50+ Customer Support Jobs in India

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

Job Description for Voice Process Executive

Job Profile: Voice Process Executive

Position: Customer Support Voice Process

Location: Bengaluru, KA

Job Mode: Work from Office

Notice Period: Immediate Joiners Preferred

Job Description

We are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.

Job Responsibilities

• Handle customer calls (inbound and/or outbound) efficiently and professionally.
• Understand customer queries, provide accurate information, and resolve issues.
• Work in rotational shifts with weekly offs as per process requirements.

Eligibility Criteria

• Experience: Open to both freshers and experienced candidates.
• Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.
• Work Schedule:

5 days a week in International Process

6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.

• Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).

Salary Range:

• Freshers – ₹25,000–₹26,000 CTC (₹20,000–₹21,000 take-home).
• Experienced – ₹26,000–₹30,000 CTC (₹21,000–₹25,000 take-home).

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Job Title: Customer Support Executive

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site)

Job Type: Full-time

Experience: 0 to 2 years

Job Description:

We’re hiring a Customer Support Executive to assist users of our Medica Software. You will help clients solve basic queries related to software, accounting, and GST, and guide them through simple training sessions.

Responsibilities:

• Handle customer queries (via call or remote tools like AnyDesk/TeamViewer)
• Provide training to new users on Medica Software
• Troubleshoot basic software, accounting, and GST-related issues
• Work closely with the technical team for issue resolution

Requirements:

• Commerce graduate preferred (freshers welcome)
• 12th pass candidates with support experience can also apply
• Good communication and problem-solving skills
• Basic knowledge of accounting and GST
• Comfortable using remote support tools like AnyDesk or TeamViewer

Working Hours:

• Monday to Saturday – 10:00 AM to 7:00 PM
• Work from office – Lower Parel East, Mumbai

Perks:

• Learning opportunities in accounting and ERP software
• Supportive team and growth-focused environment

Apply now to join a growing tech company helping businesses with simple and powerful ERP tools!

🚀 Role Overview

Join the founding team at Clink and help shape the product almost from scratch. This is for people who love fast-paced environments, want their work to make a visible impact within days, and thrive in the energy of a young startup.

We’re building tools that combine AI, loyalty, and social virality to change how restaurants grow and you’ll be at the center of it all.

🛠 Responsibilities

• Own the end-to-end product lifecycle — from idea to execution
• Understand the business deeply and prioritize for impact
• Talk to customers regularly and build what they need (and love)
• Work closely with design and engineering teams to ship fast
• Build AI-powered dashboards and tools, so comfort with AI tools is key

🔍 What Are We Looking For?

• A logical thinker who loves tough problems — the harder it gets, the more excited you are
• Strong product intuition and an eye for detail
• Deep understanding of data and metrics — you think in numbers
• Obsessed with the customer — every feature you build starts with user empathy
• Strong on execution and ownership — you take full charge and make things happen
• Above all, you bring unmatched hustle, bias for action, and a hunger to build something big

💥 Why Clink?

• Be part of the 0-to-1 journey at a high-growth, venture-backed startup
• Lead product thinking in a space that's being redefined with AI and social
• Work directly with the founder and leadership team on high-impact priorities
• Get deep exposure across tech, product, sales, and operations - a full-stack startup experience
• See your work drive real impact in days, not months

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

About KrispCall

At KrispCall, we’re redefining how businesses communicate. Our modern cloud telephony platform helps companies manage calls, support teams, and stay connected—all in one place.

We’re a fast-moving startup with big ambitions. If you love technology, thrive on solving real-world problems, and want meaningful career growth, this role is for you.

About the Role

We’re looking for a customer support specialist based in India who genuinely enjoys helping people. You’ll be the first line of support for our users, guiding them through issues and ensuring a smooth experience. You’ll collaborate closely with product, engineering, and customer success teams to make our platform even better every day.

🧑‍💻 This is a fully remote position, open to candidates across India.

What You’ll Be Doing

• Provide quick, empathetic, and solution-oriented support via chat, email, and video calls.
• Troubleshoot VoIP, integration, account, and app-related issues.
• Assist with onboarding new users for a seamless start.
• Document recurring issues and help refine our support processes.
• Share insights and feedback with product and engineering teams.

