Head of Strategic Operations

Chief Operating Officer (COO)

The Chief Operating Officer (COO) is responsible for overseeing the day-to-day operations of the organization, driving operational efficiency, implementing business strategies, and ensuring the company achieves its growth, profitability, and performance objectives. The COO works closely with the CEO and senior leadership team to translate strategic goals into effective operational plans.

Key Responsibilities:

• Lead and manage overall business operations.
• Develop and execute operational strategies aligned with company goals.
• Drive business growth, profitability, and operational efficiency.
• Monitor KPIs, budgets, costs, and overall business performance.
• Lead and develop senior management and operational teams.
• Optimize processes, systems, and workflows.
• Ensure effective coordination across sales, finance, HR, marketing, supply chain, and operations.
• Develop annual operating plans, budgets, and performance targets.
• Identify operational risks and implement corrective actions.
• Establish performance management and accountability systems.
• Manage vendor, partner, and stakeholder relationships.
• Ensure compliance with company policies, regulations, and quality standards.
• Support the CEO in strategic decision-making and business planning.
• Lead organizational transformation and continuous improvement initiatives.
• Build a high-performance culture across the organization.

AM:PM is a short form vertical video news platform for Gen Z and millennials. Daily video newspaper at 7:30am. Eleven beats. Every story runs both sides, fact checked.

Editorial decides what gets published. You make sure the organisation runs so it happens on time, every day.

What you do

• Run day to day operations across the org, so every team has what it needs to work without friction
• Plan shift rosters, manage leaves and attendance, and arrange backup when someone does not turn up
• Onboard new joinees across teams, get their systems, access, and paperwork ready from day one
• Keep track of how many stories are in progress and how many are done, and flag to the senior editor early if the day is running short
• Check in on the night desk through the night to confirm the shift is staffed and on schedule
• Run the morning handover so the day team knows what got published and what is pending

What you need

• 2 to 4 years in operations, production coordination, or office and admin management
• Has done this at an early stage company or a newsroom, where the job has no fixed boundaries
• Available for night checks, with the bulk of the role in regular hours
• Good with people, able to follow up firmly without being difficult
• Organised, reliable, and calm when things go wrong

Operations Executive

Experience: 0–2 years |

Team: Operations Team

Job Description Operations Executive is responsible for managing day-to-day operations, ensuring smooth workflows, and improving processes for enhanced efficiency. They act as a bridge between various teams, including sales, customer service, and finance, to ensure operational excellence and compliance with company policies. This role requires strong analytical, problem-solving, and organizational skills to support the company’s objectives and deliver exceptional service to clients. Key Responsibilities • Manage day-to-day deal and investment operations • Coordinate with Sales/RMs, Business, Tech & Marketing teams • Ensure updated deal dockets, trackers and operational MIS • Analyse investor, investment and deal-level data • Work extensively on Excel / Google Sheets • Use basic SQL for data extraction and analysis • Support investor-related processes including payouts, reinvestments and settlements • Coordinate with internal teams for documents and pending requirements • Identify operational gaps and drive issues to closure • Support new features/process launches and testing • Identify opportunities for process improvement and automation

Requirements • 0–2 years of experience in Operations / FinTech / Financial Services / Sales Operations • Strong Excel/Google Sheets skills • Good analytical and problem-solving ability • Strong attention to detail • Good communication and stakeholder-management skills • Ability to manage multiple tasks and follow through independently • Interest in financial/investment products is a plus

Internship duration - 3 months

Conversion to a full-time position after the internship will be based on performance. 

Chief Operating Officer (COO) – Business Growth & Operations

Experience: 10+ Years

Location: Ahmedabad (On-site)

About the Role

We are looking for a commercially driven COO to lead business growth, sales strategy, and operational excellence across IT services, SaaS, and AI solutions. Working closely with the founders, you will drive revenue growth, strengthen client relationships, scale teams, and streamline business operations.

Key Responsibilities

• Drive revenue growth, business expansion, and go-to-market strategies.
• Lead enterprise sales, client acquisition, strategic partnerships, and key accounts.
• Build and manage high-performing sales and business teams.
• Establish sales targets, pipeline forecasting, and performance metrics.
• Oversee business operations, delivery alignment, resource utilization, and profitability.
• Identify new markets, business opportunities, and strategic growth initiatives.
• Collaborate with founders and functional leaders to achieve business objectives.

