50+ Client Management Jobs in India

Sales Coordinator

Job Description:

We are looking for a Sales Coordinator to support sales operations, client communication, follow-ups, and documentation activities.

Key Responsibilities:

• Prepare quotations, proposals, contracts, and presentations
• Handle client communication and follow-ups
• Maintain sales records, client database, and CRM
• Coordinate with internal teams for smooth sales operations
• Support the sales team with documentation and reporting

Eligibility:

• Any Degree
• Freshers / 1 year experience can apply

Preferred Skills:

• Good communication and coordination skills
• Basic understanding of sales process
• MS Office knowledge
• Willingness to learn and grow

About Certa

Certa is a leading innovator in the no-code SaaS workflow space, powering the full lifecycle for suppliers, partners, and third parties. From onboarding and risk assessment to contract management and ongoing monitoring, Certa enables businesses with automation, collaborative workflows, and continuously updated insights. Join us in our mission to revolutionize third-party management!

What You'll Do

• Partner closely with Customer Success Managers to understand client workflows, identify quality gaps, and ensure smooth solution delivery.
• Design, implement, and execute both manual and automated tests for client-facing workflows across our web platform.
• Write robust and maintainable test scripts using Python (Selenium) to validate workflows, integrations, and configurations.
• Own test planning for client-specific features, including writing clear test cases and sanity scenarios — even in the absence of detailed specs.
• Collaborate with Product, Engineering, and Customer Success teams to reproduce client-reported issues, root-cause them, and verify fixes.
• Lead or contribute to exploratory testing, regression cycles, and release validations before client rollouts.
• Proactively identify gaps, edge cases, and risks in client implementations and communicate them effectively to stakeholders.
• Act as a client-facing QA representative during solution validation, ensuring confidence in delivery and post-deployment success.

What We're Looking For

• 3–5 years of experience in Software QA (manual + automation), ideally with exposure to client-facing or Customer Success workflows.
• Strong understanding of core QA principles (priority vs. severity, regression vs. sanity, risk-based testing).
• Hands-on experience writing automation test scripts with Python (Selenium).
• Experience with modern automation frameworks (Playwright + TypeScript or equivalent) is a strong plus.
• Familiarity with SaaS workflows, integrations, or APIs (JSON, REST, etc.).
• Excellent communication skills — able to interface directly with clients, translate feedback into testable requirements, and clearly articulate risks/solutions.
• Proactive, curious, and comfortable navigating ambiguity when working on client-specific use cases.

Good to Have

• Previous experience in a Customer Success, Professional Services, or client-facing QA role.
• Experience with CI/CD pipelines, BDD/TDD frameworks, and test data management.
• Knowledge of security testing, performance testing, or accessibility testing.
• Familiarity with no-code platforms or workflow automation tools.

Perks

• Best-in-class compensation
• Fully remote work
• Flexible schedules
• Engineering-first, high-ownership culture
• Massive learning and growth opportunities
• Paid vacation, comprehensive health coverage, maternity leave
• Yearly offsite, quarterly hacker house
• Workstation setup allowance
• Latest tech tools and hardware
• A collaborative and high-trust team environment

Job Description – CEO & Principal Officer

Position: Chief Executive Officer & Principal Officer

Industry: Insurance Broking

Location: Mumbai

Experience: 10–20+ years in the Insurance Sector

Role Overview

We are seeking a dynamic and experienced professional to join as chief executive officer & principal officer. The role will be responsible for leading the organization’s strategic direction, managing regulatory compliance with IRDAI, driving business growth, and establishing strong market relationships.

Key Responsibilities

Regulatory Compliance & Licensing

• Serve as the principal officer in accordance with IRDAI regulations.
• Lead and manage the IRDAI insurance broking license application process.
• Ensure full compliance with regulatory requirements, policies, and reporting obligations.
• Liaise with regulators and ensure adherence to governance and compliance frameworks.

Business Development & Market Expansion

• Drive business growth across corporate, SME, and commercial insurance segments.
• Build and maintain strong relationships with insurers, corporate clients, and strategic partners.
• Identify new market opportunities and expand the company’s client portfolio.
• Develop innovative insurance solutions to meet evolving client needs.

Client Advisory & Risk Management

• Provide expert advisory services in corporate, SME, marine, and fire insurance.
• Design customized risk management and insurance programs for clients.
• Ensure high standards of client service and long-term client retention.

Operational Leadership

• Establish operational frameworks and oversee day-to-day broking operations.
• Recruit, mentor, and lead a high-performing insurance broking team.
• Implement efficient processes, systems, and performance monitoring mechanisms.

Strategic Leadership

• Develop and execute long-term growth strategies aligned with business objectives.
• Strengthen the company’s market presence and competitive positioning.
• Drive innovation, operational excellence, and sustainable business growth.

Key Requirements

• 10–20+ years of experience in the insurance or insurance broking industry.
• Strong understanding of IRDAI regulations and insurance broking compliance.
• Proven track record in business development and leadership roles.
• Expertise in corporate insurance, risk advisory, and market development.
• Excellent leadership, negotiation, and relationship management skills.

Joining Timeline: Within 3 months

Compensation: Salary will commence upon approval of the candidate’s profile and in-principal approval of the broking license by IRDAI.

Regards,

Radhika Sharma

HR Manager

Estabizz fintech private limited

About E2M:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing .Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together .If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Role Overview

We are looking for an Associate Client Account Manager who will support client relationship management and ensure smooth delivery of services across assigned accounts.

In this role, you will work closely with senior account managers, internal delivery teams, and agency partners to maintain strong client communication, coordinate execution, and contribute to client satisfaction and retention.

As E2M continues integrating AI-driven solutions into client services, the ideal candidate should also possess a foundational understanding of AI concepts and their application within digital agency workflows.

Key Responsibilities

• Act as a day-to-day point of contact for assigned client accounts under the guidance of senior team members.
• Support client communication to ensure clarity, responsiveness, and a positive overall experience.
• Coordinate with cross functional teams to ensure timely delivery.
• Assist in managing client expectations, timelines, and deliverables.
• Capture client feedback and communicate insights internally.
• Help monitor account health, delivery progress, and service quality.
• Support account retention and identify opportunities for incremental growth.
• Proactively flag risks, delivery challenges, or client concerns.
• Maintain strong professional relationships with clients and internal stakeholders.
• Collaborate cross-functionally to ensure a seamless client journey.
• Participate in discussions around AI-enabled services by understanding basic AI capabilities and communicating value when relevant.

Requirements

• 2–3 years of experience in a digital marketing, creative, or web design/development agency environment.
• Exposure to handling or coordinating digital/web-based projects.
• Good understanding of digital marketing and web technologies (coding not required).
• Basic understanding of Artificial Intelligence (AI) concepts and their role in digital marketing, automation, or client delivery workflows.
• Strong organizational and multitasking abilities.
• Clear, professional, and structured communication skills.
• Ability to build relationships with clients and internal teams.
• Familiarity with project management or collaboration tools (ClickUp, Basecamp, or similar) is a plus.
• Ability to work both independently and collaboratively.
• Exposure to working with Sales, Pre-sales, or Account Management teams is preferred.
• Strong attention to detail and presentation skills.
• Experience working with North American clients or across time zones is an advantage.

What You’ll Gain

• Opportunity to work with global digital agencies.
• Structured learning and mentorship from experienced account managers.
• Exposure to AI-enabled digital service delivery.
• A high-performance environment focused on client success and quality.
• Clear career progression toward Client Account Manager and Senior Client Account Manager roles.

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Location: Indore

Position: BDE (Fresher) – Online Bidder

Experience: Fresher / 0–1 Year

Type: Full-Time

🎯 Role Overview

We are looking for enthusiastic and result-driven individuals for the role of Business Development Executive (Online Bidder) who can generate leads, interact with clients, and contribute to business growth through online platforms.

✅ Key Responsibilities

• Generate leads through platforms like Upwork, Freelancer, Fiverr, LinkedIn
• Bid on projects and communicate with international clients
• Understand client requirements and share proposals
• Maintain client relationships and follow-ups
• Coordinate with technical team for project discussions
• Achieve monthly targets and business goals

🎯 Requirements

✔ Fluent communication skills (written & verbal)

✔ Basic understanding of IT services (Web/App Development preferred)

✔ Good convincing and negotiation skills

✔ Ability to handle client communication

✔ Self-motivated and target-oriented

✔ Immediate joiners preferred

💡 Preferred Skills

✔ Knowledge of bidding platforms (Upwork, Freelancer, etc.)

✔ Basic knowledge of sales or business development

✔ Confidence in handling international clients

🎓 Eligibility

• Any Graduate / MBA (Marketing preferred)
• Freshers can apply

🎁 Perks & Benefits

• Hands-on experience in international client handling
• Growth opportunities in sales & business development
• Performance-based incentives
• Learning & development environment

What you’ll do:

• 📞 Hunt & connect with schools (calls + meetings)
• 🎯 Pitch like a pro & close deals end-to-end
• 🤝 Build strong relationships with school partners
• 🔄 Drive renewals & generate referrals
• 🌍 Explore new markets and grow our presence

What we’re looking for:

• 💬 Great communication & persuasion skills
• 🔥 Hunger for sales, targets & growth
• 🧠 Smart, proactive & ownership mindset
• 🎓 0–2 yrs experience (EdTech/B2B is a bonus)

To Apply :

Google form Link - https://forms.gle/ugBDn8fRfg8jYztq8

Job description

We are looking for a highly motivated and experienced Business Development Manager to join our team. The ideal candidate will play a key role in identifying new business opportunities, developing strong client relationships, and driving the growth and expansion of our company.

Responsibilities:

• Conduct in-depth market research to identify potential clients and industries for business expansion.
• Develop and implement strategic sales and marketing plans to achieve and exceed company revenue targets.
• Lead generation for Domestic & International sales.
• Proactively prospect and qualify leads through cold calling, email outreach, and industry networking events.
• Lead the preparation of proposals, presentations, and tailored sales pitches for prospective clients.
• Establish and maintain strong client relationships to ensure satisfaction and foster repeat business.
• Track and analyze sales activities, pipeline, and performance metrics using CRM software.
• Stay up-to-date with industry trends, market dynamics, and competitive landscape to refine sales strategies.
• Hands on experience with Staff Augmentation.
• Familiarity with closure processes is a plus.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4+ years of proven experience in business development, sales, or a related role.
• Strong ability to communicate and effectively present value propositions to potential clients.
• Excellent interpersonal skills with a talent for building rapport and long-term client relationships.
• Superior organizational and time management skills with a focus on detail.
• Results-oriented mindset with a drive to meet and exceed sales goals.
• Proficiency in MS Office and CRM software for managing client interactions and tracking sales metrics.
• Sound knowledge of IT terminologies
• Analyse client requirements and provide appropriate bidding solutions.

Key Responsibilities:

• Assist in planning, scheduling, and executing projects
• Coordinate with internal teams and stakeholders to ensure smooth project flow
• Track project progress and update status reports
• Maintain project documentation, timelines, and records
• Identify risks and escalate issues to the project manager
• Ensure deadlines and quality standards are met
• Organise meetings, prepare agendas, and document minutes
• Monitor resource allocation and utilisation

Required Skills:

• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Knowledge of project management tools (e.g., Jira, Trello, Asana)
• Problem-solving and analytical thinking

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Roles and Responsibilities of a Customer Support Executive (BPO/KPO):

 To escalate the queries of the customer via Chats and Calls. Resolve the Customer issue for

International Customer

 To provide the best resolution to the customers. Maintain the better relationship with the

customers.

 Meet the customers’ requirements and provide them satisfaction with the best resolution of

their queries

Key Skills:

 The candidates with excellent spoken English, good communication skills.

Job Title: Business Development Execu ve (BDE)  

Loca on: Coimbatore / On-site 

Experience: 0–1 Year 

Employment Type: Full-Time 

Job Descrip on: 

We are seeking a mo vated and energe c Business Development Execu ve to join our sales and 

marke ng team. The ideal candidate should have strong communica on skills and an interest in IT 

sales, SaaS, or ERP solu ons. 

Key Responsibili es: 

 Understand and explain company services and offerings to prospects. 

 Iden fy and reach out to poten al clients via calls, emails, and social pla orms. 

 Explain product/service offerings to leads and prospects. 

 Assist in preparing proposals and presenta ons for clients. 

 Maintain rela onships with clients and follow up regularly. 

 Support the team in marke ng campaigns and lead genera on ac vi es. 

Requirements: 

 Strong communica on and interpersonal skills. 

 Basic understanding of IT services, SaaS, or soware solu ons. 

 Good presenta on and nego a on skills. 

 Willingness to learn and grow in a client-facing role. 

 Proficiency in English; knowledge of CRM tools is a plus. 

Nice to Have: 

 Degree in Business, Marke ng, or related field. 

 Internship or academic project in sales or marke ng. 

Package: 

 1.5 LPA (Depends on performance)

• Strong knowledge of every bidding portal
• Negotiating with clients to secure the most attractive prices.
• Develop good relationships with current and potential clients.
• Reviewing client’s feedback and implementing necessary changes.
• Candidates have a strong knowledge of Digital Marketing.
• Manage BDE Team and tracking a daily report
• Equipping staff with technical and social skills to enhance sales.

We are looking for a result-oriented International Business Development Executive with strong exposure to B2B International Inside Sales in a service-based industry. The candidate should be comfortable driving sales targets independently, nurturing long-term B2B client relationships, and interacting with US and UK markets.

Location: Sector 63, Noida (Near Metro)

Required Exp: 2-6 Years

Shift Timing: US Shift (6 PM - 3 AM)

Work Mode: Hybrid role (WFH + office collaboration)

Key Responsibilities

• Generate qualified B2B leads from international markets (US/UK preferred).
• Conduct outbound calls, emails, LinkedIn outreach, and virtual meetings.
• Understand client requirements and pitch suitable service-based / outsourcing solutions
• Manage the end-to-end sales cycle from lead qualification to deal closure .
• Achieve monthly and quarterly revenue targets.
• Maintain CRM records, follow-ups, and sales pipeline
• Build and maintain strong relationships with global clients.
• Collaborate with internal teams to ensure smooth onboarding and service delivery.
• Contribute ideas to improve sales strategy, lead quality, and conversion rate.

Required Skills & Experience

• 2-6 years of experience in International Inside Sales / B2B Sales / Business Development.
• Proven experience in lead conversion, client handling, and sales closures.
• Excellent communication skills (verbal & written) for US/UK markets.
• Strong skills in presentation, negotiation, proposal writing, and objection handling.
• Experience working with CRM tools.
• Ability to manage sales pipeline, meet targets, and close deals independently.
• Experience in service-based, IT services, outsourcing, BPO/KPO sales is a plus.

Perks & Benefits

• 5 Days Working (Monday - Friday)
• Hybrid Work Model Work from Home with required office visits
• Performance-Based Incentives
• Growth & Learning Opportunities within international sales

At Fieldproxy, we’re building the next generation of AI-powered field service management solutions - software built with AI, assisted by humans with deep domain expertise. Our platform helps companies streamline operations, from scheduling and routing to customer engagement, by combining customizable templates with AI-driven automation.

