11+ Service operations Jobs in Mumbai | Service operations Job openings in Mumbai
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AFS Operations
· 70% office and 30% site work.
· End-to-end call coordination and follow-ups.
· We will get candidates from construction or manufacturing industry.
Designation : Executive – Aftersales (AFS) – Operations
Department : Aftersales Service (AFS) – Operations
Reporting to : Assistant / Senior Manager – Operations
Department Head : Senior Manager – Operations
�� Role Summary
The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service
jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely
deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and
adherence to safety and quality standards. This position plays a critical role in on-time job completion and
billing readiness.
�� Education & Skills
• Diploma / Graduate in Mechanical / Electrical Engineering
• 1–3 years of experience in service operations or site coordination
• Basic understanding of service workflows, job cards, and safety norms
• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage
• Strong coordination skills, problem-solving ability, and discipline
�� Key Responsibilities
�� Job Planning & Execution
1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial
2. Plan service execution schedules in coordination with clients
3. Deploy technicians as per job requirements and skill set
4. Ensure technicians report on time to site and start work as scheduled
5. Monitor daily job progress and site status
���� Technician & Site Coordination
1. Allocate manpower, tools, and consumables as required
2. Coordinate with stores for spares or material dispatch
3. Ensure technicians follow safety procedures and site protocols
4. Handle site-level issues and escalate when required
Job Description - JD & KPIs
5. Approve technician attendance and service completion details
�� Documentation & Billing Support
1. Ensure accurate job card entries (service details, dates, signatures)
2. Collect signed job cards, acknowledgments, and completion certificates
3. Verify GRNs, delivery challans, and service reports
4. Share complete and verified documents with AFS Commercial for billing
5. Ensure zero discrepancies in job documentation
��️ CRM Updates & Reporting
1. Update job execution status daily in CRM
2. Close jobs in CRM post completion with all supporting documents
3. Maintain execution tracker (job-wise, technician-wise)
4. Report delays, site issues, or client concerns to seniors immediately
5. Support audits by providing execution records when required
�� Stakeholder Coordination
1. Coordinate with AFS Commercial for job scope clarification
2. Liaise with finance for billing-related clarifications
3. Coordinate with safety team for audits or site compliance
4. Support client communication regarding service schedules and closures
5. Assist seniors in resolving escalated operational issues
�� Key Performance Indicators (KPIs)
• On-time job execution as per committed schedule
• Zero rework due to operational or documentation errors
• Timely submission of billing-ready documents
• CRM job closure accuracy and timeliness
• Client satisfaction and minimal escalations
�� Career Progression Pathway
Job Description - JD & KPIs
Page 3 of 3
Level Title Key Criteria for Progression
Entry Executive – AFS Operations Timely execution, accurate documentation, discipline
Level 1 Senior Executive – Operations Handling multiple sites, technician planning
Level 2 Assistant Manager – Operations Independent site ownership, client handling
Level 3 Manager – Operations Team management, regional operations control
�� Growth Factors
Area Indicator
Execution Discipline Jobs completed within planned timelines
Documentation Accuracy Zero missing or incorrect job records
Coordination Smooth inter-departmental communication
Escalation Readiness Issues escalated within 24 hours
Learning Curve Independent handling of jobs within 2–3 months
�� Evaluations
Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on
performance against KPIs, documentation quality, and operational discipline.
We are looking for an energetic and proactive Account Manager Intern to serve as a key liaison between Moshi Moshi and our client ArcelorMittal Construction India Pvt. Ltd. The intern will be responsible for understanding and communicating the client’s needs, expectations and feedback.
to ensure seamless execution of projects and campaigns.
Key Responsibilities:
● Act as the primary point of contact between Moshi Moshi and ArcelorMittal Construction
India Pvt. Ltd.
● Understand the client’s communication requirements, marketing needs, and business
objectives.
● Coordinate and relay client feedback to the internal teams, ensuring smooth execution of
projects.
● Assist in managing timelines, deliverables, and approvals for ongoing projects.
● Participate in client meetings, prepare reports, and maintain clear documentation of
communications.
● Support in brainstorming and developing strategic ideas that align with the client’s goals.
● Ensure client satisfaction by addressing queries, resolving issues, and maintaining strong
professional relationships.
● Closely working with internal teams - Design, Marketing, Development & PR to ensure that
client requirements are understood and executed effectively.
Job Title: Field Sales Engineer (Civil/Construction)
Locations:
- Kolkata (Bhagwati Region)
- Mumbai / Navi Mumbai
- Bangalore
Experience: 1 – 2 Years Job Type: Full-time
Job Overview
We are looking for a dynamic and results-driven Field Sales Engineer to join our team. The ideal candidate should have a background in Civil Engineering (Diploma or Degree) combined with a passion for sales. You will be responsible for visiting construction sites, meeting with contractors and builders, generating new business, and closing deals.
Key Responsibilities
- Lead Generation: actively scout for new construction projects and potential clients (Builders, Contractors, Architects, and Civil Engineers) in the assigned territory.
- Field Visits & Cold Calling: Conduct daily field visits and cold calls to establish contact with decision-makers at construction sites.
- Technical Sales: Explain the technical specifications and benefits of our products/services to potential clients using your civil engineering knowledge.
- Proposal Management: Prepare and share accurate commercial quotations and technical proposals with clients.
- Closing Deals: Follow up on submitted quotations, negotiate pricing and terms, and successfully close sales to achieve monthly revenue targets.
- Relationship Building: Maintain strong, long-term relationships with existing clients to ensure repeat business.
- Reporting: Maintain daily reports of site visits, calls made, and effective sales pipeline status.
Requirements & Qualifications
- Education: Diploma in Civil Engineering or B.E./B.Tech in Civil Engineering (Strictly Required).
- Experience: 1 to 2 years of experience in Field Sales, Business Development, or Marketing within the Construction/Building Materials industry.
- Technical Knowledge: Strong understanding of construction processes, materials, and site terminology.
- Travel: Must be willing to travel extensively within the city/region for site visits.
- Skills:
- Excellent negotiation and convincing skills.
- Proficiency in local language (depending on location) and English.
- Basic computer skills (Excel/Email) for quotation sharing.
What We Offer
- Competitive Salary + Attractive Sales Incentives.
- Travel Allowances.
- Opportunity for career growth in the construction sales sector.
Role: Content Writer - Influencer Script
Exp: 1-3 Years
Salary: up to 6 LPA
City: Mumbai
Job Description:
- Develop compelling scripts tailored to the content concept and vision for influencers to use in video productions.
- Infuse creativity and originality into scriptwriting to captivate the audience and align with the influencer's brand and style.
- Focus solely on scriptwriting for influencers; experience in advertising copywriting is not applicable for this role.
- Collaborate closely with influencers, content creators, and other team members to ensure scripts meet the desired objectives and resonate with the target audience.
- Stay updated on current trends and preferences in influencer marketing and social media content to continuously enhance script quality and relevance.
- Adapt writing style and tone to suit various platforms and audience demographics while maintaining consistency with the influencer's brand identity.
- Incorporate feedback and iterate on scripts as necessary to optimize engagement and effectiveness.
Rejolut Technology Solutions Pvt Limited
Accounts & Finance
Experience : 3 Years TO 7 Years
Location : Navi Mumbai (Juinagar)
Maintain general ledger and ensure accurate posting of transactions
Prepare and process invoices, payments, and payroll
Manage accounts receivable and accounts payable
Reconcile bank statements and company accounts regularly
Assist in preparing monthly, quarterly, and annual financial statements
Handle GST, TDS, and other statutory filings (as applicable)
Coordinate with auditors for annual audits
Monitor budgets and assist in financial planning and analysis
Support project costing and IT-specific accounting (e.g., SaaS revenue recognition, R&D cost tracking)
Ensure compliance with accounting principles and internal controls
To derive long term and relevant insights through data driven Marketing resulting in better decision making. The role is expected to be significantly future focused and forward digital thinking of the organization.
Qualification & Experience :
- At least 7+ years of experience working in in developing and implementing digital marketing strategies
- Strong Experience in building effective Demand Creation initiatives
- Social Media Influencer Marketing - To strengthen our digital presence
- Content Marketing & SEO Data based marketing; Data acquisition and deploying data based marketing campaigns
- Knowledge of DTC / E-Comm Platforms.
Key Deliverables of the role :
1. Identify trends, patterns and concerns emerging from data (internal/ external) and convert them into insights/ hypothesis. Test these hypotheses and present with recommendations for positive business impact.
2.Build Digital Influence: Publish and collaborate with brands to move Digital Quotient across Org globally. (India, SEA, Bangladesh, MENA)
3. Create Digital transformation agenda for India & International - Bangladesh, MBL & MENA
4. Marketing measurement - deep diving and understanding the conversion funnel on DTC
& Ecom to help brands grow & convert better.
5. Digital Infrastructure: Help set up, manage, expand & measure content platform & strategies. Build infrastructure to support Digital Marketing
6. Digital Enablement: Help in creating and driving digital learning quotient in the org. Share knowledge and new trends in digital world, Enable usage of best practices and digital playbooks across Org.
7. Research competition, investigate benchmarks and provide suggestions for improvement
PHP
Laravel
CodeIgniter Investigate production issues pertaining to customer features to determine root cause and implement solutions,
Investigate existing queries and write new queries with performance optimization in mind, design and build efficient, scalable systems that are used by millions of people,
Build well-designed software in a way that is generic, reusable, and easily extensible, as well as solves the business needs and requirements,
Collaborate with product managers, designers, and software engineers to ensure design vision is maintained, the final markup is standards-compliant, and UI deliverables are completed on time,
Work with the real-time feedback from our users (external and internal) to make the
products better,
Discover, design, develop, deploy, debug. Repeat!
Requirements:
4-7 years of experience,
Proficiency in web scripting programming with PHP,
Experience with MySQL Databases,
Top-notch programming skills in JavaScript and a strong understanding of web
fundamentals,
Design, build and maintain high performance, scalable and secure code,
Experience with cloud services like AWS is plus,
Experience with MVC architecture is a plus,
Knowledge/experience in building an API,
Solid understanding of the foundations of security and best practices,
Good grasp of data structures and algorithms,
Excellent problem-solving skills,
Take ownership of the backend services, ensure the best possible performance, quality and
responsiveness, as well as maintaining code quality, organization and testing/deployment,
Passionate about technology and willing to develop expertise in an emerging field,
Strong organizational and communication skills, team player.
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Roles & Responsibilities:
- Candidate must be a .Net, Angular resource with experience in integerating and working in a Microsoft full stack environment
- Candidate shall be primarly responsible for the development of Angular UI, ReactJs and C# Web API Based Microservice.
- Candidate must have strong hands on expertise in C#, databases, database interface layers
- The candidate must have strong communication skills, should be able to work across both Business Users and IT teams across regions and as needed lead IT team deliverables
- Working understanding of Agile development methodologies & understanding of DevOps Integration
- Work in an Agile Squad as a .Net + Angular developer
- Actively contribute and participate in sprint grooming and planning discussions, daily stand-ups, and Agile ceremonies
2. Calling and fixing meets with their heads/executives
3. Understanding user needs and creating deal structures
4. Pitching and selling proposals, closing deals
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
NodeJS (Node.js)Javascript
MongoDB
Express
PostgreSQLYour primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities
- Integration of user-facing elements developed by front-end developers with server side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
Skills And Qualifications
- Strong proficiency with JavaScript & OOPS
- Knowledge of Node.js and frameworks available for it
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of server-side CSS preprocessors
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Knowledge of AWS will be preferable
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