Loading...

{{notif_text}}

Excited to launch our new report - Understanding the mind of modern candidates. Get it here

Customer Success Jobs in Mumbai

Explore top Customer Success Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Account/Client Servicing executive - ERP Implementation
Account/Client Servicing executive - ERP Implementation

Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[4 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune, Hyderabad, Bengaluru (Bangalore), Mumbai
Experience icon
1 - 4 years
Experience icon
Best in industry3 - 5 lacs/annum

Job Description - ERP Implementation Executive Profile: We are looking for candidates with good accounts knowledge and good communication skills, who can work with our clients for implementing ERP product and provide training & support on demand basis. Visiting the customer premises and provide training of our ERP solution. Address the customer queries and provide response on time. Analyse the financial statements to incorporate in the software. Ideal candidates should have : Good Communication, analytical skills and should be well versed with accounting terminologies. 2+ years of experience in accounts / book keeping Willing to work on weekends. Experience in handling society accounts / software products and knowledge on flat / association management is a plus Education Qualification : B.Com / M.Com or relevant degree CTC - INR 5 lacs ( Negotiable as per the talent)

Job posted by
apply for job
apply for job
Deepmala Agrawal picture
Deepmala Agrawal
Job posted by
Deepmala Agrawal picture
Deepmala Agrawal
Apply for job
apply for job

Customer Service & Operations Executive
Customer Service & Operations Executive

Founded 2016
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
3 - 7 years
Experience icon
Best in industry2 - 3 lacs/annum

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English

Job posted by
apply for job
apply for job
Arjun Vaidya picture
Arjun Vaidya
Job posted by
Arjun Vaidya picture
Arjun Vaidya
Apply for job
apply for job

Support Specialist
Support Specialist

Founded 2017
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[1 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Navi Mumbai
Experience icon
1 - 3 years
Experience icon
Best in industry2 - 5 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

Job posted by
apply for job
apply for job
avinash rathod picture
avinash rathod
Job posted by
avinash rathod picture
avinash rathod
Apply for job
apply for job

Support Specialist
Support Specialist

Founded 2017
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[1 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Navi Mumbai, Mumbai
Experience icon
0 - 3 years
Experience icon
Best in industry2 - 4 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

Job posted by
apply for job
apply for job
Khushbu jain picture
Khushbu jain
Job posted by
Khushbu jain picture
Khushbu jain
Apply for job
apply for job

Executive - Business Development
Executive - Business Development

Founded 2017
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
1 - 8 years
Experience icon
Best in industry3 - 6 lacs/annum

Key roles and responsibilities : 1. Generate new sales by "hunting" activity via prospecting, generating leads and sales closures. Achieving sales target by acquiring new clients and enhancing business from existing clients and confirm the sales 2. Identify the customers need, answer enquiries and sell web software solutions. 3. Participate in face-to-face client meetings independently. 4. Collaborate with manager to ensure alignment with business strategies in forecasting, sales planning, and pipeline development. 5. Utilize company systems to organize, update and keep records of customer information 6. Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts. 7. Demonstrate sales skills and ability to prioritize ever-changing tasks. 8. Research new target markets and set sales strategies to convert into new business. Key Skills / Skill Sets : - Excellent communication skills (Verbal and written) - Self- motivated & ability to work independently - Working Knowledge & understanding of International Freight/SCM is advantageous - Experience selling a B2B software service/web-platform is very advantageous - Highly organized & detail oriented - Effective presentation and customer relations skills - Excellent listening skills ABOUT US : - FreightCrate Technologies is a Logistics Technology company that aims to transform the international shipping industry. The company is run by professionals with over 15+ years in the logistics and supply chain industries. Our web-platform, FreightCrate, offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations. - Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses. - We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines. - As a prospective employee, at FreightCrate you will get a great opportunity to join a dynamic business environment in a company that is set to revolutionize the international logistics industry.

Job posted by
apply for job
apply for job
Samir Lambay picture
Samir Lambay
Job posted by
Samir Lambay picture
Samir Lambay
Apply for job
apply for job

Experience Curators: Customer Success
Experience Curators: Customer Success

Founded 2018
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[1 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Remote, Mumbai
Experience icon
0 - 2 years
Experience icon
Best in industry5000 - 10000 /month

The duration of this internship is 3 months. We are currently searching for the newest member of our team!! Do you love talking to people? Do you want the comfort of working from home? Are you self motivated, efficient and organised? Do you have a professional phone manner? Are you confident answering email and phone enquiries? Responsibilities- 1. Responsible for building and nurturing relationships with travellers to give them personal touch in service. 2. Providing support to travellers related to curating their experience, building itineraries and reservations. 3. Resolving all the traveller queries on call related to staying, travel and the destination. 4. Understanding the complete traveller booking cycle and working towards increasing visibility on those channels which are used by travellers to book the stays. 5. Writing content about our stays wherever required. 6. Using CRM to record all customer interaction.

Job posted by
apply for job
apply for job
Chirag Bansal picture
Chirag Bansal
Job posted by
Chirag Bansal picture
Chirag Bansal
Apply for job
apply for job

Regional Sales Manager - APAC Region
Regional Sales Manager - APAC Region

Founded 2016
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
5 - 10 years
Experience icon
Best in industry15 - 25 lacs/annum

Do you thrive on working with cutting edge technology? Love working with innovators in the early stages of ideas, products, and platforms? Do you want to transform an industry? Crave new challenges, hard problems using the latest in battery technology?At ION Energy we are building the world's most advanced battery management and intelligence platform. ION was founded by a team of PhD's with decades of experience in advanced electronics and battery systems. Our groundbreaking and patented BMS technology acts at the core of high-performance applications like Electric Vehicles, Microgrids, Telecom Towers, DataCentres & More.We are currently looking for a Regional Sales Manager - APAC to develop and implement an effective sales strategy for the entire Asia-Pacific Region (APAC). In this role, you will be responsible for planning and executing sales and marketing programs that will meet predetermined targets and increase our market share. You will spearhead the BMS & RIFT Business (Licensing & Sales), Refine customer prospecting, build and maintain new customer relations, share and negotiate contracts with customers, Ensure PoC Implementations and win deals. You will be a critical member of our Leadership Team as we continue our organic growth. What you will do:Sales Leadership- You will be responsible for driving strategic, enterprise-wide sales initiatives calling on electric mobility and energy storage companies around the world. - You will be challenged with driving revenue growth, building a high-performance sales organization and developing a highly productive partner network. - You will develop and execute an account management plan aimed at ensuring 100% customer satisfaction/renewals and will work cross-functionally with stakeholders and corporate resources as required.Your Impact- Spearhead the BMS & RIFT Business (Licensing & Sales)- Provide support and guidance to direct reports by participating and leading in client and prospect meetings or engaging other corporate resources as required- Development of a winning team, including recruiting, hiring and training new team members on sales process. - Conducting weekly forecast meetings- Coaching direct reports on strategies to drive sales wins- Accurate reporting on sales activity and forecasting to Leadership Team.- Consistent monitoring of the sales activity of the team, and tracking of results- Actively leading and monitoring demand generation activities- Leading initiatives to drive customer awareness and engagement- Develop and execute successful sales campaigns- Engaging at the C-level in enterprise customer organizations- Capable of successfully managing significant client escalations and issues- Develop required corporate relationships and executive engagement to support success- Develop relevant Industry expertise, brand and networkThis is you: - BSc or Masters in Engineering (Electronics preferred)- MBA degree in economics, marketing, operations, strategy, etc. from a leading university preferred - Atleast 6 years of proven experience in enterprise sales, automotive or energy space- Knowledge of Automotive Electronics, Lithium-Ion Batteries, Battery Management Systems (Preferred)- Proven experience with GTM channel and alliance selling- Strong leadership capabilities - experience in sales coaching and mentoring- Proven ability to create high performing teams and lead them to success- Excellent presentation and negotiation skillsOur culture is founded on high-standards, openness, collaboration, and honesty, with colleagues who are brilliant in their field, resilient and above all, strive for the best. One team, where everyone makes a difference and everyone is heard. Come join an ambitious team if you share our vision of an all-electric future.

Job posted by
apply for job
apply for job
Valentina Dsouza picture
Valentina Dsouza
Job posted by
Valentina Dsouza picture
Valentina Dsouza
Apply for job
apply for job

Customer Service
Customer Service

via Scholr
Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
0 - 2 years
Experience icon
Best in industry1 - 2 lacs/annum

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

Job posted by
apply for job
apply for job
Manil Gupta picture
Manil Gupta
Job posted by
Manil Gupta picture
Manil Gupta
Apply for job
apply for job

Customer Support Executive
Customer Support Executive

Founded 2016
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai, Navi Mumbai, Manohar Thana
Experience icon
1 - 3 years
Experience icon
Best in industry1 - 2 lacs/annum

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

Job posted by
apply for job
apply for job
Brijesh Arya picture
Brijesh Arya
Job posted by
Brijesh Arya picture
Brijesh Arya
Apply for job
apply for job