Associate Manager - Customer Success (B2B SaaS, US)

About vCommission Media

vCommission Media is a Leading Global Affiliate Marketing Network, delivering performance on web and mobile to worldwide advertisers through a growing network of over 100K+ affiliates. With presence in India, Singapore, UAE, UK, and USA, vCommission empowers meaningful digital growth across multiple verticals — Ecommerce, Travel, Utility, LeadGen IN, LeadGen & PPC US, and India COD Ecom.

We are looking for a highly driven and result-oriented Associate Manager – Advertiser Sales to expand our D2C E-commerce advertiser portfolio and drive new business acquisition. The ideal candidate should possess strong affiliate marketing industry knowledge, existing relationships within the D2C ecosystem, and proven experience in onboarding advertisers and building strategic partnerships.

Key Responsibilities

• Drive end-to-end advertiser acquisition for D2C E-commerce brands across India.
• Identify, prospect, and onboard new advertisers onto the vCommission network.
• Build and maintain strong relationships with decision-makers including Founders, Growth Heads, Performance Marketing Managers, and Marketing Directors.
• Generate qualified leads through market research, networking, referrals, LinkedIn, industry events, and outbound outreach.
• Conduct sales presentations, negotiations, and commercial discussions with prospective clients.
• Develop customized affiliate marketing solutions aligned with advertiser objectives.
• Collaborate closely with Advertiser Growth, Affiliate Teams, and Network Operations to ensure smooth onboarding and campaign launches.
• Track industry trends, competitor activities, and emerging D2C opportunities.
• Maintain accurate sales pipeline, CRM records, and forecasting reports.
• Achieve monthly, quarterly, and annual revenue and acquisition targets.

Requirements

4–5 years of experience in Affiliate Marketing, Performance Marketing, Partnership Sales, or Business Development.

Proven experience in onboarding D2C E-commerce advertisers.

Strong understanding of affiliate marketing models including CPA, CPS, CPL, CPI, and hybrid structures.

Existing networks and relationships within the D2C ecosystem will be preferred.

Experience working with affiliate networks, performance agencies, coupon platforms, cashback platforms, loyalty platforms, or influencer affiliate ecosystems.

Excellent communication, presentation, negotiation, and stakeholder management skills.

Strong analytical and problem-solving capabilities.

Ability to manage multiple sales opportunities and work in a target-driven environment.

Proficiency in CRM tools and sales reporting.

Benefits

Attractive Incentive Structure

5 Days Working

Performance-Driven Culture

Fast Career Growth Opportunities

Exposure to Global Advertisers and Affiliates

Learning & Development Programs

Collaborative and Entrepreneurial Work Environment

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 2+ years of full-time experience in Customer Success / Key Account
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic customers and managing stakeholders across regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

About the Company

The client is an agentic AI workflow transformation startup. They help businesses transform traditional processes into SMART processes — Scalable, Minimal Cost, AI-led, Reliable, and Turbo Charged. By combining Artificial Intelligence with human-in-the-loop expertise, we make business processes highly accurate, faster, and 30–90% more cost-efficient.

Their solutions currently span three key areas:

• Intelligent Document Processing: Accounting ledger matching, invoice processing, ID/KYC document processing, bank statements, and more.
• Product & Content Operations: Content moderation, product cataloguing, image editing, and related workflows.
• Interaction Management - Voice Bots, Auto Quality Assurance [voice & text], CRM, ticketing etc 

About the Role

We are looking for an Associate Director – Growth, Sales & Delivery who can operate at the intersection of B2B growth, client engagement, solution delivery, and technology.

This role is ideal for someone who can identify and develop business opportunities, engage with clients to understand their requirements, work closely with engineering teams to shape solutions, and drive those solutions from ideation to delivery.

The role sits within the Intelligent Document Processing business, one of the key revenue-generating verticals, with a strong focus on use cases such as invoice processing, KYC, and other document-intensive business processes.

Key Responsibilities

1. B2B Growth & Business Development

• Identify and develop new B2B business opportunities and client relationships.
• Engage with prospective clients to understand their business challenges and identify opportunities for AI-led solutions.
• Contribute to GTM initiatives, commercialisation strategies, and early-stage solution discovery.
• Build and leverage relevant industry relationships and networks to generate opportunities.
• Take ownership of opportunities from initial conversations through solution definition.

2. Solution Delivery & Ownership

• Work closely with engineering and delivery teams to translate client requirements into practical solutions.
• Own the solutioning and delivery journey from ideation to implementation.
• Coordinate with internal teams to ensure solutions are delivered effectively and aligned with client expectations.
• Understand business requirements and translate them into clear solution approaches.
• Drive execution with a strong sense of ownership and delivery orientation.

3. Technology & Solutioning

• Bring a good understanding of technology and modern AI/automation tools.
• Work with technical teams to define solution blueprints and approaches.
• Ability to understand and leverage technology platforms and tools to develop or prototype solutions.
• Coding expertise is not mandatory, but familiarity with technology, cloud platforms, AI tools, and solution development will be an advantage.

What We're Looking For

• 3+ years of experience, with flexibility for exceptional candidates with ~1 year of experience who demonstrate strong relevant capabilities.
• Strong exposure to B2B growth, business development, sales, client engagement, or solution consulting.
• Experience working with clients and taking ownership of opportunities from discovery to execution.
• Strong delivery and ownership mindset, with the ability to work effectively with engineering/technical teams.
• Understanding of technology and ability to participate in solution design discussions.
• Experience in oice processing, or related domains will be highly relevant.
• Strong communication, problem-solving, and stakeholder management skills.
• Candidates from IITs, IIITs, NITs, BITS, and other premier engineering institutions would be preferred, particularly where combined with relevant industry experience.

Good to Have

• Experience with AI/automation-led solutioning or technology consulting.
• Familiarity with cloud platforms and modern AI/technology tools.
• Prior experience in a technical role, product/solution role, or engineering environment.
• Experience working with organisations in the intelligent document processing / AI automation ecosystem.

Why choose us?

You will play a key role in building and scaling AI-led business solutions, working across clients, business development, solutioning, and engineering.

Our proprietary StepZero platform enables us to move rapidly from ideation to a working solution, typically within a few weeks, while our outcome-based approach focuses on delivering measurable business value rather than traditional headcount-based services.

This is an opportunity for someone who wants to combine business growth, client-facing ownership, solution delivery, and technology in a single role.

Who you are ?

SERP Forge is looking for a proactive and client-focused Client Success Manager to help our clients achieve their SEO and link-building goals while building long-term relationships that drive retention and growth.

As a Client Success Manager, you'll serve as the primary point of contact for clients after they become customers. You'll work closely with our SEO, outreach, content, and sales teams to ensure smooth onboarding, exceptional communication, successful campaign execution, and outstanding client experiences.

This role is ideal for someone who enjoys building relationships, solving problems, managing projects, and helping clients get maximum value from the services they purchase.

What You'll Do

• Onboard new clients and understand their goals, requirements, and expectations
• Serve as the primary point of contact for assigned accounts
• Build strong relationships with clients and key stakeholders
• Coordinate with internal teams to ensure successful campaign delivery
• Provide regular updates, reports, and progress communication
• Manage feedback, approvals, revisions, and client requests
• Monitor account health and identify potential risks proactively
• Improve retention through excellent communication and service
• Identify upsell and cross-sell opportunities where appropriate
• Maintain accurate client records and activity history in Pipedrive

What We're Looking For

• Excellent written and spoken English
• Strong relationship-building and communication skills
• Strong organizational and project management abilities
• Ability to manage multiple client accounts simultaneously
• Problem-solving mindset
• High attention to detail
• Professional and confident client-facing communication
• Ability to handle difficult conversations diplomatically

Preferred Experience

• 3+ years of Client Success, Account Management, Customer Success, or Account Management experience
• Experience working in an SEO, digital marketing, SaaS, or agency environment
• Experience managing international clients
• Experience using CRM platforms such as Pipedrive, HubSpot, Salesforce, or Zoho CRM
• Experience working with remote teams

Bonus Points If You Understand

• SEO
• Link Building
• Digital Marketing
• SaaS Businesses
• Agency Operations
• Client Retention Strategies
• Customer Success Processes

Tools You'll Use

• Pipedrive
• Slack
• Google Meet
• Google Workspace
• Service Provider Pro

What Success Looks Like

Within your first few months, you'll be expected to:

• Manage client communications confidently
• Successfully onboard clients independently
• Maintain accurate CRM records
• Coordinate effectively with internal teams
• Build strong client relationships
• Identify opportunities to improve retention and account growth

Why Join SERP Forge?

• Fully remote role
• Work with international SaaS companies, agencies, and brands
• Direct impact on client retention and business growth
• Opportunity to help shape our client success processes
• Collaborative and growth-focused environment
• Long-term career progression opportunities

How to Apply:

Please send:

• Your resume
• A short introduction about yourself
• Details of your client-facing experience
• Any experience with SEO, digital marketing, SaaS, or agency services

Shortlisted candidates may be asked to complete a client communication assessment or account management exercise.