What We’re Looking For

Must-Haves:

• 1+ year in technical support, SaaS, or helpdesk roles.
• Basic understanding of VoIP, cloud platforms, or browser-based tools.
• Strong written and verbal English communication skills.
• Proactive problem-solving mindset, reliable computer, and stable internet.

Nice-to-Haves:

• Experience with HubSpot, Zendesk, Intercom, or similar tools.
• Remote work experience, especially in fast-paced startups.
• Basic knowledge of APIs, networking, or browser developer tools.

Why You’ll Love Working With Us

We’re not a corporate giant, and that’s our strength. At KrispCall, you’ll take ownership, make an impact, and grow based on your strengths and ambitions.

What You Get

1. Fully remote role across India.
2. Professional growth and learning opportunities.
3. A supportive, collaborative, and inclusive team culture.
4. Clear pathways for merit-based career progression.

Apply Now

We value diverse experiences and perspectives. If you’re curious, driven, and eager to grow with a global startup, we’d love to hear from you.

Let’s build the future of communication together.

Job Posting: Customer Support Executive

Company Name: OneSpider Technologies LLP

Location: Lower Parel, Mumbai (On-Site / Work From Office)

Working Hours: Monday To Saturday | 10:00 am to 07:00 pm

Role Overview

As a customer support executive, you will help clients in resolving queries related to software, accounting, and GST while providing training sessions for our software.

Your responsibilities will include:

• Assisting clients with queries related to our ERP software.
• Providing expert support on software functionality.
• Addressing accounting and GST related concerns.
• Ensuring customer satisfaction by resolving issues in a timely manner.
• Collaborating with the team to improve our support processes.

To be successful in this role, you'll need:

• A willingness to learn and adapt.
• Good communication skills to interact with clients.
• Basic understanding of software applications.
• Knowledge of accounting and GST.
• Freshers to 6 years of experience are welcome to apply.

What We Offer:

• A supportive environment for freshers to start their careers.
• Opportunities for learning and professional growth.
• A chance to work with a dynamic team in a fast-paced industry.
• Competitive salary and benefits.

If you are eager to start your career in customer support and are ready to help our clients succeed, we would love to hear from you!

Apply Now!

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

Business Development Intern !!

Company: SDS Softwares

Type: Full-time, Remote Internship

Duration: 6 Months (Unpaid)

Working Days: Monday to Friday

Timings: 12:00 PM – 9:00 PM

Joining: Immediate (This Week Preferred)

📌 Roles & Responsibilities :

Reach out to potential clients via calls, emails, and messages

Generate leads and build a strong pipeline

Schedule meetings and demos with prospective clients

Assist in client communication and relationship building

Maintain data and update CRM regularly

Collaborate with the sales team for market strategies

✅ Skills Required

Excellent communication & interpersonal skills

Confident and self-motivated attitude

Basic knowledge of sales, CRM tools, or business development

Good command over spoken and written English

Eagerness to learn, adapt, and perform

🎁 What You'll Gain

Strong foundation in sales & client communication

Real-world learning with experienced professionals

Certification of Internship Completion

Possibility of a full-time role after internship

Improved communication, confidence, and sales pitch

📍 Apply here- https://lnkd.in/gc4dDE2U

Job Title: Travel Agent – Airline Ticketing

Company: Aertrip

Location: Ghitorni, Delhi

Experience: Minimum 1 year in airline ticketing

Industry: Travel & Tourism

Job Summary:

Aertrip is hiring a skilled and detail-oriented Travel Agent – Airline Ticketing for its Ghitorni office. The ideal candidate must have prior experience in domestic and international airline bookings, along with expertise in using GDS platforms like Amadeus, Galileo, or Sabre.

Key Responsibilities:

• Manage end-to-end flight bookings, both domestic and international.
• Issue, reissue, and cancel airline tickets using GDS.
• Provide fare quotations and travel options to clients.
• Handle customer queries related to flight schedules, baggage rules, cancellations, etc.
• Coordinate with airlines for PNR-related tasks and fare issues.
• Maintain booking records and process refunds as per airline guidelines.
• Upsell travel insurance, extra baggage, meals, and seat selection where applicable.

Requirements:

• Minimum 1 year of experience in airline ticketing.
• Hands-on experience with GDS (Amadeus, Galileo, or Sabre).
• Strong knowledge of fare rules, PNRs, routing, and ticketing procedures.
• Excellent communication and problem-solving skills.
• Attention to detail and the ability to multitask efficiently.
• Knowledge of visa documentation and international travel norms is a plus.