We’re looking for an AI Product Specialist who can bridge the gap between our customers’ unique business needs and our AI-first platform capabilities.

Role Overview

As an AI Product Specialist, you will work closely with clients to understand their workflows, identify their requirements, and configure our platform to deliver tailored solutions. You’ll leverage existing LLM models, fine-tune them where needed, and ensure successful deployment of AI-powered features across client applications.

This is a highly cross-functional role, requiring strong communication skills, technical knowledge of AI/LLMs, and a customer-first mindset.

Key Responsibilities:

• Collaborate with clients to gather and analyze requirements for AI-driven field service solutions.
• Configure and customize the Fieldproxy platform using AI templates and builder tools.
• Work with large language models (LLMs) to fine-tune outputs and align them with client-specific needs.
• Partner with engineering and product teams to scope technical feasibility and drive implementation.
• Serve as a trusted advisor to clients, explaining AI capabilities in simple, actionable terms.
• Continuously test, validate, and improve AI workflows to ensure high-quality performance.
• Document configurations, best practices, and client solutions for scalability.

Requirements

• Hands-on experience with large language models (OpenAI, Anthropic, etc.) and fine-tuning approaches.
• Familiarity with prompt engineering, embeddings, and APIs.
• Strong problem-solving skills with the ability to translate customer requirements into technical solutions.
• Excellent communication and presentation abilities to engage both technical and non-technical stakeholders.
• Comfort working in fast-paced, startup-like environments.

Nice-to-Have

• Exposure to workflow automation platforms (Zapier, n8n, Make, etc.).
• Knowledge of databases (PostgreSQL preferred).
• Basic programming/scripting skills (Python, JavaScript)

What We Offer

• Opportunity to shape the future of AI in field service management.
• Work directly with cutting-edge LLM technologies and real-world enterprise use cases.
• A collaborative team of builders passionate about AI and customer success.
• Competitive compensation and growth opportunities in a rapidly scaling company

About YMGrad

YMGrad is a fast-growing platform empowering over 300,000+ students pursuing international education. We deliver expert admissions support backed by a student-first philosophy and a high-performance culture. Our work spans global university admissions, merit-based visa pathways, and research writing for students and professionals aiming to reach top international institutions and immigration categories.

*On-site (Okhla Phase 2) | Full-time | Monday–Saturday (9 AM – 6 PM)

Role Overview

We are looking for an Admissions and Support Executive who will take ownership of end-to-end client operations while supporting core admissions functions. In this role, you will handle multiple student and professional cases, ensure the timely execution of all processes, and maintain exceptional communication standards. You will coordinate across internal teams, oversee workflows, and ensure that every application meets YMGrad’s quality benchmarks.

*While domain-specific guidance will be provided, you must demonstrate strong leadership, discipline, excellent English communication (verbal and written), and strong process management capabilities.

Key Responsibilities

Operations:

• Handle multiple student and professional cases simultaneously, ensuring prioritization and timely progress.
• Maintain operational excellence across workflows with accuracy, consistency, and smooth execution.
• Coordinate with cross-functional teams to keep every case on track and proactively resolve bottlenecks.

Admissions & Visa Support

Handle core admissions processes, including:

• Profile evaluation
• University shortlisting
• Interview preparation
• Support professionals applying for EB-1, O-1, NIW, and other merit-based visa categories, ensuring smooth documentation and process management.

Research and Writing Support

• Contribute to research and writing tasks, including:
• Structuring academic or professional content
• Preparing documents for publication readiness

Client Management

• Maintain clear, consistent communication with clients to foster strong relationships and high satisfaction.
• Handle client expectations effectively and ensure all deliverables are completed within agreed timelines.

Who should apply?

• Bachelor's or Master’s degree in a management or technical discipline.
• Excellent English communication skills (spoken and written).
• Proven ability to multitask and handle multiple ongoing cases with high accuracy.
• Strong process-oriented mindset with a close attention to detail.
• Fast learner with the ability to take initiative and lead without constant supervision.
• Prior experience in admissions, visa consulting, research writing, or operations management is a plus.

Key Responsibilities

• Identify and research potential clients and new business opportunities.
• Generate and qualify leads through LinkedIn, email outreach, cold outreach, and networking platforms.
• Maintain and update the company’s CRM system with accurate lead information, communication history, and follow-up status.
• Track lead progress, conversions, and engagement metrics.
• Assist in preparing proposals, quotations, and client presentations.
• Conduct market research and competitor analysis.
• Support partnership-building and collaboration initiatives.

Required Skills

• Strong verbal and written communication skills.
• Basic understanding of sales funnels and lead generation.
• Familiarity with LinkedIn and professional networking tools.
• Organizational skills and attention to detail (especially for CRM management).
• Ability to track and report outreach performance metrics.
• Self-driven and target-oriented mindset.

What You Will Gain

• Practical experience in business development and client acquisition.
• Hands-on exposure to CRM management and sales pipeline processes.
• Understanding of startup growth strategy.
• Certificate and letter of recommendation (based on performance).
• Potential opportunity for future paid or performance-based roles.

Designation: Business Development Executive 

Location: Indore (M. P.) - Work from office

Duration : Full time   

Responsibilities:

1.  Identifying opportunities for new business through following up on leads and conducting research on target clients

2.  New business generation by meeting potential clients to understand needs and providing relevant solutions

3.  Contacting potential clients to establish rapport and arrange meetings.

4.  Planning and overseeing new marketing initiatives.

5.  Researching organizations and individuals to find new opportunities.

6.  Increasing the value of current customers while attracting new ones.

7.  Finding and developing new markets and improving sales.

8.  Attending conferences, meetings, and industry events.

9.  Developing quotes and proposals for clients.

10. Experience in generating leads through Upwork, Freelancer, LinkedIn and other portals.

11. Developing goals for the development team and business growth and ensuring they are met.

12. Training personnel and helping team members develop their skills.

Requirements:

1.  Bachelor’s degree in business, marketing or related field.

2.  Experience in sales, marketing or related fields.

3.  Strong communication skills and IT fluency.

4.  Ability to manage complex projects and multi-task.

5.  Excellent organizational skills.

6.  Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

7.  Proficient in Word, Excel, Outlook, and PowerPoint.

8.  Comfortable using a computer for various tasks

Founder’s Office Associate / Junior Chief of Staff | Strategy & Business Operations | Mumbai

📍 Mumbai (Work from Office – Worli)

🕒 11 AM – 8 PM (Partial US overlap required)

Work directly with the Founder of a fast-growing global business.

This is a high-ownership, execution-driven role at the intersection of strategy, operations, and global client management.

If you enjoy solving real business problems, working closely with decision-makers, and turning ideas into structured execution — this role is for you.

About the Company

We are a fast-growing marketing, recruitment, and consulting group. We partner with founders, high-growth startups, and international clients across the US and UK to drive talent strategy, revenue growth, and operational excellence. This Founder’s Office role sits at the center of strategic coordination and cross-border execution.

🔥 What You’ll Own

• Execute key founder-led strategic initiatives

• Support global US & UK client operations

• Coordinate across internal teams and external stakeholders

• Manage vendor relationships, billing & financial workflows

• Translate business discussions into structured action plans

• Prepare reports, insights, and strategy decks

• Drive accountability across cross-functional projects

🎯 Ideal Background

• 2–4 years of experience in consulting, startup operations, business operations, or client-facing roles

• Strong Excel, reporting, and data analysis capability

• Experience working with international / global clients preferred

• Excellent written & verbal communication skills

• Comfortable operating with partial US time-zone overlap

• High-agency mindset — you take ownership without waiting for instructions

🚫 This Role Is NOT

❌ Pure admin or calendar management

❌ Back-office coordination role

This is a thinking + execution role with direct founder visibility and real business impact.

Why This Role Stands Out

✔ Direct exposure to decision-making

✔ Fast learning curve across strategy + operations

✔ Ownership beyond designation

✔ High-growth, performance-driven environment

Industry

• Holding Companies

Employment Type

Full-time

Edit job description

Job Details

- Job Title: Chief Creative Officer (CCO)

- Industry: Advertising

- Function – Marketing

- Experience Required: 12-25 years

- Employment Type: Full Time

- Job Location: Mumbai, Delhi

- CTC Range: Best in Industry

Preferred Skills: Experience with mentoring and team building, Brand Strategy Development, Creative Vision, Client Leadership, Campaign Innovation, Executive Presence

Criteria:

• Candidate must be from Creative Agency or Marketing Agency background ONLY (Non-Negotiable).
• Candidate must have 12 years of experience in advertising / marketing with proven senior creative leadership exposure.
• Candidate must have experience leading large creative teams within reputed agencies.
• Candidate must have a strong portfolio of high-impact, multi-platform campaigns (digital + traditional).
• Candidate should have deep understanding of traditional and digital marketing ecosystems.
• Candidate should have strong client-facing and senior stakeholder management capabilities.
• Candidate must have the ability to define creative vision, drive innovation, and lead agency transformation.

Job Description 

Role Overview

The CCO will be responsible for the overall creative direction, leadership, and output of the agency, positioning Triton as a creative-first organization.

As a key member of the senior leadership team, the CCO will work closely with the Co-Founder & CEO/COO and the Board of company Group to drive the agency’s vision, culture, and client relationships.

This role offers the opportunity to influence both internal culture and external creative impact, leading Triton through its creative renaissance.

Key Responsibilities:

1. Creative Leadership

• Define and drive the agency’s creative vision and strategy.
• Oversee the complete creative lifecycle from ideation to execution.
• Ensure delivery of high-quality, innovative, and effective campaigns across traditional and digital platforms.

2. Client Engagement

• Serve as the primary creative point of contact for senior clients.
• Lead new business pitches and define creative direction for proposals.
• Build long-term client partnerships and position Triton as a trusted creative partner.

3. Team Development & Mentorship

• Attract and retain top creative talent.
• Lead, mentor, and inspire senior creatives (Art Directors, Copywriters, Designers).
• Foster a collaborative, bold, and innovation-driven culture.

4. Brand Building & Industry Leadership

• Strengthen Triton’s creative brand and industry positioning.
• Represent the agency at industry events, awards, and forums.
• Stay ahead of industry trends and bring fresh perspectives to clients and teams.

5. Innovation & Creativity

• Encourage experimentation and breakthrough ideas.
• Develop integrated, multi-platform campaigns driving brand awareness and measurable results.

6. Creative Process & Project Management

• Ensure projects meet deadlines, budgets, and quality benchmarks.
• Optimize creative workflows and resource management.
• Continuously refine creative processes for efficiency and effectiveness.

Candidate Profile

Qualifications & Experience

• 15–20 years of experience in advertising, marketing, or integrated communications.
• Proven leadership in senior creative roles (Creative Director / ECD / Head of Creative).
• Experience working with top-tier brands and managing large creative teams.
• Strong portfolio of innovative, high-impact work across digital and traditional media.
• Deep understanding of traditional advertising and digital ecosystems.
• Strong client-facing ability and senior-level influence skills (preferred).

Key Skills

• Insight generation
• Creative leadership
• Communication & presentation
• Strategic execution
• Creative problem-solving
• Industry trend awareness

Compensation Package

• Competitive fixed salary (as per experience)
• Performance-linked variable compensation tied to agency growth and output
• Long-term incentives aligned with Triton’s success

Why Join?

• Creative Freedom – Redefine the agency’s creative direction.
• Legacy + Strategic Backing – Independence with Alchemist’s support.
• Build & Lead Your Own Team.
• High-Impact Leadership Role during a transformative phase.
• Industry Recognition & Visibility.
• Access to company’s resources while retaining full creative autonomy.

Job Details

- Job Title: Co-Founder & CEO / COO

- Industry: Advertising

- Function - Strategy

- Experience Required: 15-20 years

- Employment Type: Full Time

- Job Location: Delhi & Mumbai

- CTC Range: Best in Industry

Preferred Skills: Excellent Communication Skills, Business & Strategic Analytics, Business strategy and P&L, Client acquisition and new business, Client Leadership and Stewardship, Culture & DNA Creation, Overall agency direction and growth

Criteria:

1. Currently in a No. 2 / No. 3 senior leadership role at a reputed advertising or marketing agency.

2. Should have 15–20 years of experience in advertising, marketing, or integrated communications companies.

3. Proven track record in: Business growth and revenue management, Client relationship leadership and Team building at scale

4. Strong understanding of both traditional brand communication and modern digital ecosystems.

5. Proven experience owning revenue streams, key client relationships, and team leadership at scale.

6. Demonstrated track record of business growth, revenue expansion, and P&L ownership.

7. Strong history of leading new business acquisition, pitches, and senior client stewardship. 

Job Description 

Role Overview

The Co-Founder & CEO/COO will have full responsibility for Triton’s business, people, and market presence. 

This is a leadership role with direct ownership of:

• Culture & DNA Creation
• Business strategy and P&L
• Client acquisition and new business
• Client Leadership and Stewardship
• Overall agency direction and growth

The role is entrepreneurial in nature, with the backing of an established parent organization.

Key Responsibilities

1. Business & Strategy

• Define Triton’s positioning, service offerings, and go-to-market approach.
• Set short- and long-term growth plans aligned with profitability.
• Own the P&L and overall financial performance of the agency.
• Work closely with company leadership to leverage group capabilities where relevant.
•  

1. Client Leadership & New Business

• Lead senior client relationships and act as the primary face of the agency.
• Drive new business development and pitch strategy.
• Build a stable portfolio of retained and project-based clients.
• Ensure consistent quality of thinking, output, and delivery across accounts.
•  

1. Team & Culture

• Build and lead a senior leadership team across creative, strategy, and business.
• Attract strong talent and create a culture of accountability and ownership.
• Set clear performance standards while fostering a collaborative working environment.

1. Brand & Market Presence

• Re-establish Triton as a credible and respected agency brand in the industry.
• Build visibility through work, client success, and industry participation.
• Ensure the agency’s reputation reflects both creative quality and business maturity.
•  

Candidate Profile

The ideal candidate is likely to:

• Be currently in a senior leadership role (No. 2 or No. 3) at a reputed advertising or marketing agency.
• Have extensive experience leading new business processes, key client relationships, revenue streams, and handling teams.
• Possess strong commercial understanding alongside creative and strategic judgment.
• Demonstrate entrepreneurial intent and readiness to build an agency, having not previously had the opportunity to do so independently.
• Be comfortable taking full ownership and accountability for outcomes.
•  

Experience & Skills

• 15–20 years of experience in advertising, marketing, or integrated communications.
• Proven track record in:
• Business growth and revenue management
• Client relationship leadership
• Team building at scale
• Strong understanding of both traditional brand communication and modern digital ecosystems.
• High credibility with clients and peers in the industry.
• Good To Have:
• MBA in Marketing from a reputed institute
• A failed (or could even be successful :) entrepreneurship stint.
•  

Compensation Structure

The intent is to hire more of a Co-Founder/Business Partner than just a CEO/COO. Therefore, while there is openness to make this a worthwhile proposition, the ideal structure would have:

• A base fixed salary to take care of basic EMIs of life.
• Large performance variable component directly tied to revenue and business growth.
• Long-term upsides including group ESOPs that can be discussed and compensating the expectations on the base fixed salary
•  

Why This Role

• Opportunity to be an entrepreneur without having to start from ground zero and invest anything but your time.
• Entrepreneurial responsibility with institutional support and a legacy brand.
• Meaningful leadership role with long-term growth potential.
• Partnership-led structure rather than a conventional employment model.

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!

Job Role: Video Editor

Experience Level: 1.5+ - 10 years

Location: Bangalore, Onsite

Job Description: We are looking for someone with previous social media reels edit/ creation experience with multiple different types of brands who holds at least an experience of 1.5 Years plus.

Roles/Responsibilities:

● Creation of Social media posts, reels, etc .

● Edit videotapes, insert music, dialogue, and sound effects, and arrange films into sequences.

● Correct errors, using editing equipment.

● Must know motion graphics.

● Minimum 8-10 edits in a day.

● Should be a master in Adobe After Effects, Photoshop, Illustrator and Adobe Premiere Pro.

Apply with your updated work links/portfolios.

About the Role:

We are hiring a Business Development Executive for partial field work and office coordination. The role involves visiting architects, contractors, and project sites to promote bathroom fittings and tiles and generate new business opportunities.

Key Responsibilities:

• Visit architects, interior designers, contractors & builders

• Generate leads and follow up on ongoing projects

• Understand client requirements and recommend suitable products

• Build strong professional relationships

• Coordinate with internal sales and logistics teams

Who Can Apply:

• Candidates with interest or experience in construction / building materials

• Comfortable with partial field work

• Good communication skills in Hindi & English

• Own two-wheeler or car preferred

Working Hours:

11:00 AM – 7:30 PM (Monday to Saturday)

Weekly Off: Sunday

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies

(online + offline).

Job Title: Senior Program Associate

Location: Vashi, Navi Mumbai (On-site)

Experience: 2–5 Years

Type: Full-time

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses — a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders/CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products — this is your calling.

About the Role

We are looking for a Senior Program Associate to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of strategy, operations, and client engagement — you’ll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.

You’ll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.

If you’re detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you’ll fit right in.

Key Responsibilities

• Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation
• Continuously monitor client engagement metrics to identify opportunities for optimization and proactively drive platform adoption
• Serve as the strategic bridge between clients and internal teams — ensuring clear communication and fast issue resolution
• Champion the voice of the client by gathering feedback and turning it into actionable insights for product and process improvement
• Strategically identify growth and upsell opportunities within client accounts to drive retention and revenue expansion
• Build and maintain operational dashboards and reporting frameworks to measure program performance
• Collaborate with the founding and leadership teams to refine client journey strategies and ensure alignment with company goals

Requirements

• 2–5 years of experience in Program Management, Customer Success, Operations, or Growth roles, ideally in a product-based startup or SaaS company
• Proven experience in driving renewals, upselling and cross selling.
• Demonstrated experience in designing and scaling processes that improve efficiency and client outcomes
• Strong analytical and problem-solving skills, with a focus on execution and results
• Excellent communication, coordination, and stakeholder management skills
• Hands-on proficiency in CRM systems, Excel/Sheets, and marketing or automation tools
• Highly proactive, detail-oriented, and comfortable working in dynamic environments

Why Join Us

• High-Growth Environment: Take real ownership and make an impact from day one — this is more than a role, it’s a launchpad for your career.
• Direct Collaboration: Work directly with founders and cross-functional teams on key client programs and business-critical initiatives.
• Startup Agility, Structured Growth: Experience the pace of a startup with the support of processes designed for scalability.
• Learning & Mentorship: Access direct mentorship from leaders who’ve built multi-million-dollar businesses.
• Cutting-Edge Technology: Work with AI-driven marketing automation products transforming small business growth.
• Meaningful Impact: Be part of a mission that’s redefining how small and medium businesses scale globally.

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

Key Responsibilities

• Create and implement processes to deeply understand the client’s business as well as to onboard them such that they integrate Grexa into their daily operations confidently.
• Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
• Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
• Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
• Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
• Own the client journey end-to-end such that Grexa’s renewal and revenue expansion objectives are met.

Requirements

• 1 to 3 years of work experience in Program Management, Operations, or Growth roles etc
• Experience in designing and scaling operational processes.
• Strong problem-solving skills with a focus on execution and delivering results.
• Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time
• Excellent stakeholder management and communication skills.
• Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.

Why Join Us

• A high-growth environment with real ownership from day one — this is not just a role, it’s a launchpad for your career
• Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops
• Energy and agility of a startup with structured processes that support long-term growth
• Tools, support, and mentorship to fast-track your learning curve
• Access to cutting-edge AI-driven solutions and automation technology
• Opportunity to be part of a mission that’s transforming how businesses scale and serve their clients

ABOUT INCRUITER

InCruiter is a fast-growing AI-powered Stack Interview Intelligence Platform helping organizations hire smarter and faster using automation and AI-driven intelligence. With six products spanning interviewing, assessment, and hiring automation, we’re redefining how companies recruit at scale.

InCruiter is a market leader and one of India’s Top 3 players in this segment, with a wide range of clients across domestic and international markets. Our major clientele includes some of the large enterprises and Startups like EXL, Welspun, Dentsu, Manhattan Associates, ArcelorMittal, Telstra, Siemens, and so on.

ROLE OVERVIEW

We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction. 

Roles and Responsibilities: 

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery. 

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth. 

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services. 

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process. 

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience. 

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction. 

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth. 

WHAT WILL YOU NEED TO SUCCEED? 

● Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment. 

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders. 

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value. 

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts. 

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus. 

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service. 

• Promote insurance products and services through digital and offline marketing channels.

• Identify potential customers and generate qualified leads.

• Assist in organizing and participating in promotional campaigns, marketing initiatives,

and customer engagement activities.

• Support the sales team in pitching insurance plans and explaining product benefits.

• Collect and analyze market feedback for continuous improvement.

• Stay updated with industry trends and product knowledge.

• Maintain accurate records of outreach and customer interactions using CRM tools or

spreadsheets.

• Close sales deals and work towards achieving monthly/quarterly sales targets.

• Travel to different cities for client meetings, product demos, and business negotiations.

• Visit customer sites to understand requirements and build strong business relationships.

• Maintain proper documentation of leads, follow-ups, and sales activities.

Job Description:

Job Title: Client Success Executive (FEMALE)

Job Summary:

A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

Key Responsibilities:

· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.

· Serve as the primary point of contact for client queries, providing timely and accurate support.

· Handle client inquiries, complaints, and special requests with a solutions-focused approach.

· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.

· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.

Requirements:

· 1-3 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).

· Excellent verbal and written communication skills in English; additional languages are a plus.

· Familiarity with CRM systems and support ticketing tools.

Shifts:

· Day Shift: 11 am – 9 pm

6 Days Working

Rotational Week-Off

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Ensure clients receive maximum value from E2M services
• Deliver an excellent client experience and manage escalations
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery
• Gather feedback and represent client needs internally
• Drive renewals, retention, and account growth
• Track account health, budgets, timelines, and profitability
• Build trusted relationships and provide strategic guidance
• Identify risks early and implement solutions
• Collaborate across teams for a seamless client journey

Requirements

• 3–5 years of experience in a digital, creative, or web agency
• Experience managing or delivering web/digital projects
• Strong understanding of web technologies and digital marketing (no coding required)
• Ability to handle multiple accounts and priorities
• Clear and professional communication skills
• Proven record in client retention, growth, and profitability
• Strong relationship-building and stakeholder management skills
• Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
• Ability to work independently and collaboratively
• Experience working with Sales/Pre-sales/Account teams
• Strong presentation skills and attention to detail
• Experience working with North American clients and time zones

We are looking for a Business Development Manager (BDM) who can own the full sales cycle—from lead generation to closure—for IT services and software solutions. This role is remote, but the candidate must be Mumbai-based for client meetings when required.

