Associate Manager - Customer Success (B2B SaaS, US)

What role will you play? 

As a Full Stack Engineer, you will play a pivotal role in our development team, bridging the gap between the visual elements and the server-side infrastructure. You will be instrumental in developing full-fledged, scalable applications by combining the art of design with the science of programming. With your expertise in both front-end and back-end technologies, you will ensure the entire stack is designed and built for speed and functionality.  

Your day to day will involve designing and developing dynamic, high-quality web applications, leveraging the Node.js and python for the back end services and React/Angular for the front end. Close collaboration with UI/UX designers will be essential, allowing you to bring web designs to life while ensuring high performance and responsiveness. Additionally, you will actively participate in coding, debugging, and testing to deliver reliable solutions whilst also working closely with other developers, designers, and product managers, fostering a collaborative environment to meet project goals and deadlines effectively. 

What you offer 

• Proficiency in Typescript and a good understanding of React  
• Solid experience with the Node.js, including the ability to develop RESTful APIs 
• Experience with containerisation of service using Docker 
• Knowledge of modern authorisation mechanisms, such as JSON Web Token (JWT)  
• Familiarity with SQL databases, such as PostgreSQL 
• Experience with Kafka or other event driven tools and tech 
• Nice to have some experience integrating with LLMs through open AI, Gemini etc. 
• Nice to have exposure to AI tooling – Claude, Copilot, Cursor etc. 
• AWS experience is a nice to have 

Location

Goregaon East, Mumbai — On-site

Employment Type

Full-time

Experience

3–5 years (Mid-level)

We're hiring a data-driven Performance Marketer to own paid advertising end to end — from setting up ad accounts to planning, executing, and reporting on campaigns across Google, Meta, LinkedIn, and other platforms. You'll build audiences, set up conversion tracking, and continuously optimize for results. This role suits someone who understands both the ad platforms and the website and forms side of conversions.

KEY RESPONSIBILITIES

• Set up and manage advertising accounts across Google Ads, Meta (Facebook & Instagram), LinkedIn, and other platforms.

•    Plan, build, launch, and manage campaigns end to end across all platforms.

•    Create and manage audiences — including custom, lookalike, and retargeting audiences.

•    Set up conversion tracking and events (GA4, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag) and ensure they fire correctly on the website.

•    Set up and manage forms, lead capture, and landing-page conversions.

•    Manage budgets, bidding strategies, and pacing across channels.

•    Write and test ad copy, coordinate with design on creatives, and run A/B tests.

•    Monitor performance daily and optimize for CTR, CPC, CPA, ROAS, and conversion rate.

•    Build and present clear performance reports and dashboards with actionable insights across all platforms.

•    Stay current with platform updates, ad policies, and industry best practices.

REQUIRED SKILLS & QUALIFICATIONS

•    3–5 years of hands-on performance / paid media experience.

•    Proven experience setting up and managing Google Ads, Meta Ads, and LinkedIn Ads accounts with real budgets and results.

•    Strong command of campaign planning, execution, and reporting across platforms.

•    Experience creating and managing audiences (custom, lookalike, retargeting).

•    Solid knowledge of conversion tracking setup and how it connects to websites and forms (GA4, GTM, Meta Pixel, LinkedIn Insight Tag).

•    Understanding of key metrics (CTR, CPC, CPA, ROAS, CAC) and the full marketing funnel.

•    Comfortable working with data, reporting, and turning numbers into decisions.

•    Strong analytical and communication skills.

The Opportunity

Join our “DevOps for Content” revolution as we partner with global brands and agencies

to transform their end-to-end creative workflows – from ideation to activation – to deliver

AI-powered content services with speed, scale, and governance.

Through an AI-first experimentation approach and deep expertise in both first-party and

third-party AI models, we develop new applications, platforms, and scalable patterns

that unlock the GenAI-powered Content Supply Chain. We function as a continuous

product innovation engine—feeding repeatable customer solutions straight into the

product roadmap to accelerate product-led growth.

As a Forward-Deployed AI Engineer, you will own the end-to-end development and

launch of GenAI applications through Adobe and third-party generative models. You are

an AI native who will embed directly into customer teams to spin up proof points in days

and co-develop features that enhance customer value. If you thrive in start-up

environments—scaling products from prototype to production, pushing innovative

research into real-world use cases, and owning product & business outcomes—you’ll fit

right in here!

What You’ll Do

 Collaborate & Innovate: Partner with Technical Architects, Engagement

Managers and Product teams to define customer requirements/use cases,

facilitate technical workshops, and co-create specific GenAI solutions.

 Prototype Rapidly: Apply an AI-first experimentation mindset—build proof

points in days, iterate on feedback, and drive quick wins. UX/UI and rapid

prototyping skills are a plus.

 Engineer End-to-End: Design, build, and deploy full-stack applications and

microservices—integrating Firefly APIs, Common Extensibility Platform,

GenStudio for Performance Marketing, headless CMS architectures and UX/UI

Designs.