Job Details:

• Location: Ghitorni, Delhi (On-site)
• Working Days: 5.5 days a week
• Salary: As per experience and company standards

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

*📢 Hiring: Customer Support Executive (ERP Software) – Mumbai*

*👨‍💻 Company:* Torero Softwares Ltd

*📍 Location:* Lower Parel East, Mumbai (5 min from station)

*🕘 Timing:* Monday to Saturday | 10 AM – 7 PM

*💼 Experience:* Freshers to 2 years

*🎓 Education:* Commerce graduates OR 12th pass with Customer Support experience

*🔹 Role:*

* Help clients with ERP software (accounting, billing, GST)

* Provide support via phone/Anydesk/TeamViewer

* Train and onboard new users

* Coordinate with tech team for issue resolution

*🔹 Skills Needed:*

* Good communication skills

* Basic understanding of accounting & GST

* Customer-friendly attitude

*🔹 What We Offer:*

* Full software training will be provided

* Friendly work environment

* Career growth opportunities

* Competitive salary

⚡ Immediate Joiners to Candidates On Notice Period Preferred!

*📩 Apply Now*

Job Title: Hotel Operations Executive

Location - Gurgaon ( Sec 32 )

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

CUSTOMER SUPPORT EXECUTIVE

* Excellent English & Hindi,

* Fresher/ Minimum 6 month to 1 year experience,

* Salary: 25k ctc- upto 22k take home,

* Graduation is mandatory

* 6 days working,

* Face to face interview

* Work from office, 6 days working, 1 day rotational off

* It's a rotational shift

Job Type: Full-time

*Hiring for FK Chat - WFH*:

Job Type: Blended Process

Job Title: Customer Service Representative

Candidate Profile:

6-12 months of relevant experience.

Experience/Fresher to be maintained at 70-30 ratios.

Graduate - Undergraduate mix at 70-30 ratio.

Good communication skills: Amcat

Monthly Candidate CTC

INR 20000

Typing speed- 30/90

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co

JOB DESCRIPTION

Role Overview:

Shipthis is hiring proactive individuals to join our Customer Support team. As a Client Service Executive, you’ll resolve technical issues, manage escalations, and maintain customer satisfaction while working rotational shifts, including weekends, on a team rotation basis

This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving.

Who are we looking for?

Shipthis seeks motivated and energetic individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively.

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues concerning the severity.

Desired qualifications include

Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred

• Must be flexible to work the Rotational shifts.
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Deep knowledge of the product that the technician is supporting.
• Basic knowledge of JavaScript and JSON is an added advantage

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS

Job Role: Client Service Executive

Location: Bangalore

Job type: Full-time, permanent

Work Schedule: Flexible rotational shifts, including weekends on a team rotation basis

Experience: (1-2) years

Industry Type: Software Product

Functional Area: Customer Support

About Company:

Gevme is a Singapore based fast growing leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast moving ​product company ​that's on a mission to connect people around the world through events.

Please check out our platform Gevme

We are on the lookout for a Customer Support Representative, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events. 

Location: Remote/Work from Home

What winning in this role looks like:

• Strengthen client relationship by being the go-to-person for client challenges relating to the platform
• Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status 
• Train and guide customers with the on-boarding process on Gevme
• Acts as the "Voice of the Customer" by providing feedback to the development team on customer pain points
• Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals
• Remain positive in challenging scenarios and inspire internal partners to do great work
• Assist Professional Services Team with ongoing customer deliverables if assigned 
• Act as Coordinator for long-term DIY users for specific ad-hoc requirements 
• Maintain the Support Portal with articles that will help with the client on-boarding process
• Post periodic best practices articles to help provide useful tips to our clients and users

You should:

• Have a technical background with knowledge of HTML / CSS / JS / jQuery and ideally Reactjs
• Excellent communication skills, detail-oriented, and strong understanding of client requests
• Possess a can-do attitude who loves to interact with clients both face-to-face as well as online
• Have a general understanding of the online space, including Software-as-a-Service (SaaS)
• Love to read up on anything online, be it social media, technological trends or the latest marketing techniques.

Requirements:

• Diploma/ Degree in IT or equivalent in computer sciences 
• Strong communication skills, who excel in managing clients face-to-face or online
• Past experience in front-facing function such as Account Management, or Customer Support roles 
• Minimum 1-2 years of experience in Customer Support-related roles
• Independent, highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
• Excellent interpersonal skills with positive outlook
• Experience with any other event management and support tools a huge plus point
• HTML / CSS / JS / jQuery + ideally Reactjs (bonus)

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Role Overview:

We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.

Responsibilities:

Team Leadership & Development

• Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
• Conduct performance reviews, provide actionable feedback, and identify training needs.
• Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
• Foster a culture of accountability, ownership, and continuous improvement.

Customer Experience & Escalation Management

• Handle escalated customer issues, ensuring quick and accurate resolutions.
• Monitor support quality across channels and implement measures to improve CSAT and NPS.
• Proactively identify trends and systemic issues; drive cross-functional resolutions.

Zoho CRM & Operational Management

• Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
• Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
• Track KPIs such as FCR, AHT, SLA adherence, and CSAT.

Technical Troubleshooting & Escalation

• Serve as the primary point for complex issues related to:
• Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
• WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
• Collaborate with the Engineering team for bug diagnosis and resolution.

Process Improvement & Knowledge Management

• Analyze recurring issues, advocate for product fixes, and build preventive workflows.
• Maintain comprehensive internal and external knowledge bases and documentation.
• Standardize troubleshooting processes and ensure team-wide knowledge transfer.

Cross-Functional Collaboration

• Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
• Represent the voice of the customer in product discussions and roadmap planning.

Required Skills & Qualifications:

• 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
• 1–2+ years in a leadership or supervisory role.
• Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
• Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
• Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
• Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
• Ability to read and interpret API documentation and troubleshoot integration issues.
• Strong leadership and mentoring capabilities.
• Excellent verbal and written communication skills.
• High emotional intelligence and composure under pressure.
• Analytical mindset with a proactive approach to solving root causes, not just symptoms.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Perks & Benefits:

• Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
• A collaborative and supportive work environment that values your contributions.
• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• The chance to make a real impact on our customers and the success of our business

• Experience: Freshers or any experience
• Education: Graduates only
• Shift: Rotational Day shift
• Week Off: 1 rotational week offs
• Language: English, Hindi, Marathi, Tamil, Telugu, Malayalam
• Salary: ₹21,000 per month
• Rounds: HR, Ops, Versant

Position: Customer relationship (ecommerce- fashion)

Experience: 1+ year with Fluent in English Speaking

Location: Udyog vihar phase-1, Gurgaon

salary: Negotiable

industry: fashion/ ecommerce

only Female with fluent in English speaking skill, smart.

experience in same industry would be prefer.

mail updated resume with current salary-

email: etalenthire[at]gmail[dot]com

satish- 88 O2 74 97 43

Job Title: Customer Success Manager

Location: Navi Mumbai

Employment Type: Full-time, On-site

Offered Salary: 3-8 LPA

Buildesk is seeking a driven Customer Success Manager to join our team. This role is pivotal in ensuring client success with our Sales & Payment Management solution for the real estate industry, fostering long-term partnerships, and driving product adoption and revenue growth.

Key Responsibilities:

• Develop and nurture strong, trust-based relationships with Buildesk clients.
• Lead end-to-end implementation, customization, and configuration of CRM and ERP solutions.
• Provide expert training, support, and troubleshooting for clients and internal teams.
• Proactively monitor customer health metrics to mitigate churn and ensure high satisfaction.
• Identify and execute upsell/cross-sell opportunities to contribute to revenue growth.
• Collaborate with sales and onboarding teams for seamless client transitions.
• Tactfully resolve client inquiries and provide ongoing post-sales support.
• Conduct market research and articulate Buildesk's value proposition.
• Execute outbound communication strategies for lead nurturing and relationship management.

Requirements:

• Proven experience in Customer Success, Account Management, or a related role, ideally within software/technology.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities, including experience monitoring customer health metrics.
• Proficiency in CRM and ERP systems.
• Verifiable track record of increasing customer satisfaction, retention, and revenue.

Attending calls regarding park operations and assigning to park operations team as per contact matrix to address

Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.

To take message accurately and convey the same to the concerned person promptly.

Working on digital platform as available and ensure all calls are updated in the system

Educating end user for using digital application for call or complaint register

Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,  

About KrispCall

At KrispCall, we’re building a modern cloud telephony platform designed to simplify and modernize business communication. Thousands of users globally trust our system to manage calls, support teams, and stay connected all in one place.

We're a fast-moving startup with bold ambitions. If you're passionate about technology, enjoy solving real problems, and want meaningful professional growth, this is your opportunity.

About the Role

We’re hiring a customer support representative based in India who genuinely enjoys helping people. In this role, you’ll be the first point of contact for our users and internal teams. You’ll guide customers through issues step-by-step and collaborate closely with product, engineering, and customer success teams to make the platform better every day.

🧑‍💻 This is a fully remote position, open to candidates across India.

What You’ll Be Doing

• Provide timely and helpful technical support to users via chat, email, and video calls.
• Troubleshoot issues related to VoIP, integrations, account access, and app behavior.
• Offer step-by-step solutions and clear communication.
• Help onboard new users and ensure a smooth start.
• Identify recurring issues and document them to improve support processes.
• Collaborate with product and engineering teams to share feedback and insights.

What We’re Looking For

Must-Haves:

• 1+ year of experience in technical support, SaaS, or helpdesk roles.
• Understanding of VoIP, cloud platforms, or browser-based tools.
• Reliable computer and stable internet connection.
• Strong communication skills and a proactive problem-solving mindset.
• Fluent in English (spoken and written).

Nice-to-Haves:

• Familiarity with HubSpot, Zendesk, Intercom, or similar tools.
• Experience working remotely or in fast-paced tech/startup environments.
• Knowledge of APIs, basic networking, or browser developer tools.

Why This Role is Worth Your Time

We're not a corporate giant and that's a good thing. At KrispCall, you won’t be another cog in the wheel. You’ll take ownership, gain exposure across departments, and have opportunities to grow into more technical or strategic roles based on your strengths and interests.

What You Get

1. Fully remote role across India
2. Learning and growth opportunities
3. Open, inclusive, and supportive team environment
4. Merit-based career progression

Apply Now

We value diverse experiences and perspectives. If you’re curious, driven, and want to grow with a global startup, we want to hear from you.

Let’s build the future of communication together.

Location: On-site – Mumbai, Andheri East

Type: Full-Time | 6 Days a Week | Recharge Breaks + Rotational Week off

Pay Range- 12 to 20k/per month

About Rentkar

Rentkar is building a culture-first, access-driven rental platform. Our mission is to let customers experience trending products without the baggage of ownership. Our sales team doesn't "sell" - they educate, recommend, and retain. We help customers unlock value, not just close deals.

You’ll Own:

Convert leads from WhatsApp, form fills, and Instagram DMs into successful orders

Answer customer queries in real time and guide the customer through the renting process

Understand customer needs, suggest ideal plans (tenure, deposits, upgrades)

Follow up rigorously on payment delays, partial payments, and abandoned checkouts

Track leads using internal trackers (WhatsApp, Discord, internal rentkar portal)

Align with operations to ensure product availability and dispatch timelines

Manage weekly and monthly sales logs, report top trends and customer FAQs

Flag defaulters or critical edge cases to Core/HR

You Are:

Empathetic and persuasive, you listen before you pitch

Process-driven and alert, nothing falls through the cracks

Comfortable with AI Chatbots to fetch information and guide customers, Discord, Google Sheets, and WhatsApp Web, tech enthusiast

Fast at multitasking across conversations

Comfortable working weekends (our peak rental traffic!)

Bonus:

Experience with rental, e-com, or logistics brands

Proficiency in English + any regional language 

• Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
• Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
• CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
• SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
• Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
• Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.

Nice-to-Have Skills:

• Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
• Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
• Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).

Personal Attributes:

• Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
• Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
• Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
• Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

• Make outbound calls to customers/prospects.
• Explain products or services and answer queries.
• Generate leads or close sales over the phone.
• Maintain customer records and update CRM.
• Follow up on leads and ensure customer satisfaction.
• Achieve daily/weekly/monthly targets.

We are seeking a motivated and confident Telecaller to join our team in Delhi. The ideal candidate will be responsible for handling calls and maintaining customer relationships.

Key Responsibilities-

• Handle inbound customer queries and resolve issues promptly.
• Maintain and update customer databases.
• Provide accurate information and ensure customer satisfaction.
• Ensure customer satisfaction and handle complaints patiently.
• Note customer responses, objections and feedback.

