EASYECOM

About EasyEcom

EasyEcom is a multi-product ecommerce operations platform for brands and 3PLs, spanning order and inventory management, warehouse operations, and built-in reconciliation and accounting, the capability that sets us apart from pure WMS platforms. We power 1,800+ brands and 3PLs across 12+ countries, with 455+ integrations, 5B+ orders processed, and $8.1B in GMV flowing through the platform at 99.9% uptime. Customers include Borosil, Relaxo, Swiss Military, and Kimirica, across North America, Europe, MENA, and Southeast Asia. We are backed by IndiaMART, and we are still building fast.

Roles and Responsibilities

● Manage the end-to-end onboarding journey for new clients.

● Understand customer business requirements and configure the platform accordingly.

● Conduct product demonstrations, onboarding sessions(configurations, integrations etc), and user training.

● Guide clients through implementation and ensure timely go-live.

● Resolve client queries and coordinate with the Internal teams whenever required.

● Build strong relationships with clients and ensure a positive onboarding experience.

● Track onboarding milestones and maintain accurate implementation documentation.

● Identify process improvements and share client feedback with internal teams.

● Ensure customers are confident using the platform before transitioning them to the Customer Success team.

● Travel across India as and when required for implementation and client meetings.

Preferred Qualifications

● Bachelor's degree in Business, Engineering, IT, or a related discipline. ● Prior experience with SaaS products, ERP, OMS, WMS, or eCommerce platforms will be an added advantage.

● Knowledge of marketplaces such as Amazon, Flipkart, Myntra, Shopify, or similar ecosystems is a plus.

About the position:

We are looking to hire a dedicated content writer who understands the impact that content can create. The person of interest would be expected to create seo-friendly content for blogs, articles, social media, sales/marketing collaterals, case studies, company’s website and other formats. The responsibilities would include evaluating analytics, to adjust content as needed, regularly updating the company’s website and promoting the company blog with on-page and off-page activities.

About EasyEcom:

EasyEcom is an eCommerce enablement platform and is an industry-leading omnichannel order & warehouse management solution for B2C and B2B business management. The SaaS software is currently catering to several eCommerce businesses and multichannel retailers like Epigamia, RedTape, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to a 200+ members strong team, and being VC funded, we are continuing to expand over and beyond! At EasyEcom, we empower e-commerce businesses to achieve seamless and scalable operations. We help brands navigate the complexities of multichannel selling with ease. The platform integrates with top marketplaces like Amazon, Shopify, eBay, and Flipkart providing businesses with a unified solution to manage their inventory, orders, and fulfillment process from one place. Our SaaS software fuels the growth of leading eCommerce brands and multichannel retailers, including names like Epigamia, RedTape, Lyfcare, Mindful Soul, My Glamm, Borosil, Louis Stitch and Soothe Healthcare. From a humble start with a few dedicated clients, we’ve skyrocketed to support over 7,000+ global businesses, with a growing team now over 200+ strong. Let’s shape the future of e-commerce together.

Responsibilities:

● Conducting in-depth research on industry-related topics and writing original plagiarism-free content.

● Proofreading articles before publishing

● Analyzing content marketing metrics and making changes as needed ● Collaborating with other departments to create innovative content ideas and assist the marketing team in developing content for advertising campaigns.

● Editing the existing content to improve readability

● Recommending new content to address gaps in the company's current content

● Taking care of Guest Blogging initiatives

● Conducting Keyword Research and using SEO best practices to increase website traffic

● Repurpose the content into various forms, including and not limited to slides, videos, podcasts, and infographics

● Promote content on social media.

Requirements:

● Bachelor's degree in Technology or related field with skill development courses across Marketing and/or language command.

● Upto 1 year of experience as a content writer and should provide a portfolio of the published work

● Should be able to work in a fast-paced environment and work on multiple assignments simultaneously.

● Excellent Research, writing and editing skills

● Excellent interpersonal and communication skills

● Thorough hang of GSC, GA4 and other analytical tools (paid/free)

● Hands-on experience with various CMS tools especially WebFlow

● Should be able to quickly get a thorough understanding of the company product.

Role Overview

We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.

Key Responsibilities

• Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
• Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
• Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
• Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
• Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
• Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
• Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
• Meet or exceed adoption and engagement targets set for existing and new clients.

Key Performance Indicators (KPIs)

• Successful completion of client onboarding within defined timelines.
• % of clients adopting new modules/features post-launch.
• Customer satisfaction and training feedback scores.
• Number of actionable product insights shared with the Product team.

Preferred Experience

• Prior experience in eCommerce operations or SaaS-based implementation.
• Exposure to warehouse or retail tech environments.
• Working knowledge of Excel, CRM tools, and support ticketing systems.

Required Skills & Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
• Strong communication and presentation skills in English and Hindi.
• Ability to explain technical concepts in simple, client-friendly language.
• Comfortable with frequent travel and hands-on work at client sites.
• An analytical mindset with the ability to capture and report actionable feedback.
• Comfortable working independently or in a cross-functional setup.

About EasyEcom:

EasyEcom is a leading SaaS-based eCommerce automation platform helping brands streamline their operations across marketplaces, D2C websites, and retail. We’re a fast-growing tech company that values innovation, ownership, and a collaborative culture.

Role Overview:

We are looking for a dynamic HR Executive who will play a key role in managing day-to-day HR operations, employee engagement, and compliance processes. The ideal candidate should be proactive, people-oriented, and comfortable handling multiple HR functions in a fast-paced environment.

Key Responsibilities:

1. Recruitment & Onboarding

• Support end-to-end recruitment activities, including job postings, screening, coordination, and onboarding.
• Conduct HR orientation and ensure smooth joining formalities.

2. Employee Engagement & Relations

• Assist in planning and executing engagement initiatives, events, and recognition programs.
• Be the first point of contact for employee queries and concerns.

3. Performance & Policy Support

• Support performance review cycles and maintain related data.
• Communicate and ensure adherence to HR policies and procedures.

Requirements:

• Bachelor’s or Master’s degree in HR.
• 1–2 years of experience in HR operations or a generalist role, preferably in a startup or SaaS environment.
• Strong communication and interpersonal skills.
• Proficiency in MS Excel and HR tools.
• Detail-oriented, organized, and able to handle confidential information responsibly.

What We Offer:

• A dynamic, growth-driven work environment.
• Opportunity to learn and take ownership across HR verticals.
• Collaborative team culture with continuous learning.

 About the position: Weare seeking a highly motivated and experienced Marketing manager for our Demand Generation efforts for a fast growing SaaS company. This is a high-impact role, where you will be responsible for driving growth and revenue through outbound across channels. As a Demand Generation Manager, you will be responsible for coming up with both strategic and tactical plans to deliver growth both in terms of revenue and brand value. The ideal candidate should have experience in demand generation and a deep understanding of the sales process.

About EasyEcom: EasyEcom is an industry-leading omnichannel order & warehouse management solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 110+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Responsibilities:

● Develop and drive business with Digital marketing strategies.

● Proficiency in Google Analytics and Search Marketing

● DataDriven decision making

● Email Marketing Metrics and Planning

● Work closely with the sales and marketing team to align efforts and drive revenue.

● Use data and analytics to measure and improve the performance of the demand generation efforts.

● Develop and maintain relationships with partners, influencers, and other stakeholders.

● Collaborate with other departments, such as product and customer service, to create cohesive demand generation efforts

● Monitor industry trends and stay-up-to-date on new technologies and techniques.

● Conduct market and customer research to identify opportunities and challenges.

● Internal Analysis- Distinctive Competencies & Competitive Advantage. ● Create and manage demand generation budget and forecasts

● Measure and report on the success of demand generation campaigns, using metrics such as leads, conversions, and revenue.

● Identify and resolve challenges and conflicts within the demand generation process

Requirements:

● Bachelor’s degree in marketing or related field.

● 2-3years of experience in demand generation or B2B/E-Commerce space.

● Experience in managing paid search campaigns, demand generation, email marketing.

● Understanding of multiple customer flows and proficiency in marketing automation & CRM software.

● Strong analytical skills, with experience analyzing data and making data-driven decisions

● Knowledge of sales techniques and strategies

● Excellent communication & collaboration skills

● Ability to prioritize and manage multiple tasks and projects

● Knowledge of data analysis and visualization tools, such as Tableau, is a plus.

About the Position:

We are looking to hire a highly motivated, well-spoken Key Account Manager who can help EasyEcom in key account management and customer retention. As a Key Account Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.

About EasyEcom:

EasyEcom is an industry-leading omnichannel order & warehouse management solution for e-commerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 160+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Roles & Responsibilities:

● Developing strong relationships between key clients and companies.

● Resolving key clients' issues and complaints promptly

● Understanding the business needs of key accounts, and providing them with an effective solution.

● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team).

● Upselling to key accounts presenting reports on account progress, and sharing future goals with other team members.

Requirements:

● Candidates with a bachelor's in technology or business are preferred.

● A minimum of 2+ years of experience in account management.

● Excellent communication skills and listening skills.

● Fluency in both English and Tamil.

● Should be able to quickly get a thorough understanding of the company's product.

● Should be able to multitask and manage time effectively.

● Should have strong interpersonal relationship skills.

● Ability to understand the company’s key clients and their position in the industry.