Operation internship

Responsibilities of the Intern:

• Assist in the day-to-day operations of the firm, ensuring smooth and efficient workflow.
• Support the implementation and refinement of operational processes and procedures.
• Conduct research and analysis on market trends and competitor activities.
• Help in the preparation of reports, presentations, and other operational documents.
• Collaborate with various teams to gather information and ensure project timelines are met.
• Identify areas for operational improvement and propose solutions.
• Maintain accurate records and databases for operational tracking.
• Assist in managing communication channels and stakeholder interactions.
• Contribute to special projects as assigned by the management team.
• Ensure compliance with company policies and industry regulations.

Requirements:

• Currently pursuing or recently completed a degree in Business Administration, Finance, Economics, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Skills and Qualifications:

• Demonstrated ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A proactive approach to identifying and resolving operational challenges.
• Excellent interpersonal skills for effective collaboration and communication with team members and stakeholders.

The Business Operations team is seeking an intern to help run the daily engine that keeps our sales pods accountable and drives how we scale. This role offers exposure to the full BizOps stack — compliance auditing, process improvement, sales enablement, and the BPM and automation work that is transforming manual operations into streamlined workflows. Ideal candidates are sharp, operations-minded, and eager to build a foundation at the intersection of business operations and process automation. 

Responsibilities: 

• Run daily and weekly compliance audits across our sales-pod SOPs, upholding consistency and quality across every pod 
• Review CRM records - call logs, notes, next steps, task completion, and data completeness - to keep pipeline data accurate and decision-ready 
• Turn audit findings into signal, surfacing the recurring gaps and bottlenecks that point to where process should be tightened, standardized, or automated 
• Feed the BPM and automation initiatives, helping identify manual checks that can move into automated workflows and validating that they work as intended 
• Support sales enablement by helping keep the SOPs, trackers, and playbooks our pods rely on sharp and current 
• Assist with documentation of business processes, workflows, and team procedures 

Operations Executive

Experience: 0–2 years |

Team: Operations Team

Job Description Operations Executive is responsible for managing day-to-day operations, ensuring smooth workflows, and improving processes for enhanced efficiency. They act as a bridge between various teams, including sales, customer service, and finance, to ensure operational excellence and compliance with company policies. This role requires strong analytical, problem-solving, and organizational skills to support the company’s objectives and deliver exceptional service to clients. Key Responsibilities • Manage day-to-day deal and investment operations • Coordinate with Sales/RMs, Business, Tech & Marketing teams • Ensure updated deal dockets, trackers and operational MIS • Analyse investor, investment and deal-level data • Work extensively on Excel / Google Sheets • Use basic SQL for data extraction and analysis • Support investor-related processes including payouts, reinvestments and settlements • Coordinate with internal teams for documents and pending requirements • Identify operational gaps and drive issues to closure • Support new features/process launches and testing • Identify opportunities for process improvement and automation

Requirements • 0–2 years of experience in Operations / FinTech / Financial Services / Sales Operations • Strong Excel/Google Sheets skills • Good analytical and problem-solving ability • Strong attention to detail • Good communication and stakeholder-management skills • Ability to manage multiple tasks and follow through independently • Interest in financial/investment products is a plus

Internship duration - 3 months

Conversion to a full-time position after the internship will be based on performance. 

Role: Operations Intern

Location: Kolkata (In Office)

Duration: 6 months

Type: Full-time, Paid Internship

Working Hours: Aligned with UK working hours

About the Role

We are looking for an Operations Intern to support inbound sales conversations, prospecting, lead qualification, and pipeline management. This is a hands-on role with real responsibility. You will manage inbound enquiries, understand and qualify potential customers, follow up with prospects, book meetings, and ensure leads move through the pipeline without being overlooked. You will also help identify new business opportunities and maintain accurate prospect and CRM data. The role is particularly suited to someone who communicates clearly in writing, is highly organised, and wants practical exposure to B2B sales, lead generation, account management, and business development.

Key Responsibilities

Inbound Sales & Lead Management

Manage and respond to inbound sales enquiries professionally and promptly.

Understand what prospects are looking for and qualify leads based on factors such as fit, budget, timing, and decision-making authority.

Handle follow-up conversations, including pricing questions, objections, and prospects who become inactive and later re-engage.

Book qualified meetings and prepare clear handover notes so the relevant team has the context required for each conversation.

Track commitments, follow-ups, and next steps to ensure no opportunity is missed.

Escalate conversations that require senior input before responding externally.

Lead Generation & Pipeline Management

Source new business opportunities using lead generation and prospecting platforms.

Research and identify prospects that match the target customer profile.

Build, verify, clean, and maintain prospect lists, ensuring accurate data and avoiding duplicates.

Prioritise promising opportunities and move them into the sales pipeline quickly.

Follow up consistently with prospects while maintaining a professional approach.

Keep CRM records accurate and up to date.

Track which leads are progressing, converting, or stalling.

Prepare short weekly updates covering new leads, pipeline movement, and outstanding opportunities.

