Associate Manager - Customer Success (B2B SaaS, US)
at AdTech Industry
Review Criteria:
Mandatory:
- Strong Associate Manager – Customer Success, Account management Profile
- Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
- Must have experience managing clients in the outside India market (Preferrably US/America clients)
- Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
- Must have strong technical understanding of digital advertising / programmatic platforms/software products
- B2B SaaS (AdTech experience is highly preferred)
- Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
Preferred:
- B.E/B.Tech (IT/CSE/ECE) with MBA preferred
- Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
- Experience in analyzing data-driven advertising performance metrics and building optimization strategies.
Role & Responsibilities:
As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
Ideal Candidate:
- 2-5 years of experience inthe internet/technologyindustry (mandatory)
- B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
Perks, Benefits and Work Culture:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off-sites & Celebrations
Beyond Work:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
Shubham Vishwakarma
Full Stack Developer - Averlon
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Strong Implementation Project Manager/Customer success manager with B2B SaaS exposure and major KRA as client onboarding
Mandatory (Experience 1): Must have 3+ years of experience in Customer onboarding/ Implementation with at least recent 2+ years in B2B SaaS product companies
Mandatory (Experience 2) –Must have managed end-to-end onboarding and implementation for enterprise customers including requirement gathering, implementation planning, stakeholder coordination, product configuration/setup, user onboarding and training, driving successful product adoption during the implementation phase, resolving implementation blockers, and ensuring a smooth and timely go-live
Mandatory (Experience 3) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.
Mandatory ( Experience 4) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships
Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metric
Mandatory (Company) - B2B SaaS product companies
Dear Candidate,
We are hiring for Observability Engineer role for MUmbai Location
If any profile is matching please do share me your profile.
Overview:
The Operational Resilience drive gives an opportunity to improve upon current infrastructure safeguards. With focus on protecting our most important assets, this role will drive a business down view of service availability giving everyone a true state of the current service levels and provide comfort that we are extending Operational Resilience principles into our extensive monitoring suite.
Role / Principal Accountabilities: -
· Build the plan based on the in-house Observability stack.
· Deliver a plan to meet Operational Resilience monitoring requirements based on IBS/ CIF business functions: Settlement/Collateral etc,
· Produce a business dashboard to give visibility of business-critical services and show real-time service status.
· Align with the in-house Observability team to ensure best practices are achieved.
· Align with ServiceNow Configuration Management to ensure any missing assets are added to ServiceNow.
· Work with Operational Resilience and infrastructure management to gain buy-in and visibility of the project.
· Lead a team of monitoring experts.
· Use SRE monitoring principles.
· Align with SRE management.
· Align with Infra management.
· Contribute to Observability standards and procedures.
· Work with the SRE team to optimize the operation model Secondary.
· Align with Application teams to ensure their systems are integrated into the overall service dashboard.
Skills & Experience Required: -
· Strong communication – presenting and documentation.
· Team management and stakeholder skills.
· Experience of driving change in a large organization.
· Demonstrate understanding of large enterprise systems and the technologies on which they are built.
· Strong analytical skills and a solid understanding from a Production Support monitoring point of view .
· In-depth understanding of the technical aspects of delivering monitoring integration.
Knowledge Required: -
· Background in Observability Engineering covering Metrics, Logs and Traces and the interaction between telemetry.
· Strong Experience with Observability tools such as Open Telemetry, Grafana UI, Mimir, Loki, Tempo, Grafana Agent, Prometheus.
· Appreciation of SLI/SLOs for measuring and reporting on service levels.
· Awareness of notification frameworks for escalation automation.
· Experience of DevOps tools i.e. Jenkins, Ansible Tower, GIT and build & deploy pipelines.
· Exposure to Kubernetes, containers & micro-service concepts (not essential, but beneficial)
Data AnalyticsResponsibilities
- To Co-ordinate with regional teams and collect the required data
- Knowledge of advanced MS Excel, Presentation is a must
- Candidate must be able to handle large data sets and handle spreadsheets.
