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Job Title: Customer Support Executive
Location: On-site – Lower Parel, Mumbai (10 Mins Walking From Station)
Company: OneSpider Technologies LLP
Timings: Mon–Sat, 10:00 AM – 7:00 PM
Role Overview:
We are hiring for Customer Support Executive role to assist clients using our software. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).
Key Responsibilities:
- Handle client calls and resolve software-related queries
- Support clients with accounting, GST, and billing features
- Use AnyDesk / UltraViewer for remote troubleshooting
- Coordinate with internal teams when needed
Requirements:
- Min. 6 months of experience in customer support
- Commerce graduate preferred (B.Com or equivalent)
- Knowledge of accounting & basic GST
- Familiarity with AnyDesk / UltraViewer
- Strong problem-solving and communication skills
Why Join Us?
- Work with a leading healthcare software company
- Gain real-world experience in software and accounting support
- Friendly team and growth opportunities
Apply Now !
Hiring: Customer Support Executive
Location: On-site – Lower Parel, Mumbai
Company: Torero Softwares Ltd
Timing: Mon–Sat, 10:00 AM – 7:00 PM
About the Role:
Join Torero Softwares Ltd as a Customer Support Executive for our business management software Medica Ultimate. You will help clients over phone and remote tools, resolving queries related to software usage, billing, accounting, and GST.
What You will Do:
- Take inbound support calls
- Resolve software, billing, accounting & GST issues
- Use AnyDesk / UltraViewer for remote support
- Coordinate with internal teams
What We are Looking For:
- Commerce graduate preferred (B.Com or equivalent)
- Freshers with accounting knowledge are welcome
- 12th pass (Commerce) with prior customer support experience
- Basic knowledge of accounting & GST
- Familiar with AnyDesk / UltraViewer
- Strong communication & problem-solving skills
Why Join Us:
- Work with a leading healthcare software provider
- Learn real-world software and accounting support
- Friendly team + room to grow
Apply Now
Responsibility:
- Develop, execute & deliver the annual and long-term strategic business plans to ensure delivery of the full potential of the brand at the pan India level
- Guide team in translation of strategy into business plans, brand positioning and go – to market strategies
- Identify and research potential markets to launch the new retail stores and advise management of new business development opportunities.
- Prepare and execute the marketing strategy for Company’s online & offline business model.
- Responsible for the launch and development of the fashion brand as per the agreed terms and conditions.
- Ensure the financial performance and revenue targets of the brand (online and offline) are achieved through analysis of its Profit & Loss and KPIs.
- Manage relations with key business stakeholders to develop trusting business partnerships.
- Support the day-to-day management of the brand.
- Advice and support stores with all areas of their business including store standards, stock management, customer relationship, staffing and recruitment, finances and payments, cost control, expansion.
- Develop sales and marketing tools, work out on sales promotional activities to support the sales plans.
- Develop the store audit plan and conduct the audits.
- Contributing to and upholding the standards for store compliance as outlined in the operating standards manuals
- Periodically reviewing layout and design of stores manuals and other communications tools for user-friendliness and completeness
- MBA/Post Graduate in Operations from a reputed institution
- Must have experience in translating vision/broad strategies into specific targets and tasks.
- Ability to deliver solution and provide expertise with speed and imagination
- Should possess a high degree of business acumen and must have a good understanding of P&L
- Strong research and analytical skills
- Flexible and able to multi-task; can work within a fast-moving environment
- Must have good connections and networking in the retail & eCommerce ecosystem