11+ Global Operations Jobs in Delhi, NCR and Gurgaon | Global Operations Job openings in Delhi, NCR and Gurgaon

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Title: SEO Marketing Specialist (Full-time)

Location: Sector 18, Noida, Onsite

Experience Required: 2+ Years

About the Role

We are seeking an SEO Marketing Specialist with proven expertise in driving organic growth within the Web3 ecosystem. The role requires a deep understanding of blockchain, crypto, NFTs, DeFi, and dApps to create strategies that boost visibility, improve rankings, and establish authority in this rapidly evolving industry.

Key Responsibilities

• Conduct keyword research specific to blockchain, crypto, NFT, and Web3-related topics.
• Optimize website pages, blogs, and landing pages for search engines.
• Implement on-page SEO best practices (meta tags, internal linking, headers, alt text, schema).
• Build high-quality backlinks via guest posting, PR, and partnerships.
• Improve technical SEO performance (site speed, indexing, structured data, mobile optimization).
• Monitor and analyze SEO metrics using Google Analytics, Search Console, Ahrefs, SEMrush.
• Collaborate with content writers and marketing teams to produce SEO-friendly Web3 content.
• Stay ahead of Web3 trends and adapt SEO strategies accordingly.

Required Skills

• Strong knowledge of SEO tools (Ahrefs, SEMrush, Moz, GA, GSC).
• Expertise in on-page, off-page, and technical SEO.
• Experience in content optimization & SEO copywriting.
• Solid understanding of the Web3 ecosystem (blockchain, cryptocurrencies, NFTs, DeFi, dApps).
• Familiarity with CMS platforms (WordPress, Webflow, etc.).
• Analytical mindset with ability to create SEO reports & insights.

Responsibilities

• Understand product requirements and create test plans, test cases, and test scenarios
• Perform manual testing of web and/or mobile applications
• Identify, report, and track bugs using tools like JIRA or similar
• Perform regression, smoke, functional, and UI testing
• Collaborate with developers to resolve issues and validate fixes
• Participate in requirement reviews and sprint planning
• Ensure high-quality releases within defined timelines

Requirements

• Experience in Manual Testing (Automation is a plus)
• Good understanding of SDLC and STLC
• Knowledge of testing techniques and methodologies
• Experience with bug tracking tools (JIRA, Bugzilla, etc.)
• Basic understanding of APIs, databases, or SQL is a plus
• Strong analytical and communication skills

Nice to Have

• Automation experience (Selenium, Cypress, Playwright, etc.)
• Experience testing mobile apps (Android/iOS)
• Knowledge of Agile/Scrum methodologies

We are seeking an experienced Zoho One Implementation Specialist to lead end-to-end implementation, customization, and optimization of Zoho applications—primarily Zoho CRM, Zoho Books, and Zoho Analytics. The ideal candidate will have hands-on expertise in architecting workflows, integrating modules, automating business processes, and delivering scalable solutions tailored to business needs.

You will collaborate with internal teams and clients to understand requirements, translate them into functional solutions, and ensure smooth deployment and adoption across the organization.

Key Responsibilities

Zoho CRM

• Implement, configure, and customize Zoho CRM modules based on business requirements.
• Set up automation workflows, blueprint processes, validation rules, scoring, and assignment rules.
• Customize layouts, fields, views, and dashboards.
• Integrate CRM with external systems via APIs, webhooks, or third-party tools.
• Optimize CRM performance through periodic audits and best-practice recommendations.

Zoho Books

• Configure Zoho Books for seamless finance, invoicing, and accounting operations.
• Set up tax rules, chart of accounts, payment gateways, automation, and templates.
• Integrate Books with CRM and other Zoho/third-party applications.
• Assist with data migration, reconciliation, and adherence to compliance standards.

Zoho Analytics

• Design and build interactive dashboards, visualizations, and reports.
• Create custom KPIs and metrics aligned with business goals.
• Integrate data from CRM, Books, and other Zoho/third-party systems.
• Ensure data accuracy, identify trends, and enable data-driven decision-making.

Zoho One Suite

• Configure and implement relevant applications across the Zoho ecosystem (Desk, Creator, Projects, Inventory, Flow, etc.) depending on requirements.
• Automate cross-functional workflows using Zoho Flow, Deluge scripting, and custom functions.
• Lead migration and deployment activities with minimal downtime.
• Provide post-implementation support and training to ensure user adoption.

Requirements

• 2–4 years of hands-on experience implementing and customizing Zoho One applications.
• Strong proficiency in Zoho CRM, and Analytics (must-have).
• Solid understanding of business processes across sales, finance, operations, and support.
• Experience with Deluge scripting, Zoho APIs, and integrations.
• Expertise in building dashboards, KPIs, and advanced reporting.
• Ability to manage multiple client projects independently.
• Excellent communication, requirement-gathering, documentation, and client-facing skills.

Preferred Qualifications

• Zoho certifications (CRM / Creator / Analytics) preferred.
• Experience with SQL, JavaScript, or data modeling is a plus.
• Understanding of accounting principles (for Zoho Books) is an added advantage.
• Prior experience working with SaaS, consulting, or IT service companies.

Role : Junior Developer (Junior Consultant) - Java/ React/Golang

Location : Gurgaon/Bangalore/Pune

Education : BE/ BTech/ MCA or equivalent engineering degree

Experience : 2-4 years of Java Programming experience

These are urgent positions and we are looking to onboard candidates by end of April . Only those should apply who can join immediately.

- Number of positions : 40

- Normal working hours

- Remote work environment

Salary : INR 4 Lakhs - 8.5 Lakhs/ year

- Selected candidates will undergo extensive Training of 6 weeks.

- 2.5 years of Service level agreement with Shortlisted and offered Candidates

Job Requirement :

Mandatory :

- At least 1.5 + year development or support experience in Java application

- Good understanding of Object-Oriented Concepts (OOPs)

- Understanding of web applications

- Good analytical and logical abilities

- Good communication and interpersonal skills

- Minimum 60 % marks in Class 10 & 12th & BE/BTech/ MCA

Desired :

- Working knowledge of JavaScript / Golang/ React

Perks and Benefits :

- Competitive Compensation

- Medical Insurance- Self, Family

- Term Life Insurance

- Group Personal Accident Insurance

- Long Service Awards

- Professional Certification Assistance

- Global Exposure

About Xebia :

Xebia Group consists of nine specialized, interlinked companies: Xebia, Xebia Academy, StackState, GoDataDriven, Xpirit, Binx.io, Instruqt, Qxperts and Xccelerated. Offices in Amsterdam, Utrecht, Hilversum, Paris, Gurgaon, Pune, Bangalore, Boston and Dubai.Expertise in Technology Consulting, Offshore Services, Deployment Automation, Digital Transformation, Agile Transformations, Agile Product Management, DevOps, Big Data & Data Science, Cloud Infrastructures, Agile Software Development, Blockchain, Quality & Test Automation, Classroom Training, In-Company Training, Artificial intelligence, and Machine Learning.Xebia explores and creates new frontiers. Always one step ahead of what businesses need, we turn the latest technology trends into advantages for our customers. As a mainstream frontrunner, we create new solutions and build the future with our clients.

If you are a technology enthusiast, we have the perfect job for you! We are looking for Node.Js Developers to join our agile team of professionals.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

JOB RESPONSIBILITIES

• Drive, design, build and deliver end-to-end solutions using Agile and User Centered Design processes.
• Build a distributed system based on SOLID design principles, concurrency, and distributed data.
• Demonstrate experience  writing enterprise software applications for high frequency and low latency environments.
• Hit the ground running with a typical Java ecosystem (Spring & its sub-projects, dependency injection, maven, hibernate, etc.)
• Maintain quality, modularity and ensure responsiveness of applications.
• Be able to pick up new technologies along their whole development stack including non-java ecosystems.  
• Collaborate with the rest of the engineering team to design to launch new features.
• Collaborate with cross-functional teams to define, design.
• Work with third-party data-sources and APIs.
• Unit-test code for robustness.
• Work on bug fixing and improving application performance
• Maintain code integrity and organisation.
• Help maintain code quality, organisation, and automation.
• Build a culture of continuous learning and improvement.
• Have a desire to collaborate to share and learn from your colleagues.

JOB REQUIREMENTS

• Extensive experience and deep understanding in Java 8, including multithreading, data-structures and algorithms.
• Strong understanding of distributed architecture concepts, Design patterns, SOLID principles, 

SOA, Microservices, Cloud hosting solutions (preferably AWS).

• Good experience in developing REST API and Json, in Java backend applications.
• Hands on experience with SQL, NoSQL concepts.
• Test driven development, including unit test cases using any test framework (JUnit, spring-test, MockMvc), and end-to end testing.
• Excellence in writing and maintaining clear end-user documentation including API specifications, patterns, best practices, and data definitions, including Swagger.
• Good knowledge of GIT.
• Familiarity with continuous integration and build automation tools like Jenkins pipelines for Continuous Integration (CI)/ Continuous Delivery (CD), maven/Gradle
• Experience with Agile software development (e.g., SCRUM or KANBAN) and/ or User Centered design process.
• Experience in working with Angular 6+/ReactJS 16+ & Redux, JSP, HTML5, CSS3, jQuery and Javascript will be a plus.

JD -

Given our business model, where our customers pay us over time, Customer experience is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a leader to own driving success for our customers. This role includes responsibilities for Customer experience, retention and Customer Success (e.g., onboarding, support, services, adoption, advocacy, retention, etc.)

• Drive Customer Experience Outcomes
• Define and Optimize Customer Lifecycle
• Manage Customer Experience Activities
• Measure the Effectiveness of Customer Experience processes
• Build a World-class Team
• Inspire Customer Success Across Company

Requirements -

• 1-4 years experience in leading customer-facing organizations
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background in E-commerce or Saas industries
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative personality with the ability to inspire others
• Excellent communication and presentation skills

JOB PROFILE : SHOPIFY DEVELOPER

• Education: Bachelor's Degree in IT, Computer Science, Computer Programming, or a similar field
• 2+ years of experience developing within the Shopify and Shopify Plus platforms
• 2+ years of experience in front-end technologies including, but not limited to, JavaScript, AJAX, HTML, CSS, SASS, XML
• Troubleshooting & debugging skills
• Interest in staying current and applying the most current best practices
• Able to work effectively in a fluid, fast-paced environment
• Has a true passion for design and technology
• A disciplined approach to testing and quality assurance
• Positive attitude, high energy, and love for broadening web development skill set

RESPONSIBILITIES

WHAT YOU'LL DO:

• Collaborating with the UX and UI design teams to produce seamless, robust, and innovative front-end user experiences
• Generating custom-tailored Shopify themes, and altering pre-existing templates
• Working closely with project managers to deploy project requirements
• Managing multiple projects simultaneously, and be able to address their specific needs and requirements at a moment's notice
• Understanding business needs that drive project features & functions and provide internal consultation