11+ Global Operations Jobs in Delhi, NCR and Gurgaon | Global Operations Job openings in Delhi, NCR and Gurgaon

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Sales Consultant

Role Overview We are seeking a results-driven Sales Consultant to drive business growth. You will identify market opportunities, build lasting client relationships, and deliver solutions aligned with our strategic vision.

Key Responsibilities

• Lead Generation: Proactively find and qualify new business leads via research and networking.
• Client Consultation: Conduct discovery sessions to present tailored, high-impact solutions.
• Pipeline Management: Oversee the full sales lifecycle to ensure consistent revenue growth.
• Brand Ambassadorship: Represent the company at events to enhance brand visibility.
• Collaboration: Partner with marketing and product teams to refine sales strategies.

Qualifications

• Proven experience in sales, account management, or revenue-generating roles.
• Exceptional negotiation and communication skills.
• A proactive, adaptive, and learning-oriented mindset.
• Experience in tech or sustainability sectors is a plus.

Strong Product, UI/UX Designer Profile, with a focus on B2B SaaS/ Enterprise Products

Mandatory (Experience 1) – Must have 2+ years of hands-on experience in Product design, with a strong track record in B2B SaaS

Mandatory (Experience 2) – Must have experience in designing for complex domains such as automation platforms, low-code platforms, data management tools etc

Mandatory (Tools) – Proficient in Figma and familiar with modern design tools such as Notion, Framer, Webflow, Builder.io, Zapier, Replit, Lovable.

Mandatory (Portfolio) – Strong portfolio showcasing case studies, user research and UX work for B2B Enterprise SaaS products

Mandatory (Background) - BDes / MDes from Good Design college (Diploma not considered) OR B2B SaaS Company

Mandatory (Skill) - Must have Good Communication Skills

Location Bangalore and Noida / Hybrid

QUALIFICATION REQUIRED: B. Tech/B.E. in CS or IT or any related degree in computer programming 

EXPERIENCE REQUIRED: 4+ years EMPLOYMENT TYPE: 

Full-Time ROLES AND RESPONSIBILITIES: 

• Implement product features that are secure, scalable, robust and easy to implement and maintain. 
• Work independently within self-organizing Agile teams 
• Development and Implementation of web applications 
• Plan and identify solutions and risks in assigned work. 
• Be responsible for implementing features, providing bug fixes, and reviewing code quality to ensure they work well at the cloud scale.
• Take pride in ownership in code and product features delivered. 

Skills: 

Must Have Skills 

Angular 8+ ,NoSQL, Mongodb and Javascript 

Expertise on the Microsoft technology stack .Net, C# and REST APIs (.net framework 4.5+) SQL Server & DB semantics. (Couchbase will be a plus) OAuth standard /Bitbucket and Azure Strong experience in deployment of solution on cloud 

Good to Have Skills

 Good communication skills.(life science exp is a plus) 

Good understanding of project architecture and software development Knowledge of design user friendly interface processes.

 Good knowledge of Client-side scripting – JavaScript and JQuery, AngularJS. Ability to deliver software and artifacts independently 

Exposure to Big Data and cloud environment 

COMPETENCIES: 

Communicating with Influence : Strong interpersonal skills, with an ability to do client interactions 

Analysis & Problem solving : Capitalizes on opportunities to pursue value. Brings issues out in open so that all concern can address and find solution

Working in Partnerships/ team player : Building professional relationships with members of the client team 

Professional Expertise Development :  Has an open and learning mindset. Adapts to new learning approaches and methods

Skills Required -

• No handholding
• Logical thinking (scenario)
• API testing (POSTMAN)
• Database SQL (think of null & able to write join query)
• Why & when regression and different types of testing
• Able to write test case
• Web testing

Position: Big Data Engineer

What You'll Do

Punchh is seeking to hire Big Data Engineer at either a senior or tech lead level. Reporting to the Director of Big Data, he/she will play a critical role in leading Punchh’s big data innovations. By leveraging prior industrial experience in big data, he/she will help create cutting-edge data and analytics products for Punchh’s business partners.

