Associate Manager - Customer Success (B2B SaaS, US)
at AdTech Industry
Review Criteria:
Mandatory:
- Strong Associate Manager – Customer Success, Account management Profile
- Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
- Must have experience managing clients in the outside India market (Preferrably US/America clients)
- Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
- Must have strong technical understanding of digital advertising / programmatic platforms/software products
- B2B SaaS (AdTech experience is highly preferred)
- Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
Preferred:
- B.E/B.Tech (IT/CSE/ECE) with MBA preferred
- Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
- Experience in analyzing data-driven advertising performance metrics and building optimization strategies.
Role & Responsibilities:
As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
Ideal Candidate:
- 2-5 years of experience inthe internet/technologyindustry (mandatory)
- B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
Perks, Benefits and Work Culture:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off-sites & Celebrations
Beyond Work:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
Shubham Vishwakarma
Full Stack Developer - Averlon
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✅ Real-World Project Development
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- Job Title: Chief Creative Officer (CCO)
- Industry: Advertising
- Function – Marketing
- Experience Required: 12-25 years
- Employment Type: Full Time
- Job Location: Mumbai, Delhi
- CTC Range: Best in Industry
Preferred Skills: Experience with mentoring and team building, Brand Strategy Development, Creative Vision, Client Leadership, Campaign Innovation, Executive Presence
Criteria:
- Candidate must be from Creative Agency or Marketing Agency background ONLY (Non-Negotiable).
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- Candidate must have experience leading large creative teams within reputed agencies.
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- Candidate should have deep understanding of traditional and digital marketing ecosystems.
- Candidate should have strong client-facing and senior stakeholder management capabilities.
- Candidate must have the ability to define creative vision, drive innovation, and lead agency transformation.
Job Description
Role Overview
The CCO will be responsible for the overall creative direction, leadership, and output of the agency, positioning Triton as a creative-first organization.
As a key member of the senior leadership team, the CCO will work closely with the Co-Founder & CEO/COO and the Board of company Group to drive the agency’s vision, culture, and client relationships.
This role offers the opportunity to influence both internal culture and external creative impact, leading Triton through its creative renaissance.
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1. Creative Leadership
- Define and drive the agency’s creative vision and strategy.
- Oversee the complete creative lifecycle from ideation to execution.
- Ensure delivery of high-quality, innovative, and effective campaigns across traditional and digital platforms.
2. Client Engagement
- Serve as the primary creative point of contact for senior clients.
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3. Team Development & Mentorship
- Attract and retain top creative talent.
- Lead, mentor, and inspire senior creatives (Art Directors, Copywriters, Designers).
- Foster a collaborative, bold, and innovation-driven culture.
4. Brand Building & Industry Leadership
- Strengthen Triton’s creative brand and industry positioning.
- Represent the agency at industry events, awards, and forums.
- Stay ahead of industry trends and bring fresh perspectives to clients and teams.
5. Innovation & Creativity
- Encourage experimentation and breakthrough ideas.
- Develop integrated, multi-platform campaigns driving brand awareness and measurable results.
6. Creative Process & Project Management
- Ensure projects meet deadlines, budgets, and quality benchmarks.
- Optimize creative workflows and resource management.
- Continuously refine creative processes for efficiency and effectiveness.
Candidate Profile
Qualifications & Experience
- 15–20 years of experience in advertising, marketing, or integrated communications.
- Proven leadership in senior creative roles (Creative Director / ECD / Head of Creative).
- Experience working with top-tier brands and managing large creative teams.
- Strong portfolio of innovative, high-impact work across digital and traditional media.
- Deep understanding of traditional advertising and digital ecosystems.
- Strong client-facing ability and senior-level influence skills (preferred).
Key Skills
- Insight generation
- Creative leadership
- Communication & presentation
- Strategic execution
- Creative problem-solving
- Industry trend awareness
Compensation Package
- Competitive fixed salary (as per experience)
- Performance-linked variable compensation tied to agency growth and output
- Long-term incentives aligned with Triton’s success
Why Join?
- Creative Freedom – Redefine the agency’s creative direction.
- Legacy + Strategic Backing – Independence with Alchemist’s support.
- Build & Lead Your Own Team.
- High-Impact Leadership Role during a transformative phase.
- Industry Recognition & Visibility.
- Access to company’s resources while retaining full creative autonomy.
Anticipate needs by studying services and conducting market research to identify new leads
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Research your target companies and prepare executive summaries to turn your Sales Executive into a guru ahead of their calls
Diligently update our CRM, to stay current on leads and follow-ups
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Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting
Shadow your dedicated Account Executive in meetings and other activities to help you acquire the skills you'll need for the next role on the sales team.
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Full Stack Developer - Averlon