Founding Director – German Language Academy (India Expansion)

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

2-3 years of sales coordination experience.

- Excellent communication and interpersonal skills.

- Strong organizational and time management skills.

- Ability to work in a fast-paced environment.

- Proficiency in CRM software and Microsoft Office.

- Strong analytical and problem-solving skills.

• Should handle a team of SEO Analyst
• The SEO lead would be responsible for leading and mentoring a team of the analyst to drive business goals
• Developing detailed project plan and monitor progress while delivering projects on time ensuring quality standards
• Make decisions about the day-to-day operation of the team members, including management of work assignments by them
• Primary point of contact for clients
• Perform and ensure completion of quality review check on outgoing work by the team to ensure quality, accuracy, and consistency
• Brainstorm new and creative SEO growth strategies
• Review, analyse and send the Weekly & Monthly to the clients
• Ensuring the Monthly POA & Commitments are delivered as per expectation
• Act as subject matter expert for team members, peers and clients
• Take the primary responsibility for all the Technical Audits & ensuring that the client website is following all the SEO best practices
• In-depth SEO technical knowledge (HTML, CSS, JS) also Google Analytics, webmaster tools, back-end SEO and various online tools
• Communicate team and management on project development, timelines, and results
• Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team

• 3-5 years previous experience in SEO, Digital marketing
• Ability to lead a team of multiple SEO analysts
• Experience in managing large enterprise or eCommerce websites
• Excellent written and verbal communication skills
• Ability to identify and resolve problems
• Ability to organize, manage, and prioritize tasks
• Proficient computer skills, including Microsoft Office Suite

Neo Jarvis: Vice President - Software Engineering

About the Role :

VP- Software Engineering would be responsible for providing technical leadership to our product engineering team. We are looking for a Full-stack Developer (Architecture Scope) with the craftsmanship of understanding, thinking, learning from the past, and then building. In addition, you should have the leverage to work on mistakes immediately, which requires one to learn by trial and error and eventually lead to perfection, instead of looking at perfection at the first attempt.

Expectations :

• Ability to learn new technology and be hands-on .
• Apply the fundamentals of Data Structure & algorithms over application development.
• To have explored serverless and basics of Docker and Kubernetes.
• Should have enabled cloud-based micro-services production-ready designs using AWS or Google Cloud services handling a scale of more than 1000+ concurrent user volume .
• Take ownership, and visualize security and data privacy while building.
• Primary ownership lies in POCs for solutions requiring Performance, Scale, Cost Optimization.
• Secondary ownership lies in POCs on AI Initiatives .
• Brainstorm and prepare logical and physical solution architecture and code flow diagrams for internal and external consumption .
• Apply design thought process and enable POC outcomes to facilitate production-ready code .
• Self-initiated improvements within the product to scale the solution architecture .
• Prioritize, optimize and automate any manual activities .
• Owns and facilitates Code Review .
• Owns and facilitates unit and integration test cases coverage from the product code lines.
• Understand SCRUM/Agile methodologies of working together.

Requirements :

• Total experience of 10 to 12 years.
• Angularjs or Reactjs, Typescript or JavaScript, NodeJs, MYSQL, NoSQL (Additional preference).
• Should have enabled cloud-based production-ready designs using AWS or Google Cloud services.
• Someone who is disciplined to document the artifacts and enables a design-based problem-solving approach.
• An ever-learning mindset and never-give-up attitude is more valuable to us than work experience. 

Perks:

• Flexible work timings and no leave policy
• We don't go behind timelines, we work for better product at flexible working hours.
• No hierarchy - Everyone has open access to anyone in the team.
• Medical insurance - We got you covered we provide insurance for you and your family members.
• 5 days a week - Take time off to revitalise.

Mandatory skills 

1. CSG Singleview (even a little exposure with any component is good enough).
2. At least One telecom project experience, i.e., billing /charging or rating modules. 
3. Broad understanding of UNIX operating environment
4. Hands-on experience in developing and executing test plans and scripts

Secondary exp:

1. Experience with multi-user, complex software applications
2. Mix platforms such as Windows/ Linux
3. Able to gain a basic understanding of client requirements.
4. Agile methodology experience and knowledge of testing methodology.