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Customer Success Jobs in Mumbai

Explore top Customer Success Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Support executive
Customer Support executive

Founded 2017
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Mumbai
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1 - 6 years
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Best in industry2 - 6 lacs/annum

Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

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Ayesha Goyal
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Associate - Customer Solutions - Customer Service
Associate - Customer Solutions - Customer Service

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry5 - 6 lacs/annum

Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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Customer Solutions Associate
Customer Solutions Associate

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry5 - 6 lacs/annum

Branch Overview  Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.   Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job OverviewThis role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.Responsibilities Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility) Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility) Servicing & Collections - Proactively reaching out to borrowers who have missed payments Product - Escalating customer feedback and IT bugs to help improve our product Finance - Manage refunds, repayments, and other payment processes General - various administrative projects as needed Qualifications 1-2 years of previous job experience in customer service Passionate about our mission and our customers Highly entrepreneurial, proactive, and willing to get your hands dirty Excellent communication skills, both oral and written Good grammar, spelling and punctuation Driven by data and highly analytical, good understanding of excel preferred Good typing speed (ideally above 45 wpm) Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays   Typing Speed Test- Please follow instructions below You are required to take an online typing speed test through the link below Go to http://www.typingtest.com/ to complete a type speed test. On the left, select English, 1 minute, and Aesop's Fables. Click the green "Start Test" button. Please upload a screen shot of your typing test results as part of your cover letter.  Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1

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Account/Client Servicing executive - ERP Implementation
Account/Client Servicing executive - ERP Implementation

Founded 2015
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Pune, Hyderabad, Bengaluru (Bangalore), Mumbai
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1 - 4 years
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Best in industry3 - 5 lacs/annum

Job Description - ERP Implementation Executive Profile: We are looking for candidates with good accounts knowledge and good communication skills, who can work with our clients for implementing ERP product and provide training & support on demand basis. Visiting the customer premises and provide training of our ERP solution. Address the customer queries and provide response on time. Analyse the financial statements to incorporate in the software. Ideal candidates should have : Good Communication, analytical skills and should be well versed with accounting terminologies. 2+ years of experience in accounts / book keeping Willing to work on weekends. Experience in handling society accounts / software products and knowledge on flat / association management is a plus Education Qualification : B.Com / M.Com or relevant degree CTC - INR 5 lacs ( Negotiable as per the talent)

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Deepmala Agrawal
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Customer Service & Operations Executive
Customer Service & Operations Executive

Founded 2016
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Mumbai
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3 - 7 years
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Best in industry2 - 3 lacs/annum

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English

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Arjun Vaidya
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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai
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1 - 3 years
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Best in industry2 - 5 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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avinash rathod
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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai, Mumbai
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0 - 3 years
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Best in industry2 - 4 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Executive - Business Development
Executive - Business Development

Founded 2017
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Mumbai
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1 - 8 years
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Best in industry3 - 6 lacs/annum

Key roles and responsibilities : 1. Generate new sales by "hunting" activity via prospecting, generating leads and sales closures. Achieving sales target by acquiring new clients and enhancing business from existing clients and confirm the sales 2. Identify the customers need, answer enquiries and sell web software solutions. 3. Participate in face-to-face client meetings independently. 4. Collaborate with manager to ensure alignment with business strategies in forecasting, sales planning, and pipeline development. 5. Utilize company systems to organize, update and keep records of customer information 6. Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts. 7. Demonstrate sales skills and ability to prioritize ever-changing tasks. 8. Research new target markets and set sales strategies to convert into new business. Key Skills / Skill Sets : - Excellent communication skills (Verbal and written) - Self- motivated & ability to work independently - Working Knowledge & understanding of International Freight/SCM is advantageous - Experience selling a B2B software service/web-platform is very advantageous - Highly organized & detail oriented - Effective presentation and customer relations skills - Excellent listening skills ABOUT US : - FreightCrate Technologies is a Logistics Technology company that aims to transform the international shipping industry. The company is run by professionals with over 15+ years in the logistics and supply chain industries. Our web-platform, FreightCrate, offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations. - Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses. - We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines. - As a prospective employee, at FreightCrate you will get a great opportunity to join a dynamic business environment in a company that is set to revolutionize the international logistics industry.

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Samir Lambay
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Experience Curators: Customer Success
Experience Curators: Customer Success

Founded 2018
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Remote, Mumbai
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0 - 2 years
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Best in industry5000 - 10000 /month

The duration of this internship is 3 months. We are currently searching for the newest member of our team!! Do you love talking to people? Do you want the comfort of working from home? Are you self motivated, efficient and organised? Do you have a professional phone manner? Are you confident answering email and phone enquiries? Responsibilities- 1. Responsible for building and nurturing relationships with travellers to give them personal touch in service. 2. Providing support to travellers related to curating their experience, building itineraries and reservations. 3. Resolving all the traveller queries on call related to staying, travel and the destination. 4. Understanding the complete traveller booking cycle and working towards increasing visibility on those channels which are used by travellers to book the stays. 5. Writing content about our stays wherever required. 6. Using CRM to record all customer interaction.

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