
Technical Account Manager (Customer success, Adtech)
at AdTech Industry
ROLES AND RESPONSIBILITIES:
We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.
- Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
- Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
- Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
- Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
- Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
- Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement
IDEAL CANDIDATE:
- Total experience 8+ Yrs
- 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
- Strong hands-on expertise working with top SSP platforms and publisher accounts
- Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
- Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
- Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
- Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
- Team player with ability to work collaboratively with sales, customer success, and product teams
- Adaptable and able to thrive in a dynamic, fast-paced environment
- Bachelor's degree
PERKS, BENEFITS AND WORK CULTURE:
- Competitive Salary Package
- Generous Leave Policy
- Flexible Working Hours
- Performance-Based Bonuses
- Health Care Benefits

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1. Experience in Sales and/or customer consulting
2. Ability to understand and handle data sets through google sheets and Excel
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Requirements
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About the Organization
Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 9% MoM, http://syndicationpro.com/">SyndicationPro.com is #1 Platform to Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also part of, FirstPrinciples.io, a tech-holding company that starts, acquires, and advises B2B SaaS Companies. FirstPrinciples.io and SyndicationPro.com have people across India, U.S, Spain, and Germany.
SyndicationPro.com has been featured by https://in.finance.yahoo.com/news/syndicationpro-establishes-hq-lehi-utah-130600371.html?guccounter=1">Yahoo Finance and https://www.benzinga.com/business/best-crms-for-real-estate-investors/">Benzinga, among other top publications! We also were Finalists in Industry Leading Awards such as https://informaconnect.com/finovate-industry-awards/awards-categories/">Finnovate and https://www.cloud-awards.com/2021-software-awards-shortlist/">2021 SaaS Awards.
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Along with having an explosive product, SyndicationPro also has mature leadership, systems, processes, and structures that most fast-growing StartUps lack. SyndicationPro.com is part of the FirstPrinciples.io Venture Studio; this gives us the operational and technical backbone that most young companies struggled with. We are also a profitable SaaS Company that is cash-flow positive; ensuring financial viability. Our founding team also are daily users of the product and are real estate syndicators themselves, ensuring that we continue to maintain product leadership.
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