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Work at top Indian companies and global startups in 2020 - Check it out

Customer Success Jobs in Mumbai

Explore top Customer Success Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Account Manager
Account Manager

Founded 2015
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Andheri, Mumbai
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1 - 3 years
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Best in industry2 - 2 lacs/annum

Job SummaryThe Client Servicing Executive will be responsible to coordinate and manage all marketing, advertising and promotional activities of the clients. We are looking for an individual who is smart, analytical and possesses learnability.Responsibilities and Duties In charge of client-delivery for key accounts, with revenue responsibility Maintain cordial relation with different media individuals Ability to take a brief from the client and debrief the internal team Should have the ability to effectively engaging with clients, understand their digital media engagement needs and objectives, put in place a plan of action, and finally ensure successful execution of the plan Meet clients on a regular basis to understand their business and requirement Build strong relations with clients and build sustainable business relationships Manage the workflow and come up with solutions to execute jobs as per deadlines Being proactive in suggesting new ideas & pitching to clients Reports and Presentations would be needed on a monthly basis Required Experience and Qualifications 1-2 years of experience in client relations and/or account management role Bachelor's degree. Strong generalist - highly competent with the ability to wear many hats and to get things done Someone who is passionate about delivering results for potential clients A confident and persuasive communicator, both written and verbal Ability to work cross-functionally to achieve results You can also apply on our website briefkase.in

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Customer Relationship Associate
Customer Relationship Associate

Founded 2014
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Mumbai
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0 - 5 years
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Best in industry2 - 3 lacs/annum

ABOUT COMPANY StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale. Our Core Value Proposition Convenient - the boxes are delivered to your doorstep, saving you time and effort. Personalised- your box is curated by your own personal stylist based on your preferences. Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box.  Responsibilities and Duties Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings. Tracking daily and monthly reports of the calls and conversions made. Training new joinees with pitching and other guidance. Visiting StyleCracker events and do on ground sales.   Key SkillsCommunications, Telecommunication, Inside Sales Required Experience and Qualifications Excellent communication skills. Proficient in English Good Convincing Power Event Handling. Target Oriented Budget: 20 ,000 - 25,000 + incentives Job Type: Full-time   Location: Mumbai, Dadar

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Client Servicing
Client Servicing

Founded 2015
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Mumbai
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1 - 4 years
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Best in industry2 - 3 lacs/annum

Coordinate and manage all marketing, advertising and promotional activities of the clients. Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief. Work on market research to determine market requirements for existing and future prospects/clients. Maintain cordial relation with different media individuals Meet clients on a regular basis to understand their business and requirement. Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms. Manage the workflow and come up with solutions to execute jobs as per deadlines. Being proactive in suggesting new ideas to clients. Reports and Presentations would be needed on a monthly basis. Create presentations for a new client pitch or big promotions.

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Customer Support executive
Customer Support executive

Founded 2017
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Mumbai
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1 - 6 years
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Best in industry2 - 6 lacs/annum

Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

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Associate - Customer Solutions - Customer Service
Associate - Customer Solutions - Customer Service

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry5 - 6 lacs/annum

Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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Customer Solutions Associate
Customer Solutions Associate

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry5 - 6 lacs/annum

Branch Overview  Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.   Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job OverviewThis role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.Responsibilities Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility) Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility) Servicing & Collections - Proactively reaching out to borrowers who have missed payments Product - Escalating customer feedback and IT bugs to help improve our product Finance - Manage refunds, repayments, and other payment processes General - various administrative projects as needed Qualifications 1-2 years of previous job experience in customer service Passionate about our mission and our customers Highly entrepreneurial, proactive, and willing to get your hands dirty Excellent communication skills, both oral and written Good grammar, spelling and punctuation Driven by data and highly analytical, good understanding of excel preferred Good typing speed (ideally above 45 wpm) Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays   Typing Speed Test- Please follow instructions below You are required to take an online typing speed test through the link below Go to http://www.typingtest.com/ to complete a type speed test. On the left, select English, 1 minute, and Aesop's Fables. Click the green "Start Test" button. Please upload a screen shot of your typing test results as part of your cover letter.  Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1

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Customer Service & Operations Executive
Customer Service & Operations Executive

Founded 2016
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Mumbai
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3 - 7 years
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Best in industry2 - 3 lacs/annum

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English

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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai
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1 - 3 years
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Best in industry2 - 5 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai, Mumbai
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0 - 3 years
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Best in industry2 - 4 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Executive - Business Development
Executive - Business Development

Founded 2017
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Mumbai
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1 - 8 years
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Best in industry3 - 6 lacs/annum

Key roles and responsibilities : 1. Generate new sales by "hunting" activity via prospecting, generating leads and sales closures. Achieving sales target by acquiring new clients and enhancing business from existing clients and confirm the sales 2. Identify the customers need, answer enquiries and sell web software solutions. 3. Participate in face-to-face client meetings independently. 4. Collaborate with manager to ensure alignment with business strategies in forecasting, sales planning, and pipeline development. 5. Utilize company systems to organize, update and keep records of customer information 6. Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts. 7. Demonstrate sales skills and ability to prioritize ever-changing tasks. 8. Research new target markets and set sales strategies to convert into new business. Key Skills / Skill Sets : - Excellent communication skills (Verbal and written) - Self- motivated & ability to work independently - Working Knowledge & understanding of International Freight/SCM is advantageous - Experience selling a B2B software service/web-platform is very advantageous - Highly organized & detail oriented - Effective presentation and customer relations skills - Excellent listening skills ABOUT US : - FreightCrate Technologies is a Logistics Technology company that aims to transform the international shipping industry. The company is run by professionals with over 15+ years in the logistics and supply chain industries. Our web-platform, FreightCrate, offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations. - Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses. - We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines. - As a prospective employee, at FreightCrate you will get a great opportunity to join a dynamic business environment in a company that is set to revolutionize the international logistics industry.

