11+ Field operations Jobs in Mumbai | Field operations Job openings in Mumbai

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

View Job: click here

Job Title: .NET Developer with Cloud Migration Experience

Job Description:

We are seeking a skilled .NET Developer with experience in C#, MVC, and ASP.NET to join our team. The ideal candidate will also have hands-on experience with cloud migration projects, particularly in migrating on-premise applications to cloud platforms such as Azure or AWS.

Responsibilities:

• Develop, test, and maintain .NET applications using C#, MVC, and ASP.NET
• Collaborate with cross-functional teams to define, design, and ship new features
• Participate in code reviews and ensure coding best practices are followed
• Work closely with the infrastructure team to migrate on-premise applications to the cloud
• Troubleshoot and debug issues that arise during migration and post-migration phases
• Stay updated with the latest trends and technologies in .NET development and cloud computing

Requirements:

• Bachelor's degree in Computer Science or related field
• X+ years of experience in .NET development using C#, MVC, and ASP.NET
• Hands-on experience with cloud migration projects, preferably with Azure or AWS
• Strong understanding of cloud computing concepts and principles
• Experience with database technologies such as SQL Server
• Excellent problem-solving and communication skills

Preferred Qualifications:

• Microsoft Azure or AWS certification
• Experience with other cloud platforms such as Google Cloud Platform (GCP)
• Familiarity with DevOps practices and tools

Responsibilities:

1. Develop and maintain mobile applications using React Native.

2. Collaborate with cross-functional teams to define, design, and ship new features.

3. Write clean, maintainable, and efficient code.

4. Ensure the performance, quality, and responsiveness of applications.

5. Troubleshoot and debug issues, and optimize performance for a seamless user experience.

6. Stay updated on emerging trends and technologies in mobile development.

Requirements:

1. Proven experience as a React Native Developer.

2. Strong proficiency in JavaScript and React.

3. Familiarity with native build tools, like Xcode, Android Studio.

4. Experience with third-party libraries and APIs.

5. Understanding of state management (e.g., Redux) in mobile applications.

6. Solid understanding of the full mobile development life cycle.

7. Excellent problem-solving and communication skills.

8. Ability to work independently and collaboratively in a team.

• Key responsibility is to design, develop & maintain efficient Data models for the organization maintained to ensure optimal query performance by the consumption layer.
• Developing, Deploying & maintaining a repository of UDXs written in Java / Python.
• Develop optimal Data Model design, analyzing complex distributed data deployments, and making recommendations to optimize performance basis data consumption patterns, performance expectations, the query is executed on the tables/databases, etc.
• Periodic Database health check and maintenance
• Designing collections in a no-SQL Database for efficient performance
• Document & maintain data dictionary from various sources to enable data governance
• Coordination with Business teams, IT, and other stakeholders to provide best-in-class data pipeline solutions, exposing data via APIs, loading in down streams, No-SQL Databases, etc
• Data Governance Process Implementation and ensuring data security

Requirements

• Extensive working experience in Designing & Implementing Data models in OLAP Data Warehousing solutions (Redshift, Synapse, Snowflake, Teradata, Vertica, etc).
• Programming experience using Python / Java.
• Working knowledge in developing & deploying User-defined Functions (UDXs) using Java / Python.
• Strong understanding & extensive working experience in OLAP Data Warehousing (Redshift, Synapse, Snowflake, Teradata, Vertica, etc) architecture and cloud-native Data Lake (S3, ADLS, BigQuery, etc) Architecture.
• Strong knowledge in Design, Development & Performance tuning of 3NF/Flat/Hybrid Data Model.
• Extensive technical experience in SQL including code optimization techniques.
• Strung knowledge of database performance and tuning, troubleshooting, and tuning.
• Knowledge of collection design in any No-SQL DB (DynamoDB, MongoDB, CosmosDB, etc), along with implementation of best practices.
• Ability to understand business functionality, processes, and flows.
• Good combination of technical and interpersonal skills with strong written and verbal communication; detail-oriented with the ability to work independently.
• Any OLAP DWH DBA Experience and User Management will be added advantage.
• Knowledge in financial industry-specific Data models such as FSLDM, IBM Financial Data Model, etc will be added advantage.
• Experience in Snowflake will be added advantage.
• Working experience in BFSI/NBFC & data understanding of Loan/Mortgage data will be added advantage.

Functional knowledge

• Data Governance & Quality Assurance
• Modern OLAP Database Architecture & Design
• Linux
• Data structures, algorithm & data modeling techniques
• No-SQL database architecture
• Data Security

• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.