-Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes -Taking the ownership and driving the metrics of customer experience – percentage delight, percentage unhappy -Rigorous monitoring and performance management of the operations and transformation teams -Running projects in the hub to deliver superior consumer experience Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time Engaging with different stakeholders remotely– vendors, property owners, local and central cross functional teams to deliver the best operational excellence -Driving initiatives to increase the overall SRNs in the hub Take and drive decisions across offline demand, Supply, CX with the right balance -Should have excellent communication and leadership skills to work in a dynamic environment. Driving Bharat KAMs to manage owner relationship remotely
The City Manager would be responsible for the growth of our business, excellent food delivery and great customer experience. As the city lead, you will lead operational excellence and be maintaining quality throughout the food & customer experience. Local marketing, supply chain management, service quality management, Continuous process improvement and a quality focus are the name of the game. We believe in solving local problems with local solutions, so understanding your market and delivering custom messages is important. This is where creativity meets analytics head on. We operate food production through our kitchen outlets. Our business focuses on creating brilliant customer experiences - through tasty food, differentiated menu every day and on time delivery promise - without seeing the customer. The entire order-delivery process is managed through a cutting-edge technology developed in-house, both on web and mobile. The key focus for our City Manager is as under - • Operations management: Responsible for managing the entire city operations and P/L of every outlet • Planning & process management: Define & execute processes to ensure smooth operations across the entire supply chain • Data Analytics: Use business understanding and data insights to innovate & improve processes thereby driving overall business efficiency • Technology & New product launch: Work in close coordination with the tech, product & marketing team to ensure successful launch of new products and implement technology driven processes to accelerate growth • Team management: Lead & motivate a team of 200+ individuals across different levels to achieve the business goals and establish a consumer-centric culture • Consumer delight: Contribute towards operational excellence and continuous process improvement to ensure consumer delight The City Manager at Freshmen is by far the most demanding position. It requires such a degree of talent, guts, and leadership. If you have it in you, send your profiles to us. Preferred Experience • Postgraduate with 8-10 years in core operations • Strong people management experience [Needs to motivate and manage a team of 100+ ] • Ability to solve operational problems on ground • Extremely data-driven, bases decisions on data insights • Ability to get things done by staying at it, loads of perseverance • Self-starter, capable of taking initiatives and driving them with high ownership • Experience in launching new cities and/or expanding existing would be a plus The City Manager at Freshmen is by far the most demanding position. It requires such a degree of talent, guts, and leadership. If you have it in you, send your profiles to us. Industry: E-com, Food & Beverages Retail Internet Employment Type: Full-time Desired Skills and Experience Sales,Marketing,Operations,Supply Chain,Customer Experience,Sales Head
Hi all! We are a new age media startup (CupShup) on a mission to redefine the way brands communicate with their target audience. Looking for City Managers in Delhi/NCR. What will you do: Everything (Business Development, Client Servicing and everything in between). Yes, you have to get your hands dirty with Operations, Team management etc. What you need to have: We are sector agnostic and looking for people with Get shit done attitude to make a dent in Media industry. Work Ex- Media and/or Start-up background will get a Free hit of course. Location: Delhi-NCR CTC: 3.5 - 4.5 LPA + Incentives + ESOPs
Role Description: The Business Development Associate will be a front line soldier, responsible for getting growth (Customers – Students and Parent leads) for our Teachers by tapping into the demand through various online and offline channels. The Associate will directly report into the Operations Head, Cofounder of the company and will anchor and drive end to end Growth metrics for the company and our Teacher partners by planning for Demo Classes for the Teachers. The Associate will be responsible to manage the Planet Spark Engine of Growth end to end to achieve the Company Vision of 40:200.
Looking for a fresh & dynamic individual, who has the zeal to grow in life. We are looking for a dynamic & smart individual with a sales flair & understanding to handle the day to day operations. Ideal candidate would be the one with good communication skills and fire in the belly to learn & grow with the organization. Ample of opportunity for anyone to learn & grow and also get exposure of various industry segments. In-hand salary would be between 15K to 20K based on the interview with an additional incentive of INR 30,000 paid annually basis performance. If you believe, you can perform better here, salary no bar. It may be revised within 6 months as well.
Must be fluent in English. Graduates in Tourism preferred, but no bar for deserving candidates.
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus