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Customer Success Jobs in Mumbai

Explore top Customer Success Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Account Manager

Founded 2013
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Mumbai
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1 - 3 years
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3 - 6 lacs/annum

We are team of 180 people spread across 3 countries - our founding team consists of people from ISB, NSIT, IITs and NITs with very strong past entrepreneurial background and F&B experience. LimeTray counts very successful internet entrepreneurs as its angel investors along with Matrix Partners. Our story starts with realization that restaurants making good food, 6 out of 10 times, drop the shutters in front of our very eyes. So, we at LimeTray, decided to help restaurants, by building products that would help them to run better. We help restaurants get online, help them engage with their customers and help them optimize their operations through a suite of products. In only three years, we have built successful relationships with some of the top brands in India including Burger King, Krispy Kreme, Mad Over Donuts, Bercos and nearly 2000 others! Know more about us and our products at @limetray.com| Read our blog at medium.com/limetrayculture We believe strongly in our people and they consistently surprise and motivate us to grow. It is our people who drive this incredible growth. If you are excited about solving problems, successfully initiating and managing partnership with new accounts and have in-depth understanding of the sales ecosystem, we are looking for you! Responsibilities  Play a key role in acquiring and engaging the right set of restaurants to use LimeTray`s products and help merchants derive maximum value from it  Contact and secure new business accounts/orders through a relationship-based approach  Demonstrate products and services to existing and potential customers and assist them in selecting those best suited to their needs  Achieve maximum sales profitability, growth and account penetration within an assigned Territory and/or market segment by effectively selling the company’s products and services. Skill Set  Ability to handle objections from client`s end and turn them into opportunity  Ability to identify the pain point of a client and offer a solution through one or other product or service  Timely close a client by swiftly acting on leads and maintaining a healthy closure % (number of conversions: number of meetings held)  Works effectively with multiple teams by putting aside individual preferences to identify and resolve problems or to accomplish goals, focusing on the larger Company objectives  Assertively pitches the benefits of product or service to a client by acting as a consultant/problem solver  Ability to set, achieve and stretch goals for one self with little or no guidance

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Customer Support Executive

Founded 2016
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Mumbai, Navi Mumbai, Thane
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1 - 3 years
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1 - 2 lacs/annum

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

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Web Solution Specialist

Founded 1997
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{{j_company_sizes[4 - 1]}} employees
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Mumbai
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0 - 3 years
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2 - 3 lacs/annum

● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.

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Tech Support

Founded 2004
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Mumbai
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1 - 3 years
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1 - 3 lacs/annum

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills

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Sales Executive

Founded 2001
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Mumbai
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2 - 5 years
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2 - 4 lacs/annum

“Get the sale” using various sales methods Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness Attend meeting, sales events and trainings to keep abreast of the latest developments Evaluate customers needs and build productive long lasting relationships Meet personal and team sales targets Research accounts and generate or follow through sales leads Report and provide feedback to management using finance Maintain and expand client database within your assigned territorial statistical data

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CRE: Last Mile

Founded 2012
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Bengaluru (Bangalore), Mumbai
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0 - 3 years
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2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at careers@furlenco.com

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CRM manager

Founded 2010
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Mumbai
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3 - 7 years
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5 - 10 lacs/annum

Most reputed online travel company. Startup ecommerce

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Customer Service Executive

Founded 2010
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Mumbai
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0 - 3 years
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0 - 4 lacs/annum

1. Attractive Remuneration Package - including base salary + lucrative commission structure 2. Fun, vibrant, dynamic team environment 3. Great company culture that rewards hard work 4. Immediate progression opportunities

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