Process Executive

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

JOB DESCRIPTION – PROCESS COORDINATOR

JOB OVERVIEW:

We are looking for an active, smart, proactive, and client-focused Process Coordinator who can effectively manage core operations, coordinate with internal teams and clients, identify opportunities for process improvement, and contribute to business growth through smart cross-selling and solution-selling approaches.

The ideal candidate should have strong communication and coordination skills, take ownership of tasks, be proactive during meetings, and have the ability to manage multiple responsibilities efficiently.

Key Responsibilities:

• Manage and coordinate day-to-day core operational processes to ensure smooth and timely execution.
• Act as a key point of contact for clients, maintaining professional communication and ensuring their requirements are properly understood and addressed.
• Coordinate with internal teams to ensure tasks, deliverables, and client requirements are assigned and completed within timelines.
• Proactively participate in client and internal meetings, contribute ideas, ask relevant questions, and ensure important action points are captured.
• Prepare and circulate Minutes of Meeting (MOM) with clear discussion points, decisions, responsibilities, and deadlines.
• Assign tasks to respective team members and follow up regularly to ensure timely completion.
• Prepare and maintain daily, weekly, and monthly reports related to operations, tasks, client requirements, and team performance.
• Monitor ongoing processes and identify gaps, bottlenecks, and areas for improvement.
• Contribute proactively to process optimization and improvement initiatives to increase efficiency and productivity.
• Maintain accurate and updated CRM records, including client interactions, follow-ups, requirements, tasks, and status updates.
• Understand client requirements and proactively suggest relevant services, solutions, or value-added offerings wherever applicable.
• Identify opportunities for smart cross-selling and solution selling without compromising client relationships.
• Maintain regular follow-ups with clients and internal teams to ensure smooth project/process execution.
• Escalate issues, delays, or operational challenges to the concerned stakeholders in a timely manner.
• Ensure proper documentation and tracking of processes, tasks, meetings, and client communications.

Requirements& Qualifications:

.

• :Excellent verbal and written communication skills.
• Strong client handling and relationship management skills.
• Highly proactive, energetic, and solution-oriented approach.
• Strong coordination, task management, and follow-up skills.
• Ability to confidently participate and contribute in meetings.
• Good understanding of CRM processes and customer lifecycle management.
• Strong analytical and problem-solving abilities.
• Ability to identify opportunities for cross-selling and solution selling.
• Proficiency in MS Excel/Google Sheets, MS Office/Google Workspace, and CRM tools..
• Strong ownership, accountability, and attention to detail.

Job description:

Role Overview

We are hiring an Insurance Process Executive with 1–4 years of experience in insurance operations or back-office processing. The selected candidate will be responsible for managing end-to-end insurance processes including new business, renewals, endorsements, and claims support, while ensuring high accuracy and compliance with Australian insurance standards.

This role offers excellent exposure to international insurance processes and structured careergrowth opportunities.

Key Responsibilities

• New Business: Process new insurance policies, quotations, and compliance.
• Renewals: Handle renewal processing, prepare renewal schedules, and coordinate policy updates.
• Claims Support: Assist in claim lodgement, documentation collection, and follow-ups with relevant stakeholders.
• Endorsements: Manage policy modifications, updates, and mid-term changes.
• Compliance & Audit: Ensure accuracy of data entry and adherence to compliance and regulatory requirements as per Australian standards.
• Client Support: Respond to client queries, provide updates, and maintain professional communication with internal and external teams.
• Maintain proper records and documentation using internal systems and tools. Skills Required
• Strong communication skills (written and verbal).
• Good logical thinking and analytical ability.
• Strong attention to detail and accuracy in data handling.
• Proficiency in software tools such as Zoho CRM, MS Excel, Outlook, SharePoint, etc.
• Ability to work under deadlines and manage multiple tasks efficiently.
• Quick learner with adaptability to new processes and systems.

Eligibility Criteria

• 1–4 years of experience in insurance operations (with good knowledge of insurance class / transport insurance / Business Insurance), process executive roles, or back office support.
• Candidates with experience in the Australian insurance domain will be preferred.
• Commerce/Finance/Business background

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

We are looking for dynamic and detail-oriented professionals to join our Tax Process team. Candidates should possess good communication skills, adaptability, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle tax-related process operations and support activities
• Maintain accuracy and quality in day-to-day tasks
• Communicate effectively with internal teams and clients
• Ensure timely completion of assigned work
• Follow process guidelines and compliance standards

Eligibility Criteria

• Good English communication skills (written and verbal)
• Comfortable working in Night Shifts
• Flexible to work in different work modes as per business requirements
• Graduate in any discipline

Preferred Candidate Profile

• Quick learner with strong analytical skills
• Good interpersonal and coordination abilities
• Immediate joiners will be given preference
• Basic understanding of tax or finance processes will be an added advantage

Benefits:

• Provident Fund

Ability to commute/relocate:

• Banashankari III Stage, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• in any domain: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance 

·      Process and verify invoices, payments, and expense reports.

·      Manage Accounts Payable (AP) and Accounts Receivable (AR) activities.

·      Perform bank, vendor, and customer account reconciliations.

·      Prepare daily, weekly, and monthly financial reports.

·      Monitor cash flow and assist in forecasting activities.

·      Support month-end and year-end closing processes.

·      Ensure compliance with company policies and accounting standards.

·      Coordinate with international teams and stakeholders during shift hours.

·      Maintain accurate financial records and documentation.

·      Assist in audit preparations and respond to audit queries.

·      Identify process improvement opportunities and support automation initiatives.

·      Taken care of additional responsibilities as assigned.

Required Qualifications

·      Bachelor's degree in Commerce, Finance, Accounting, or related field.

·      2 years of experience in Finance & Accounts.

·      Strong knowledge of AP, AR, General Ledger, and reconciliations.

·      Proficiency in MS Excel (Pivot Tables, VLOOKUP, formulas).

·      Good analytical and problem-solving skills.

·      Strong communication skills for interacting with global teams.

·      Willingness to work in permanent night shifts.

Key Skills

·      Financial Analysis

·      Accounts Payable & Receivable

·      Reconciliation

·      Reporting & MIS

·      Advanced Excel

·      Attention to Detail

Experience: 1–2 Years

Location: Jaipur

Employment Type: Full-Time

Industry: Digital Marketing Agency

Job Overview:

We are looking for a CRM Executive to manage day-to-day process coordination, CRM updates, internal team follow-ups, and client-related requirements. The candidate will work closely with Sales, Marketing, SEO, Social Media, Content, Design, and other teams to ensure smooth workflow and timely completion of tasks.

Key Responsibilities:

• Coordinate with different internal teams to ensure timely task completion.
• Track project activities, deadlines, pending tasks, and deliverables.
• Maintain and regularly update CRM with accurate client and lead information.
• Manage follow-ups with internal teams and clients.
• Track client requirements, feedback, approvals, and pending information.
• Ensure proper client onboarding and handover between teams.
• Monitor CRM follow-ups and ensure no leads or client activities are missed.
• Identify process delays and escalate issues to the concerned manager.
• Prepare daily/weekly MIS and process reports for management.
• Maintain trackers, documentation, and process records.
• Support the team in improving internal processes and workflow efficiency.

Requirements:

• 1–2 years of experience in CRM, Operations, Process Coordination, or Client Coordination.
• Good knowledge of Excel/Google Sheets and CRM tools.
• Strong communication and follow-up skills.
• Excellent organizational and time-management abilities.
• Ability to coordinate with multiple teams simultaneously.
• Strong attention to detail and problem-solving skills.
• Basic understanding of digital marketing is preferred.
• Ability to work in a fast-paced agency environment.

Key Skills:

CRM Management | Process Coordination | Client Coordination | Follow-ups | MIS Reporting | Excel | Team Coordination | Task Management | Communication | Documentation

About Aparoksha Financial Services

Aparoksha Financial Services (AFPL) is a regulated NBFC built on a straightforward conviction: institutions that last are built through disciplined execution, sound governance, and people who take genuine ownership of their work. Over the last few years, we have built a meaningful presence in two-wheeler financing across India, backed by dependable operations, growing technology capability, and a culture that values follow-through over noise.

As we continue to grow—we are looking for the next set of accounting professionals who want to build on the foundation that the current team has built, and not simply maintain it.

We are hiring an accounting professional to join our Finance team in Bengaluru. Depending on your current experience, exposure, and demonstrated capability, you could join us as a Senior Executive, Assistant Manager, Manager, or Assistant Vice President – Accounts.

What matters more than the title is the disposition: someone who is comfortable with the fundamentals, willing to be precise where precision matters, and interested in strengthening how the accounting function operates as the organisation scales. You will work closely with the finance leadership team and be entrusted with responsibilities that are genuinely central to the financial integrity of the business — not peripheral to it.

Core Accounting & Reconciliations

•   Manage loan booking in aggregate on the core banking system (CBS), exercise control on their movement to the accounting platform.

•   Carry out disbursement, payment and billing transactions

•   Manage core accounting operations across Accounts Payable (AP) and Accounts Receivable (AR), including invoicing, receipt accounting, and vendor payment processing.

•   Perform bank, ledger, vendor, customer, and inter-company reconciliations with a high degree of accuracy.

•   Maintain accurate books of accounts, vendor and customer master records, and all supporting documentation. Exposure to ERP Next will be an added attraction.

Financial Closing & Reporting

•   Support month-end, quarter-end, and annual financial closing activities, including preparation of journal entries.

•   Prepare MIS, ageing reports, schedules, and management reports, and support financial analysis as required.

•   Monitor outstanding receivables and payables, and drive timely follow-up and resolution of discrepancies.

Compliance & Controls

•   Ensure compliance with GST, TDS, and other applicable statutory requirements.

•   Coordinate with internal and statutory auditors, providing documentation and clarifications as needed.

•   Strengthen internal controls and contribute to process improvements as the function matures.

For More Experienced Candidates (Manager / AVP level)

•   Own specific accounting workstreams end-to-end and take accountability for their accuracy and timeliness.

•   Liaise with banks, vendors, counterparties and lender representatives

•   Mentor and guide junior team members, and help shape processes and systems that will scale with the business.

•   Partner with cross-functional teams — credit, operations, and technology — to ensure accurate and timely financial operations.

What We're Looking For

•   2+ years of relevant experience in Finance & Accounts; candidates with significantly more experience are welcome to apply for the more senior bands of this role.

•   B.Com, M.Com, MBA (Finance), CA Inter, or an equivalent qualification.

•   Experience in an NBFC, bank, or other regulated financial services environment is preferred, though not mandatory.

•   A solid grasp of accounting fundamentals, reconciliations, GST, and TDS.

•   Working proficiency in MS Excel, and familiarity with an ERP or accounting systems other than Tally.

•   A high degree of ownership, integrity, and attention to detail — the kind that shows up in the small things as much as the large ones.

The Business Operations team is seeking an intern to help run the daily engine that keeps our sales pods accountable and drives how we scale. This role offers exposure to the full BizOps stack — compliance auditing, process improvement, sales enablement, and the BPM and automation work that is transforming manual operations into streamlined workflows. Ideal candidates are sharp, operations-minded, and eager to build a foundation at the intersection of business operations and process automation. 

Responsibilities: 

• Run daily and weekly compliance audits across our sales-pod SOPs, upholding consistency and quality across every pod 
• Review CRM records - call logs, notes, next steps, task completion, and data completeness - to keep pipeline data accurate and decision-ready 
• Turn audit findings into signal, surfacing the recurring gaps and bottlenecks that point to where process should be tightened, standardized, or automated 
• Feed the BPM and automation initiatives, helping identify manual checks that can move into automated workflows and validating that they work as intended 
• Support sales enablement by helping keep the SOPs, trackers, and playbooks our pods rely on sharp and current 
• Assist with documentation of business processes, workflows, and team procedures 

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development