You will be part of a team which is the "True North" of the organization. Patience and Empathy come naturally to you. You handle customer escalations like a pro following the existing processes and thinking of solutions which can prevent such escalations in the future. You empathize with customers and keeping them happy at all times is a given statement! Soft Skills: Should be able to understand and appreciate that chaos/randomisation is the only constant at a startup. Should be a passionate self-starter; ready to get their hands dirty Should envision and manage the growth of tech vertical to complement business growth Should have clarity in thought and articulation. Prior experience of high energy and intense environments - would be a plus Technical Skills: Troubleshooting skills with problem solving ability Prior experience in customer service would be an added plus Customer service experience in Travel industry - would be an added plus Proficiency in excel across pivot and basic functions - would be an added plus Working knowledge of Cloud applications like Google sheets, Doc and Drive
Job role: Customer Support Executive Age: Between 18 to 26 years Interview Time: Monday to Friday 10.00 AM to 4:30 PM Salary: Best in the Industry + Incentives Job responsibilities: Handling US calls. Handling customer queries and giving a resolution. Effective in providing resolution through call and chat within the time consigned. A fixed week off and 5 working days a week. Interview Timing: 10.00 am to 4.00 pm Interview Date: Monday to Friday Reference name: Jeba HR Interested candidates can walk in directly to the below-mentioned venue for the interview. Venue details: ZEALOUS SERVICES No.17/7 shafika building Ground floor Kodambakkam high road Nungambakkam Chennai-34, Landmark: Near Palm Grove Hotel & Opposite to Dominos. Note: Mention Jeba HR on your resume for reference & Carry Aadhar Xerox and Original Marksheet for Verification
This position is for Bengali speakers only!!! Freshers and experienced candidates are welcome. Plus Media is an International IT-company. We started our business 15 years and have projects in 7 countries. We develop websites for brides and grooms all over the world. Check our Indian website: www.wedding.net We have full-time position open in our Office in Noida, Delhi NCR. The ideal candidate will possess the following qualities: Willingness to learn and master new tasks Ability to manage multiple tasks simultaneously Strong desire to work in an ambitious team and grow with it! Responsibilities and Duties Update information on the website Collect information on phone from wedding vendors and venues (banquet halls, hotels, photographers etc) Interact with vendors Create detailed descriptions Deliver client-oriented content Edit photos and videos Required Experience, Skills and Qualifications Native Bengali speaking English speaking Verbal and communication skills Grammar literacy Attention to details Basic knowledge of photo-editing Hands-on experience with MS Office Perfect knowledge of Internet-serfing We offer: Full-time work in stable company Good salary on time (salary depends on the experience and skills) Learning opportunities (We'll teach you everything from the very beginning!) Professional growth New office walking distance from the metro Team of young and ambitious professionals
Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. The primary responsibilities of a Customer Service Executive would be: • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Ability to multi-task, prioritize, and manage time effectively
You will be part of the Customer happiness team. Your role requires you to speak to customers, understand their requirements and qualify potential leads who will be called by Travel consultants. As an additional responsibility, you will also be handling Pickyourtrail’s web chat which is also a potential revenue channel. The role exposes you to both aspects of customer service - lead qualification and support on chat. Soft Skills: *Should be able to understand and appreciate that chaos/randomisation is the only constant at a startup. *Should be a passionate self-starter; ready to get their hands dirty *Should envision and manage the growth of tech vertical to complement business growth *Should have a clarity in thought and articulation. *Prior experience of high energy and intense environments - would be a plus Technical Skills: *Prior outbound experience - would be an added plus *Customer service experience in Travel industry - would be an added plus *Proficiency in excel across pivot and basic functions - would be an added plus *Working knowledge of Cloud applications like Google sheets, Doc and Drive
YOU : * Have startup (all-hands-on-deck) attitude; prior experience in startup, tech startup preferred * Have at least a year of experience in the customer-facing role; customer success, account management, or customer support experience is a plus * Are excellent writer and communicator with strong presentation skills both via phone and email * Are able to learn new concepts and processes quickly * Are willing to relocate to Ahmedabad, Gujarat YOU PROBABLY HAVE: * Ability to proactively identify and solve any issues that could affect customer satisfaction or retention * Used analytics/CRM tools like Intercom, Mixpanel, Piwik * Strong analytical skills to capture insights on how the customer is interacting with the platform * Excellent English skills, both written and spoken * Knack of speaking and communicating with people YOU WILL: * Take ownership of customer accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary * Provide support to new and existing Armada customers * Coach customers on new uses and best practices for Armada to drive adoption and retention * Provide timely and thoughtful responses to client questions and requests * Communicate with engineering and product teams to make the system efficient
- Identifies business opportunities by identifying prospects.- Sells products by establishing contact and developing relationships with prospects; recommending solutions.- Outbound calling on data collected through lead generation activities/secondary data sources.- Daily follow-ups on older leads and work on new leads.- Maintains quality service by establishing and enforcing organization standards.- Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.
Job Description: We are urgently looking for a new member to our Service Team in Noida office Responsibilities and Duties: - Receiving calls from our customers and collecting data on their queries - Using CRM for keeping data - Support to Service Team in all customer care questions - Collecting feedback about our services Skills required: - Good communication skills - Fluent Hindi and English - Attention to details - Self-motivation - Desire to grow with the company What we offer: - Work in a friendly atmosphere of Startup - Learning opportunities: we have international team with more than 15 years experience - Professional growth and challenging tasks - New office walking distance from the metro - Team of young and ambitious professionals - Chai/coffee at the office Job Type: Full-time About company: Our company designs and develops websites for brides and grooms all over the world. We have more than 15 years of experience in this market. Our projects are well-known in Russia, Thailand and other countries. Now we are developing our Indian project Wedding.net This website is useful for all customers who are planning wedding functions and other social events all over India. Wedding.net has the most full and various information. Our content-team is searching for a new information (venues and wedding vendors) and download it to the website regularly. Also vendors download new photos and information in their portfolio on the website by themselves. We have the most detailed catalogues (13 000+ venues and 45 000+ vendors are enlisted all over India). Because of a huge amount of unique and useful content Wedding.net is shown on the TOP positions in Google search. It is very easy to find us for all target visitors. We are sure, that search in Internet should be the most quick and easy way, that is why we give our users high-quality content and opportunity to contact vendors immediately without any registration form and time lag. We are looking for people who are interested in challenging job and are ready to grow together with the company.
Will be doing International calling. Easy process. Medical KYC Process. Night Shifts. Free Food Free Cab within range. FIXED SATURDAY AND SUNDAY WEEK OFF and the Fixed shift is also available. We are looking for immediate joining.
Sales Executive Do you thrive on working with the cutting edge technology? Working with innovators in the early stages of ideas, products, and platforms? Do you want to transform an industry? Crave new challenges, hard problems using the latest in battery technology? At ION Energy we are building the world’s most advanced battery management and intelligence platform. ION was founded by a team of PhD's with decades of experience in advanced electronics and battery systems. Our groundbreaking and patented BMS technology acts as the core of high-performance applications like Electric Vehicles, Telecom Towers, DataCentres & More. As a Sales Executive at ION Energy you will be responsible for identifying and establishing contact with potential customers for battery management and intelligence systems. You will drive the prospected through the sales funnel and be fully responsible for lead conversion. You will also be required to travel around the world visiting & exhibiting our platform at leading trade shows. What you will do: You will initiate and lead the sales conversation as SPOC for new inbound leads/prospective customers Work independently as part of salesforce to achieve team & individual business goals Grow revenue & gain market share in the BMS & Analytics business Serve as the lead point of contact for all assigned customers & account management matters Build and maintain strong, long-lasting customer relationships with Automotive OEMs and Tier 1 Battery Suppliers Ensure the timely and successful delivery of our solutions according to customer needs and objectives Coordinate customer service and technical support teams to support customers Provide regular sales forecast & reports This is you: BSc or Masters in Engineering (Electronics preferred) Knowledge of Automotive Electronics, Lithium-Ion Batteries, Battery Management Systems (Preferred) 2+ years of enterprise sales OR sales experience with Automotive component supplier Proven track record of meeting and exceed revenue targets Ability to quickly understand complex problems and package custom solutions for customers Self-Starter executive, capable of taking a sales conversation from start to finish line Ability to prioritize multiple customers, projects and adhere to business-critical deadlines Excellent written and verbal communication for international sales Our culture is founded on ensuring openness, extreme ownership, full responsibility and unfiltered honesty. We value excellence and look for strengths, resilience, curiosity and above all, moral fibre. Come join a high performance team dedicated to accelerate the Earth’s transition to an all-electric future.
You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically
We're a startup working out of a bungalow in Koramangala, Bangalore trying to make life easier for car owners across India. We've been around for 3 yrs, and we provide drivers on demand and car care services through our mobile apps (Android, iOS) and website. We recently raised a pre-Series A round of $3M, which will help us grow both our team and our business. We are hiring Customer Service Executives, please find the JD below. > Good communication and convincing skills. > Fluency in English & Hindi. > Flexible for rotational shifts/week offs. > Preferably experienced candidate (>6 months)