 Bridge to Product: Capture field-proven use cases and funnel them back to

Product & Engineering—fueling the Firefly roadmap.

 Automate & Scale: Develop reusable components, CI/CD pipelines, and

governance checks to ensure consistent, repeatable delivery.

 Operate at Speed: Thrive in a constantly evolving, start-up-like

environment—own delivery sprints, tackle challenges on-site/remotely, and adapt

to evolving AI trends.

 Share & Elevate: Document your playbooks, prompts, and patterns in our

internal knowledge base—helping the whole organization move faster.

What You Bring

 Full-Stack Expertise: 5+ years as a full-stack developer or technical consultant

building and launching production software (React.js/Next.js/Angular;

Node.js/Java Spring Boot; REST/GraphQL, HTML, JavaScript, Java, XML).

 AI Tinkerer: AI-native tinkerer who embeds AI in your day-to-day workflows and

spends your free time inventing and tinkering with the possibilities of AI. You

keep ahead of market trends across third-party models, GPUs, and new AI

applications.

 Adobe Fluency: Deep understanding of Adobe Creative Cloud APIs/SDK/CEP,

Firefly Services APIs, and Adobe Experience Cloud integrations (AEM, Workfront

Fusion, AJO or equivalent experience).

 Cloud & DevOps Savvy: AWS/Azure/GCP, containerization

(Docker/Kubernetes), and CI/CD tooling (GitLab, Jenkins, etc.).

 Strong communicator: You translate complex AI concepts for both engineers

and executives and guide customers through technical decisions aligned to

business objectives.

 Customer-Centricity: Always prioritizing the customer and their needs and

expectations first in everything you do. You are outstanding at contributing to a

culture of customer-centricity among your team and your extended ecosystem.

 Startup DNA: Thrives in fastpaced, ambiguous environments—relentlessly

seeking better, faster, more innovative ways to solve customer objectives and

challenges

JOB DETAILS:

Job Role: Director/Sr. Director of Product Marketing (Coherent DSP - Optical Communication) 

Industry: Series-D semiconductor innovator specializing in programmable coherent DSP (Digital Signal Processing) solutions Domain: Hardware/Chip Design & Embedded Software

Work Mode: Permanent Remote

Salary: Best in Industry

Experience: 8-20 years

Location: North America - Permanent Remote

What is the role?

This leader will drive our global marketing strategy and execution, owning the complete marketing function from strategic positioning to demand generation.

This role combines deep technical marketing expertise in coherent optics with proven leadership capabilities to accelerate growth in the optical communications and semiconductor markets.

This role combines proven product marketing leadership capabilities with deep technical expertise in coherent optics and leadership capabilities.  At one hand, you will be representing the organization in the optical communications and semiconductor domains, while on the other hand engaging with engineers - translating market demand, articulating technical requirements, etc.

You’ll be part of a pioneering company at the at the forefront of next-gen optical communication systems (800G, 1.6T, and beyond), working alongside seasoned industry leaders and engineers.  This is an exceptional opportunity to influence the architecture of AI connectivity and shape the technologies driving modern data infrastructure.

Who does this role report to?

This role reports to the CEO

What will you do?

Strategic Leadership

• Define and execute a global marketing strategy aligned with corporate goals and product roadmap
• Lead cross-functional initiatives to position the company as a leader in Coherent DSP and optical semiconductors
• Collaborate with Management, Sales, Operation and Engineering to ensure alignment on messaging, roadmap, and market needs

Product and Technical Marketing

• Own product marketing for Coherent DSP ASICs, including competitive analysis, value proposition, and differentiation, MRD and PRD
• Develop technical collateral (white papers, datasheets, product briefs, presentations) targeting optical engineers, system architects, and CTO-level buyers
• Engage with industry analysts and speak at key events to elevate company profile

Demand Generation & GTM

• Design and implement go-to-market strategies including product launches, campaign planning, digital outreach, and sales enablement
• Oversee global lead generation strategies, PR, SEO/SEM, event strategy, and partner marketing
• Work closely with sales leadership to support account-based marketing, customer acquisition, and pipeline acceleration

Team & Budget Management

• Build and lead a high-performance marketing team
• Manage marketing budget and allocate resources to maximize RO

What skills are required?

Must Haves

• Proven track record of bringing technical semiconductor or telecom solutions to market in a startup or high-growth company
• Deep understanding of coherent optical systems, DSP algorithms, modulation formats, and market dynamics in the telecom and datacom sectors
• Prior experience in writing/owning MRDs and PRDs
• Excellent communication skills and ability to translate complex technical concepts into compelling narratives

Preferred

• Experience working with hyperscalers, network OEMs, or system integrators
• Strong leadership and team management capabilities
• Budget management and resource allocation experience
• Experience at both startups and large enterprises

1. Prior role leading through a funding round, M&A, or IPO stage

What qualifications are required?

