NeoGenCode Technologies Pvt Ltd

Job Title : UI/UX Designer – SaaS Product | 3D & Frontend Development

Experience : 2+ Years

Role : UI/UX Designer / Product Designer

Work Mode : Remote

Job Description :

We are looking for a creative and technically strong UI/UX Designer with experience in SaaS-based products, interactive web experiences, and frontend technologies. The ideal candidate should have hands-on exposure to Three.js, 3D animations, Parallax effects, and modern frontend development.

Mandatory Skills :

UI/UX Design, SaaS Product Experience, Figma, Three.js / WebGL, 3D Animation, Parallax / Scroll Animations, Frontend Development, HTML, CSS, JavaScript, React.js.

Key Responsibilities :

• Design intuitive, engaging, and user-centric interfaces for SaaS-based products.
• Create wireframes, prototypes, user flows, design systems, and high-fidelity UI designs using Figma.
• Develop interactive experiences using Three.js / WebGL and 3D elements.
• Create 3D animations, Parallax effects, scroll-based animations, and micro-interactions.
• Collaborate with frontend developers to translate designs into responsive, production-ready interfaces.
• Ensure consistency across UI components, layouts, interactions, and design systems.
• Conduct user research and usability analysis to improve product experiences.
• Work closely with Product, Engineering, and other stakeholders throughout the product lifecycle.
• Ensure designs are responsive, accessible, and optimized for web performance.

Good to Have :

• React Three Fiber
• GSAP / Framer Motion
• WebGL / GLSL
• Motion & Interaction Design
• Design Systems
• Responsive & Accessibility-focused Design
• Experience with interactive product configurators or immersive web experiences.

Ideal Candidate :

A candidate who can work across the design + frontend + interactive / 3D experience layer, rather than being limited to visual UI design alone.

Job Title : DevOps Engineer

Experience : 7+ Years

Working Hours : 3:30 AM – 11:30 AM ET

Duration : 12–18 Months

Engagement : Contract

Freelance : Not Applicable

BGV : Required

Role Overview :

We are looking for an experienced DevOps Engineer to design, implement, and optimize DevOps practices, CI/CD pipelines, deployment automation, and cloud-native delivery platforms. The role will focus on enabling secure, reliable, and efficient software delivery while improving infrastructure automation, release processes, platform reliability, and operational resilience.

Mandatory Skills :

DevOps, CI/CD, Azure DevOps / GitHub Actions, Kubernetes, Docker, PowerShell / Python / Bash, Automation, Monitoring & Observability, DevSecOps, IaC, Troubleshooting, and Production Support.

Key Responsibilities :

• Design, build, and maintain CI/CD pipelines for enterprise application delivery and release management.
• Develop deployment automation frameworks to improve release quality, consistency, scalability, and efficiency.
• Administer Kubernetes and containerized environments and supporting orchestration platforms.
• Improve build, test, deployment, and release workflows for development teams.
• Integrate automated testing, security scanning, validation, and compliance controls into CI/CD pipelines.
• Implement monitoring, logging, alerting, and observability solutions for platform and application environments.
• Troubleshoot deployment failures, production issues, and platform incidents; perform root cause analysis.
• Develop automation scripts and tools using PowerShell, Python, Bash, or similar technologies.
• Implement Infrastructure as Code and automation practices to reduce manual effort and operational risk.
• Collaborate with Cloud, Infrastructure, Security, and Application teams to deliver scalable and resilient solutions.
• Maintain deployment standards, release procedures, technical documentation, and operational runbooks.
• Apply DevOps, DevSecOps, and SRE best practices to improve delivery speed and platform reliability.
• Evaluate emerging DevOps technologies and recommend improvements.
• Mentor team members on DevOps methodologies, automation, and platform engineering practices.
• Act as an escalation point for critical deployment, infrastructure, and platform issues.

