NeoGenCode Technologies Pvt Ltd

Job Title : Senior Support Engineer

Experience : 5+ Years

Location : Remote

Employment Type : Contract

About the Role :

We are hiring a Senior Support Engineer to provide production support for enterprise data products, APIs, and customer-facing applications supporting a leading telecommunications client. You will be responsible for incident triage, stakeholder communication, issue coordination, and ensuring SLA-driven support while working closely with SRE, Data Engineering, API, ML, and Cybersecurity teams.

Mandatory Skills :

Technical Support, Production Support, Incident Management, ServiceNow/Jira Service Management, SQL, Postman, REST APIs, ITSM, SLA Management, Troubleshooting, Stakeholder Management

Key Responsibilities :

• Monitor and triage production incidents across APIs, web portals, and data platforms.
• Perform initial troubleshooting using logs, SQL, and API testing tools.
• Log, prioritize, and track incidents using ITSM tools.
• Coordinate with engineering teams for issue resolution and follow up until closure.
• Communicate incident status, resolution timelines, and maintenance updates to stakeholders.
• Maintain support documentation, runbooks, FAQs, and knowledge base.
• Identify recurring issues and recommend long-term improvements.

Required Skills :

• 5+ years of experience in Technical Support, Production Support, or Service Desk.
• Strong experience with Incident Management and SLA-driven support.
• Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM tools.
• Working knowledge of SQL, REST APIs, and Postman/API testing.
• Excellent troubleshooting, communication, and stakeholder management skills.
• Understanding of data privacy and enterprise support processes.
• ITIL Foundation Certification is a plus.

Why Join Us ?

• 100% Remote Opportunity
• Work with a leading global telecommunications client.
• Collaborate with cross-functional teams including SRE, Data Engineering, ML, API, and Cybersecurity.
• Opportunity to support enterprise-scale data platforms and mission-critical applications.

Job Title : Magento Developer (Magento 2 + PWA)

Experience : 4+ Years

Location : Hyderabad

Work Mode : Work From Office

Job Overview :

We are looking for a highly skilled Magento Developer with strong hands-on expertise in Magento 2 and Progressive Web Applications (PWA). The ideal candidate should have extensive experience building and maintaining Magento-based eCommerce applications using Magento PWA Studio.

While React.js knowledge is required for PWA development, the primary focus of this role is Magento + PWA development.

Mandatory Skills :

Magento 2, Magento PWA Studio, Progressive Web Applications (PWA), PHP, GraphQL, React.js, JavaScript, MySQL, REST APIs, HTML5, CSS3, Docker

Key Responsibilities :

• Develop, customize, and maintain Magento 2 websites, custom modules, themes, and extensions.
• Build and enhance Progressive Web Applications (PWA) using Magento PWA Studio, React.js, and GraphQL.
• Integrate third-party services such as payment gateways, ERP, CRM, and other REST/GraphQL APIs.
• Optimize website performance using Redis, Varnish, Elasticsearch/OpenSearch, caching, and indexing.
• Develop responsive frontend components using HTML5, CSS3, JavaScript, LESS/SASS, and React.js.
• Configure and manage Docker-based development environments.
• Implement Magento security updates, performance optimizations, and best development practices.
• Collaborate with cross-functional teams to deliver scalable and high-performance eCommerce solutions.

Required Skills :

• Strong hands-on experience with Magento 2 Development
• Expertise in Magento PWA Studio and Progressive Web Applications (PWA)
• Good knowledge of PHP, MySQL, GraphQL, and REST APIs
• Working experience with React.js (primarily for Magento PWA development)
• Proficiency in JavaScript, HTML5, CSS3, LESS/SASS, and TypeScript
• Experience with Redis, Varnish, Elasticsearch/OpenSearch, and Docker
• Familiarity with Git, API integrations, and performance optimization techniques

Note :

Candidates must have strong hands-on experience in Magento 2 and Magento PWA Studio. React.js is required to support PWA development, while exposure to the remaining technologies is considered an added advantage.

Job Title : Agentic AI Architect

Experience : 5+ Years

Location : Hyderabad (Work From Office)

Employment Type : Contract to Hire

Job Summary :

We are seeking an experienced Agentic AI Architect to design, develop, and deploy enterprise-grade AI solutions.

The ideal candidate should have hands-on expertise in Generative AI, Agentic AI, Large Language Models (LLMs), and modern AI frameworks, with a strong focus on building scalable and production-ready AI applications.

Mandatory Skills :

Generative AI, Agentic AI, Python, LLMs, RAG, Prompt Engineering, LangChain, LlamaIndex, OpenAI, Hugging Face, AWS/Azure/GCP, MLOps/LLMOps, APIs, Microservices.

Key Responsibilities :

• Design and architect scalable enterprise AI solutions using Agentic AI and Generative AI technologies.
• Develop AI applications leveraging Python, LLMs, Retrieval-Augmented Generation (RAG), and Prompt Engineering.
• Build and orchestrate AI agents using frameworks such as LangChain, LlamaIndex, OpenAI, Hugging Face, or similar.
• Integrate AI models with enterprise applications using APIs and microservices.
• Deploy, monitor, and optimize AI applications using MLOps/LLMOps best practices.
• Collaborate with cross-functional teams to deliver secure, scalable, and high-performance AI solutions on cloud platforms.

Required Skills :

• 5+ years of experience in AI/ML, software engineering, or enterprise AI solution development.
• Strong hands-on experience with Generative AI, Agentic AI, and Large Language Models (LLMs).
• Proficiency in Python for developing AI-powered applications and intelligent agents.
• Experience implementing Retrieval-Augmented Generation (RAG) pipelines and Prompt Engineering techniques.
• Hands-on expertise with AI frameworks such as LangChain, LlamaIndex, OpenAI, Hugging Face, or equivalent.
• Experience designing and integrating REST APIs and microservices-based architectures.
• Good knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Experience with MLOps/LLMOps tools for model deployment, monitoring, and lifecycle management.
• Strong understanding of scalable, secure, and production-ready AI solution architecture.
• Excellent analytical, problem-solving, and communication skills.

Preferred Skills :

• Experience with vector databases and AI orchestration frameworks.
• Familiarity with Docker, Kubernetes, and CI/CD pipelines.
• Knowledge of cloud-native architecture and distributed systems.
• Experience working on enterprise AI transformation projects.

Job Title : SAP CPQ Architect

Experience : 12+ Years

Location : Remote/Hybrid (As per Project)

Employment Type : Contract (6 Months to 1 Year)

Job Summary :

We are seeking an experienced SAP CPQ Architect to lead the design and implementation of SAP CPQ solutions for a large-scale digital transformation program. The role involves defining CPQ architecture, designing product configuration models, integrating SAP CPQ with enterprise platforms, and supporting future-state solution blueprints.

Mandatory Skills :

SAP CPQ, SAP S/4HANA, SAP VC/AVC, Solution Architecture, PLM-to-CPQ Integration, BOM Synchronization, Engineering Change Propagation, Siemens Teamcenter (preferred), Salesforce CPQ/Oracle CPQ/Conga CPQ, Enterprise CPQ Implementation, Manufacturing Domain (Semiconductor/Industrial Equipment/Aerospace)

Key Responsibilities :

• Design and define end-to-end SAP CPQ solution architecture.
• Develop guided selling and product configuration models.
• Architect integrations between SAP CPQ, SAP S/4HANA, PLM (Siemens Teamcenter), and Microsoft Dynamics 365.
• Design scalable quoting solutions for configurable products, services, and spare parts.
• Contribute to future-state process blueprints and system design.
• Support CPQ platform evaluation, solution selection, and RFP activities.

Mandatory Skills :

• 12+ years of IT experience with 5+ years architecting or implementing SAP CPQ (or comparable enterprise CPQ such as Salesforce CPQ, Oracle CPQ, or Conga CPQ).
• Strong expertise in SAP CPQ, SAP Variant Configuration (VC/AVC), and SAP S/4HANA.
• Hands-on experience with PLM-to-CPQ integration, including BOM synchronization and engineering change propagation.
• Familiarity with SAP S/4HANA Sales & Order Management.
• Experience in manufacturing domains such as Semiconductor, Industrial Equipment, or Aerospace is preferred.

Preferred Skills :

• Experience with Siemens Teamcenter PLM.
• Microsoft Dynamics 365 CRM integration.
• Knowledge of pricing governance and complex product configuration workflows.

Job Title : Senior Network Engineer (L2 Support)

Experience : 8+ Years

Location : Pune / Remote

Employment Type : Contract (12+ Months)

Mandatory Skills :

Cisco Routing & Switching, Cisco ACI, Nexus, F5 Load Balancer, Infoblox DNS/DHCP, FortiGate Firewall (Cisco ASA preferred), Zscaler/Bluecoat Proxy, BGP, OSPF, EIGRP, ITIL, ServiceNow.

Job Summary :

We are looking for an experienced Senior Network Engineer (L2) to provide operational support for enterprise network infrastructure in a 24x7 global environment. The ideal candidate will be responsible for incident management, network change implementation, troubleshooting, and ensuring the availability and performance of LAN, WAN, and Data Center networks.

Key Responsibilities :

• Provide L2 support for enterprise network infrastructure, including LAN, WAN, and Data Center environments.
• Troubleshoot and resolve network incidents related to routing, switching, firewalls, load balancing, DNS/DHCP, and proxy technologies.
• Execute approved network changes while adhering to ITIL change management processes.
• Collaborate with L1, L3, vendors, and cross-functional teams to ensure timely incident resolution.
• Monitor network health and contribute to service improvements, automation, and operational efficiency.
• Maintain documentation and support major incident and problem management activities.

Required Skills :

• Strong expertise in Cisco Routing & Switching (BGP, OSPF, EIGRP, VLANs, HSRP/VRRP).
• Hands-on experience with Cisco ACI, Nexus, Catalyst, ASR/CSR platforms.
• Experience with F5 Load Balancers (LTM/GTM).
• Knowledge of Infoblox DNS/DHCP administration.
• Experience with FortiGate Firewalls (Cisco ASA preferred).
• Exposure to Zscaler or Bluecoat Proxy solutions.
• Familiarity with network troubleshooting tools such as Wireshark, tcpdump, traceroute, nslookup, and dig.
• Experience with monitoring and automation tools like Spectrum, NetBrain, Observe, or Ansible.
• Good understanding of ITIL processes and ServiceNow.

Preferred :

• Experience working in BFSI environments.
• Exposure to global 24x7 support operations.
• Strong communication, analytical, and stakeholder management skills.

Job Title : Alteryx Developer

Experience : 5+ Years (Senior profiles with 8 to 12+ years preferred)

Location : Remote

Employment Type : Contract

Job Summary :

We are looking for an experienced Alteryx Developer to design, develop, and optimize enterprise ETL workflows, data transformation processes, and workflow automation solutions. The ideal candidate should have strong expertise in Alteryx Designer, Alteryx Server, SQL, ETL development, and enterprise data integration.

Mandatory Skills :

Alteryx Designer, Alteryx Server, ETL Development, Workflow Automation, SQL, Data Transformation, Data Migration, SQL Server/Oracle/MySQL/PostgreSQL, API Integration, Azure/AWS, Git.

Key Responsibilities :

• Design and develop scalable Alteryx workflows and ETL pipelines.
• Build reusable macros, analytic apps, and automated workflows.
• Perform data extraction, transformation, validation, and migration.
• Integrate data from databases, APIs, cloud platforms, and flat files.
• Manage Alteryx Server, workflow scheduling, deployment, and production support.
• Optimize workflow performance and ensure data quality.
• Collaborate with business and analytics teams to deliver data solutions.

Required Skills :

• Hands-on experience with Alteryx Designer and Alteryx Server.
• Strong expertise in ETL development, workflow automation, and data transformation.
• Proficiency in SQL with experience working on large datasets.
• Experience with SQL Server, Oracle, MySQL, or PostgreSQL.
• Knowledge of data migration, data validation, and data cleansing.
• Experience integrating data through APIs, cloud platforms, and flat files.
• Hands-on experience with Git and version control.
• Exposure to Azure or AWS cloud platforms.
• Strong analytical, troubleshooting, and performance optimization skills.

Good to Have :

• Python or Java
• Power BI, Tableau, or Spotfire
• Data Warehousing & Data Modeling
• CI/CD, Agile/Scrum
• Alteryx Designer Core Certification

Job Title : Senior Azure Data / MLOps / AI Platform Engineer

Experience : 6+ Years

Employment Type : Contract

Role Level : Senior

Project : Leading South Africa Telecommunications Operator

Department : Data & AI Engineering

Job Overview :

We are looking for a Senior Azure Data / MLOps / AI Platform Engineer to design, build, and manage Azure-native cloud infrastructure, MLOps pipelines, and AI platforms supporting enterprise-scale data products and AI applications.

The ideal candidate will have strong expertise in Azure Cloud, Azure Databricks, Infrastructure as Code, CI/CD, Kubernetes, and MLOps, enabling scalable deployment of machine learning, GenAI, and AI Agent solutions.

Mandatory Skills :

Microsoft Azure, Azure Databricks, Terraform/Bicep, Azure DevOps or GitHub Actions, Docker, Kubernetes (AKS), MLflow, Azure ML, Kubeflow, CI/CD, MLOps, Infrastructure as Code, Azure Monitor, Prometheus, Grafana, Vector Databases, AI Platform Engineering.

Key Responsibilities :

• Design, deploy, and maintain Azure cloud infrastructure, landing zones, networking, storage, and compute environments.
• Build and manage Azure Databricks environments for data engineering and AI workloads.
• Develop Infrastructure as Code using Terraform or Bicep.
• Create and maintain CI/CD pipelines using Azure DevOps or GitHub Actions.
• Implement MLOps solutions including model deployment, MLflow, model registry, monitoring, drift detection, and automated retraining.
• Deploy and manage AI platform components such as vector databases, model-serving endpoints, and AI infrastructure.
• Manage containerized workloads using Docker, Kubernetes (AKS), and cloud-native deployment practices.
• Monitor platform performance, observability, security, reliability, and infrastructure costs.
• Collaborate with Data Engineering, AI/ML, GenAI, Cybersecurity, and Solution Architecture teams to deliver scalable enterprise AI platforms.

Required Skills :

• 6+ years of experience in Cloud, Platform, or MLOps Engineering.
• Strong hands-on experience with Microsoft Azure services and Azure infrastructure.
• Expertise in Azure Databricks, Terraform/Bicep, and Infrastructure as Code.
• Experience with Azure DevOps or GitHub Actions for CI/CD.
• Strong MLOps knowledge including MLflow, Azure ML, Kubeflow, Model Registry, Model Deployment, Monitoring, and Drift Detection.
• Experience with Docker, Kubernetes (AKS), and Container Orchestration.
• Familiarity with Vector Databases, GenAI infrastructure, LLM deployment, and AI platform engineering.
• Experience with monitoring tools such as Azure Monitor, Prometheus, and Grafana.

Good to Have :

• Experience with Azure OpenAI, AI platforms, or enterprise GenAI deployments.
• Telecom, Banking, or other large enterprise domain experience.
• Microsoft Azure, Databricks, or MLOps certifications.

Job Title : Senior API Developer (Spring Boot Microservices + Apigee/APIM)

Experience : 6+ Years

Employment Type : Contract

Role Level : Senior

Project : Leading South Africa Telecommunications Operator

Department : Application & Experience Engineering

Job Overview :

We are seeking a Senior API Developer with strong expertise in Spring Boot Microservices and API Gateway technologies (Apigee/Azure API Management) to design, develop, and manage secure, scalable APIs for enterprise applications and partner integrations.

The ideal candidate will build high-performance APIs exposing business insights, analytics, and AI/ML services while ensuring security, scalability, and reliability.

Mandatory Skills :

Java, Spring Boot, Microservices, REST APIs, Apigee or Azure API Management (APIM), OAuth2, OpenID Connect (OIDC), JWT, Docker, Kubernetes (AKS), API Security, API Gateway, Microservices Architecture, Kafka (Preferred).

Key Responsibilities :

• Design, develop, and maintain secure RESTful APIs using Spring Boot Microservices.
• Build scalable microservices following best practices for resilience, performance, and maintainability.
• Configure and manage APIs using Apigee or Azure API Management (APIM), including authentication, rate limiting, traffic management, and analytics.
• Implement API security using OAuth2, OpenID Connect (OIDC), API Keys, and Mutual TLS.
• Collaborate with Full Stack, AI/ML, Solution Architecture, and Cybersecurity teams to deliver enterprise-grade integrations.
• Support external partner integrations and internal enterprise systems through well-designed API contracts.
• Optimize API performance, monitor usage, troubleshoot issues, and maintain API lifecycle, versioning, and documentation.

Required Skills :

• 6+ years of experience in Backend/API Development.
• Strong hands-on experience with Java, Spring Boot, and Microservices Architecture.
• Expertise in Apigee or Azure API Management (APIM).
• Strong understanding of REST APIs, API versioning, and API lifecycle management.
• Experience implementing OAuth2, OpenID Connect (OIDC), JWT, API Security, and Authentication.
• Experience with Docker, Kubernetes (AKS), and Cloud-native deployments.
• Familiarity with Kafka or other event-driven messaging platforms is a plus.
• Excellent understanding of enterprise integration patterns and scalable API design.

Good to Have :

• Experience with Azure Cloud.
• Telecom, Banking, FinTech, or other regulated industry experience.
• Certifications in Apigee, Microsoft Azure, or Microservices Architecture.

