11+ Service operations Jobs in Mumbai | Service operations Job openings in Mumbai
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AFS Operations
· 70% office and 30% site work.
· End-to-end call coordination and follow-ups.
· We will get candidates from construction or manufacturing industry.
Designation : Executive – Aftersales (AFS) – Operations
Department : Aftersales Service (AFS) – Operations
Reporting to : Assistant / Senior Manager – Operations
Department Head : Senior Manager – Operations
�� Role Summary
The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service
jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely
deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and
adherence to safety and quality standards. This position plays a critical role in on-time job completion and
billing readiness.
�� Education & Skills
• Diploma / Graduate in Mechanical / Electrical Engineering
• 1–3 years of experience in service operations or site coordination
• Basic understanding of service workflows, job cards, and safety norms
• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage
• Strong coordination skills, problem-solving ability, and discipline
�� Key Responsibilities
�� Job Planning & Execution
1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial
2. Plan service execution schedules in coordination with clients
3. Deploy technicians as per job requirements and skill set
4. Ensure technicians report on time to site and start work as scheduled
5. Monitor daily job progress and site status
���� Technician & Site Coordination
1. Allocate manpower, tools, and consumables as required
2. Coordinate with stores for spares or material dispatch
3. Ensure technicians follow safety procedures and site protocols
4. Handle site-level issues and escalate when required
Job Description - JD & KPIs
5. Approve technician attendance and service completion details
�� Documentation & Billing Support
1. Ensure accurate job card entries (service details, dates, signatures)
2. Collect signed job cards, acknowledgments, and completion certificates
3. Verify GRNs, delivery challans, and service reports
4. Share complete and verified documents with AFS Commercial for billing
5. Ensure zero discrepancies in job documentation
��️ CRM Updates & Reporting
1. Update job execution status daily in CRM
2. Close jobs in CRM post completion with all supporting documents
3. Maintain execution tracker (job-wise, technician-wise)
4. Report delays, site issues, or client concerns to seniors immediately
5. Support audits by providing execution records when required
�� Stakeholder Coordination
1. Coordinate with AFS Commercial for job scope clarification
2. Liaise with finance for billing-related clarifications
3. Coordinate with safety team for audits or site compliance
4. Support client communication regarding service schedules and closures
5. Assist seniors in resolving escalated operational issues
�� Key Performance Indicators (KPIs)
• On-time job execution as per committed schedule
• Zero rework due to operational or documentation errors
• Timely submission of billing-ready documents
• CRM job closure accuracy and timeliness
• Client satisfaction and minimal escalations
�� Career Progression Pathway
Job Description - JD & KPIs
Page 3 of 3
Level Title Key Criteria for Progression
Entry Executive – AFS Operations Timely execution, accurate documentation, discipline
Level 1 Senior Executive – Operations Handling multiple sites, technician planning
Level 2 Assistant Manager – Operations Independent site ownership, client handling
Level 3 Manager – Operations Team management, regional operations control
�� Growth Factors
Area Indicator
Execution Discipline Jobs completed within planned timelines
Documentation Accuracy Zero missing or incorrect job records
Coordination Smooth inter-departmental communication
Escalation Readiness Issues escalated within 24 hours
Learning Curve Independent handling of jobs within 2–3 months
�� Evaluations
Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on
performance against KPIs, documentation quality, and operational discipline.
Experience-3-5yrs
BE/Mech
Location-Vasai
Head quarter- Jogeshwari
Key Responsibilities
- Design and develop facade concepts, details, and technical drawings.
- Collaborate with architects, engineers, and contractors to ensure design integration.
- Prepare 2D/3D models, renderings, and specifications for facade systems.
- Research and recommend materials, finishes, and sustainable technologies.
- Review shop drawings, prototypes, and mock-ups for compliance with design intent.
- Provide technical support during tendering, procurement, and construction phases.
Skills & Competencies
- Proficiency in AutoCAD, Revit.
- Strong knowledge of facade materials (glass, aluminum, stone, composites).
- Understanding of building physics and envelope performance.
LeadershipLooking an experienced and organized Project Manager to oversee end-to-end project execution, ensure timely delivery, and coordinate between teams, clients, and stakeholders. The role requires strong leadership, planning, and communication skills to successfully manage projects and achieve business objectives.
Key Responsibilities:
- Plan, execute, and deliver projects within scope, budget, and timelines.
- Define project objectives, deliverables, and resource requirements.
- Coordinate with cross-functional teams (sales, operations, documentation, counseling, etc.).
- Track project progress, prepare reports, and communicate updates to management and stakeholders.
- Identify project risks, issues, and bottlenecks; implement corrective actions.
- Ensure client requirements are clearly understood and met with quality standards.
- Manage project documentation, compliance, and reporting.
- Lead, mentor, and motivate team members to achieve performance goals.
- Optimize workflows and improve efficiency in project execution.
Requirements:
- Proven work experience as a Project Manager.
- Strong knowledge of project management tools, methodologies, and reporting.
- Excellent leadership, problem-solving, and organizational skills.
- Strong communication and stakeholder management abilities.
- Ability to handle multiple projects simultaneously and meet deadlines.
- Proficiency in MS Office, project management tools (e.g., Trello, Asana, MS Project, Jira).
We are looking for an experienced and strategic Chief Financial Officer (CFO) to oversee the company’s financial operations, planning, and risk management. The CFO will play a key leadership role in driving financial performance, supporting business growth, and ensuring financial stability.
Key Responsibilities:
- Lead and manage all financial functions including accounting, budgeting, forecasting, and financial reporting
- Develop and execute financial strategies aligned with business goals
- Monitor cash flow, profitability, and financial performance
- Prepare and present financial reports to the CEO, Board of Directors, and stakeholders
- Ensure compliance with financial regulations, tax laws, and company policies
- Manage financial risk, audits, and internal controls
- Support strategic initiatives such as investments, mergers, and acquisitions
- Oversee relationships with banks, auditors, and financial institutions
Java
Spring BootWe are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.
Key Responsibilities
- Provide L2/L3 support for Java/Spring Boot-based applications in production.
- Monitor logs and system health using Splunk and other observability tools.
- Troubleshoot performance, latency, and availability issues.
- Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
- Support incident and change management processes.
- Create and maintain runbooks and support documentation.
Must-Have Skills
- Strong knowledge of Java, Spring Boot, and REST APIs.
- Proficient in using Splunk for log analysis and monitoring.
- Good understanding of relational databases (SQL) and Linux commands.
- Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
- Analytical thinking and excellent problem-solving skills.
About us
We believe in a world full of digital products; UX is the differentiator. Our mission is to help businesses leverage the power of design to succeed and deliver a great user experience. Our name is a result of our service philosophy - create meaningful digital Products for the users by following a user-centric Process while servicing our clients with a Professional team and mindset. ProCreator is an award-winning design agency comprised of multi-disciplinary design experts delivering user experience, interface design, branding & product development solutions across digital touch-points. We are creators on a mission to make the digital world a beautiful place to see, use, feel and experience. By translating our ideas into engaging, innovative, and user-centered experiences, we empower our clients to leverage the power of design to deliver compelling user experiences to their customers exceeding their experience & expectations.
Job Description
- Planning concepts by studying relevant information and materials.
- Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
- Preparing finished art by operating necessary equipment and software.
- Contributing to team efforts by accomplishing tasks as needed.
- Communicating with clients about layout and design.
- Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Illustrator, Photoshop.
- Reviewing final layouts and suggesting improvements when necessary.
Requirements
- Have a Bachelor's Degree or equivalent.
- Have less/no experience at all? Don’t worry. A kick-ass portfolio will work as well.
- Ability to conceptualize, ideate, sketch and digitize the artwork.
- Should be sensitive to visual design details like colours, character design, composition and fine attention to details.
- Possession of creative flair, versatility, conceptual/visual ability and originality.
- Critical thinking and creative idea generation skills.
- Ability to interact, communicate and present ideas.
- Experience using Photoshop, Illustrator and other relevant design tools is a must.
- Someone who is keen and eager to learn by practice put forth ideas and loves the design as much as we do.
- 3D knowledge is not mandatory but can earn you brownie points.
JD:
Location Pan India
Experience: 8 to 15Yrs
Must have skills
- "Senior" is defined as 8+ years of IT experience, and a minimum of 5+ years in Digital experience
- Minimum 3 years of hands-on experience with Informatica Cloud Data Quality (CDQ) toolset,
- Strong SQL Skills.
Nice have skills
- Knowledge of Informatica AXON Data Governance
- Familiarity of Enterprise Data Catalog
- Familiarity Cloud Data Governance and Catalog (CDGC).
Prospect for potential new clients and turn this into increased business.
Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network.
Identify potential clients, and the decision makers within the client organization.
Research and build relationships with new clients.
Set up meetings between client decision makers and company’s practice leaders/Principles.
Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
Participate in pricing the solution/service.
Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate
Skills required:
Excellent verbal and written communication skills.
Energy, passion and a real drive to get ahead
Capable, quick, determined
Immaculate attention to detail
Team player
Startup mentality, high willingness to learn, and hardworking.
At Nextyn, we're seeking talented individuals to join our Market Research department. As a vital bridge between researchers, clients, and industry experts, you'll play a crucial role in delivering comprehensive research solutions that drive informed decision-making.
Join our innovative and collaborative team, where your contributions will be recognized, and professional growth is encouraged. If you're passionate about connecting people, driving insightful research, and facilitating informed decision-making, apply today to be part of Nextyn's Market Research department!
The ideal candidate will conduct quantitative and qualitative analysis across various projects to optimize company growth and business. You will summarize findings in a succinct manner for the client's usage.
Candidates from Mumbai who can join immediately are preferred.
Responsibilities
- Performing quantitative and qualitative research based on the project requirements (Use/Implement other market research databases, tools, and methodologies for executing the project as per the contract)
- Compiling data and preparing reports related to the current market and sharing a depth understanding of market trends, customer demographics, market sizing, and other factors influencing the product and service
- Analyzing and interpreting project data to identify patterns and offer solutions/consultation to the clients
- Supporting other consultants/analysts in the organization to deliver optimum results for a project
- Liaising with the client to keep them updated regarding project status, deliverables, and other related information
- Market research for competitors, customers, suppliers, industries, market trends, and technologies
- Prepare competitor and customer profiles and reports including operational, financial, and corporate data
- Prepare Competitive Benchmarking reports (technical and financial)
- Prepare analysis of targeted industries
Qualifications
- Master's/Bachelor's degree in Business or Economics or a related discipline
- 2 - 3 years of experience working with data in a related field
- Excellent communication skills
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Position – Product Designer
Location – Mumbai/Bangalore
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
- upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India
- upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
- We were also https://www.ft.com/content/9150579a-f24c-11e6-95ee-f14e55513608">covered by the Financial Times along with other disruptors in Ed-Tech
- upGrad is the https://yourstory.com/2017/01/startup-india-learning-program-offers-free-online-entrepreneurship-course/">official education partner for Government of India - Startup India program
- Our program with IIIT B has been ranked https://www.analyticsindiamag.com/top-10-courses-and-training-programs-on-artificial-intelligence-in-india-ranking-2018/">#1 program in the country in the domain of Artificial Intelligence and Machine Learning
Roles & Responsibilities
* Reviewing and improving our current platforms
* Define visual elements, product elements, and overall design
* Individually contribute to projects along with the product manager, developers and stakeholders
* Interacting with the team for ideation and work critique
* Evaluate and set best UI practices and standards
* Creating functional as well as beautiful solutions to the most hideous of problems across all devices
* Intriguing us with new ideas, thoughts, or observations
- Intriguing us with new ideas, thoughts, or observations
Skills Required
* Full time-based in Mumbai/Bangalore, we like to work collaboratively
* 2 - 5 years of relevant design experience
* User obsessed with strong Visual skills
* Hold other creative inclinations; we believe hobbies are an integral part of Designer’s growth
Freedom to execute with an opportunity to build a new product
Qualification – Any Graduate
Years of Exp – 2 - 5
Python
Django
React.js
FlaskJob Type: Full Time
Location: Permanent Remote / Bangalore / Thane
Skills: PYTHON, Django, Reactjs, Vue, Flask
Job Description
Are you passionate enough to be a crucial part of a highly analytical and scalable user engagement platform?
Are you ready learn new technologies and willing to step out of your comfort zone to explore and learn new skills?
If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization!
The Impact you will create in the Job:
- Build campaign generation services which can send app notifications at a speed of 10 million a minute.
- Leverage the power of Kubernetes to maintain clusters running inside VPC's across the world.
- Dashboards to show Real time key performance indicators to clients.
- Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds.
- Use AWS products extensively across our services such as Kinesis Data Streams, Lambda, SQS etc. that form an integral part of our scalable and robust infrastructure.
- As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development, technical leadership, and seamless collaboration with all functions.
- You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
- You will get an opportunity to work with some of the best talent in the country while learning from various highly-functional teams in the company.
- Plan and execute the roadmap with the engineering team to build and deliver next-generation systems.
- You will also collaborate with cross-functional teams to meet deliverables throughout the software development lifecycle.
- Identify and improvise areas of improvement through data insights and research.
What we look for?
- 4-7 years’ experience in full stack Python development
- Very strong analytic and problem-solving skills
- Solid understanding of a relevant and globally supported framework- both front-end and back-end, if necessary, for example - Angular, React, Vue, or Django/Flask.
- Solid understanding of engineering best practices, continuous integration, and incremental delivery.
- Proven experience on design and implementation of the overall web and database architecture and updated knowledge on the latest practices and associated versions.
- Ensuring the entire stack is designed and built for speed and scalability.
- Familiarity with RESTful API design.
- Knowledge of continuous integration and deployment.
- Familiarity with Server management and deployment on AWS/GCE.
- Sound knowledge of CSS pre-processors, bundlers, and associated languages/syntaxes/libraries like Sass, Less, and webpack
- Experience implementing testing platforms and unit tests.
What’s in it for you?
- Immense growth, continuous learning and deliver the best to the top-notch brands
- Work with some of the most innovative brains
- Opportunity to explore your entrepreneurial mind-set
- Open culture where your creative bug gets activated.
If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!
So let’s converse! Our inquisitive nature is all keen to know more about you.
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