3+ Retail operations Jobs in Mumbai | Retail operations Job openings in Mumbai

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

 

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

With 14+ years of expertise in e-commerce, our client provides AI-powered solutions for quick scale-up of brands and equips them to serve a global audience efficiently. From Texas to India, it operates from 6 different locations and processes 5 million orders annually and are amongst the top 25 sellers on Amazon and Walmart.com.

Founded by entrepreneurs with rich international experience, this leading online store of USA works with over 2000 brands which include many known brands in the US and covers almost all major categories like beauty and healthcare, electronics and gadgets, furniture, toys and apparel and others.

It has won several accolades including Inc 5000, fastest-growing companies, two years in a row.

As a Vendor Relation Head, you will be responsible for developing and owning the strategy for a category, and working with a high-performing vendor management team. Within this role, you will have the opportunity to establish and maintain strong vendor partnerships, manage category profitability, optimize pricing, and identify means to improve the customer experience.

What you will do:

• Managing inputs, category profit & loss, promotion management, auditing and analysis, vendor escalations, and concise communications
• Growing selection, improving terms and cost structures, and building long-term relationships with vendors for the sub-categories assigned
• Demonstrating customer and category knowledge, being an advocate for a quality customer experience, and understanding the competition and industry
• Being responsible for long term growth opportunities and risk identification, planning, communicating, and partnering with internal teams
• Demonstrating a deep understanding of Online retail tools and becoming advocates for tool enhancements
• Attracting talent and making the right hiring decision, setting goals, and resource planning for the team
• Visiting trade shows in the US and other countries as per process requirements
• Creating mechanisms to help on-board new talent to the organization by continuously building a network of talent inside and outside of the company
• Effectively coaching and giving feedback to direct reports to help develop talent and supporting career development
• Setting and balancing goals across the team to optimize performance against department goals and employee development

 

Desired Candidate Profile

What you need to have:

• 10+ years of experience doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing, or e- commerce
• Strong understanding of category, product, and vendor performance
• Proficiency in Excel
• Proven analytical skills
• Proven negotiation skills
• Proven experience leading teams & cross-functional projects
• Influencing abilities and vendor management experience
• Ability to think and react in a high-energy, fast-paced environment
• Ability to operate simultaneously and effectively in both tactical and strategic modes
• A willingness to roll up sleeves to get things done
• Ability to work autonomously in a demanding and often ambiguous environment, with strong attention to detail and effective prioritization
• Preferably a valid US Visa