11+ Retail operations Jobs in Pune | Retail operations Job openings in Pune

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Role: Pre Sales Executive

Exp: 4+ Years

CTC: up to 6 LPA

Key Responsibilities:

· Act as the first point of contact for incoming customer leads and inquiries.

· Conduct product presentations, site walkthroughs, and client meetings.

· Understand customer needs and tailor solutions accordingly.

· Coordinate with the sales and marketing teams to ensure seamless lead handovers.

· Maintain updated records of client interactions and follow-ups in CRM.

Key Requirements:

· Languages: Fluency in Marathi, Hindi, and English is mandatory.

· Experience: Minimum 4 years of pre-sales experience in a reputed organization.

· Industry: Preference for candidates from real estate or financial services (e.g., American Express, banking, insurance).

· Location: Willingness to work full-time from the Songbirds Sales Office.

· Strong interpersonal skills with a customer-first mindset.

· Self-motivated, goal-oriented, and excellent in follow-up and communication.

Department: S&C – Site Reliability Engineering (SRE)  

Experience Required: 4–8 Years  

Location: Bangalore / Pune /Mumbai 

Employment Type: Full-time

• Provide Tier 2/3 technical product support to internal and external stakeholders. 
• Develop automation tools and scripts to improve operational efficiency and support processes. 
• Manage and maintain system and software configurations; troubleshoot environment/application-related issues. 
• Optimize system performance through configuration tuning or development enhancements. 
• Plan, document, and deploy applications in Unix/Linux, Azure, and GCP environments. 
• Collaborate with Development, QA, and Infrastructure teams throughout the release and deployment of lifecycles. 
• Drive automation initiatives for release and deployment processes. 
• Coordinate with infrastructure teams to manage hardware/software resources, maintenance, and scheduled downtimes across production and non-production environments. 
• Participate in on-call rotations (minimum one week per month) to address critical incidents and off-hour maintenance tasks. 

Key Competencies 

• Strong analytical, troubleshooting, and critical thinking abilities. 
• Excellent cross-functional collaboration skills. 
• Strong focus on documentation, process improvement, and system reliability. 
• Proactive, detail-oriented, and adaptable in a fast-paced work environment. 

Job Summary:

We are seeking a highly skilled and certified Workday Functional Consultant with 5–10 years of hands-on experience in Workday implementation, support, and enhancement projects. The ideal candidate will hold certification in one or more of the following modules:

• Core HCM
• Core & Advanced Compensation
• Payroll & Absence
• Security
• Workday Help
• Recruitment

The role involves working closely with business stakeholders, HRIS teams, and technical consultants to deliver scalable and efficient Workday solutions aligned with business needs.

Key Responsibilities:

• Act as a subject matter expert (SME) in one or more certified Workday modules.
• Lead or support Workday implementations, enhancements, or optimization projects.
• Translate business requirements into functional configurations within Workday.
• Participate in or lead design sessions and provide functional recommendations.
• Configure and test Workday modules based on approved requirements.
• Support Workday system upgrades and new feature rollouts.
• Assist in resolving daily operational and production issues.
• Provide end-user training, documentation, and support.
• Work collaboratively with cross-functional teams including HR, Finance, IT, and external vendors.
• Ensure Workday security configuration and access control are aligned with compliance standards.
• Perform data analysis, validation, and reconciliation related to Workday transactions and integrations.

Required Qualifications:

• 5–10 years of hands-on Workday functional experience.
• Certification in at least one of the following Workday modules (must be current or verifiable):
• Core HCM
• Core & Advanced Compensation
• Payroll & Absence
• Security
• Workday Help
• Recruitment
• Experience in full lifecycle Workday implementation(s) or major enhancement projects.
• Strong knowledge of Workday business processes, security, and reporting.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Multi-module certification is a strong plus.
• Experience with Workday Studio or Integrations is a plus (even if not core responsibility).
• Familiarity with agile project methodologies.
• Workday reporting (custom reports, dashboards) experience.

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

This role requires a self-motivated leader with direct Product Management experience delivering Solutions around MS Teams Telephony. Candidate must have a keen sense of the overall UCC market, competitive awareness of the India Unified Communications and Collaboration solutions market and provide critical strategic direction related to India Domestic and Global UC objectives.

The Candidate will be responsible for the India UCaaS/MCS objectives and targets. Also, responsible for Product Life cycle management that involves Envisage, Concept, Framework, Partnerships, Process, Engineering validation, Documentation, GTM etc.

the other responsibility involves Pricing, Bundling, Enablement through Trainings, Adoption and Growth strategy that plugs into our entire UCaaS/MCS portfolio. Critical to success will be identifying Enterprise and Partner offers, migrating customers to the next generation UCC platform with Regulatory compliance, differentiated solution capabilities ensuring that lifecycle management and improving adoption services.

The Product Manager will champion and execute across cross-functional teams and drive solution enablement discussions with Sales, Solutions, Engineering, Service Assurance, Operations, Technology & Service Development teams. The successful candidate will be setting objectives and delivering results that have a significant impact on product adoption.

The Product Manager will champion projects through the Tata Communications New Product Introduction/Agile Development process and lead the UCaaS/MCS Workstream that is accountable for the delivery and customer acceptance of the solutions.

The Global Product Manager will be fully responsible for the Annual Operating Plan (AOP), P&L and CAPEX/OPEX of all UCaaS/MCS business initiatives and programs. Key focus will be on Gross and Net Revenue contribution and growth targets that are assigned to the UCaaS/MCS portfolio.

Salesforce Architect

Location: Pune | Salesforce Years of Experience: 8 Years+

About the role:

As a Salesforce Pre-Sales Solution Architect, you will own the integrity and strength of the

solutions recommended. You’ll be acting as a trusted advisor to our team and clients, and an

effective mentor for other Salesforce professionals working alongside you. You will need a

deep understanding of the Salesforce platform but just as importantly, top-notch people

skills to get your ideas and solutions across to stakeholders and gain integrity to get your

visions built into successful solutions.

Responsibilities

This is a varied Salesforce Solution Architect role, with the following responsibilities:

 Conduct research into clients’ use of Salesforce, producing a report of findings with

recommended steps and a roadmap for Salesforce solutions,

 Provides technical support in sales calls, solution presentations, and assists the client

partners in managing the deal cycle

 Translates customer business objectives and requirements into solutions and level-

of-effort estimates to implement those solutions

 Provides input for RFI and RFP responses, including the effort estimate, project team,

timeline, implementation methodology and solution components

 Delivers excellent Salesforce sales presentations to the customer in support of the

sales process

 Acts as trusted advisor to customers by anticipating customer needs and identifying

appropriate solution alternatives

 Responds to customer questions and objections on technical issues

 Validates technical recommendations against customer requirements and assists

with preparing statements of work

 A strategic approach to solution design, with a proven ability to develop and execute

tactical plans to support the strategy

 Collaborate with colleagues and customers to create prototypes and proofs of

concept as a means of eliciting and defining requirements,

 Review solutions and recommending improvements,

 Groom and refine the Salesforce product backlog, in liaison with stakeholders on the

project,

 Own the design of Salesforce and (optionally) other affiliated solutions for Sales,

Service, and platform solutions,

 Act as a release manager, approving configuration and coded items to be deployed

between environments. Where appropriate, this could include deploying changes,

 Provide guidance on user story writing style,

 Ensure success and acceptance criteria are defined for each story,

 Describe and illustrate designs with appropriate justifications,

 Ensure documentation of the steps for testing,

 Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,

 Supervise the configuration, quality assurance, testing, and deployment of

Salesforce,

 Collaborative project and workstream planning.

Required Qualifications and Background

 At least 5 years’ experience in a leading role in designing & providing solutions in

Salesforce projects,

 Excellent communication skills, written, verbal, and interactive when online,

 Minimum Salesforce certified:

 Administrator

 Sales Cloud Consultant

 Service Cloud Consultant

 Platform App Builder

 Salesforce Designer certifications,

 Salesforce Architecture certifications – Technical & Solution Architect

• HTTP APIs 
• SQLite
• Firebase
• Git

• AWS
• MQTT
• IoT
• AWS Cognito 
• Knowledge about Hardware IoT, ESP32, ESP8266, NodeMCU etc.

Built on a foundation of AI we are automating enterprise application integration, data integration, data preparation for Analytics and bot automation. We are looking to build our engineering development center in Pune with passionate and entrepreneurial developers at all levels (Interns, Fresh Graduates, Senior Software Engineers and Architects).