Requirements-

• 1-3 years of telecalling or customer service experience.
• Good communication in Hindi and English.
• Ability to handle rejection and remain motivated.
• Positive attitude, patience and persistence.

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

Location: Navi Mumbai

SALARY: 3-8 LPA

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Requirements

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Job Title: Customer Support Executive

Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad

Landmark: Near Badarpur Metro Station

Salary: ₹14,000 – ₹16,000 per month

Working Days: 6 Days a Week (No Weekends Off)

Job Description:

We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, chat, and email
• Resolve customer issues with empathy and professionalism
• Book services and update customer records accurately
• Follow up on pending queries and ensure timely resolution
• Coordinate with internal teams to ensure smooth service delivery
• Maintain a positive, customer-first attitude at all times

Requirements:

• Good communication skills (Hindi & English)
• Basic computer knowledge and typing speed
• Ability to handle pressure and multitask
• Previous experience in customer service is a plus, but freshers can also apply
• Must be comfortable working weekends with a weekday off

Benefits:

• Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
• Growth opportunities in a fast-growing startup
• Comfortable work environment near metro connectivity

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Support Services Analyst

Position Responsibilities :

• Serves as the second level of support to all the customers’ queries. 
• Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required. 
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution. 
• Effective & efficient working in partnership with other departments to prevent delay in resolution 
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products. 
• Solid understanding of product limits and suggesting ways of improving the product 
• Logically understanding the concepts of other SaaS based products for integration requests. 
• Need to be multi skilled in all three mediums (phone. Chats and emails.) 

Qualifications :

• Any Bachelor's Degree 
• At least 2 years of experience in software application support and/or infrastructure support 
• Basic understanding of Web technology, basic networking & hardware knowledge, and software applications 
• Excellent communication skills - verbal, written, listening skills and interpersonal skills. 
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner 
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment 
• Open to work in a 24/7 support environment 

• Handling Overall Pre - Post Sales Department.
• Coordinating with the departments.
• Customer query resolution.

🔧 What You’ll Do

• Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
• Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
• Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
• Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
• Maintain clear communication logs and support documentation.
• Be a voice of the customer, advocating for their success and experience.

👌 What Makes You a Great Fit

• You genuinely enjoy helping people and want to see them succeed.
• You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
• You’re curious, empathetic, and a strong communicator — especially in writing.
• You're comfortable engaging with people from diverse cultural and business backgrounds.
• You don’t mind watching session recordings to spot friction points — and suggesting improvements.

🌐 Nice-to-Have Skills (Not Mandatory)

• Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
• Prior experience in a SaaS startup, especially in a support, CX, or success role.

Help guests to identify their ideal travel plans based on their interests and requirements.

Study and assimilate all information regarding travel destinations such as prices, weather, language,

activities, etc.

Provide end-to-end service while organizing a trip from reserving the accommodation, and creating

the itinerary.

Provide all relevant and essential information to the Guests regarding their travel.

Sell the appropriate experience to the Guests.

Negotiate any customizations or modifications requested and accommodate to the best level

possible.

Resolve any problem that arises regarding the trip for the Guests.

Regularly update a database containing Guest details and their travel information.

Reach the sales and revenue targets.

Take advances/refunds from/to the guests against the bookings done.

Regularly maintain a good relationship with our guests.

Ability to handle rejection and stress in soliciting customers.

Requirements:

Bachelor's degree in travel and tourism, hospitality business, or relevant fields.

Prior experience as a travel agent or an avid traveller is a bonus (1 year or more).

Basic knowledge of traveling software and procedures.

Basic computer skills and software like MS Office.

Multilingualism is an advantage.

Excellent communication, people skills, and problem-solving skills.

Efficient negotiation and sales skills.

Job Title: Customer Support Intern

Location: In-office (Okhla)

Stipend: ₹10,000 per month

Experience Required: None

⚠️ Please do not apply if you struggle with (English) grammar in your writing. Clear, professional communication is essential for this role.

YMGrad is a dynamic, fast-paced study abroad consulting firm. We specialize in guiding students through their applications to countries like the USA, Canada, Germany, and more.

We’re currently looking for a Customer Support Intern who is passionate about helping students navigate their study-abroad journey. This is an excellent opportunity to gain hands-on experience in the international education space, work closely with our consulting team, and grow into a potential full-time role.