Must Haves

• 10+ years of progressive marketing leadership experience, preferably in optical communications, semiconductors, or networking industries
• 5+ years of experience specifically in coherent optics, DSP, transceivers, or photonic integrated circuits (PICs)

Preferred

• MS/PhD in Electrical Engineering, Applied Physics, or related field

Qualification / Education and other Requirements:

• Education- Any Undergraduate (BBA,B.Tech, B,A) etc.

• Excellent verbal and written communication.

• Good Interpersonal skills, numerical and analytical ability.

• Decision making skills.

• Language required: English & Hindi (mandatory),

Kannada/Tamil/Marathi/Telugu (optional)

• Proficient in MS-Office (Excel, Word).

• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). •

Comfortable with working 6 days a week and the week off will be on weekday.

Role and Responsibility – Sales Executive

• Identifies business opportunities by identifying prospects.

• Sells products by establishing contact and developing relationships with prospects recommending

solutions.

• Outbound calling on data collected through lead generation activities / secondary data

sources. • Daily follow-ups on older leads and work on new leads.

• Maintains quality service by establishing and enforcing organization standards. • Must be

energetic, well-spoken, and eager to close sales deals and generate revenue for the

organization.

About Training- Training will be provided for initial few days for an employee to understand end to

end process.

1.Create content properties that drive cross-platform interaction for the brand

1. Work with creative team, to create and deploy quality content, across digital communication channels
2. Ensure adherence to brand and internal guidelines for communication across digital channels
3. Execute editorial calendars and content programs for various digital platforms like blogs, websites,

microsites etc.

1. Be a part of strategy team, create and execute 360-degree brand campaigns on web and mobile
2. Track and analyze content performance, and suggest solutions
3. Conceptualize and co-create content for scalable websites

Required Candidate profile

1. 
   Eye for Grammar, Clarity, Accuracy and Creative language
2. Must have exposure to International Trends
3. Must have excellent command over Proof Reading and web content writing
4. Review & Rewriting of Content. Proof reading and writing for web based applications
5. Excellent Researching and Conceptualization Skills

Key Responsibilities:

• Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Conduct Process diagnostics & opportunity identification
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals

Qualifications

Essential Knowledge and Skills:

• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management.  Demonstrate strong collaboration across all levels of the organization
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Understand the needs of and support a company with global operations
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Flexible and dynamic personality
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on major projects
• Experience/knowledge of a range of technical platforms and solutions
• Work with individuals to understand and build detailed process maps and business requirements documents
• Ability to rapidly grasp processes and identify potential RPA solutions
• Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
• 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
• A team player that is willing to learn and adapt in a high pace delivery environment
• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields

Desirable Knowledge and Skills:

• Experience working with automation software (e.g., Automation Anywhere, Blue Prism, UiPath)
• Experience in analyzing data to draw business-relevant conclusions
• Experience writing simple SQL queries for data analysis

• Strong analytical skills Ability to turn business requirements into technical concepts and code.
• Minimum 6 years experience in ABAP (at least 3 projects with minimum 1 project as the sole lead developer)
• Minimum 6 to 9 years of experience in software development
• Should have strong ABAP knowledge with additional expertise on Interface, enhancement, OOPS, SAP Netweaver Gateway
• Minimum 3 years of experience in OOABAP is a must.
• Functional knowledge in SAP PM, SAP PLM, SAP MM, and SAP ISU will be a plus
• Excellent problem solving and communication skills
• Experience with SAP Mobile Platform is a plus.
  

• Mandatory: Docker, AWS, Linux, Kubernete or ECS
• Prior experience provisioning and spinning up AWS Clusters / Kubernetes
• Production experience to build scalable systems (load balancers, memcached, master/slave architectures)
• Experience supporting a managed cloud services infrastructure
• Ability to maintain, monitor and optimise production database servers
• Prior work with Cloud Monitoring tools (Nagios, Cacti, CloudWatch etc.)
• Experience with Docker, Kubernetes, Mesos, NoSQL databases (DynamoDB, Cassandra, MongoDB, etc)
• Other Open Source tools used in the infrastructure space (Packer, Terraform, Vagrant, etc.)
• In-depth knowledge on Linux Environment.
• Prior experience leading technical teams through the design and implementation of systems infrastructure projects.
• Working knowledge of Configuration Management (Chef, Puppet or Ansible preferred) Continuous Integration Tools (Jenkins preferred)
• Experience in handling large production deployments and infrastructure.
• DevOps based infrastructure and application deployments experience.
• Working knowledge of the AWS network architecture including designing VPN solutions between regions and subnets
• Hands-on knowledge with the AWS AMI architecture including the development of machine templates and blueprints
• He/she should be able to validate that the environment meets all security and compliance controls.
• Good working knowledge of AWS services such as Messaging, Application Services, Migration Services, Cost Management Platform.
• Proven written and verbal communication skills.
• Understands and can serve as the technical team lead to oversee the build of the Cloud environment based on customer requirements.
• Previous NOC experience.
• Client Facing Experience with excellent Customer Communication and Documentation Skills