Loading...

{{notif_text}}

Work at top Indian companies and global startups in 2020 - Check it out

Customer Support Jobs

Explore top Customer Support Job opportunities for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Tele callers
Tele callers

Founded 2019
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Bengaluru (Bangalore)
Experience icon
3 - 7 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

JOB DESCRIPTIONProfessionals should have a good fluency in Kannada / Malayalam ( Vocal Skills )   Advising students & parents with concern to different career opportunities post 12th grade & graduation, helping them to overcome the difficulties & dilemma in opting for the preferred career options.   Based on regular rounds of discussions with students & their parents, need to counsel them for college/university admissions.   The job is considered to be a noble profession so have to make sure that the interacting skills are very high & polite.   Nice vocal command on the selective regional languages is required too.   Professional & well-versed training would be given for the same.     An admission counselors just like a mentor or a guide to help you throughout the college application process till the final college seat allotment is done.     ROLES & RESPONSIBILITIES:     1) Construct affinity- Should try to counsel and not to sell   2) Formulating a process- Counsellors/ Advisors are as disciplined & organized like a corporate sales rep   3) Templates for marketing communication-Counsellors/ Advisors should have the right answers to all possible queries related to the courses institutes & career prospects.   4) Understanding of entire admission process- Counsellors/ Advisors help students & parents to navigate through the entire admission process.   5) Constant review on the admission process -Counsellors/ Advisors are in complete control of the admission process.   6) Excellent communication skills-Counsellors/ Advisors are suppose to understand & talk in a language the student would feel ease at.   7) Always a smile & great people skills- They make the ward & parents feel at ease & comfortable every day.

Job posted by
apply for job
apply for job
Sushma . picture
Sushma .
Job posted by
Sushma . picture
Sushma .
Apply for job
apply for job

Call Centre Executive | Indore
Call Centre Executive | Indore

Founded 2014
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Indore
Experience icon
1 - 5 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 500000, duration: "undefined", currency: "INR", equity: false})}}

Responsibilities Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Manage calls and respond to customer’s email Provide product and services information to customers Approach expected customers and give a presentation on current projects and services Research required information using available resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Qualifications and skills: Proficient in relevant computer applications 2-3 years of experience in a call center environment Knowledge of customer service practices and principles Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent) Ability to handle the stressful situation appropriately

Job posted by
apply for job
apply for job
Lovely Sharma picture
Lovely Sharma
Job posted by
Lovely Sharma picture
Lovely Sharma
Apply for job
apply for job

Support Executive
Support Executive

Founded 2017
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[4 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Remote, Guwahati
Experience icon
0 - 1 years
Salary icon
Best in industry{{renderSalaryString({min: 100000, max: 200000, duration: "undefined", currency: "INR", equity: false})}}

Roles and Responsibilities-Technical support and sales of our software products. Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting electrical safety checks on equipment. Only Female   Qualification - B.Com  (commerce graduate) with basic computer knowledge. All our product are taxation related, so, commerce background is must and its software product, so basic of computer and basic working with internet is required.    Experience - Fresher - 1year Location-Guwahati preferably but for experienced candidate work from home can be considered(Can be relocate in PAN India) Mode of Interview-Telephonic and Webinar

Job posted by
apply for job
apply for job
Sweta Singh picture
Sweta Singh
Job posted by
Sweta Singh picture
Sweta Singh
Apply for job
apply for job

Technical Support Operator - Robot
Technical Support Operator - Robot

Founded 2018
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 5 years
Salary icon
Best in industry{{renderSalaryString({min: 100000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

Job Description:Robot Pilots are the front line of Cognicept’s operation and play an essential role inthe successful deployment of robotics: remotely resolving, analyzing, and reportingrobot errors. Providing a quick resolution to the client robot system is the highestpriority. These interventions ultimately lead to better performance and moresophisticated applications of robotic systems. Robot Pilots use an error reportingmanagement system to document their interventions and findings into acentralized database which is then used by the client, other Cognicept Robot Pilots,and our engineers located worldwide.Key responsibilities :- Incident Management for robot issues within SLA.- Error handling and resolution.- Remote monitoring and robot operations.- Help robots find their way by remotely correcting their internal “GPS” location anddriving/controlling the robot through unpredictable situations usingCognicept’s propriety intervention system (it’s like a video game).- Identify and report errors/failures/bugs, and suggest improvements toprocesses and technologies.- Manage inbound and outbound calls in a timely manner.- Follow communication “scripts” and standard operating procedures.- Identify customers’ needs, clarify information, research every issue andprovide solutions and/or alternatives.- Keep detailed records of all interventions in the Cognicept database.- Track personal/team qualitative and quantitative KPIs with your line manager.- Take part in training and other learning opportunities to expand knowledge ofCognicept and the position.Skills/Qualifications:- Experience with incident management, customer service and tech support preferred.- Solid oral and written communication skills.- Solid reading comprehension and listening skills.- A keen eye for detail.- Ability to work both independently and as part of a team.- Excellent time to task management.- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)- Owns a functional smartphone with a data plan and an Indian phone number.- Able to work in 24/7 shift with 6 days of working.