- Good at analyzing the data & Presentation
- Coordination with the team for timely submission of reports, tracking progress
- Understand the reporting model infrastructure and implement streamlined process solutions toward a more efficient reporting model.
- Preparation and analysis of daily, weekly, and monthly reports of different functions and summarizing the same
- Must be able to Generate/Update Reports, Create dashboards, Pivot tables
- Monthly/ Quarterly reconciliations and data cleansing to ensure the integrity of reported numbers.
- Review and investigate trends and provide commentary for management.
- Finding discrepancies in the process and arriving at a resolution
Eligibility
- Proven experience in MIS
- Ability to be self-motivated and self-directed and think and act independently while also being team oriented
- Good follow-up skills, the ability to understand, adaptability to process changes, and a strong sense of importance and ownership
- Good in numbers (Mathematics)
- Good in Excel
- Good communication skills
Personal skills:
Strong interpersonal and team working skills
Self-motivated that is able to work with minimal supervision
Demonstrate strong analytical and problem-solving skills
Ability to communicate effectively at all levels Strong attention to detail
Senior Accountant (Chartered Accountant)
Location: [Gurgaon/ Bangalore] WFH
Experience: 4–7 years (Post-qualification)
Industry: Technology / SaaS / Startup
Role Summary
We are seeking a qualified Chartered Accountant (CA) to manage the Company’s accounting, taxation, statutory compliance, and financial operations. The role will be responsible for ensuring financial accuracy, regulatory compliance, and timely reporting, while supporting leadership with financial insights and governance as the organisation scales.
Key Responsibilities
Accounting & Financial Operations
- Manage end-to-end accounting and bookkeeping activities
- Maintain accurate general ledger, journal entries, and reconciliations
- Ensure monthly, quarterly, and annual financial closures
- Prepare financial statements in compliance with applicable accounting standards
- Maintain audit-ready books and supporting documentation
Taxation & Statutory Compliance
- Independently manage GST compliances, including GSTR-1, GSTR-3B, and reconciliations
- Handle TDS, advance tax, and Income Tax filings
- Ensure timely compliance with direct and indirect tax regulations
- Manage statutory, tax, and internal audits and respond to regulatory notices
Invoicing, Receivables & Payables
- Oversee customer invoicing and billing accuracy
- Ensure GST-compliant invoicing and revenue recognition
- Monitor accounts receivable, aging analysis, and collections
- Manage vendor payments, reconciliations, and accounts payable
Payroll & Employee-Related Compliance
- Oversee payroll accounting and statutory compliance (PF, ESIC, PT)
- Ensure accurate accounting of employee benefits and reimbursements
MIS, Reporting & Financial Planning
- Prepare monthly MIS reports, P&L, balance sheet, and cash flow statements
- Support budgeting, forecasting, and cash flow management
- Provide periodic financial insights and variance analysis to leadership
Governance, Controls & Risk Management
- Ensure compliance with the Companies Act and MCA filings
- Maintain strong internal controls, SOPs, and financial governance
- Identify and mitigate financial and compliance risks
- Support due diligence, audits, and regulatory reviews
Stakeholder Management
- Act as the primary point of contact for auditors, tax consultants, banks, and regulators
- Support founders and leadership with finance-related advisory and reporting
Qualifications & Skills
- A qualified Chartered Accountant
- 4–7 years of post-qualification experience in accounting and compliance
- Strong knowledge of GST, Income Tax, TDS, and statutory compliances
- Hands-on experience with accounting software (Tally, Zoho Books, or equivalent)
- Advanced proficiency in Excel / Google Sheets
- Strong attention to detail, ownership, and stakeholder communication skills
Adobe IllustratorKey Responsibilities:
- Design marketing creatives for social media, websites, emailers, and WhatsApp campaigns
- Create offline collaterals including posters, brochures, flyers, standees, and presentations
- Ensure brand consistency across all digital and print assets
- Translate marketing briefs into clear, effective visual concepts
- Adapt creatives for multiple formats, platforms, and campaign requirements
- Manage parallel design requests while meeting timelines
Must Have's
- 1–3 years of professional graphic design experience
- Proficiency in Adobe Photoshop, Illustrator, and InDesign
- Strong understanding of typography, layout, and color theory
Share your updated resume along with Portfolio on hitanya@ zohomail.in
Java
Go Programming (Golang)Who are we?
Founded with the mission to radically accelerate enterprises business transformation, JIFFY.ai’s intelligent platform empowers business users to adapt to change and innovate faster. We strive to create applications with delightful user experiences backed up by automated middle and back office capabilities. The platform employs the cognitive capabilities of no-code-based software development, Intelligent Document Processing, Natural Language Processing, RPA, Machine Learning, intuitive user interfaces and AI along with an overarching human-in-the-loop approach to power the next generation of enterprise applications. Explore further on www.jiffy.ai.
Success in the Role:
This role is an opportunity for an Engineering Leader looking for their next growth opportunity. As a leader, you will help us build and scale our team as our product grows and reaches new customers. This role requires technical and interpersonal skills to work with multiple teams, passion for solving problems, a focused approach towards growing people, expertise in product quality, automation and for delivering results.
As an Engineering Director, you will:
Lead the teams that enables our customers to build the middleware and backend of their products using our no code platform. We are a SaaS platform that allows our customers from different domains to build web scale applications online.
In this position, you are responsible for people management and product deliveries. It requires hands on Java and/or Golang development experience. Your responsibilities include
- Hire, mentor and motivate your teams.
- Plan and manage scrums and deliveries.
- Knowledge of cloud deployments, security and scalability concerns.
- Contribute to the design and develop of Java and GoLang based micro services.
- Expertise in scalable systems, including APIs, middleware and database systems.
- Create efficient development, build, packaging and deployment processes for Java and GoLang micro services.
- Review code and enforce best coding, security and test practices.
Work Experience and Skills required:
- Overall 15+ years of experience
- Experience in managing technical teams for 5 years.
- At least 10+ years of Java and/or Golang development experience in the relevant domain
- Worked on a product or SaaS platform
- Good communication and negotiation skills
What is leadership like for this role? What is the structure and culture of the team like?
This role will be reporting to the VP, Engineering. Our team’s focus is on challenging the status quo by innovating in a Jiffy. We believe in building a high performing organization and committing to make our customers successful.
We have cross functional teams organized around different platform components with clear responsibility and accountability. At the same time, engineers with horizontal technical skills like Java and GoLang development report to one leader to bring consistency and best practices across the entire platform.
What are the benefits and perks of working at JIFFY.ai?
- Hybrid Work : We have a hybrid working environment with at least 3 days in the office
- Programmes tailored for our people - People Development programmes, Appreciation programmes, Leadership & Mentorship programmes, Communication Programmes, Engagement programmes (JoyofJIFFYians)
- Workplace practices made for people well-being - Weekend Work Monitor, Low Call/No Call Wednesday, and Knowledge Sharing Sessions.
- Token of Appreciation-Early appraisal guaranteed with best Pay-Per-Performance Policy. Compensation off and overtime benefits are offered
- We appreciate the efforts in bringing in top talents -Our people receive generous monetary benefits for successful referrals as a Referral Bonus.
- Grants- Different allowances and perks are designed to support and benefit JIFFYians.
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
PostgreSQL
NodeJS (Node.js)
MongoDB
ExpressExperience: 6 to 10 Years
Must have:
- Experience in leading teams and handling communication among engineers and product managers,and have worked with mobile teams and product teams.
- Experience working on RFC documentation.
- Experience in architecting the software, estimating tasks, breaking down into subtasks, prioritizing tasks as per need, and timely delivery.
Responsibilities:
- Designing and developing mobile-first applications.
- Creating and maintaining clean and clear front-end code and backend APIs for our web and mobile applications.
- Automation and Deployments of builds - Frontend and Backend.
- Application Performance And Error Monitoring and Automation
- Maintaining excellent test coverage for our code base.
