11+ Service operations Jobs in Mumbai | Service operations Job openings in Mumbai

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

Position Overview: We are seeking a detail-oriented and experienced Senior Accountant to join finance team in abroad countries. The ideal candidate will have a strong background in accounting principles and practices, excellent analytical skills, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

• Prepare and analyze financial statements, ensuring compliance with GAAP and internal policies.
• Oversee month-end and year-end closing processes, including journal entries and account reconciliations.
• Manage accounts payable and receivable functions, ensuring timely and accurate processing.
• Conduct variance analysis and prepare reports for management to support decision-making.
• Assist with budgeting and forecasting activities.
• Ensure the accuracy of financial data and identify areas for improvement in processes and controls.
• Coordinate and assist with internal and external audits.
• Mentor and train junior accounting staff.
• Stay updated on accounting regulations and best practices.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field; CPA or CMA preferred.
• Minimum of [X] years of accounting experience, preferably in a corporate environment.
• Strong understanding of accounting software (e.g., QuickBooks, SAP, Oracle).
• Proficiency in Microsoft Excel and other financial reporting tools.
• Excellent attention to detail and problem-solving skills.
• Strong communication and interpersonal skills.

Hi,

Please refer to the below Job description and revert with you updated resume –

About Client: Digital accelerator to Startups, SMEs, MSMEs, and large enterprises with a significant contribution across 22+ industries including BFSI, Healthcare, Ecommerce & Retail, Education & eLearning, Insurance, Tech Startups, Government & Semi-Government, and more. Backed with an impressive experience of 25+ years and a fast-growing family of 4000+ engineering professionals our capabilities span across IT Consulting, Strategy Planning & Execution, Business Process Re-engineering, IT Modernization, and Business Analysis Consulting, our solutions are devised meticulously to address the needs of specific industries.

We are a CMMI Level 5 organization global IT Solution provider and Outsourcing company headquartered in Mumbai and footprints with 10 delivery centres in India and 15 global offices. Our success portfolio boasts of 7500+ projects accomplished across 1500+ clients in 50+ countries with client retention rate as high as 85%

Location: Navi Mumbai, CBD Belapur

Domain: Banking (Payment Gateway Project)

NOTE: 1st and 3rd Saturdays working as per banking norms

Education: B.E. or Graduation in Computer Science or related field

job Summary:

We are seeking a talented and motivated React.js Developer to join our development team. The ideal candidate will be responsible for designing and developing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will ensure that these components and the overall application are robust and easy to maintain.

You will coordinate with the rest of the team working on different layers of the infrastructure, including back-end services and APIs. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is essential.

Key Responsibilities:

Develop new user-facing features using React.js.

Build reusable components and front-end libraries for future use.

Optimize components for maximum performance across a vast array of web-capable devices and browsers.

Translate designs and wireframes into high-quality code.

Write clean, scalable, and maintainable JavaScript code.

Ensure the technical feasibility of UI/UX designs.

Collaborate with back-end developers and web designers to improve usability.

Debugging, troubleshooting, and enhancing application performance.

Stay updated with emerging trends and technologies in front-end development.

Skills and Qualifications:

Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

Thorough understanding of React.js and its core principles.

Experience with popular React.js workflows (such as Flux or Redux).

Familiarity with RESTful APIs and integrating them into front-end code.

Knowledge of modern authorization mechanisms, such as JSON Web Token (JWT).

Familiarity with modern front-end build pipelines and tools (e.g., Babel, Webpack, NPM, etc.).

Experience with code versioning tools such as Git.

Familiarity with browser developer tools and debugging.

Understanding of cross-browser compatibility issues and ways to work around them.

Familiarity with unit testing and testing frameworks (e.g., Jest, Enzyme, Cypress).

Ability to understand business requirements and translate them into technical requirements.

Preferred Qualifications:

Bachelor's degree in Computer Science, Software Engineering, or a related field.

Experience with TypeScript and GraphQL.

Experience with other JavaScript frameworks like Next.js or Gatsby.js.

Familiarity with CI/CD pipelines and containerized applications (e.g., Docker).

Good understanding of SEO principles and ensuring that application adheres to them.

Soft Skills:

Strong problem-solving skills and attention to detail.

Excellent communication and teamwork abilities.

Ability to work in a fast-paced environment and meet deadlines.

Open to learning new technologies and frameworks.

Our client is the world’s largest media investment company and are a part of WPP. In fact, they are responsible for one in every three ads you see globally. We are currently looking for a Senior Software Engineer to join us. In this role, you will be responsible for coding/implementing of custom marketing applications that Tech COE builds for its customer and managing a small team of developers.

