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Customer Success Jobs in Mumbai

Explore top Customer Success Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Executive - Business Development

Founded 2017
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Mumbai
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1 - 8 years
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Best in industry3 - 6 lacs/annum

Key roles and responsibilities : 1. Generate new sales by "hunting" activity via prospecting, generating leads and sales closures. Achieving sales target by acquiring new clients and enhancing business from existing clients and confirm the sales 2. Identify the customers need, answer enquiries and sell web software solutions. 3. Participate in face-to-face client meetings independently. 4. Collaborate with manager to ensure alignment with business strategies in forecasting, sales planning, and pipeline development. 5. Utilize company systems to organize, update and keep records of customer information 6. Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts. 7. Demonstrate sales skills and ability to prioritize ever-changing tasks. 8. Research new target markets and set sales strategies to convert into new business. Key Skills / Skill Sets : - Excellent communication skills (Verbal and written) - Self- motivated & ability to work independently - Working Knowledge & understanding of International Freight/SCM is advantageous - Experience selling a B2B software service/web-platform is very advantageous - Highly organized & detail oriented - Effective presentation and customer relations skills - Excellent listening skills ABOUT US : - FreightCrate Technologies is a Logistics Technology company that aims to transform the international shipping industry. The company is run by professionals with over 15+ years in the logistics and supply chain industries. Our web-platform, FreightCrate, offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations. - Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses. - We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines. - As a prospective employee, at FreightCrate you will get a great opportunity to join a dynamic business environment in a company that is set to revolutionize the international logistics industry.

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Experience Curators: Customer Success

Founded 2018
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Remote, Mumbai
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0 - 2 years
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Best in industry5000 - 10000 /month

The duration of this internship is 3 months. We are currently searching for the newest member of our team!! Do you love talking to people? Do you want the comfort of working from home? Are you self motivated, efficient and organised? Do you have a professional phone manner? Are you confident answering email and phone enquiries? Responsibilities- 1. Responsible for building and nurturing relationships with travellers to give them personal touch in service. 2. Providing support to travellers related to curating their experience, building itineraries and reservations. 3. Resolving all the traveller queries on call related to staying, travel and the destination. 4. Understanding the complete traveller booking cycle and working towards increasing visibility on those channels which are used by travellers to book the stays. 5. Writing content about our stays wherever required. 6. Using CRM to record all customer interaction.

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Chirag Bansal
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Regional Sales Manager - APAC Region

Founded 2016
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Mumbai
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5 - 10 years
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Best in industry15 - 25 lacs/annum

Do you thrive on working with cutting edge technology? Love working with innovators in the early stages of ideas, products, and platforms? Do you want to transform an industry? Crave new challenges, hard problems using the latest in battery technology?At ION Energy we are building the world's most advanced battery management and intelligence platform. ION was founded by a team of PhD's with decades of experience in advanced electronics and battery systems. Our groundbreaking and patented BMS technology acts at the core of high-performance applications like Electric Vehicles, Microgrids, Telecom Towers, DataCentres & More.We are currently looking for a Regional Sales Manager - APAC to develop and implement an effective sales strategy for the entire Asia-Pacific Region (APAC). In this role, you will be responsible for planning and executing sales and marketing programs that will meet predetermined targets and increase our market share. You will spearhead the BMS & RIFT Business (Licensing & Sales), Refine customer prospecting, build and maintain new customer relations, share and negotiate contracts with customers, Ensure PoC Implementations and win deals. You will be a critical member of our Leadership Team as we continue our organic growth. What you will do:Sales Leadership- You will be responsible for driving strategic, enterprise-wide sales initiatives calling on electric mobility and energy storage companies around the world. - You will be challenged with driving revenue growth, building a high-performance sales organization and developing a highly productive partner network. - You will develop and execute an account management plan aimed at ensuring 100% customer satisfaction/renewals and will work cross-functionally with stakeholders and corporate resources as required.Your Impact- Spearhead the BMS & RIFT Business (Licensing & Sales)- Provide support and guidance to direct reports by participating and leading in client and prospect meetings or engaging other corporate resources as required- Development of a winning team, including recruiting, hiring and training new team members on sales process. - Conducting weekly forecast meetings- Coaching direct reports on strategies to drive sales wins- Accurate reporting on sales activity and forecasting to Leadership Team.- Consistent monitoring of the sales activity of the team, and tracking of results- Actively leading and monitoring demand generation activities- Leading initiatives to drive customer awareness and engagement- Develop and execute successful sales campaigns- Engaging at the C-level in enterprise customer organizations- Capable of successfully managing significant client escalations and issues- Develop required corporate relationships and executive engagement to support success- Develop relevant Industry expertise, brand and networkThis is you: - BSc or Masters in Engineering (Electronics preferred)- MBA degree in economics, marketing, operations, strategy, etc. from a leading university preferred - Atleast 6 years of proven experience in enterprise sales, automotive or energy space- Knowledge of Automotive Electronics, Lithium-Ion Batteries, Battery Management Systems (Preferred)- Proven experience with GTM channel and alliance selling- Strong leadership capabilities - experience in sales coaching and mentoring- Proven ability to create high performing teams and lead them to success- Excellent presentation and negotiation skillsOur culture is founded on high-standards, openness, collaboration, and honesty, with colleagues who are brilliant in their field, resilient and above all, strive for the best. One team, where everyone makes a difference and everyone is heard. Come join an ambitious team if you share our vision of an all-electric future.

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Customer Service

via Scholr
Founded 2015
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Mumbai
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0 - 2 years
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Best in industry1 - 2 lacs/annum

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

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Implementation Manager

via Happay
Founded 2012
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Bengaluru (Bangalore), Chennai, NCR (Delhi | Gurgaon | Noida), Mumbai
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0 - 3 years
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Best in industry3 - 8 lacs/annum

Roles and Responsibility: - Will be the member of the implementation team which is the bridge between the product team and the account management team. - Manage client expectations and creative designing of the solutions for complex requirements. - End-to-End system configurations as per the project scope of work and the documentation of the configurations. - Will be responsible for timely delivery of project deliverables by being organized and delivering on commitments including updating project tracking systems. - Work closely with the product team to understand the enhancements/ new features in the product and use it in an innovative way in system configurations. - Should coordinate between tech team and the client for integrations defined in scope. Eligibility: - Bachelor's/Master's degree in Engineering or equivalent - Quick learner, flexible, adaptable, should be able to work in a fast-paced startup environment. - Should be able to understand the logic and algorithms, Strong Logical Reasoning and aptitude - Microsoft Office and a basic understanding of financial accounting. - Should be application minded to understand the client requirement and recommend relevant product-based solutions. - Good communication and writing skills.

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Vijay Jamwal
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Customer Support Executive

Founded 2016
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Mumbai, Navi Mumbai, Manohar Thana
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1 - 3 years
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Best in industry1 - 2 lacs/annum

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

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Brijesh Arya
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Tech Support

Founded 2004
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Mumbai
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1 - 3 years
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Best in industry1 - 3 lacs/annum

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills

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Manish Hingar
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Sales Executive

Founded 2001
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Mumbai
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2 - 5 years
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Best in industry2 - 4 lacs/annum

“Get the sale” using various sales methods Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness Attend meeting, sales events and trainings to keep abreast of the latest developments Evaluate customers needs and build productive long lasting relationships Meet personal and team sales targets Research accounts and generate or follow through sales leads Report and provide feedback to management using finance Maintain and expand client database within your assigned territorial statistical data

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