Required Technical Skills :

1. DevOps & CI/CD :

• 7+ years of experience in DevOps, Platform Engineering, Infrastructure Engineering, or Software Engineering.
• Strong experience designing and supporting CI/CD pipelines and release management.
• Hands-on experience with Azure DevOps, GitHub, GitHub Actions, or equivalent platforms.
• Strong understanding of Git, branching strategies, release management, and deployment methodologies.

2. Containers & Cloud :

• Strong hands-on experience with Kubernetes and Docker/containerization.
• Understanding of cloud-native application architectures and distributed systems.
• Experience supporting production-grade containerized environments.

3. Automation & IaC :

• Strong proficiency in PowerShell, Python, Bash, or similar scripting languages.
• Experience developing automation frameworks and deployment tooling.
• Knowledge of Infrastructure as Code (IaC) concepts.
• Experience with Terraform, Bicep, or similar tools is preferred.

4. Monitoring & Reliability :

• Experience with monitoring, logging, observability, and alerting.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting highly available and resilient production systems.
• Knowledge of SRE practices is preferred.

5. Security & DevSecOps :

• Understanding of DevSecOps and secure software delivery practices.
• Experience integrating vulnerability scanning, security controls, and compliance checks into CI/CD pipelines.
• Knowledge of IAM, secrets management, and access control within DevOps environments.

Preferred Qualifications :

• Hands-on experience with Microsoft Azure.
• Experience with Terraform/Bicep or other IaC tools.
• Knowledge of SRE and platform engineering practices.
• Relevant Azure, Kubernetes, Cloud, or DevOps certifications.

Job Title : Customer Support – Support Operations

Location : Gurgaon, Sector 66

Experience : 1 to 5 Years

Employment Type : Full-time | Work from Office

Role Overview :

Responsible for backend customer and transaction support across fintech products, resolving queries within defined TAT, maintaining accurate data, and coordinating with internal teams, banks, and service providers.

Mandatory Skills :

Fintech Customer Support, Transaction Support, Email & Chat Support, MS Excel, MIS Reporting, Query Resolution, Dispute Management, TAT/SLA Management, and Basic Digital Payments Knowledge.

Key Responsibilities :

• Handle backend support for AEPS, DMT, Recharges, BBPS, Utility, MATM, PG Transactions, and Loans.
• Resolve merchant, customer, and transaction-related queries through email and chat.
• Monitor disputed, pending, and escalated transactions and ensure timely resolution.
• Maintain data in Excel and prepare daily MIS reports.
• Coordinate with Sales, Operations, Technical teams, banks, and service providers.
• Ensure cases are tracked and resolved within defined TAT / SLA.

Required Skills :

• Experience in Fintech Customer / Backend Support Operations.
• Basic understanding of digital payments and transaction processing.
• Knowledge of AEPS, DMT, BBPS, Recharges, Payment Gateway, or related fintech products.
• Good MS Excel and MIS reporting skills.
• Strong email/chat communication and query-resolution skills.
• Ability to manage transaction disputes, escalations, and pending cases.
• Good coordination and problem-solving skills.

Qualification : Graduate / Undergraduate.

Position : Executive / Sr. Executive / Assistant Manager – MIS & Reconciliation

Industry : Fintech

Job Location : Gurgaon

Experience :

• Executive / Sr. Executive : 3–6 Years
• Assistant Manager : 5–8 Years

Role Overview :

We are looking for a detail-oriented and analytical MIS & Reconciliation professional to manage management reporting, account reconciliations, data validation, and periodic MIS activities.

The role will be responsible for preparing accurate and timely MIS reports, identifying and resolving reconciliation discrepancies, maintaining data integrity, and coordinating with cross-functional teams. The position will also contribute to process improvement and reporting automation initiatives.

Mandatory Skills :

MIS Reporting, Account Reconciliation, Advanced Excel (VLOOKUP, HLOOKUP, XLOOKUP, Pivot Tables, COUNTIF/COUNTIFS, SUMIF/SUMIFS), Data Analysis, Data Validation, Financial Reporting, and Discrepancy Resolution.

Key Responsibilities :

• Collect, consolidate, validate, and analyze data from multiple sources for MIS reporting.
• Prepare and circulate daily, weekly, monthly, and periodic MIS reports for management review.
• Perform account, transaction, and ledger reconciliations and investigate discrepancies.
• Identify data mismatches, exceptions, and reconciliation breaks and ensure timely resolution.
• Maintain high standards of data accuracy, completeness, and integrity across reporting activities.
• Coordinate with Finance, Operations, Business, and other internal teams to collect and validate required information.
• Maintain and update MIS dashboards, trackers, and reporting formats as required.
• Support audit requirements by preparing relevant reports, reconciliations, schedules, and supporting documentation.
• Ensure adherence to defined reporting processes, controls, and timelines.
• Identify opportunities to improve reporting processes and reduce manual efforts through automation and standardization.
• Assist in developing and maintaining automated MIS reports using advanced Excel and other relevant tools.
• Track key operational and financial metrics and highlight significant variances or exceptions to management.
• Maintain proper documentation of reports, reconciliation workings, processes, and controls.

Key Performance Indicators / Success Criteria :

• Accuracy and timely submission of MIS reports.
• Timely completion and accuracy of account/transaction reconciliations.
• Effective identification and resolution of discrepancies and exceptions.
• Data integrity and adherence to reporting standards.
• Quality of coordination with cross-functional stakeholders.
• Reduction in manual reporting efforts through process improvement and automation.
• Timely support for audits and management reporting requirements.

Mandatory Skills :

Advanced Excel

Strong hands-on experience with Microsoft Excel, including :

• VLOOKUP / HLOOKUP
• XLOOKUP
• COUNTIF / COUNTIFS
• SUMIF / SUMIFS
• Pivot Tables
• Conditional Formatting
• Data Validation
• IF / Nested IF
• INDEX-MATCH
• Data cleaning and consolidation
• Large-data-set handling and analysis

MIS & Reconciliation

• Strong experience in MIS preparation and management reporting.
• Hands-on experience in account / transaction / ledger reconciliation.
• Ability to identify, analyze, and resolve data discrepancies.
• Good understanding of data validation and reporting controls.

Preferred / Additional Skills :

• Basic knowledge of Macros / VBA.
• Experience with Tally ERP 9 or similar accounting/ERP tools.
• Basic understanding of accounting principles and financial transactions.
• Exposure to reporting automation and process improvement.
• Experience working with large volumes of financial or transactional data.
• Good analytical and problem-solving skills.
• Strong communication and stakeholder coordination skills.

Educational Qualification :

Minimum Qualification :

• Bachelor's degree in B.A. / B.Com or equivalent.

Preferred Qualification :

• B.Com
• B.A.
• MBA – Finance / Accounting

Ideal Candidate Profile :

The ideal candidate should have strong hands-on experience in MIS reporting, reconciliation, Excel-based data analysis, and management reporting, preferably within the Fintech, BFSI, financial services, payments, or transaction-driven environment.

The candidate should be highly detail-oriented, comfortable working with large datasets, capable of independently identifying discrepancies, and proactive in improving reporting and reconciliation processes.

Job Title : UI/UX Designer - SaaS / Healthcare Product

Experience : 2–5 Years

Location : Ghaziabad / Noida

Shift : Night Shift

Employment Type : Full-Time

Job Summary :

We are looking for a creative and user-focused UI/UX Designer with experience in designing SaaS-based products, preferably within the Healthcare / HealthTech domain. The ideal candidate should have strong UI/UX fundamentals, exposure to 3D animation / motion design, and a good understanding of frontend development.

Key Responsibilities :

• Design intuitive, scalable, and user-friendly interfaces for SaaS-based web and healthcare products.
• Create wireframes, user flows, prototypes, mockups, and high-fidelity UI designs.
• Design responsive and consistent experiences across web, desktop, and mobile platforms.
• Collaborate closely with Product Managers, Developers, and Engineering teams to translate product requirements into effective UI/UX solutions.
• Work with frontend developers to ensure accurate implementation of designs.
• Apply 3D animation, motion graphics, and micro-interactions wherever required to enhance product experience.
• Develop and maintain design systems, reusable components, and UI guidelines.
• Conduct user-centric design thinking and continuously improve usability and overall product experience.
• Understand SaaS product workflows, dashboards, user roles, and complex data-driven interfaces.
• Ensure designs follow modern UX, accessibility, responsiveness, and usability principles.

Mandatory Skills :

• 2–5 years of relevant UI/UX Design experience
• Experience designing SaaS-based products
• Experience in Healthcare / HealthTech domain
• Good understanding of Frontend Development – HTML, CSS, JavaScript and responsive design concepts
• Exposure to 3D Animation / Motion Design
• Strong proficiency in Figma or similar UI/UX design tools
• Experience with wireframing, prototyping, user flows, and design systems
• Strong understanding of responsive and user-centric design
• Good communication and stakeholder management skills
• Willingness to work in Night Shift

Good to Have :

• Experience with React.js or other modern frontend frameworks
• Knowledge of Blender, After Effects, Adobe Creative Suite, or similar tools
• Experience designing healthcare, medical, hospital, or HealthTech SaaS platforms
• Experience with dashboards, analytics platforms, admin panels, and enterprise SaaS applications
• Knowledge of accessibility standards and healthcare UX considerations
• Experience creating interactive prototypes, animations, and micro-interactions

Preferred Profile :

UI/UX + SaaS Product + Healthcare/HealthTech + Frontend Understanding + 3D/Motion Design Exposure

Job Title : Sales Director – B2B International Sales

Experience : 10 to 18 Years

Location : Pune

Work Mode : Work from Office – 5 Days a Week

Open Positions : 1

Variable : Up to 30% of CTC

Shift : 05:30 PM – 02:30 AM IST

Role Overview :

We are looking for an experienced Sales Director – B2B International Sales to lead revenue growth, new business acquisition, and strategic sales initiatives across international markets.

The ideal candidate should have a strong track record in B2B sales, international business development, IT Services, B2B SaaS, Demand Generation, or Marketing Services, with proven experience selling to CXO, VP, and enterprise-level stakeholders.

This is a hands-on, quota-carrying leadership role requiring a combination of individual sales ownership, new-logo acquisition, pipeline generation, client relationship management, and team leadership.

Mandatory Skills : B2B Sales, International Sales (US/UK/MENA), IT Services/B2B SaaS Sales, New Business Acquisition, Enterprise Sales, CXO-Level Selling, Pipeline Generation, CRM, LinkedIn Sales Navigator, Apollo/ZoomInfo, Quota & Revenue Ownership, Team Leadership.

Key Responsibilities :

• Own the end-to-end B2B sales cycle, from prospecting and qualification to negotiation and closure.
• Drive new-logo acquisition and independently generate qualified sales opportunities.
• Build pipeline through cold email, LinkedIn, cold calling, Account-Based Marketing (ABM), referrals, and other outbound channels.
• Identify and target enterprise prospects across US, UK, MENA, and other international markets.
• Sell IT Services, B2B SaaS, Demand Generation, and Marketing Services to enterprise customers.
• Develop and maintain strong relationships with CXO, CIO, CTO, CMO, VP, and other senior decision-makers.
• Own monthly, quarterly, and annual revenue and sales targets.
• Manage the complete sales funnel and ensure consistent pipeline coverage.
• Maintain accurate sales activities, opportunities, forecasting, and customer information within the CRM.
• Leverage tools such as LinkedIn Sales Navigator, Apollo, ZoomInfo, HubSpot, and Salesforce for prospecting and sales execution.
• Conduct discovery meetings, solution presentations, commercial discussions, negotiations, and deal closures.
• Build strategic relationships with key accounts and identify opportunities for upselling and cross-selling.
• Lead, mentor, coach, and develop the sales team to improve productivity and revenue performance.
• Establish sales processes, metrics, and best practices to improve conversion and sales velocity.
• Prepare regular pipeline, forecast, revenue, and performance reports for senior management.

Must-Have Requirements :

• 10+ years of overall B2B Sales / Business Development experience.
• Minimum 5 years of recent experience in one or more of the following :
• IT Services
• B2B SaaS
• Demand Generation
• Marketing Services
• Technology Solutions
• Strong experience in US, UK, and/or MENA international sales.
• Proven track record of new-business acquisition and self-sourced pipeline generation.
• Demonstrated experience selling to CXO / CIO / CTO / CMO / VP-level stakeholders.

Strong hands-on experience with :

• LinkedIn Sales Navigator
• Apollo / ZoomInfo
• HubSpot / Salesforce
• Experience managing both individual sales quotas and team revenue targets.
• Proven ability to consistently achieve or exceed revenue and sales targets.
• Strong experience in enterprise sales, consultative selling, negotiation, and deal closure.
• Experience in leading, mentoring, and managing sales professionals.
• Strong understanding of outbound sales, ABM, pipeline development, forecasting, and sales metrics.
• Strong communication, presentation, negotiation, and stakeholder-management skills.
• Candidates should demonstrate stable tenure, preferably 2+ years with each organisation.
• Willingness to work from the Pune office, 5 days a week.
• Willingness to work in the 05:30 PM – 02:30 AM IST shift.

Job Title : DevOps / Infrastructure Engineer

Experience : 3+ Years

Location : Gurugram Sector 48

Work Mode : 6 Days WFO (Monday to Saturday) / 01st & 03rd Saturdays are off

Employment Type : Full-time

Role Overview :

We are looking for a DevOps / Infrastructure Engineer with strong hands-on experience in Linux administration, Jenkins, Docker, networking, bare-metal servers, AWS, Redis, and MongoDB. The candidate should be capable of independently troubleshooting infrastructure, deployment, networking, and application-related issues in production environments.

Mandatory / Non-Negotiable Skills :

• Strong hands-on experience with Linux Administration & Troubleshooting.Strong experience with Jenkins and CI/CD pipelines.
• Hands-on experience with Docker and containerized environments.
• Strong understanding of Networking concepts – TCP/IP, DNS, HTTP/HTTPS, ports, routing, firewalls, load balancing, etc.
• Hands-on experience with Bare Metal Servers / Server Administration.
• Strong hands-on experience with AWS (EC2, VPC, IAM, Security Groups, Load Balancers, S3 & CloudWatch)
• Working knowledge of Redis
• Working knowledge of MongoDB
• Strong production troubleshooting and incident-resolution skills

Key Responsibilities :

• Manage, configure, monitor, and troubleshoot Linux and bare-metal servers
• Build, maintain, and troubleshoot Jenkins CI/CD pipelines
• Deploy, manage, and troubleshoot applications using Docker
• Manage and troubleshoot AWS infrastructure and services
• Configure and maintain networking, security groups, firewalls, ports, and connectivity
• Support and maintain Redis and MongoDB environments
• Perform server health checks, log analysis, performance troubleshooting, and incident resolution
• Work closely with development teams to support application deployments
• Identify root causes of infrastructure and production issues and implement preventive solutions
• Maintain infrastructure security, availability, and reliability
• Automate repetitive operational tasks wherever possible

Required Candidate Profile :

• 3+ years of relevant experience in DevOps, Infrastructure, System Administration, or related roles.
• Strong hands-on / production experience with all mandatory technologies.
• Good understanding of Linux systems and infrastructure.
• Strong troubleshooting and problem-solving abilities.
• Ability to take ownership of production infrastructure and deployment issues.
• Good communication and collaboration skills.

