11+ Service operations Jobs in Mumbai | Service operations Job openings in Mumbai

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

Key Responsibilities

• Manage the CXO’s calendar, appointments, meetings, travel arrangements, and daily schedule efficiently.
• Track, document, and follow up on all tasks and action items assigned to the CXO to ensure timely completion.
• Prepare meeting agendas, take detailed minutes of meetings (MoM), and coordinate action items with internal teams.
• Draft, proofread, and organize professional communications, including emails, presentations, and reports.
• Coordinate with internal departments and external stakeholders on behalf of the CXO.
• Maintain confidentiality of sensitive information and ensure systematic documentation and record-keeping.
• Anticipate the CXO’s requirements, provide timely reminders, and prepare relevant materials ahead of meetings.
• Support day-to-day administrative and operational activities as required.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 1 year of experience as a Personal Assistant or Executive Assistant.
• Experience in healthcare, technology, or startup environments is preferred.
• Strong organizational, time management, and multitasking abilities.
• Excellent verbal and written communication skills.
• High level of professionalism, discretion, and attention to detail.
• Proactive problem-solving mindset with the ability to adapt quickly to changing priorities.
• Comfortable working in a fast-paced, dynamic environment.

• Full Stack Developer with a strong technical foundation in Angular, Java,Spring MVC, JPA. Spring Boot, REST API, Database, and CI/CD pipelines, Playwright
• Design, develop, and maintain full-stack applications using Angular (front-end) and Java Spring Boot (back-end). * At least 3 years of Hand-on Java EE and Core Java experience with strong leadership qualities.
• Experience with Web Service development, REST and Services Oriented Architecture.
• Expertise in Object Oriented Design, Design patterns, Architecture and Application Integration.
• Working knowledge of Databases including Design, SQL proficiency.
• Strong experience with frameworks used for development and automated testing like SpringBoot, Junit, BDD etc.
• Experience with Unix/Linux Operating System and Basic Linux Commands.
• Strong development skills with ability to understand technical design and translate the same into workable solution.
• Basic knowledge of Python/Python scripting
• Build, deploy, and monitor applications using CI/CD pipelines.
• Experience with agile development methodology.
• Good to Have Elastic Index Database, MongoDB - No SQL Database Docker Deployments, Cloud Deployments 

ROLES AND RESPONSIBILITIES:

You will be responsible for architecting, implementing, and optimizing Dremio-based data Lakehouse environments integrated with cloud storage, BI, and data engineering ecosystems. The role requires a strong balance of architecture design, data modeling, query optimization, and governance enablement in large-scale analytical environments.

• Design and implement Dremio lakehouse architecture on cloud (AWS/Azure/Snowflake/Databricks ecosystem).
• Define data ingestion, curation, and semantic modeling strategies to support analytics and AI workloads.
• Optimize Dremio reflections, caching, and query performance for diverse data consumption patterns.
• Collaborate with data engineering teams to integrate data sources via APIs, JDBC, Delta/Parquet, and object storage layers (S3/ADLS).
• Establish best practices for data security, lineage, and access control aligned with enterprise governance policies.
• Support self-service analytics by enabling governed data products and semantic layers.
• Develop reusable design patterns, documentation, and standards for Dremio deployment, monitoring, and scaling.
• Work closely with BI and data science teams to ensure fast, reliable, and well-modeled access to enterprise data.

IDEAL CANDIDATE:

• Bachelor’s or Master’s in Computer Science, Information Systems, or related field.
• 5+ years in data architecture and engineering, with 3+ years in Dremio or modern lakehouse platforms.
• Strong expertise in SQL optimization, data modeling, and performance tuning within Dremio or similar query engines (Presto, Trino, Athena).
• Hands-on experience with cloud storage (S3, ADLS, GCS), Parquet/Delta/Iceberg formats, and distributed query planning.
• Knowledge of data integration tools and pipelines (Airflow, DBT, Kafka, Spark, etc.).
• Familiarity with enterprise data governance, metadata management, and role-based access control (RBAC).
• Excellent problem-solving, documentation, and stakeholder communication skills.

PREFERRED:

• Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) and data catalogs (Collibra, Alation, Purview).
• Exposure to Snowflake, Databricks, or BigQuery environments.
• Experience in high-tech, manufacturing, or enterprise data modernization programs.

We’re Hiring: Area Sales Executive/Manager 🚀

📍 Locations:

• Mumbai – Cover entire Maharashtra, report to NSM

• Lucknow – Cover entire UP, report to RSM

🗓️ 6 Days Working | 💼 1.5+ yrs experience

Role Highlights ✨

• 📈 Drive sales for microscopes & medical devices

• 🏥 Target labs, hospitals, colleges, FSL & industrial sectors

• 🤝 Meet doctors & institutions (govt. + private)

• 🎥 Give demos, training & technical support

• 🎯 Achieve monthly/quarterly/yearly sales targets

• 📊 Implement strategies from RSM/NSM

• 📝 Daily reporting + customer feedback

• 💰 Manage area sales & collections

• 🔍 Analyze market potential & maintain customer relations

• 🛠️ Learn product features & troubleshoot

• 📅 Submit weekly reports & complete assigned tasks

What You Need 🎓

• Bachelor’s/Master’s degree

• 1.5–3 yrs in sales (medical devices/scientific instruments preferred)

• 💡 Strong sales acumen & communication skills

• 🤝 Good interpersonal, organizational & problem-solving skills

• ⚡ High energy & adaptability

📩 Interested? Share your resume

• Working with Managers to determine hiring needs for the business function team
• Sourcing potential candidates through online channels (e.g. social platforms and professional networks)
• Partnering with Recruiting firms
• Developing a strong relationship with various agencies and work with them to get the right candidates
• Developing strong stakeholder relationships (Hiring Managers) and maintaining effective communication channels
• Designing job descriptions and interview questions that reflect each position’s requirements
• Facilitating the initial conversation with all candidates
• Being the key contact for internal applicants
• Managing internal posting and employee referral programs
• Screening and recommending candidates to hiring managers, handling reference checks, HR round
• Collaborating with stakeholders to improve and streamline the talent acquisitions processes and workflows as we scale the business function teams
• Working closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment

Desired Candidate Profile

• Graduate or Post-Graduate with 2-4 years of relevant experience in recruiting
• Hands-on experience with recruiting across level with a good understanding of various interview techniques and evaluation methods
• Strong organization, interpersonal and communication skills required
• Ability to deal appropriately with highly confidential information
• Ability to prioritize and juggle multiple tasks simultaneously
• Comprehensive knowledge of, and experience with, Microsoft Word/Excel/PowerPoint
• Hands-on experience with Avature or similar ATS is preferred