Technical Account Manager (Customer success, Adtech)

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Collive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!

Job Description:

As a Business Coordinator Intern, your role encompasses various crucial tasks aimed at ensuring smooth communication, effcient lead management, and streamlined operations within the organization. Here's a refined draft of your responsibilities:

1. Client Communication Management:

- Act as the primary point of contact for incoming client inquiries, promptly addressing their queries and clarifying requirements.

- Utilize effective communication skills to articulate the company's offerings and provide relevant information to potential customers.

2. Lead Allocation:

- Screen the incoming leads and allocate the relevant ones to team members.

3. CRM Utilization and Notification Management:

- Maintain and update the Customer Relationship Management (CRM) platform to ensure accurate recording of client interactions and requirements.

- Manage notification systems to promptly address client inquiries and relay relevant information to

the team for further action.

4. Collaboration with Finance Team:

- Establish regular communication channels with the finance team to coordinate invoice generation and payment processing for clients.

- Ensure timely follow-up on payment statuses and address any financial inquiries from clients.

5. Proposal Management and Client Engagement:

- Assist in the creation and distribution of proposals to potential clients, ensuring alignment with their needs and expectations.

- Maintain ongoing communication with clients to provide updates, address concerns, and facilitate any necessary adjustments to proposals or services.

By effectively managing client communications, streamlining lead management processes, leveraging CRM systems, collaborating with the finance team, and maintaining proactive client engagement, you play a vital role in driving business growth and fostering positive client relationships as a Business Coordinator Intern

We're Hiring: Golang Developer

Location:Banaglore

We are looking for a skilled Golang Developer with strong experience in backend development, microservices, and system-level programming. In this role, you will work on high-performance trading systems, low-latency architecture, and scalable backend solutions.

Key Responsibilities

• Develop and maintain backend services using Golang

• Build scalable, secure, and high-performance microservices

• Work with REST APIs, WebSockets, message queues, and distributed systems

• Collaborate with DevOps, frontend, and product teams for smooth project delivery

• Optimize performance, troubleshoot issues, and ensure system stability

Skills & Experience Required

• 3–5 years of experience in Golang development

• Strong understanding of data structures, concurrency, and networking

• Hands-on experience with MySQL / Redis / Kafka or similar technologies

• Good understanding of microservices architecture, APIs, and cloud environments

• Experience in fintech/trading systems is an added advantage

• Immediate joiners or candidates with up to 30 days notice period preferred

If you are passionate about backend engineering and want to build fast, scalable trading systems.

Navtech is a premier IT software and Services provider. Navtech’s mission is to increase public cloud adoption and build cloud-first solutions that become trendsetting platforms of the future. We have been recognized as the Best Cloud Service Provider at GoodFirms for ensuring good results with quality services. Here, we strive to innovate and push technology and service boundaries to provide best-in-class technology solutions to our clients at scale. We deliver to our clients globally from our state-of-the-art design and development centers in the US, Hyderabad, and Pune.

We’re a fast-growing company with clients in the United States, UK, and Europe. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Navtech is looking for a Full Stack Developer (Python & React) for working on some of the cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment.

Working as a Full Stack Developer at Navtech, you will:

• Design and develop user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle; completing programming using languages and software products; designing and conducting tests.
• Contribute in all phases of the development lifecycle writing well designed, testable, efficient and documented JavaScript, HTML and CSS code.
• Assure that all Angular user input is validated before submitting to back-end services and deploying to production. Ensure delivery of a high performing complete front end application.
• Writing non-blocking code, and resorting to advanced techniques. Cooperating with the back-end developer in the process of building the RESTful API.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Who Are We Looking For Exactly?

• Good Knowledge with front end technologies like React & back end technologies like Python.
• Strong computer science fundamentals: Data Structures, Algorithms, Design Patterns, Multi-threading, Distributed Systems, and OO Analysis & Design.
• Extensive knowledge of OOPS concepts, Design patterns.
• Experience working with Databases (SQL Server, Oracle etc.)
• Passionate about writing good quality code.
• Experience in working with Visual Studio tools, Git/TFS and IIS.
• Extensive experience with microservice-based architectures and technologies.
• Should have good logical, analytical and communication skills with client interaction experience.
• Strong understanding of UI, cross-browser compatibility, general web functions and standards.
• Thorough understanding of the responsibilities of the platform, database, API, catching layer, proxies and other web services used in the system.
• Should have Master’s Degree /Bachelors (BS) in computer science, Software Engineering, IT, Technology Management or related degrees and throughout education in english medium.

Why Navtech?

• Performance review and Appraisal Twice a year.
• Competitive pay package with additional bonus & benefits.
• Work with US, UK & Europe based industry renowned clients for exponential technical growth.
• Medical Insurance cover for self & immediate family.
• Work with a culturally diverse team from different geographies.

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

● Understanding of MVC design patterns

● At least 1 Year of Laravel, PHP experience is a must

● HTML 5, CSS 3, JavaScript, jQuery, Bootstrap