Technical Account Manager (Customer success, Adtech)
at AdTech Industry
ROLES AND RESPONSIBILITIES:
We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.
- Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
- Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
- Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
- Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
- Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
- Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement
IDEAL CANDIDATE:
- Total experience 8+ Yrs
- 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
- Strong hands-on expertise working with top SSP platforms and publisher accounts
- Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
- Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
- Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
- Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
- Team player with ability to work collaboratively with sales, customer success, and product teams
- Adaptable and able to thrive in a dynamic, fast-paced environment
- Bachelor's degree
PERKS, BENEFITS AND WORK CULTURE:
- Competitive Salary Package
- Generous Leave Policy
- Flexible Working Hours
- Performance-Based Bonuses
- Health Care Benefits
Shubham Vishwakarma
Full Stack Developer - Averlon
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G2 is looking for a data-driven Off-Page SEO Outreach Specialist who thrives at the intersection of content distribution, authority building, and growth marketing. You’ll play a key role in scaling our organic visibility through strategic backlink acquisition, AI visibility optimisation, and digital PR initiatives. All tailored for a B2B SaaS audience.
You’ll collaborate closely with our content, partnerships, and growth teams to amplify reach, strengthen domain authority, and expand brand presence across high-authority web and AI surfaces.
In This Role, You Will:
Responsibility Area: Organic Backlink Strategy & Execution
- Develop and run scalable backlink strategies to strengthen domain authority and content visibility.
- Identify and pursue high-quality link-building opportunities through cold outreach, guest posts, HARO, and industry collaborations.
- Monitor and analyze backlink profiles to ensure Backlink quality and relevance.
- Collaborate with content strategists to align SEO efforts with AI-driven content distribution trends.
Responsibility Area: Content Distribution & Digital PR
- Lead digital PR campaigns to earn mentions, features, and citations from top-tier industry publications and SaaS media.
- Build relationships with journalists and influencers to position the brand as a thought leader in its category.
- Develop new content distribution strategies that attract natural backlinks and brand mentions.
Responsibility Area: User Generated Content (UGC) & Community Growth
- Drive authentic engagement and brand storytelling on Reddit, Quora, and other UGC/community platforms.
- Identify trending discussions and contribute meaningfully to build brand presence and trust.
- Collaborate with content and social teams to activate community-led growth loops that feed into SEO and brand visibility.
- Track sentiment, discussions, and share of voice across community platforms to inform content and partnership opportunities.
Minimum Qualifications:
We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.
- 2+ years of Off-page SEO experience
- Experience with cold outreach campaigns
- Experience with Off-page SEO in the SaaS industry
- Strong verbal and written communication skills
- Strong organizational skills
- Self-motivated and works with a sense of urgency
- Tool skills: Ahrefs, Semrush, Hunter.io, Pitchbox, G-Suite.
- Network of relationships within the SaaS space
PHP
JavascriptYou will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.
WordPress Developer duties and responsibilities :-
- Designing and implementing new features and functionality
- Establishing and guiding the website's architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website
- WordPress Developer requirements and qualifications :-
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
- Experience building user interfaces for websites and/or web applications
- Experience designing and developing responsive design websites
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
- Ability to convert comprehensive layout and wireframes into working HTML pages
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Proficient understanding of code versioning tools such as Git, SVN, and Mercurial
- Strong understanding of PHP back-end development
Pre-Sales – [As the primary role this will dominate 60% of your bandwidth]
• Design solutions utilizing RPA (Ui path and AA) best practices and maintain overall technical responsibility for project delivery as the leader of the delivery team.
• Build the right relationships across all levels of the client to ensure roadblocks to RPA adoption are addressed.
• Lead the transformation effort to standardize the delivery management and enabling technology landscape within the customer to achieve cost efficiency and service delivery performance.
• Consult with clients and partners to provide functional and technical expertise in areas including, solution design, project management, business process improvement and risk identification/mitigation.
• Shape the end-to-end architecture and design, and solution implementation.
• Provide oversight and guidance of new services initiatives, ensuring adherence to best practices.
Services Delivery – [As the Services Delivery Leader this role will command 25% of your bandwidth]
• You will put together a high-performance, qualified and experienced delivery team in India. Provide coaching and management to Team Leads to ensure quality delivery.
• Chart and oversee implementation of customer RPA journeys from an existing initial implementation to a robust scalable model.
• Establish COE comprising of a crack team of domain experts
• Design RPA services to solve our customer's most challenging use cases by leveraging your technical skills to integrate a wide variety of systems.
Recruitment – [Up to 5% of bandwidth]
• Support identification, screening & recruitment of technical resources
Training – [Up to 10% of bandwidth]
• Set in place a Learning Framework to quickly onboard New Hires and get them ready to be deployed
• Ensure development and documentation of configuration best practices and contribute to team training and professional development
2. Contacting potential clients to establish rapport and arrange meetings.
3. Increasing the value of current customers while attracting new ones.
4. Researching organizations and individuals to find new opportunities.
5. Finding and developing new markets and improving sales.
6. Developing quotes and proposals for clients.
7. Developing goals for the development team and business growth and ensuring they are met.
- Manage all quality standards and ensure all the processes laid down are well executed and monitored
- Handle all RBI/Internal Audits
- Handle all customer grievances escalated to RBI
- Coordinate with various teams - Operations, Business, Finance, Treasury, Secretarial, Compliance, IT, Customer Experience, etc.
- Act as the first point of contact for all regulatory & compliance advice to the business
- Revise SOPs periodically to identify hidden risks or non-conformity issues
- Draft, modify and implement company policies
- Assess the business's future ventures to identify possible compliance risks
- Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control
- Prepare and present reports for senior management and external regulatory bodies as appropriate.
Key Skills Required
- Chartered Accountant or MBA (Finance) with 7+ years of Audit and Compliance experience in the retail and institutional Lending domain
- In-depth knowledge of regulatory norms for Lending
- Should have strong communication (verbal written) presentation skills
- Should possess strong networking relationship building skills
- MIS & Analytical skills
- Strong interpersonal/ conflict management/ negotiation and feedback providing skills
- Bachelors degree or equivalent qualification with 2+ years of professional experience in Talent Acquisition.
- 2+ years experience in full lifecycle recruiting in the IT industry.
- An expert level of knowledge in all full lifecycle recruiting components including, sourcing, qualifying, networking, assessing, legal, job analysis, wage and salary trends, relationship management, and due diligence.
- Detailed analysis of the JD - to understand the client's requirement thoroughly.
- Sourcing and screening of valid profiles.
- Ensuring SLAs are met for providing the validated profiles.
- Basic Excel Skills like Vlookup, Pivot, and PPT skills
- Maintaining a detailed tracker and Scheduling the shortlisted profiles for an interview and ensuring regular following up.
- Candidate Selection offers negotiation and follow-up with joining to ensure the onboarding.
- Must be able to manage competing demands, accept generous and constructive feedback, while being extremely adaptable and flexible.
- Ability to handle sensitive and confidential information appropriately.
Preferred Qualifications:
- Work closely with Hiring Managers to plan and close all assignments in the stipulated time frame.
- Develop a strong pipeline of high-caliber talent for all current and anticipated demands.
- Developing and maintaining strong working relationships with internal clients, vendors, and other team members to create a partnership that yields success, predictable results, and credibility.
- Managing the selection, offers, negotiation, closing, and administrative components of the recruitment process.
- Manage mid and senior-level hiring
- Sourcing through various sourcing channels, candidate management, stakeholder management.
- Deliver high-quality work in a high-paced, dynamic work environment consistently by managing time and effort
- Taking initiative to complete unanticipated, and verifying the completeness of your own work
- Deliver high-quality results in a timely manner, individually and through others; initiate action and accomplish goals across a wide range of teams and projects in the face of multiple demands, grow professionally by actively staying up-to-date in areas of expertise.
