2+ Business operations Jobs in Mumbai | Business operations Job openings in Mumbai
Apply to 2+ Business operations Jobs in Mumbai on CutShort.io. Explore the latest Business operations Job opportunities across top companies like Google, Amazon & Adobe.
Business operations jobs in other cities
Business operations JobsBusiness operations Jobs in AhmedabadBusiness operations Jobs in Bangalore (Bengaluru)Business operations Jobs in ChennaiBusiness operations Jobs in Delhi, NCR and GurgaonBusiness operations Jobs in JaipurBusiness operations Jobs in Pune
Mumbai
7 - 10 yrs
₹30L - ₹40L / yr
Business operations
Retail
Sales and operations planning
Business Planning
Go-to-market strategy
+6 more
Role: This resource is responsible for implementing business strategies & operations while developing key business relationships to achieve objectives focused on driving sales, profits & expansion for the online & offline business. The main objective is to identify and sourcing prospective in the new market, pipeline maintenance and adherence to operational processes.
Responsibility:
Responsibility:
- Develop, execute & deliver the annual and long-term strategic business plans to ensure delivery of the full potential of the brand at the pan India level
- Guide team in translation of strategy into business plans, brand positioning and go – to market strategies
- Identify and research potential markets to launch the new retail stores and advise management of new business development opportunities.
- Prepare and execute the marketing strategy for Company’s online & offline business model.
- Responsible for the launch and development of the fashion brand as per the agreed terms and conditions.
- Ensure the financial performance and revenue targets of the brand (online and offline) are achieved through analysis of its Profit & Loss and KPIs.
- Manage relations with key business stakeholders to develop trusting business partnerships.
- Support the day-to-day management of the brand.
- Advice and support stores with all areas of their business including store standards, stock management, customer relationship, staffing and recruitment, finances and payments, cost control, expansion.
- Develop sales and marketing tools, work out on sales promotional activities to support the sales plans.
- Develop the store audit plan and conduct the audits.
- Contributing to and upholding the standards for store compliance as outlined in the operating standards manuals
- Periodically reviewing layout and design of stores manuals and other communications tools for user-friendliness and completeness
- MBA/Post Graduate in Operations from a reputed institution
- Must have experience in translating vision/broad strategies into specific targets and tasks.
- Ability to deliver solution and provide expertise with speed and imagination
- Should possess a high degree of business acumen and must have a good understanding of P&L
- Strong research and analytical skills
- Flexible and able to multi-task; can work within a fast-moving environment
- Must have good connections and networking in the retail & eCommerce ecosystem
Read more
Mumbai
3 - 7 yrs
₹2L - ₹3L / yr
Customer Support
Operations
Telesales
Business operations
Customer Success
+1 more
The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system.
Key Responsibilities:
a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests.
d) Refer unresolved customer grievances or special requests to designated departments for further investigation
e) Maintain Customer Database and data management
f) Ensure operational assistance by supervising order packaging
g) Dealing with third-party platforms to ensure stock levels are maintained
h) Manage whatsapp queries and process orders
i) Daily, Weekly and Monthly Reporting
Required Qualifications
Education Qualifications:
Basic – Class XII School Leaving Certificate and secretarial diploma.
Preferred – a graduate degree in any discipline or diploma in business studies
Experience:
• Minimum of 1-2 years work experience in a customer service role
• Highly competent in Microsoft Office i.e., Word, Excel
• Typing speed and accuracy ie. typing minimum 60-70 wpm
• Previous customer care experience
• Able to use emails and whatsapp and communicate
• Ability to communicate in Hindi and English
Read more
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs