Customer Success Jobs in Mumbai

Explore top Customer Success Job opportunities in Mumbai from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
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DP
Posted by Rakhi Daga
Mumbai
1 - 3 yrs
Best in industry
SaaS
Operations
Communication Skills
Escalation management
Incident management
+4 more

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0szpm?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0szpm?source=

LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.

LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.

The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!


About the Role:

LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.


Responsibilities

Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team

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DP
Posted by Kunal Bhatt
Mumbai
0 - 2 yrs
₹1.5L - ₹2.5L / yr
Communication Skills
Microsoft Excel
Multitasking
Customer Relationship Management (CRM)
Customer Success
+1 more

Qualification: Doesn’t matter. Skills and experience do.

 

Objectives of this Role

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
  • Work with the sales and marketing team to drill customer references and develop case studies

Requisites

  • 0-3 years of experience in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Readiness to travel to client location as and when required
  •  

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

 

Salary:

We highly value talent and experience. Competitive salary or better.

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Remote, Mumbai, Hyderabad
1 - 2 yrs
₹2L - ₹3L / yr
Customer Success
Customer Retention

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

 

 

Responsibilities:

  • Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

  • Manage incoming calls and emails and handle appropriate follow-up calls and emails.

  • Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.

  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

  • Coordinate and train all new customer starts in an efficient and streamlined way.

  • Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

  • Work with the sales and marketing team to drill customer references and develop case studies.

 

 

Requirements /Qualifications: 

  • 1-2 years of experience in communications, marketing, sales, account management, or customer success.

  • Multi-tasking skills, strategic planning, and project management skills.

  • Exceptional communication skills (verbal and written). 

  • Analytical and process-oriented mindset.

  • The ability to solve problems & to think quickly on your feet.

  • An eye for detail.

  • Knowledge of SalesForce and project management tools.

  • Event planning experience is a plus.

 

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DP
Posted by Asha Makwana
Mumbai
0.6 - 1 yrs
₹1.2L - ₹2.4L / yr
Customer Support
Customer Service
Customer Success

Looking for Guest Management Team: (Immediate Joinee Required)


Ideal candidate will be an enthusiast, with a right approach to learn and grow.


Primary KRA:
a) Support & Guidance to our Guests via Calls | Chats | Email
b) Lead Management – CRM (for sale closures)
c) Competition Analysis, New Campaigns & Site updates
d) Data & Trend Analysis
Mandatory skills: strong communication and convincing skills, go-getter.


Job Description:
- Manage proper database of leads pipeline & follow-up for closure
- Manage our Chat Platform: real time chats with guests to resolve their queries & drive conversions
- Mail Lead: Outbound calling to the consumers who have shown interest in our services
- Close tracking of competition offers, our site offers and analytics


What we offer: A great learning experience across different business verticals, Very Strong Mentors with about 10-15Yrs of industry  experience, flexible working hours, family working culture, start-up environment.

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at Fynd

DP
Posted by Sayali Bhakurlekar
Mumbai, Bengaluru (Bangalore), Ahmedabad, Noida
2 - 8 yrs
Best in industry
Java
Python
NodeJS (Node.js)
Amazon Web Services (AWS)
Client Management
+1 more
        Responsibilities:-
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Aid in product design and product development.
  • Serve as our customers’ single point of contact for any tech-related matters
  • End to End ownership of customer support cases from opening until closure ensuring customer satisfaction.
  • Establish relationships and engage with technical counterparts to drive product adoption and expansion.
  • Train and coach customers to a successful onboarding process and ongoing usage.
  • Advocate internally for customer needs – be the technical voice of the customer within Fynd Platform.
  • Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues.
  • Prioritize and manage several open issues at one time.
  • Properly escalate unresolved issues to appropriate internal teams.

       Requirements:- 
  • 2+ years of proven experience in customer focus positions as a Customer Success Engineer / Support Engineer / Technical Account Manager / Delivery Engineer
  • B.E/B.Tech in Computer Science or equivalent experience.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new skills and technologies.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.
  • High availability for fast response to customers.
  • Language knowledge is required in one of NodeJs, Python or Java.
  • Background in AWS, Docker, Kubernetes, and Networking - an advantage.
  • Experience in SAAS B2B software companies - an advantage.
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Synergetic IT Services India Pvt Ltd

