11+ Service operations Jobs in Mumbai | Service operations Job openings in Mumbai

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

Job Title: Senior Conference Producer

Industry: Lifesciences, Conferences

Objective: To conduct primary and secondary research, perform SWOT, trend, and competitor analysis, and develop data-driven conference content across Biotech, Medical Devices, and Therapeutics industries.

Employment Type: Full Time (In-office)

Education: Graduate (Life Sciences, Biotechnology, or related field preferred)

Experience: 3+ years of experience in research, content development, or conference production

Working Days: Monday – Friday (Sat & Sun Off)

Shift Timings: 12 PM – 9 PM

Location: Andheri East, Mumbai

Introduction to Company:

Since 2016, the TT LifeSciences has been committed to delivering excellent educational events, conferences, and meetings to tightly targeted audiences in highly regulated industries.

At that time, most of the educational forums provided for specialised industries were general and colourless. They were designed to have broad appeal to companies operating in vastly different sectors. In trying to address the needs of too many people, they actually addressed none.

TT LifeSciences set out to do things differently. We are client-centred and carefully curate a programme designed for our clients’ needs. The result? Educational events that are tailored to the professionals who attend and provide a space for real growth.

We are proud to have grown to a global operation, with headquarters in both the UK and Asia. We serve some of the biggest healthcare names in the world, like Merit Medical, Getinge Group and Occlutech.

We have hosted over 100+ interactive and informative medical device conferences, bringing together professionals in niche markets who share similar concerns and challenges to learn,inspire and innovate.

Company Website: https://www.ttgroupworldwide.com

Benefits:

• Work life balance

• Rewards & Recognitions programs

• Employees completing three yearsreceive loyalty bonuses.

• Professional development and career advancement opportunities are actively encouraged.

• Health coverage includes medical insurance.

• Opportunity to work globally across Berlin, Germany, the USA, and Europe.

• Additional benefits include paid holidays, festive leaves, and team gatherings.

• Comprehensive perks such as Provident Funds and health insurance are provided.

• Conduct primary and secondary research to identify key trends, challenges, and emerging opportunities within the Life Sciences, Biotech, and Healthcare sectors.

• Lead, mentor, and support a team to achieve individual and collective goals.

• Perform SWOT, trend, and competitor analysis to identify market gaps and help shape conference content strategy.

• Develop conference agendas, topics, and speaker line-ups based on verified research insights and produce the events.

• Communicate directly with industry experts, clients, and speakersto validate research findings and gather fresh perspectives.

• Build and maintain relationships with clients, industry leaders, and associations for knowledge exchange and collaboration.

• Prepare detailed research briefs, content outlines, and analytical reports to support marketing and production teams.

• Work closely with the Conference Producer/Manager to conceptualize event themes and ensure strategic alignment with market needs.

• Support the creation ofspeaker invitations, proposal decks, and post-event reports.

• Coordinate with internal departments (marketing,sales, and design) to ensure seamless event execution.

• Maintain a strong understanding of industry news, competitor events, and global market developments.

Candidate Specification:

• Excellent verbal and written communications skills.

• Confident while working

• Strong work ethic

• International exposure

• To-do-attitude

• Willingnessto learn

• Long term approach

Required Skills:

• Graduate in Life Sciences, Biotechnology, or related discipline.

• 3+ years of experience in research, analysis, or conference content roles.

• Excellent verbal and written communication skills; ability to interact confidently with international professionals.

• Strong analytical mindset with proficiency in SWOT, trend, and competitor analysis.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

• Exceptionaltime management, multitasking, and attention to detail.

• Collaborative approach with the ability to work effectively within a global team.

Preferred Skills:

• Experience in conference research, business intelligence, or market analysis.

• Familiarity with Life Sciences, Biotech, or Healthcare sectors.

• Understanding ofstrategic content planning and event research 

workflows.

• Prior experience in client communication and stakeholder management.

Job Profile

Position: 

HR Executive- Payroll & Operations. 

Develop and implement efficient HR strategies to streamline operations, ensure compliance, and drive organizational growth while fostering strong relationships with employees and stakeholders. 

Roles and Responsibilities- 

       Managing onboarding, offboarding, background checks, document collection, induction programs, exit interviews, clearance              procedures,and final settlements. 