If you're passionate about building client relationships, delivering exceptional customer experiences, and helping clients succeed, we'd love to hear from you.

Customer Success Manager

Jinn AI (Anvisar Technologies Pvt. Ltd.) · Bangalore / Pune / Mumbai · Hybrid

About Jinn AI

We build AI that captures, analyses, and acts on real retail environments: how sales conversations unfold, how staff perform, where deals are won or lost. Our platform gives retail leadership the visibility they've never had, and store teams the coaching they actually need.

Founded by serial entrepreneurs from IIT and IIM, we're a small, technically deep team that moves fast. You'll have direct access to founders, genuine ownership over your function, and the kind of context that only comes from being early.

The Role

You'll own the post-sales relationship for a portfolio of retail clients — from onboarding through to renewal. Your clients will range from brand heads to store managers. You need to be credible with both. There's no inherited playbook — you'll build the CS function as you go. This role involves regular on-site visits to client locations, so expect to be in the field as much as you're at a desk.

What You'll Do

Run onboarding end-to-end, keeping client stakeholders aligned until they're genuinely live

Hold regular reviews with retail leadership focused on outcomes — conversion, coaching effectiveness, staff performance

Train store managers and floor teams on-site, and build resources that make adoption stick

Monitor account health proactively and act before disengagement becomes a retention problem

Translate ground-level client feedback into structured problem statements the product team can use

Handle escalations quickly, keeping clients informed throughout

What We're Looking For

1–3 years in a customer-facing role in B2B SaaS, enterprise tech, or retail-facing businesses

Comfortable working with two very different client personas in the same account — C-suite and store floor

Able to read product usage data and turn it into a business conversation, not just a report

Clear, direct communicator — you can hold your own with a retail chain's VP and walk a store manager through the same platform an hour later

Organised enough to run multiple accounts without things slipping

Comfortable building process from scratch — this role requires figuring things out, not following a manual

Willing to travel regularly to client sites across India

Based in or willing to work hybrid from Bangalore, Pune, or Mumbai

Degree in Business, Engineering, or a related field

Job description

Role: Manager/Sr. Manager - Ad Sales

Revenue Generation, Media Sales

Responsibilities:

1. Achievement of Sales Targets/Revenue Generation

2. New Business Development- New Brands on board- First-time advertisers/maximum ; coverage with clients.

3. Client Servicing- Work on timely revert on Briefs/Presentations & Proposals/Post Eval/Reports/Build relationships with the clients

4. Tracking Advertisement campaigns of clients & accordingly design/pitch customised cinema campaigns for the clients.

5. Building pipelines and forecasting business

6. Handling collections / outstanding

7. Production House Partnerships – Build and maintain strong relationships with production houses to identify upcoming movie releases and trailer opportunities, and proactively pitch and secure trailer advertising business.

Essential Skills

-Must have hands on experience in media / space selling, concept selling, corporate selling.

-Industry experience, should understand the sales process and strong background. Strong sales person with great ability to network.

-Ability to handle & work under pressure.

-Excellent Communication skills.

-Prepare and present presentations to customers and potential customers.

Performance Marketing & Growth Manager

Brand + Growth ·Onsite · Full-time

Own growth and brand for our product — not just performance metrics. We need someone who can run high-performing paid campaigns and make sure that growth builds a real brand, not just short-term clicks.

What You'll Do

•  Run paid campaigns across Meta, Google, YouTube, TikTok — full funnel, awareness to retention

•  Optimize against ROAS, CAC, CTR, CVR, LTV; kill underperformers fast, scale what works

•  Own budget allocation across channels and hit hard growth targets

•  Shape brand positioning, voice, and creative consistency across every channel

•  Partner with product on growth loops, retention, and lifetime value

•  Brief creative teams with data-backed insights; report performance to leadership

What You Need

•  3–5 years in performance marketing, growth marketing, or a hybrid growth + brand role

•  Hands-on experience running paid campaigns on Meta and Google Ads (non-negotiable)

•  Startup, D2C, e-commerce, or consumer brand background preferred

•  Data-driven mindset — comfortable owning a budget and being accountable for targets

•  Genuine interest in brand-building, not just performance metrics

Nice to Have

•  Experience across multiple international markets

•  Experience building a brand from 0→1, not just scaling an established one

•  Basic design or copywriting sensibility

Why Join Us: Full ownership of both growth and brand — rare to get both in one seat. Direct access to founders, fast execution, real impact.

