Subject Matter Expert (SME) – Operations
Job Title: Subject Matter Expert (SME) – Operations
Location: Mohali / Karnal
Shift: Morning / Evening / Night
Experience: 2+ Years
Languages: English & Punjabi
About the Role:
We are looking for a Subject Matter Expert (SME) to support our Operations team. The SME will play a critical role in providing process expertise, guiding teams, and ensuring operational excellence in the service industry domain.
Key Responsibilities:
- Provide deep process expertise and domain knowledge in operations.
- Support the team with issue resolution, escalations, and process clarifications.
- Train and mentor team members on process improvements and best practices.
- Ensure compliance with SOPs, SLAs, and quality parameters.
- Collaborate with Team Leaders and Managers to optimize operational performance.
Skills & Requirements:
- Minimum 2+ years of experience in the service industry / BPO / KPO.
- Strong process knowledge and ability to guide team members.
- Excellent communication in English & Punjabi.
- Problem-solving and analytical skills with focus on quality and compliance.
- Flexible to work in rotational shifts (morning, evening, night).
Shubham Vishwakarma
Full Stack Developer - Averlon
About Hunarstreet Technologies pvt ltd
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Primary responsibilities will include:
• In-depth involvement and ownership of the financial and taxation due diligence function of the firm at every stage of the portfolio company’s transitional journey
• Developing a deep understanding and analysis of the portfolio company’s financial model
• Portfolio monitoring and financial/operational analysis
• Competition benchmarking and analysis
• Creation of frameworks and guidelines for key business functions both internal and with portfolio companies
• Stage-wise financial and operational goals setting and assessment for portfolio companies
• External and Internal reporting on a Quarterly and Annual basis
Qualifications:
• 4-6 years of relevant work experience
• CA preferred
• Working in Big 4 or 6 companies
• Strong analytical and interpersonal skills
• Should possess strong ethics and high integrity
Excellent communication skills
Excellent presentation skills.
The ability to handle pressure and meet deadlines
Quick Learning Ability
JOB DESCRIPTION
Responsible for generating sales with new/existing customers.
Developing opportunities with new customers
Reaching the targets and goals set for your profile.
Establishing, maintaining and expanding your customer base.
Increasing business opportunities through various routes to market
Follow up on the database / leads provided by Company.
Keeping up to date with products and competitors
Meeting With Clients on field
Report on sales activities to top management.
About the role
Experience in Firmware/Software programming in embedded Linux & RTOS based application development. Candidate must have a very good understanding of ARM processor, hardware and custom board or product development experience.
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Javascript
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Full Stack Developer - Averlon