customer support executive

In this role,you will be at the forefront of our expansion efforts. Your primary focus will be on identifying and entering new market segments, cultivating strategic partnerships, and building the foundational pipeline of qualified opportunities for our sales team. You will leverage your deep market understanding and strategic thinking to chart new paths for growth, requiring strong networking, relationship-building, and negotiation skills to establish impactful collaborations and secure initial agreements. This role demands a highly results-oriented individual with a strong entrepreneurial spirit and the ability to operate with a high degree of autonomy.

• New Market Identification and Entry:

Conduct in-depth market research to identify and prioritize new market segments and customer verticals for learning/e-learning, localisation, and translation product/service markets. Develop and execute market entry strategies.

• Strategic Partnership Development:

Identify, initiate contact, and build strong relationships with potential strategic partners (e.g., complementary technology providers, industry associations, channel partners) to expand our reach and market presence. Negotiate and finalize partnership agreements.

• Pipeline Origination:

Generate a consistent flow of new, qualified leads and opportunities through proactive outreach, networking, industry events, and targeted campaigns focused on new markets and partnerships.

• Value Proposition Development for New Markets:

Tailor and refine our value proposition to resonate with the specific needs and challenges of new market segments and potential partners.

• Early-Stage Opportunity Management:

Manage the initial stages of the sales cycle for new opportunities, effectively communicating our solutions and qualifying prospects before handing them off to the sales team for closure.

• Market Intelligence and Competitive Analysis (New Markets): Continuously monitor and analyze trends, customer needs, and competitor activities within target new markets and partnership landscapes.

• Collaboration with Internal Teams: Work closely with development, marketing, and sales teams to align strategies, provide market feedback, and ensure successful onboarding of new clients and partners.

• Reporting and Forecasting: Track and report on business development activities, pipeline of new opportunities and partnerships, and progress against targets for new market penetration.

• Representing Wordsburg: Act as a key representative of Wordsburg at industry events, conferences, and partner meetings, building brand awareness and generating new opportunities.

Perfect match requirements -

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Minimum of 10 years of experience in Business Development, preferably in the learning/e-learning, localisation, and translation industry or a related technology sector. 

• Proven track record of success in business development, specifically in identifying and penetrating new markets and building strategic partnerships in learning/e-learning, localisation, and translation product/service markets.

• Experience in the learning/e-learning, localization, translation, or service industries is highly desirable.

• Familiarity with the localization and translation industry and its potential synergies with learning/e-learningis a strong plus.

• Exceptional networking, relationship-building, and interpersonal skills.

• Strong strategic thinking, analytical, and problem-solving abilities.

• Excellent communication, presentation, and negotiation skills.

• Ability to work independently, take initiative, and thrive in a target-driven environment.

• Willingness to travel as required by business.

• Deep understanding of AGILE methodologies and extensive experience working within a learning, educational technology, or complex content delivery environment.

Job Title : Information Management (IM) Advisor – Data Controller

Job Overview :

The IM Advisor (Data Controller) will serve as the primary liaison between business and IT, ensuring best practices in Information Management (IM) solutions, compliance, and data governance.

This role involves designing and delivering IM solutions, ensuring compliance with IM standards, and driving awareness within the organization.

Key Responsibilities :

• Act as the first point of contact for Information Management, advising business teams on best practices and compliance.
• Implement and maintain control systems, procedures, and data validation processes for engineering data warehouses (EDW).
• Collaborate with contractors to ensure data consistency, validation, and integration into central repositories.
• Drive compliance with IM standards, data privacy regulations, and other legal requirements.
• Monitor and improve IM processes, ensuring efficient data handover and control mechanisms.
• Develop and manage data control procedures for projects, ensuring seamless transition to operations.
• Provide IM training to end users and manage offshore data support services.

Key Skills & Qualifications :

• Experience : 3-10 Years in data control on major capital projects, with EPC interface management.
• Technical Expertise :
• Engineering databases, SharePoint, and document management systems.
• Experience with Engineering Data Warehouses (SPF, AVEVA, AIM, ALIM).
• Reporting tools (Power BI, Tableau).
• Knowledge of engineering IM scope, data modeling, and maintenance processes.
• Compliance & Governance : Knowledge of GDPR, security, privacy, and IM best practices.
• Leadership & Communication : Strong interpersonal skills, global stakeholder engagement, and ability to manage multiple projects.
• Technology Awareness : Familiarity with RPA, AI, Blockchain, and machine learning in IM processes.

Preferred Qualifications:

• Previous experience with Shell or similar organizations.
• Knowledge of Agile methodologies and Continuous Improvement practices.