• Communicating, implementing, and monitoring compliance with HR policies, labor laws, and organizational guidelines. 
• Overseeing payroll processing, ensuring accuracy in salaries, bonuses, and deductions. 
• Ensuring compliance with labor laws, tax regulations, and industry standards while preparing and managing HR audits and statutory filings. 
• Maintaining and updating HR information systems while ensuring accuracy, confidentiality, and proper management of employee records. 
• Preparing HR metrics and reports, analyzing data to identify trends, and supporting decision-making processes. 
• Addressing employee queries, supporting grievance handling, and resolving workplace conflicts effectively. 
• Coordinating with external vendors for payroll, benefits, and training services while collaborating with internal teams like finance and IT. 
• Streamlining HR processes by identifying opportunities for improvement and implementing automation and technology solutions. 
• Planning and executing initiatives to improve employee morale, satisfaction, and connection to the organization, including organizing events, conducting engagement surveys, and fostering a positive work culture. 
• Analyzing employee performance data, generating insights for continuous improvement, ensuring alignment with organizational goals, and supporting appraisal processes.
• Required skills & Qualifications: 
• Proficiency in HR policies. 
• HRIS, payroll, and compliance. 
• Strong communication, Analytical, and problem-solving skills. 
• Ability to manage processes, improve operations, and resolve conflicts. 
• Bachelor’s in HR or related field. 
• Quick decision-making skills. 
• A keen eye on details for accuracy. 
• Strong work ethics. 
•  KEKA HRMS is must
• Experience- 3 to 5 years 

Location - Jogeshwari East

Working Days

6 days working

Working Timings

10am-7 pm

About Us:*

Yocket is the largest and most active community-driven online platform for international education, founded in 2015. Our mission is to connect students with the world’s best learning opportunities. Having assisted over 1 million students in pursuing higher education globally, we continue to empower students to make informed decisions about their academic journeys. Our platform is a hub for exploring universities, connecting with peers and alumni, and gaining insights into the study abroad process.

We are proud to be recognized as one of the Top 100 Indian Startups by Google and MeitY and ranked #18 on the AppStore’s Education charts. Join us at Yocket to make a meaningful impact on students' futures!

*Role Overview:*

We are looking for a talented Video Editor Associate to join our creative team. In this role, you will oversee video projects from start to finish, editing raw footage into polished, engaging content that aligns with Yocket's marketing objectives. You will work closely with various teams to ensure that the creative vision is executed consistently across all marketing channels. If you’re passionate about video editing and eager to contribute to impactful projects, this is the perfect opportunity for you!

*Key Responsibilities:*

Video Production & Editing: Oversee and manage video projects from initial concept to final delivery, ensuring high-quality output.

Collaboration & Creative Vision: Work with the marketing team to ensure videos align with Yocket’s goals and maintain consistency in creative vision.

Incorporate Visual Features: Add engaging visual elements to videos for promotional, educational, and tech product-related content.

Brand Consistency: Maintain brand guidelines and consistency across all video content to ensure a unified marketing message.

Assist with Remote Shoots: Support video shoots, including remote shoots, and help manage timelines and deadlines.

Stay Updated: Continuously learn about and integrate the latest video editing trends and techniques to enhance content quality.

*Requirements:*

Experience: 1-3 years of video editing experience, preferably in Ed-Tech or related industries.

Skills:

Proficient in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro).

Strong aesthetic sense and attention to detail.

Solid time management skills to handle multiple video projects simultaneously.

Experience with text animation and graphical representation in videos.

Basic knowledge of After Effects and Figma is a plus.

*Benefits:*

Comprehensive Benefits: Physical and mental well-being benefits to support overall health.

Flexible Work Hours: 5-day workweek with flexible working hours to maintain a healthy work-life balance.

Ownership & Mentorship: A culture of ownership where your contributions are valued, with opportunities for mentorship and growth.

A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting.

Required Skills:

• Exp. - 3 to 7 years.
• Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client- facing applications.
• Good development experience with RDBMS.
• Good knowledge of multi-threading and high-performance server-side development.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.

About Wissen Technology:

Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.

Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’.

Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.

Job role: Key Account Manager

Location: Bangalore & Mumbai

Experience Required: 12–14 years

About the Role: We are seeking a dynamic and experienced Key Account Manager to drive strategic growth and manage relationship for Banking and Fintech domain.

