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Technical Account Manager (Customer success, Adtech)
AdTech Industry
Technical Account Manager (Customer success, Adtech)
AdTech Industry 's logo

Technical Account Manager (Customer success, Adtech)

at AdTech Industry

Agency job
8 - 12 yrs
₹25L - ₹40L / yr
Noida
Skills
SaaS
Account Management
Customer Success
SSP
Customer Relationship Management (CRM)
Customer Service
Customer Support
customer
Voice of the customer
Customer Acquisition
Know your customer
Client Servicing
Client Management
Technical support
Technical analysis
Technical sales
Marketing
Social Media Marketing (SMM)
Digital Marketing
Email Marketing
Content Marketing
Search Engine Marketing (SEM)
Marketing Strategy
Facebook Marketing
Technology Marketing
B2B Marketing
Sales
Sales and operations planning
Sales presentations
Sales management
Key account management
Account determination
Digital media
Product Marketing
Integration
Troubleshooting
Stakeholder management
Stakeholder engagement
Stakeholder communications
Stakeholder analysis
Publishing
Publisher
Operations
Operations management
Operational efficiency
Operations support system
Operational excellence
Business operations

ROLES AND RESPONSIBILITIES:

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.


  • Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
  • Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
  • Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
  • Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
  • Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
  • Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement


IDEAL CANDIDATE:

  • Total experience 8+ Yrs
  • 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
  • Strong hands-on expertise working with top SSP platforms and publisher accounts
  • Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
  • Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
  • Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
  • Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
  • Team player with ability to work collaboratively with sales, customer success, and product teams
  • Adaptable and able to thrive in a dynamic, fast-paced environment
  • Bachelor's degree


PERKS, BENEFITS AND WORK CULTURE:

  • Competitive Salary Package
  • Generous Leave Policy
  • Flexible Working Hours
  • Performance-Based Bonuses
  • Health Care Benefits
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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