10+ Business operations Jobs in Bangalore (Bengaluru) | Business operations Job openings in Bangalore (Bengaluru)

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

About MoveInSync:

MoveInSync is the global leader in the employee commute space. Started in 2009 with Google as its first customer, MoveInSync now provides commute solutions to 250+ customers, including 50+ Fortune 500 companies across the world. MoveInSync has two offerings: ION and ONE. ION is the SaaS offering for companies to run their employee transport operations efficiently and seamlessly. ONE is a full-stack managed transport solution where we provide fleet management and operational capabilities on top of the SaaS layer. 

MoveInSync is one of the few fast-growing companies with a healthy EBITDA. Our next collective goal is to make the company IPO-ready over the coming years. 

Roles & Responsibilities: 

1. Stakeholder Coordination: Collaborate closely with employees, SPOCs, peers, and vendors to maintain effective, win-win relationships.
2. Vendor Management: Ensure consistent, high-quality service delivery by transport vendors through structured vendor management, including regular performance reviews and service level reporting.
3. Fleet Quality Assurance: Oversee that all vehicles meet required standards for maintenance, cleanliness, licensing, safety, and driver etiquette. Ensure drivers are properly licensed, well-groomed, and in appropriate uniform. Drive improvement initiatives with fleet partners.
4. EHS & Emergency Handling: Ensure compliance with Environmental Health and Safety (EHS) protocols, especially concerning female employee safety. Implement procedures for emergency response, including handling vehicle incidents.
5. Cab/Vendor Allocation & Routing: Utilize the MoveInSync tool to plan routes based on shift rosters, aiming to optimize cost and meet defined service levels.
6. Communication Management: Maintain clear two-way communication to avoid missed pickups and service gaps.
7. Escalation Handling: Manage real-time escalations, service disruptions, and failed pickups promptly and effectively.
8. Transport Cost Efficiency: Monitor and manage operational transport costs, aiming for continuous cost optimization while maintaining service quality.
9. Reporting: Generate and share reports including OTA/OTD, No-Show summaries, and any other client-required documentation.
10. Central Coordination: Liaise effectively with the centralized THD and tracking teams to ensure smooth operational flow.

Key Skills Required:  

• Graduate with 2 to 4 years of experience in managing employee transport for 400–500 staff in a corporate, transport Industry, or similar environment.
• Proficient in Excel with strong communication skills—both written and verbal—in English and the local language.
• Prior experience with MoveInSync or similar transport automation tools is preferred.
• Willing to work in shifts; must be hardworking, proactive, and enthusiastic.

Responsibilities:

 Will be responsible for marketing and concept sales in B2C as well as B2B segment.

 Will be responsible for Managing Teams of different verticals like marketing, sales, administration as well as technical team.

 Will be accountable to run the center as profit center.

 Will be accountable for complete operations.

 Should be able to generate revenue through college, corporates and universities for training business.

 Will be accountable for center target and deadlines.

 Role demands a leader who can mentor and guide the team to reach the goals.

 Maintenance of process, reports is mandatory.

Key Results Area

 Month on month profit generation by effectively running the Branch.

 Always should exceed the customers expectation.

Key Results Area

 Month on month profit generation by effectively running the Branch.

 Always should exceed the customers expectation.

 Location: Bangalore, Jayanagar 4th block

 Job Type: Full-time | On-site | Mon to Sat | 9:30 AM to 6:30 PM

 Directions: https://goo.gl/maps/LQbMtGp8RqRfaWx46

Note:

 Laptop is Mandatory (company will not provide).

 No virtual interviews will be conducted.

 Maximum Age limit is 45.

Job Description:

Will be responsible for managing the Complete Branch and should be Able to Run the Centre on a Profitable note By Selling courses for Freshers, Job seekers, students, corporates and Colleges, Should have good experience in Marketing, Sales and Operation. Should be capable of managing the team efficiently through Data and Reports.  

Job Requirements:

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

Job Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Manage complete client and internal operations

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople