Business Analyst- Mumbai (Andheri)

About the Company:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing. Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together. If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

About the Role:

We are seeking a highly skilled Technical Lead – AI who combines deep technical expertise in AI/ML with strong leadership capabilities. The ideal candidate will be responsible for designing AI architectures, leading development teams, and ensuring the successful implementation of AI-driven solutions. This role requires a hands-on technical leader who can guide engineers, solve complex AI problems, and collaborate with cross-functional teams to translate business needs into innovative AI solutions.

Responsibilities:

Technical Leadership:

• Lead the design and development of AI/ML solutions and intelligent automation systems.
• Provide technical guidance and mentorship to AI engineers and developers.
• Conduct architecture reviews, code reviews, and technical evaluations.
• Ensure adoption of best practices in AI model development, testing, and deployment.

AI Solution Development:

• Design and implement machine learning, deep learning, and generative AI models.
• Develop AI-powered solutions such as chatbots, recommendation engines, NLP systems, and predictive analytics models.
• Work on LLM-based applications, prompt engineering, and AI workflow automation.
• Build scalable AI APIs and production-ready AI systems.

Innovation & Research:

• Stay updated with the latest advancements in AI, Machine Learning, and Generative AI technologies.
• Evaluate new tools, frameworks, and technologies to enhance AI capabilities within the organization.
• Contribute to internal AI initiatives and innovation projects.

Required Qualifications:

• 6–8 years of experience in Artificial Intelligence, Machine Learning, or Data Science.
• At least 2 years of experience in a technical leadership or senior engineering role.
• Proven experience building production-level AI applications.

Required Skills:

• Strong programming experience in Python.
• Hands-on experience with Machine Learning frameworks such as, TensorFlow, PyTorch, Scikit-learn
• Experience working with Generative AI and Large Language Models (LLMs), LangChain, Llama Index, or similar AI orchestration frameworks.
• Strong knowledge of Natural Language Processing (NLP).
• Experience building AI APIs and integrating AI into applications.
• Familiarity with vector databases, embeddings, and RAG architectures.
• Hands on knowledge of Full Stack Development.

Stable Money presents a great opportunity to be a part of the founding team and participate in the 0 to 1 journey If you have at least 6 years of experience and you're someone who's all about distributed architectures, system design wizardry, and making Go or Java dance to your tune, read on!

What We’re Looking For:

Architecting Marvels: Designing and implementing scalable, resilient distributed systems that make our platform sing.

Coding Ninjutsu: Crafting elegant, efficient code in Go and/or Java that runs like clockwork.

Keeping Watch: Hands-on with monitoring and troubleshooting using open-source Observability stack—think Loki, Grafana, and all things metrics.

Cloud Whisperer: Leveraging core AWS services to build and maintain robust infrastructure that never sleeps.

Pipeline Maestro: Setting up and optimising CI/CD pipelines to keep our deployment game strong.

Mentoring Mastery: Guiding and mentoring junior engineers, sharing your wisdom and helping them grow into future stars.

Bonus Points:

Startup Savvy: Thrived in the fast-paced, dynamic environment of a startup.

Fintech Finesse: Familiarity with the unique challenges and regulations of the fintech industry.

If you're excited about joining a dynamic team where you can architect, code, mentor, and innovate, send us your resume! Let's chat about how you can help us revolutionize the fintech space. 🚀

outbound calling, voice process

Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world.

Desired Profile:

• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
• Experience with development and implementation of ServiceNow ITSM modules
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with extending the ServiceNow schema to custom applications
• Understands technical and functional design requirements related to ServiceNow Create and manage scripts and workflow
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Fundamental understanding of ITSM, ITIL or CMDB  
• Experience presenting and conducting demo reviews with client stakeholder
• Experience with ServiceNow's ServiceWatch and/or Discovery tools
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
• Advanced experience with ServiceNow implementations
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly

We are looking for a Senior Python Developer to build functional and efficient server-side applications.

Senior Python Developer responsibilities include participating in all phases of the software development lifecycle. If you’re a seasoned developer with a love for back-end technologies, we’d like to meet you.

Your ultimate goal is to create high-quality products that meet customer needs.

Responsibilities

• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally to insure the project meets business objectives and compliance standards
• Support test and deployment of new products and features
• Participate in code reviews
• Manage testing and bug fixes
• Prepare technical documentation
• Collaborate with UX/UI designers to implement design into the code
• Implement software enhancements and suggest improvements

Qualifications

• Bachelor's degree in Computer Science (or related field)
• 3+ years of work experience as a Python Developer
• Experience with Python frameworks (e.g. Django, Flask, Bottle)
• Expertise in Object-Oriented Design, Database Design, and XML Schema
• Experience with Agile or Scrum software development methodologies
• Ability to multi-task, organize, and prioritize work
• Familiarity with Amazon Web Services (AWS) and REST API
• Understanding of databases and SQL
• Knowledge of machine learning is a plus
• Attention to detail
• Leadership skills

As front-end engineer, you’ll be responsible for end-to-end development of products and services that align with business objectives.

Work Culture

1. Grow your skills, experiment with cutting edge technologies and tools
2. An environment that encourages creative thinking and limits red tape
3. Collaborate with fellow engineers, product management, clients and end users
4. Execute responsibilities effectively and honestly

Skills and Experience

1. Minimum 5 years of javascript development experience
2. In-depth understanding of javascript and reactjs
3. Experience in designing effective data structures and algorithms
4. Experience in object-oriented and functional programming paradigms
5. Experience in consuming REST web services.
6. Experience and understanding of any backend framework would be a plus
7. Experience with version control and project management tools
8. Excellent oral and written communication (english + 1 local language)
9. Analytical and problem-solving skills
10. Familiarity with any cloud service provider - aws/digital ocean/azure

Signs you would be a good fit

1. You enjoy crafting elegant, well-tested solutions, not just delivering working code
2. You have logical and well-researched opinions on existing and new technologies, and relish the learnings and challenges of working on different platforms and products
3. You have an entrepreneurial mindset
4. You are a quick learner with proven reasoning skills
5. You explore beyond your resume

About Eloquent Studio Pvt Ltd

Team of 1-10 people

Located in Pune, Maharashtra, India

About Hop:

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 3-4 years of experience in Frontend development.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Has good code reviewing skills for conformance.
• Has good software testing skills and good code writing skills.

Technical Skills

• Relevant work experience as a UI Developer. Proficient in JavaScript , ReactJS and/or Reactive Native, Angular , JQuery Experience with HTML, CSS, Knowledge of web services and related technologies (REST) Experience with Web Services and API integration
• Candidate should have a stronghold on HTML & CSS
• Can understand and troubleshoot REST APIs calls
• Database administration and management of a hosting environment such as AWS.
• Knowledge of SASS & LESS will be a plus as well
• Sound understanding of relational and non-relational DB systems such as MySQL, Postgres, MongoDB etc.
• Has experience dealing with JIRA (issue tracking tools), Confluence (knowledge management) tools.
• Experience with building and maintaining microservices.
• Experience with building and integrating the core system with external APIS.
• Good to have: Domain knowledge in the BFSI tech stack.

Day-to-Day Responsibilities 

1. Use JavaScript and cutting-edge JS frameworks to develop front end applications that follow industry-standard design patterns, development methodologies, and deployment models
2. Solve and articulate complex problems through application design, product development, and user experiences. 
3. Develop software used by people who are not software developers--ensure the exceptional software you create influences them to be exceptional professionals in their respective fields
4. Collaborate with other programmers and mentor junior engineers through the development process
5. Leverage the knowledge of your peers to better understand business trends, customer communities, and technology adoption patterns
6. Evolve your language skills in JavaScript by staying current with complementary programming languages, development methodologies, user interface design techniques, and database tools.

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Graduate (Any Discipline)
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• Excellent English - Verbal & Written (Highly Professional English)
• Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)