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Job Title: Customer Support Executive
Location: On-site – Lower Parel, Mumbai (10 Mins Walking From Station)
Company: OneSpider Technologies LLP
Timings: Mon–Sat, 10:00 AM – 7:00 PM
Role Overview:
We are hiring for Customer Support Executive role to assist clients using our software. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).
Key Responsibilities:
- Handle client calls and resolve software-related queries
- Support clients with accounting, GST, and billing features
- Use AnyDesk / UltraViewer for remote troubleshooting
- Coordinate with internal teams when needed
Requirements:
- Min. 6 months of experience in customer support
- Commerce graduate preferred (B.Com or equivalent)
- Knowledge of accounting & basic GST
- Familiarity with AnyDesk / UltraViewer
- Strong problem-solving and communication skills
Why Join Us?
- Work with a leading healthcare software company
- Gain real-world experience in software and accounting support
- Friendly team and growth opportunities
Apply Now !
🛍️ Key Responsibilities:
- Conduct regular store visits to monitor stock, FIFO compliance, and visual merchandising
- Supervise and coach in-store promoters to drive performance and customer engagement
- Ensure a seamless guest experience across in-store and last-mile online order fulfillment
- Coordinate with store staff for planogram implementation and product visibility
- Address stock discrepancies and oversee timely replenishment
✅ Mandatory Skills:
- Retail Operations & Inventory Management (including FIFO)
- Merchandising & Planogram Compliance
- Promoter Supervision & Coaching
👤 What We’re Looking For:
- 1–2 years of experience in retail, sales operations, or FMCG
- Strong communication and interpersonal skills
- Familiarity with e-commerce operations and last-mile delivery
- Proficiency in MS Office and retail software
Preferred: Experience in FMCG (food sector) and CRM/order management tools.
About Hamleys:
Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.
Job Title: Fun Consultant
Grade: A1
Role:
- Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
- To efficiently adhere to all “company procedures and policies.”
- To work with the team to achieve award winning “customer service.”
Key Responsibilities:
- Contribute to achieve store KPIs.
- Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
Desired Skills & Abilities
- Superior understanding of Indian retailing and global trends.
- Good communication and interpersonal skills - understand customer needs
- Good at relationship building - conversion to sales
- Ability to follow brand and store guidelines
- Good operations experience – receiving stock, inventory keeping, cash handling etc.
With 14+ years of expertise in e-commerce, our client provides AI-powered solutions for quick scale-up of brands and equips them to serve a global audience efficiently. From Texas to India, it operates from 6 different locations and processes 5 million orders annually and are amongst the top 25 sellers on Amazon and Walmart.com.
Founded by entrepreneurs with rich international experience, this leading online store of USA works with over 2000 brands which include many known brands in the US and covers almost all major categories like beauty and healthcare, electronics and gadgets, furniture, toys and apparel and others.
It has won several accolades including Inc 5000, fastest-growing companies, two years in a row.
What you will do:
- Managing inputs, category profit & loss, promotion management, auditing and analysis, vendor escalations, and concise communications
- Growing selection, improving terms and cost structures, and building long-term relationships with vendors for the sub-categories assigned
- Demonstrating customer and category knowledge, being an advocate for a quality customer experience, and understanding the competition and industry
- Being responsible for long term growth opportunities and risk identification, planning, communicating, and partnering with internal teams
- Demonstrating a deep understanding of Online retail tools and becoming advocates for tool enhancements
- Attracting talent and making the right hiring decision, setting goals, and resource planning for the team
- Visiting trade shows in the US and other countries as per process requirements
- Creating mechanisms to help on-board new talent to the organization by continuously building a network of talent inside and outside of the company
- Effectively coaching and giving feedback to direct reports to help develop talent and supporting career development
- Setting and balancing goals across the team to optimize performance against department goals and employee development
Desired Candidate Profile
What you need to have:- 10+ years of experience doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing, or e- commerce
- Strong understanding of category, product, and vendor performance
- Proficiency in Excel
- Proven analytical skills
- Proven negotiation skills
- Proven experience leading teams & cross-functional projects
- Influencing abilities and vendor management experience
- Ability to think and react in a high-energy, fast-paced environment
- Ability to operate simultaneously and effectively in both tactical and strategic modes
- A willingness to roll up sleeves to get things done
- Ability to work autonomously in a demanding and often ambiguous environment, with strong attention to detail and effective prioritization
- Preferably a valid US Visa
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MINIMUM EDUCATION - BACHELORS OF PHYSIOTHERPHY v Monitor and achieve the budgeted Profit and Loss (P&L). v Develop forecasts, financial objectives and business plans.
OPERATIONS MANAGEMENT
v Directing all operational aspects including Service distribution, customer service, human resources, administration in accordance with the region objectives. v Ensure all the leads for the day are addressed, converted, analyse the reasons for non conversion and work on recovery of non converted leads. v Ensuring all the services scheduled for the day are assigned to staffs with proper resources including logistics. v Complete end of the day sign off for all the services scheduled for the day. v Oversee inventory Management for smooth patient care operations.
PEOPLE MANAGEMENT
v Maintain the optimum manpower through the interaction with the functional leads and HR. v Provide leadership and guidance to Supervisors and Physiotherapists in the team. v Monitor and ensure implementation of functional and behavioural training. Recommend training based on the customer feedback, business requirement and Staff performance assessment. v Carry out employee engagement activities which includes communication, motivation, team meetings and other welfare activities planned from time to time and build the internal employer brand. v Guide the employees and be responsible to take corrective actions when required including discipline.
QUALITY MANAGEMENT
v Regularly audit electronic medical records for all the patients who are assessed and treated. v Ensure all the quality Audits are adhered to and audit score maintained. v Conduct supervisory visits in patients home to check quality of services rendered. v Ensure good customer satisfaction and resolution of all patient or client complaints with the help of concerned team members. v Adhere to high ethical standards, and comply with all regulations/applicable laws, implement best practices. v System compliance with Quality as per the company norms, SOPs. |
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