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Subject Matter Expert (SME) – Operations
Subject Matter Expert (SME) – Operations
Hunarstreet Technologies pvt ltd's logo

Subject Matter Expert (SME) – Operations

2 - 3 yrs
₹2L - ₹3L / yr
Mohali, Karnal
Skills
Customer Support
Operations
Business Process Outsourcing (BPO)
kpo


Job Title: Subject Matter Expert (SME) – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 2+ Years

Languages: English & Punjabi

About the Role:

We are looking for a Subject Matter Expert (SME) to support our Operations team. The SME will play a critical role in providing process expertise, guiding teams, and ensuring operational excellence in the service industry domain.

Key Responsibilities:

  • Provide deep process expertise and domain knowledge in operations.
  • Support the team with issue resolution, escalations, and process clarifications.
  • Train and mentor team members on process improvements and best practices.
  • Ensure compliance with SOPs, SLAs, and quality parameters.
  • Collaborate with Team Leaders and Managers to optimize operational performance.

Skills & Requirements:

  • Minimum 2+ years of experience in the service industry / BPO / KPO.
  • Strong process knowledge and ability to guide team members.
  • Excellent communication in English & Punjabi.
  • Problem-solving and analytical skills with focus on quality and compliance.
  • Flexible to work in rotational shifts (morning, evening, night).


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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Hunarstreet Technologies pvt ltd

Founded :
2022
Type :
Products & Services
Size
Stage :
Profitable

About

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