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Mumbai, Navi Mumbai
0 - 6 yrs
₹2L - ₹2.5L / yr
Customer Service
Financial accounting
Taxation
Problem solving
Communication Skills
+107 more
Job Title: Customer Support Executive
Location: On-site – Lower Parel, Mumbai (10 Mins Walking From Station)
Company: OneSpider Technologies LLP
Timings: Mon–Sat, 10:00 AM – 7:00 PM
Role Overview:
We are hiring for Customer Support Executive role to assist clients using our software. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).
Key Responsibilities:
- Handle client calls and resolve software-related queries
- Support clients with accounting, GST, and billing features
- Use AnyDesk / UltraViewer for remote troubleshooting
- Coordinate with internal teams when needed
Requirements:
- Min. 6 months of experience in customer support
- Commerce graduate preferred (B.Com or equivalent)
- Knowledge of accounting & basic GST
- Familiarity with AnyDesk / UltraViewer
- Strong problem-solving and communication skills
Why Join Us?
- Work with a leading healthcare software company
- Gain real-world experience in software and accounting support
- Friendly team and growth opportunities
Apply Now !
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Mumbai, Navi Mumbai
0 - 6 yrs
₹1L - ₹2.5L / yr
Customer Support
Accounting
GST
Taxation
Tally
+150 more
Hiring: Customer Support Executive
Location: On-site – Lower Parel, Mumbai
Company: Torero Softwares Ltd
Timing: Mon–Sat, 10:00 AM – 7:00 PM
About the Role:
Join Torero Softwares Ltd as a Customer Support Executive for our business management software Medica Ultimate. You will help clients over phone and remote tools, resolving queries related to software usage, billing, accounting, and GST.
What You will Do:
- Take inbound support calls
- Resolve software, billing, accounting & GST issues
- Use AnyDesk / UltraViewer for remote support
- Coordinate with internal teams
What We are Looking For:
- Commerce graduate preferred (B.Com or equivalent)
- Freshers with accounting knowledge are welcome
- 12th pass (Commerce) with prior customer support experience
- Basic knowledge of accounting & GST
- Familiar with AnyDesk / UltraViewer
- Strong communication & problem-solving skills
Why Join Us:
- Work with a leading healthcare software provider
- Learn real-world software and accounting support
- Friendly team + room to grow
Apply Now
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Mumbai
7 - 10 yrs
₹30L - ₹40L / yr
Business operations
Retail
Sales and operations planning
Business Planning
Go-to-market strategy
+6 more
Role: This resource is responsible for implementing business strategies & operations while developing key business relationships to achieve objectives focused on driving sales, profits & expansion for the online & offline business. The main objective is to identify and sourcing prospective in the new market, pipeline maintenance and adherence to operational processes.
Responsibility:
Responsibility:
- Develop, execute & deliver the annual and long-term strategic business plans to ensure delivery of the full potential of the brand at the pan India level
- Guide team in translation of strategy into business plans, brand positioning and go – to market strategies
- Identify and research potential markets to launch the new retail stores and advise management of new business development opportunities.
- Prepare and execute the marketing strategy for Company’s online & offline business model.
- Responsible for the launch and development of the fashion brand as per the agreed terms and conditions.
- Ensure the financial performance and revenue targets of the brand (online and offline) are achieved through analysis of its Profit & Loss and KPIs.
- Manage relations with key business stakeholders to develop trusting business partnerships.
- Support the day-to-day management of the brand.
- Advice and support stores with all areas of their business including store standards, stock management, customer relationship, staffing and recruitment, finances and payments, cost control, expansion.
- Develop sales and marketing tools, work out on sales promotional activities to support the sales plans.
- Develop the store audit plan and conduct the audits.
- Contributing to and upholding the standards for store compliance as outlined in the operating standards manuals
- Periodically reviewing layout and design of stores manuals and other communications tools for user-friendliness and completeness
- MBA/Post Graduate in Operations from a reputed institution
- Must have experience in translating vision/broad strategies into specific targets and tasks.
- Ability to deliver solution and provide expertise with speed and imagination
- Should possess a high degree of business acumen and must have a good understanding of P&L
- Strong research and analytical skills
- Flexible and able to multi-task; can work within a fast-moving environment
- Must have good connections and networking in the retail & eCommerce ecosystem
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Mumbai
3 - 7 yrs
₹2L - ₹3L / yr
Customer Support
Operations
Telesales
Business operations
Customer Success
+1 more
The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system.
Key Responsibilities:
a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests.
d) Refer unresolved customer grievances or special requests to designated departments for further investigation
e) Maintain Customer Database and data management
f) Ensure operational assistance by supervising order packaging
g) Dealing with third-party platforms to ensure stock levels are maintained
h) Manage whatsapp queries and process orders
i) Daily, Weekly and Monthly Reporting
Required Qualifications
Education Qualifications:
Basic – Class XII School Leaving Certificate and secretarial diploma.
Preferred – a graduate degree in any discipline or diploma in business studies
Experience:
• Minimum of 1-2 years work experience in a customer service role
• Highly competent in Microsoft Office i.e., Word, Excel
• Typing speed and accuracy ie. typing minimum 60-70 wpm
• Previous customer care experience
• Able to use emails and whatsapp and communicate
• Ability to communicate in Hindi and English
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