11+ Service operations Jobs in Bangalore (Bengaluru) | Service operations Job openings in Bangalore (Bengaluru)

1. Handle end-to-end vendor management
2. Handle the sales team
3. Maintain customer coordination
4. Provide sales support
5. Maintain decent communication skills
6. Engage data management

Role Overview

The role is designed to give comprehensive exposure to the candidate to various parts of the business and intended to transition into a business leadership role in 18-24 months

Job Responsibilities: 

• Acts as a strategic advisor to the Founder and senior management team, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress. 
• Ensure focus on strategic initiatives of the organization so that they are not lost on urgent and daily transactions. Drive time management for the Founder around these areas of focus 
• Key Result Areas are used to drive alignment, focus, agility, and business rhythm to achieve our strategic and business goals
• Identify risks associated with goals for the Founder and bring them front and center to find mitigation plans and support the Founder in implementing them. 
• Act as an Accountability partner to the Founder to ensure all commitments are met in time. 
• Act as a key thought partner, brainstorming & identifying solutions to challenges.  
• Manage a variety of long-term, cross-organizational projects
• Represents Founder in meetings through various communication channels with internal and external stakeholders. 
• Acts as the liaison between Founder and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time. 
• Participates with the Founder and senior management team in strategic planning, policy development, and decision-making. 
• Ensures timely and effective completion of projects and initiatives of the Founder. 
• Researches and recommends new and revised policies and strategies within India & International markets
• Determines & drives key performance indicators and how to measure team performance

Must Haves: 

• Your attention to detail and ability to stay on top of multiple things must be exceptional
• You must be able to multitask and drive programs or projects from ideation to execution
• You must have great people skills, and be a highly collaborative team player
• Have exceptional verbal and written communication skills
• Be extremely sharp and logical, with a strong sense of curiosity to always learn more
• High energy, strategic thinker with a data-driven, and analytical approach to solving problems  
• Excels at building relationships and networks; influences others to achieve outcomes. 
• Systems and process-thinker; loves creating order out of chaos. 
• Comfortable behind or front on the stage, supporting the person in the spotlight; thrives on helping others be their best selves and anticipating their needs before they are spoken.
• Strong consulting background, preferably from IT, with strong industry networks across various forums

Must Have Background for this Role:

• MBA from top tier institutes (IIMs or International business schools).
• 3-5 years of post-MBA experience at top consulting firms, high growth start-ups, VCs, or with Founders/ functional heads.
• 1-2 years of operating experience is a plus.

● Understand as a social product right from our top of the funnel, the free  and the pro features for Teenagers

● Understand the target User personal

● Ideating on new program pathways and working with subject matter experts on building an active, project based learning curriculum

● Responsible for the management and organisation of all programs, across the free and paid offering

● Building data driven structures to understand the effectiveness of learning and engagement initiatives

● Coordinating with the Business, Marketing, Product and Operations teams to drive learning and engagement objectives

● Build a culture of continuous learning and constructive feedback within the team geared toward futuristic learning vision

 

 

Expectations and Skills

● Bring founder’s mindset to work everyday, high ownership and drive to make a dent, high ambition

● Super high creativity and innovation driven approach to learning

● Proven Expertise in setting up and scaling Masterclasses (Cohort based live courses) and/or Project based learning pedagogy

● Proven Experience (5+ years) in managing large specialized teams

● Understanding of a social product and the category is building and complete alignment with the mission

● Hands on leadership, we don’t want managers but amazing leaders who can drive a sports team like culture by being the Captain rather than the Coach

● Fast iterations and super fast learning temperament as a leader

● Ability to handle multiple tasks, channels, diverse global team members

● Very strong in setting processes, dashboards, workflows, tracers, project management tools to keep everyone sane as we scale!

● Deep user understanding and user driven approach rather than business focused only

Founders are the alumnus of IIT-D, IIM-B and Wharton. They’ve 12+ years of experience as Venture capital and corporate entrepreneurship at DFJ, Vertex, InMobi and VP at Snyder UAE, investment banking at Unitus Capital - leading the financial services practice, and institutional equities at Kotak. They’ve a team of high-quality professionals coming together for this mission to disrupt the convention.

 

What you need to have:

• 10+ years of Collections experience in financial services (consumer credit or marketplace lending platforms/Banking/NBFC) and 5+ years of inhouse collection team management/leadership experience
• Demonstrated success leading a team in a fast-paced setting, managing SLAs across multiple channels, and achieving goals
• Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences
• Excellent work ethic with result-driven attitude
• Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy

Personality Traits :

• Dynamic and Pro-active, Fast-Paced
• Desire to make an Impact on Positive Customer Experience
• Ability to work independently without supervision
• Strong work ethic

Responsibilities
 Identify key metrics for business growth
 Map various business processes, systems to drive key metrics
 Design and implement business plans, processes to drive business growth
 Set comprehensive goals for performance and growth
 Oversee daily operations of the company and the work of executives (IT, Marketing,
Sales, Finance etc.), with respect to implementation of processes
 Evaluate performance by analyzing and interpreting data and metrics
 Write and submit reports to the CEO in all matters of importance

Requirements
 Proven experience as a growth leader in identifying key metrics and underlying process
for business growth
 Demonstrable competency in driving process implementation
 Understanding of business functions such as HR, Finance, marketing etc.
 Working knowledge of data analysis and performance/operation metrics
 Working knowledge of budgeting, sales, business development, and strategic planning.
 Agri Industry background is preferable
 Outstanding organizational and leadership abilities
 Excellent interpersonal and public speaking skills
 Aptitude in decision-making and problem-solving
 MBA from a Tier 1/2 University

Personal Attributes
 Proven leadership ability.
 Ability to set and manage priorities judiciously.
 Excellent written and oral communication skills.
 Excellent interpersonal skills.
 Ability to articulate ideas to both technical and non-technical audiences.
 Exceptionally self-motivated and directed.
 Keen attention to detail.
 Superior analytical, evaluative, and problem-solving abilities.
 Exceptional service orientation.
 Ability to motivate in a team-oriented, collaborative environment.

Veera is a dynamic US-Based startup, working to revolutionze the way rural markets are accessed and developed. 

The Operations Lead will be responsible for desinging and deploying a rural distribution strategy with our partners pan-India. This would mean the role would consist of the following:
1. Create rural logistics scheme, detailing the physical infrastructure and partners needed
2. Work with financial entities and CFO to build a 'financial logistics' plan to limit revenue leakage in the supply chain.
3. Monitor, fulfill and service the entire Veera supply chain, setting up touchpoints for data collection.
4. Ad-Hoc tasks as needed 

Compensation will be on an options basis, with commission based on channels succesfully created. This is open to discussion. There is an opportunity for rapid career advancement, with the startup eventually looking to hire the Operations Lead into the COO (Chief Operations Officer) role. 

Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible. Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietory TrueScore Algorithm. Truebil is looking for an enthusiastic and detail oriented individual who is passionate to work in an establish start-up and loves to challenge the status quo. If you enjoy finding solutions to complex problems and work in synergy with multiple teams to contribute & be a part of the family ready to change the used car industry, come and join our flagship venture. Designation: General Manager - Business Operations Location: Delhi / Bangalore Responsibilities: Key responsibilities 1. Lead a team of executives to manage procurement and sales processes for all cars 2. Developing and maintain relationships with new car dealers and corporate leasing companies. 3. Directly responsible for achieving purchase and sales targets and overall P&L statement of the vertical. 4. Pre-existing network amongst dealers (New car exchanges, local dealers, MFC, etc) and Brokers will be ideal 5. Should have a fair understanding of the Local used-car market, pricing and demographics. 6. Will be working across teams within the organization to maximize transactions. 7. Dynamic and aggressive attitude, hustler, team-player and fast-paced executioner 8. Office and Fieldwork will be equally distributed initially to build relations and network in the used car industry. Eligibility - Minimum 9 years- experience in used cars industry - Someone with Auction experience would be ideal - Experience in sales, procurement and refurbishment - Experienced in managing large teams - Have strong hold on sales of used cars - Should have strong network with new car exchange showrooms and dealers

Solarify (https://solarify.in), a solar energy services company, is on the lookout for an individual who is driven by the passion to sell. With existing networks and a portfolio of unique projects across Bangalore, Solarify is looking for someone who can scale their existing business to the masses.


Why Work With Solarify?

1. Higher than market standard incentives for sales made
2. Freedom to innovate and experiment on the job
3. Gain experience of selling a high-cost, high-impact products
4. Be a part of a young team and dynamic work culture


About The Job

The person excels at nurturing and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to qualify leads, leading to sales opportunities from new and existing customers.


Responsibilities

- Meet sales targets for specific customer segments
- Successfully create business opportunities from new and existing customer accounts
- Manage complex negotiations with senior-level executives and administrators
- Build rapport and establish long-term relationships with customers

Qualifications

> 1-3 years' quota carrying sales experience (preferably non-IT sales)
> Experience and working knowledge of CRM tools
> Demonstrable track record of achieving results

Personal Aptitudes

> Strong written and verbal communication
> Showcases leadership and initiative
> Effectively prioritise tasks and time
> Negotiate without getting flustered

Personal Attributes

> Result-oriented
> Incentive-driven
> Showcases empathy
> Risk-taking
> Accountable
> Punctual
> Tech-savvy
> High tolerance to ambiguity
> Detail-oriented

Inbound/outbound call process. Upselling added advantage. 6 days working. 4 promotions in a year. Package is not a constraint for right candidate