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Designation

Technician – Installation /Dismantling /Height Extension (Passenger Hoist) Work Platform / RSP)

Role Summary

The Technician –is responsible for safe and timely installation, height extension and dismantling of Passenger Hoists and RSP systems

at project sites.

Qualification & Skills

• ITI (Mechanical / Electrical / Fitter / Welder / Electrician preferred)

• Diploma holders with relevant experience

• Knowledge of installation, extension, and dismantling activities

• Ability to work at height and follow safety procedures

Key Responsibilities

Installation & Commissioning:

• Install Passenger Hoists and RSP systems as per drawings and OEM guidelines

• Perform pre-commissioning checks and support commissioning

Height Extension Work:

• Carry out mast additions, ties installation, alignment

Dismantling:

• Execute safe dismantling and assist in material packing and dispatch

Key Performance Indicators (KPIs)

• Timely installation, extension, and dismantling

• Zero safety violations

• Quality workmanship with minimal rework

• Proper documentation submission

Career Progression

Technician → Senior Technician → Supervisor

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.