- Follow best practices while reviewing pull requests
- Working with our shared services and field teams to identify application bottlenecks and make relevant architectural decisions.
- Working with our front-end application developers to optimize performance across our system.
- Designing administrative tools for our shared services and business development teams
- Constantly optimizing our code bases with an eye for modularity and legibility.
- Writing documentation for our external and internal APIs.
Requirements:
- Strong understanding of RESTful JSON web API design principles.
- Demonstrable experience with NodeJS, Express. JS, PostgreSQL, MongoDB
- Familiarity with popular NodeJS packages (e. g. express, socket-io).
- Must have experience with test driven development(TDD).
- Experience in JavaScript development.
- Experience in backend web development.
- Containerisation experience working with Docker/ Kubernetes/ Docker Swarm
- Familiarity with multiple additional programming languages/stacks.
- Experience with NoSQL databases, ideally MongoDB.
- Experience with RDBMS databases like MySQL/PostgreSQL.
- An excellent understanding of distributed systems and their tradeoffs.
- Excellent documentation skills.
- Ability to clearly articulate technical problems, design and implementation choices to a broad range of stakeholders (e. g. sales team, users, security experts).
- Experience working with web sockets.
- Familiarity with the AWS stack.
- Experience in application security testing.
- Familiarity with client-side JavaScript frameworks and best practices.
- Familiarity with CI/CD Pipeline.
- Contributions to open source communities.
Perks and Benefits
- Work from anywhere
- Competitive salary and bonus program
- Annual company retreats to fantastic places
- Unlimited Vacation Policy
- Great healthcare coverage
- Professional development allowance
- Internet Allowance
- Customised CMMversary rewards on your 1,3,5,7 and 10-year work anniversaries
- Career Enablement – We meld your upskilling initiatives with organization’s strategic planning
- Take your Birthday Off
React Native
React.js
Javascript
Android Development- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
- Designing stateless components in React Native.
- Contributing in all phases of the development lifecycle
- Working with the developers to create and maintain a robust framework to support the apps
- Working with the developers to build the interface with a focus on usability features
- Prepare and produce releases of software components
- Optimizing performance for the apps
- Problem-solving skills, analytical mind, and positive attitude
- Ability to think from end users perspective and focused on improving the overall product experience.
- Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
- Hands on experience with React Native is required
- Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
- Strong understanding of JavaScript ecosystem
- Hands on experience on Android in creating Hybrid / Native applications
- Demonstrable UI/UX experience on a large-scale app.
- Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
- Good knowledge of JS frameworks like ReactJS is a plus.
Desired Skills and Experience
PHPJavascriptReact.js
Angular (2+)That can include the following tasks:
- Develop and revamp creative, eye-catching websites as per the client's needs.
- Work with project managers to discuss the desired website functionality and provide solutions.
- Integrate custom templates/themes into WordPress.
- Work with various WordPress third-party plugins (Like WooCommerce, Buddypress, Elementor, and others) and customize when required.
Skills:
- Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
- Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
- Knowledge of child theme creation and customization as per designed based on the requirements
- Knowledge of WordPress plugin and back-end development
Flutter
iOS App DevelopmentAndroid DevelopmentWe are looking for an Flutter Developer who possesses a passion for pushing mobile technologies to the limits.
This Flutter app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Flutter programmer works closely with other app development and technical teams.
Responsibilities
- Design and build advanced applications for the Flutter platform
- Collaborate with cross-functional teams to define, design, and ship new features - Work with outside data
sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability - Work on bug fixing and
improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Qualifications
Bachelor's degree or equivalent experience in Computer Science or related field
Development experience with programming languages
SQL database or relational database skills
Proven software development experience and Flutter skills development
Proven working experience in Flutter app development and
Have published at least one original Flutter app
Experience with Flutter SDK
Experience with Bloc Pattern
Experience working with remote data via REST and JSON
Experience with third-party libraries and APIs
Working knowledge of the general mobile landscape, architectures, trends, and
emerging technologies
Solid understanding of the full mobile development life cycle
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon