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Customer Support Jobs

Explore top Customer Support Job opportunities for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Talented DevOps Supervisor with wide skills in programing and support
Talented DevOps Supervisor with wide skills in programing and support

Founded 1989
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Remote, NCR (Delhi | Gurgaon | Noida), Hyderabad, Pune, Thiruvananthapuram, Mumbai, Mysore, Bengaluru (Bangalore), anywhere you want to be
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3 - 9 years
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Best in industry7 - 15 lacs/annum

This is a very interesting job.   Our ~30 year old company seeks a generalist...somebody who can take on a variety of tasks.  For example:  Keeping our infrastructure running while providing  technical and customer support won't keep you fully busy...our software and infrastructure is that good.   So we'd like someone who can also program and manage a small team.

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Sales Role
Sales Role

Founded 2016
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Mumbai
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0 - 3 years
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Best in industry2 - 4 lacs/annum

Fresher - Sales TeamAbout Eduvanz :Eduvanz is a technology-driven financial services firm founded by Leading Experts including IIT/IIM alumni. Eduvanz connects Skills Seekers with Skills Providers; Students & Freshers with Training Institutes and those looking to gain new skills with those imparting those skills. In short, Eduvanz is building innovative financial solutions to help thousands of Indians to get the skills they desire from the Institutes they choose to build the career they dream of. What Are We Looking For : Relationship ManagersEduvanz is looking for smart, young and potential Leaders to join its Sales & Marketing Team. If you have a passion for people, a knack for managing high-pressure situations and want to make a difference in lives of people, we want to meet you. You will Succeed at Eduvanz if :- You like meeting new people and exchanging ideas with them- Sales Experience - Strong Communicator (English is a Must + Preferably any secondary Language) - Results-oriented and have a history to achieving your goals - A Team Player and likes to handle high-pressure situationsCore Skills Required :- Customer Handling and Client Retention Skills for Small Ticket Loans - Have experience in planning and executing strategies to acquire Students interested in taking loans to study- Take Charge of given accounts and be responsible for growing the number of Admissions for those accounts- Presenting insights & actionable strategies to Clients/ Account Managers and persuade them to execute new campaigns - Trouble Shoot / Problem solve for students loan applications and building complete loan application filesCandidate needs to get their own laptop to work. Please send your updated resume along with a cover letter stating your area of expertise also mention your CTC and expected salary

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Associate - Customer Happiness
Associate - Customer Happiness

Founded
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Bengaluru (Bangalore)
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1 - 4 years
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Best in industry3 - 5 lacs/annum

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly. Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance. About us   Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few. We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here.   About the Role   Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.   What we are looking for?   You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction. You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away. You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction. You write well. You know exactly what word or punctuation to use based on the context. As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.   Why should you join us?   You want to be an enabler for business success with an appetite for steep learning. You enjoy mentoring and coaching teams, take pride in teams success. You enjoy solving problems and thrive for excellence   What will you do?   You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams. You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails. Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients. Maintain our knowledge base site. Write, edit and help create content whenever necessary. We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

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Product Support Specialist
Product Support Specialist

Founded
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Bengaluru (Bangalore)
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1 - 5 years
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Best in industry3 - 5 lacs/annum

About the Role   Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.   About us   Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few. We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here.   Why should you join us?   You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about. You enjoy resolving customer issues and providing feasible solutions. You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction. You consistently thrive for excellence.   What will you do?   You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs. You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product. You will explore customer data to identify trends with the objective of issue resolution. You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required. You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams. You will be working in different shifts so as to ensure the client issues are addressed on time.   What we look for?   2-5 years of experience in 24x7 customer support operations. You have experience in B2B Software support and understanding of Saas platforms You have excellent communication skills, ability to identify complex customer problems. You possess a sense of urgency for problem resolution and knows where to go for that resolution. You have the eagerness for learning and staying up-to-date on new product or policy changes. Start-up experience would be a plus. You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

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Customer Support executive
Customer Support executive

Founded 2017
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Mumbai
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1 - 6 years
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Best in industry2 - 6 lacs/annum

Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

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Customer Success - LMS/AMS
Customer Success - LMS/AMS

Founded 2015
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Remote, Pune
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3 - 5 years
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Best in industry4 - 7 lacs/annum

