**Job Description: 1. Maintain Relationship with the Clients: Ensure timely tracking of leads, review emails, and attending the queries of the Client.2. Constantly Capture and Track the Expectations of the Clients and ensure that their expectations are being met. 3. Identify relevant leads, qualify, pitch client services, and match with the relevant client. 4. Track the progress with the leads matched to clients, ensure that clients follow the process, and assist the client in conversion. 5. Analyze data to track the performance of the business model and figure out solutions to fill the gaps/shortcomings in the business process. 6. Implement the process with maximum operational efficiency and constantly suggest methods to improve the process**Requirements: Prior experience in the following things is MUST: 1. Good Communication Skills: Both verbal and written2. Multi-Tasker and a quick learner and implementer 3. On-the feet thinking and not just robotic process implementer4. Analytical and should be able to derive meaningful insights from data**Bonus points: 1. Previous client servicing experience 2. Likes talking with people and influencing their decisions3. Have sold any product/service in the past4. Understands the B2B marketing and sales process **Benefits: 1. Be part of the journey of growing Pushstart from 20 retainer clients to thousands2. Opportunity to learn in a fast-paced environment and high growth profitable startup (10X growth in the number of clients in the last 6 months)3. Opportunity to grow as a professional into a Sales/Client servicing head and get ESOPs
Supporting the field team, with committed objectives, schedules, and costs as per allocated budget. Service head is expected to have a strong mindset towards Continuous Improvement (CI) and will be responsible for driving the CI initiatives. Providing overall understanding and experience in Banking self-service products and its standards and Technical Support processes. Effectively communicating to banks/ clients and internal team Maintaining morale and productivity by giving feedback to team members as needed. Proactively working with the Project management team and call center and Internal various team for activities like resource requirements, job rotations, and attrition prevention. Recognizing Top Talent, Critical resources in the teams. Designing and updating Succession plan for all the critical resources to minimize the business risk. Mentoring the Support team Developing and coordinating recruiting and staffing in line with her/ his business function's strategies and diversity requirements. Identifying performance issues and escalating to TSG team and following up till the solution provided. Managing the daily activities of support team to ensure assigned tasks are completed in accordance with time, cost and technical objectives Also responsible for Service delivery as per agreed SLA for all Banking products. Revenue generation for all Banking products. Ensuring In time implementation of various projects. Maintaining Uptime & team management to measure TAT for various vendors & 3rd party products. New business development Reviewing & conducting monthly/ quarterly meets with team to overcome deficiencies for smooth operation. Visiting customer as per service plan matrix. Head count planning and spare parts planning. On time payment collection Minimizing the Penalty & meet SLA uptime Ensuring all the AMCs are booked on time as per the target.
About the Role: We are hiring VP of aggregation to manage and expand large fleet of partnered ambulances. He must possess excellent organisation, time management and prioritisation skills. The individual should be good problem solver and able to smoothly handle multiple critical tasks and consistently deliver against hard deadlines. Job Responsibilities: Develop and execute strategy to onboard more ambulance vendors Maintain good vendor relationships and timely billing Standardise vehicle quality, conduct regular audits and tech integrations Work on issues faced by patients with partnered ambulances The candidate should have: Three years of experience managing aggregation-model multi-city operations, ideally in fast-paced organisations. Strong attention to detail, history of delivering zero-defect output, and comfort with ambiguity in an ever-changing environment Ability to adapt with humility and resilience A passion for the mission of HelpNow
About the Role: We are hiring a high spirited Operations Executive, to spearhead operations in India and begin rapid expansion across Indian Cities. The individual should be proficient at and enjoy solving complex problems and execute at grass roots along with the team. The objective is to implement fleet protocols, optimise vehicle utilisation and grow the fleet size as HelpNow continues to accelerate across the country. Job Responsibilities: Streamlining and managing our ambulance fleet. Expanding operations and launch of the service in new cities. Procuring more ambulance vehicles, drivers, medical staff and service vendors in each city. Optimising arrival times and fleet occupancy percentage. Ensure gold standards for our vehicles and groom the fleet staff for a great patient experience. The candidate should have minimum 3 years of experience in: Managing large vehicle fleets and drivers. Working in a technology-based organisation. Prior experience of managing multi-city fleets and teams. Work at a hyper growth startup (Series-A or further)
Operations manager Salary: 5-8 LPA About Love Heals Cancer: At Love Heals Cancer, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support). To provide the best medical treatment options to cancer patients, we have partnered with 50+ hospitals across India, and cover 1,000+ oncologists. We also provide patients access to a full range of diagnostic tests that are required to arrive at the most effective cancer treatment. We heavily deploy technology in our operations, and have recently launched the world’s first Integrative Oncology Preliminary Assessment Report tool (ZIOPAR) to guide cancer patients free of cost on the possible treatment options based on their cancer profile, symptoms and other conditions. We believe in innovation, dedication and commitment. While we have the thrill to seek out and capture the world, we are looking for a responsible partner in you. If you feel you can become one of us, apply today. Responsibilities: NGO manager must possess knowledge in key areas of management, from setting and implementing strategies to marketing and fundraising. Like for-profit company, managers of NGO must understand the value of planning strategically and monitoring and evaluating outcomes with an eye on concrete objectives. Manager of NGO must be able to successfully: Lead and manage by motivating people to remain optimistic even when faced with challenges and encouraging good performance and values Allocate resources and supplies as to ensure volunteers can complete their responsibilities to their highest potential Create programs and challenges that are as effective and efficient as possible Ensure that all implemented activities are relevant to the mission and vision of the organization Engage the external community as to build and maintain essential relationships Invest in building relationships, both with the outside community and with the population that the NGO is targeting Support and connect with the population targeted by the NGO Be the public face of the NGO Carry out fundraising efforts with only the highest ethical standards Identify fundraising strategies that benefit and complement the mission and vision of the NGO Manage the execution of our strategy by defining deliverables, dependencies, deadlines, and budgets Build a culture of cross-team communication and transparency by maintaining a feedback loop between the board, executive team, staff, partners, and product users Support a driven, fast-moving team on a day-to-day basis and develop a bar for quality execution through your leadership Successful manager of NGO: Advocate and embrace change Listen to the needs of the people they serve Recognize and support change within a specific population Utilize essential interpersonal, communication, and listening skills Support the NGO’s board members by supporting their operations and administration Requirements: Mandatory 4+ years of work experience with NGO 2+ years of experience in fundraising with NGO You will get: Some of the best people to work with (founders are IIM graduates and investment banker) An opportunity to make a difference in the lives of millions of cancer patients across the globe A great learning environment and opportunity to grow
Position Overview This position contributes to Valuepitch overall mission by leading and supporting seamless fiscal, operational and human resource management systems, procedures, and processes. The ideal candidate will have solid process and fiscal management skills, pricing and a working knowledge of human resource laws and best practices. The ideal candidate will be a seasoned professional with specific expertise in fiscal management and fund accounting, human resource law and best practice, management and governance, and IT/operations management. He or she will play a critical role in partnering with the senior leadership team in strategic decision-making. In addition, he or she will have excellent written and oral communication skills, and a keen interest in Valuepitch mission. This is a full-time, salaried position. Reporting Relationships The Director of Finance and Operations (DFO) reports to the CEO and also interacts with board of directors. Primary Responsibilities The DFO has primary responsibility for overseeing all budget and fiscal functions, policies and procedures. The DFO also oversees human resource functions, IT and systems, procurement, and facilities. S/he also supervises the Manager of Administration and Operations. Financial Management Revenue enhancement, cost control, fund infusion, valuation of products, presenting reports to management and investors. Lead the annual budget development process, monitor expenditures and variances, and proactively update income and expense projections; Chart cash flow and ensure cash flow needs and adherence to Investment Policy; Prepare monthly and ad hoc financial reports to the management. Manage annual audit process and serve as the primary liaison with audit firm; Oversee tax preparation and filing; Supervise Manager of Administration and Operations to ensure timely and accurate bookkeeping, bank deposits, receivables and payables; Negotiate, prepare, and monitor all vendor and consultant contracts; Perform all balance sheet reconciliations (bank accounts, investments, prepaids, deposits, accruals, depreciation, etc.) and prepare month-end close; Manage and track deferred revenue and receivables. Oversee documentation of pro bono revenue, fiscal agency and other special revenue and invoicing needs; Develop and implement systems, policies and procedures to ensure compliance or other funding requirements; Exercise final review for all organizational budgets, and final review and approval for all grant budgets and fiscal reports; Set up and manage people and systems to ensure adherence to restricted grant budgets, including periodic updates on budget variance and preparation of budget modification documents; Oversee and reconcile travel budgets and compliance with procedures and cost containment; Develop and manage general ledger and fund accounting systems and procedures, coding of payroll and other expenses to various programs through monthly cost allocations; Select, set up, and manage fiscal and payroll systems to ensure timely and accurate use and reporting; Ensure all fiscal policies, procedures and documentation requirements are adequate to protect the organization. Human Resources Oversee payroll, benefits administration, recruiting, onboarding, off-boarding, employee check-ins and exit interviews, and other human resource needs; Responsible for all human resources (HR) functions including hiring practices, employee review policies, professional development, and other HR activities; Assure compliance with applicable HR, employment and personnel laws and regulations; Maintain updated personnel and operations policies and procedures and ensure compliance; Oversee hiring and supervision of HR administrative staff Operations, Technology and Systems Lookafter management and maintenance of all office systems and facilities; Develop and oversee document retention policies and manage disposal of records; Develop and oversee risk assessment and emergency planning policies and procedures; Oversee organizational insurance policies and ensure organization is adequately covered; Ensure emergency and security policies and procedures are understood and followed, including cyber-security procedures; and Oversee compliance with all applicable laws. Professional Qualifications At least 15 years of professional experience, with a minimum of 10+ years of financial and operations management experience; At least 5 years of experience developing policies, procedures and systems for and managing funds, including fund accounting,Fund Generation. Able to set priorities and multi-task while maintaining accuracy and meeting deadlines; Excellent communications skills, including during tough negotiations and in light of staff adjustment to adhere to new policies and procedures; Personal qualities of integrity, credibility, and dedication to the mission of Valuepitch Ability to thrive as part of a team with diverse experience, expertise, skills and objectives; Ability to stand firm on essential accounting and fiscal compliance and documentation needs; and Bachelor’s degree; MBA/CA or equivalent experience preferred. Results-driven personality Strong interpersonal and leadership skills Exceptional time management and ability to problem solve under pressure Strong oral and written communication skills
GigIndia is India's Fastest On-Demand Workforce for businesses to scale effectively. GigIndia is defining the future of work by empowering Students, Job Seekers and Home-makers with access to remote work opportunities from top tier businesses across 35 cities in India. GigIndia has over 100+ customers globally and 700,000+ Giggers in India. GigIndia has raised multiple rounds of investments from renowned angels and VCs from India, China and Japan. GigIndia was also recognised as one of India’s Top 30 Tech startups in 2019 by YourStory.Key Responsibilities: Ensuring strictly adherence to Company policies and legal Compliances Organizing workflow and ensuring that employees understand their duties or delegated tasks Setting goals for performance and deadlines in ways that comply with the company's plans and vision Monitoring employee productivity, attendance and providing constructive feedback and coaching Ability to manage team of 50-100 members Criteria: 1. Excellent communication skill (local language can be preferred) 2. Ensuring great customer service and client satisfaction. 3. Knowledge about Operating internet-based applications 4. Well versed with local areas 5. Should be willing to commute to different areas of the city, if required 6. Should have a team handling/supervisor experience
Responsibilities/Job Description Assisting in capturing, managing, engaging and nurturing existing leads, convert Prospects into customers Pitch leads with team Document Proposals Qualify the point of contact person and key decision maker, thus manage operations with the team Do beta testing Make presentations Establish network of relationships with key decision makers in small/medium & large sized companies and ability to leverage these relationships for generating new business Scheduling meetings / appointments according to established procedures & making reminder calls/emails to prospective customers Establishing and cultivating healthy relationships with prospective customers Achieve growth and hit sales targets Accountable to achieve and retain the customer
Responsibilities: Handling end to end Marketing activities that include Market Research, Competition Analysis, Implementation of strategies, etc. Creating and designing content for various social media platforms that include Facebook, Instagram, Linkedin, Twitter & Youtube. Planning & Scheduling content on a weekly basis, etc. Requirements: Experience Required: 6 months - 1 year Qualification - Any Graduate.
About Unifynd TechnologiesUniFynd Technologies Pvt. Ltd. is a technology-centric company focused on building innovative technology solutions. At UniFynd, we also actively consult and invest in early-stage startups and SMEs. We value positive energy, continuous learning, and clear communication and are committed to building a diverse and inclusive environment for people from all backgrounds.Are you a Fynder?We want to build beautiful products; by building a collaborative work environment that fosters creativity, promotes innovation and rewards team work. We’re in search of intelligent, motivated and interesting, young people who want to be part of a committed team in a fast-paced, hands-on start up in Mumbai, India.Unifynd Technologies is looking for driven and self-motivated individuals who are eager to pursue a career in business strategy, marketing and business administration. The ideal candidate should have a keen analytical mind and strong communications and presentation skills.ResponsibilitiesYou are required to be present, ready and committed to everything on your plate. Based on your skills and interests, you will be required to add value to different projects and operations.• Build long-lasting relations with retailers and consumers• Research, study and evaluate potential opportunities• Create quality presentations to onboard respective vendors and retailers• Ability to prioritize, delegate and deliver work in a timely manner• Communicate, extract value and increase participation with retailers• Work with on-boarded retailers to add value to their participation• Travel and coordinate with other business functions• Assist and support the management of the companyEducation & Experience• Bachelors Degree from recognized University• Previous experience in Operations, Customer Service, Data Management(is recommended)• Ability to coordinate and assist various business functions• Proficiency and aptitude for sales and customer relations• Competency in creating and giving presentations• Strong communication and time-management skillsTechnical Skills:Strong Verbal and Written CommunicationComputer Skills: MS Word, MS Excel , MS PowerpointQualities: Communications, Leadership, Time-Management, Thoroughness, Drive
Veera is a dynamic US-Based startup, working to revolutionze the way rural markets are accessed and developed. The Operations Lead will be responsible for desinging and deploying a rural distribution strategy with our partners pan-India. This would mean the role would consist of the following:1. Create rural logistics scheme, detailing the physical infrastructure and partners needed2. Work with financial entities and CFO to build a 'financial logistics' plan to limit revenue leakage in the supply chain.3. Monitor, fulfill and service the entire Veera supply chain, setting up touchpoints for data collection.4. Ad-Hoc tasks as needed Compensation will be on an options basis, with commission based on channels succesfully created. This is open to discussion. There is an opportunity for rapid career advancement, with the startup eventually looking to hire the Operations Lead into the COO (Chief Operations Officer) role.
Be the strategist & the operations in-charge for the brands assigned for Marketplace Management.Manage the Marketplaces, looking after pricing, product descriptions, and general content. Be responsible for ensuring all products are listed and optimized to the highest standards across the marketplaces Help to create and deliver adhoc marketing campaigns across various marketplaces Manage all products on Amazon, Flipkart, Myntra, Oaytm, Nykaa, and other online marketplaces across India Increase listing rankings and search results to increase sales conversion and maximize revenue Generate customer reviews, and monitor ratings to protect and enhance marketplace status Analyse and evaluate traffic and sales conversion data to improve the effectiveness of online content and marketing campaigns Keep each marketplace updated with the latest products and promotions Develop strategies for the clearance of any excess stock Good knowledge of various tools & techniques used for ROI optimization on Marketplaces. Good communication skills to deal with external clients & handle in-house (inter-team) operations. To be successful in this role you must already be working within a Marketplace/Ecommerce position ideally within a Marketplace Agency. You will have demonstrable experience dealing with marketplace platforms, in particular Amazon and Flipkart and have experience in running successful digital marketing campaigns. If you’re a sales focused individual with the ability to manage multiple projects and thrive on working in a fast-paced working environment then please send across your most up to date CV.
Handle complete ecommerce operations Optimise cash flow Hire and Develop resources
Play an active role to support the operations to ensure growth of the companyMaintain MIS for CampaignsHandle data on funds transferedGenerate reports as required.Provide end to end solutions to customers from Social media leadsCoordinate with internal departments for Finance & Tech support.Facilitate smooth functioning of fundraisers & campaignsWork effectively & actively in a team.
Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.
1. Generate leads and convert it into deployment from the assigned database. 2. Connecting through various platforms to complete assigned assignments. 3. Understanding driver partners requirements. 4. Coordinating with driver partners to solve any issues and queries. 5. Good with follow - ups
Job Description Would be responsible for entire New App Storefront - Product visibility, images, description, prices. Would manage product configurations in all kitchens across the country/internationally Would be working closely with Product Managers & Tech team Would co-ordinate with Brand, Design & other internal teams KRAs - storefront accuracy, user funnel, app inventory utilisation & app revenue Desired skills/traits/experience - experience with digital storefront, meticulous & proactive professional, extremely comfortable with data (Excel + SQL), should be both hands-on & able to lead a team
The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English
Event Sales and Operations BookEventz.com welcomes career inquiries from Passionate, Energetic individuals who are interested in working in a startup environment, taking up bigger responsibilities and have interests in the event industry. If you feel that there is an entrepreneurial drive in you are you are ready for taking bigger challenges then BookEventz.com is a place for you. Job objectives :- Event planning, design, and production while managing all project delivery elements within time limits- Liaise with clients to identify their needs and to ensure customer satisfaction- Conduct market research, gather information and negotiate contracts prior to closing any deals- Propose ideas to improve provided services and event quality- Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc- Specify staff requirements and coordinate their activities- Proactively handle any arising issues and troubleshoot any emerging problems on the event day- Conduct pre- and post - event evaluations and report on outcomes- Research market, identify event opportunities and generate interest Requirements : We are looking for a Young and Energetic Person who is :- Previous experience of managing team & operations for atleast 1 year - Exceptional business and analytical skills- Strong communicator & negotiator and a multitasker- Ability to handle pressure and manage parallel operations- A perfectionist and a process driven approachWe are looking for go-getters, who are passionate about what they do, like events and its execution and have an eye for detail.Come to be a part of the team that will redefine the Event Booking Experience!Location: Mumbai