11+ Global Operations Jobs in Mumbai | Global Operations Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Department Accounts and Finance

JD:  

Accounting Manage and oversee the day-to-day operations of the accounts and finance department.

 Ensure accurate and timely recording of financial transactions.

 Supervise the maintenance of general ledger and subsidiary ledgers.

 Review and approve journal entries and adjustments.

 Perform ledger scrutiny to identity unusual balances and highlight

the same with resolution measures.

Monitor reconciliation of bank accounts, receivables, and payables.

 Managing and maintaining borrowing and liquidity profile of the

Company and assisting CFO in evaluating various fund raising

options.

Preparation of documents relating to fresh borrowings and renewal

of existing credit lines.

Ensuring compliance with Indian GAAP and IND AS as per reporting

requirements of client companies Auditing.

Prepare and present timely and accurate financial statements and

reports to senior management.

 Prepare quarterly Ind AS financial statements as required for Board

&exchange filing.

 Assist in preparation of annual financial statements with disclosures.

 Assist in various audits and data requirements. (Internal, Stat & IFC)

Prepare various information packs as required for management and

board meetings.

Regulatory reporting Prepare and file quarterly RBI XBRL returns.

 Collation of information asked by RBI from time to time and during yearly inspection.

Ensure compliance with TDS, GST & Labour laws.

Skills Strong understanding of accounting principals.

 Knowledge of Indian taxation specially TDS & GST.

 Proficient with MS Office products. (MS Excel, word & outlook)

 Self-motivated and proactive with good communication skills.

 Working knowledge of Oracle fusion will be added advantage.

Position: Area Sales Executive/Manager

(Designation will be based on the candidate’s last held position. If the candidate’s previous role was Senior or Manager level, they will be offered the Manager designation; otherwise, the Executive designation will be offered.)

Open Locations & Coverage Areas:

• Mumbai: Candidate must be open to covering the entire Maharashtra region as needed. The selected candidates will report to the NSM.

• Lucknow: Candidate must be open to covering the entire UP region as needed. The selected candidates will report to the RSM.

Role Description:

We are looking for a dynamic and results-driven Area Sales Executive/Manager to join our team.

The role involves promoting and selling medical devices in the assigned region.

This is a full-time position with some flexibility for remote work. The selected candidate will be responsible for developing and executing sales strategies to drive revenue growth and expand market share.

Key Responsibilities:

• Drive sales growth for microscopes within the assigned region.

• Identify and explore new business opportunities in Pathology Labs, Diagnostic Centers, Hospitals, Medical Colleges, Universities, Agricultural Labs, FSL, and Industrial sectors.

• Approach and promote our products to both government and private sector institutions.

• Arrange and attend appointments with doctors, either through pre-scheduled meetings or regular outreach.

• Provide product demonstrations, training, and technical support to customers.

• Achieve monthly, quarterly, and yearly sales targets for volume growth and productivity.

• Implement sales and marketing strategies as assigned by the Regional Sales Manager (RSM) or National Sales Manager (NSM).

• Ensure daily reporting and provide feedback on customer interactions. • Manage area sales, collect outstanding payments, address customer complaints, and conduct visits to hospitals and doctors.

• Analyze regional market potential, track sales performance, and maintain strong customer relationships.

• Engage with customers daily, weekly, or monthly as required.

• Learn product functionalities and effectively troubleshoot issues.

• Prepare and submit weekly reports to management.

• Complete task assigned by the reporting manager

Qualifications & Skills Required:

• Bachelor’s or Master’s degree in any relevant field.

• 1.5 to 3 years of experience in sales or business development, preferably in medical devices, microscopes, scientific instruments, or laboratory products.

• Strong sales acumen with high energy levels.

• Excellent business awareness and market orientation skills.

• Strong communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

• Strong organizational and problem-solving skills.

• Adaptability to a fast-paced work environment.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Proven inside sales experience
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

What will you do? –

• Developing high quality native mobile experiences for our products – with a focus on UI/UX, simplifying complex use cases so that a non-expert can succeed
• Experience with Flutter.
• Knowledge of the latest mobile app development concepts, trends, software design patterns, usability, and HCI guidelines for mobile apps.
• Practical experience in consuming RESTful APIs

About the Job –

• 2+ years in mobile software development.
• Have two or more iOS/Android apps developed with Flutter. Either deployed on the AppStore/Google Play or available on GitHub.
• Design and build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and build the designs and Wireframes into high quality responsive UI code.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git to keep in sync with other team members and managers.
• Ensure security guidelines are always followed while developing the app.
• Consulting with our customer facing representatives about software system design and maintenance.
• Experience with third-party libraries and APIs.
• Understanding of the Agile development life cycle.
• Experience with automated testing and building.
• Experience with Git, Jenkins, or other version control tools.
• Familiarity using version control tools like Git, Subversion etc. and IDEs like Android Studio, VS Code etc.

