11+ Service operations Jobs in Mumbai | Service operations Job openings in Mumbai

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

We are hiring for Corporate Ticketing (Male)

Location- Noida/ Mumbai (Nariman Point)

Experience- 3+ Yrs

Rotational Shifts (1pm to 10pm)

Required:

●  Possess in-depth knowledge of GDS systems, specifically Galileo and sabre

●  Demonstrate proficiency in managing both international and domestic ticketing operations

●   Strong understanding of city codes, airport codes, and airline hubs.

●   Excellent communication skill in both written and verbal formats

●   Willingness to work in rotational shifts, including nights and weekends

Job Title: Senior Conference Producer

Industry: Lifesciences, Conferences

Objective: To conduct primary and secondary research, perform SWOT, trend, and competitor analysis, and develop data-driven conference content across Biotech, Medical Devices, and Therapeutics industries.

Employment Type: Full Time (In-office)

Education: Graduate (Life Sciences, Biotechnology, or related field preferred)

Experience: 3+ years of experience in research, content development, or conference production

Working Days: Monday – Friday (Sat & Sun Off)

Shift Timings: 12 PM – 9 PM

Location: Andheri East, Mumbai

Introduction to Company:

Since 2016, the TT LifeSciences has been committed to delivering excellent educational events, conferences, and meetings to tightly targeted audiences in highly regulated industries.

At that time, most of the educational forums provided for specialised industries were general and colourless. They were designed to have broad appeal to companies operating in vastly different sectors. In trying to address the needs of too many people, they actually addressed none.

TT LifeSciences set out to do things differently. We are client-centred and carefully curate a programme designed for our clients’ needs. The result? Educational events that are tailored to the professionals who attend and provide a space for real growth.

We are proud to have grown to a global operation, with headquarters in both the UK and Asia. We serve some of the biggest healthcare names in the world, like Merit Medical, Getinge Group and Occlutech.

We have hosted over 100+ interactive and informative medical device conferences, bringing together professionals in niche markets who share similar concerns and challenges to learn,inspire and innovate.

Company Website: https://www.ttgroupworldwide.com

Benefits:

• Work life balance

• Rewards & Recognitions programs

• Employees completing three yearsreceive loyalty bonuses.

• Professional development and career advancement opportunities are actively encouraged.

• Health coverage includes medical insurance.

• Opportunity to work globally across Berlin, Germany, the USA, and Europe.

• Additional benefits include paid holidays, festive leaves, and team gatherings.

• Comprehensive perks such as Provident Funds and health insurance are provided.

• Conduct primary and secondary research to identify key trends, challenges, and emerging opportunities within the Life Sciences, Biotech, and Healthcare sectors.

• Lead, mentor, and support a team to achieve individual and collective goals.

• Perform SWOT, trend, and competitor analysis to identify market gaps and help shape conference content strategy.

• Develop conference agendas, topics, and speaker line-ups based on verified research insights and produce the events.

• Communicate directly with industry experts, clients, and speakersto validate research findings and gather fresh perspectives.

• Build and maintain relationships with clients, industry leaders, and associations for knowledge exchange and collaboration.

• Prepare detailed research briefs, content outlines, and analytical reports to support marketing and production teams.

• Work closely with the Conference Producer/Manager to conceptualize event themes and ensure strategic alignment with market needs.

• Support the creation ofspeaker invitations, proposal decks, and post-event reports.

• Coordinate with internal departments (marketing,sales, and design) to ensure seamless event execution.

• Maintain a strong understanding of industry news, competitor events, and global market developments.

Candidate Specification:

• Excellent verbal and written communications skills.

• Confident while working

• Strong work ethic

• International exposure

• To-do-attitude

• Willingnessto learn

• Long term approach

Required Skills:

• Graduate in Life Sciences, Biotechnology, or related discipline.

• 3+ years of experience in research, analysis, or conference content roles.

• Excellent verbal and written communication skills; ability to interact confidently with international professionals.

• Strong analytical mindset with proficiency in SWOT, trend, and competitor analysis.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

• Exceptionaltime management, multitasking, and attention to detail.

• Collaborative approach with the ability to work effectively within a global team.

Preferred Skills:

• Experience in conference research, business intelligence, or market analysis.

• Familiarity with Life Sciences, Biotech, or Healthcare sectors.

• Understanding ofstrategic content planning and event research 

workflows.

• Prior experience in client communication and stakeholder management.

We are looking for an experienced AI Technical Architect who can design and lead end-to-end AI/ML solutions, define scalable architecture, and guide development teams in building intelligent applications aligned with business goals.

Key Responsibilities:

• Design AI/ML architecture and technical solutions.
• Lead AI strategy, model deployment, and integration.
• Build scalable AI pipelines and cloud-based solutions.
• Work closely with data scientists, developers, and stakeholders.
• Ensure best practices in MLOps, automation, and performance optimization.
• Evaluate new AI technologies and frameworks.

Position: Business Development Executive

Company: Enpointe.io

Location: Mumbai

Employment Type: Full-time

About Enpointe.io:

Enpointe.io is a technology-driven company delivering cutting-edge web and digital solutions tailored to solve real business challenges. Our team blends creativity, strategy, and innovation to empower clients with impactful results. As part of our growth journey, we are seeking a highly motivated Business Development Executive to drive revenue, forge partnerships, and shape our business growth strategy.

Position Overview:

We are looking for a dynamic Business Development Executive with 1 to 3 years of experience in IT services, SaaS, or digital products. The ideal candidate will be responsible for end-to-end sales — from lead generation and prospecting to closing deals and post-sale account management. You will play a key role in identifying new business opportunities, nurturing client relationships, and representing Enpointe.io’s value in the market.

Key Responsibilities:

• Identify, qualify, and pursue new business leads across target industries and regions.
• Own the end-to-end sales cycle — lead generation, pitching, proposal development, negotiation, and closure.
• Understand client needs and tailor solutions that align with Enpointe’s offerings.
• Build and maintain strong relationships with new and existing clients.
• Collaborate with internal teams (marketing, design, tech) to deliver customized proposals and client communications.
• Achieve revenue targets through strategic sales planning and effective funnel management.
• Conduct regular market research and competitive analysis to identify new trends and growth opportunities.
• Represent the company at networking events, industry meetups, and client meetings.
• Maintain accurate sales reports, pipelines, and forecasts using CRM tools.
• Support marketing campaigns and contribute to the creation of outreach content, case studies, and collateral.

Required Skills and Qualifications:

• 1 to 3 years of experience in business development, sales, or client acquisition in IT services, SaaS, or digital products.
• Proven track record of closing deals and achieving revenue targets.
• Strong understanding of B2B sales processes and client lifecycle.
• Excellent communication, negotiation, and presentation skills.
• Experience using CRM platforms (e.g., Zoho, HubSpot, Salesforce) to track and manage leads.
• Knowledge of digital services, including websites, applications, branding, or marketing campaigns.
• Ability to work independently, take ownership, and drive initiatives forward.
• Comfortable with market research, outbound outreach, and cold communication strategies.

Preferred Qualifications:

• Experience in pitching IT solutions to startups, SMEs, or global clients.
• Familiarity with proposal and RFP/RFQ creation.
• Understanding of sales enablement strategies including email campaigns and LinkedIn outreach.
• Knowledge of digital transformation, design thinking, or CX (Customer Experience) is a plus.
• Awareness of industry tools like LinkedIn Sales Navigator, Apollo, Clutch, or Upwork.

About the company:

Our client is a luxury home décor brand. It's nothing less than a revolution in the home décor industry- where technology enables world-class home interior design. We use technology combined with internationally trained designers to help our customers achieve the style they want to express.

Our services include unique technology-driven processes and analytics, consulting, execution, and supervision – all within schedule and planned budget, so they can relax and enjoy their space transformation with peace of mind.

We encourage our consumers to explore and discover their own self-expression while amazing their senses with new cultures and design techniques, tasteful décor, and ambiance.

What would you be required to do?

•Collaborate with the leadership team to formulate and execute the design strategy for the organization

•Collaborate with external as well internal stakeholders from time to time and ensure DQphilosophy is aligned with the processes followed

•Be responsible for the projects seen as potential and ongoing in terms of quality, timelines, and aesthetics of design as per DQ philosophy

•Take the time to understand client style and need and merge that with DQ design philosophy in a creatively unique way each time for each different project

•Create and present design solutions as per the process

•Ensure that the client enjoys the home renovation process as that is one of the USP’sof DQ

•Create estimates, schedules, and staffing plans to complete projects

•Use software to design, sketch, and provide drawings of proposed projects when needed

•Work with clients to define project requirements and develop design criteria

•Provide support and guidance to clients on the newest trends in home décor and design

What skills are we looking for?

•Excellent taste in home design

•An uncompromising passion for beauty in the process of home renovation and décor

•Excellent communication skills- written and verbal

•Excellent interpersonal, negotiation, and creative thinking skills

•Excellent ability to influence

Who qualifies?

•At least 5+ years experience as an architect or interior designer in a luxury residential space (consultations, renovations, space planning, and new constructions). Entrepreneurship experience will be an added advantage

•MBA/ Diploma or Degree in Interior Designing or Architecture preferably from a foreign University with international experience

•Handled luxury projects of Rs. 10,000 – 12,000 per sq ft

•Space Planning

•Influence and client engagement skills

•Able to create material, furniture boards home models

•Good communicator, able to deal firmly and fairly with contractors, consultants, and vendors

•Developing concepts & sketches by virtue of Expertise in layout, color, lighting, materials selection, custom furniture, and all installations

•MBA / B.Arch / Diploma in Interior Designing preferably from a foreign University with international experience

•Must Know all state of art Software

Or

•The fact that this role and our organization excites you and you think you will be a good fit.

About the job

Position: Copywriters

Location: Marol Naka, Andheri East, Mumbai

Working days: Monday, Tuesday, Thursday= WFO

Wednesday, Friday= WFH

Role & Responsibilities:

• Understanding client's core product or service, the target audience & market, the problem that the product or service intends to solve
• Campaign planning on a month to month basis that go with client’s business objectives
• Coming up with ideas that are forward-thinking and in-line with current media trends & client’s personality & business objectives
• Demonstrate a clear understanding of campaign objectives and devise creative communication strategies to achieve them
• Should possess impeccable writing & visualization skills, should be able to give creative ideas for brands
• should be experienced at content writing (long form content such as blogs, website content etc.) and should have a basic understanding of making reels
• Offer creative ideas and encourage others to share their ideas
• Edit and fact-check pieces of content generated by colleagues and offer feedback when necessary    
• Push clients towards fresh, exciting ideas

Requirements:

• Bachelor's degree or equivalent
• Excellent verbal and written communication skills
• Familiarity with AI-based tools would be a bonus
• Proficiency in Microsoft Office and Google Suite
• Ability to work in a team environment
• Confidence in building a rapport with clients and nurturing good working relationships

ABOUT US:

We’re a boutique digital marketing company & agency in Mumbai offering integrated digital marketing services.

We’ve worked with 300+ startups & established brands since 2015, and the rich experience from the hundreds of social media campaigns, thousands of keywords ranked on the first page of Google, plentiful of motion & static content produced, millions of sessions recorded, crores of media money spent & revenues generated for them – have strengthened us a new age digital marketing agency.

Website: https://www.digichefs.com/

Linkedin: https://www.linkedin.com/company/digichefs/