Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.
1. Generate leads and convert it into deployment from the assigned database. 2. Connecting through various platforms to complete assigned assignments. 3. Understanding driver partners requirements. 4. Coordinating with driver partners to solve any issues and queries. 5. Good with follow - ups
The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English
Event Sales and Operations BookEventz.com welcomes career inquiries from Passionate, Energetic individuals who are interested in working in a startup environment, taking up bigger responsibilities and have interests in the event industry. If you feel that there is an entrepreneurial drive in you are you are ready for taking bigger challenges then BookEventz.com is a place for you. Job objectives :- Event planning, design, and production while managing all project delivery elements within time limits- Liaise with clients to identify their needs and to ensure customer satisfaction- Conduct market research, gather information and negotiate contracts prior to closing any deals- Propose ideas to improve provided services and event quality- Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc- Specify staff requirements and coordinate their activities- Proactively handle any arising issues and troubleshoot any emerging problems on the event day- Conduct pre- and post - event evaluations and report on outcomes- Research market, identify event opportunities and generate interest Requirements : We are looking for a Young and Energetic Person who is :- Previous experience of managing team & operations for atleast 1 year - Exceptional business and analytical skills- Strong communicator & negotiator and a multitasker- Ability to handle pressure and manage parallel operations- A perfectionist and a process driven approachWe are looking for go-getters, who are passionate about what they do, like events and its execution and have an eye for detail.Come to be a part of the team that will redefine the Event Booking Experience!Location: Mumbai
At Bookeventz Flagship, we are looking for Dynamic individuals who likes taking Ownership and Building a Business Vertical with a strong Customer-Focus to help us become the most trusted brand of Venues in India.Job objectives :- Manager PnL for Flagship Properties of a City for the Company- Drive the offline channels and close liaising with the online team to ensure meeting targets- Building Sustainable demand channels from a long term perspective- Monitoring key performance metrics of the Sales team and drive bookings- Build relationship with the Property owners and discuss on how to increase occupancy at the Property- Overlooking Operations (quality of service & escalations) during Events and ensuring high quality of customer experience - Build a highly engaged and energetic team strive for success- Creating new processes to improve operational efficienciesWe are looking for someone who :- Is passionate about Sales and loves driving Growth for the Company- Likes building a team, setting up processes and driving nos. from them- Has prior experience of leading a sales team (min 3yrs), setting up Processes and KRAs for them- Is good with Analysing data, bringing out Inferences and incorporating changes in the process - Has Good Communication and Negotiation SkillsAbout Bookeventz Flagship :At Bookeventz.com, we are building India's largest chain of Trusted Event Venues with assured quality and service at best price. We are reforming the way Customer books a Venue for their Events and the whole Event Experience at our Flagship Properties.Dream, build and iterate. That's our mantra. Be a part of the team who will re-define Event Booking Experience!
GM Sales- Bookeventz Flagship VenuesAt Bookeventz Flagship, we are looking for Dynamic individuals who likes taking Ownership and Building a Business Vertical with a strong Customer-Focus to help us become the most trusted brand of Venues in India.Job objectives :- Manager PnL for Flagship Properties of a City for the Company- Drive the offline channels and close liaising with the online team to ensure meeting targets- Building Sustainable demand channels from a long term perspective- Monitoring key performance metrics of the Sales team and drive bookings- Build relationship with the Property owners and discuss on how to increase occupancy at the Property- Overlooking Operations (quality of service & escalations) during Events and ensuring high quality of customer experience - Build a highly engaged and energetic team strive for success - Creating new processes to improve operational efficienciesWe are looking for someone who :- Is passionate about Sales and loves driving Growth for the Company- Likes building a team, setting up processes and driving nos. from them- Has prior experience of leading a sales team (min 3yrs), setting up Processes and KRAs for them- Is good with Analysing data, bringing out Inferences and incorporating changes in the process - Has Good Communication and Negotiation SkillsAbout Bookeventz Flagship:At Bookeventz.com, we are building India's largest chain of Trusted Event Venues with assured quality and service at best price. We are reforming the way Customer books a Venue for their Events and the whole Event Experience at our Flagship Properties.Dream, build and iterate. That's our mantra. Be a part of the team who will re-define Event Booking Experience!
BookEventz.com is a one-stop solution to book complete event package online which includes venue, caterer, themes and ancillary services (DJs, artists, photographers, et al). It helps corporates/individuals to handpick venues and other services that are best matched as per their needs and users to find ideal places for board meetings, conferences and special occasions like wedding, reception and birthday party.Looking for an entrepreneur who wants to build and manage a unit within Bookeventz.com. Bookeventz is India's leading Event Booking platform. Present in 11 cities with 5000+ vendors on-board and have served over 50,000 customers. We are looking for go-getters, who are passionate about what they do and who likes building businesses from scratch. Task is to Set-up Event Planning and Execution Vertical for the Company which is poised to execute highest number of events in the Country.KRAs - Set up Event Planning and Execution Vertical and ensure we have 100% Customer Satisfaction.It will involve setting up 3 teams and driving them :1. Supply side team - Selecting and Contracting Vendors who will work under Bookeventz banner2 Customer Service team who will understand customer's requirement and flow of events, suggest them relevant options and cross sell all services required3. Operations team - who will cordinate and execute the events seamlessly- Good Leadership quality, Great Execution capabilities, Very Process Oriented and Great Negotiation skills, We are looking for someone who resonates with these qualities.- Come be a part of the team that is re-defining the Event Booking Experience!
The candidate will aid in day to day business operations, financial planning and management and vendor management.
Company Culture/Introduction:OneOps Technology systems is early stage start-up working in field of integrating bricks and clicks. Our mission is to develop products and services for Bharat next 500 million users coming online.Job Description/ Why We’re Hiring:We’re looking for a young business development role who will take a key role on our early team. You’ll be working alongside with founding team and will be front face of company to external supplier, logistic company, selling agents etc. This role will establish sourcing, logistic management and selling stratergy for company.This position entails independently managing the project and deliverables. Hence mandatory that the candidate should be strong technically and not just guide but be a hands-go getter, converting ideas into executions.You should be keen to work in start-up environment which throw new challenges every day and should be comfortable to go outside your core skills and explore new areas and contribute to business success. Role expectation• Key expectation from role is to build Pan India supplier and logistic companies’ network for assisted ecommerce platform. Role also cover charting out roadmap for selling through assisted ecommerce model and ground implementation of same. Role is based in Mumbai Andheri West location but involve travel to different part of India for supplier meet, sales agents team building etc.Skills and Expertise • Good communication skills in English and Hindi language. Additional regional language know how is added advantage• Understanding of logistic supply chain• Purchase and procurement experience• Good mix of Planning and execution bent of mind.• Prior working Experience in B2B /B2C E-commerce is added advantage.• Training development for front sales team and agents• Development of tool and templates for data collection, analysis • Analytic skills to review business progress • Financial know-how
• P&L responsibility of the digital agency business. • Recruiting, Account management, Client servicing, Heading day to day operations, Business Development & reporting to the management. • Spearheading the Digital vertical & looking at long term business visions & goals with the management. • Create and maintain strong industry relations with existing clients. • Grow the business by identifying potential clients and leading the business development portfolio. • Defining a comprehensive growth strategy for the business and strengthening the key verticals of the business. (Social Media Marketing, Digital Marketing, SEO, SEM, etc.) • Setting high standards of client servicing in terms of ROI and turn-around time. • Set processes and practices in place to define business verticals. • Leveraging existing clients / brands to further business objectives. • Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results. • Monitor trends in social media tools, trends and applications. • Encouraging adoption of relevant social media techniques into the corporate culture and into all of the company's services. • Research on industry & competitor trends to apply best practices to client portfolio. • Understanding client goals/objectives and their entire digital marketing needs including Search Engine Marketing (SEM), Social Media, Display Advertising. Email Marketing, Affiliate Marketing & more. • Work jointly with internal team to drive campaign strategy & development • Identify growth opportunities from existing client portfolio and drive revenue by creative up-selling and cross-selling initiatives. • 5+ years of experience in a business development / client servicing role , selling core digital advertising solutions. • Strong understanding of social media, digital marketing and digital activations. • Understanding of SEM- Google Adwords, SEO, Google Analytics, Display Advertising, Email Marketing, Affiliate Marketing, Social Media Marketing. • Great communication, presentation skills and client servicing skills. • Excellent time management and organizational skills. • Proactive and a self-starter.
iKeva is a workspace provider with community and member benefits. Along with high quality office infrastructure, members get access to a high energy environment, with multiple options to network and learn. Our solutions are designed to make work-life productive, efficient and fun-filled. Access to an unmatched service provider network, and exclusive offers, provides a boost to businesses like never before. Plug into iKeva community and discover limitless opportunities.
Start up atmosphere Responsible and competitive culture Tremendous scope for learning Flexible timing