Agency job
via Milestone Hr Consultancy by Haina khan
Mumbai
3 - 5 yrs
₹3L - ₹9L / yr
Windows Azure
Bid management
Customer Success
campaign
 Assist with account development, bids and campaign strategy
 Perform detailed business discovery to set solution strategy and design
 Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client requirements
 Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable
 Articulate the value proposition of Synergetics IT Services.
 Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre- and post project planning.
 Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition
 Interact with account management team and tailor the solution, delivery models as required
 Provide response to RFP, RFQ and unsolicited proposal for Global customer
 customer presentation on Synergetics IT Services and Solutions areas
 Prepare and verified Sow and Agreement after winning the opportunity
 Interact with multiple OEM’s/OESP’s to achieve Integrated solutions
 Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction
(COS) discussions with stakeholders, finalize project delivery plans
 Perform Engagement reviews at key project milestones to ensure quality of project deliverables  and customer satisfaction.
 Provide Leadership and deliver world class services including Professional Consulting Services
 Participate in service delivery engagements by acting as a hands-on technical expert.
 Deployment on Microsoft Azure
 Develop software solutions, collateral and templates for use by the sales and pre-sales teams

Qualifications:
 Azure or AWS based Cloud Architecture and migration skills and experience.
 Strong understanding across Cloud and infrastructure components (server, storage, network,
data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
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Mumbai
4 - 8 yrs
₹5L - ₹8L / yr
IT Solutioning
International sales
Solution selling
Key account management
Sales management
+2 more

Roles and Responsibilities

Essential Functions / Responsibility:
 
Create and develop innovative agenda for better engagement meeting with complex and difficult customers.
 
Gain fulfilment from helping customers improve their ability to communicate when it is critical.
 
Learn new methods and use new tools that increase your competence and increase knowledge.
 
Work closely with senior sales professionals who demonstrate expertise, intelligence, integrity, and creativity.
 
Consistently work to identify growing trends in the market and anticipate market demand.
 
Expand the breadth and depth of your professional network and your reputation within that network.
 
Retain and grow both relationships and revenue from existing business.
 
Your Potential Territory:
 
Territories will be Europe and US.70% Sales: Learn and use the Decimal Point Analytics sales process.
 
Approach sales opportunities from a strategic mindset and understand the client’s problem statement. Become a trusted advisor with customers by learning their businesses, challenges, and risks. Work to improve customer contact relationships and expand reach within customers to other buying centres.30%
 
Other: Record and Maintain accurate sales reports within the DPA CRM. Manage customer satisfaction by involving internal resources. Share sales best practices and lessons learned via the approved forums. Keep up with continuing education to improve your skills and move you towards your next career path promotion.
 
Basic Knowledge Desired: An effective product, segment, and solution selling knowledge. Sales methodology proficiencies. Competition and market knowledge. Time management skills/knowledge. Knowledge and ability to influence others.

 

Desired Candidate Profile

Business Development/ Sales Manager profile with a Foreign client-facing role ( US & UK) and has some experience in the IT services/ Data industry. Please look for candidates who are working in data/technology/digital consulting companies.
 
Qualifications & Experience: Bachelor’s degree required, having a focus of study in Sales/Marketing is highly desired.
 
5 years+ of successful experience in a Sales Professional role.
 
Experience in individual key account management.
 
Evidence of CRM use and adherence.
 
The desire and ability to progress through the DPA career trajectory is a preferred characteristic.
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Workday

Agency job
via Qrata by Rayal Rajan
Mumbai, Pune, Bengaluru (Bangalore)
4 - 15 yrs
₹18L - ₹30L / yr
Finance
Workday
Billing
Customer Support
Procurement & Buying
+6 more
JD 

3+ years of experience of Workday FINS configuration experience, across 2+ Workday modules and
2+ deployments
Key responsibilities
Lead and support with design/requirements workshops
Confident in configuring workday with the ability to reference Workday Community for
clarity
Excellent problem solver
Ability to create effort estimates based on requirements
Wants to master additional modules of Workday
Support and mentor junior resource based in Portugal/UK
Achieve a high level of utilisation
Be consultative in their customer approach
Read more

at Fynd

DP
Posted by Akshata Kadam
Mumbai
8 - 10 yrs
₹12L - ₹15L / yr
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Service
Strategy development
+8 more

About role

Fynd is looking for an experienced professional to lead the customer support function. The selected candidate will be leading a team of customer support executives and will be responsible for the overall Customer Satisfaction of our marketplaces business.

Roles & Responsibilities
  • Create, implement and maintain customer support processes
  • Work with multiple teams like growth, operations, and engineering to solve customer complaints
  • Evaluate team performance and coach the team
  • Ensure targets set for Customer Satisfaction scores are achieved across channels
  • Ensure the customer support tool stack is always updated
  • Attend customer support escalations personally
  • Create and share custom reports pertaining to customer support


Requirements

  • Minimum 10 years of experience with at least 2 years leading a customer support team
  • Excellent written and spoken communication skills
  • Proficiency in English and Hindi is a must
  • Previous experience working in chats, calls, and emails process
  • Working knowledge of customer support software. Knowledge of Freshworks suite is an advantage
  • Excellent data analysis skills with mastery of MS Excel. Knowledge of SQL is a plus
  • Ability to work under pressure, especially during sale days
  • Bachelors degree or higher from a reputed institute. B.Tech will be an advantage
Read more
DP
Posted by Ayush Poddar
Mumbai
0 - 2 yrs
₹2.5L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support
Customer Success
Communication Skills
+2 more

What you’ll do

Roles and Responsibilities

 

  • Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods.
  • Meet customer service team call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

 

 

Qualifying Criteria

 

  • 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
  • Fluent in English.
  • Strong phone handling skills.
  • Ability to multitask.
  • Prioritise and Manage time effectively.
  • Academics - Minimum Graduate
  • Age - 20 to 25 years 

 

 

About UniAcco

 

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

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Valsad, Mumbai
5 - 9 yrs
₹8L - ₹14L / yr
Customer Success

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.


Designation: Customer Success Manager


Reporting to: Director


Roles and Responsibilities


• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.


Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.

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Mumbai
3 - 7 yrs
₹5L - ₹15L / yr
Customer Success
Account Management
Account manager
Key account management
Onboarding

Job title: Sr. Customer Success Manager

Work Location: Mumbai/Remote

Division/Department: Customer Success Onboarding

Reports to: Lead CSM

Essential Duties and Responsibilities: 


  • Operating as the lead point of contact for any and all matters specific to your accounts
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management
  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with the sales team to identify and grow opportunities within the territory
  • Assist with challenging client requests or issue escalations as needed

Education and/or Work Experience Requirements: 


  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field
Read more

A real estate broking company in Mumbai

Agency job
via Cerebrino Solutions by Abhijit Vichare
Remote, Mumbai, Navi Mumbai
1 - 4 yrs
₹3L - ₹5L / yr
Relationship Manager
Sales
Customer Relationship Management (CRM)
Relationship building
Business Development
+4 more
We are urgently hiring a 'Relationship Manager' for our client, a real estate broking company, located in Mumbai.

Role: Relationship Manager

Location: Mumbai (Andheri; Vashi)

Experience: 1-4 Years

Qualification: Any graduate
Salary offered: Fixed salary + Travel reimbursement + gratuity + telephone reimbursement + Performance Linked Incentives


Key Responsibilities:

  • Contacting and following up with new prospective Clients and setting up new business opportunities.
  • Convert prospects into customers by showcasing appropriate residential properties to the prospects matching the investment/ residential needs of the prospects.
  • Plan approaches and pitches
  • Build relationships with new clients.
  • In some cases, Cold calling for sales of Primary properties.
  • Achieving written down sales targets by the organisation.
  • Attending Developer meetings & Channel partner orientations as and when required.
  • Participate in the negotiation meeting with buyer & Seller.

Skills Required:

  • Excellent communication and negotiation skills
  • Persuasive with Marketing and Sales skills
  • Customer Service orientation
  • High levels of Passion and Ownership
  • Result-driven individual

Qualifications & Experience:

  1. Graduate & above
  2. Must have two wheeler with a valid Driving license. Should believe in riding with safety (Helmet, Law-abiding, etc.).
  3. 1 to 4 years of Sales Experience in Any Sector
  4. Must be willing to travel within the city
Read more
Mumbai
1 - 4 yrs
₹3L - ₹13L / yr
Customer Success
Customer Retention
Customer Relationship Management (CRM)
Job Responsibilities - - Empathize with each and every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. - Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams. - Partner with sales team for up selling and renewals, and increase the revenue per customer. - Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster. Expectations: - Must be fluent in English with excellent written and communication skills. - Strong analytical aptitude. - Self motivated and proactive team player to inspire customer
Read more
Remote, Ahmedabad, Rajkot, Surat, Mumbai, Navi Mumbai, Vadodara, Bhavnagar, Bhuj, Junagadh, Palanpur, Gandhinagar
1 - 10 yrs
₹2L - ₹2L / yr
Sales
Vendor Management
Retail
Customer Success
Field Sales
+1 more
Urgently required for Xiaomi Mi- Smartphones Brand Promoters
Vacancies: 143
Company Name: Xiaomi
Gender:Male/Female
Age: below 30
Salary: 13000 CTC + Good Incentives
On roll job eligible benefits ESI PF 👍
Experience: *Minimum 6 months of experience in Mobile Sales *background
Irfan Ali HR 
Qualification: Intermediate or above
Age limit is - below 30 only
Work Location Mumbai Ahmedabad Badodara,Surat,Bhavanagar,Surendarnagar,Bhuj,Junagadh,Immatnagar,Palanpur,Gadhi Nagar
Mode of interview telephonic call 
Read more
Mumbai
0 - 5 yrs
₹2L - ₹3L / yr
Customer Success
Customer Relationship Management (CRM)
Communication Skills
Effective communication

ABOUT COMPANY

StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale.

Our Core Value Proposition

  • Convenient - the boxes are delivered to your doorstep, saving you time and effort.
  • Personalised- your box is curated by your own personal stylist based on your preferences.
  • Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box. 


Responsibilities and Duties

  • Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings.
  • Tracking daily and monthly reports of the calls and conversions made.
  • Training new joinees with pitching and other guidance.
  • Visiting StyleCracker events and do on ground sales.

 

Key Skills
Communications, Telecommunication, Inside Sales


Required Experience and Qualifications

  • Excellent communication skills. Proficient in English
  • Good Convincing Power
  • Event Handling.
  • Target Oriented
  • Budget: 20 ,000 - 25,000 + incentives
  • Job Type: Full-time

 

Location:

Mumbai, Dadar

Read more
DP
Posted by Farha shaikh
Mumbai
1 - 4 yrs
₹2L - ₹3L / yr
Client Servicing
Client Management
Communication Skills
Customer Success
Customer Relationship Management (CRM)
  • Coordinate and manage all marketing, advertising and promotional activities of the clients.
  • Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief.
  • Work on market research to determine market requirements for existing and future prospects/clients.
  • Maintain cordial relation with different media individuals
  • Meet clients on a regular basis to understand their business and requirement.
  • Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
  • Manage the workflow and come up with solutions to execute jobs as per deadlines.
  • Being proactive in suggesting new ideas to clients.
  • Reports and Presentations would be needed on a monthly basis.
  • Create presentations for a new client pitch or big promotions.
Read more
DP
Posted by Ayesha Goyal
Mumbai
1 - 6 yrs
₹2L - ₹6L / yr
Customer Relationship Management (CRM)
Customer Support
Customer Success
English Proficiency
pipedrive
Query Handling And Troubleshooting
  • Track & effectively address queries with timeliness and accuracy.
  • Answer incoming queries over phone and emails
Customer Relations
  • Resolve any customer complaints in a prompt and professional manner.
  • Collaborate to ensure customer satisfaction.
CRM Software
  • Should be able to work, manage & maintain the CRM software.
  • Coordinate with internal managers for updating data
  • Maintain complete and accurate customer correspondence data.
Read more
Mumbai
1 - 3 yrs
₹5L - ₹6L / yr
Customer Support
Customer Success
Technical support
Operations
Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.
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DP
Posted by Andrew Huelsenbeck
Mumbai
1 - 3 yrs
₹5L - ₹6L / yr
Customer Support
Customer Success
Technical support
Branch Overview 
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
 
Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Job Overview
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.

Responsibilities
  • Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
  • Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
  • Servicing & Collections - Proactively reaching out to borrowers who have missed payments
  • Product - Escalating customer feedback and IT bugs to help improve our product
  • Finance - Manage refunds, repayments, and other payment processes
  • General - various administrative projects as needed

Qualifications
  • 1-2 years of previous job experience in customer service
  • Passionate about our mission and our customers
  • Highly entrepreneurial, proactive, and willing to get your hands dirty
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Driven by data and highly analytical, good understanding of excel preferred
  • Good typing speed (ideally above 45 wpm)
  • Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
 
Typing Speed Test- Please follow instructions below
  • You are required to take an online typing speed test through the link below
  • Go to http://www.typingtest.com/ to complete a type speed test.
  • On the left, select English, 1 minute, and Aesop's Fables.
  • Click the green "Start Test" button.
  • Please upload a screen shot of your typing test results as part of your cover letter. 

Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1
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Mumbai
3 - 7 yrs
₹2L - ₹3L / yr
Customer Support
Operations
Telesales
Business operations
Customer Success
+1 more
The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English
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DP
Posted by avinash rathod
Navi Mumbai
1 - 3 yrs
₹2L - ₹5L / yr
Inside Sales
Customer Support
Logistics
Shipping
Negotiation
+2 more
Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly
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DP
Posted by Khushbu jain
Navi Mumbai, Mumbai
0 - 3 yrs
₹2L - ₹4L / yr
Customer Support
Inside Sales
Logistics
Shipping
Negotiation
+1 more
Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly
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Mumbai
1 - 8 yrs
₹3L - ₹6L / yr
Sales
Business Development
Marketing
Field Sales
Lead Prospecting
+3 more
Key roles and responsibilities : 1. Generate new sales by "hunting" activity via prospecting, generating leads and sales closures. Achieving sales target by acquiring new clients and enhancing business from existing clients and confirm the sales 2. Identify the customers need, answer enquiries and sell web software solutions. 3. Participate in face-to-face client meetings independently. 4. Collaborate with manager to ensure alignment with business strategies in forecasting, sales planning, and pipeline development. 5. Utilize company systems to organize, update and keep records of customer information 6. Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts. 7. Demonstrate sales skills and ability to prioritize ever-changing tasks. 8. Research new target markets and set sales strategies to convert into new business. Key Skills / Skill Sets : - Excellent communication skills (Verbal and written) - Self- motivated & ability to work independently - Working Knowledge & understanding of International Freight/SCM is advantageous - Experience selling a B2B software service/web-platform is very advantageous - Highly organized & detail oriented - Effective presentation and customer relations skills - Excellent listening skills ABOUT US : - FreightCrate Technologies is a Logistics Technology company that aims to transform the international shipping industry. The company is run by professionals with over 15+ years in the logistics and supply chain industries. Our web-platform, FreightCrate, offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations. - Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses. - We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines. - As a prospective employee, at FreightCrate you will get a great opportunity to join a dynamic business environment in a company that is set to revolutionize the international logistics industry.
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Remote, Mumbai
0 - 2 yrs
₹5,000 - ₹10,000 / mo
Customer Success
Marketing & Communication
Negotiation
Client Servicing
The duration of this internship is 3 months. We are currently searching for the newest member of our team!! Do you love talking to people? Do you want the comfort of working from home? Are you self motivated, efficient and organised? Do you have a professional phone manner? Are you confident answering email and phone enquiries? Responsibilities- 1. Responsible for building and nurturing relationships with travellers to give them personal touch in service. 2. Providing support to travellers related to curating their experience, building itineraries and reservations. 3. Resolving all the traveller queries on call related to staying, travel and the destination. 4. Understanding the complete traveller booking cycle and working towards increasing visibility on those channels which are used by travellers to book the stays. 5. Writing content about our stays wherever required. 6. Using CRM to record all customer interaction.
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DP
Posted by Manil Gupta
Mumbai
0 - 2 yrs
₹1L - ₹2L / yr
English Proficiency
MS-Office
Communication Skills
Customer Relationship Management (CRM)
Negotiation
+2 more
Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats
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DP
Posted by Brijesh Arya
Mumbai, Navi Mumbai, Manohar Thana
1 - 3 yrs
₹1L - ₹2L / yr
Communication Skills
Sales
Customer Success
Customer Relationship Management (CRM)
Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time
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DP
Posted by Manish Hingar
Mumbai
1 - 3 yrs
₹1L - ₹3L / yr
Communication Skills
Tech Support
Customer Success
Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills
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Mumbai
2 - 5 yrs
₹2L - ₹4L / yr
Online Sales
Telesales
Customer Success
“Get the sale” using various sales methods Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness Attend meeting, sales events and trainings to keep abreast of the latest developments Evaluate customers needs and build productive long lasting relationships Meet personal and team sales targets Research accounts and generate or follow through sales leads Report and provide feedback to management using finance Maintain and expand client database within your assigned territorial statistical data
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DP
Posted by Angarika Borah
Bengaluru (Bangalore), Mumbai
0 - 3 yrs
₹2L - ₹4L / yr
Customer Relationship Management (CRM)
Customer Success
Field Sales
Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at [email protected]
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DP
Posted by Neha Mohnot
Mumbai
3 - 7 yrs
₹5L - ₹10L / yr
Customer Relationship Management (CRM)
Customer Success
Technology Marketing
Most reputed online travel company. Startup ecommerce
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