elite manpower and training academy
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Job Description
We are hiring passionate Customer Support Associates for our International Voice Process. If you have strong communication skills and prior experience in a voice process, this is your opportunity to build a rewarding career with us.
Eligibility Criteria
- Minimum 6 months of experience in Voice Process (Customer Support Associate).
- Excellent verbal communication skills in English.
- Undergraduates and Graduates both are eligible to apply.
Job Details
- Salary: ₹29,000 CTC
- Work Shifts & Offs: 5.5 days working, rotational shifts & rotational offs.
- Interview Rounds: HR Round → Operations Round → Client Round
- Versant Requirement: C1 US Voice Versant
Additional Benefits
- Cab facility: Available for female employees during odd hours.
- Cab allowance: ₹180 per day for male employees.
Location: Indore
Key Responsibilities:-
1. Customer Support: - Provide exceptional customer service by answering incoming Calls/Emails promptly and professionally.
- Address customer inquiries, concerns, and issues with courtesy and empathy.
- Assist customers in resolving their problems or inquiries effectively.
● Any Graduation degree.
● Proven experience in BPO operations, with a minimum of 1-2 years in an Inbound Voice/Email Process ( Experience in healthcare will be an advantage )
● Languages: Mandatory English and Hindi ( Other Linguistic languages will be valued)
● Excellent communication, negotiation, and problem-solving skills.
● Strong analytical and critical thinking abilities.
● Knowledge of BPO industry trends and best practices.
● Proficiency in relevant software and tools like Google Sheets, Excel, etc. Should know basic Excel formulae.
● Client-focused with exceptional interpersonal skills.
Job Title: WordPress Developer (Male Candidates Only)
Experience: 2+ Years
Location: [Your Office Location] – Work From Office
Shift Timing: 6 PM – 3 AM (Monday–Friday)
Salary: ₹18,000 – ₹25,000 (based on interview, experience & last salary)
Job Summary:
We are seeking a skilled WordPress Developer with 2+ years of hands-on experience in developing and customizing WordPress websites. The ideal candidate should be proficient in theme customization, plugin integration, WooCommerce, and Shopify. This is a full-time, night-shift role (WFO) that requires strong problem-solving skills and attention to detail.
Responsibilities:
- Develop, customize, and maintain WordPress websites.
- Work on theme customization and plugin integration.
- Build and manage e-commerce websites using WooCommerce and Shopify.
- Troubleshoot issues and ensure website functionality and performance.
- Collaborate with the design and development team for smooth project delivery.
Required Skills:
- WordPress Development
- Theme Customization
- Plugin Development & Integration
- WooCommerce
- Shopify
- Basic knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus
Qualifications:
- Bachelor’s degree in Computer Science, IT, or a related field (preferred).
- Minimum 2 years of relevant experience in WordPress development.
- Strong problem-solving and debugging skills.
C#Job Title: .NET Developer (Full Stack Preferred)
Experience: 4–5 Years
Location: Indore (Preferred)
Job Type: Full-Time
Job Summary:
We are seeking a skilled and experienced .NET Developer with 4–5 years of hands-on experience in Core .NET, MVC, and Entity Framework. The ideal candidate will be proficient in either Angular or React, with full stack development experience being an added advantage. Candidates from Indore or those willing to relocate are preferred.
The .NET Developer will be responsible for designing, developing, testing, and maintaining software applications based on the Microsoft .NET framework. You will collaborate with cross-functional teams to deliver high-quality solutions and contribute to all phases of the software development life cycle.
Responsibilities/Duties:
1. Software Development:
Design, code, test, and debug software applications using the .NET framework.
Collaborate with other developers and team members to deliver robust and scalable solutions.
2. System Analysis:
Analyze and understand business requirements to design efficient and scalable software solutions.
Conduct code reviews and provide constructive feedback to peers.
3. Application Maintenance:
Maintain and enhance existing applications by resolving issues and implementing new features.
Troubleshoot and debug software defects and performance issues.
4. Documentation:
Document code, technical specifications, and system architecture.
Prepare and maintain relevant project documentation.
5. Collaboration:
Work closely with product owners, business analysts, and QA teams to ensure software meets business goals and quality standards.
Collaborate with other developers on team projects and shared codebases.
6. Technology Stack:
Utilize Microsoft technologies, including C#, ASP.NET, MVC, Entity Framework, and SQL Server.
Qualifications/Requirements:
Education:
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Experience:
- 4–5 years of professional experience in .NET development.
- Experience with GitHub Copilot is a plus.
Skills:
- Proficient in C#, ASP.NET, MVC, and Entity Framework.
- Experience with either Angular or React.
- Strong understanding of object-oriented programming and design patterns.
- Familiarity with front-end technologies (HTML, CSS, JavaScript) is a plus.
- Comfortable with version control systems like Git.
- Excellent problem-solving and debugging skills.
- Strong verbal and written communication skills.
Preferred:
- Candidates based in Indore or willing to relocate.
- Experience working in Agile/Scrum environments.
- Full stack development experience is highly desirable.
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