Job posted by
apply for job
apply for job
Abhinandan Karki picture
Abhinandan Karki
Job posted by
Abhinandan Karki picture
Abhinandan Karki
Apply for job
apply for job

Customer Service Executive
Customer Service Executive

Founded 2012
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Gurgaon, NCR (Delhi | Gurgaon | Noida)
Experience icon
2 - 3 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

What you will do:  ➢ Customer Service  Work as a first layer of representation for Nirogam’s customers via all channels of communication, that is, website, social media, email, chat and telephone.  Communicate Nirogam’s purpose, core values and vision to customers.  Courteously welcome customers, understand their requirements, ask for a prescription from a physician, and take necessary customer details.  Take bookings for medical consultations.  Educate customers about products and services in a clear manner. Help customers understand Nirogam’s products and answer questions.  Follow up periodically for repeat orders, or as prescribed.  ➢ Complaint Resolution  Help and assist customers with their complaints, questions and their reservations, try to convince customers and qualify queries into leads  Manage issues and escalate complaints to the right desk for fast complaint resolution.  Respond promptly to customer inquiries. Improve response time to ensure exceptional customer experiences.  Take or Initiate corrective actions as and when necessary. Think and adopt new ideas into operations.  Remain calm if and when the customer is irate. As necessary, escalate and/ or take help.  Be a problem solver and work on customer retention. Ensure customer satisfaction.  Maintain a positive, empathetic and professional attitude towards every customer at all times.  ➢ Billing and invoicing  Provide invoice to customers for their purchase orders  Handle queries around the exchange of goods, sort out payment and billing related queries.  Take orders, process orders, forms, applications, and requests and process returns  ➢ Work Management  Know Nirogam’s products inside and out.  Keep records of customer interactions, transactions, comments and complaints.  Manage and balance workloads, set priorities and ensure that all benchmarks are met  Work cross-functionally with internal departments.  Adopt a systematic and automated way of working.  Collect and compile recurring issues, document cases for management to prioritize as needed.  Strive to increase opportunities for sales/growth through effective customer service.  Provide feedback on the improvements that can be made to the customer service process.  ➢ Relationships  Build highly efficient and effective working relationships with team members  Make work engagement a priority  ➢ Quality  Make sure all open communications are answered and closed in real-time.  Eliminate the re-incidence of operational issues by creating, documenting and communicating resolutions  Provide feedback on the improvements that can be made to the customer service process.  Never give incorrect information and or make false recommendations.

Job posted by
apply for job
apply for job
Deepika Roy picture
Deepika Roy
Job posted by
Deepika Roy picture
Deepika Roy
Apply for job
apply for job

Sr. Associate - GST Client Engagement and Support Lead
Sr. Associate - GST Client Engagement and Support Lead

Founded 2009
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
3 - 7 years
Salary icon
Best in industry{{renderSalaryString({min: 500000, max: 600000, duration: "undefined", currency: "INR", equity: false})}}

Requirements: Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.  Prior work experience in tax software solution or tax advisory companies preferred. Ability to effectively service large portfolio of customers Excellence in Interpersonal Skills with strong command on spoken and written communication skills Ability to thrive in a multi-tasking environment Roles and Responsibilities: Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.   Logging and keeping records of customer/employee queries Analysing call logs so you can spot common trends and underlying problems, to guide support team Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates. Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response. Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements. Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention. Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables. Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.