What You’ll Do:

• Communicate with interested candidates and inform them about our services
• Collaborate with students to shortlist universities and guide them in improving their profiles
• Support the consulting team in handling student queries and maintaining smooth communication
• Help optimize client relationships and contribute to positive reviews
• Continuously learn about admissions, scholarships, and visa processes

What We’re Looking For:

• Strong written English with no grammar issues
• Interest in study-abroad processes and student counseling
• Willingness to learn and grow in a fast-paced environment
• Friendly and professional communication skills

What do you get in return?

💰 A monthly stipend of ₹10,000

🤝 The opportunity to work with a passionate, close-knit team that values collaboration and creativity

🌍 In-depth exposure to the world of international education, study-abroad opportunities, and visa processes

🧠  Flexibility and autonomy to bring your ideas to life — we value initiative and self-expression!

🚀 A chance to make real impact by helping students achieve their global education dreams

🎯 A strong candidate can expect a full-time position after completion of the internship!

Job description

Position Type: In-office (Okhla)

Salary: 3-3.5 LPA

Experience Required: 1-5 yearsPlease do not apply for this position if you face grammar issues in your writing. YMGrad is a fast-paced study abroad consulting firm. The post is for the position of customer support executive. We are looking for people with experience in working with students on their journey to study abroad in countries like the USA, Canada, Germany, and more. You will often find yourself shortlisting universities for students, guiding them on how to improve your profile, and learning more every day along the way. Training is available for candidates who need the same. However, we will still need people without grammar issues in their writing.

Responsibilities

• Inform interested candidates about our services.
• Work closely with students and the consulting team
• Optimize client relationship and improve reviews.

Industry

• Consumer Services

Employment Type

• Full-time

Please note: This job is full-time in office. No hybrid or remote position offered.

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Job Title: Hotel Operations Executive

Location: Gurgaon (Sector 32)

Shifts: Rotational

Requirements:

1+ years of experience in hotel reservations, operations, or customer service.

Strong communication, coordination, and problem-solving skills.

Familiarity with OTA systems is a plus.

Job Summary:

EaseMyTrip is hiring a Hotel Operations Executive to manage post-booking activities like modifications, cancellations, and customer support. The role involves coordinating with hotels, resolving issues, and ensuring a seamless guest experience.

Key Responsibilities:

Handle post-booking queries, changes, and cancellations.

Coordinate with hotels for confirmations and issue resolution.

Support customers via calls, emails, and chats.

Manage escalations, refunds, and payment discrepancies.

Maintain accurate booking records and streamline processes.

Skills :-

● Prior experience in business development in IT sales

● Excellent communication and interpersonal skills

● Strong negotiation and presentation skills

● Ability to build relationships with clients and understand their needs

● Bachelor's degree in Business Administration or related field

● Proficiency in MS Office and CRM software

Role Description

● Providing full support to clients.

● Understanding their queries and solving their issues

● Coordinating with Technical team to discuss client’s issue

● Emailing the client and providing chat support

● Making prospect and introduce the company’s product in the market.

● Business Development Executive will be responsible for identifying business growth opportunities, building client relationships, and driving revenue generation through sales strategies.

Interview Process:

There will be 2 round of interview -

1) Online

2) Face to face

Salary: As per the market and performance in the interview

We are looking for Hotel Operations (Male candidate)

Location- Gurugram- Sec-32

Rotational Shifts (6 days working)

Requirements:

1+ years of experience in hotel reservations, operations, or customer service.

Strong communication, coordination, and problem-solving skills.

Familiarity with OTA systems is a plus.

Job Summary:

EaseMyTrip is hiring a Hotel Operations Executive to manage post-booking activities like modifications, cancellations, and customer support. The role involves coordinating with hotels, resolving issues, and ensuring a seamless guest experience.

Key Responsibilities:

Handle post-booking queries, changes, and cancellations.

Coordinate with hotels for confirmations and issue resolution.

Support customers via calls, emails, and chats.

Manage escalations, refunds, and payment discrepancies.

Maintain accurate booking records and streamline processes.

