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Sales Development Team Lead

Location: Ahmedabad (US Night Shift)

Department: Sales Development Operations

Reports To:Manager / Senior Manager

About our Client

They are a trusted growth partner to over 250 global enterprises, delivering high- impact marketing and sales development solutions. Our clients span industries such as Technology, Software, Retail, BFSI, Healthcare, and more. They specialize in lead generation, data intelligence, and campaign execution for B2B organizations—empowering their global sales and marketing teams with precision and scale.

About the Role

As a Sales Development Team Lead, you’ll play a hands-on role in guiding a team of Sales Development Representatives (SDRs) to meet and exceed their daily and weekly goals. This role is ideal for someone who is passionate about coaching, performance management, and operational excellence. You’ll be responsible for overseeing the day-to-day execution of sales outreach campaigns, ensuring quality standards are met, and supporting your team with the tools, training, and motivation they need to succeed.

You’ll work closely with Program Managers and other stakeholders to align campaign objectives, monitor progress, and provide feedback that helps improve both individual and team performance. This is a great opportunity for someone looking to step into a leadership role with direct impact on team outcomes and client success.

Key Responsibilities

·        Inspire and lead a team of SDRs by setting clear goals, providing real-time coaching, and celebrating wins—big and small.

·        Own campaign success by tracking daily performance metrics, identifying trends, and proactively addressing challenges to keep momentum strong.

·        Collaborate cross-functionally with Program, Operations Managers, Sales, and Customer Success teams to align on campaign goals and deliverables.

·        Drive continuous improvement by conducting regular performance reviews, creating personalized scorecards, and implementing targeted development plans.

·        Champion quality and compliance by monitoring calls, ensuring adherence to standards, and reinforcing best practices across the team.

·        Be the go-to expert for campaign knowledge—supporting SDRs with call strategies, objection handling, and product insights.

·        Streamline operations by managing team logistics such as attendance, shift planning, and lead allocation with precision.

·        Foster a positive team culture that values transparency, accountability, and professional growth.

Required Qualifications

·        Minimum 3–5 years of experience in US B2B sales development, inside sales, or business development, with at least 1–2 years in a team lead or supervisory role.

·        Demonstrated success in managing SDR teams and consistently meeting or exceeding lead generation targets.

·        Proficiency in CRM and sales engagement platforms such as Salesforce, Outreach, HubSpot, or similar tools.

·        Experience with sales performance analytics and the ability to translate data into actionable insights.

·        Excellent coaching and mentoring skills, with a track record of developing underperformers into consistent contributors.

·        Strong verbal and written communication skills, with the ability to influence across levels and functions.

·        Highly organized with the ability to prioritize and manage multiple campaigns and team needs simultaneously.

·        Familiarity with call quality assurance standards, compliance protocols, and performance improvement planning.

·        Bachelor’s degree in business, Marketing, Communications, or a related field preferred; relevant certifications are a plus.

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.