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*ROLE: SALES OPERATIONS*
Roles and Responsibilities
- Manage marketplace operations, including listings, inventory management, and sales analysis.
- Coordinate with vendors for product uploads and issue resolution.
- Act as the primary point of contact for new leads, educating them about our products and passing qualified leads to the sales*team.
- Handle order processing and ensure timely delivery.
- Address customer inquiries and complaints.
- Regularly update the database and be on top of all developments.
- Streamline operational processes and conduct regular audits.
- Collaborate cross-functionally to align activities with objectives.
Preferred Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or similar.
- 2 years of e-commerce operations experience, preferably in marketplaces.
- Strong analytical skills for data-driven decisions.
- Excellent communication and customer*centric approach.
- Ability to multitask, prioritize, and meet deadlines.
- Flexible to adapt to evolving business needs.
- Ability to work effectively on tools like MS office, Video conferencing, analytics.
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Responsibility:
- Develop, execute & deliver the annual and long-term strategic business plans to ensure delivery of the full potential of the brand at the pan India level
- Guide team in translation of strategy into business plans, brand positioning and go – to market strategies
- Identify and research potential markets to launch the new retail stores and advise management of new business development opportunities.
- Prepare and execute the marketing strategy for Company’s online & offline business model.
- Responsible for the launch and development of the fashion brand as per the agreed terms and conditions.
- Ensure the financial performance and revenue targets of the brand (online and offline) are achieved through analysis of its Profit & Loss and KPIs.
- Manage relations with key business stakeholders to develop trusting business partnerships.
- Support the day-to-day management of the brand.
- Advice and support stores with all areas of their business including store standards, stock management, customer relationship, staffing and recruitment, finances and payments, cost control, expansion.
- Develop sales and marketing tools, work out on sales promotional activities to support the sales plans.
- Develop the store audit plan and conduct the audits.
- Contributing to and upholding the standards for store compliance as outlined in the operating standards manuals
- Periodically reviewing layout and design of stores manuals and other communications tools for user-friendliness and completeness
- MBA/Post Graduate in Operations from a reputed institution
- Must have experience in translating vision/broad strategies into specific targets and tasks.
- Ability to deliver solution and provide expertise with speed and imagination
- Should possess a high degree of business acumen and must have a good understanding of P&L
- Strong research and analytical skills
- Flexible and able to multi-task; can work within a fast-moving environment
- Must have good connections and networking in the retail & eCommerce ecosystem