11+ Global Operations Jobs in India

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Role & Responsibilities

What You'll Rock Daily:

• Build & Polish iOS Magic: Dive deep into SwiftUI for sleek, modern UIs and UIKit for rock-solid legacy love. Make our app swipe-right smooth!
•  Cross-Platform Adventures: Tinker with Flutter basics to bridge iOS & Android – because love knows no platform boundaries. 
• Ship Features Fast: From profile boosts to match notifications, own end-to-end development, testing, and launches that wow 50M+ users.
• Debug Like a Detective: Squash bugs, optimize performance, and ensure our app runs buttery on every iPhone in Bharat.
• Team Up: Collaborate with product peeps, designers, and fellow devs in high-energy sprints. Bonus: Brainstorm "shaadi specials" over chai!

Ideal Candidate

• Strong iOS Developer profile (B2C background)
• Mandatory (Experience): Must have 3+ years of hands-on experience in iOS development with atleast 1+ years in a B2C product company
• Mandatory (Skill 1): Must be proficient in both SwiftUI (modern UIs) and UIKit (legacy surfaces), and must have personally shipped 1+ iOS apps live to the App Store (verifiable links expected)
• Mandatory (Skill 2): Must have a solid grasp of iOS App architecture (MVVM or similar), REST API integration, Git, and CI/CD pipelines for mobile builds and releases
• Mandatory (Skill 3): Must have basic, hands-on Flutter exposure
• Mandatory (Company): B2C product companies. Recent B2C experience with prior exposure to B2B also acceptable
• Mandatory (Note): This role is for the Astrochat product of shaadi.com
• Preferred (Education): B.Tech / M.Tech from a top-tier college
• Preferred (Bonus iOS Stack): Hands-on with RxSwift, Core Data, or push notifications

Job Title : SAP BW/HANA Consultant with ABAP & Power BI

Total Experience : 8+ Years

Relevant Experience : 6+ Years

Location : Taramani, Chennai

Interview Mode : Virtual

Notice Period: Immediate Joiners Only

Job Summary :

We are looking for a seasoned professional with a strong background in Data Warehousing and hands-on experience with SAP BW/HANA. The ideal candidate should possess expertise in ABAP programming, have working knowledge or exposure to Power BI, and show interest in learning cloud technologies.

Mandatory Skills : Data Warehousing, SAP BW, SAP HANA, ABAP Programming, Power BI (basic knowledge), Cloud Technologies (willingness to learn).

Key Responsibilities :

• Design, develop, and support data warehouse solutions using SAP BW and HANA.
• Write efficient ABAP programs to support custom functionality within SAP environments.
• Integrate data and visualizations using Power BI (working knowledge acceptable).
• Collaborate with cross-functional teams to understand data requirements and deliver effective solutions.
• Stay updated with cloud technology trends and show willingness to adapt and learn new tools and platforms.

Mandatory Skills :

• Strong knowledge of Data Warehousing.
• Hands-on experience with SAP BW and SAP HANA.
• Proficiency in ABAP programming.
• Exposure or experience with Power BI.
• Interest or basic exposure to cloud technologies.

About Us

Pearl is AI for professional services at global scale—combining advanced AI with verified human expertise to deliver help that’s accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.

Our Values

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

About the Role

As a Senior Analyst at Pearl, you will be a Subject Matter Expert (SME) in the professional services domain, driving long-term growth and leveraging the latest technologies and methodologies.

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business
• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business
• Package and communicate findings and recommendations to a broad audience (including senior leadership)
• Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends
• Implement and track business metrics that will help drive the business
• Help determine growth strategy from a marketing and operations perspective
• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand the customer and guide informed strategic decisions & executions

What We’re Looking For

• 7+ years of experience in e-commerce/customer experience products
• Proficiency in analysis and business modeling using Excel
• Experience with Google Analytics, BigQuery, PowerBI, and Python ./ R would be a plus
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
• Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis
• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results
• Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills
• Ability to communicate effectively with all levels of management and partners from a variety of business functions
• Advanced English level

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

About the Company:

Alyke, recognized as India's first friendship app, is revolutionizing the way people find friends online through its innovative matching algorithm. Alyke has quickly gained traction, surpassing 1 million users. This platform uniquely connects individuals based on shared interests and proximity and stands out for its commitment to creating a secure environment that encourages users to express themselves freely. Joining Alyke offers the chance to be part of an innovative team dedicated to reshaping the landscape of social connections.

