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Business operations jobs

20+ Business operations Jobs in India

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Merida Tech Minds Pvt Ltd
Bengaluru (Bangalore)
7 - 12 yrs
₹5L - ₹7L / yr
Sales
Business Development
Corporate Training
Technical Training
Sales and operations planning
+1 more

Job Description:

Will be responsible for managing the Complete Branch and should be Able to Run the Centre on a Profitable note By Selling courses for Freshers, Job seekers, students, corporates and Colleges, Should have good experience in Marketing, Sales and Operation. Should be capable of managing the team efficiently through Data and Reports.  

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Agilon Cables India Private Limited

at Agilon Cables India Private Limited

2 candid answers
1 video
Abbhinav Aggarwall
Posted by Abbhinav Aggarwall
Sector 6, Noida
2 - 7 yrs
₹3L - ₹6L / yr
Logistics management
Logistics
Dispatch
Dispatch Manager
Team Management
+2 more

JOB RESPONSIBILITIES

• Managing the entire order cycle of timely booking of Orders / Invoicing / Dispatching / and providing timely dispatch details to customers and team

• Coordinate with various internal teams such as Accounting, Warehouse, Transportation and Sales Team, etc. to execute the dispatch.

• Checking and Verification of Purchase Orders, Credit Limit, Prices, Items, Eway Bills, LR Copy and other things related to dispatch.

Rechecking of Sales Invoice Made.

Regular follow-up with warehouse and transporters to ensure that material is received to the client before/on time.

Ensuring minimum freight charged to customers and our company from the transporters.

Timely responding to all the dispatch-related calls, emails and queries.

Maintaining accurate and complete data entry for the dispatch/logistics on the system.

Protect the organization's reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.

Ensuring customer satisfaction at all levels.

Handling and assisting other dispatch team members.

Ensuring stocks are available as per Stock Minimum Order Level.


REQUIRED SKILLS

Prior work experience as a Logistics and Dispatch Manager.

The candidate should have strong verbal skills and be able to send emails and communicate on a regular basis.

Record of successful distribution and logistics management.

Demonstrable ability to lead and manage staff of Logistics, Warehouse and Transporters.

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company logo
Aligarh
5 - 15 yrs
₹10L - ₹15L / yr
Operations management
Operational efficiency
Business operations

We are looking for a Business Operations Manager to monitor defined business functions and strengthen/build processes that meet our business needs. Business Operations Manager responsibilities include tracking business results and monitoring production KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across your department/team. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels. Ultimately, you will ensure that all business functions related to your line of work are in line with our strategic goals.

 

Key Responsibilities:

  • Ensure all systems operate smoothly and align with our quality standards.
  • Maximize the efficiency of all business procedures.
  • Establish production KPIs and conduct quality assessments.
  • Monitor daily operations and address potential issues when they arise.
  • Build processes that meet our business objectives and ensure compliance.
  • Coordinate with the HR department to ensure our hiring plans meet our business needs.

 

 

 

Requirements:

  • Previous experience as a Business Operations Manager or in a similar role
  • Good knowledge of operations management
  • Experience with forecasting models
  • Experience with databases and project management software is preferable
  • The ability to interpret financial data and allocate budgets will be an added advantage
  • Exceptional communication skills
  • Demonstrate strong team management and mentorship skills
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Zingworks LLP

at Zingworks LLP

1 recruiter
Jiignesh Jaiin
Posted by Jiignesh Jaiin
Pune
0 - 3 yrs
₹3.6L - ₹4.8L / yr
Sales
Sales presentations
Inside Sales
Business Development
International Business
+12 more

Roles & Responsibilities - 


The business development executive will be primarily responsible for generating new business for the company alongside the Head of Global Business Development. Daily responsibilities will include: 

  • Lead generation via an existing network, B2B portals and other online/offline mediums
  • Market research & analysis to figure out the obtainable market between the various geographies that we operate in
  • Work collaboratively with the existing team and exhibit a solid pre-sales function, right from RFP, business analysis and submission of proposals. 
  • Identify sales tactics and close deals on a fast-paced level to gain maximum traction and growth in your success ladder
  • Communicate with all the stakeholders and build a cohesive environment for teammates and the clients. 

