11+ Global Operations Jobs in India

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Title : Cognos BI Developer

Experience : 6+ Years

Location : Bangalore / Hyderabad (Hybrid)

Notice Period : Immediate Joiners Preferred (Candidates serving notice with 10–15 days left can be considered)

Interview Mode : Virtual

Job Description :

We are seeking an experienced Cognos BI Developer with strong data modeling, dashboarding, and reporting expertise to join our growing team. The ideal candidate should have a solid background in business intelligence, data visualization, and performance analysis, and be comfortable working in a hybrid setup from Bangalore or Hyderabad.

Mandatory Skills :

Cognos BI, Framework Manager, Cognos Dashboarding, SQL, Data Modeling, Report Development (charts, lists, cross tabs, maps), ETL Concepts, KPIs, Drill-through, Macros, Prompts, Filters, Calculations.

Key Responsibilities :

1. Understand business requirements in the BI context and design data models using Framework Manager to transform raw data into meaningful insights.
2. Develop interactive dashboards and reports using Cognos Dashboard.
3. Identify and define KPIs and create reports to monitor them effectively.
4. Analyze data and present actionable insights to support business decision-making.
5. Translate business requirements into technical specifications and determine timelines for execution.
6. Design and develop models in Framework Manager, publish packages, manage security, and create reports based on these packages.
7. Develop various types of reports, including charts, lists, cross tabs, and maps, and design dashboards combining multiple reports.
8. Implement reports using macros, prompts, filters, and calculations.
9. Perform data warehouse development activities and ensure seamless data flow.
10. Write and optimize SQL queries to investigate data and resolve performance issues.
11. Utilize Cognos features such as master-detail reports, drill-throughs, bookmarks, and page sets.
12. Analyze and improve ETL processes to enhance data integration.
13. Apply technical enhancements to existing BI systems to improve their performance and usability.
14. Possess solid understanding of database fundamentals, including relational and multidimensional database design.
15. Hands-on experience with Cognos Data Modules (data modeling) and dashboarding.

About Us:

We are a technology-driven financial services firm specializing in providing high-performance trading platforms and broking

solutions. Our products serve top brokers and trading institutions across the capital markets. With innovation at our core,

we build scalable and secure systems that keep the financial markets running smoothly. For more details, pls visit:

https://tradelab.in/

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Why Join Us?

• Be part of a team supporting mission-critical systems in real-time.

• Work in a high-energy, tech-driven environment.

• Opportunities to grow into domain/tech leadership roles.

• Competitive salary and benefits, health coverage, and employee wellness programs.

Key Responsibilites

1. Administrave Support

 Manage calendars, schedule appointments, and coordinate meetings.

 Handle travel arrangements: flights, hotels, visas, transporation.

 Prepare agendas, minutes of meetings, and follow-up actions.

 Draft emails, letters, reports, and presentations.

 Maintain filing systems (digital and physical).

2. Communication & Coordination

 Act as a point of contact between the executive and internal/external stakeholders.

 Manage incoming calls, messages, and correspondence.

 Coordinate with different departments for updates, approvals, and deadlines.

3. Office & Task Management

 Track daily tasks, priorites, and deadlines for the executive.

 Support in planning events, meetings, conferences.

 Handle expense reports, reimbursements, and vendor coordina on.

 Ensure the executive’s office is organized and functioning efficiently.

4. Project & Follow-up Support

 Monitor ongoing projects, deadlines, and deliverables.

 Conduct research and prepare summaries or briefings.

 Assist in data collec on, documentation, and presentations for meetings.

5. Confidential Support

 Maintain strict confidenality of sensitive information.

 Handle personal tasks when required (top zonal based on role requirement).

Required Skills & Qualifications

 Bachelor’s degree in any discipline.

 2–5+ years of experience as an Executive Assistant or similar role.

 Strong verbal and written communication skills.

 Proficiency in MS Office

 Excellent me management and organizational abilities.

 Ability to multi task, work under pressure, and prioritize effectively.

 Professional appearance and behaviour.

 High level of discretion and integrity.

Preferred Skills

 Knowledge of office management systems.

 Experience in working with senior executives or in fast-paced environments.

 Strong problem-solving and decision-making skills.

Work Environment

 Office-based role (with occasional travel if required).

 Availability beyond office hours when necessary for urgent tasks.

Job Title: Jira, Confluence, and Bitbucket Administrator

Location: Bangalore

Job Type: Full-time

Experience: 3–7 years (seeking immediate joiners or candidates available within 15–30 days and Local profiles are preferred)

Key Responsibilities:

·       Administer, configure, and maintain Jira, Confluence, and Bitbucket environments, ensuring optimal performance and reliability.

