Backend Executive

Key Responsibilities

● Verify client documents and evidence for accuracy, completeness, and compliance with company standards.

● Communicate effectively with clients to clarify discrepancies, request additional documentation, or provide updates.

● Maintain organized records of verification statuses and client interactions.

● Collaborate with internal teams to resolve documentation or process-related issues.

● Prepare and maintain reports summarizing verification outcomes.

● Manage daily tasks efficiently to meet deadlines and maintain workflow consistency. 

Key Requirements

Education: Bachelor's degree in any discipline with a strong academic record.

Experience: Freshers are welcome to apply.

Candidates with 6 months or more of experience in any field are also eligible; however, prior experience in backend operations, document verification, or customer support roles will be preferred.

Technical Skills:

● Proficiency in Microsoft Excel and basic computer applications.

● Familiarity with documentation tools and verification processes.

Communication Skills:

● Strong verbal and written communication in English.

● Ability to handle client communication professionally and clearly.

Other Skills:

● Excellent attention to detail and accuracy.

● Strong problem-solving and time management abilities.

● Willingness to work early morning shifts (5:00 AM – 2:00 PM IST). 

Job Title: KYC Executive – Pocketly

Job Summary:

We are looking for a detail-oriented KYC Executive to handle customer verification processes and ensure compliance with regulatory requirements. The role involves verifying customer documents, identifying discrepancies, and maintaining accurate records.

Key Responsibilities:

Perform KYC verification of customer documents (Aadhaar, PAN, etc.)

Ensure compliance with internal policies and regulatory guidelines

Review and validate customer data for accuracy and completeness

Identify and flag suspicious or fraudulent activities

Maintain proper documentation and records of verified profiles

Coordinate with internal teams for KYC-related queries and escalations

Job Description – Senior KYC Operations Executive

Role Overview

We are looking for a Senior KYC Operations Executive to manage Individual and

Non-Individual KYC cases and ensure timely completion of KYC requirements. The role will

involve handling new, pending and partial KYC cases, resolving customer issues and

coordinating with internal teams for case closure.

Key Responsibilities

● Manage and process Individual and Non-Individual KYC cases.

● Handle partial KYC cases and follow up on pending requirements to convert them

into completed KYC.

● Verify KYC documents and identify missing, incorrect or incomplete information.

● Handle HUF, Corporate, LLP, Partnership and other Non-Individual KYC cases.

● Monitor KRA/NSE status, KYC approvals, rejections and modifications.

● Follow up with customers through calls, email and chat for pending KYC

requirements.

● Resolve customer KYC-related issues and queries within the required TAT.

● Coordinate with internal teams such as Compliance and Customer Support for issue

resolution.

● Update customer and KYC status accurately in the relevant systems.

● Track pending cases and ensure timely closure.

● Handle escalations and complex KYC cases.

● Conduct basic quality checks to ensure KYC documents and processes are accurate.

● Prepare and maintain daily/weekly KYC reports.

● Support the team in improving KYC processes and reducing pending and incomplete cases.

Skills Required

● Good understanding of Individual and Non-Individual KYC.

● Experience handling partial and pending KYC cases.

● Document verification and attention to detail.

● Strong customer handling and problem-solving skills.

● Communication and follow-up skills.

● Ability to manage multiple cases and meet TAT/SLA.

Experience

3–5 years of experience in KYC Operations.