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Experience Curators: Customer Success
Experience Curators: Customer Success

Founded 2018
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Remote, Mumbai
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0 - 2 years
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Best in industry5000 - 10000 /month

The duration of this internship is 3 months. We are currently searching for the newest member of our team!! Do you love talking to people? Do you want the comfort of working from home? Are you self motivated, efficient and organised? Do you have a professional phone manner? Are you confident answering email and phone enquiries? Responsibilities- 1. Responsible for building and nurturing relationships with travellers to give them personal touch in service. 2. Providing support to travellers related to curating their experience, building itineraries and reservations. 3. Resolving all the traveller queries on call related to staying, travel and the destination. 4. Understanding the complete traveller booking cycle and working towards increasing visibility on those channels which are used by travellers to book the stays. 5. Writing content about our stays wherever required. 6. Using CRM to record all customer interaction.

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Regional Sales Manager - APAC Region
Regional Sales Manager - APAC Region

Founded 2016
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Mumbai
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5 - 10 years
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Best in industry15 - 25 lacs/annum

Do you thrive on working with cutting edge technology? Love working with innovators in the early stages of ideas, products, and platforms? Do you want to transform an industry? Crave new challenges, hard problems using the latest in battery technology?At ION Energy we are building the world's most advanced battery management and intelligence platform. ION was founded by a team of PhD's with decades of experience in advanced electronics and battery systems. Our groundbreaking and patented BMS technology acts at the core of high-performance applications like Electric Vehicles, Microgrids, Telecom Towers, DataCentres & More.We are currently looking for a Regional Sales Manager - APAC to develop and implement an effective sales strategy for the entire Asia-Pacific Region (APAC). In this role, you will be responsible for planning and executing sales and marketing programs that will meet predetermined targets and increase our market share. You will spearhead the BMS & RIFT Business (Licensing & Sales), Refine customer prospecting, build and maintain new customer relations, share and negotiate contracts with customers, Ensure PoC Implementations and win deals. You will be a critical member of our Leadership Team as we continue our organic growth. What you will do:Sales Leadership- You will be responsible for driving strategic, enterprise-wide sales initiatives calling on electric mobility and energy storage companies around the world. - You will be challenged with driving revenue growth, building a high-performance sales organization and developing a highly productive partner network. - You will develop and execute an account management plan aimed at ensuring 100% customer satisfaction/renewals and will work cross-functionally with stakeholders and corporate resources as required.Your Impact- Spearhead the BMS & RIFT Business (Licensing & Sales)- Provide support and guidance to direct reports by participating and leading in client and prospect meetings or engaging other corporate resources as required- Development of a winning team, including recruiting, hiring and training new team members on sales process. - Conducting weekly forecast meetings- Coaching direct reports on strategies to drive sales wins- Accurate reporting on sales activity and forecasting to Leadership Team.- Consistent monitoring of the sales activity of the team, and tracking of results- Actively leading and monitoring demand generation activities- Leading initiatives to drive customer awareness and engagement- Develop and execute successful sales campaigns- Engaging at the C-level in enterprise customer organizations- Capable of successfully managing significant client escalations and issues- Develop required corporate relationships and executive engagement to support success- Develop relevant Industry expertise, brand and networkThis is you: - BSc or Masters in Engineering (Electronics preferred)- MBA degree in economics, marketing, operations, strategy, etc. from a leading university preferred - Atleast 6 years of proven experience in enterprise sales, automotive or energy space- Knowledge of Automotive Electronics, Lithium-Ion Batteries, Battery Management Systems (Preferred)- Proven experience with GTM channel and alliance selling- Strong leadership capabilities - experience in sales coaching and mentoring- Proven ability to create high performing teams and lead them to success- Excellent presentation and negotiation skillsOur culture is founded on high-standards, openness, collaboration, and honesty, with colleagues who are brilliant in their field, resilient and above all, strive for the best. One team, where everyone makes a difference and everyone is heard. Come join an ambitious team if you share our vision of an all-electric future.

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Customer Service
Customer Service

via Scholr
Founded 2015
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Mumbai
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0 - 2 years
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Best in industry1 - 2 lacs/annum

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

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Customer Support Executive
Customer Support Executive

Founded 2016
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Mumbai, Navi Mumbai, Manohar Thana
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1 - 3 years
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Best in industry1 - 2 lacs/annum

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

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Tech Support
Tech Support

Founded 2004
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Mumbai
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1 - 3 years
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Best in industry1 - 3 lacs/annum

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills

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Sales Executive
Sales Executive

Founded 2001
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Mumbai
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2 - 5 years
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Best in industry2 - 4 lacs/annum

“Get the sale” using various sales methods Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness Attend meeting, sales events and trainings to keep abreast of the latest developments Evaluate customers needs and build productive long lasting relationships Meet personal and team sales targets Research accounts and generate or follow through sales leads Report and provide feedback to management using finance Maintain and expand client database within your assigned territorial statistical data

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CRE: Last Mile
CRE: Last Mile

Founded 2012
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Bengaluru (Bangalore), Mumbai
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0 - 3 years
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Best in industry2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at careers@furlenco.com

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CRM manager
CRM manager

Founded 2010
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Mumbai
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3 - 7 years
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Best in industry5 - 10 lacs/annum

Most reputed online travel company. Startup ecommerce

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