11+ Field operations Jobs in Mumbai | Field operations Job openings in Mumbai

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

7+ years of experience of Workday HCM configuration across 4+ Workday modules and 5+ deployments

Key responsibilities

• Lead design/requirements workshops
• Highly confident in configuring workday with the ability to utilise Workday Community where necessary
• Highly confident in building accurate estimates for Workday configuration work
• Approve effort estimates of more junior consultants
• High level of understanding of how business utilise HR technology to their advantage
• Directly manage a team of consultants based in India
• Manage customer escalations around direct reports work
• Support in building the CloudRock team based in Indian through being an advocate for CloudRock and a leadership figure
• Support and mentor junior resource based in India/Portugal/UK
• Full understanding of the Workday deployment methodology
• Achieve a high level of utilisation
• Be consultative in their customer approach

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.

Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals. Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry. Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.

Responsibilities:

• Establish and enhance the SEW brand and value proposition in the market.
• Meet and exceed sales targets for OEM/EU customers within the assigned region.
• Provide exceptional service and application support to assigned customers.
• Manage receivables collection and ensure proper completion of statutory forms.
• Identify and capitalise on project business opportunities.
• Foster and nurture strong relationships with customers to drive long-term partnerships.
• Monitor sales trends and competitor activities, and report forecasts to management.
• Submit travel and other expense claims promptly.
• Maintain accurate records and documents as per Quality Management System (QMS) procedures.

Authority:

• Make decisions on FOC (Free of Charge) replacement and service in conjunction with the Branch Manager.
• Collaborate with the Branch Manager to make pricing decisions.
• Organise customer entertainment with approval from the Branch Manager.

Dimensions:

• Area: Region Assigned
• Contribution to Turnover: 2% of company turnover

Profile:

• Education: Graduate in Mechanical/Electrical/Electronics engineering from a reputable institute.
• Experience: Minimum of 2 years of experience in selling similar products.
• Skills Required: Strong proficiency in Customer Relationship Management, Presentation Skills, and Negotiation Skills.

What We Offer:

• Engaging working climate with an open and transparent culture.
• Emphasis on results through empowerment and effective teamwork.
• Structured training and development modules monitored via a mentoring process.
• Personalized training and guidance from experienced colleagues.
• State-of-the-art facilities and flexible working conditions.
• Commitment to energy efficiency, social responsibility, and environmental protection.

Job Responsibilities:

Excellent problem solving and analytical skills - ability to develop hypotheses,

understand and interpret data within the context of the product / business -

solve problems and distill data into actionable recommendations.

 Strong communication skills with the ability to confidently work with cross-

functional teams across the globe and to present information to all levels of the

organization.

 Intellectual and analytical curiosity - initiative to dig into the why, what & how.

 Strong number crunching and quantitative skills.

 Advanced knowledge of MS Excel and PowerPoint.

 Good hands on SQL

 Experience with in Google Analytics, Optimize, Tag Manager and other Google Suite tools

 Understanding of Business analytics tools & statistical programming languages - R, SAS, SPSS, Tableau is a plus

 Inherent interest in e-commerce & marketplace technology platforms and

broadly in the consumer Internet & mobile space.

 Previous experience of 1+ years working in a product company in

a product analytics role

 Strong understanding of building and interpreting product funnels.

Perquisites & Benefits:

 Opportunity to work with India's no.1 crowdfunding platform

 Be a part of a young, smart and rapidly growing team with management from Ivy League and Premier colleges

 Competitive compensation and incentives

 Fun, casual, relaxed and flexible work environment

Description of Skills/abilities:

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing those with well-known React.js workflows such as Redux. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is a must.

You will be responsible for architecting and building the applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

1. Developing new user-facing features using React.js, React hooks.
2. Building reusable components and front-end libraries for future use.
3. Translating designs and wireframes into high quality code.
4. Optimizing components for maximum performance across a vast array of web-capable devices and all browsers.
5. Build pixel-perfect, buttery smooth UIs across all web browsers.
6. Diagnose, fix bugs, maintain code and write automated tests to ensure the product is of the highest quality.
7. Key understanding about Object Oriented Programming, Web Architecture, SDLC, Rest Framework.
8. Should have understanding in Hybrid App Ecosystem, Code Once - Deploy Anywhere thought process.
9. Responsible for development of new highly-responsive, web-based user interface.
10. Construct visualizations that are able to depict vast amounts of data.
11. Work with product team and graphic designers.
12. Develop a flexible and well-structured front-end architecture, along with the APIs to support it React.js developer requirements and qualifications.
13. Support the entire application lifecycle (concept, design, test, release and support). Produce fully functional web, mobile applications writing clean code.

Skills

1. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
2. Thorough understanding of React.js and its core principles.
3. Having Experience with popular React.js workflows such as Redux.
4. Familiarity with newer specifications of Typescript.
5. Having Experience with data structure libraries (e.g., Immutable.js).
6. Knowledge of isomorphic React is a plus.
7. Familiarity with RESTful APIs.
8. Knowledge of modern authorization mechanisms, such as JSON Web Token.
9. Familiarity with modern front-end build pipelines and tools.
10. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
11. Familiarity with code versioning tools such as Git, SVN.
12. Knowledge of functional or object-oriented programming.
13. Ability to write well-documented, clean typescript code.
14. Rock solid at working with third-party dependencies and debugging dependency conflicts.
15. Understanding of REST APIs, the document request model, and offline storage.

Skill Set:

React, React Hooks, Redux, and Typescript with minimum of 6+ Years of relevant Experience.

Hiring for Tibco BW Developer Position

Responsibilities:

• Should have 2- 9 experience in Tibco Business Works
• Must be hands on with TIBCO Business Works 5.x,Tibco Bw 6x along with TIBCO Administrator , TIBCO
• EMS, FTP ,SFTP Pallets, XML technologies (XML , WSDL , XSD) , Web Services (SOAP over JMS), Rest Services
• Should be able to work with business stakeholders and understand the business
• Requirements and able to create necessary TIBCO integration interface

• Drive continuous adoption and integration of relevant technologies into design
• Write clean, elegant, maintainable, and efficient code
• Analyzing, designing, implementing, deploying and debugging in any middleware technology
• Development projects and was involved in all the life cycle stages of enterprise application integration projects
• Knowledge of using repositories like GIT SVN etc
• Deployment process knowledge and Hands on
• Practice and follow coding standards / guidelines
• Flexible to pick up any integration technology
• Knowledge on agile methodology

Expertise You'll Bring

• Excellent programming skills in Tibco BW (focusing on BW 5 and BW 6)
• Experience level: 5 to 8 years
• Hands on development in any of the following Integration technologies.
• Sprigboot / TIBCO BW