Key Responsibilities

Lead Generation & Qualification

• Identify and generate B2B leads via LinkedIn, referrals, portals, and inbound enquiries
• Qualify leads based on budget, authority, need, and timelines
• Engage with startups, SMEs, enterprises, and government-linked organizations

Client Interaction & Sales

• Conduct discovery calls and requirement discussions
• Understand business problems and map them to Sehsaa’s tech offerings
• Pitch IT services including:
• Custom software & web development
• Mobile app development (Android/iOS)
• AI, automation, and enterprise solutions

Proposal & Deal Closure

• Coordinate with technical team for scope, pricing, and timelines
• Prepare and present proposals and capability decks
• Handle negotiations and close deals independently

Account & Relationship Management

• Act as the point of contact until project kickoff
• Build long-term client relationships
• Identify upsell and repeat business opportunities

Targets & KPIs

• Monthly revenue closure
• Lead-to-conversion ratio
• Sales pipeline value

Client retention & repeat business

Must-Have

• 2–6 years experience in IT services / software sales
• Proven experience closing B2B deals
• Strong communication and negotiation skills
• Understanding of software development lifecycle
• Comfortable working remotely with outcome-based targets

Good-to-Have

• Experience selling enterprise or government IT solutions
• Exposure to tenders, GeM, or large-ticket projects
• Mumbai-based with ability to attend client meetings if required
• Fixed Salary: ₹35,000 – ₹45,000 per month
• Commission: 5% on revenue received (uncapped)
• Higher commission for higher monthly closures

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective

social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep

understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

• Handle inbound and outbound sales calls
• Qualify leads and understand customer requirements
• Present Triochat’s features and benefits clearly
• Schedule and conduct product demos
• Follow up with prospects and close deals
• Maintain and update leads in CRM
• Collaborate with product and support teams to improve customer experience

Prior experience in SaaS sales or B2B sales (preferred)

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

​

Job Overview:

We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

Key Responsibility Area:

• Revenue growth from existing accounts
• Timely renewals and contract retention
• Own end-to-end revenue responsibility for assigned accounts
• Account expansion through up-sell and cross-sell
• Churn reduction and risk mitigation
• High CRM hygiene and data accuracy
• Customer satisfaction and relationship management
• Customer CSAT, Social Media Reviews

Requirements:

• Graduate and over with excellent oral and written communication skills.
• At least 1-2 Year(s) of working experience in the related field is required for this position.
• Customer-first mindset 
• Advanced MS Excel skills.
• High sense of responsibility and reliability
• Proactive, self-driven, and result-focused
• Collaborative team player

Benefits:

• 5 days working with alternate Saturday
• 10:00 AM to 7:00 PM Working Hours
• Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
• Clear career growth path in Account Management and Customer Success
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

• Assist in lead generation through LinkedIn, email marketing, and online platforms
• Identify potential clients and understand their basic business requirements
• Communicate company IT services such as web development, mobile apps, and software solutions
• Maintain client data and follow-ups in CRM tools
• Schedule calls and meetings with prospects
• Coordinate with internal teams for requirement clarification
• Meet assigned activity and learning targets
• Maintain professionalism in all client interactions

We’re looking for a Senior PPC Specialist with at least 5 years of experience managing paid campaigns across Google, Meta, and other digital platforms. You’ll be responsible for building, optimising, and scaling paid media campaigns that deliver measurable results for our clients.

What You’ll Do:

• Plan, create, and manage PPC campaigns on Google Ads, Facebook, and Instagram.

• Handle ad budgets of $10,000+ per month across search, display, and video campaigns.

• Develop strategies to improve ROI, conversion rates, and overall campaign efficiency.

• Create and test compelling ad copy, visuals, and targeting to maximise results.

• Build retargeting and eCommerce campaigns that drive real conversions.

• Analyse data in GA4 and prepare reports using Looker Studio.

• Regularly A/B test landing pages, audiences, and creative to find what works best.

• Collaborate with cross-functional teams to align ad performance with business goals.

• Prepare campaign proposals and pricing strategies for new clients.

What You Bring:

• 5+ years of hands-on experience in PPC campaign management.

• Strong understanding of Google Ads, Meta Ads, and other paid media platforms.

• Experience managing campaigns for international clients (US market experience is a plus).

• Solid grasp of data analysis and ability to turn insights into actions.

• Excellent communication skills — written and verbal.

• A proactive mindset that you enjoy testing, learning, and improving every day.

• Bonus: Copywriting skills and an eye for creativity that converts.

Why E2M:

• A collaborative, no-drama work culture that values initiative.

• Flexible and remote-friendly work environment.

• Opportunities to grow, experiment, and make an impact

Key Responsibilities

• Supervise and guide the inside sales/onboarding team in achieving daily and monthly targets.

• Ensure every partner is onboarded smoothly with proper documentation and communication.

• Review team calls, follow-ups, and reports to maintain quality and consistency.

• Set clear goals, provide coaching, and motivate the team to meet conversion targets.

• Coordinate with the Sales Manager and Operations team to resolve onboarding issues quickly.

• Analyze data and prepare weekly performance and conversion reports.

• Conduct regular training sessions for the team to improve communication and product knowledge.

• Maintain high standards of customer experience throughout the onboarding process.

Required Qualifications

• Bachelor’s degree in Business or related field.

• 3–6 years of experience in B2B/B2C sales or team leadership.

• Strong leadership, coaching, and communication skills.

• Proven record of achieving and driving team targets.

• Good analytical and reporting abilities.

• Familiarity with CRM tools and onboarding systems.

Key Skills

• Team leadership and motivation

• Communication and conflict resolution

• Performance tracking and coaching

• Process improvement

• Problem-solving and coordination

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

Job Summary:

This is a full-time on-site role for an Operations Manager at Connect and Heal - CNH Care in Bangalore.

We are hiring for the Occupational Health Clinic (OHC) Dept. The ideal candidate will be responsible for managing an entire portfolio of clinics across cities to ensure smooth operations, with the support of regional teams.

Roles & Responsibilities:

A) P&L Ownership

 -Manage the P&L for the OHC business while meeting the profitability requirements quarter on quarter

B) Clinical Operations: 

 -Conduct thorough check on all clinic requirements and ensure smooth operations 

 -Ensuring the MIS for all clinics is done on time (daily / weekly / monthly)

 -Ensure timely audits is done for all clinics 

C) Sourcing Requirements:

 -Coordinating with central sourcing team on all hiring requirements

 -Coordinating with medical governance team on staff training calendar and ensuring smooth trainings

 -Track attendance on daily basis and ensuring no service gap 

D) Client relationships:

 -Managing relationships with PAN India clients and handle client escalations

 - Liaising with different stakeholders (Marketing/sales/product) as per business requirement

Qualifications

• Bachelor's Degree (Master’s degree preferred)
• Proficiency in excel and experience in handling large data sets
• Minimum of 5 years of experience
• Excellent communication & interpersonal skills
• Experience in healthcare industry including hospitals, clinics is a plus

• Manage a portfolio of accounts and drive adoption, renewal, and expansion
• Monitor account health and take proactive steps to drive engagement
• Build meaningful relationships across multiple communication channels
• Be the voice of the customers and champion their interests internally.
• Work closely with the Product and Engineering teams to build what helps your customers.
• Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates
• Conduct product onboarding, training sessions, and ongoing check-ins

Requirements:

• Undergraduate degree in any discipline
• 1–3 years of SaaS experience in a customer-facing role
• Fluent in written and spoken English
• Strong problem-solving skills and ability to work under pressure
• Smart, scrappy, and self-sufficient—able to figure things out
• High-energy, confident, humble, and receptive to feedback
• Adaptable and resilient in a fast-paced startup environment
• Growth-minded with a desire to learn and expand your skill set
• Motivated by impact and ownership

Why Optmyzr:

• A team that cultivates an environment of trust and understanding - for both customers and employees.

• Focus on high quality product development, efficiency, and building what will sell.

• Informal work environment, where people like to be mentors instead of managers.

• Very flexible and understanding team - with initiatives like “Select your own holiday list.

• Cool unorthodox perks like “Wanderlust” - where the company comps a vacation trip for employees.

• Completely bootstrapped and profitable business model, that allows us to decide our own priorities.

• Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.

Job Details

- Job Title: Associate Lead Designer

- Industry: Consulting & Technology

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Job Location: Bengaluru

- CTC Range: Best in Industry

Review Criteria

• Strong Product / UI/UX Designer Profile
• 6+ years of professional experience in UI/UX or Product Design
• 2+ years of experience leading and mentoring design teams, including providing feedback, guiding workflows, and elevating junior designers’ capabilities
• (Design Systems & Hands-On Skills): Must have strong hands-on experience with scalable design systems for web and mobile platforms and be highly proficient in Figma
• (Client & Stakeholder Management): Must have direct client or stakeholder-facing experience, able to communicate design concepts persuasively and collaborate throughout the project lifecycle
• (Portfolio): Must have a strong, well-curated portfolio demonstrating end-to-end product design work, including user research, interaction design, visual design, and measurable impact on product outcomes
• Must have excellent communication and storytelling abilities to present complex design ideas clearly to clients, stakeholders, and teams
• Must have Bachelor’s or Master’s in Design or equivalent

Role & Responsibilities

We’re looking for an Associate Lead Designer who excels at balancing creative vision with practical execution, guiding teams & delivering exceptional results.

If you thrive on transforming complex challenges into elegant solutions, mentoring fellow designers & building strong client relationships, this is your opportunity to shine. Your leadership will directly fuel the company’s creative excellence, client satisfaction & industry reputation.

Your Purpose to the Team:

• Act as the bridge between senior leadership, design teams & clients to ensure alignment
• Drive creative excellence across multiple projects while maintaining consistency & quality
• Collaborate with client across all phases of the project
• Translate business & user needs into innovative design solutions that deliver measurable results across web, mobile etc.
• Balance creative vision with practical constraints to ensure timely & effective project delivery
• Elevate the skills & capabilities of junior designers
• Foster a culture of design thinking, continuous improvement & creative problem-solving

What You’ll Own & Drive:

• Strategic design direction & execution across assigned projects, ensuring alignment with client objectives & brand guidelines
• Collaboration with clients throughout project lifecycles, from discovery to delivery
• User research initiatives that inform design decisions & create intuitive, user-centered experiences via information architecture, user stories, product designs, etc.
• Mentorship programs for junior designers, including regular feedback sessions & skill development plans
• Cross-functional teamwork that integrates design solutions seamlessly with development & marketing efforts
• Quality assurance processes for all design deliverables, maintaining high standards while meeting deadlines
• Implementation of design best practices, emerging trends & innovative approaches that differentiate our work
• Development of design systems & reusable components that improve efficiency & consistency
• Team productivity & morale through effective resource allocation, workflow optimization & positive leadership

Ideal Candidate

• 6+ years of professional design experience with 2+ years leading design teams in fast-paced environments
• Ability to balance creative excellence with business objectives & technical constraints
• Deep expertise in user research techniques, accessible design, design systems, prototyping design tools.
• Strong client relationship management skills with the ability to present design concepts persuasively
• Experience in mentoring junior designers & contributing to their professional growth
• Excellent communication & storytelling abilities that can translate complex ideas into compelling narratives
• Collaborative approach that values diverse perspectives & fosters inclusive design practices

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks,marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company. 

Why Moshi Moshi? The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world. 

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager! 

Job Role:  Video Lead

Experience Level: 5+ years 

Location: Bangalore, Onsite 

Job Description: We are looking for someone with previous social media reels edit/ creation experience who holds an experience of 5 Years plus.

Responsibilities:- 

● Creation of Social media posts, reels, etc .

 ● Edit videotapes, insert music, dialogue, and sound effects, and arrange films into sequences. 

● Correct errors, using editing equipment. 

● Must know motion graphics. 

● Minimum 8-10 edits in a day.

● Client interaction and team handling is a must. 

● Should be a master in Adobe After Effects, Photoshop, Illustrator and Adobe Premiere Pro. 

JOB DETAILS:

Job Role: RM Corporate Sales

Industry: Insurance

Function: Sales/Business Development

Working Day: 6

Work Mode: ONSITE

Salary: Best in Industry

Experience: 4-10 years

Location: Delhi, Mumbai, Chennai & Kolkata

Required Skills: Corporate Insurance Sales Expertise, Business Development & Lead Generation, Insurance Product Knowledge, Negotiation & Client Advisory, Relationship & Account Management

Criteria:

• Looking for Local candidates only.
• Need candidate from Insurance broking companies or from corporate banking who is handling Corporate salary accounts only.
• 4 to 10 years of experience in corporate insurance sales, insurance broking, or general insurance
• Proven track record in acquiring and managing corporate clients
• Hands-on experience in generating leads and closing corporate insurance deals
• Strong expertise in general insurance products (Fire, Property, Liability, Marine, Engineering, Group Health, etc.)
• Direct experience in advising corporate clients on risk management and insurance solutions
• Ability to prepare and present proposals to senior stakeholders (CFOs, Risk Managers, HR Heads)
• Experience in negotiating premiums, coverage terms, and policy conditions with insurers
• Proven capability to achieve assigned revenue, premium, and acquisition targets
• Strong experience in managing policy renewals and premium collections
• Demonstrated ability in cross-selling and upselling insurance products
• Experience in coordinating with insurers and internal teams for policy placement
• Sound knowledge of IRDAI regulations and insurance compliance requirements
• Excellent communication, presentation, and negotiation skills
• Ability to independently manage client relationships and meet business targets

Description

Qualifications & Experience:

• Bachelor’s degree in business, Finance, Marketing, or related field (MBA preferred)

• 4 – 10 years of experience in corporate insurance sales, insurance broking, or general insurance

We are looking for experienced professional responsible for acquiring, managing, and growing corporate clients by providing insurance broking solutions tailored to their risk management needs. The role involves identifying business opportunities, advising clients on appropriate insurance coverage, negotiating with insurers, and ensuring long-term client relationships.

Key Responsibilities:

Business Development & Sales

• Identify and develop new corporate clients across industries such as manufacturing, IT, logistics, healthcare, and infrastructure.

• Generate leads through networking, referrals, cold calling, and market research.

• Achieve assigned revenue, premium, and client acquisition targets.

• Prepare and deliver presentations and proposals to corporate decision-makers (CFOs, Risk Managers, HR Heads).

Client Relationship Management

• Act as a trusted advisor by understanding client business risks and insurance requirements.

• Maintain strong relationships with existing corporate clients to ensure renewals and cross-selling opportunities.

• Conduct regular client meetings and policy reviews.

