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The BMS Service Manager is responsible for managing the operation, maintenance, and optimization of Building Management Systems (BMS). The role ensures effective service delivery, system reliability, client satisfaction, and compliance with contractual and safety standards.
Key Responsibilities
Service Operations & Maintenance
- Manage and supervise service engineers and technicians responsible for preventive and corrective maintenance of BMS systems.
- Plan, schedule, and oversee routine maintenance activities and emergency breakdown support.
- Ensure availability of spare parts, tools, and resources for uninterrupted service operations.
- Provide high-level technical support and troubleshooting for complex BMS issues.
- Oversee system upgrades, enhancements, and integration of new technologies.
Team Management
- Set objectives, monitor team performance, and ensure tasks are completed on time and as per quality standards.
- Conduct training and skill development to enhance team competency.
- Ensure adherence to safety practices and standard operating procedures.
Client & Contract Management
- Act as the primary point of contact for clients on BMS service-related matters.
- Ensure compliance with SLAs, AMCs, and contractual obligations.
- Conduct regular client meetings and service reviews to ensure customer satisfaction.
- Proactively address client concerns and drive service improvements.
Compliance & Documentation
- Ensure all BMS operations comply with safety regulations, building codes, and industry standards.
- Maintain accurate service records, maintenance logs, and system performance data.
- Prepare and submit service reports, performance analysis, and energy usage reports.
Financial & Commercial Management
- Assist in preparing and managing the service department budget.
- Monitor costs, resource utilization, invoicing, and accounts receivable (AR).
- Ensure service operations remain cost-effective while maintaining quality standards.
Continuous Improvement
- Identify opportunities for process improvement and operational efficiency.
- Stay updated with advancements in BMS technologies and smart building solutions.
- Implement best practices to enhance service delivery and system performance.
2. Handle the sales team
3. Maintain customer coordination
4. Provide sales support
5. Maintain decent communication skills
6. Engage data management
Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.
Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.
Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.
- Troubleshooting Network and Internet Issues for Clients.
- Fixing Software and Drivers on Client Systems.
- Understanding of Settings and Control Panel Options.
- Fixing Issues in Device Manager and External Devices.
- Understanding Latest Privacy Settings and Access Control in Devices
What you need to have:
- Graduate with diploma in Computer Hardware and Networking having 2 years of working experience in the required field
- Adept at technology to troubleshoot and ensure smooth online class experience.
- Active listening skills, patience, and detailed obsession to maintain call logs.
- Should understand the Digital Learning Products landscape, and partner ecosystem.
- Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly
- Understanding Operating Systems like Windows 7,8,10 and macOS.
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