What do you need? –

• Knowledge of the latest mobile app development concepts, trends, software design patterns, usability, and HCI guidelines for mobile apps.
• Strong communication skills and ability to work in a collaborative environment with remote teams.
• Should enjoy solving tough problems and working with new technologies
• You’ll be partnering with design, product and user research teams to build world class applications.
• You’ll be working in a highly collaborative work environment with high degree of ownership and continuous feedback.
• Have a product mindset, can work with cross-functional teams to identify requirements and convert them to tech specs and action plans
• Have great learning appetite and ready to experiment with new technologies

4-6 years of total experience in data warehousing and business intelligence

3+ years of solid Power BI experience (Power Query, M-Query, DAX, Aggregates)

2 years’ experience building Power BI using cloud data (Snowflake, Azure Synapse, SQL DB, data lake)

Strong experience building visually appealing UI/UX in Power BI

Understand how to design Power BI solutions for performance (composite models, incremental refresh, analysis services)

Experience building Power BI using large data in direct query mode

Expert SQL background (query building, stored procedure, optimizing performance)

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19.
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India.
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech.
• upGrad is the official education partner for Government of India - Startup India program.
• Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning.

A highly motivated and passionate individual who has experience in executing end to end web based products and applications; bringing them to production quickly and with high quality. Passionate about building flexible and scalable solutions with an eye for detail and can weigh pros and cons to find best possible solutions.

Role and Responsibilities

• Collaborate with Product Managers to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
• Understand the product requirements, ask questions, and gather information and feedback to design and deliver scalable and flexible systems.
• Deliver end to end applications from front end web development, back end development, middleware integration and persisting data in no SQL or RDBMS databases.
• Play the role of an unblocker in a tight scrum environment. Should be able to help other developers with challenges, problem solving, and help achieve milestones as per plan.
• Build a highly skilled and efficient team by hiring, keeping the team motivated, and managing performance.
• Build a culture of agile development, continuous improvement, and a strong sense of product ownership.
• Drive a culture of high quality at all stages by leveraging CI/CD and automation.
• Identify architectural issues and plans to resolve them.
• Proactively identify risks and define mitigations plans.
• Prioritize to manage ad-hoc requests in parallel with ongoing projects.
• Hands on with programming with 25%+ of bandwidth going into coding activities owned.

Skills/Experience

• A highly talented developer with 8+ years of hands-on experience in building secure and scalable web based applications using Java in backend and JS based frontend frameworks.
• Demonstrated experience managing teams of 5-10 or more engineers in product or online teams.
• Strong knowledge of Java 8+, databases (SQL and NoSQL) , MySql, Mongo. Willing to learn new technologies (Golang).
• Experience working with Cassandra, Spring Boot, Kafka, RabbitMQ is highly desirable.
• Working knowledge of any one or more of AngularJS/ReactJS/VueJS and CSS3, HTML5.
• Strong experience in data modelling for data storage tools in SQL; experience with noSQL is highly desirable.
• Experience building scalable solutions for 2x, 5x and 10x growth with high quality and flexibility.
• Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.
• Experience working with container technologies like Docker and knowledge of CI/CD processes for automated integration and deployment. Basic knowledge of AWS preferred.
• Strong experience in Microservices (SRP) paradigm.

Qualification

B.Tech/M.Tech/MCA(IT/Computer Science)

At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We’re changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner.

You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/

Role & Requirements

• 2+ year experience in application development
• ability to write efficient SQL queries and design schemas for relational databases
• good knowledge of operating systems and networking concepts
• experience in using and understanding code from Open Source
• experience with implementing best software engineering practices like version control with git, code reviews, writing unit-tests, writing readable code
• experience with Python and Django is a plus.
• inclination towards researching new technologies and adapt them to solve challenges we face

We look for engineers who

• Are committed to their growth and learning
• care about working in and building a strong engineering culture
• want to take significant ownership and decision making power
• want to make an impact in the real world while working with a great team in a hyper-growth environment