Role Overview:

As a Quality Assurance (QA) Lead at Alyke, you will lead the QA team to ensure the delivery of high-quality software products. You will be responsible for developing and implementing QA strategies, overseeing all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. This role requires a combination of strong leadership skills and a deep understanding of QA methodologies in a fast-paced startup environment.

Key Responsibilities:

● Lead and mentor the QA team, fostering a culture of quality and continuous improvement.

Extensive work in Appium is much needed.

● Develop and implement comprehensive QA strategies, standards, and processes to ensure the highest quality of our software products.

● Oversee the creation and execution of test plans and test cases, ensuring thorough testing of new features and applications.

● Establish and monitor key QA metrics to track and improve software quality and team performance.

● Collaborate closely with cross-functional teams including development, product management, and operations to ensure timely and high-quality releases.

● Implement and maintain automated testing frameworks and tools to improve efficiency and coverage.

● Manage the defect tracking process, ensuring clear documentation and effective resolution of issues.

● Conduct regular reviews and audits of QA processes to identify areas for improvement.

● Stay up-to-date with industry trends and best practices, continuously integrating new techniques and tools into the QA process.

● Ensure the application’s compatibility across different devices and platforms, particularly mobile.

● Develop training programs and materials to enhance the skills and knowledge of the QA team.

Qualifications:

● Bachelor’s degree in Computer Science, Engineering, or a related field.

● 4+ years of experience in software quality assurance, with at least 2 years in a leadership or management role.

● Proven experience in developing and implementing QA processes and strategies.

● Strong knowledge of QA methodologies, tools, and processes, including experience with manual and automated testing.

● Proficiency in using QA tools such as JIRA, Selenium, Appium, or similar.

● Extensive experience with testing mobile applications on iOS and Android platforms.

● Strong understanding of continuous integration/continuous deployment (CI/CD) pipelines and related tools like Jenkins or GitLab CI.

Excellent problem-solving skills and a proactive approach to addressing challenges.

● Strong communication and leadership skills, with the ability to effectively mentor and manage a team.

● Experience with security testing and understanding of data protection standards is a plus.

● Demonstrated ability to work collaboratively with cross-functional teams to deliver high-quality products on time.

Why Join Us?

● Opportunity to lead a QA team in ensuring the quality of a cutting-edge product impacting users globally.

● Work in an environment that fosters innovation, collaboration, and professional growth.

● Competitive compensation and comprehensive benefits.

● Be part of a passionate and driven team dedicated to transforming the way people connect.

Application Process: If you're excited about leading a team to ensure the quality of a product that brings people together, we'd love to hear from you. Please submit your resume, cover letter, and a link to any relevant work or projects you have worked on.

We are seeking a graphic design intern to join our creative team. The graphic design intern will work closely with our creative team to produce innovative designs for our company's marketing initiatives. The ideal candidate should be creative, have an eye for detail, and be able to work independently.

• Design various creative materials such as logos, brochures, and other marketing materials as needed
• Work closely with the creative team to brainstorm ideas and concepts for designs
• Collaborate with the creative team to develop a cohesive look and feel for marketing materials
• Stay up to date on trends in graphic design
• Assist in establishing brand guidelines and standards
• Prepare artwork for printing
• Assist in web designing

Job Title: Mid-Level Frontend Developer (React/TypeScript)

Job Description: We are looking for a Mid-Level Front End Developer with 2-3 years of experience in React and TypeScript to join our team. The ideal candidate should have a strong understanding of React and TypeScript, and be able to write high-quality, maintainable code. They should also be familiar with module CSS, have experience working with component libraries and state management frameworks, and have a passion for creating beautiful and intuitive user interfaces.

Responsibilities:

●      Develop high-quality, scalable, and maintainable code using React and TypeScript

●      Collaborate with cross-functional teams to design and implement new features

●      Participate in code reviews and contribute to code quality improvement initiatives

●      Use our in-house component library and Storybook to develop reusable components

●      Work with Recoil.js for state management and Context API for in-house libraries

●      Write clean, efficient, and well-documented code that follows best practices

●      Ensure code quality and maintainability through automated testing, linting, and code analysis

●      Stay up-to-date with the latest trends and technologies in front-end development

Requirements:

●      2-3 years of experience in developing front-end applications using React and TypeScript

●      Strong understanding of HTML, CSS, and JavaScript

●      Familiarity with module CSS and component libraries

●      Experience with state management frameworks like Recoil.js and Context API

●      Strong understanding of code quality and best practices

●      Excellent problem-solving and analytical skills

●      Good communication and teamwork skills

●      Bachelor’s degree in Computer Science or a related field is preferred