
Subject Matter Expert (SME) – Operations
Job Title: Subject Matter Expert (SME) – Operations
Location: Mohali / Karnal
Shift: Morning / Evening / Night
Experience: 2+ Years
Languages: English & Punjabi
About the Role:
We are looking for a Subject Matter Expert (SME) to support our Operations team. The SME will play a critical role in providing process expertise, guiding teams, and ensuring operational excellence in the service industry domain.
Key Responsibilities:
- Provide deep process expertise and domain knowledge in operations.
- Support the team with issue resolution, escalations, and process clarifications.
- Train and mentor team members on process improvements and best practices.
- Ensure compliance with SOPs, SLAs, and quality parameters.
- Collaborate with Team Leaders and Managers to optimize operational performance.
Skills & Requirements:
- Minimum 2+ years of experience in the service industry / BPO / KPO.
- Strong process knowledge and ability to guide team members.
- Excellent communication in English & Punjabi.
- Problem-solving and analytical skills with focus on quality and compliance.
- Flexible to work in rotational shifts (morning, evening, night).

About Hunarstreet Technologies Pvt Ltd
About
At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.
We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.
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