
Subject Matter Expert (SME) – Operations
Job Title: Subject Matter Expert (SME) – Operations
Location: Mohali / Karnal
Shift: Morning / Evening / Night
Experience: 2+ Years
Languages: English & Punjabi
About the Role:
We are looking for a Subject Matter Expert (SME) to support our Operations team. The SME will play a critical role in providing process expertise, guiding teams, and ensuring operational excellence in the service industry domain.
Key Responsibilities:
- Provide deep process expertise and domain knowledge in operations.
- Support the team with issue resolution, escalations, and process clarifications.
- Train and mentor team members on process improvements and best practices.
- Ensure compliance with SOPs, SLAs, and quality parameters.
- Collaborate with Team Leaders and Managers to optimize operational performance.
Skills & Requirements:
- Minimum 2+ years of experience in the service industry / BPO / KPO.
- Strong process knowledge and ability to guide team members.
- Excellent communication in English & Punjabi.
- Problem-solving and analytical skills with focus on quality and compliance.
- Flexible to work in rotational shifts (morning, evening, night).

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About the Role:
We are seeking a talented and passionate DevOps Engineer to join our dynamic team. You will be responsible for designing, implementing, and managing scalable and secure infrastructure across multiple cloud platforms. The ideal candidate will have a deep understanding of DevOps best practices and a proven track record in automating and optimizing complex workflows.
Key Responsibilities:
Cloud Management:
- Design, implement, and manage cloud infrastructure on AWS, Azure, and GCP.
- Ensure high availability, scalability, and security of cloud resources.
Containerization & Orchestration:
- Develop and manage containerized applications using Docker.
- Deploy, scale, and manage Kubernetes clusters.
CI/CD Pipelines:
- Build and maintain robust CI/CD pipelines to automate the software delivery process.
- Implement monitoring and alerting to ensure pipeline efficiency.
Version Control & Collaboration:
- Manage code repositories and workflows using Git.
- Collaborate with development teams to optimize branching strategies and code reviews.
Automation & Scripting:
- Automate infrastructure provisioning and configuration using tools like Terraform, Ansible, or similar.
- Write scripts to optimize and maintain workflows.
Monitoring & Logging:
- Implement and maintain monitoring solutions to ensure system health and performance.
- Analyze logs and metrics to troubleshoot and resolve issues.
Required Skills & Qualifications:
- 3-5 years of experience with AWS, Azure, and Google Cloud Platform (GCP).
- Proficiency in containerization tools like Docker and orchestration tools like Kubernetes.
- Hands-on experience building and managing CI/CD pipelines.
- Proficient in using Git for version control.
- Experience with scripting languages such as Bash, Python, or PowerShell.
- Familiarity with infrastructure-as-code tools like Terraform or CloudFormation.
- Solid understanding of networking, security, and system administration.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and teamwork skills.
Preferred Qualifications:
- Certifications such as AWS Certified DevOps Engineer, Azure DevOps Engineer, or Google Professional DevOps Engineer.
- Experience with monitoring tools like Prometheus, Grafana, or ELK Stack.
- Familiarity with serverless architectures and microservices.
Designation : Business Development Executive
Cadre : Team Member
Position Reports to : Team Leader
Job Type : Full time
Location : Mumbai, BKC.
Shift Timings and Working Days:
US Shift : 7pm to 3.30 am
Working Days : Monday to Friday – Prefer male candidate
Additional Perk offer for Night Shift: 200 RS Per working day in cash which will be provided every Friday
General Shift : 9 am to 5:30pm
Working Days : Monday to Saturday – Prefer Female candidate
Additional Perk offer for Day Shift: Free Food will be offered.
Job Description :
ABOUT FINESTAR :
Finestar is a focused organization, sight holder of De Beers group of companies. We sources rough diamonds directly from primary sources, manufacture it entirely in our own fully-integrated factories and distributes the polished diamonds across the world through our global marketing & distribution network. The group has been expanding its operations over the last 25 years and today have a presence in 8 countries.
Job Description :
As a Business Development Executive, you will play a crucial role in our organization by conducting a substantial volume of outbound calls daily to leads and oversee end-to-end conversions. Through your effective communication and persuasive skills, you will engage with potential clients, providing insightful information to convince and convert inquiries into successful online registration.
· Making outbound calls to potential clients
· Take care of existing & New Clients
· Closing sales leads and assisting the client in entire process
· Meeting or exceeding monthly goals assigned by the Team Leader
· Working with the team and keep developing new market opportunities
· Perform any other jobs assign by management
Desired Candidate Profile :
· Excellent English communication and presentation skills, both verbal and written
· Competitive and enthusiastic personality with negotiation skills
· Excellent interpersonal and customer-facing skills
· Expertise in Microsoft Office
Other Requirements/Details :
· Tech-savvy, proactive, and eager to learn attitude
· The logical, solution-oriented mindset with good analytical ability
· Bachelor’s degree in any stream
· Fresher or 1-3 years of experience in Luxury domain is plus
· CTC Offer : between 2.5 LPA to 3.5 LPA
· Immediate joiner
*NO TARGET , NO PRESSURE*
Roles and responsibilities:
- Should be the single point of contact for all project related queries and concerns.
