3+ Service operations Jobs in India
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AFS Operations
· 70% office and 30% site work.
· End-to-end call coordination and follow-ups.
· We will get candidates from construction or manufacturing industry.
Designation : Executive – Aftersales (AFS) – Operations
Department : Aftersales Service (AFS) – Operations
Reporting to : Assistant / Senior Manager – Operations
Department Head : Senior Manager – Operations
�� Role Summary
The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service
jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely
deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and
adherence to safety and quality standards. This position plays a critical role in on-time job completion and
billing readiness.
�� Education & Skills
• Diploma / Graduate in Mechanical / Electrical Engineering
• 1–3 years of experience in service operations or site coordination
• Basic understanding of service workflows, job cards, and safety norms
• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage
• Strong coordination skills, problem-solving ability, and discipline
�� Key Responsibilities
�� Job Planning & Execution
1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial
2. Plan service execution schedules in coordination with clients
3. Deploy technicians as per job requirements and skill set
4. Ensure technicians report on time to site and start work as scheduled
5. Monitor daily job progress and site status
���� Technician & Site Coordination
1. Allocate manpower, tools, and consumables as required
2. Coordinate with stores for spares or material dispatch
3. Ensure technicians follow safety procedures and site protocols
4. Handle site-level issues and escalate when required
Job Description - JD & KPIs
5. Approve technician attendance and service completion details
�� Documentation & Billing Support
1. Ensure accurate job card entries (service details, dates, signatures)
2. Collect signed job cards, acknowledgments, and completion certificates
3. Verify GRNs, delivery challans, and service reports
4. Share complete and verified documents with AFS Commercial for billing
5. Ensure zero discrepancies in job documentation
��️ CRM Updates & Reporting
1. Update job execution status daily in CRM
2. Close jobs in CRM post completion with all supporting documents
3. Maintain execution tracker (job-wise, technician-wise)
4. Report delays, site issues, or client concerns to seniors immediately
5. Support audits by providing execution records when required
�� Stakeholder Coordination
1. Coordinate with AFS Commercial for job scope clarification
2. Liaise with finance for billing-related clarifications
3. Coordinate with safety team for audits or site compliance
4. Support client communication regarding service schedules and closures
5. Assist seniors in resolving escalated operational issues
�� Key Performance Indicators (KPIs)
• On-time job execution as per committed schedule
• Zero rework due to operational or documentation errors
• Timely submission of billing-ready documents
• CRM job closure accuracy and timeliness
• Client satisfaction and minimal escalations
�� Career Progression Pathway
Job Description - JD & KPIs
Page 3 of 3
Level Title Key Criteria for Progression
Entry Executive – AFS Operations Timely execution, accurate documentation, discipline
Level 1 Senior Executive – Operations Handling multiple sites, technician planning
Level 2 Assistant Manager – Operations Independent site ownership, client handling
Level 3 Manager – Operations Team management, regional operations control
�� Growth Factors
Area Indicator
Execution Discipline Jobs completed within planned timelines
Documentation Accuracy Zero missing or incorrect job records
Coordination Smooth inter-departmental communication
Escalation Readiness Issues escalated within 24 hours
Learning Curve Independent handling of jobs within 2–3 months
�� Evaluations
Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on
performance against KPIs, documentation quality, and operational discipline.
2. Handle the sales team
3. Maintain customer coordination
4. Provide sales support
5. Maintain decent communication skills
6. Engage data management
Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.
Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.
Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.
- Troubleshooting Network and Internet Issues for Clients.
- Fixing Software and Drivers on Client Systems.
- Understanding of Settings and Control Panel Options.
- Fixing Issues in Device Manager and External Devices.
- Understanding Latest Privacy Settings and Access Control in Devices
What you need to have:
- Graduate with diploma in Computer Hardware and Networking having 2 years of working experience in the required field
- Adept at technology to troubleshoot and ensure smooth online class experience.
- Active listening skills, patience, and detailed obsession to maintain call logs.
- Should understand the Digital Learning Products landscape, and partner ecosystem.
- Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly
- Understanding Operating Systems like Windows 7,8,10 and macOS.
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