Job Title : Golang Developer

Experience : 3 to 5 Years

Location : Bangalore (5 Days WFO)

Notice Period : Immediate to 15 Days

Interview Process : 3 Client Rounds

Work Mode : On-site

Job Summary :

We are looking for a Golang Developer with 3 to 5 years of hands-on software development experience. The ideal candidate should have strong programming fundamentals, excellent problem-solving skills, and practical experience in developing scalable web applications using Go / Golang.

Mandatory Skills :

Golang / Go, REST APIs, RDBMS (PostgreSQL / MySQL), Strong Programming & CS Fundamentals, Problem-Solving, Web Application Development.

Key Responsibilities :

• Design, develop, test, and maintain applications using Golang.
• Build scalable, reliable, and high-performance backend services.
• Develop and integrate RESTful APIs/web services.
• Write clean, maintainable, extensible, and production-ready code.
• Work closely with Product Managers, UX Designers, QA Engineers, and other developers.
• Take end-to-end ownership of assigned features and deliver them on time.
• Follow coding best practices with a focus on scalability, performance, and reliability.
• Troubleshoot issues and continuously improve application performance.
• Demonstrate a strong willingness to learn and adopt new technologies.

Mandatory Technical Skills :

• 3 to 5 years of hands-on experience in Golang / Go development.
• Strong programming and Computer Science fundamentals
• Good understanding of RESTful APIs / Web Services
• Experience with RDBMS such as PostgreSQL, MySQL, or similar
• Strong logical and problem-solving skills
• Hands-on experience in developing and maintaining software projects
• Good understanding of software development lifecycle and coding best practices

Good-to-Have Skills :

• Knowledge of HTML, CSS, and JavaScript frameworks
• Experience with Git / Version Control
• Exposure to NoSQL databases
• Experience with Go frameworks and supporting libraries
• Experience in end-to-end web application development
• HackerRank, HackerEarth, or similar coding credentials

Candidate Profile :

• Excellent programming and analytical skills.
• Strong communication and collaboration skills.
• Self-motivated with a problem-solving mindset.
• Passionate about software development and learning new technologies.
• Ability to work effectively in a cross-functional team.
• Candidates with a Computer Science / Engineering / MCA background are preferred.

Education :

• B.E./B.Tech in Computer Science, IT, or a related discipline preferred.
• MCA or equivalent technical qualification preferred.
• Strong programming skills and practical development experience will be given significant importance.

Job TItle : Senior Product Design Engineer

Experience : 4 to 8 Years

Location : Bengaluru

Work Mode : Hybrid – 3 Days / Week in Office

Open Positions : 1

Company: B2B SaaS | Series A

About the Role :

We are looking for a Designer-first Product Design Engineer who combines strong product, UI/UX, and visual design expertise with hands-on frontend development skills. You will work closely with Product and Engineering teams to design and build high-quality, production-ready product experiences directly in the codebase.

Mandatory Skills :

Product Design, UI/UX, B2B SaaS, React, HTML, CSS, GitHub, Frontend Development, Design Systems, Product Prototyping.

Key Responsibilities :

• Design and develop production-ready product interfaces using React, HTML, and CSS.
• Create intuitive AI-native experiences, interactions, prototypes, and micro-interactions.
• Collaborate with Product Managers and Engineers throughout the product lifecycle, from concept to launch.
• Build and maintain reusable design systems, UI components, and interaction patterns.
• Own the complete design-to-code workflow, ensuring design quality and consistency in production.
• Work directly within the production codebase and contribute to frontend implementation.
• Evaluate, refine, and maintain the quality of AI-generated frontend code.
• Translate complex product requirements into simple, scalable, and visually polished user experiences.

Must-Have Skills :

• 4 to 8 years of overall experience with 2+ years in Product Design.
• Strong experience designing complex B2B SaaS products/interfaces.
• Hands-on experience with React, HTML, CSS, and GitHub.
• Strong UI/UX, interaction, and visual design capabilities.
• Designer-first profile with strong frontend coding expertise.
• Demonstrated ability to design and code real product prototypes end-to-end.
• Strong portfolio/GitHub showcasing actual product work.
• Excellent English communication and cross-functional collaboration skills.
• Experience working in B2B SaaS or startup environments.

Good to Have :

• Experience with AI-native UI/UX.
• Exposure to agentic workflows and AI-powered products.
• Experience building streaming interfaces or real-time product experiences.
• Background in Design Engineering / Product Design Engineering.
• Experience developing and maintaining scalable design systems.

Not a Suitable Fit :

• Engineer-first profiles with limited product/design ownership.
• Figma/Behance-only portfolios without hands-on coding.
• Candidates whose experience is primarily from large MNC/IT services environments.
• Profiles focused mainly on marketing websites, landing pages, or branding rather than product interfaces.

What We’re Looking For :

A designer who can code, not simply a frontend engineer who can design. The ideal candidate should be comfortable moving from product thinking → UX/UI design → prototype → React implementation → production, with strong ownership of the final user experience.

Job Title : Engagement Manager / Delivery Manager

Experience : 7 to 12 Years

Location : Hyderabad

Work Mode : Hybrid – 3 Days Office

Open Positions : 2

Shift : EST – 09:30 PM to 06:30 AM IST

Joining : Immediate Joiners Preferred

Job Summary :

We are looking for an experienced Engagement Manager / Delivery Manager to own end-to-end delivery of client engagements and serve as the primary point of contact for clients and stakeholders. The role requires strong experience in offshore delivery, client management, Agile project management, cross-functional team leadership, and stakeholder management.

The ideal candidate should have a strong consulting mindset, excellent communication skills, and the ability to manage multiple priorities while ensuring timely, high-quality delivery.

Key Responsibilities :

• Own end-to-end delivery of client engagements from planning through successful execution and closure.
• Define and manage project scope, timelines, milestones, resources, quality, risks, and dependencies.
• Act as the primary client-facing point of contact, ensuring effective communication and relationship management.
• Lead and coordinate cross-functional offshore teams working across different time zones.
• Drive Agile/Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, reviews, and release planning.
• Track project progress, delivery metrics, milestones, and provide regular status reporting to clients and leadership.
• Manage stakeholder expectations, escalations, scope changes, and change requests.
• Identify client/business needs and proactively recommend solutions, improvements, and delivery strategies.
• Identify and mitigate project risks, issues, dependencies, and delivery challenges.
• Drive continuous process improvement and delivery excellence across engagements.
• Collaborate with business, product, technology, QA, and other functional teams to ensure successful project outcomes.
• Ensure adherence to delivery standards, governance processes, and quality expectations.

Mandatory Skills :

• 7+ years of experience in Engagement Management / Delivery Management / Program Management
• Strong offshore delivery & client management
• Excellent stakeholder management & communication
• Cross-functional team leadership across time zones
• Strong Agile / Scrum, project & risk management
• Consulting / problem-solving mindset
• Willingness to work EST hours (9:30 PM–6:30 AM IST).

Good to Have :

• Experience in the Insurance domain.
• Experience delivering No-Code / Low-Code projects.
• PMP, CSM, SAFe, or other relevant project / agile certifications.
• Experience managing enterprise clients and large-scale transformation / digital initiatives.

Candidate Profile :

• Strong client-facing and relationship management skills.
• Proven ability to lead distributed/offshore teams.
• Excellent verbal and written communication skills.
• Strong ownership of delivery, timelines, quality, and outcomes.
• Ability to work effectively with senior stakeholders and handle escalations.
• Strong analytical, problem-solving, and decision-making abilities.
• Comfortable working in a night / EST shift environment.