• Support end-to-end recruitment activities including resume screening and interview coordination
• 
  
• Assist with employee onboarding and HR documentation
• 
  
• Draft HR letters and official communications (offer letters, appointment letters, emails)
• 
  
• Maintain HR trackers and reports using Excel / Google Sheets
• 
  
• Collect and organize payroll-related data such as attendance, leaves, and working hours
• 
  
• Post and manage job openings on job portals and social media platforms
• 
  
• Support HR operations, policies, and employee engagement initiatives
• 
  
• Provide general administrative and coordination support as required
• 
  
• Eligibility & Skills
• Graduate in HR, Business Administration, Management, or related fields
• 
  
• Freshers and candidates with up to 1 year of experience may apply
• 
  
• Basic understanding of HR processes and recruitment
• 
  
• Working knowledge of Excel / Google Sheets and Google Workspace
• 
  
• Good communication, coordination, and documentation skills

• Internship Option
• Internship Duration: 6 months
• 
  
• Stipend: ₹10,000 – ₹12,500 per month (depending on candidate profile)
• 
  
• Opportunity: Potential conversion to full-time role based on performance

What You’ll Do:

Implement off-page SEO strategies to improve website rankings.

Build and manage high-quality backlinks through outreach and link-building techniques.

Research and analyze competitor backlink profiles.

Conduct keyword research to optimize link-building efforts.

Utilize tools like Ahrefs, SEMrush, and Google Search Console for performance tracking.

Collaborate with content teams for guest posting and link acquisition.

Engage in forum discussions, social bookmarking, and other off-page activities.

What We’re Looking For:

6 months to 1 year of experience in Off-Page SEO.

Familiarity with link-building tools and strategies.

Basic knowledge of Google Analytics and Search Console.

Experience with Canva for creating simple infographics and PPTs.

Passion for digital marketing and eagerness to learn.

Why Join Us?

Work on exciting projects that enhance your SEO expertise.

Gain hands-on experience with industry-leading SEO tools.

Be part of a supportive and growth-oriented team.

Job brief

We are looking for a talented UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

Responsibilities

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
• Execute all visual design stages from concept to final hand-off to engineering
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders
• Conduct user research and evaluate user feedback
• Establish and promote design guidelines, best practices and standards

Requirements and skills

• Proven UI experience
• Demonstrable UI design skills with a strong portfolio
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
• Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
• Proficiency in HTML, CSS, and JavaScript for rapid prototyping.
• Excellent visual design skills with sensitivity to user-system interaction
• Ability to present your designs and sell your solutions to various stakeholders.
• Ability to solve problems creatively and effectively
• Up-to-date with the latest UI trends, techniques, and technologies

.Net core-3years experience, OOA, Coding, Web API, Rest API, any cloud, any DB

• Designs, codes, tests, debugs, and documents software according to systems quality standards, policies and procedures.
• Analyzes business needs and creates software solutions.
• Responsible for preparing design documentation.
• Prepares test data for unit, string, and parallel testing.
• Evaluates and recommends software and hardware solutions to meet user needs. Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements.
• Works with business and development teams to clarify requirements to ensure testability. Drafts revise and maintain test plans, test cases, and automated test scripts.
• Executes test procedures according to software requirements specifications
• Logs defects and makes recommendations to address defects.
• Retests software corrections to ensure problems are resolved.

• Gathering business and functional requirements.
• Developing requirements documents: goal model, functional modeling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• Preparing use cases and formal requirements documentation.
• Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.  
• Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.  
• Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• Escalation of issues in a timely manner.
• Ensure adherence to audit, SLA and operational standards.
• Demonstrations of new functionality to business and technology users.  
• Work in tandem with the Documentation team to produce user manual and system documents.
• Work closely with the support team to ensure timely knowledge transfer  
• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Acting as a liaison between the technology department and other business units.
• Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
• Quickly understanding the business issues and data challenges of clients organization and industry.
• Providing expertise on the system's capabilities/limitations as it relates to business goals.
• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
• Aligning stakeholders on business requirements, system requirements, program functions, and strategy.

• 4 + years of hands-on experience with software applications as a BA
• Proficient with tools like Jira, Confluence, Wiki, Ms-Word, Excel, and Visio, etc. 
• Have a good experience of the Agile Process(SCRUM) 
• Can validate, refine and optimize solution option models, Through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives
• Can form a recommendation or recommendations, with justification, to the decision making authority/s, Applies effective influencing strategies to enable Decisions.
• Is able to take fresh views and avoid rigid thought patterns, Is prepared to investigate and challenge the unknown, Applies common sense and doesn't go over the top
• Comprehends end to end business life cycle and stated/unstated needs of the customer in order to provide value  
• Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation  
• Is clear and concise and writes in a format which is focused on the reader, avoids unnecessary detail, Documents are presented in a professional format with good spelling and grammar, clearly identifying any missing or incomplete content.  
• Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.