Business Analyst- Mumbai (Andheri)

Job Description

Understanding the client's requirements and consequently strategizing effective lead generation campaigns accordingly

Being the post-sales SPOC for the client and ensuring optimal lead delivery

Overseeing a team of Telecallers and data entry analysts to ensure client delivery and satisfaction

Working closely with the sales and business development team and communicating campaign feasibility after doing effective due diligence of each proposed campaign

Job Requirements:

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

Job Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Manage complete client and internal operations

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

EverestEngineering -Software Engineering when you need it. High quality, scalable, distributed development teams are ready to help you now. Sustainable software development. Fit for purpose. Doing the right thing both for our customers and for yours.

As a team, we are passionate and motivated by the impact our organization can have on our customers, employees, the industry, and the world. We are here to accelerate software innovation by digitally connecting the global workforce. Through our experience, we know that working with remote teams and getting it right can become a competitive advantage for organizations. We want to provide this advantage to customers and partners that are trying to have a positive impact on the world through software innovation

Excellence is at the forefront of our mission. We see an opportunity to shift the narrative of working with offshore teams - from a frustrating cost-cutting exercise to a beneficial value addition.https://everest.engineering/

Our experience means we understand the problems software companies face trying to build offshore distributed teams because we've been there before ourselves.

We work iteratively together to manage these problems for you, or to provide extra capacity in peak times so that you can do what you do best – deliver amazing innovations and delighting your customers
To see the quality of our code, you can checkout some of our open source projects: https://github.com/everest-engineering" target="_blank">https://github.com/everest-engineering

Specialties- 

Big Data, Web Development, Mobile Development, Agile Development, Data Analytics, Software Product Development, and Remote Working

HeadQuarters- Melbourne, Victoria

We love people who in general - 

• have a passion to own and create amazing products.
• are able to clearly understand the customer’s problem.
• are a good collaborative problem solver.
• are a really really good team player.
• are open to learn from others and teach others.
• are able to take the meaningful feedback and improve continuously.
• can commit to inclusion, equality & diversity.
• can maintain integrity at work.

You are the one if - 

• you love solving problems.
• you have a keen interest in understanding and analysing the customer problems and solutions. 
• you possess good listening, communication (verbal & written) and presentation skills.
• you can empathise easily with customers.
• you can facilitate and lead workshops that generate customised business solutions.

• analyse the as-is system and collaborate with clients to create artefacts (personas, journeys, epics, stories, to-be system etc.) to outline business vision, objective, product roadmap, and a project release plan.
• effectively manage the scope and constraints of the project.
• work in agile teams that help in the successful delivery of a project.
• effectively prioritise and obtain buy-in from all the stakeholders to help the team with the requirements.
• write detailed stories to help the team understand the requirements.
• demonstrate flexibility in picking up things/roles needed for the successful delivery of the project. 
• collaborate with the UX team to understand and contribute to the user research & design process.
• be an effective liaison between the client and your team to manage the product backlog and keep an eye on the software delivery.

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :

• Process steps, number of applications involved, and process steps per application
• Process volumes, including any seasonal variations.
• FTE needed to execute the process
• Average handling time
• Process interdependencies
• Target SLA , Financial or regulatory points associated with the process.
• Process error rate, error volumes, and exception handling steps
• % of process steps including paper, voice, digital etc.

• Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:

• Identifying & documenting clearly
  • The steps in the process suited for automation
  • The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
  • Outputs and exceptional handling scenarios
  • Scenarios and test data
• Reduction in Average handling, and FTE takeout as a result of automation
• Recommendations to alter or reengineer process to improve automation potential
• Processes that are not suitable, or would not lend any return on investment

• Ensures the designs are documented within the defined project timelines, and with quality.
• Performs Quality Control via reviews of the design created by other business analysts.
• Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
• Serves as the functional expert for the development and test teams.
• Resolve queries/issues from the development and test teams.

 KEY SKILLS

• 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
• Working experience as a process architect/business analyst
• Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
• Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
• Eye for detail and good documentation skills are needed
• Fluency in English, both written and verbal essential
• Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
• Advanced problem solving and analytical skills. 
• Ability to multi task in a fast-paced environment.

• Collaborate with both internal and external stakeholders to develop digital asset management strategy, integrating the DAL into all relevant business processes

• Master the organization’s digital asset management platform, managing user access, and providing support and training to help ensure accessibility and ease-of-use for both internal and external stakeholders

• Maximize discovery of digital assets by enhancing digital assets with metadata that follows established guidelines and is consistent with business objectives.

• Support lifecycle of image assets after creation, including ingesting, archiving and expiration within DAL and PIM System.

• Responsible for how internal/external stakeholders and qualified external collaborators can access, use, and interact with the company’s digital assets.

• Contribute to the development and implementation of workflows for DAL while documenting best practices and monitor implementation.

• Generate asset reports and conduct audits to maintain and ensure accurate digital asset procedures and policies in both PIM and DAL

• Excellent interpersonal, communication, and team-facilitation skills Strong analytical and problem-solving skills.

• Previous experience with product attribute data, Previous experience with data mapping and data validation.

• Previous experience with digital asset management, Knowledge or and ability to perform data gathering, analysis and process flow design

• Knowledge of SAP a plus, Basic project management skills a plus

• Immediate to advanced skills in Excel required ,Experience with both agile and waterfall project software development methodologies.

• Strong experience in user testing and project management.

• DAM/DAL with major platforms (Widen) a plus.

• Must be detail oriented with strong analytical skills.
• Must be able to work in a fast-paced environment with the ability to manage multiple priorities and multiple deadlines.