About vCommission Media

vCommission Media is a Leading Global Affiliate Marketing Network, delivering performance on web and mobile to worldwide advertisers through a growing network of over 100K+ affiliates. With presence in India, Singapore, UAE, UK, and USA, vCommission empowers meaningful digital growth across multiple verticals — Ecommerce, Travel, Utility, LeadGen IN, LeadGen & PPC US, and India COD Ecom.

We are looking for a dynamic Associate Manager – Affiliate Growth who has hands-on experience in CPS affiliate marketing and has successfully onboarded and managed Media Buying Affiliates. The ideal candidate should possess strong relationship management skills, a growth mindset, and the ability to scale publisher revenue while ensuring campaign profitability.

Key Responsibilities

Onboard, activate, and manage publishers with a strong focus on CPS campaigns.

Acquire and build relationships with media buying affiliates and performance publishers.

Expand the affiliate network through LinkedIn, referrals, communities, and market research.

Drive publisher engagement, activation, and revenue growth.

Monitor campaign performance and optimize for conversions and ROI.

Collaborate with Advertiser Growth, Network Operations, and Tech teams for seamless campaign execution.

Negotiate commercial terms, payouts, and exclusive partnerships.

Share campaign updates, creatives, and promotional materials with publishers.

Reactivate dormant publishers and maximize existing account performance.

Maintain accurate CRM records and ensure publisher compliance.

Stay updated on affiliate marketing trends and competitor activities.

Requirements

2–3 years of experience in Affiliate Marketing or Performance Marketing.

Strong experience in CPS campaigns.

Proven experience in onboarding publishers and affiliate acquisition.

Hands-on experience managing media buying affiliates.

Strong negotiation and relationship management skills.

Understanding of affiliate tracking platforms such as Trackier, HasOffers, Everflow, or similar.

Good knowledge of performance metrics including EPC, CTR, Conversion Rate, ROI, and Revenue.

Excellent communication and stakeholder management skills.

Ability to work in a fast-paced, target-driven environment.

Benefits

Attractive Performance-Based Incentives

Opportunity to work with global advertisers and affiliates

Fast-paced learning and career growth environment

Exposure to international affiliate marketing campaigns

Collaborative and performance-driven culture

Opportunity to work with industry-leading affiliate marketing professionals

Responsibilities:

● Budget Handled on Google AdWords, Facebook Ads, Instagram Ads.

● Proven track results of Ad creation, execution and monitoring.

● Well aware of Meta ads, Instagram Ads, Google Ads, LinkedIn Ads, Facebook business manager.

● Create and manage content marketing strategies.

● Forecast marketing campaign growth and ROI for marketing campaigns

● Keep abreast of new social media sites, web technologies, and digital marketing trends; implement these new technologies in developing campaigns and update current campaigns to include new information.

● Drive traffic, generate leads to company pages.

● Adhering closely to deadlines & to budget, developing and revising ideas, and implementing projects.

Role Overview (Digital Marketing Manager (3-5 Years Experience) 

We are looking for a hands-on marketing professional who can own end-to-end digital marketing - from building visibility to generating qualified leads. 

This role is a mix of organic growth + paid campaigns + outbound outreach. 

Key Responsibilities 

1. Organic Growth (SEO + Content) 

• Manage and improve website SEO (on-page + off-page) 
• Plan and publish content (blogs, landing pages, case studies) 
• Improve search rankings and organic traffic 

2. Social Media Management 

• Manage LinkedIn and other relevant platforms 
• Create and schedule posts consistently 
• Build brand presence and engagement 

3. Outreach & Lead Generation 

• Run outbound campaigns via LinkedIn and email 
• Identify target prospects and generate leads 
• Build and manage outreach pipelines 

4. Email Marketing 

• Create and execute email campaigns 
• Handle newsletters, cold email sequences, and follow-ups 
• Track performance and optimize campaigns 

5. Paid Marketing (Ads) 

• Run and manage ads on Google, LinkedIn, and Meta 
• Optimize campaigns for lead generation and ROI 
• Test creatives, audiences, and messaging 

6. Analytics & Optimization 

• Track performance across channels 
• Improve conversion rates and campaign effectiveness 
• Share simple, actionable reports 

What We’re Looking For 

• 3-5 years of experience in digital marketing (preferably IT/services) 
• Strong understanding of SEO, social media, and lead generation 
• Experience with LinkedIn outreach, email tools, and ad platforms 
• Ability to execute independently (hands-on role) 
• Data-driven mindset with focus on results 

Nice to Have 

• Experience in B2B or SaaS marketing 
• Familiarity with tools like HubSpot, Apollo, Google Analytics, etc.