- Should ensure project delivery and quality at desired level.
- Adherence to the Process.
- Oversee daily activities of the team and provide direction and guidance as needed.
- Manage resources as per workload.
- Address delivery issues in a timely fashion.
- Ensure operational excellence by making team technically competent enough.
- Evaluate the performance of team members and determine training needs.
Desired candidate profile:
- Overall experience of 15 Yrs. to 20 Yrs.
- 5+ yrs. of experience on project management and project delivery.
- Should have proven experience on coding and managing teams using Java, J2ee, iOS, Android, AWS, Node JS, and Python.
- Adoption to the new technologies is desired.
- Understanding of firmware and protocols related to IOT, Bluetooth will be added advantage
- Required to be technical and hands on coding if needed.
- Candidates should be Process oriented and execute projects in Scrum/Agile methodologies.
Play or available on Github
3+ years in mobile software development
Proficiency in Java, Kotlin, or C++.
Ability to use the Android Studio, including the Android SDK, with ease.●
Collaborating with UI and UX Designers, as well as Software Testers, to ensure that
each app is presentable and in perfect working order.
Experience with third-party libraries and APIs
Experience with automated testing and building
Experience with Git, Jenkins, or other version control tools
Ability to write readable code, create extensive documentation for existing code,
and refactor the previously written code into a readable state
Intermediate English skills
BONUS, IF YOU ALREADY KNOW: Flutter or React Native
About Us :
Markowate is a digital product development company building digital products on AI, Blockchain, Mobile, and Web3 digital. We work with tech startups as their technical partner and help them with their digital transformation.
Role Overview: As a Solution Architect, you will collaborate with stakeholders, including business executives, project managers, and software development teams, to understand the organization's objectives and requirements. You will then design scalable and efficient software solutions that align with these requirements. Your role involves assessing technologies, creating architecture designs, overseeing the development process, and ensuring the successful implementation of the solutions.
"Note: Should have 9+ years of relevant experience. Must have worked with Node.js technology."
Responsibilities:
- Collaborate with stakeholders to understand and analyze business and technical requirements, and translate them into scalable and feasible solution designs.
- Develop end-to-end solution architectures, considering factors such as system integration, scalability, performance, security, and reliability.
- Research and evaluate new technologies, frameworks, and platforms to determine their suitability for the organization's needs.
- Provide technical guidance and support to development teams throughout the software development life cycle (SDLC) to ensure adherence to the architectural vision and best practices.
- Effectively communicate complex technical concepts to non-technical stakeholders, such as executives and project managers, and provide recommendations on technology-related decisions.
- Identify and mitigate technical risks by proactively identifying potential issues and developing contingency plans.
- Collaborate with quality assurance teams to define and implement testing strategies that validate the solution's functionality, performance, and security.
- Create and maintain architectural documentation, including diagrams, technical specifications, and design guidelines, to facilitate efficient development and future enhancements.
- Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and continuous improvement within the organization.
Requirements:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Should have 9+ years of experience and relevant experience as a solution architect.
- Must have experience in Node.Js and should have deep understanding in AI/ML and data pipelines.
- Proven experience as a Solution Architect or a similar role, with a strong background in software development.
- In-depth knowledge of software architecture patterns, design principles, and development methodologies.
- Proficiency in various programming languages and frameworks.
- Strong problem-solving and analytical skills, with the ability to think strategically and propose innovative solutions.
- Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
- Experience in cloud computing platforms, such as AWS, Azure, or Google Cloud, and understanding of their services and deployment models.
- Familiarity with DevOps practices, continuous integration/continuous deployment (CI/CD) pipelines, and containerization technologies like Docker and Kubernetes.
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
Requirements:
- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.
industry-standard 3D modeling programs and tools. Good spatial skills and a well honed sense of color and design will help you succeed in this job.
- Create and manage digital assets
- Interpret concept art and sketches to create virtual pixar quality cartoon characters, environment and props
- Follow design guidelines, asset naming conventions and other technical constraints
- Prototype and iterate on models and characters based on feedback from team members
- Create textures and UV maps
- Optimize, refine and correct model geometry
- Rig models and characters for animation
- Work with artists, animators and programmers to execute projects on time
Identifying new sales leads
Meeting our new chefs and collecting their data
Maintain data in excel and in presentable form
Maintaining fruitful relationships with existing chef.
Cold calling and planning short- and long-term business development Goals.
Skills
Good Communication skills,
Who can apply?
can start the internship between immediately
have relevant skills and interests
Women willing to start/restart their career can also apply.
Ready to travel within the city (Specific locations)
Want to explore new opportunities.
Perks,
Certificate of Internship, Letter of recommendation, Informal dress code, No Targets, Good learning, Paid Internship.