Skills & Requirements

Essential

Previous experience using a CRM or email outreach/sending tool.

Exposure to B2B sales cycles.

Familiarity with lead generation, prospecting, or sales intelligence platforms.

Previous experience with prospect research, email outreach, or account management is an advantage.

Strong written English and the ability to communicate professionally over email.

Ability to understand a prospect's message and identify what they actually need or are asking for.

Strong organisational skills and attention to detail, particularly around follow-ups and lead tracking.

Comfortable taking ownership and being accountable for assigned leads and conversations.

Good judgement about when to handle something independently and when to ask for guidance.

Proactive approach to following up and keeping opportunities moving.

At least one previous internship, ideally within sales, business development, account management, or a related area.

Key Skills

CRM | Email Outreach | B2B Sales | Lead Generation | Prospecting | Lead Qualification | Account Management | Business Development | Pipeline Management | Written Communication

What You'll Learn

This internship will provide practical experience working with real prospects and sales opportunities rather than purely observational training. You'll develop your professional writing and sales communication, learn how to qualify and nurture B2B leads, understand how a sales pipeline is managed, and gain hands-on experience with CRM and prospecting processes.

Strong performance during the six-month internship may also lead to an opportunity for a full-time position.

How to Apply

Apply with your CV along with a short covering message.

As part of the application, please answer the following in 3–4 lines:A prospect responds to your outreach saying they are interested, but they are currently working with another provider and suggest reconnecting next quarter. How would you respond?

We will use your response to assess your written communication, judgement, and approach to handling prospective customers.

• Coordinate daily operational activities and ensure smooth workflow.
• Track tasks, deadlines, and follow-ups.
• Maintain records, trackers, and process documentation.
• Coordinate with internal teams to ensure timely completion of tasks.
• Identify pending tasks and escalate issues when required.

Business Operations Executive

Location: Mumbai  •  Experience: 0–2 Years  

▌ ABOUT BXI WORLD

At BXI (Barter Exchange of India), we have reinvented the age-old concept of bartering for the modern Indian enterprise. We empower businesses to let their goods and services work for them — transforming inventory into a powerful engine for growth. Our digital marketplace connects businesses across multiple categories, creating a vibrant B2B community where organizations exchange products and services through the BXI ecosystem.

▌ ABOUT THE ROLE

We are looking for a proactive, adaptable, and people-oriented Business Operations Executive to support our growing Business Operations team. You will work closely with clients, vendors, and internal teams to coordinate day-to-day operations, resolve queries, manage follow-ups, maintain documentation, and ensure tasks move smoothly from requirement to closure. This is a high-ownership role for someone who enjoys learning, taking initiative, and being hands-on in a fast-paced startup environment.

▌ KEY SKILLS

 Client & Vendor Coordination  |   Business Communication  |   Operations & Follow-up  |   MS Office / Excel  |   MIS & Documentation  |   Problem Solving  |   Task Management  |   Process Coordination 

▌ WHAT YOU'LL DO

•    Support the Business Operations team in managing day-to-day operational requirements and ensuring timely task closure

•    Coordinate with clients, vendors, and internal stakeholders to address queries and keep processes moving smoothly

•    Manage order, inventory, delivery, and other operational follow-ups across multiple requirements

•    Maintain accurate documentation, MIS reports, trackers, and operational records using MS Office / Excel / Google Sheets

•    Track timelines, identify gaps or delays, and proactively follow up or escalate issues before they impact delivery

•    Support client and vendor meetings, operational discussions, and on-ground activities whenever required

•    Work closely with different teams to solve operational issues and improve the overall execution process

▌ WHAT WE'RE LOOKING FOR

•    Graduate in Management, Marketing, Mass Media, Technology Management, or a related discipline

•    0–2 years of experience; freshers with strong communication, internship, or relevant corporate exposure are welcome

•    Excellent verbal and written communication skills with confidence in client and vendor interactions

•    Strong working knowledge of MS Office, Excel / Google Sheets, and basic MIS reporting

•    Proactive, go-getter attitude with the ability to take ownership instead of waiting for instructions

•    Comfortable working in a fast-paced, high-pressure startup environment with tight timelines and changing priorities

•    Strong coordination, follow-up, problem-solving, and attention-to-detail skills

•    Flexible and versatile — willing to attend meetings, support on-ground operational activities, and take on varied responsibilities when required

•    Exposure to B2B marketing or startup environments is a plus

- Assist the Founder with day-to-day business and operational tasks

- Conduct market and competitor research and prepare actionable insights

- Assist in business development and growth-related activities

- Coordinate with internal teams and candidates.