Job Description:   1.       Candidate must have excellent client facing verbal and written business Communication skills (this should be the first point near the top) 2.       Candidate must be detail focused and able to successfully manage multiple concurrent tasks. 3.       Candidate must be self-driven, with excellent time management skills and be able to work with limited oversight 4.       Perform content loading, set up, testing, and troubleshooting in order to ensure flawless integration of all courseware. 5.       Build LMS programs/ curriculums/ assignments. 6.       Verify LMS learner data and profiles to ensure appropriate learning is delivered to the target audience(s). 7.       Work with IT and support all upgrade, new release, configuration change processes for LMS system enhancements. 8.       You will be an integral member of a team responsible for quickly resolving LMS helpdesk tickets, and other LMS related technical queries. 9.       You will be critical in maintaining ongoing communication and resolving LMS queries and tickets of our customers. 10.   You will be working directly with the ticket requestors and stakeholders from these groups in resolving tickets and queries or working on specific LMS-oriented projects or tasks. 11.   Creating and managing trainings, curriculums and certifications on the LMS. 12.   Managing the LMS according to established standards. 13.   Troubleshooting issues arising out of the LMS from an end-user perspective. 14.   Creating and managing user assignment profiles 15.   Creating and managing internal communications and notifications 16.   Provide learning management system (LMS) training and support to end-users. 17.   Manage learner profiles in the LMS database and administer requests, updates, and terminate as needed 18.   Research and resolve LMS functionality issues. 19.   Must be proficient in understanding the interoperability standards like SCORM, AICC and IMS etc.

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Associate - Customer Solutions - Customer Service
Associate - Customer Solutions - Customer Service

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry5 - 6 lacs/annum

Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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Customer Solutions Associate
Customer Solutions Associate

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry5 - 6 lacs/annum

Branch Overview  Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.   Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job OverviewThis role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.Responsibilities Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility) Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility) Servicing & Collections - Proactively reaching out to borrowers who have missed payments Product - Escalating customer feedback and IT bugs to help improve our product Finance - Manage refunds, repayments, and other payment processes General - various administrative projects as needed Qualifications 1-2 years of previous job experience in customer service Passionate about our mission and our customers Highly entrepreneurial, proactive, and willing to get your hands dirty Excellent communication skills, both oral and written Good grammar, spelling and punctuation Driven by data and highly analytical, good understanding of excel preferred Good typing speed (ideally above 45 wpm) Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays   Typing Speed Test- Please follow instructions below You are required to take an online typing speed test through the link below Go to http://www.typingtest.com/ to complete a type speed test. On the left, select English, 1 minute, and Aesop's Fables. Click the green "Start Test" button. Please upload a screen shot of your typing test results as part of your cover letter.  Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1

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Customer Support Executive
Customer Support Executive

Founded 2014
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Remote, Bengaluru (Bangalore)
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1 - 6 years
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Best in industry2 - 3 lacs/annum

 Inbound calling for customer service. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open andinteractive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

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Customer Support executive
Customer Support executive

Founded 2015
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Bengaluru (Bangalore)
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2 - 7 years
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Best in industry5 - 9 lacs/annum

Snaptrude Job Description. About Snaptrude Snaptrude is an intelligent CAD tool for real estate which transforms a hand drawn sketch of a floorplan to a 3D BIM (Building Information Model) model in a few seconds! Snaptrude is a funded startup and has raised money from one of the world's top most VC firms and has international recognition of being one amongst the top 3 companies in the world in AI/ML segment to be invited to TechCrunch Disrupt - SF 2017 and historically only the 3rd Indian Company. Website: http://snaptrude.com Location: Bangalore, India Position: Customer Success Manager A unique opportunity to become a part of the founding team of Snaptrude to grow and shape the product during the initial launch. Experience startup culture to hack your personal growth, take pride and ownership over your role and have the flexibility to explore new areas of interest as we grow. Snaptrude is an early stage startup and has already created a lot of positive buzz in the global ecosystem and has backing from top global VC firms and angel investors. Responsibilities *Identify and articulate user needs, test internally and through user research *Proactively tending to the needs of clients via e-mail correspondences, newsletters, blog posts, face-to-face meetings, etc. *Defining and optimizing the customer lifecycle, which includes: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc. * Be the voice of the customer in new product discussions, using what you know from talking to customers directly. *Providing overall guidance and support for our users and act as a product evangelist *Take an active part defining both long and short-term vision and roadmap Required Qualifications *1+ years of customer success and/or product management experience preferably in an enterprise product/SAAS company *Background in architecture, engineering and construction industry. *Strong analytical, organizational, prioritization skills *Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders We offer significant equity options along with a fixed salary but more importantly we offer extremely flexible working policies and a unique opportunity to be a part of the founding team which is reshaping the design industry. Contact Info: Altaf Ganihar (Founder and CEO)

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