·       Work closely with cross-functional teams to gather requirements and deliver effective solutions using Atlassian tools

·       Implement and manage user access controls, roles, and permissions within Jira, Confluence, and Bitbucket.

·       Collaborate with development and project teams to gather requirements and provide solutions using Jira workflows and Confluence documentation.

·       Create and maintain custom scripts using Groovy for automation, improvements, and enhancements across the Atlassian suite.

·       Develop and implement project management features, dashboards, and reports to support various stakeholders.

·       Troubleshoot and resolve issues related to Jira, Confluence, and Bitbucket, providing timely support to users.

·       Conduct training sessions and workshops to inform users of best practices and new features in the Atlassian tools.

·       Stay up-to-date with new releases and features from Atlassian and evaluate their applicability to our processes.

Qualifications:

·       Bachelor's degree in Computer Science, Information Technology, or a related field.

·       3-7 years of experience in administering Jira, Confluence, and Bitbucket in a corporate environment.

·       Proficiency in Groovy scripting for customizing and automating Atlassian products.

·       Strong analytical and problem-solving skills.

·       Excellent communication and collaboration abilities.

·       Familiarity with Agile methodologies and project management principles.

·       Experience with other development tools and practices is a plus.

·       Required Skills

·       3-4 years of experience in administering Jira, Confluence, and Bitbucket in a corporate environment.

·       Proficiency in Groovy scripting for customizing and automating Atlassian products. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Familiarity with Agile methodologies and project management principles.

·       Experience with other development tools and practices is a plus.

We are looking "iOS Mobile Developer" for Reputed Client @ Coimbatore Permanent Role

Experience: 3+ Yrs

Essential Duties and Responsibilities:

The candidate would be responsible for iOS development for mobile platform for new products & services. 

• To engage hands-on in the development activity of products / services.

• Participate in daily scrum meets & scheduling of tasks, review accomplishments by end of day.

• To contribute to coding / build & also guide the junior developers.

• To estimate task schedules of junior developers & support development team to achieve the tasks.

• Review code quality.

• Preparing time & cost budgets for new projects & revamping of existing products

Education and/or Work Experience Requirements:

• Candidate should possess B. E / B. Tech / MCA or relevant IT academic background.

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

• Thorough knowledge of budgeting time & cost of projects.

• Should have 3+ years of relevant experience in Android mobile development process with proficiency in – iOS SDK, Objective C, Swift, Cocoa Touch, Realm.

• Should have the capability to handle & deliver projects with emphasis on quality & delivery schedule.

• Experience in working with cross cultural environment will be an advantage.

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Should possess necessary skills to collaborate with mobile development teams.

• Ability to manage independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

ROLES & RESPONSIBILITIES:
*

• To develop, design, test, maintain and support custom mobile and web applications
• To collect the software requirement by the customer and develop the application as per their requirement
• Evaluate and research the products and technologies related to software
• To design and develop the activities and procedures related to activities and maintenance
• To write the high-quality code to meet customer requirement
• To design, develop and implement the critical application for .Net environment

• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

• Use prospecting strategies, such as Email Campaigns, Account Based Prospecting, LinkedIn Prospecting, Cold calling, Prospect Nurturing, to lead initial outreach to prospects
• Conduct high volume prospecting to generate qualified leads
• Prospecting to USA & SEA markets. 
• Create & update email templates, message templates, and call scripts from time to time
• Generate new leads: Identify and contact decision-makers, screen potential business opportunities.
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Identify the needs and challenges of the prospective customer
• Identify key influencers and decision makers at target companies and convince them on the benefits of our solutions
• Schedule discovery meetings between prospects and sales manager
• Continuous follow-ups with prospects and clients
• Build relationships by nurturing warm prospects and finding new business opportunities
• Conduct needs assessments calls with specific prospects as assigned
• Qualify leads from marketing campaigns for sales opportunities
• Develop an overall account strategy that will lead to a well-executed, team based selling effort
• Build sales pipeline in accordance with targets
• Submit reports to Business Development Manager on weekly, monthly, and quarterly results
  

• 2+ years of experience in the IT industry
• Candidates should be willing to work evenings & nights to cold call the USA market, as and when required.
• Prior experience as a business development rep with IT Consultancies.
• Self-directing and agile, with the ability to pivot strategies quickly, as needed.
• Passionate, creative thinker with exceptional analytical skills. 
• Team player with superb collaboration and communication skills. 
• Outstanding communication and interpersonal skills.
• Keep current with business development strategies, best practices, and associated resources