Job Title : AI Agent / Agentic Engineer

Experience : 4+ Years

Employment Type : Contract

Role Level : Mid–Senior

Project : Leading South Africa Telecommunications Operator

Department : Data & AI Engineering

Job Overview :

We are looking for an experienced AI Agent / Agentic Engineer to design, develop, and deploy intelligent AI agents that automate business workflows and enhance data-driven decision-making.

The ideal candidate will have hands-on experience building autonomous or semi-autonomous AI systems using modern agent frameworks, integrating enterprise APIs, and deploying production-ready agentic solutions with strong safety and governance practices.

Mandatory Skills :

Python, AI Agents, LangGraph, CrewAI, AutoGen, Semantic Kernel, Multi-Agent Systems, Tool Calling, REST APIs, LLMs, RAG, Prompt Engineering, Agent Guardrails, Azure OpenAI (Preferred).

Key Responsibilities :

• Design and develop AI agents for workflow automation and business analytics.
• Build multi-step reasoning, planning, and tool-calling workflows using modern agent frameworks.
• Integrate AI agents with enterprise APIs, databases, and business applications.
• Implement agent guardrails, permission controls, human-in-the-loop workflows, and monitoring.
• Collaborate with GenAI, API, MLOps, and Data Engineering teams to deliver scalable AI solutions.
• Optimize agent performance, reliability, latency, and operational cost.
• Document AI agent capabilities, limitations, and deployment processes.

Required Skills :

• 4+ years of experience in Software Engineering or AI Engineering.
• Strong programming skills in Python.
• Hands-on experience with AI agent frameworks such as LangGraph, CrewAI, AutoGen, or Semantic Kernel.
• Experience building autonomous or semi-autonomous AI agents with multi-step reasoning and tool calling.
• Experience integrating AI solutions with REST APIs, enterprise systems, and data platforms.
• Understanding of LLMs, RAG concepts, prompt engineering, and AI agent orchestration.
• Knowledge of AI safety, guardrails, monitoring, and human-in-the-loop workflows.
• Experience deploying production-ready AI applications.

Good to Have :

• Experience with Azure OpenAI, Azure AI Foundry, or Azure AI Agent Service.
• Exposure to telecom, analytics, or enterprise AI solutions.
• Knowledge of cloud platforms, MLOps, and AI deployment best practices.

Job Title : IAM Architect (AI Security & Identity)

Experience : 10+ Years

Location : Mumbai (Goregaon East)

Work Mode : Hybrid – 3 Days Work From Office

Contract Duration : 12 Months

Background Verification (BGV) : Mandatory

Job Summary :

We are looking for an experienced IAM Architect to design and implement secure Identity & Access Management (IAM) architectures for enterprise applications, with a focus on AI-enabled solutions.

The ideal candidate should have deep expertise in authentication, authorization, privileged access management, identity lifecycle, and modern identity standards.

Mandatory Skills :

Architect-level IAM expertise, Identity Lifecycle Management (ILM), Access Provisioning, Privileged Access Management (PAM), OIDC, OAuth2, SAML, LDAP, Kerberos, REST APIs, Java/.NET, Microservices, React/Angular, Linux Shell & PowerShell scripting, AI/LLM security, Agentic AI, Secure Token/Credential Management, MCP (or similar) integration, Enterprise IAM Architecture.

Key Responsibilities :

• Design enterprise IAM architecture and reusable security patterns.
• Define secure authentication and authorization models for workforce, customer, and non-human identities.
• Integrate modern authentication protocols (OIDC, OAuth2, SAML) into enterprise applications.
• Develop architecture documents, threat models, security controls, and implementation guidelines.
• Build POCs and validate IAM solutions through APIs, middleware, and policy enforcement.
• Drive secure adoption of AI/Agentic solutions within IAM while ensuring governance and compliance.
• Collaborate with engineering, security, and business stakeholders to implement best practices.

Required Skills :

• Architect-level experience in Identity & Access Management (IAM).
• Strong expertise in Identity Lifecycle Management, Access Provisioning, and Privileged Access Management (PAM).
• Hands-on knowledge of OIDC, OAuth2, SAML, LDAP, Kerberos, REST APIs (SOAP is a plus).
• Experience with Java and/or .NET, microservices, and modern web technologies (React/Angular).
• Scripting experience with Linux Shell and PowerShell.
• Understanding of AI/LLM security, agent-based architectures, token/credential management, and secure tool integrations (MCP or similar).
• Excellent communication and documentation skills.

Preferred :

• Experience in Financial Services or other regulated industries.
• Experience defining enterprise IAM standards and reference architectures adopted across multiple teams.