Job Brief:As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement the same. You as the last-mile champ will handle all end to end NDR process. You will act as a bridge between customer support and logistic team. You will be one person who will pump in enough fuel and energy to run and deliver operations at its best.Responsible➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to Last Mile complaints.➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic PartnersEnsure the designated Service Level Requirements, Customer promise dates, FAD, NDR, S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels➢ Must have customer service skills and be able to maintain a consistent, elevated level of service➢ Monitor the performance metrics of different reporting teams and take necessary actions to improve the same➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with Internal for reconciliations for Disputes of Weights, Lost in Transit, etc.
About Talview Talview helps enterprises beat Hiring Lag and engage great candidates faster with the world's first AI-led Instahiring platform. Hiring Lag cripples’ businesses when open positions lie vacant adversely impacting a company's revenue, operations, and quality of hire. The best candidates today are in the market for only 10 days, and 6 of 10 candidates drop out of the hiring funnel when the process is too long. Talview empowers businesses to achieve a 100% digital hiring process with a parallel “one-click” high-quality candidate experience from the first interaction to final selection. Our clients include Adecco, Airbnb, Bajaj Allianz, Cognizant, Deloitte, HCL, Sephora, and Unicef. Learn how we’re beating Hiring Lag at www.talview.com Operations-Lead We are seeking a highly motivated and adaptable Operations Lead with experience in SAAS products. Proven leader, also focused on building excellent client relationships, training, working to identify their needs, quickly resolve issues & to assure their business needs are met. This position will be reporting to Operations Manager. An ideal candidate would have: Minimum 3-4 years of total work experience in the IT field specially working for a SaaS based product company. Candidates having prior experience in supporting customers on HR Products are a bonus. Has experience with being an account lead or point of contact for the customer in the company Has worked with International customers (US, Australia, UK etc.) Act as a Domain Knowledge Expert by providing functional support to customers on queries and operational activities. Coordinate with internal departments like Sales, CSM, Support, PSD & Vendors for supporting customer issues/queries. Training customers on Talview platform modules and assessments Support Day-to-Day Operational requirements on the platform that includes creation & configuration of assessments, cut-offs, modules and scoring. Expertise in MS tools as a requirement for Operations team, especially on MS Excel. Create reports on account status for Talview Management as well as customers Analysis of reports including process dashboards & initiating appropriate action plans Define & Activate Standard Operating Procedures (SOPs) for streamlining processes Conduct periodic operations/review meetings with customers on support tickets, escalations, resolutions provided and address any concerns from the customer Culture- Talview's culture is rooted in Collaboration, Commitment to excellence, Credence, and Customer-centricity (our 4Cs). The People: We have Off-Roaders, Bikers, Table Tennis Players, Cricketers, Runners, Video Game champs, Musicians, and almost all varieties of people in the team. We have Great Family people along with Happy Singles. You will surely find a buddy here once you join us and you can bring your talented buddies too! Working at Talview has its perks Following are some benefits you can expect from us in return! If there’s something important to you that’s not on this list, talk to us! :) Extraordinary chance to scale growth Competitive salary Fully stocked pantry with healthy fruits, snacks, gourmet coffee 5 Days working & Flexible Work culture Whatever equipment helps you get your job done Monthly team lunches and annual team building events Team gatherings and company parties!
Hi Everyone,Urgently looking for "Mainframe Operaters with OPC exp.for a "Product based company" for "Bangalore" Location.Exp required-2-7 YearsSkills required: Console Monitoring + batch operations + opc +mainframe#jobopening#bangalore#mainframe #opc#batch #immediatejoiner#consoleoperation#jobalertsIf interested DM/Like /can share your updated resume
GigIndia is India's Fastest On-Demand Workforce for businesses to scale effectively. GigIndia is defining the future of work by empowering Students, Job Seekers and Home-makers with access to remote work opportunities from top tier businesses across 35 cities in India. GigIndia has over 100+ customers globally and 700,000+ Giggers in India. GigIndia has raised multiple rounds of investments from renowned angels and VCs from India, China and Japan. GigIndia was also recognised as one of India’s Top 30 Tech startups in 2019 by YourStory.Key Responsibilities: Ensuring strictly adherence to Company policies and legal Compliances Organizing workflow and ensuring that employees understand their duties or delegated tasks Setting goals for performance and deadlines in ways that comply with the company's plans and vision Monitoring employee productivity, attendance and providing constructive feedback and coaching Ability to manage team of 50-100 members Criteria: 1. Excellent communication skill (local language can be preferred) 2. Ensuring great customer service and client satisfaction. 3. Knowledge about Operating internet-based applications 4. Well versed with local areas 5. Should be willing to commute to different areas of the city, if required 6. Should have a team handling/supervisor experience
Lumturo Technologies Private Limited is an on-demand field servicing platform that acknowledges the expertise of field technicians and service engineers in a diverse group of industries, including consumer electronics, consumer durables, home appliances, industrial machinery, healthcare, facility management services etc. The technicians are credible experts who can work in their industry-specific domain on an independent freelancing model.Selected intern's day-to-day responsibilities include:1. Engage in market research2. Reach out to build optimal service operations network3. Establish operations in new geographies4. Be the company's face on ground, maintain relations with clientele and help foster growthOnly those candidates can apply who: - should be able to speak in Kannada (and English or Hindi)- are available for full time (in-office) internship - can start the internship between 12th Nov'19 and 12th Dec'19 - are available for duration of 3 months
Act as the privileged contact person with prospects & clients for any specific technical question✓ Act as intermediary between Sales team and other teams (R&D, procurement, construction) regarding all the technical aspects of C&T’s products & services✓ Assist the Sales & Development team in the site prospection (site’s visit and detailed reports)✓ Conduct or make conduct pre-feasibility and detailed studies for floating solar projects: layout, modelling, components listing, geographical implantation, yield energy simulation, anchoring notes, technical notes…✓ Build the technical offers with the Sales team✓ Support the Sales team on technical data to establish budget & business plan✓ Support the R&D and Construction teams regarding product innovation (brainstorming, CAO, numerical simulations and modelling, suppliers/partners meetings…) with inputs about markets needs✓ Conduct regular technology and competition watch You are mastering Microsoft Office software, SolidWorks, AutoCAD or equivalent 2D CAO software, PVSyst, and ideally ArcView or equivalent GIS software. Fluent in English. Another language will be also appreciated. You have good relational and writing skills (especially for technical reports drafting), and you are able to adapt, prioritize and self-manage. With a capacity for synthesis and a critical mind, you are proactive and pragmatic.
Operations Manager - retail & distribution of imported cosmetics.- Identifying & management of distributors pan India and willing to travel for such business developement.- Strong experience in FMCG industry & relationship management.- Should be energetic, progressive & creative with excellent conflict resolution & problem solving skills.- Planning & executing business growth (profit maximisation & driving sales).- Should have strong financial technical s kills, analytical abilities, be able to give monthly report generation on KPI * general financial reporting.- Develop & identify new business opportunities along with promotional & merchandising activities.- Should be well organised & motivated with the ability to multitask and meet deadlines.- Should have inventory managemnet skills, reducing shrinkages & ensure timely stock replenishment.- Should be able to handle compliance process of imports & overlooking and management of supply to business partners within timeline.- Mapping competition and benchmarking in terms of actegories, price point, etc.
Veera is a dynamic US-Based startup, working to revolutionze the way rural markets are accessed and developed. The Operations Lead will be responsible for desinging and deploying a rural distribution strategy with our partners pan-India. This would mean the role would consist of the following:1. Create rural logistics scheme, detailing the physical infrastructure and partners needed2. Work with financial entities and CFO to build a 'financial logistics' plan to limit revenue leakage in the supply chain.3. Monitor, fulfill and service the entire Veera supply chain, setting up touchpoints for data collection.4. Ad-Hoc tasks as needed Compensation will be on an options basis, with commission based on channels succesfully created. This is open to discussion. There is an opportunity for rapid career advancement, with the startup eventually looking to hire the Operations Lead into the COO (Chief Operations Officer) role.
