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Customer Success Jobs in Mumbai

Explore top Customer Success Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Success Manager
Customer Success Manager

Founded 2017
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Mumbai
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2 - 7 years
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Best in industry8 - 10 lacs/annum

Responsibilities:1) Manage a team of Consultants to ensure speedy and effective implementation of TranZact.2) Should develop a deep level of understanding and knowledge of the entire product.3) Should be able to understand the functioning of business processes of clients to ensure that they use TranZact in the best possible way.4) Should be willing to take initiative in automating regular tasks with the help of easy tech tools such as macros to improve the efficiency of the team.5) Develop customer health scores and other data-driven frameworks and tools to identify areas of opportunity to improve retention and maximize revenue.6) Should maintain good relations with client after implementation to ensure their continued satisfaction and zero churn.7) Should come up with new ideas on client interaction to ensure maximum customer delight.8) Should be able to work with the Tech teams to ensure better development of the product based on client feedback.9) Should take leadership in the overall improvement of the Operations team.Requirements:1) Good Aptitude and problem solving skills - To understand Product fully.2) Good Communication Skills and on the feet thinking - to maintain good relationship with Client.3) Good Excel Skills.

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Client Servicing
Client Servicing

Founded 2015
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Mumbai
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1 - 4 years
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Best in industry2 - 3 lacs/annum

Coordinate and manage all marketing, advertising and promotional activities of the clients. Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief. Work on market research to determine market requirements for existing and future prospects/clients. Maintain cordial relation with different media individuals Meet clients on a regular basis to understand their business and requirement. Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms. Manage the workflow and come up with solutions to execute jobs as per deadlines. Being proactive in suggesting new ideas to clients. Reports and Presentations would be needed on a monthly basis. Create presentations for a new client pitch or big promotions.

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Customer Happiness Champion
Customer Happiness Champion

via WazirX
Founded 2018
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Navi Mumbai, Mumbai
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1 - 3 years
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Best in industry3 - 5 lacs/annum

WazirX is India’s largest and the most trusted cryptocurrency exchange. Now, it's also available for everyone across the globe. The Happiness Team is a big part of this mission. You'll be responsible to help answer any questions our users have and solve any issues they bring to us, and make WazirX the go-to cryptocurrency exchange for all the countries. If you want to be part of a team that truly cares about the blockchain revolution, and shape the future of a decentralized financial world, read on. Responsibilities - Manage, prioritize and respond to incoming customer communications via email & chat (maybe phone in the future) - Keep an eye out for anything amiss like platform bugs/issues, fraudulent transactions, money issues, edge case scenarios etc - Identify and flag any trends that may be building up in the incoming communication so as to anticipate issues and crush the underlying cause - Identify gaps in our knowledge center and recommend fills to bridge the gap - Work closely with the product team with inputs on shaping world-class efficient processes for our happiness team - Be a powerhouse of all the knowledge of the platform and the cryptocurrency world You'll be a good fit if: - You enjoy solving problems and thrive off helping users (By far the most important qualities in you) - You have excellent written and spoken English skills - You're somewhat familiar with the blockchain/crypto world and now have a fire in your belly to become a guru at crypto and blockchain knowledge (and more importantly the excitement to share that knowledge) - You believe in the future of the blockchain and cryptocurrency - You care deeply, genuinely and passionately about customer support as a career - You are calm, patient and focus on the problem at hand and not the underlying emotions - You possess the ability to explain solutions in an easy to understand, concise and pleasing language - You are obsessed with getting to Inbox Zero - You are self-driven, independent, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details - You don't get overwhelmed easily and don’t let stuff slip through the cracks. - You can turn upset users into evangelists and loyalists! - You are persistent and never ever ever give up on a user - You operate at lightning speed (like XRP :P) Experience: - We're looking for champions with at least 2 years of experience in a similar customer support / technical support role. Experience in supporting financial services is a bonus, but don’t let that stop you from applying. What’s in it for you: - You’ll be part of one of the first teams in India that’s working in the Blockchain and Cryptocurrency space (Imagine the experience that comes with it. We’re going to be part of an open world revolution) - You'll be part of a young team that truly cares about kickass support - You get the flexibility of working remotely on Weekends and switching your week cycles! - Good pay, Amazing workspace, medical insurance (India), great perks, a kickass office and a hell lot of amazing pictures Ready to Apply?

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Customer Support executive
Customer Support executive

Founded 2017
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Mumbai
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1 - 6 years
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Best in industry2 - 6 lacs/annum

Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

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Associate - Customer Solutions - Customer Service
Associate - Customer Solutions - Customer Service

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry5 - 6 lacs/annum

Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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Customer Solutions Associate
Customer Solutions Associate

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry5 - 6 lacs/annum

Branch Overview  Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.   Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job OverviewThis role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.Responsibilities Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility) Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility) Servicing & Collections - Proactively reaching out to borrowers who have missed payments Product - Escalating customer feedback and IT bugs to help improve our product Finance - Manage refunds, repayments, and other payment processes General - various administrative projects as needed Qualifications 1-2 years of previous job experience in customer service Passionate about our mission and our customers Highly entrepreneurial, proactive, and willing to get your hands dirty Excellent communication skills, both oral and written Good grammar, spelling and punctuation Driven by data and highly analytical, good understanding of excel preferred Good typing speed (ideally above 45 wpm) Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays   Typing Speed Test- Please follow instructions below You are required to take an online typing speed test through the link below Go to http://www.typingtest.com/ to complete a type speed test. On the left, select English, 1 minute, and Aesop's Fables. Click the green "Start Test" button. Please upload a screen shot of your typing test results as part of your cover letter.  Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1

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Customer Service & Operations Executive
Customer Service & Operations Executive

Founded 2016
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Mumbai
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3 - 7 years
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Best in industry2 - 3 lacs/annum

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English

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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai
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1 - 3 years
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Best in industry2 - 5 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Support Specialist
Support Specialist

Founded 2017
Products and services{{j_company_types[2 - 1]}}
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Navi Mumbai, Mumbai
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0 - 3 years
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Best in industry2 - 4 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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