Requirements

• 10+ years of experience in business leadership, sales, business development, or operations within IT / Technology.
• Proven track record in revenue growth, enterprise sales, and client acquisition.
• Experience managing teams, business operations, and cross-functional initiatives.
• Strong commercial acumen, leadership, negotiation, and stakeholder management skills.
• Entrepreneurial mindset with a strong focus on ownership and execution.

Why Join Us?

• Work directly with the founders on business strategy and expansion.
• Take ownership of business growth and operational outcomes.
• Play a key role in scaling a growing technology company.

• Coordinate daily operational activities and ensure smooth workflow.
• Track tasks, deadlines, and follow-ups.
• Maintain records, trackers, and process documentation.
• Coordinate with internal teams to ensure timely completion of tasks.
• Identify pending tasks and escalate issues when required.

Job Title: Chief of Staff (AI & Data-Driven Strategy) 

Company: StarApps Studio 

Experience: 4+ years 

Location:Pune (On-site) 

About StarApps Studio 

StarApps Studio is a fast-growing Shopify app development company building high-impact ecommerce SaaS products for global merchants. We operate in a high-ownership, fast-execution environment where data, clarity, and speed matter.

Role Overview 

We are looking for a highly analytical and operational Chief of Staff to serve as the right-hand strategic partner to our founders and leadership team. This role is a force multiplier—you will drive executive execution, improve high-level decision-making, and lead strategic initiatives across the company. This requires strong analytical thinking, AI fluency, and the operational rigor to turn visionary ideas into measurable results.

Key Responsibilities

• Executive Strategy & Alignment: Act as a strategic partner to founders by managing business priorities and driving key organizational deliverables.
• Cross-Functional Leadership: Own the execution of high-impact cross-functional initiatives across Product, Growth, Support, and Operations.
• Business Intelligence: Build dashboards, trackers, and comprehensive reports to empower data-backed leadership decision-making.
• AI & Operational Excellence: Leverage AI tools (ChatGPT, automation, analytics) to aggressively optimize workflows and scale internal productivity.
• Operating Rhythm: Drive the cadence of leadership by preparing strategic meeting agendas, synthesizing notes, and ensuring relentless closure on action items.
• Market & Product Strategy: Conduct deep-dive market, competitor, and product research within the Shopify and SaaS ecosystem to inform strategic direction.
• Stakeholder Management: Drive seamless communication and alignment between internal teams and external partners.
• Trusted Advisor: Maintain strict confidentiality and high ownership while handling ambiguous, complex business challenges.

Preferred Qualifications

• 3+ years of experience as a Chief of Staff, Strategy Consultant, or in a similar strategic role.
• Strong data-driven mindset with proven experience using Excel/Google Sheets, dashboards, and reporting tools.
• High proficiency with AI tools like ChatGPT, Notion AI, automation workflows, and prompt-based productivity.
• Exceptional written and verbal communication skills paired with strong stakeholder management abilities.
• Proven ability to operate in a fast-paced startup environment, taking high ownership of outcomes.
• Elite organizational skills, sharp attention to detail, and the ability to multitask seamlessly across competing priorities.
• Experience in ecommerce, SaaS, the Shopify ecosystem, or tech startups is a strong advantage.
• Comfortable working directly with founders and independently solving ambiguous, unstructured problems.

What We Offer

• Direct exposure to startup leadership and strategic decision-making.
• A high-impact role with a significant ownership and growth trajectory.
• The opportunity to work at the cutting-edge intersection of AI, ecommerce, and product execution.
• Competitive compensation with performance-driven growth opportunities.

Job Description : Marketing Operations Manager

About NPrep

NPrep is on a mission to become India’s go-to platform for every nursing student — from 1st-year learners to aspiring Nursing Officers preparing for NORCET and other national-level exams. We are not just an edtech product. 

We are building India’s largest nursing community, a place where students learn, feel inspired, find belonging, and grow together. 

With 1,00,000+ learners already inside our ecosystem, we are now entering a new phase of brand creation, storytelling, and community-led growth. 

Role Overview - NPrep is hiring a Marketing Operations Manager, who will be responsible for driving the planning, execution, and optimization of all marketing initiatives across the organization. This role ensures that campaigns are delivered efficiently, timelines are met, and cross-functional teams remain aligned.

You will act as the central point of coordination between marketing, content, design, product, and sales teams, bringing structure, visibility, and accountability to all marketing efforts. The role requires a strong focus on process, execution, and data-driven decision making to scale marketing impact effectively.

You will work closely with cross-functional teams including content, design, performance marketing, product, and sales to streamline workflows, improve processes, and scale marketing efforts.

Key Responsibilities

• Own end-to-end planning and execution of marketing campaigns, ensuring timely delivery and alignment with business goals
• Manage and maintain the marketing calendar, ensuring coordination across all teams
• Act as the central point of contact across marketing, content, design, product, and sales teams to drive seamless execution
• Track progress of ongoing initiatives, identify risks or delays, and proactively drive resolutions
• Build, streamline, and optimize marketing processes, workflows, and SOPs to improve efficiency
• Ensure clear communication and visibility of project status through regular updates and reporting
• Handle multiple projects simultaneously while maintaining quality and attention to detail

Key Skills & Qualifications

Experience & Education

• 4–8 years of experience in marketing operations / program management / project management, preferably in edtech, SaaS, or digital-first companies
• Strong understanding of marketing funnels, campaign execution, and performance metrics
• Proven experience managing cross-functional projects and teams
• Hands-on experience with tools like CRM platforms, marketing automation tools, and project management tools (Asana, Jira, etc.)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to thrive in a fast-paced, execution-driven environment
• Experience in education/edtech industry preferred
• Bachelor’s degree in Marketing, Communications, Media, or a related field

How you will work

You own the execution on your brands. Nobody will chase you for status, and nobody will hand you a process for a situation you have not seen before. You build it, write it down, and the next brand goes live faster because of it.

Expect the first few fortnights to be manual. Trackers maintained by hand, follow-ups by phone, reports rebuilt every week. What we want you doing alongside that is noticing which of it should never be manual again: the same status update, the same device reconciliation, the same weekly report.

You will be encouraged to automate those yourself with the AI and workflow tools available to you, rather than waiting on an engineering sprint. You will not be doing this alone. Sales, Product, Engineering, AI and Logistics teams sit around you and will build what you ask for. What nobody will do is tell you what to ask for.

What you will do

• Run brand and store onboarding. Work with the client's point of contact to collect store, employee and device details. Plan the go-live, run the store training, track timelines, and keep the implementation tracker honest.
• Own devices and logistics. Allocation, mapping, dispatch, delivery, replacement and recovery. Keep accurate records of active, faulty, spare and returned devices, and stay on top of couriers and vendors until things actually arrive.
• Watch the daily operations.- Monitor recordings and data uploads, track store and salesperson activity, and spot the gap before the client does. Handle escalations, and follow up internally until the issue is actually closed rather than acknowledged.
• Report accurately. -Daily and weekly operational reports on adherence, recordings, store activity and device health. This is heavy Excel and Sheets work: pivot tables, lookups, QUERY, FILTER. The numbers have to be right, because people make decisions on them.
• Coordinate with clients. -Be the operational contact for the brand's teams. Share updates, understand what they are asking for, and make sure every commitment you make is one that gets delivered.
• Coordinate the team.- Allocate tasks across the operations and implementation team, track completion, run regular reviews, and help new joiners get up to speed on how things are done.
• Improve and automate the process. -Write the SOPs and checklists, kill the repetitive manual work, and make each implementation cleaner than the last.

What we are looking for

1. Must have 3 to 5 years in operations, implementation, project coordination or customer success operations
2. A logistics or e-commerce background is the closest match to what this job actually asks for, and is what we would prefer
3. Strong Excel and Google Sheets. Formulas, pivot tables, VLOOKUP or XLOOKUP, QUERY and FILTER should be things you use, not things you have heard of
4. Relentless follow-up. Most of this job is making sure something that was promised actually happened
5. Good communication and the confidence to handle a client escalation without needing somebody senior on the call
6. Fluent English and Hindi. A third Indian language counts for a lot, since you will be talking to store teams and not only to HQ
7. Ownership. You should be the person others stop following up with, because you have already closed it

Good to have

• Basic SQL, or experience writing report requirements for a technical team
• Used LLMs for daily tasks, both professional and personal
• Exposure to SaaS, AI or a startup environment, and to hardware deployed in the field
• Experience coordinating a small team, or running several clients and projects at once

About the Company

KGeN is building a Verified Distribution Protocol for AI, DeFi, and gaming, enabling companies to reach verified users and build high-trust digital ecosystems. The platform supports millions of users across 60+ countries and helps organizations scale user acquisition, engagement, and loyalty programs.

Role Overview

We are looking for an HR Operations professional who can help build and streamline HR systems, processes, and employee experience as the company scales globally.

This role will work closely with leadership to ensure efficient HR operations, employee lifecycle management, and process automation.

Key Responsibilities

HR Operations

• Manage the end-to-end employee lifecycle (onboarding to exit).
• Maintain and update employee records, documentation, and HRIS systems.
• Ensure HR compliance, policies, and documentation are maintained.

Employee Experience

• Act as the first point of contact for employee queries related to HR processes.
• Support employee engagement initiatives and HR programs.

Process & Automation

• Improve HR workflows, documentation, and operational processes.
• Work with internal teams to build automation-first HR operations.

HR Analytics & Reporting

• Track and maintain HR metrics, reports, and workforce data.
• Support leadership with HR dashboards and insights.

What We Are Looking For

• 2–5 years of experience in HR Operations / HR Generalist roles
• Experience managing employee lifecycle processes
• Exposure to HRIS systems, HR documentation, and compliance
• Strong organizational and communication skills
• Comfortable working in fast-paced startup environments

 Nice to Have

• Experience working in startup or high-growth environments
• Exposure to automation tools or HR analytics

Business Operations Executive

Location: Mumbai  •  Experience: 0–2 Years  

▌ ABOUT BXI WORLD

At BXI (Barter Exchange of India), we have reinvented the age-old concept of bartering for the modern Indian enterprise. We empower businesses to let their goods and services work for them — transforming inventory into a powerful engine for growth. Our digital marketplace connects businesses across multiple categories, creating a vibrant B2B community where organizations exchange products and services through the BXI ecosystem.

▌ ABOUT THE ROLE

We are looking for a proactive, adaptable, and people-oriented Business Operations Executive to support our growing Business Operations team. You will work closely with clients, vendors, and internal teams to coordinate day-to-day operations, resolve queries, manage follow-ups, maintain documentation, and ensure tasks move smoothly from requirement to closure. This is a high-ownership role for someone who enjoys learning, taking initiative, and being hands-on in a fast-paced startup environment.

▌ KEY SKILLS

 Client & Vendor Coordination  |   Business Communication  |   Operations & Follow-up  |   MS Office / Excel  |   MIS & Documentation  |   Problem Solving  |   Task Management  |   Process Coordination 

▌ WHAT YOU'LL DO

•    Support the Business Operations team in managing day-to-day operational requirements and ensuring timely task closure

•    Coordinate with clients, vendors, and internal stakeholders to address queries and keep processes moving smoothly

•    Manage order, inventory, delivery, and other operational follow-ups across multiple requirements

•    Maintain accurate documentation, MIS reports, trackers, and operational records using MS Office / Excel / Google Sheets

•    Track timelines, identify gaps or delays, and proactively follow up or escalate issues before they impact delivery

•    Support client and vendor meetings, operational discussions, and on-ground activities whenever required

•    Work closely with different teams to solve operational issues and improve the overall execution process

▌ WHAT WE'RE LOOKING FOR

•    Graduate in Management, Marketing, Mass Media, Technology Management, or a related discipline

•    0–2 years of experience; freshers with strong communication, internship, or relevant corporate exposure are welcome

•    Excellent verbal and written communication skills with confidence in client and vendor interactions

•    Strong working knowledge of MS Office, Excel / Google Sheets, and basic MIS reporting

•    Proactive, go-getter attitude with the ability to take ownership instead of waiting for instructions

•    Comfortable working in a fast-paced, high-pressure startup environment with tight timelines and changing priorities

•    Strong coordination, follow-up, problem-solving, and attention-to-detail skills

•    Flexible and versatile — willing to attend meetings, support on-ground operational activities, and take on varied responsibilities when required

•    Exposure to B2B marketing or startup environments is a plus