The ideal candidate will have a strong background in leadership, account management, and consultative selling, with a proven ability to align IT services with client needs and build long-term partnerships.

Key Responsibilities:

• Build and strengthen relationships with the strategic accounts in the Banking and fintech domain by aligning IT solutions with their needs and finding opportunities to increase revenue.

• Develop and execute strategic account plans tailored to client needs.

• Collaborate with cross-functional teams to ensure seamless delivery and client satisfaction.

• Conduct regular business reviews to identify upselling, cross-selling, and partnership expansion opportunities.

• Lead account mapping, connect with key decision-makers, and facilitate client visits to build a strong pipeline.

• Drive client satisfaction and foster long-term partnerships for sustained growth

Skills & Qualifications:

• Education:

o Bachelor's degree in Engineering.

o MBA in Sales & Marketing (preferred).

• Extensive experience in managing accounts in Banking and Financial services domain.

• Proficient in risk analysis, effort estimation, cost estimation, and budget/resource management.

• Strong expertise in working with enterprise customers, engaging in consultative selling, and nurturing client relationships.

• Proven ability to develop and execute account and territory plans to expand customer base.

• Skilled in managing sales pipelines, assessing opportunities, and driving transactions to closure.

• Adept at understanding client requirements, providing tailored solutions, and ensuring client satisfaction and retention.

• Strategic thinker with strong techno-commercial acumen and excellent interpersonal and negotiation skills

Job Description

We are looking for a Mobile and Javascript developer who is proficient with React Native, React.js, and Typescript with 2 years of experience. The primary focus will be on developing UI components with React Native and React JS workflows with Typescript. This will include the use of automated integration tests with RTL. These components are expected to be robust and easy to maintain with the highest code quality. The coordination with the rest of the team working on different layers of the infrastructure should be effective. 

Responsibilities

• • Delivering a complete mobile application OR front-end application using React Native/React JS and Typescript.
• • Building reusable components/widgets and front-end libraries for future use.
• • Translating designs and wireframes into high-quality code.
• • Writing tested, idiomatic, and documented code.
• • Optimizing components for maximum performance across multiple web browsers.
• • Mentoring junior developers, peer-to-peer code reviews, and ensuring that high.
• • Code quality bar should be maintained. Skills
• • Excellent proficiency in React Native, JavaScript, CSS, and HTML, including DOM manipulation and the JavaScript object model.
• • Thorough understanding of React Native, React JS, Typescript, and its core principles.
• • Experience with popular React Native andReact.js workflows (such as React-Redux, React-Router, React Hooks, etc.)
• • Experience with Class components and Functional components.
• • Experience with React Testing Library (RTL). Familiarity with Enzyme, Jest Framework and Cypress.
• • Experience with data structure libraries (e.g. Immutable.js)
• Experience with Backend technology like NodeJS, AWS
• • Familiarity with the front-end development tools such as Babel, Webpack, NPM, etc.
• • Experience with code versioning tools Git and its workflows.
• • Ability to solve problems effectively.
• • Ability to learn and explore new things effectively.
• • Familiarity with RESTful APIs.
• • Ability to understand business requirements and translate them into technical requirements.
• • Professional, precise communication skills.
• • Clear understanding of design patterns especially MV*.
• Experience with AWS is a big plus

Designation: Anchor & Producer

Department: Video Content Team

Location: Bangalore (preferred) / Mumbai

Qualification: Any Graduate or Postgraduate

Experience: 3+ years of relevant experience in Anchoring or Vlogging on Youtube channel

Responsibilities:

1. Candidate should be the face for YouTube channel and should have experience as YouTube channel anchor
2. Should be able use own creativity in presenting the given script
3. Should be able to present topics related to sports, science, history in an entertaining way
4. Should be confident on camera
5. Candidate should be known to languages. (English and Hindi) Fluently
6. Candidate who is available for 8 and half hours in a day
7. Candidate should bring in new ideas

Skills:

1. A good understanding of the Youtube platform.
2. Solid content research skills.
3. Video editing skills.
4. Social Media Presence.
5. Digital Awareness.

Salary: 4.80LPA (Negotiable)

IMMEDIATE JOINING PREFERRED!