This role requires close collaborations with data, engineering, and product organizations. His/her job functions include

• Work with large data sets and implement sophisticated data pipelines with both structured and structured data.
• Collaborate with stakeholders to design scalable solutions.
• Manage and optimize our internal data pipeline that supports marketing, customer success and data science to name a few.
• A technical leader of Punchh’s big data platform that supports AI and BI products.
• Work with infra and operations team to monitor and optimize existing infrastructure 
• Occasional business travels are required.

What You'll Need

• 5+ years of experience as a Big Data engineering professional, developing scalable big data solutions.
• Advanced degree in computer science, engineering or other related fields.
• Demonstrated strength in data modeling, data warehousing and SQL.
• Extensive knowledge with cloud technologies, e.g. AWS and Azure.
• Excellent software engineering background. High familiarity with software development life cycle. Familiarity with GitHub/Airflow.
• Advanced knowledge of big data technologies, such as programming language (Python, Java), relational (Postgres, mysql), NoSQL (Mongodb), Hadoop (EMR) and streaming (Kafka, Spark).
• Strong problem solving skills with demonstrated rigor in building and maintaining a complex data pipeline.
• Exceptional communication skills and ability to articulate a complex concept with thoughtful, actionable recommendations.

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

Creative Content Writer - B2B/B2C

Description:

Our clients have stories that need telling, we’re looking for storytellers who weave the right narrative for them. Are you comfortable telling stories of social impact, societal change, industrial evolution, and technological innovation? Are you well-versed with corporate communication, writing content for B2B marketing and sales, and enterprise content marketing? Have you worked on a large variety of content types - emails, brochures, flyers, social media content, website copy, sales presentations, webinar decks, articles, and whitepapers? Then you might be a good fit for this job.

Competencies:

• Ability to work on multiple projects simultaneously, effectively juggle diverse writing demands, and deliver on-time
• High retention capacity and the ability to understand client briefs to create effective content strategies.
• An unerring eye for detail and a knack for creativity. 

Skills:

• Ability to interpret data to make recommendations for optimizing online content marketing.
• Unique, engaging, and varied writing styles with good proofreading and research skills.
• Knowledge of keywords, meta tags, SEO, and basic writing terminologies.

Experience:

• Understands marketing KPIs and ROI generated from content marketing programs, including an understanding of how content sources influence audience acquisition pipelines.
• Experienced in writing blogs, product portfolios, reports, web content, brochures, and other marketing collateral for B2B/B2C clients.
• Has a solid foundation in SEO, content strategy, analytics, copywriting, and copy editing.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in both B2B and B2C domains. Please share only samples of work done by yourself for actual clients. Share only creative work done for an actual company, strictly no SEO blogs or personal blogs. . Shortlisting will be followed by a video interview.

• Instrumental in preparing SRS, detailed design document, case diagrams, data flow diagrams, class diagrams.
• Scripting and Programming for varied solutions.
• Constructing specifications and determine operational feasibility.
• Deploy programs and evaluate user feedback & experience on application deployment.
• Writing database script procedures, function & triggers.

• Must be well versed with software development lifecycle (SDLC) management with different project methodologies especially Agile methodology (Scrum).
• Strong Oops concepts, Entity Framework, Design Patterns bootstrap, Web/Windows Services knowledge.
• Working knowledge on C#, ASP.NET, MVC 4.0/5.0, LINQ, Javascript, JQuery, bootstrap, Web/Windows Services.
• Good to have knowledge of Angular JS.
• Must have worked on database like SQL Server/ MySQL.
• Working knowledge on google maps API or GIS would be an added advantage.

• 5-7 years of IT experience. B.E./B.Tech. in Computer Science/ IT or MCA would be preferred.
• Excellent oral and written communication skills.
• Candidate should hold 60% & above in 10th, 12th and Graduation