VP - Operations (Top B Schools)Head the Operations (PAN INDIA) : Create the highest level of efficiency possible - converting materials and labor into goods and services as efficiently as possible.Considering that a skilled workforce rids DesignCafe of operational inefficiencies, countering the resource management challenges in operations management - gets all pieces of the project management jigsaw to fall into place. 1. A Torchbearer of the vision and culture of the Design Cafe2. Create an efficient, sustainable, robust, dynamic operation mechanism3. Managing the competing business practices4. Customer Experience & Expectations - Good Enough Is No Longer Enough5. Forecasting demands against existing capacity6. Capturing capacity issues in operations management7. Strategic resource coordinationBuild SOPs / Playbooks and Strategically drive :- Project Management- SCM- Factory Operations- Procurement & Inventory Management- Business Development & Vendor Operations,- Warehouse Management & QC- Client Happiness Management
Answer all Incoming calls and Redirect them or keep messages. Monitor Office Supplies & place orders when necessary. Monitor office expenses and costs. Keep updated records and files. Keeping Track Record of Courier. Directors appointment fix and email drafting. Hotel Booking / Air booking Front desk File Management. Courier Handling. Good Communications Skills.
As we are approaching 100 people, we are looking for an Admin Executive to assist the Senior Manager to strengthen our Administration and Finance function. It is a fantastic opportunity to join a truly great company that always places people at its core. You will report directly to the Manager-Admin and Finance to be part of a multicultural team in Bangalore (Indian, French, and German) building the future of the Indian IT Industry. You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. Role and Responsibilities: Oversee all day to day administration of the business, be the face of our company Be the point of contact for colleagues and clients for anything related to admin Develop, review and improve administrative systems, policies, and procedures Work with the management team and our finance for flawless operations Organize international travel for directors, books hotels, coordinate visas, flights and taxis for clients in India Entirely manage and report on Procurements, manage Vendors, and clearing payments on time Handle initial Infrastructure issues at the workplace with related to Computers, access cards and others. Manage our coworking space and deal with the service provider as their main POC Your Profile: 4+ years of experience in company administration Exceptional organizational skills: you never forget a thing and can run many requirements at the same time Strong decision making skills Strong problem solving, critical thinking, interpersonal skills, as well as written and oral communication skills -- You must be comfortable writing a professional email by yourself Experience efficiently using a computer to run basic admin duties: Email, Excel, Google Drive
The candidate will look into the end-to-end order cycle to provide customers with transparency in the order process: Responsibilities 1. ORM - Check and attend to customer queries on online platforms such as Facebook, Instagram etc. 2. Receive calls and be able to appraise customers on status of orders and execute special requests 3. Candidate must be have fluent communication skills in English and Hindi 4. Liaise with sellers and courier partners to ensure products are dispatched in a timely manner 5. Respond to customer queries through emails to ensure customer experience is unhindered 6. Liaise with sellers in order to provide packaging material 7. Perform reconciliation to ensure customer orders don’t get cancelled 8. Perform refunds and related processes as per customer request or business inability to deliver product
Place of Origin's new premium, ethnic packaged food products needs a steady and exciting range of new products to be developed for its pipeline. The candidate will look into the end-to-end product development life cycle that includes: 1. Delivering monthly targets to create fresh and innovative food products 2. Analyze data to identify products that will work for the brand within the framework set 3. Negotiate with potential vendors to be able to source product at competitive prices 4. Build and grow relationship with vendors to capture maximum value from vendor's manufacturing setup 5. Visualize and develop packaging solution to suit the product 6. Ensure FSSAI regulations and other compliances are addressed to ensure product is ready to launch 7. Strategize and create go-to-market plan 8. Liaise with teams to ensure smooth launch of products in market 9. Strategize and implement marketing to ensure product off-take is maximized 10. Own and build relationships for sales from online marketplaces/alternate channels
The duration of this internship is _1___ months.
Headout is evolving the way people discover the world by connecting them with exceptional experiences in their city at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. Our revenues have grown 6x in the last year and we are backed by some of the finest investors in Silicon Valley.The RoleAs a key member of our Global Business Development team, you will structure, negotiate and execute partnerships designed to expand and grow the reach of the Headout brand. We are seeking an all-around BD athlete who can also take on a broad range of responsibilities. These include everything from negotiating important supply partnerships to generating local consumer insights to executing a local partner-driven customer acquisition strategy. This is a very entrepreneurial role and reports directly to the Founders.The ideal candidate will have experience in closing deals with both SMEs and large corporations and possess exceptional communication, EQ and problem-solving skills. You need to be comfortable interacting with all levels of an organization. Above all, we are looking for someone who has a proven ability to hustle, get things done, close, his goals, and think outside the box.What will you do?- Develop a BD plan and strategy and lead cross-functional execution of defined business milestones and metrics- Identify and close new partnerships for Headout to improve our supply in target segments- Extend into account management and implementation- Be the point of escalation, internally or externally, for partner support and any related issues- Proactively map and assess key players within targeted segments of the experiences ecosystem, and execute a strategy to continually engage with leaders in these segments- Stay on top of competitive trends and developments within the industry with special focus on the markets you manage- Advocate for critical product feature development to help accelerate partner growth and utilization- The track, analyze, and communicate key metrics to internal and external stakeholdersWhat are we looking for?- 4+ years business development experience, preferably in e-commerce, travel or software businesses- Owned revenue and/or BD goals in prior roles, and have a track record of meeting or exceeding these goals- Excellent judgment, positive attitude, hustle and demonstrated history of success- Strong interpersonal skills which allow you to build trust and personal relationships with partners- Ability to manage cross-functional coordination (local operations, public affairs, finance, legal) required to implement deals- Prior experience with operating in a very entrepreneurial environment where you had little direction and had to define goals and generate results- Strong intellectual curiosity, and an ability to synthesize large amounts of information quickly- Comfortable with frequent travel
- Assisting in leading a team in the large operations and sales function of NoBroker by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth- Working cohesively with a team of talented and passionate colleagues- Lead a team and developing people to become future leaders of the company- Communicating with the support teams and implementing the guidelines with focus on process adherence- Documenting and reporting the important parameters- Designing and coordinating the training program for the employees in order to improve work efficiency and quality of deliverable- Maintaining weekly scheduling as per the payroll policies - Ensuring people synergy and effective communication across teams
General Manager, The Hive The Hive is looking for a talented and passionate General Manager to build the Hive community in Bangalore. General Manager will lead the Community Management team for our flagship location in Bangalore (100,000 Sq.ft. co‐working space and amenities) at VR Bengaluru (Whitefield Road) to: ● Create a collaborative environment amongst our members through events and partnerships ● Maintain 100% occupancy. Achieve sales target goals, and manage churn ● Ensure that building is fully operational and processes are running smoothly ● Effectively manage a team to ensure a healthy and growing community ● Engage in the larger city community by attending events and networking with local Start‐ups and organizations ● Lead the integration and deployment of the Hive technology platform The ideal candidate is entrepreneurial, experienced in hands‐on implementation, and effective in building / growing a community, and managing the P&L. Experience & Requirements: ● 5+ years of work‐experience in a leadership / business development / Start‐up role ● MBA from a top tier college ● Understanding and experience managing a team of 6+ across multiple functions ● Passion and understanding for entrepreneurial communities About The Hive: The Hive is a pan‐India platform for entrepreneurs, freelancers, and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative, and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high‐energy, high‐amenity work environments that make our members more successful. With a fitness centre, rooftop bar & pool, suites & residences, spa & salon, cafe & microbrewery, plethora of shopping outlets and more, The Hive offers access to unmatched amenities that are thoughtfully curated and integrated with it. The Hive is redefining co‐working spaces, allowing its members to integrate personal, professional, and social lives in ways not imagined before. The Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail, and real estate sectors. www.hiveworkspaces.com
Provide technical support for both hardware and software issues our users encounter Respond to and resolve help desk requests Administrate infrastructure, including firewalls, databases, malware protection software and other processes Create and verify backups of data
Maintaining relationship with all potential and existing clients. Reaching out to new customers and making materials outlining the benefits of product/ services. Understanding the client requirements and then customizing the product/ services as per their needs. Providing all kind of support and product knowledge to existing clients. Researching and identifying sales opportunity, generating leads, target identification and classification. Understanding the client requirements and then customizing the product/ services as per their needs. Complete business operations for new/existing clients and fulfillment of post sales business operation needs. Web: https://www.springedge.com