11+ Marketing operations Jobs in Delhi, NCR and Gurgaon | Marketing operations Job openings in Delhi, NCR and Gurgaon

Below find the Job Description:-

Skill Set :

•  Hands-on experience with Advance Excel. 
• Team Handling experience
• The ability to generate excel reports & Validate them.
• Problem solving attitude
• Team Player

Job Responsibilities :

• Hand On experience in payments, stock management, Ecommerce Operations, Online Market Place, Cataloging (Procurement  Expert/ Inventory Management).
• Minimum 5 years of team handling experience
• Strong interaction with Internal & External teams.
• Managing Internal & External Merchants.
• Ticket & Escalation Management.
• Sale Support & getting higher discounts to improve sales

About the Role

We are seeking a highly skilled Senior AI/ML Engineer to join our dynamic team. The ideal candidate will have extensive experience in designing, building, and deploying machine learning models and AI solutions to solve real-world business challenges. You will collaborate with cross-functional teams to create and integrate AI/ML models into end-to-end applications, ensuring models are accessible through APIs or product interfaces for real-time usage.

Responsibilities

• Lead the design, development, and deployment of machine learning models for various use cases such as recommendation systems, computer vision, natural language processing (NLP), and predictive analytics.

• Work with large datasets to build, train, and optimize models using techniques such as classification, regression, clustering, and neural networks.

• Fine-tune pre-trained models and develop custom models based on specific business needs.

• Collaborate with data engineers to build scalable data pipelines and ensure the smooth integration of models into production.

• Collaborate with frontend/backend engineers to build AI-driven features into products or platforms.

• Build proof-of-concept or production-grade AI applications and tools with intuitive UIs or workflows.

• Ensure scalability and performance of deployed AI solutions within the full application stack.

• Implement model monitoring and maintenance strategies to ensure performance, accuracy, and continuous improvement of deployed models.

• Design and implement APIs or services that expose machine learning models to frontend or other systems

• Utilize cloud platforms (AWS, GCP, Azure) to deploy, manage, and scale AI/ML solutions.

• Stay up-to-date with the latest advancements in AI/ML research, and apply innovative techniques to improve existing systems.

• Communicate effectively with stakeholders to understand business requirements and translate them into AI/ML-driven solutions.

• Document processes, methodologies, and results for future reference and reproducibility.

Required Skills & Qualifications

• Experience: 3-5+ years of experience in AI/ML engineering roles, with a proven track record of successfully delivering machine learning projects.

• AI/ML Expertise: Strong knowledge of machine learning algorithms (supervised, unsupervised, reinforcement learning) and AI techniques, including NLP, computer vision, and recommendation systems.

• Programming Languages: Proficient in Python and relevant ML libraries such as TensorFlow, PyTorch, Scikit-learn, and Keras.

• Data Manipulation: Experience with data manipulation libraries such as Pandas, NumPy, and SQL for managing and processing large datasets.

• Model Development: Expertise in building, training, deploying, and fine-tuning machine learning models in production environments.

• Cloud Platforms: Experience with cloud platforms such as AWS, GCP, or Azure for the deployment and scaling of AI/ML models.

• MLOps: Knowledge of MLOps practices for model versioning, automation, and monitoring.

• Data Preprocessing: Proficient in data cleaning, feature engineering, and preparing datasets for model training.

• Strong experience building and deploying end-to-end AI-powered applications— not just models but full system integration.

• Hands-on experience with Flask, FastAPI, Django, or similar for building REST APIs for model serving.

• Understanding of system design and software architecture for integrating AI into production environments.

• Experience with frontend/backend integration (basic React/Next.js knowledge is a plus).

• Demonstrated projects where AI models were part of deployed user-facing applications.

• NLP & Computer Vision: Hands-on experience with natural language processing or computer vision projects.

• Big Data: Familiarity with big data tools and frameworks (e.g., Apache Spark, Hadoop) is an advantage.

• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a focus on delivering practical AI/ML solutions.

Nice to Have

• Experience with deep learning architectures (CNNs, RNNs, GANs, etc.) and techniques.

• Knowledge of deployment strategies for AI models using APIs, Docker, or Kubernetes.

• Experience building full-stack applications powered by AI (e.g., chatbots, recommendation dashboards, AI assistants, etc.).

• Experience deploying AI/ML models in real-time environments using API gateways, microservices, or orchestration tools like Docker and Kubernetes.

• Solid understanding of statistics and probability.

• Experience working in Agile development environments.

What You'll Gain

• Be part of a forward-thinking team working on cutting-edge AI/ML technologies.

• Collaborate with a diverse, highly skilled team in a fast-paced environment.

• Opportunity to work on impactful projects with real-world applications.

• Competitive salary and career growth opportunities

• Have a deep understanding of NLP, Computer Vision
• Potentially have exposure to Knowledge Graphs
• Have strong solution skills in translating customer needs to product requirements
• Engineering background mandatory, you will be expected to get hands-on with code and data
• Project manage the delivery of POCs and Product, interfacing with engineering and implementation teams
• Propose and implement fast Proof of Concepts and lightweight experiments
• Ability and experience working with technical teams, and development, requirement analysis, or PM experience around APIs is a plus
• Excellent analytical skills with a tendency to prefer data over instinct
• Experience working in a fast-paced environment, with competing resources and priorities, through planning, development, and launch.
• Exposure to data science will be a big plus.
• Exposure or experience in Financial Services a big plus

• Join a client call and understand what their requirements are
• Work with a developer (or solo) to build a quick POC using our technologies for the client
• Work with the engineering team to build and deploy production solutions (cloud and on-prem)
• Do calls with client technical, architecture, and data science teams to explain our product and deployment

• At least 3 years of diverse experience in product or services organizations working on NLP driven products
• Experience in serving Enterprise / Fortune 500 Clients
• Familiarity with the competitive landscape of NLP and Computer Vision products
• Experience in IDP / RPA a big plus
• Expertise in programming using Python or similar scripting languages
• In-depth exposure to technologies used in web-based SaaS products, including REST APIs
• Sound understanding of Postgres and NoSQL databases such as MongoDB

• AWS
• Azure
• ELK
• Google APIs
• Microservices Architecture Pattern

• Resourcefulness- - we're looking for versatile developers who are good at figuring out what they need to use, learn, build, re-purpose to get the job done quickly and efficiently.
• Ownership- - We like to be directive and not prescriptive in our management. We- d love for you to take ownership of what you work on, and tell us what to do, rather than the other way round.
• Work Ethic- - We've grown up on Wall Street. We work hard and have aggressive goals. We want our teammates to be focused, goal-oriented, and consistent high achievers.
• Execution Focus- - Our business is about getting things done and getting things done right. We want outcome-focused colleagues who can multi-task, and execute quickly and elegantly.

JD of the Scrum Master.

Along with Scrum Master we need couple of BI developers skilled in Power BI with 3-4 Years of relevant experience in BI and 1+ years of experience in Power BI.

• Responsible for handling the scrum process in a POD structure with coordination of POD team and product owner in Agile methodology
• Supporting the Product Owners to groom and maintain the product backlog in good shape and make them ready for the next sprint
• Facilitating discussion, administrating, and conflict resolution to get the work done including monitoring, tracking and communication to relevant stakeholders.
• Follow the scrum rituals such as sprint planning, daily scrum, stand-up meetings, facilitate & scheduled meetings, demo, decision-making process etc.

  Competencies

• Overall 2-4 years of IT project management and delivery experience with 2+ years of Scrum Master experience in data analytics projects
• Ability to take and understand the commitment to deliver the product on time
• Applicable knowledge of the technologies used by the team, for example in Data Analytics/Data Science area
• Planning and problem solving with product management and delivery teams
• Certified Scrum Professional

Your job responsibilities include

• Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.
• Reviewing technical requirements and adapting those into a Force.com application.
• Communicating with end-users to fully understand client expectations.
• Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.
• Requirement analysis, database design, coding, testing, implementation and maintenance of Salesforce and associated software applications.
• Managing technical delivery of integrations and custom extensions.
• Providing hands-on support in software/application architecture, development, design, independent analysis and problem resolution.
• Overseeing development, design, UI and technology integration efforts for effective completion of a project.
• Salesforce.com setup, configuration, customization, data Migration and deployment of applications to Force.com platform
• Providing guidance to clients over technology, processes and applications while updating them on regular project related developments.

• 3+ years of experience in Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands on experience in Salesforce Lightning development.
• Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.
• Solid experience of Lightning component development and Salesforce customization.
• Convert business requirements into well-architected solutions that best leverage the Salesforce.com platform. Develop the technical Design, custom solution and system design based on lightning platform
• Minimum of 6 months Lightning Component development experience.
• Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.
• Minimum of 6 months experience with Lightning Design System framework.
• JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS
• Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.
• Implementing REST integration (Salesforce.com web services API, REST API, JSON, Apex, HTML)
• Being a Certified Force.com Developer is a must, an Advanced Developer is highly desirable
• Strong knowledge of Agile methodology
• Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML
• Experience in SFDC customization, integration and administration
• The ability to lead workshops and provide direction to your team members
• Excellent communication and presentation skills

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

What is the work?

• You will be a part of Technology Team, involved in all the stages of architecture to development of our web based applications product.
• Designing and developing applications using Microsoft Technologies (ASP.NET MVC, C#, ASP.NET Core) with Angular or React JS
• Writing detailed programs through discussion with clients, clarifying what actions the program is intended to perform

What skills and experience are we looking for?

• Minimum 3 years of working experience in .NET based application.
• Must have knowledge with Asp.net Core 2.0 or higher, Web API & C#.
• Must have atleast 1 year of current working experience into asp.net core along with either Angular or React JS.
• A good understanding of modern front-end web development techniques including HTML5, CSS3, JavaScript, knockout, angular, react js, and jQuery libraries.

• Experience of debugging and troubleshooting websites and web applications.

• Knowledge of Azure and DevOps process and worked with 'Source control' (SVN/TFS/GIT/VSTS).
• Knowledge of Agile Development Methodologies like SCRUM.
• Willingness to learn and improve.
• Should possess strong problem-solving skills.
• Good Communication skills
• Has the ability to do multitasking and assist others by maintaining strong communication with colleagues and clients .