Pre-requisites -


1-2 years of experience working in an IT services-based organization

Profound knowledge of systems and new-age technologies used for delivering applications in current times

Graduate or Post Graduate from any Tier 1 institution across Pune/Mumbai or other locations

Excellent written, verbal and negotiation skills

Profound email & business language proficiency to communicate in the international market

Experience in servicing international clients across USA, UK, EU, Asia-Pacific & Middle-east

Flexibility to work across various time zones

This is a full-time position in the office. But hybrid with WFH twice a month can be allowed. 


What do we offer?

Growth-led inclusive environment. Ideas to impact. Good compensation but great incentives.

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Classplus

at Classplus

1 video
4 recruiters
Peoples Office
Posted by Peoples Office
Noida
3 - 6 yrs
Best in industry
Entrepreneurship
Startups
Team Management
Business operations
Program Management

About Us
Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume,Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks To our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

What will you do

  • Work closely with our high-value customers (large Ed-Youtubers and offline Educators) and multiple teams inside Classplus to bring to life new revenue streams

  • Project manage the expansion of existing revenue streams by establishing reporting and governance cadences, working closely with various business leaders within the company

  • Lead the external stakeholder management, new and existing partnerships, breaking into prospective Educator networks and conducting rigorous market research

  • Own hiring and scaling of new teams, business functions and creating a playbook for scaling these with low human intervention

  • Spearhead 0-1 initiatives with the business leaders and help them out with process improvements as well as drive founder initiatives anchored around revenue generation

  • Manage operational execution level elements as we scale and build new businesses

You should apply, if you

  • Are a seasoned veteran: Have 5-7 years of experience in business teams of high-growth top-tier startups, within which Ed-tech and B2B experience is a plus

  • Bring your A-game: Bring a founder mindset to work everyday - extreme ownership, buck stops at you, aggression to win, uncompromising ethics, have a strong data orientation and are a self-starter

  • Are a people-person: Can work with multiple stakeholders, keep them aligned toward a common vision and maintain relationships that stand the test of time

  • Know the yard: Have gotten your hands dirty with complex execution and have a strong operational experience in building things that did not exist before

  • Can innovate: Have managed revenue targets in the past, while having thought of and implemented out of the box experiments that made your revenue growth organically sustainable

  • Are trustworthy: Are great with people and think quick on your feet, have an irreverence for bottlenecks and reverence for solutions

  • Can adapt and improvise: Have strong learning agility and pick things up quickly, are able to multitask with 2-3 simultaneously open threads and have a high tolerance for rapid context switching

Being a Part of the Clan!

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ❤ 

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

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TartanHQ Solutions Private Limited
Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Mumbai, Navi Mumbai
2 - 3 yrs
₹3L - ₹6L / yr
Sales
Sales Operations
Inside Sales
Business Development
Business operations
+3 more

Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships etc.

Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic rewards, recognition, and much more.

What will you do?

  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information per email.
  • Keeping up with product and service information and updates.
  • Creating and maintaining a database of current and potential customers.
  • Staying informed about competing products and services.
  • Researching and qualifying new leads.
  • Explaining and demonstrating features of products and services.
  • Closing sales and achieving sales targets.


You will be a good fit if you have the below

  • Previous experience in an outbound call center or a related sales position is preferred.
  • Proficiency in Microsoft Office and CRM software such as Hubspot
  • Any graduate
  • Excellent communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Strong listening and sales skills
  • Excellent phone and cold calling skills.
  •  
  • Exceptional customer service skills.
  • Ability to achieve targets.
 
Why Tartan?
  • Brand new MacBook
  • Stock Options
  • Health Insurance
  • Unlimited Sick Leaves
  • Passion Fund (Invest in yourself or your passion project)
  • Wind Down
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UpSkillz Tech

at UpSkillz Tech

1 recruiter
Bhawana Singh
Posted by Bhawana Singh
Remote only
3 - 6 yrs
₹4L - ₹10L / yr
Business Development
Business Analysis
Business requirements
Team building
New business development
+2 more
  • Develop and execute end to end projects and programs central to building a fast-paced high growth startup.
  • You'll report to our founders and work closely with members of the leadership team.
  • Should have exp. in working and collaborating with colleges/universities PAN Indian and Internationally
  • If you are looking to build a career working with multiple teams and stakeholders by driving things centrally, then we should talk.
  • We are hiring for multiple positions. An ideal candidate should have 3-6 years of experience. Preferred candidate should have experience in consulting + startup.
About Us

UpSkillz Tech is a higher education organization providing accountable and industry- integrated education. We are a premier and one-of-its-kind higher education program in India to implement an outcome-based fee model versus an admission-based fee model for our students.

While keeping our skin in the game, at UpSkillz, we strive to deliver best-in-class education to students to make them successful for their professional career. We work on an asset-light model - partnering with UGC/AICTE approved colleges and universities - to provide industry- relevant and futuristic education leveraging technology.

 UpSKillz is working to bridge the skill gap that prevails in what higher education teaches and what the industry actually demands. We aim to create higher education more accountable, pragmatic, and tailored to corporate requirements.

Expectations From The Role
  • Act as a central POC to design, drive and execute projects from the Founder's office.
  • Take complete ownership of assigned projects - which have a direct impact and coordinate end to end.
  • Maintain key internal and external stakeholder relationships. Own strategic relationship with external stakeholders including investors
  • Identify gaps and roadblocks that functions/teams are struggling with and troubleshoot them.
  • Build systems and processes to run a smooth engine across multiple functions/teams.
  • Define the key metrics (KRAs and KPIs) of different functions and make sure they are being completed as per the set targets.
  • Plan out an approach/analysis strategy (data + qualitative) to infer underlying trends/actions specific to a program.
  • Build high-quality reports and deducing insights from the same.
  • Ability to work with cross-functional teams and resolve escalations.
  • Review all the student feedback received from various sources.
  • Market research competitor analysis to identify threats and opportunities.
  • Analyze consumer behavior and determine student personas.
  • Identify opportunities to reach new market segments and expand market share.
  • Monitor competition (acquisitions, pricing changes, and new products and features.
  • Understanding the student behaviour and gathering insights to suggest improvements in the product/programs.
The Right Fit Has
  • 3-6 years in a business or executive management/consulting roles, organizing and directing multiple teams and departments.
  • Must have worked in a fast-paced growing technology startup and consulting experience
  • Should have exp. in working and collaborating with colleges /universities
  • Ability to share and seek feedback across functions
  • Well versant with people/talent challenges and ability to manage the same in a high growth- stage startup.
  • Extraordinary communication skills - written and verbal
  • Extremely versatile, dedicated to efficient productivity with experience in planning and leading strategic initiatives
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Thincnext

at Thincnext

1 recruiter
Thincnext Solutions
Posted by Thincnext Solutions
Bengaluru (Bangalore)
0 - 1 yrs
₹2.5 - ₹3.5 / mo
Sales
Business Development
New business development
Business Analysis
Business Intelligence (BI)
+1 more

Job Requirements:

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

 

Job Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Manage complete client and internal operations

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

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LambdaTest

at LambdaTest

3 recruiters
Rajat Khanna
Posted by Rajat Khanna
Remote, Noida, Bengaluru (Bangalore)
1 - 4 yrs
₹15L - ₹30L / yr
Product Management
Product Strategy
Product Lifecycle Management (PLM)
SaaS
Business operations
+3 more

About LambdaTest

We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing.


Our Mission

On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.


Our Vision

We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.

About the Team

 

 

We are a dynamic team that works in a fast-paced environment, ambitious to make a huge impact. Aligned with the company’s vision and strategy, the cross-functional teams work closely to build cutting-edge SaaS products that enable software developers & testers globally to perform testing intelligently at scale. Default to transparency, we share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.


What you’ll do

  • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products

  • Implement new features to solve critical problems that our customers face in their development and testing cycle.
  • Define, track and improve feature success metric.
  • Work closely with our engineering and design teams to simplify testing for our customers Collaborate with the Sales, Marketing and GTM team and execute successful product launches


What you should have


  • 1 – 4 years of overall experience in Product Management or Engineering Passionate or hands-on about programming, software testing and DevOps Able to understand and write code.

  • Have prior experience building or using developer products Strong hold on basic tech concepts. Willingness to learn advanced concepts.

  • Experience in web, app development or automation testing is a plus (Optional)

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Wishup

at Wishup

2 recruiters
Shikha Gupta
Posted by Shikha Gupta
Remote only
2 - 8 yrs
₹4L - ₹6L / yr
Business Analysis
Business Analyst
Business operations
Data-flow analysis
Data Analytics
+5 more
This is a 100% remote role (Forever Work from Hime)

Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!

What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.

We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.

Job Profile:
- Prior experience as an Analyst would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone

What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance

You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations

Job Prerequisites:
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones

Work Shift (either of the following may be allocated):
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST

 
Company Reviews:
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg" target="_blank">https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg

Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/wishupnow/

Training at Wishup:
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?v=6Uolgas0Uj4

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Ahmedabad
4 - 6 yrs
₹3L - ₹4L / yr
Sales
Sales and operations planning
Channel Sales
Business Development
Business operations

 

JOB DESCRIPTION

 

Designation - Area Sales Manager

Qualification – Any Graduate, Preferably B Pharm, M Pharm, MBA

Experience – Min 5 years

 

 

  • Devising, reviewing and reporting on the strategy for business development in line with the strategic objectives of the organisation
  • Planning, formulating and implementing marketing strategies and promotions to increase market penetration and to drive revenue & profitability by maximizing sales
  • Formulating, developing and implementing yearly business strategies to ensure attainment of revenue goals and profitable sell-through
  • Managing, training and providing overall guidance to the sales of an assigned territory
  • Steering business operations for the profit center with a view to realize pre-planned sales and revenue targets; formulating profit center budget for operational / business development activities

 

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Future Group
Mumbai
7 - 10 yrs
₹30L - ₹40L / yr
Business operations
Retail
Sales and operations planning
Business Planning
Go-to-market strategy
+6 more
Role: This resource is responsible for implementing business strategies & operations while developing key business relationships to achieve objectives focused on driving sales, profits & expansion for the online & offline business. The main objective is to identify and sourcing prospective in the new market, pipeline maintenance and adherence to operational processes.

Responsibility: 
  • Develop, execute & deliver the annual and long-term strategic business plans to ensure delivery of the full potential of the brand at the pan India level
  • Guide team in translation of strategy into business plans, brand positioning and go – to market strategies
  • Identify and research potential markets to launch the new retail stores and advise management of new business development opportunities. 
  • Prepare and execute the marketing strategy for Company’s online & offline business model.
  • Responsible for the launch and development of the fashion brand as per the agreed terms and conditions.
  • Ensure the financial performance and revenue targets of the brand (online and offline) are achieved through analysis of its Profit & Loss and KPIs.
  • Manage relations with key business stakeholders to develop trusting business partnerships.
  • Support the day-to-day management of the brand.
  • Advice and support stores with all areas of their business including store standards, stock management, customer relationship, staffing and recruitment, finances and payments, cost control, expansion.
  • Develop sales and marketing tools, work out on sales promotional activities to support the sales plans.
  • Develop the store audit plan and conduct the audits.
  • Contributing to and upholding the standards for store compliance as outlined in the operating standards manuals
  • Periodically reviewing layout and design of stores manuals and other communications tools for user-friendliness and completeness
Requirement: 
  • MBA/Post Graduate in Operations from a reputed institution
  • Must have experience in translating vision/broad strategies into specific targets and tasks.
  • Ability to deliver solution and provide expertise with speed and imagination
  • Should possess a high degree of business acumen and must have a good understanding of P&L
  • Strong research and analytical skills
  • Flexible and able to multi-task; can work within a fast-moving environment
  • Must have good connections and networking in the retail & eCommerce ecosystem
Read more
Catalyst IQ

at Catalyst IQ

6 recruiters
Sidharth Maholia
Posted by Sidharth Maholia
Bengaluru (Bangalore)
7 - 10 yrs
₹20L - ₹30L / yr
Business Planning
Business requirements
Business operations
Business Intelligence (BI)
Business growth
Responsibilities
 Identify key metrics for business growth
 Map various business processes, systems to drive key metrics
 Design and implement business plans, processes to drive business growth
 Set comprehensive goals for performance and growth
 Oversee daily operations of the company and the work of executives (IT, Marketing,
Sales, Finance etc.), with respect to implementation of processes
 Evaluate performance by analyzing and interpreting data and metrics
 Write and submit reports to the CEO in all matters of importance

Requirements
 Proven experience as a growth leader in identifying key metrics and underlying process
for business growth
 Demonstrable competency in driving process implementation
 Understanding of business functions such as HR, Finance, marketing etc.
 Working knowledge of data analysis and performance/operation metrics
 Working knowledge of budgeting, sales, business development, and strategic planning.
 Agri Industry background is preferable
 Outstanding organizational and leadership abilities
 Excellent interpersonal and public speaking skills
 Aptitude in decision-making and problem-solving
 MBA from a Tier 1/2 University

Personal Attributes
 Proven leadership ability.
 Ability to set and manage priorities judiciously.
 Excellent written and oral communication skills.
 Excellent interpersonal skills.
 Ability to articulate ideas to both technical and non-technical audiences.
 Exceptionally self-motivated and directed.
 Keen attention to detail.
 Superior analytical, evaluative, and problem-solving abilities.
 Exceptional service orientation.
 Ability to motivate in a team-oriented, collaborative environment.
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Leading Media Conglomerate
Jaipur
10 - 12 yrs
₹15L - ₹18L / yr
Sales
Business operations
Brand Management
Marketing
hotel sales
+2 more
Work with one of the largest media houses in India, take your career to a new high with the global exposure and experience.
 
Our client is among the top 3 most trusted newspapers in India, read by more than 30 million Indians. It is one of the most renowned names in Indian media especially across North India. They also host a multitude of media initiatives like Print, Digital, TV, Events and Radio Stations covering various states in the country to connect better with the locals. Their website is one of the fastest growing digital news sites, where they have shown a growth in audience by around 200% in tier 2 and 3 cities and towns in India.
 
The 6 decade old media house was founded by a fearless and famous journalist and writer who has been felicitated with many literary awards. Currently led by a team of experts and media professionals at its CXO levels, the publishing house has expanded to many digital and offline businesses under its roof, providing employment to thousands in India. They have kept the flag high with their journalistic values and quality coverage of events throughout the world.
 
As a GM - Sales (Resort), you will ensure the assigned Property is Financially Self-sustainable by putting adequate focus on sales activities, sound occupancy rate and a decent ADR.
 
What you will do:
  • Striving to Meet or exceed Gross Operating Profit (GOP) and flow through Sales Goals.
  • Maximizing Room Revenue and achieve Revenue Generating Index (RGI) and Revenue Per Available Room goals.
  • Developing and monitoring the performance of financial and operational plans/ budgets and sales and marketing plans for the property that support the overall objectives of the Property.
  • Controlling manpower for sales, services and expenses in all areas of operations.
  • Managing day-to-day operations and assignments of the property.
  • Planning and organizing work, Taking stock of available rooms and potential clientele, communicating goals, and scheduling/ assigning work.
  • Complying with and advising staff of formal policies and procedures, identifying options and resolving issues.
  • Achieving and maintaining Overall Satisfaction Score (OSS) goals - Overseeing the guest service function to ensure guest complaints are resolved appropriately, timely, and that appropriate service recovery gestures are made in order to ensure complete guest satisfaction.
  • Ensuring that product quality standards are met in all areas of the property as it relates to the appearance, levels of maintenance and cleanliness; establishing and maintaining preventative maintenance programs to protect the physical assets of the hotel.
  • Achieving productivity and quality goals.
  • Ensuring the development and implementation of programs and events that foster a positive work environment, e.g., New Employee Orientation, employee recognition programs, harassment-free workplace training, etc.
  • Establishing performance goals for employees including sales staff and providing regular feedback.
  • Ensuring all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Ensuring a safe and secure environment for guests, employees, and hotel assets. Complying with all standards and statutory requirements.
  • Developing and maintaining rapport with key clientele/ community contacts to better recall and be a visible presence in the desired customersegment/ community.
  • Promoting team work and quality service through daily communication and coordination with all department.
  • Following and completing any and all other tasks assigned to you by the management from time to time.
 

What you need to have:

  • Hotel management preferred
  • Preferably from the Sales background, 
  • Responsible to maximize Revenue and Profitability, maximise Occupancy
  • Deliver better property performance by Superior Service and Product Quality, drive brand and value initiatives
  • Develop People , Handled Banquets, organised Weddings, Operations, Marketing, Sales.
  • Preferably females
Read more
Mysore
19 - 30 yrs
₹60L - ₹150L / yr
Account Management
Business operations
Delivery Management
Team Management
Key accountabilities

 Ensure and manage delivery of customer commitments - Service Levels & quality of Service Delivery

 Customer Relationship Management – drive follow up, urgency, and client first culture working alongside engagement teams; focus on creating success in new opportunities and sustaining success in ongoing ones; handle escalations in an appropriate way with focus on client retention

 Resource Management – Resourcing, forecasting, utilization, efficiency & attrition management

 People management – focus on retention, upskilling, competency development

 Financial – Provide inputs on costs needed to appropriately estimate pricing, manage overall finance for the verticals

Experience-

 18+ years of extensive experience in service delivery and management

 Experience in Digital Marketing is highly desirable

 Minimum 8 – 10 years experiencing managing a group of 300+

 Experience in managing multiple stakeholders and international stakeholders/clients

 Demonstrated skills and abilities managing and improving service delivery metrics

 High level of initiative and self-motivation

 Must quickly adapt to and adopt change

 Demonstrated experience in making a difference to the employer and the clients

Functional Skills

 Strong Delivery & Services Management experience

 Must be a quick learner and be quick on his/her feet

 Work with a sense of purpose and urgency

 Exposure to External Audit / Certification

 Exposure to quality processes and Project Management fundamentals

 Must be able to scale with a rapidly growing organization

Behavioural Skills: (Includes leadership)

 High degree of customer focus, thinks customer first

 Presentation and executive presence

 Assertive & Passionate People Management Skills

 Ability to work through multiple internal stakeholders

 Initiative and Tenacity

 Dependability and accountability

 Integrity and Work Ethics

Desired candidate must possess the below:

 Proven ability to work with and present to end customers

 Proven ability to work collaboratively with sales and service teams in different locations

Proven ability to drive change
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Mizig Solutions

at Mizig Solutions

1 recruiter
Satish Barnwal
Posted by Satish Barnwal
Remote, Bengaluru (Bangalore)
1 - 5 yrs
₹1.8L - ₹3.6L / yr
Operations
Operations management
Business operations
Sales Operations
Service operations
+2 more
1. Handle end-to-end vendor management
2. Handle the sales team
3. Maintain customer coordination
4. Provide sales support
5. Maintain decent communication skills
6. Engage data management
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Meon

at Meon

1 video
5 recruiters
Nikita Tyagi
Posted by Nikita Tyagi
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 3 yrs
₹2L - ₹4L / yr
Business operations
Operations
MS-Excel
MS-PowerPoint
Communication Skills
+1 more
  • Express their operations strategies and objectives to make sure that the company reaches its target and operates effectively.
  • Assisting higher executives.
  • Working directly with customers handling the documentations.
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Paix Technology

at Paix Technology

2 recruiters
Kunal Shinde
Posted by Kunal Shinde
Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida)
9 - 16 yrs
₹10L - ₹20L / yr
Business operations
Automotive
Relationship building
Sales Operations
Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible. Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietory TrueScore Algorithm. Truebil is looking for an enthusiastic and detail oriented individual who is passionate to work in an establish start-up and loves to challenge the status quo. If you enjoy finding solutions to complex problems and work in synergy with multiple teams to contribute & be a part of the family ready to change the used car industry, come and join our flagship venture. Designation: General Manager - Business Operations Location: Delhi / Bangalore Responsibilities: Key responsibilities 1. Lead a team of executives to manage procurement and sales processes for all cars 2. Developing and maintain relationships with new car dealers and corporate leasing companies. 3. Directly responsible for achieving purchase and sales targets and overall P&L statement of the vertical. 4. Pre-existing network amongst dealers (New car exchanges, local dealers, MFC, etc) and Brokers will be ideal 5. Should have a fair understanding of the Local used-car market, pricing and demographics. 6. Will be working across teams within the organization to maximize transactions. 7. Dynamic and aggressive attitude, hustler, team-player and fast-paced executioner 8. Office and Fieldwork will be equally distributed initially to build relations and network in the used car industry. Eligibility - Minimum 9 years- experience in used cars industry - Someone with Auction experience would be ideal - Experience in sales, procurement and refurbishment - Experienced in managing large teams - Have strong hold on sales of used cars - Should have strong network with new car exchange showrooms and dealers
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Bolo

at Bolo

2 recruiters
Nirali Bohra
Posted by Nirali Bohra
Bengaluru (Bangalore)
1 - 3 yrs
₹10000 - ₹15000 / mo
Business Development
English Proficiency
Sales Operations
Business operations
Hindi Proficiency
The duration of this internship is __1__ months.
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Dr. Vaidya's

at Dr. Vaidya's

1 video
3 recruiters
Arjun Vaidya
Posted by Arjun Vaidya
Mumbai
3 - 7 yrs
₹2L - ₹3L / yr
Customer Support
Operations
Telesales
Business operations
Customer Success
+1 more
The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English
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