- Track ongoing tasks, deadlines, and deliverables

- Prepare reports, presentations, MIS, and business updates

- Support recruitment and HR-related activities when required

- Assist with marketing, social media, and content-related coordination

- Identify operational gaps and suggest practical solutions

- Follow up with team members and ensure tasks are completed on time

- Maintain organized records, trackers, and documentation

- Assist in special projects assigned by the Founder

- Take ownership of assigned projects from start to completion

We are looking for someone who:

- Doesn't wait to be told every small step

- Is comfortable working in a fast-paced startup environment

- Can take responsibility for tasks and follow them through

- Is good at finding solutions rather than only identifying problems

- Can communicate clearly and professionally

- Wants to understand how a business is actually built and scaled

We are looking for an entry level HR Intern to join our team and manage all the entry level responsibilities and basic HR activities with good communication and interpersonal skills. The candidate should have professional and positive attitude towards organization and work. Dedicated and willing to learn mindset. The candidate must have good data handling and time management skills. The intern should be able to handle situational pressure.

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Collive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who

believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your

everyday life struggles. We can't do much about the manager!

Job Description:

As a Business Coordinator Intern, your role encompasses various crucial tasks aimed at ensuring smooth communication, efficient lead management, and streamlined operations within the organisation. Here's a refined draft of your responsibilities:

1. Client Communication Management:

- Act as the primary point of contact for incoming client inquiries, promptly addressing their queries and clarifying requirements.

- Utilise effective communication skills to articulate the company's offerings and provide relevant information to potential customers.

2. Lead Allocation:

- Screen the incoming leads and allocate the relevant ones to team members.

3. CRM Utilization and Notification Management:

- Maintain and update the Customer Relationship Management (CRM) platform to ensure accurate recording of client interactions and requirements.

- Manage notification systems to promptly address client inquiries and relay relevant information to the team for further action.

4. Collaboration with Finance Team:

- Establish regular communication channels with the finance team to coordinate invoice generation and payment processing for clients.

- Ensure timely follow-up on payment statuses and address any financial inquiries from clients.

5. Proposal Management and Client Engagement:

- Assist in the creation and distribution of proposals to potential clients, ensuring alignment with their needs and expectations.

- Maintain ongoing communication with clients to provide updates, address concerns, and facilitate any necessary adjustments to proposals or services.

By effectively managing client communications, streamlining lead management processes, leveraging CRM systems, collaborating with the finance team, and maintaining proactive client engagement, you play a vital role in driving business growth and fostering positive client

relationships as a Business Coordinator Intern.

How you will work

You own the execution on your brands. Nobody will chase you for status, and nobody will hand you a process for a situation you have not seen before. You build it, write it down, and the next brand goes live faster because of it.

Expect the first few fortnights to be manual. Trackers maintained by hand, follow-ups by phone, reports rebuilt every week. What we want you doing alongside that is noticing which of it should never be manual again: the same status update, the same device reconciliation, the same weekly report.

You will be encouraged to automate those yourself with the AI and workflow tools available to you, rather than waiting on an engineering sprint. You will not be doing this alone. Sales, Product, Engineering, AI and Logistics teams sit around you and will build what you ask for. What nobody will do is tell you what to ask for.

What you will do

• Run brand and store onboarding. Work with the client's point of contact to collect store, employee and device details. Plan the go-live, run the store training, track timelines, and keep the implementation tracker honest.
• Own devices and logistics. Allocation, mapping, dispatch, delivery, replacement and recovery. Keep accurate records of active, faulty, spare and returned devices, and stay on top of couriers and vendors until things actually arrive.
• Watch the daily operations.- Monitor recordings and data uploads, track store and salesperson activity, and spot the gap before the client does. Handle escalations, and follow up internally until the issue is actually closed rather than acknowledged.
• Report accurately. -Daily and weekly operational reports on adherence, recordings, store activity and device health. This is heavy Excel and Sheets work: pivot tables, lookups, QUERY, FILTER. The numbers have to be right, because people make decisions on them.
• Coordinate with clients. -Be the operational contact for the brand's teams. Share updates, understand what they are asking for, and make sure every commitment you make is one that gets delivered.
• Coordinate the team.- Allocate tasks across the operations and implementation team, track completion, run regular reviews, and help new joiners get up to speed on how things are done.
• Improve and automate the process. -Write the SOPs and checklists, kill the repetitive manual work, and make each implementation cleaner than the last.

What we are looking for

1. Must have 3 to 5 years in operations, implementation, project coordination or customer success operations
2. A logistics or e-commerce background is the closest match to what this job actually asks for, and is what we would prefer
3. Strong Excel and Google Sheets. Formulas, pivot tables, VLOOKUP or XLOOKUP, QUERY and FILTER should be things you use, not things you have heard of
4. Relentless follow-up. Most of this job is making sure something that was promised actually happened
5. Good communication and the confidence to handle a client escalation without needing somebody senior on the call
6. Fluent English and Hindi. A third Indian language counts for a lot, since you will be talking to store teams and not only to HQ
7. Ownership. You should be the person others stop following up with, because you have already closed it

Good to have

• Basic SQL, or experience writing report requirements for a technical team
• Used LLMs for daily tasks, both professional and personal
• Exposure to SaaS, AI or a startup environment, and to hardware deployed in the field
• Experience coordinating a small team, or running several clients and projects at once