Backend Associate

Job Title: KYC Executive – Pocketly

Job Summary:

We are looking for a detail-oriented KYC Executive to handle customer verification processes and ensure compliance with regulatory requirements. The role involves verifying customer documents, identifying discrepancies, and maintaining accurate records.

Key Responsibilities:

Perform KYC verification of customer documents (Aadhaar, PAN, etc.)

Ensure compliance with internal policies and regulatory guidelines

Review and validate customer data for accuracy and completeness

Identify and flag suspicious or fraudulent activities

Maintain proper documentation and records of verified profiles

Coordinate with internal teams for KYC-related queries and escalations

AP/AR & Data Entry Specialist

Experience: 0–2 Years

Employment Type: Full-Time

Location: Chennai – In Person

About the Role

We are looking for an AP/AR & Data Entry Specialist to support invoice and payment processing for customer accounts.

The role involves entering invoices, recording customer payments, applying payments to invoices, and checking financial documents for accuracy.

Training will be provided on the customer processes and applications.

Key Responsibilities

• Enter and process invoices accurately in customer systems.
• Review payment remittances received through email.
• Enter customer payments and cash receipts.
• Apply payments to the correct customer invoices.
• Process credit memos and apply them when required.
• Check invoices, payment details, and supporting documents for accuracy.
• Update and maintain financial records.
• Work with emails, Excel, PDF documents, and web-based applications.
• Follow customer-specific processes and instructions.
• Complete assigned work accurately and within required timelines.
• Raise questions when information is missing or unclear.

Requirements

• 0–2 years of experience in Accounts Payable (AP), Accounts Receivable (AR), accounting data entry, or a similar role.
• Basic understanding of invoices, payments, and customer accounts.
• Good typing and data entry skills.
• Strong attention to detail and accuracy.
• Good working knowledge of Microsoft Excel and Outlook.
• Comfortable working with PDF documents and online applications.
• Good communication skills.
• Ability to learn new applications and processes quickly.

Good to Have

• Experience with cash application or cash receipt processing.
• Experience with QuickBooks, Sage, Stampli, Ramp, or similar applications.
• Experience working with multiple customer accounts.
• Basic knowledge of accounting processes.

Job Description – Senior KYC Operations Executive

Role Overview

We are looking for a Senior KYC Operations Executive to manage Individual and

Non-Individual KYC cases and ensure timely completion of KYC requirements. The role will

involve handling new, pending and partial KYC cases, resolving customer issues and

coordinating with internal teams for case closure.

Key Responsibilities

● Manage and process Individual and Non-Individual KYC cases.

● Handle partial KYC cases and follow up on pending requirements to convert them

into completed KYC.

● Verify KYC documents and identify missing, incorrect or incomplete information.

● Handle HUF, Corporate, LLP, Partnership and other Non-Individual KYC cases.

● Monitor KRA/NSE status, KYC approvals, rejections and modifications.

● Follow up with customers through calls, email and chat for pending KYC

requirements.

● Resolve customer KYC-related issues and queries within the required TAT.

● Coordinate with internal teams such as Compliance and Customer Support for issue

resolution.

● Update customer and KYC status accurately in the relevant systems.

● Track pending cases and ensure timely closure.

● Handle escalations and complex KYC cases.

● Conduct basic quality checks to ensure KYC documents and processes are accurate.

● Prepare and maintain daily/weekly KYC reports.

● Support the team in improving KYC processes and reducing pending and incomplete cases.

Skills Required

● Good understanding of Individual and Non-Individual KYC.

● Experience handling partial and pending KYC cases.

● Document verification and attention to detail.

● Strong customer handling and problem-solving skills.

● Communication and follow-up skills.

● Ability to manage multiple cases and meet TAT/SLA.

Experience

3–5 years of experience in KYC Operations.

Key Responsibilities

·       Manage end-to-end import documentation and shipment coordination.

·       Prepare, verify and maintain Commercial Invoices.

·       Packing Lists.

·       Bill of Lading / Air Waybill.

·       Certificate of Origin.

·       Bill of Entry and other import-related documents.

·       Coordinate with suppliers, freight forwarders, shipping lines, CHA/customs brokers and transporters.

·       Track shipments and ensure timely customs clearance and delivery.

·       Follow up on customs documentation, duty payments and clearance status.

·       Coordinate transportation from port/airport to the warehouse.

·       Verify freight, customs and logistics-related invoices.

·       Maintain accurate shipment records and logistics MIS.

·       Coordinate with the accounts/finance team for import-related payments and documentation.

·       Identify and resolve documentation or shipment-related issues promptly.

·       Maintain proper filing and records of all import and shipping documents.

·       Use Tally Prime for relevant accounting, purchase, inventory and logistics-related entries.

·       Prepare and maintain reports using MS Excel.

Required Experience & Skills

·       3–4 years of relevant experience in Import Documentation & Shipping/Logistics.

·       Good practical knowledge of import procedures and customs documentation.

·       Experience coordinating with CHA, freight forwarders, shipping lines and transporters.

·       Good working knowledge of Tally Prime.

·       Good knowledge of MS Excel and MS Office.

·       Strong follow-up and coordination skills.

·       Excellent attention to detail and documentation accuracy.

·       Ability to independently handle multiple shipments and timelines.

Personality & Communication

·       Pleasant and professional personality.

·       Excellent verbal and written communication skills.

·       Confident in communicating with vendors, customers, service providers and internal teams.

·       Proactive, responsible and solution-oriented.

·       Good interpersonal skills and ability to build positive working relationships.

·       Calm and organised while handling time-sensitive shipments and documentation.

Qualification

Graduate in Commerce, Logistics, Supply Chain, Business Administration or a related field.

Ideal Candidate

A dependable and well-organised professional who can independently manage import documentation and shipping coordination, communicate effectively with multiple stakeholders, and ensure shipments move smoothly from supplier to customs clearance to final delivery.

We are looking for dynamic and detail-oriented professionals to join our Tax Process team. Candidates should possess good communication skills, adaptability, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle tax-related process operations and support activities
• Maintain accuracy and quality in day-to-day tasks
• Communicate effectively with internal teams and clients
• Ensure timely completion of assigned work
• Follow process guidelines and compliance standards

Eligibility Criteria

• Good English communication skills (written and verbal)
• Comfortable working in Night Shifts
• Flexible to work in different work modes as per business requirements
• Graduate in any discipline

Preferred Candidate Profile

• Quick learner with strong analytical skills
• Good interpersonal and coordination abilities
• Immediate joiners will be given preference
• Basic understanding of tax or finance processes will be an added advantage

Benefits:

• Provident Fund

Ability to commute/relocate:

• Banashankari III Stage, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• in any domain: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

We Are Hiring: HR Generalist ( Female )

Job Location - Sec 63, Noida

Work experience - 2 yrs to 3 yrs (operations/onboarding)

Notice Period - Immediate joiner to within 7 days

We are looking for a highly disciplined, detail-oriented, and process-driven HR Generalist to manage onboarding formalities, employee documentation, HR records, and engagement initiatives in strict adherence to organizational policies, compliance standards, and timelines. The role requires a strong focus on accuracy, coordination, and execution of HR processes.

Key Responsibilities:

• Ensure timely and error-free completion of all new joiner formalities, including documentation verification and system onboarding

• Conduct structured induction and orientation sessions in line with company policies and guidelines

• Maintain, organize, and regularly update employee personal files (both physical and digital)

• Ensure 100% accuracy and integrity of employee data in HRMS and internal records

• Monitor and track completion of onboarding checklists and documentation compliance

• Coordinate with internal stakeholders for seamless onboarding and employee support

• Maintain strict confidentiality of employee information and HR records

• Execute employee engagement initiatives and activities as per approved calendars and budgets

• Support internal communication related to HR policies, events, and announcements

• Assist in periodic audits by ensuring all documentation and records are complete and compliant

Requirements:

• Strong knowledge of HR documentation, processes, and compliance requirements.

• High attention to detail with strong organizational and coordination skills.

• Ability to manage multiple tasks within defined timelines.

• Proficiency in MS Office and HRMS platforms.

Name of the Position: Office Assistant

• Assist staff with basic office tasks.
• Photocopy, scan, and file documents when required.
• Deliver documents to clients.
• Basic knowledge of Word and Excel.
• Enter data into Excel and Word files.
• Coordinate efficiently with admin and HR teams for daily operational support .
• Prepare Attendance records in the Register.
• Update Computers and laptop stock details in computer.
• Perform other basic tasks assigned by management.
• Maintain office stationery, cleaning equipment stock.
• Visit banks, post offices, or courier offices when required
• Refill drinking water bottles for the Director.
• Prepare and serve tea, coffee, and water for Management and visitors.
• Maintain cleanliness of the pantry area.
• He/She needs to supervise the cleaning staff to clean the office. (Desks, Pantry, Washroom).
• Dust all computers and laptops.
• Ensure cleanliness and maintenance of office premises at all times .
• Accuracy and timeliness in document delivery and administrative assistance .
• Properly handle office assets and equipment .
• Minimal complaints regarding hygiene, punctuality, or service quality .

Qualifications: Minimum HSC

Experience: 1+ yr

Location: Chembur West

Salary: 12000 - 15000/-

Role Purpose

The HR Officer will support end-to-end HR operations by ensuring smooth recruitment coordination, employee lifecycle management, statutory compliance, HRMS administration, and employee services while maintaining high standards of accuracy and responsiveness.

Key Responsibilities

Recruitment & Onboarding

• Coordinate recruitment activities, including interview scheduling and candidate communication.
• Manage offer generation, joining formalities, and induction coordination.
• Ensure seamless onboarding and documentation for new employees.

HR Operations

• Maintain employee records and personnel files.
• Update and manage HRMS data accurately.
• Administer attendance, leave, and employee movement records.
• Coordinate probation, confirmation, transfers, and separations.

Employee Services

• Address employee queries related to HR policies and procedures.
• Support employee engagement and welfare initiatives.
• Maintain confidentiality of employee information.

Compliance

• Maintain statutory records and documentation.
• Support labour law compliance and internal/external audits.
• Coordinate background verification and document verification.

Exit Management

• Coordinate resignation, clearance, exit interviews, and full-and-final settlement documentation.
• Ensure timely completion of exit formalities.

MIS & Reporting

• Prepare HR reports and dashboards.
• Maintain recruitment, attendance, leave, and employee data.
• Support HR metrics and analytics.

Skills Required

• MS Excel (Advanced preferred)
• HRIS / HRMS
• Basic Labour Law Knowledge
• Documentation & Record Management
• Communication Skills
• Time Management
• Attention to Detail
• Customer Service Orientation

Qualification

• Graduate with MBA/PGDM in HR.

Key Performance Indicators (KPIs)

• Joining Turnaround Time (TAT)
• Offer-to-Joining Ratio
• HR Documentation Accuracy
• Employee Query Resolution Time
• Attendance & Leave Data Accuracy
• HRMS Data Accuracy
• Statutory Compliance Score
• Recruitment Coordination Timeliness

The Business Operations team is seeking an intern to help run the daily engine that keeps our sales pods accountable and drives how we scale. This role offers exposure to the full BizOps stack — compliance auditing, process improvement, sales enablement, and the BPM and automation work that is transforming manual operations into streamlined workflows. Ideal candidates are sharp, operations-minded, and eager to build a foundation at the intersection of business operations and process automation. 

Responsibilities: 

• Run daily and weekly compliance audits across our sales-pod SOPs, upholding consistency and quality across every pod 
• Review CRM records - call logs, notes, next steps, task completion, and data completeness - to keep pipeline data accurate and decision-ready 
• Turn audit findings into signal, surfacing the recurring gaps and bottlenecks that point to where process should be tightened, standardized, or automated 
• Feed the BPM and automation initiatives, helping identify manual checks that can move into automated workflows and validating that they work as intended 
• Support sales enablement by helping keep the SOPs, trackers, and playbooks our pods rely on sharp and current 
• Assist with documentation of business processes, workflows, and team procedures