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D2C Operations & Growth Manager
D2C Operations & Growth Manager
Hunarstreet Technologies Pvt Ltd's logo

D2C Operations & Growth Manager

5 - 7 yrs
₹8L - ₹15L / yr
Bengaluru (Bangalore)
Skills
D2C
Operations
Operations management
Shopify
OMS
WMS
Business operations
e-commerce funnels
Vendor Management
contract negotiations

D2C Operations & Growth Manager


📍 Location: Bangalore (On-site)


🕒 Experience: 5–7 Years



Role Overview

We’re looking for a Business Operations Manager to drive and streamline our D2C business operations. This role sits at the intersection of technology, supply chain, and growth,

ensuring the engine behind our website runs efficiently and scales profitably.

You’ll work closely with cross-functional teams (marketing, tech, supply chain) and also lead a small team to execute and scale operations effectively.


Key Responsibilities


1. D2C Operations Management

● Oversee end-to-end D2C operations across Shopify, OMS, and WMS

● Ensure smooth order processing, fulfillment, and delivery flows

● Identify and fix operational bottlenecks impacting revenue


2. Platform & Systems Ownership

● Hands-on management of Shopify backend (catalog, checkout, integrations, workflows)

● Work closely with tech teams on OMS & WMS integrations and improvements

● Improve website operations for better conversion and performance


3. Growth & Revenue Initiatives

● Identify and execute new initiatives to unlock revenue growth

● Build and manage affiliate and partner ecosystems

● Collaborate with marketing to improve conversion rates and AOV


4. Process Optimization

● Continuously optimize business processes to improve efficiency and reduce leakages

● Implement SOPs for key workflows (returns, fulfillment, vendor processes, etc.)

● Drive automation wherever possible


5. Vendor & Partner Management

● Onboard and manage vendors, logistics partners, and service providers

● Lead contract negotiations to ensure cost efficiency and scalability

● Monitor partner performance and drive accountability


6. Cost Optimization

● Track and optimize business costs across logistics, operations, and tech

● Identify areas of margin improvement without compromising business performance


7. Team Management

● Lead and manage a team of 3–5 individuals across operations

● Set clear goals, track performance, and ensure accountability

● Mentor and develop team members to improve execution quality and speed


What We’re Looking For

● 5–7 years of experience in Business Operations / D2C Operations

● Strong hands-on experience with Shopify (must-have)

● Working knowledge of OMS, WMS, and e-commerce integrations

● Experience in D2C-first organizations (preferred)

Proven experience managing a team of 3–5 individuals

● Strong understanding of e-commerce funnels and conversion levers

● Proven ability in process optimization and problem-solving

● Experience in vendor management & contract negotiations● Highly analytical, detail-oriented, and execution-focused


What Makes You a Great Fit

● You think in systems, not tasks

● You’re equally comfortable with data, tech, and operations

● You can spot inefficiencies quickly and fix them faster

● You thrive in a fast-paced, high-growth environment

● You take ownership — and don’t wait to be told what to do


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Hunarstreet Technologies Pvt Ltd

Founded :
2022
Type :
Services
Size
Stage :
Profitable

About

At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.

We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.

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  2. Complete a current state assessment of the structure and functions that define the Talent Matching process.
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  5. Build up on the tech skills you picked up in the first month.

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  1. Assess, develop, and execute strategies to effectively onboard, and retain talent while adapting to the specialized needs of our clients.
  2. Begin to assess, develop, and execute strategies to effectively matching talent while meeting the speed and quality expectations of our clients.
  3. Gain a deep understanding of the supply/ demand dynamics within Flexiple to assist with prioritization of matching activities and optimal supply planning.
  4. Build up on the tech skills you picked up in the first 3 months.

Expectations in Year 1

  1. Take ownership of the talent attraction, on-boarding, retention, and matching teams to meet changing demands and drive revenues.
  2. Develop and nurture robust feedback loops between the Talent Operations team and the Sales teams to efficiently run the matching process.
  3. Evaluate the current team and bridge shortfalls by hiring, training, growing, and retaining internal talent for the Talent Operations team.
  4. Develop supply models to ensure we can meet client expectations for current and future needs.

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  • 5+ years of experience in business operations/ management consulting, developing and executing strategies, leveraging analytics and KPIs to inform decision-making and performance management.
  • Strong analytical skills and ability to problem solve to inform supply planning decisions so that priorities can be set are mandatory.
  • Ability to lead a global team, provide motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency, and deepening of customer relationships with both clients and freelance talents.
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  • Accustomed to working in a metrics-driven environment and success in developing methods to achieve KPI expectations.
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  • Ability to adapt to changing business priorities and environments.

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  • Enjoy a culture with opportunities for growth and learning
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