Job Description

• Provide technical support for GPS devices
• Troubleshoot hardware & software issues
• Assist with installation & configuration.
• Strong knowledge of GPS tracking systems & troubleshooting.
• Exp. installation, issue resolution.
• Familiarity with CRM software & ticketing tools.
• Configuration & Programming of wireless data modems for IoT
• NOC based support to field engineering team
• System provisioning on ERP
• MIS generation
• Testing & Debugging
• Impart technical training
• Resolve Technical Queries
• Ensure ticket resolution within TAT



Desired Candidate Profile

• B.Tech/Diploma in Computers, E&C
• Above 75% in Class XII
• Excellent Communication
• Excellent IT skills, Excel, Word, Android
• Team player
• Calm, mature & able to handle difficult situations
• High Energy
• Self Motivated

Company Profile:

Geotracker Mobile Resources Management Private Ltd

Geotrackers is a ten year old tech company, offering M2M & IoT solutions like GPS vehicle tracking, to over 500 organizations such as ICICI, DTDC, Pepsi, Delhi & Kolkata Police, Mumbai Airport, etc on pan India basis.

A venture by IIT/IIM alumni, we are leading provider of GPS/GPRS based vehicle tracking solutions. Our solutions are in use with blue-chip private sector companies like ICICI Bank, DTDC Courier, Pepsi, Dominoes, Mother Dairy, Nestle etc

Notice Period: Immediate

Shift Timings: Day Shift

Work Type: On Site

No. of Openings: 600

Salary: ₹16,500 – ₹17,500 per month

Languages Required: English and Hindi

Skills Required: MS Excel, Calling, Communication

Experience: 0 – 3 years

Qualification: Graduation (10 + 2 + 3)

Age Limit: 18 – 30 years

Job Description

Are you passionate about customer service and sales?

Are you looking to kickstart your career in a thriving, growth-focused environment?

If yes, Axis BPO Process invites you to join our team as a Tele Sales - Customer Care Executive!

This is an exciting opportunity for fresh graduates and experienced professionals alike to grow in a dynamic and supportive workplace. As part of our team, you will:

• Handle Inbound Calls:
• Deliver personalized and effective assistance to customers by addressing inquiries, resolving issues, and ensuring complete satisfaction.
• Cross-Sell Products and Services:
• Identify customer needs and offer tailored product and service solutions to maximize value for the customer and boost revenue.
• Maintain Accurate Records:
• Ensure that all customer interactions and transactions are meticulously documented for tracking progress and improving service quality.
• Follow Company Policies:
• Uphold the highest standards of professionalism by adhering to all company policies and procedures regarding customer care and sales.

Why Join Axis BPO Process?

✅ Immediate joining opportunity

✅ Day shift and comfortable work timings

✅ Build strong skills in customer management and sales techniques

✅ Learn from an experienced, supportive, and collaborative team

✅ Steady career growth with one of the fastest-growing BPOs

If you are enthusiastic about delivering exceptional customer experiences, have excellent communication skills in English and Hindi, and enjoy working in a results-driven environment — this role is for you!

Take the first step towards an exciting career with Axis BPO Process.

Apply today and be a part of our success story!

Status: Open

Notice Period: Immediate

Shift Timings: Day Shift

Work Type: On Site

No of Openings: 30

Salary: ₹15000 - ₹18000 INR

Language: English, Hindi

Skills: Excel, Computer

Experience: 0 - 5 years

Qualification: 12th

Age: 18 - 30 years

Description

Visit

We are hiring a customer service representative to manage customer queries and complaints.

Responsibilities

• Require one year relevant experience in inbound process
• Excellent communication in English and Hindi
• A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
• Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
• Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
• To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
• It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
• Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller

Qualifications-

• 12th or Graduate
• Language- Hindi & English
• Age 18-30

For Inbound-

• Good communication skills
• Rotational shift and week off
• Salary - for fresher - 15k In hand
• Experience - 16.5k in hand

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

Key Responsibilities:

Act as the first point of contact for all IT service requests via phone, email, or ticketing system.

Log, categorize, and prioritize incidents and service requests.

Assign and track support tickets to appropriate IT engineers or teams.

Follow up on open tickets to ensure timely resolution and user satisfaction.

Maintain communication with users regarding ticket progress and resolution.

Escalate unresolved issues to higher-level support or relevant departments.

Prepare and share regular reports on ticket status, resolution times, and performance metrics.

Assist in onboarding/offboarding processes by coordinating with the HR and IT teams.

Maintain and update documentation and standard operating procedures (SOPs).

Support audits by ensuring proper ticket records and documentation.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development