What your day job looks like:

• Serve as a Subject Matter Expert on data usage – extraction, manipulation, and inputs for analytics
• Develop data extraction and manipulation code based on business rules
• Develop automated and manual test cases for the code written
• Design and construct data store and procedures for their maintenance
• Perform data extract, transform, and load activities from several data sources.
• Develop and maintain strong relationships with stakeholders
• Write high quality code as per prescribed standards.
• Participate in internal projects as required

 
Minimum qualifications:

• B. Tech./MCA or equivalent preferred
• Excellent 3 years Hand on experience on Big data, ETL Development, Data Processing.

    What you’ll bring:

• Strong experience in working with Snowflake, SQL, PHP/Python.
• Strong Experience in writing complex SQLs
• Good Communication skills
• Good experience of working with any BI tool like Tableau, Power BI.
• Sqoop, Spark, EMR, Hadoop/Hive are good to have.

Hello,

Greetings for the day !!!

We are hiring "Technical Support L2 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Technical Support L2 - AD & Exchange

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

• Linux OS administrator
• Experience with WHM / Cpanel 
• Experience working on MS Azure.
• Experience with handling domain names and registrars 
• Experience with backups 
• Knowledge of cloud and dedicated computing
• Experience in setting up OS, Web server (Apache), App server (Tomcat) and its management
• Knowledge of Data security and have implemented OS security measures, deployment of security patches/ upgrades
• Knowledge of networking and cloud technologies
• Deployment of software releases, release management

• Working with Managers to determine hiring needs for the business function team
• Sourcing potential candidates through online channels (e.g. social platforms and professional networks)
• Partnering with Recruiting firms
• Developing a strong relationship with various agencies and work with them to get the right candidates
• Developing strong stakeholder relationships (Hiring Managers) and maintaining effective communication channels
• Designing job descriptions and interview questions that reflect each position’s requirements
• Facilitating the initial conversation with all candidates
• Being the key contact for internal applicants
• Managing internal posting and employee referral programs
• Screening and recommending candidates to hiring managers, handling reference checks, HR round
• Collaborating with stakeholders to improve and streamline the talent acquisitions processes and workflows as we scale the business function teams
• Working closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment

Desired Candidate Profile

• Graduate or Post-Graduate with 2-4 years of relevant experience in recruiting
• Hands-on experience with recruiting across level with a good understanding of various interview techniques and evaluation methods
• Strong organization, interpersonal and communication skills required
• Ability to deal appropriately with highly confidential information
• Ability to prioritize and juggle multiple tasks simultaneously
• Comprehensive knowledge of, and experience with, Microsoft Word/Excel/PowerPoint
• Hands-on experience with Avature or similar ATS is preferred    

Role: Full Stack Java Developer

 Requirements:

• Tech\ B.E. (Bachelor’s degree in Computer Science\ Computer Engineering)
• At least 5 years of Java Development experience with knowledge of Java EE technologies and Spring framework. (Core, SpringBoot, JDBC, JMS, MVC etc.)
• Strong experience in building Restful services, Micro services and Web application (HTML, CSS and JavaScript) development
• Strong experience with one or more web technologies like JQuery, Angular, FreeMarker, React etc.
• Strong experience in building front-end of applications through appealing visual design
• Experience with Tomcat and WebLogic servers
• Experience with Eclipse/STS, Mule ESB, SOAP UI, Swagger, Postman etc.
• Experience in Database development skills in Oracle using SQL, PL/SQL etc.
• Experience in modern DevOps processes, CI/CD setup and Test Automation
• Understanding of Agile/Scaled Agile.

Desired Skills (Preferred):

• Financial Services industry experience desired, but not necessary
• Experience in OpenShift and cloud technologies (preferably AWS, Docker and Kubernetes).
• Experience in refactoring and migrating applications to cloud
• Experience in build automation tools like GIT, Ant, Maven, Gradle, Jenkins, Artifactory, Serena, Nolio etc.
• Experience in test automation tools like Selenium, SOAP-UI, Postman, JMeter, etc.
• Exposure to HP ALM and JIRA, GitLab

Headquartered in Silicon Valley, Gupshup is a global leader in cloud messaging, enabling businesses to build engaging conversational experiences, seamlessly across 30+ messaging channels, using a globally available cloud API.

Gupshup handles over 4.5 billion messages per month and has processed over 225 billion messages, enabling over 36,000 businesses to engage nearly a billion users across channels including SMS, WhatsApp, Facebook Messenger, Twitter, WeChat, Viber, Slack, Android RCS, Mobile App and Mobile Web.

Gupshup offers a comprehensive product portfolio that includes an easy to use omni-channel messaging API, advanced bot building platform and mobile marketing tools. Gupshup has also forged strategic partnerships with Facebook, WhatsApp, Google and Cisco to offer innovative mobile messaging solutions with broad reach.

We have an opportunity for Software Engineer-UI

Job Responsibilities: