Business Analyst- Mumbai (Andheri)

FCI is revolutionizing customer communications by delivering an amazing digital experience to organizations of all sizes with the help of a dynamic, interactive and highly personalized communications. Our mission is to eliminate the dead, one-way communications and make it easy for organizations to lean on one-to-one customer experiences. FCI provides customer communication management solutions and services to organizations to meet their business goals, support regulatory compliance, and drive business growth. At FCI, we believe there is a better way to communicate with your customers. A more valuable, less stereotyped way where customers are engaged rather than just being informed. We enable organizations to create amazing digital experiences (DX) for their customers through interactive, on-demand and batch communications. We focus on customer-centricity which is one of the core aspects of delivering delightful customer experiences. We offer a wide range of services starting from CCM implementation, migration, and version upgrades to quality assessment (QA). FCI serves a gamut of SMBs and large-scale enterprises that come from diversified industry verticals such as banking, insurance, financial services, healthcare, telecom and utility.