11+ Service operations Jobs in Mumbai | Service operations Job openings in Mumbai

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Designation: Junior Digital Marketing Executive Experience: 

1-6 months

Key Requirements:•Digital marketing fundamentals

•SEO knowledge (on-page, off-page, technical) & SEM

•Google Ads & Meta Ads understanding

•Social media management (Facebook, Instagram, LinkedIn)

•Tracking setup: Meta Pixel, Google Tag Manager basics

•Google Search Console & Google Analytics Set up knowledge

•Write SEO optimized website content using AI and other tools

•Create static posts and reels using tools (Canva or AI tools)

•Strong communication skills

Role: Support digital campaigns, manage social media, create content, analyze performance metrics, and assist in SEO/SEM activities under supervision.

What We Offer:

•Supportive atmosphere & learning environment

•Professional and personal growth opportunities

•Good remuneration with growth scope

•Exposure to work with US-based clients

REQUIRED SKILLS

● Strong Portfolio: Demonstrated design skills across both print and digital

medium with a robust portfolio showcasing your work.

● Proficiency in Design Tools: Expertise in Adobe Creative Suite (Photoshop,

Illustrator, InDesign) and other relevant design software.

● Design Leadership: Ability to guide the overall design effort and ensure

consistency across all projects.

● Attention to Detail: A keen eye for detail with a deep understanding of

typography, color theory, and layout design.

● Project Management: Experience in leading design projects from concept to

completion.

● Collaboration Skills: Ability to work effectively with cross-functional teams

and communicate ideas clearly.

● Trend Awareness: Passion for staying current with the latest design trends

and tools.

Role Objective: To lead, manage, and direct the entire Façade Design Department, ensuring the

delivery of innovative, high-quality, and commercially viable façade solutions. This senior role is

accountable for the department's overall performance, strategic direction, resource management,

and technical governance, ensuring full alignment with the company's corporate objectives.

Key Responsibilities & Accountabilities:

 Departmental & Strategic Leadership:

o Assume full responsibility for the operational management of the Façade Design

Department, including budgeting, resource allocation, and workflow optimization.

o Develop and implement departmental strategies, technical standards, and quality

control protocols to enhance efficiency and innovation.

o Provide decisive leadership and mentorship to the entire design team, including

Senior Façade Designers, fostering a culture of technical excellence.

 Technical & Project Oversight:

o Hold ultimate accountability for the technical integrity, quality, and timely delivery

of all façade design projects, from conception to final execution.

o Provide expert oversight and final authority on complex design challenges,

ensuring all solutions meet the highest performance and regulatory standards.

o Ensure that rigorous performance assessments and quality checks are consistently

applied across all projects.

 Stakeholder & Client Management:

o Act as the company's senior technical representative in high-level negotiations and

strategic discussions with key clients, architects, and contractors.

o Collaborate with other department heads to ensure seamless integration between

design, sales, and project execution teams.

 Innovation & Continuous Improvement:

o Drive the research, evaluation, and implementation of cutting-edge façade

technologies, materials, and design methodologies.

o Ensure the department maintains a deep and current understanding of all local

and international building codes and regulations.

Mandatory Candidate Profile:

 Education: A Bachelor's degree in Civil Engineering or a related field is mandatory. A

Master’s degree or a professional certification in Project Management is highly preferred.

 Experience: A minimum of 12-15 years of extensive experience in the façade industry, with

at least 5 years in a proven leadership or managerial capacity.

 Technical Knowledge & Skills: The candidate must possess profound expertise in a wide

variety of façade materials and systems, complemented by outstanding leadership,

communication, and project management skills.

Reporting Structure:

 The position reports to the Head of Façade Design.

This new age venture is set to bring about a pain free and healthy future for young and old alike.

As a Corporate / Enterprise Sales Manager, you will be responsible for building the enterprise sales & associations. You will be partnering closely with the Marketing Team to align on integrated campaigns, strategic business initiatives, improve processes, and ultimately generate qualified meetings and pipeline for the organization.

Desired Candidate Profile

• 2-4 years experience in B2B enterprise sales or Selling enterprise tech products in Finance or HR domain with corporates.

• Well versed with the ways of working of large companies and decision making process.
• Excellent communication skills and has to have good understanding of HR & health & wellness trends along with the buzz on social media.
• Fair understanding of sales performance metrics.
• Excellent negotiation, communication, time management and organizational skills.
• Proven ability to understand client pain points and proposing solutions.
• Proven ability to work and effectively communicate with C-level executives and line of business representatives.