Insurance Placement & Advisory

• Analyze client risk profiles and recommend appropriate insurance solutions such as:

   o Fire Insurance

   o Property & Engineering Insurance

   o Liability Insurance

   o Marine Insurance

   o Group Health & Employee Benefits

• Coordinate with internal teams and insurers to place policies on competitive terms.

• Support negotiations on premiums, coverage terms, deductibles, and claims handling arrangements.

Renewals & Cross-Selling

• Manage policy renewals by ensuring timely documentation and premium collection.

• Identify opportunities for upselling and cross-selling additional insurance products.

Market & Insurer Coordination

• Build and maintain relationships with insurance companies and underwriters.

• Stay updated on market trends, new insurance products, and regulatory changes.

Compliance & Documentation

• Ensure compliance with IRDAI regulations and internal company policies.

• Maintain accurate sales records, client documentation, and MIS reports.

Key Skills & Competencies

• Strong corporate sales and negotiation skills

• Sound knowledge of general insurance products and broking practices

• Excellent communication and presentation abilities

• Client-focused and solution-oriented approach

• Ability to work independently and meet targets

• Relationship management and networking skills

Key Performance Indicators (KPIs)

• Premium and revenue targets achieved

• Number of new corporate clients acquired

• Renewal retention ratio

• Cross-sell and upsell contribution

• Client satisfaction and relationship strength

JOB DETAILS:

Job Role: Senior Corporate Sales

Industry: Insurance

Function: Sales/Business Development

Working Day: 6

Work Mode: ONSITE

Salary: Best in Industry

Experience: 10-15 years

Location: Mumbai

Required Skills: Client Relationship Management, B2B Sales & Business Development, Insurance Domain Knowledge, Negotiation & Communication Skills, Sales Target Achievement

Criteria:

• Looking for Local candidates only.
• Need candidate from Insurance broking companies only.
• Proven experience in Insurance Sales, Business Development, or Client Servicing
• Direct experience in generating leads and building new client relationships
• Strong ability to assess client insurance needs and recommend suitable policies
• Hands-on experience in managing corporate or business clients
• Experience in coordinating with underwriting teams for policy issuance and renewals
• Ability to manage end-to-end client lifecycle – acquisition, servicing, renewals, and claims coordination
• Proven capability to meet or exceed assigned sales and revenue targets
• Strong negotiation and deal-closure skills
• Experience in maintaining client databases and preparing MIS reports
• Ability to independently manage client meetings, follow-ups, and relationship building
• Strong knowledge of insurance products and industry processes
• Excellent communication, negotiation, and presentation skills
• Willingness to work in a client-facing, field-oriented sales role

Description

We are looking for experienced professional in Strategic Planning, Sales & Marketing, Business Development, Product Management & Key Accounts Management, Client Servicing and Team Management.

Responsibilities:

• Generating Leads and Building Relationships: Identifying potential clients, contacting them, and building rapport to understand their insurance needs.

• Understanding Client Needs: Assessing a business's risk profile and recommending the most suitable insurance policies.

Customer:

• Send introductory mails or letters, call for appointment before the initial meeting and send thank you note and brochure to all prospective clients after the same.

• Make client lists

• Visit key existing clients on a periodical basis

• Get insurance policies issued in favor of the clients in coordination with the underwriting team and deliver the same to the clients

• Collect premium cheque on time

• Provide best possible client service with respect to all new clients by -

        o Coordinating with the underwriting team to get renewal notice issued and the renewals done on time

        o Engaging with insurance companies and coordinating with the claims team to enable settlement of claims

• Give timely inputs for MIS to management

• Classify potential customers into A-B-C category and implement the following action:

       o Cater to all requirements through close liaising with respect to A category and close

       o Liaise with B category to covert the leads

       o Maintain the C category in the database and schedule follow-up

• Selling Insurance Products: Presenting insurance options, negotiating terms, and closing deals.

People Growth:

• Acquire product knowledge and always keep self-updated with latest variations in product offerings

• Attend training sessions (external/ internal) and working on on-job assignments to implement new learning  

External Interface: 

 Internal interface:

• Existing clients

• Employees

• Prospective clients

• Insurance companies

• Achieving Sales Targets: Meeting or exceeding set sales quotas and revenue goals.

• Maintaining Client Relationships: Providing ongoing support, addressing inquiries, and ensuring client satisfaction.

• Staying Informed: Keeping up-to-date with industry trends, new products, and regulatory changes.

• Knowledge: Strong understanding of insurance products, especially those relevant to corporate clients.

• Skills: Excellent communication, negotiation, and presentation skills are essential.

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Key Responsibilities

• Identify and acquire new clients for SEO, SEM, and digital marketing services
• Generate leads through outbound outreach, networking, referrals, and other channels
• Conduct client meetings, understand business goals, and propose tailored digital marketing solutions
• Prepare and present proposals, commercial discussions, and close deals independently
• Work closely with the Founder for strategy review and closure support on key accounts
• Maintain and report sales pipeline, performance metrics, and revenue forecasts
• Build and nurture long-term business relationships with clients

Desired Candidate Profile

• 4–8 years’ experience in B2B Sales / Business Development
• Experience selling SEO / SEM / Digital Marketing / Performance Marketing services preferred
• Proven track record in lead generation and closing sales
• Strong understanding of digital marketing concepts and ROI-driven selling
• Excellent communication, negotiation, and presentation skills
• Self-motivated, target-oriented, and able to work independently
• Based in Delhi-NCR

Compensation

Competitive fixed salary + performance-based variable incentive

Excellent growth and ownership opportunities as part of our market expansion.

Reporting To

Founder / Leadership Team

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha,

Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather

than a company.

Job Role - Social Media Executive

Experience Level - 1 year

Location - Bangalore

Responsibilities:

● Create Campaign Strategies and monitor the execution to achieve the brand objective

● Objective Identification and delivery via curating the best digital strategy

● Managing and Supervising Facebook ads, Instagram Ads, Twitter Ads, and Linkedin Ads

● Handling social pages of Instagram, Facebook, LinkedIn, etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● Define the most important social media KPIs.

● In-depth knowledge of paid marketing and daily implementation, reporting, and running of paid marketing on all social platforms.

● Measure the success of every social media campaign, as per required metrics

● Stay up to date with the latest social media best practices and updates

● Work with copywriters and designers to ensure content is informative and appealing or has relevant writing capability.

● Monitor SEO and user engagement and suggest content optimization.

● Communicate with industry professionals and influencers to create a strong network via social media.

● Provide constructive feedback to the team and train them to achieve desired results.

ROLES AND RESPONSIBILITIES:

You will be responsible for serving the needs of the existing customers and closing sales deals to create new customers.

KEY RESPONSIBILITIES:

• Prepare for the sales calls including conducting research and building sales decks
• Leading the prospective client calls, sending pitches, and closing new deals.
• Presenting company's products as a solution to the prospective client’s business challenge/needs
• Manage the full sales cycle from prospecting to closing for new customers
• Should be flexible working in shifts or in different time zones
• Excellent communication and interpersonal skills.
• Develop a pipeline of qualified opportunities and consistently maintain an accurate forecast
• Liaise and partner with other internal departments to manage complex sales opportunities

IDEAL CANDIDATE:

• Graduate/Postgraduate or equivalent
• 8-10 years of SaaS sales experience required
• Ability to hunt new business and manage a pipeline
• Great team player
• Strong analytical, communication, and writing skills
• Entrepreneurial spirit highly encouraged
• Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate results every day
• Great listening skills and a desire to learn proper consultative selling techniques
• High-energy and positive attitude
• Attention to detail and the ability to multitask while maintaining a high quality of work
• Confidence to overcome objections and convert interest into qualified

PERKS, BENEFITS AND WORK CULTURE:

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.