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Job Title: Sales Team Leader – Automotive

Location- Noida / Ghaziabaad

Job type: Full time, On site

Role Overview

We are seeking a high-performing, data-driven, and people-oriented Sales Team Leader with a solid foundation in the automotive sector. In this role, you will be responsible for leading, mentoring, and driving a team of Car Sales Consultants to achieve and exceed showroom sales targets. You will serve as a strategic bridge between senior management and the floor, optimization sales pipelines, ensuring premium customer experiences, and building a high-conversion sales culture.

Key Responsibilities

Team Leadership & Performance Management

·      Lead, motivate, and manage a team of frontline sales consultants to achieve monthly, quarterly, and annual vehicle sales targets.

·      Conduct daily morning huddles to assign targets, review pipeline status, and keep energy levels high.

·      Monitor individual consultant performance, identify skill gaps, and provide hands-on coaching on closing deals and handling customer objections.

Sales Operations & Deal Closing

·      Step in to assist consultants in closing high-value, corporate, or complex customer deals on the showroom floor.

·      Monitor showroom walk-ins, digital lead allocations, and test-drive utilization to ensure optimum resource management.

·      Oversee finance, insurance, exchange/trade-in, and accessory sales penetrations to maximize overall profitability per vehicle.

CRM & Pipeline Governance

·      Ensure absolute compliance with CRM tools—tracking team data regarding inquiries, test drives, bookings, and final deliveries.

·      Analyze conversion ratios (Inquiry to Test Drive, Booking to Retail) and implement strategies to reduce lead leakage.

Customer Experience & Delivery

·      Uphold the highest standards of customer satisfaction (CSI/SSI) across your team's lifecycle.

·      Oversee the Pre-Delivery Inspection (PDI) coordination and final delivery processes to guarantee a flawless car delivery experience for customers.

Requirements & Qualifications

·      Experience: Minimum 2+ years of solid experience in the automotive retail sales sector (Dealership or OEM environment), with proven experience handling team targets or acting in a senior/mentorship capacity.

·      Industry Knowledge: Deep understanding of dealership operations, vehicle finance/insurance structures, exchange processes, and local automotive market trends.

·      Skills: Exceptional negotiation, conflict resolution, and numbers-driven tracking skills. Ability to read data and translate it into sales actions.

·      License: Must possess a valid four-wheeler driver's license with a clean driving record.

·      Flexibility: Willingness to work weekends and holidays, which represent peak hours for retail automotive traffic.

What We Offer

·      Competitive fixed salary alongside highly rewarding team-performance incentives.

·      Fast-tracked growth paths into Assistant Showroom Manager or Branch Manager roles.

·      Advanced leadership training modules and direct interaction with corporate strategic teams.

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.