Job posted by
apply for job
apply for job
Manish Balani picture
Manish Balani
Job posted by
Manish Balani picture
Manish Balani
Apply for job
apply for job

Technical Support Executive
Technical Support Executive

Founded 2008
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Remote, Bengaluru (Bangalore)
Experience icon
0 - 6 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 500000, duration: "undefined", currency: "INR", equity: false})}}

Dear Candidates,   Greetings from Black and White Business Solutions   We have huge openings for "Domestic & International Voice Process"       Eligibility Criteria:   • 10th/PUC/ITI/Diploma/Graduate/PG anything is fine. • Good communication skill.     Work Location: All over bangalore   Interview Location: Indiranagar   Salary Package:13000-31000 + Incentives Based on your Interview Performance     Job Description:   • The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries . • He/She must show the willingness to learn new things every time and then. • Must discuss every matter with its supervisor or team leader to get any issue sorted • Giving a resolution to the customers or clients should be the whole and sole responsibility. • Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc. • Must be very effective in providing customer service by providing resolution to their complicated queries and issues. • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.   Interested Candidates Please drop your updated CV to the Below   Looking for immediate joiners.   Thanks & Regards Meghala

Job posted by
apply for job
apply for job
Archana S picture
Archana S
Job posted by
Archana S picture
Archana S
Apply for job
apply for job

Customer Support Executive
Customer Support Executive

Founded 2008
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Remote, Bangalore
Experience icon
2 - 7 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

Hi dear Applicant, Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview   Openings :   Customer Support : Voice & Non-voice   Health Care Accounts Receivable Medical Billing Insurance Banking / collections Accounts & Finance   Technical Support : Voice & Non-voice   Technical Trouble Shooting Hardware and Networking IT Help Desk Desktop Support Technical Chat / Email Support Application Support (Voice) IT Trouble Shooting   Benefits :   Day / UK / US Rotational Shifts 15k to 35K Take home Two way Transport Unlimited incentive Structure No registration Fees   Skills Required :   Should be flexible with rotational Shifts Manageable or Good English Communication Skills Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply Candidates with Graduation Backlogs can apply.   Documents Required :   Fresher : 10th / 12th / Graduation all semester Marks card Aadhar Card ID proof Pan Cad ID   Experience :   Previous Companies Offer letter / relieving letter / one month pay slips 10th / 12th / Graduation all semester Marks card Aadhar Card ID proof Pan Cad ID     *************PLEASE DO REFER YOUR FRIENDS*************

Job posted by
apply for job
apply for job
Shivani G picture
Shivani G
Job posted by
Shivani G picture
Shivani G
Apply for job
apply for job

Business Development Manager - DM (Jodhpur)
Business Development Manager - DM (Jodhpur)

Founded 2018
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Jodhpur
Experience icon
0 - 3 years
Salary icon
Best in industry{{renderSalaryString({min: 100000, max: 200000, duration: "undefined", currency: "INR", equity: false})}}

Business Development Manager in Digital Marketing (BDM-DM)     Skills: Graduation (Preferred).                Must have excellent English communication.                Must be comfortable for night shift working.                Every month we are providing bonus apart from the salary.                Candidates from Jodhpur Only.                Experience: Min 1 year(preferred)

Job posted by
apply for job
apply for job
Yogesh G picture
Yogesh G
Job posted by
Yogesh G picture
Yogesh G
Apply for job
apply for job

Customer Success executive
Customer Success executive

Founded 2016
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
3 - 5 years
Salary icon
Best in industry{{renderSalaryString({min: 400000, max: 500000, duration: "undefined", currency: "INR", equity: false})}}

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results. Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding. Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clients What you’ll do: Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.   Tools and Skills Required Must Have: Highly organized and able to multi-task. Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service. Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)   Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.) Strong Technical Background. What’s attractive about us?We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships  Sports Subscriptions  Entertainment Subscriptions  Key Conferences and Event Passes Learning Stipend  Team Lunches and Parties  Travel Reimbursements  ESOPs  That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

Job posted by
apply for job
apply for job
Gunjan G picture
Gunjan G
Job posted by
Gunjan G picture
Gunjan G
Apply for job
apply for job

Customer Support executive
Customer Support executive

Founded 2009
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Bengaluru (Bangalore)
Experience icon
2 - 4 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

Responsibilities: Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment   Requirements: Graduate (Any Discipline) Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent Excellent English - Verbal & Written (Highly Professional English) Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)

Job posted by
apply for job
apply for job
Navaneeth Kumar picture
Navaneeth Kumar
Job posted by
Navaneeth Kumar picture
Navaneeth Kumar
Apply for job
apply for job

Presales Executive - Customer Service
Presales Executive - Customer Service

Founded 2019
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
0 - 5 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

Job Description: The candidate will be responsible to engage with HNI and NRI customers who are looking to buy Premium property in and around Mumbai with the ticket size upwards Rs.2.5 Crore. She will be responsible to understand the requirement of customers and fix a meeting for our Sales Team with them. Roles and Responsibility: New lead generation for creating pipeline of prospective HNI and NRI customers. Understand the requirement and fix meetings with prospective HNI / NRI customers to present premium and luxurious projects in and around Mumbai, following up the sales proposals and deliver monthly precise and up to date sales reports. Enhance Product knowledge by market research for better deliverable. Responsible for MIS, monitoring all documentation, agreements and registrations as well as monitoring payments. Ensure uniform customer experience through standardized processes and handhold the customer through the post sales process upto possession. To lead and implement customer delight initiatives e.g. welcome kits for new customers, prompt allotment letters Job Location: Chandivali, Mumbai. Company Profile: TreasureLand being into real estate segment consists of a robust and committed team of professionals with fresh ideas in conceptualizing, designing, construction and marketing. We act as a backbone to developers and investors who understand the potential in real estate market and are looking for subject matter experts in the niche.The company has executed several projects in Jaipur, Bangalore, Mumbai and Pune. As the company is growing exponentially with an annual turnover of Rs.8Cr+, it is looking for individuals who are dynamic and are willing to lead PAN India expansion.Website: www.treasureland.in

Job posted by
apply for job
apply for job
RUBINA SOLKAR picture
RUBINA SOLKAR
Job posted by
RUBINA SOLKAR picture
RUBINA SOLKAR
Apply for job
apply for job

Customer Support executive (Non Voice BPO)
Customer Support executive (Non Voice BPO)

Founded 2007
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[4 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Remote, Chennai
Experience icon
0 - 1 years
Salary icon
Best in industry{{renderSalaryString({min: 100000, max: 100000, duration: "undefined", currency: "INR", equity: false})}}

Warm Greetings From Zealous Services!!! We have Immediate requirements for Freshers in BPO Non Voice Process @ Chennai. Reference Name : Irfan-HR Note: Interested candidates can "Walk-in" to the below mentioned address directly and mention your reference as "Irfan-HR" on top of your resume. Interview Scheduled: Walk-In Date: Monday To Friday Walk-In Time: 10.00 AM to 4.00 PM only    Role: Customer Support Executive Process: US International Non voice Qualification: Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropouts ( 2015 - 2019 passed outs only) Age Limit: 18-27 Years. Working days: 5 Days Working, Saturday and Sunday Fixed Week Off Please Carry below documents (mandatory): # Updated Resume Copy. # Carry an Aadhar Xerox with you. # Educational Mark lists for Verification.  Venue Details: Zealous Services,  No: 17/7, B Block,Ground Floor, NRCS Towers, Kodambakkam High Road, Nungambakkam, Chennai-600034. Landmark: Near to Palm Grove Hotel Refer to your Friends too!!! Spot Offer: Grab the opportunity Don't miss it !!!

Job posted by
apply for job
apply for job
Mohammed Irfan picture
Mohammed Irfan
Job posted by
Mohammed Irfan picture
Mohammed Irfan
Apply for job
apply for job

Customer Success Associate
Customer Success Associate

Founded 2013
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
1 - 5 years
Salary icon
Best in industry{{renderSalaryString({min: 300000, max: 900000, duration: "undefined", currency: "INR", equity: false})}}

Promobi is looking for a Customer Success Associate who would be responsible for developing customerrelationships to promote customer retention and loyalty. Someone who would be Reviewing the existingcustomer accounts and customer satisfaction. And will focus on growing additional sources of revenueand product reach within accounts.Location - PuneKey Responsibilities :The individual role that you’ll play in our team:● To support the post-sales customer lifecycle as it relates to customer adoption, on-goingsupport, programme optimization, and expansion.● Create better modes of operations to make customer service easier for both team members andcustomers.● Establish a successful account management routine.● Support customer renewals, proactively identifying and prioritizing resources and strategic valueand renewal timeframe.● Closely monitor the assigned Accounts; providing insight to Customers.● To be responsible for customer retention and the prevention of churn across our Customer base● Focus on customer relationship management by helping them to upgrade to better plans andget more revenue for the business.What we want to see in the potential Candidate● Quick learner and versatile.● Must possess strong communication skills in English,---both written and verbal● Excellent skills for communicating and relating with both staff members and customers● Good interpersonal skills to create a cordial relationship with team members● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.● Have good to handle disputes and emergencies● Must have a strong understanding of our Customers’ business objectives● Ability to identify and articulate how solution supports achievement of the Customers’ strategicbusiness goals● An excellent problem solver with strong analytical skills● The ability to manage your time and plan your day effectivelyAbout Mobilock Pro: (Our Flagship Product)MobiLock is a one-stop solution, focused on managing corporate-liable & dedicated devices,tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and digital signages. OurUnified Device Management dashboard is intuitive and easy-to-use. It allows you to manage all yourdevices, apps, and content from one place.Promobi Technologies:ProMobi Technologies provides a leading Mobile Device Management Solution under the brandMobiLock Pro. The solution allows organizations to manage Android and iOS devices from the cloud. Itoffers modern mobile device management (MDM), application management (MAM) and contentmanagement (MCM) experience for corporate-owned devices. Renowned organizations from startups toFortune 500 trust MobiLock Pro for their Device Management.

Job posted by
apply for job
apply for job
Kevin Marbaniang picture
Kevin Marbaniang
Job posted by
Kevin Marbaniang picture
Kevin Marbaniang
Apply for job
apply for job

QDC Expert - Customer Support Representative
QDC Expert - Customer Support Representative

Founded 2010
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
2 - 4 years
Salary icon
Best in industry{{renderSalaryString({min: 300000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

Opportunity As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team. We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.  Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools. Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you! Responsibilities You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session) Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA. Reproduce customer issues and log tickets to be solved by the engineering team. Guide users on product features and train them to use it effectively. Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials) Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.  Rigorously measure support SLA & metrics and improve it continuously. Maintain regular communications with customers about new feature developments and enhancements to the product.  Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks. What you can expect in the next 12 months Within 1 month You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. You should have gone through at least 3 onboarding and sales experience in the buddy system. You should have spent a day at the laundry store to get live hands-on experience. You should be able to configure SMS API’s for national and international clients. Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.  Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.  Within 3 months Independently handle hardware integration and support.  Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users. Within 6 months Maintain a  level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles. Within 12 months Help interview, onboard and train incoming team members. Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine. What an ideal candidate looks like? At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.  Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products. Ability to understand a software product and its nuances very well. Experience managing customer interactions effectively. Previous B2B SaaS and enterprise software experience. Excellent written and verbal communication skills. Ready to work in US Shift in the future when required. What are we looking for? Attitude Skills Empathy Positive Attitude Patience Organized Process Driven Coachable Metrics Driven Attentive and Listening Skills Ability to explain in uncomplicated/ simple language About Quick Dry Cleaning We are on a mission to make Dry Cleaners and Laundry business winning in the digital era. We believe in  Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these. Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our impact so far 3 Billion garments processed through QDC Dry Cleaning Cloud 47 countries 1000+ Paid subscribers 5000+ Users All this could be achieved with a nimble team of 20 from our single office in Noida Why join QDC? Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please. Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours. Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand. Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Job posted by
apply for job
apply for job
Vivek Saini picture
Vivek Saini
Job posted by
Vivek Saini picture
Vivek Saini
Apply for job
apply for job

Client Servicing
Client Servicing

Founded 1928
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[4 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 3 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

Executive/Senior Executive (Client Service)Educational Qualification: Graduate/Post-Graduate in any disciplineExperience: 0 - 3 YearsLocation: BangaloreShift: Day / NightKey Responsibilities: Work as a part of the clients' virtual business team or individually. Act as the SPOC (Single Point of Contact) with clients through email, phone or chat. Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements. Work as a part of the both internal and external clients' extended team. Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements. Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients.   Candidate profile: Graduate/Post-Graduate in any discipline Excellent communication skills Strong customer service attitude Desire to learn new things every day Good with comprehension and analytical skills Good at using search and internet tools like Google, Wikipedia, Yahoo etc. Good in handling Office productivity tools such as Microsoft Office Willing to relocate to Bangalore The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits). Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position. Candidates should have all relevant education & experience related documents.

Job posted by
apply for job
apply for job
Syeeda Arshiya picture
Syeeda Arshiya
Job posted by
Syeeda Arshiya picture
Syeeda Arshiya
Apply for job
apply for job

Operations Executive (Voice & Non-Voice)
Operations Executive (Voice & Non-Voice)

Founded 2004
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[4 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 3 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 200000, duration: "undefined", currency: "INR", equity: false})}}

Job Purpose:   To Answer queries/resolve problems of customers through Inbound. Attend Inbound & Outbound calls, sometime respond through email and chat to customers. Provide correct and quality information to customers on every call, promote good listening and English grammar skills.   Eligibility Criteria:   Good speak, read & Write English & Hindi mandatory. Able to communicate confidently and politely, with good speaking skills. Awareness on Banking or Banking products. Detailed knowledge of intricacies of Banks products and how they compare against competitors. Good typing skills (Quality & Speed) Ability to handle telephonic conversations Good Listening & Comprehension skills Should be flexible to work in 24/7 shift

Job posted by
apply for job
apply for job
Priyanka Parida picture
Priyanka Parida
Job posted by
Priyanka Parida picture
Priyanka Parida
Apply for job
apply for job