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Customer Success Jobs in Mumbai

Explore top Customer Success Job opportunities in Mumbai from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
Founded 2015
Products and services{{j_company_types[1 - 1]}}
500-1000 employees
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via Signzy
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Mumbai, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bengaluru (Bangalore)
Experience icon
1 - 5 years
Salary icon
Best in industry{{renderSalaryString({min: 500000, max: 1200000, duration: "undefined", currency: "INR", equity: false})}}

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Prateek Gera
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Founded 2012
Products and services{{j_company_types[1 - 1]}}
100-500 employees
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via Fynd
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Mumbai, Bengaluru (Bangalore), Ahmedabad, Noida
Experience icon
2 - 8 years
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Best in industryBest in industry

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Sayali Bhakurlekar
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Customer success Manager(Azure cloud)

at at Synergetic IT Services India Pvt Ltd
at

Founded 2016
Products and services{{j_company_types[2 - 1]}}
0-10 employees
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Mumbai
Experience icon
3 - 5 years
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Best in industry{{renderSalaryString({min: 300000, max: 900000, duration: "undefined", currency: "INR", equity: false})}}

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Founded 2003
Products and services{{j_company_types[3 - 1]}}
100-1000 employees
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Location icon
Mumbai
Experience icon
4 - 8 years
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Best in industry{{renderSalaryString({min: 500000, max: 800000, duration: "undefined", currency: "INR", equity: false})}}

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Sapana Agarwal
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Founded 2015
Products and services{{j_company_types[3 - 1]}}
20-100 employees
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via Qrata
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Mumbai, Pune, Bengaluru (Bangalore)
Experience icon
4 - 15 years
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Best in industry{{renderSalaryString({min: 1800000, max: 3000000, duration: "undefined", currency: "INR", equity: false})}}

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Rayal Rajan
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Founded 2012
Products and services{{j_company_types[1 - 1]}}
100-500 employees
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via Fynd
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Mumbai
Experience icon
8 - 10 years
Salary icon
Best in industry{{renderSalaryString({min: 1200000, max: 1500000, duration: "undefined", currency: "INR", equity: false})}}

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Akshata Kadam
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Founded 2019
Products and services{{j_company_types[3 - 1]}}
0-20 employees
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Location icon
Mumbai
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0 - 2 years
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Best in industry{{renderSalaryString({min: 250000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

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Ayush Poddar
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Founded 2000
Products and services{{j_company_types[1 - 1]}}
100-500 employees
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Valsad, Mumbai
Experience icon
5 - 9 years
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Best in industry{{renderSalaryString({min: 800000, max: 1400000, duration: "undefined", currency: "INR", equity: false})}}

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Tushar Bhagat
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Founded 2015
Products and services{{j_company_types[1 - 1]}}
100-500 employees
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Location icon
Mumbai
Experience icon
3 - 7 years
Salary icon
Best in industry{{renderSalaryString({min: 500000, max: 1500000, duration: "undefined", currency: "INR", equity: false})}}

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Rupam Jha
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Relationship Manager

at at A real estate broking company in Mumbai
at

Founded 2018
Products and services{{j_company_types[2 - 1]}}
0-10 employees
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Remote, Mumbai, Navi Mumbai
Experience icon
1 - 4 years
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Best in industry{{renderSalaryString({min: 300000, max: 500000, duration: "undefined", currency: "INR", equity: false})}}

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Abhijit Vichare
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Founded 2010
Products and services{{j_company_types[2 - 1]}}
100-1000 employees
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Location icon
Mumbai
Experience icon
1 - 4 years
Salary icon
Best in industry{{renderSalaryString({min: 300000, max: 1300000, duration: "undefined", currency: "INR", equity: false})}}

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Nagraj Kumar
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Founded 2015
Products and services{{j_company_types[1 - 1]}}
100-500 employees
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Location icon
Mumbai
Experience icon
3 - 8 years
Salary icon
Best in industry{{renderSalaryString({min: 600000, max: 1200000, duration: "undefined", currency: "INR", equity: false})}}

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Swati Agrawal
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Founded 2006
Products and services{{j_company_types[2 - 1]}}
100-1000 employees
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Remote, Ahmedabad, Rajkot, Surat, Mumbai, Navi Mumbai, Vadodara, Bhavnagar, Bhuj, Junagadh, Palanpur, Gandhinagar
Experience icon
1 - 10 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 200000, duration: "undefined", currency: "INR", equity: false})}}

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Irfan Ali
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Founded 2014
Products and services{{j_company_types[1 - 1]}}
100-500 employees
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Location icon
Mumbai
Experience icon
0 - 5 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

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Noorun Rehmani
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Founded 2015
Products and services{{j_company_types[2 - 1]}}
100-1000 employees
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Location icon
Mumbai
Experience icon
1 - 4 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

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Farha shaikh
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Founded 2017
Products and services{{j_company_types[2 - 1]}}
0-20 employees
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Location icon
Mumbai
Experience icon
1 - 6 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 600000, duration: "undefined", currency: "INR", equity: false})}}

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Ayesha Goyal
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Founded 2015
Products and services{{j_company_types[1 - 1]}}
20-100 employees
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Location icon
Mumbai
Experience icon
1 - 3 years
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Best in industry{{renderSalaryString({min: 500000, max: 600000, duration: "undefined", currency: "INR", equity: false})}}

Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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Andrew Huelsenbeck
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Founded 2015
Products and services{{j_company_types[1 - 1]}}
20-100 employees
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Location icon
Mumbai
Experience icon
1 - 3 years
Salary icon
Best in industry{{renderSalaryString({min: 500000, max: 600000, duration: "undefined", currency: "INR", equity: false})}}

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Founded 2016
Products and services{{j_company_types[1 - 1]}}
20-100 employees
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Location icon
Mumbai
Experience icon
3 - 7 years
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Best in industry{{renderSalaryString({min: 200000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English

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Arjun Vaidya
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Founded 2017
Products and services{{j_company_types[2 - 1]}}
0-10 employees
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Navi Mumbai
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1 - 3 years
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Best in industry{{renderSalaryString({min: 200000, max: 500000, duration: "undefined", currency: "INR", equity: false})}}

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Founded 2017
Products and services{{j_company_types[2 - 1]}}
0-10 employees
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Location icon
Navi Mumbai, Mumbai
Experience icon
0 - 3 years
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Best in industry{{renderSalaryString({min: 200000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Founded 2017
Products and services{{j_company_types[2 - 1]}}
20-100 employees
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Location icon
Mumbai
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1 - 8 years
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Best in industry{{renderSalaryString({min: 300000, max: 600000, duration: "undefined", currency: "INR", equity: false})}}

Key roles and responsibilities : 1. Generate new sales by "hunting" activity via prospecting, generating leads and sales closures. Achieving sales target by acquiring new clients and enhancing business from existing clients and confirm the sales 2. Identify the customers need, answer enquiries and sell web software solutions. 3. Participate in face-to-face client meetings independently. 4. Collaborate with manager to ensure alignment with business strategies in forecasting, sales planning, and pipeline development. 5. Utilize company systems to organize, update and keep records of customer information 6. Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts. 7. Demonstrate sales skills and ability to prioritize ever-changing tasks. 8. Research new target markets and set sales strategies to convert into new business. Key Skills / Skill Sets : - Excellent communication skills (Verbal and written) - Self- motivated & ability to work independently - Working Knowledge & understanding of International Freight/SCM is advantageous - Experience selling a B2B software service/web-platform is very advantageous - Highly organized & detail oriented - Effective presentation and customer relations skills - Excellent listening skills ABOUT US : - FreightCrate Technologies is a Logistics Technology company that aims to transform the international shipping industry. The company is run by professionals with over 15+ years in the logistics and supply chain industries. Our web-platform, FreightCrate, offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations. - Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses. - We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines. - As a prospective employee, at FreightCrate you will get a great opportunity to join a dynamic business environment in a company that is set to revolutionize the international logistics industry.

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Founded 2018
Products and services{{j_company_types[2 - 1]}}
0-20 employees
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Remote, Mumbai
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0 - 2 years
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Best in industry{{renderSalaryString({min: 60000, max: 120000, duration: "MONTH", currency: "INR", equity: false})}}

The duration of this internship is 3 months. We are currently searching for the newest member of our team!! Do you love talking to people? Do you want the comfort of working from home? Are you self motivated, efficient and organised? Do you have a professional phone manner? Are you confident answering email and phone enquiries? Responsibilities- 1. Responsible for building and nurturing relationships with travellers to give them personal touch in service. 2. Providing support to travellers related to curating their experience, building itineraries and reservations. 3. Resolving all the traveller queries on call related to staying, travel and the destination. 4. Understanding the complete traveller booking cycle and working towards increasing visibility on those channels which are used by travellers to book the stays. 5. Writing content about our stays wherever required. 6. Using CRM to record all customer interaction.

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Founded 2015
Products and services{{j_company_types[1 - 1]}}
20-100 employees
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via Scholr
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Mumbai
Experience icon
0 - 2 years
Salary icon
Best in industry{{renderSalaryString({min: 100000, max: 200000, duration: "undefined", currency: "INR", equity: false})}}

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

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Founded 2016
Products and services{{j_company_types[3 - 1]}}
20-100 employees
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Location icon
Mumbai, Navi Mumbai, Manohar Thana
Experience icon
1 - 3 years
Salary icon
Best in industry{{renderSalaryString({min: 100000, max: 200000, duration: "undefined", currency: "INR", equity: false})}}

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

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Founded 2004
Products and services{{j_company_types[3 - 1]}}
20-100 employees
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Location icon
Mumbai
Experience icon
1 - 3 years
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Best in industry{{renderSalaryString({min: 100000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills

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Founded 2001
Products and services{{j_company_types[3 - 1]}}
20-100 employees
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Location icon
Mumbai
Experience icon
2 - 5 years
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Best in industry{{renderSalaryString({min: 200000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

“Get the sale” using various sales methods Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness Attend meeting, sales events and trainings to keep abreast of the latest developments Evaluate customers needs and build productive long lasting relationships Meet personal and team sales targets Research accounts and generate or follow through sales leads Report and provide feedback to management using finance Maintain and expand client database within your assigned territorial statistical data

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Founded 2012
Products and services{{j_company_types[1 - 1]}}
100-500 employees
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Bengaluru (Bangalore), Mumbai
Experience icon
0 - 3 years
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Best in industry{{renderSalaryString({min: 200000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at [email protected]

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Founded 2010
Products and services{{j_company_types[2 - 1]}}
100-1000 employees
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Location icon
Mumbai
Experience icon
3 - 7 years
Salary icon
Best in industry{{renderSalaryString({min: 500000, max: 1000000, duration: "undefined", currency: "INR", equity: false})}}

Most reputed online travel company. Startup ecommerce

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