- Hands-on experience and in-depth understanding of various technologies
- Hands on experience in excel reporting and analyses
Field Sales, Revenue 💵 - PagarBook
( Temporary fulltime )
About Pagarbook:
1. Employee Management at your Fingertips. PagarBook - India's Best Payroll
and Attendance
2. Management tool for Small & Medium Enterprises. Using PagarBook, a
business owner can maintain all the records of their employees digitally
and can get insights around the same.
3. PagarBook is free & easy to use employee management, work & payroll
management software app where you can manage all your staff and
employee’s attendance, record the work done by your staff and employees
and their salary, payments & advances can also be recorded in this app.
4. Sms & WhatsApp notification to employees and staff about payments,
bonuses, daily work, attendance & leaves.
5. The Sales would be done for premium desktop version of the application
6. Benefits of desktop application:
a. Better and Easier accessibility, also available on mobile web
b. Access to rich reports which gives you business knowledge, spend
c. Unlimited free upgrades for a year
About Sales team:
The field sales team at PagarBook is all about solving SME’s customer problems
and ensuring we deliver compelling value propositions.
On a typical day, the sales team:
● drives the adoption of a premium version of Pagarbook, sold at a
subscription fee per annum
● never-say-no attitude, and comes with a win-all attitude
● At the same time, a core ingredient of the DNA is customer empathy
● We should always ensure the customer is well informed of all the benefits of
the solution, before we close the sales.
Responsibilities and Duties of sales associate:
● You will pitch about PagarBook desktop solution on field to customers
● You will explain the benefits of PagarBook desktop solution to customers
○ Better and Easier accessibility, also available on mobile web
○ Access to rich reports which gives you business knowledge, spend
○ Unlimited free upgrades for a year
● The users can register on the desktop for a free trial for 7 days first
● Sales associate would convert the customer into a paid customer
Mandatory requirements:
● Having your own bike is a must
● Field sales experience is a must (telecom, FMCG and financial sales
experience adds more weightage)
● Local language knowledge in the city of operations is a must
● Graduation in any field is sufficient
Benefits:
● Fixed salary (~15-18k a month)
● Targets based incentives (extremely attractive)
● Petrol allowance ~upto INR 3,000 (on actual bills)
● Initial job posting would be for 3 months - based on good performance,
conversion to full time employment would be granted
Key Areas of Responsibility (KRAs):
● Onboarding of Customers
○ Meet 30 new clients a day (tracked)
○ Get free trial enabled for 20 clients a day
○ Get 3 sales (paid customers, 10% conversion) per day -
non-negotiable output
● Retaining customer accounts
○ While we build new businesses, cross-selling would be key
○ Customers should keep using PagarBook desktop beyond 30 days of
activation
● Grow customer basket size
○ Identify key SME clusters in the city and prepare an acquisition plan
○ Go aggressive and acquire
● Business acumen & key skills
○ Strong knowledge on PagarBook sales process, services and product
○ Local Market and competition knowledge and clear articulation of
PagarBook advantages
○ Strong negotiation and influencing skills to create win-win
○ Give continuous feedback to internal teams to improve our
customer service level
Finally, remember, you are the PagarBook brand ambassador on the ground! All
the best.
Requirements for field sales - Phase 1 (50):
● West:
○ Pune - 10 Associates
○ Mumbai - 5 Associates
○ Thane - 5 Associates
○ Surat - 5 Associates
○ Ahmedabad - 5 Associates
○ Vadodara - 5 Associates
React.js
Angular (2+)Javascript
HTML/CSS- Have worked on Vue/React.JS/AngularJs
- Have a minimum of 2 years of strong domain experience in frontend.
- Understand how Single page apps work, Routing and Store work.
- Familiar with Web pack build and commonly used plugins.
- Understand how CI/CD works and how to set it up.
- Rest API, Ability to create a robust and resilient connection to the backend.
- Experience in debugging JavaScript applications using developer tools.
- Learnability and a good team player.
What you can expect from Kuvera
- Opportunity to learn and gain experience in the Fintech domain.
- Autonomy within a fast-moving early-stage startup.
- A flat structure and no hierarchy. No politics.
- Mentorship from an experienced all-star founding team.
- Market competitive remuneration and ESOP.
JavascriptHTML/CSS
jQuery
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon