11+ ICS Jobs in Mumbai | ICS Job openings in Mumbai

JD –

Having experience in Implementing Integration Solutions using Oracle Integration Cloud Service.

Developed integration between SaaS application (Oracle Cloud ERP, Oracle Cloud HCM) and between SaaS and PaaS application

Should have worked extensively on minimum 3-4 Technology Adapters like File, Database, Oracle ERP & FTP adapter

Should have excellent skill in Web Service technologies such as XML, XPath, XSLT, SOAP, WSDL, and XSD

Experience in all phases of software development lifecycle from gathering requirements to documentation, testing, implementation and support Ability to troubleshoot technical and configuration issues

Should be able to communicate effectively with the functional & technical groups and various technical team members.

Ensure completion of tasks, milestones, and components including Technical specifications, design specifications, configurations, quality assurance, implementations, and project reviews

LogiNext is looking for a technically savvy and passionate Junior DevOps Engineer to cater to the development and operations efforts in product. You will choose and deploy tools and technologies to build and support a robust and scalable infrastructure.

Knowledge in building secure, high-performing and scalable infrastructure. Experience to automate and streamline the development operations and processes. You are a master in troubleshooting and resolving issues in non-production and production environments.

Responsibilities:

Scale and optimise a variety of SQL and NoSQL databases, web servers, application frameworks, caches, and distributed messaging systems Automate the deployment and configuration of the virtualized infrastructure and the entire software stack Support several Linux servers running our SaaS platform stack on AWS, Azure, GCP Define and build processes to identify performance bottlenecks and scaling pitfalls Manage robust monitoring and alerting infrastructure Explore new tools to improve development operations

Requirements:

Bachelor’s degree in Computer Science, Information Technology or a related field 0 to 1 years of experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure Knowledge in Linux/Unix Administration and Python/Shell Scripting Experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure Knowledge in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms Experience in enterprise application development, maintenance and operations Knowledge of best practices and IT operations in an always-up, always-available service Excellent written and oral communication skills, judgment and decision-making skills

We are looking for a Frontend UI Developer to translate UI/UX designs and/or wireframes into User Interfaces using HTML, CSS, Javascript and jquery. He/ she will be responsible for a pixel-perfect conversion of the defined layout. They need to be competent with responsive coding/adaptation to ensure the correct rendering of the design when viewed on various formats including web, mobile, etc. The Front-end coding resource also needs to be familiar with design conventions and best practices and needs to follow the same to write easily scalable code

About Us: 

At Growisto, we provide simplified solutions to complex business problems. Our strategies have helped companies build pathways to reach and earn their customers, the right way. As a team, we are obsessively passionate about technology and data and see it as an opportunity for digital growth. Nothing gives us a bigger kick than boosting sales!

Objectives of this role:

We believe that HR is not a support function but is the core part of our business. We are looking for a person who can join our core team to help us grow the business further. With the increase in team size, we do feel the need of the expertise of an experienced person to achieve the following objectives:

1. Building the culture of the company and retaining it as we scale up further
2. Our policies are people-friendly
3. The team is motivated and committed
4. Hiring the right people
   
   

This role is about taking complete ownership of the above objectives.

Roles and responsibilities:

Although the roles and responsibilities will be governed primarily by the objectives mentioned above, here are the few activities which will surely be part of the role:

• Collaborate with senior leadership to understand the organization's goals and strategy related to HR planning, recruitment, employee engagement and development, C&B, Learning and Performance Management
• Plans, leads, develops, coordinates and implements policies, processes, training, initiatives and surveys to support the organization’s human resource compliance and strategy needs
• Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; Learning and organizational development
• Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system
• Monitors and ensures the organization’s compliance laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance
• Maintains knowledge of trends, best practices in human resources and employment laws. Applies this knowledge to communicate changes in policy, practice, and resources to management
• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management

Work with a world-class fin-tech maverick that is focusing on creating a powerful future-focused infrastructure with sophistication and transparency.

Our client is a cross border payment platform started in 2014, with a vision to simplify the cross-border payments experience for consumers. It later expanded and scaled its offerings to meet the needs of SME’s, Financial Institutions, Enterprises, and other payment service providers. It is currently accessible in 90 countries dealing with 63 currencies, developing cutting-edge products and solutions that solve the most crucial problems in the FinTech space.

As a Manager/ Sr. Manager Talent Acquisition, you will be responsible for setting up and driving our core programs of sourcing talent and raising the bar of talent that comes to the company.

What you will do:

• Sourcing, engaging and recruiting mid to senior level hires for positions globally
• Owning hiring for Non Tech positions covering Business Development, Customer Success, Operations, Marketing, and G&A roles across multiple countries globally including the APAC, Europe and US regions.
• Partnering with hiring managers to execute on hiring plans
• Developing proactive sourcing strategies to engage and developing a pipeline of passive talent apart from active pool.
• Creating strong governance with hiring teams to identify trends within the market, strategizing on outreach approaches, and brainstorming creative search methods.
• Leveraging internal tools to build pipeline and engaging active and passive talents in the markets
• Focusing on diversity and inclusion hiring and ensuring a diverse candidate slate across all roles.
• Reporting on recruiting metrics and performance reports on a regular basis

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge