OFSAA Consultant

• Strong Lead Search Engineer / AI-ML Leader Profile
• Mandatory (Experience 1) - Must have minimum 11+ years of hands-on experience in Search / Information Retrieval / NLP / Machine Learning
• Mandatory (Experience 2) - Must have minimum 9+ YOE in backend development using languages (Python or Java)
• Mandatory (Experience 3) - Must have Experience designing taxonomy, ontology, tags, thesaurus, and metadata models
• Mandatory (Experience 4) - Must have Experience with Big Data frameworks (Hadoop, Spark) for search/ML workloads
• Mandatory (Experience 5) - Must have Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch, scikit-learn, Keras, Spark ML).
• Mandatory (Experience 6) - Must have experience in designing, building, and scaling RESTful APIs and Web Services.
• Mandatory (Experience 7) - Must have hands-on experience in statistical tools (Python, R, SAS, or open-source libraries).
• Mandatory (Experience 8) - Must have Experience with SQL/NoSQL databases (CosmosDB, Cassandra, MongoDB).
• Mandatory (Company) - Product Companies (Preferrably high search volumes companies like Flipkart, Amazon, Zepto, Zomato...etc)
• Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy

Preferred

• Preferred (Experience) - Familiarity with modern frontend frameworks (React, Angular, HTML5, CSS3).
• Preferred (Tools) - Must Hands-on with dev tools: Eclipse, Git, Gradle, Jenkins, Jira, JFrog Artifactory and web servers (Tomcat, Jetty, JBoss).
• Preferred (Education) -BE /B.Tech /M.Tech

About the Role:

We are seeking a highly skilled and passionate Full Stack MERN Developer to join our growing development team. The ideal candidate will be proficient in JavaScript and have experience working with both MongoDB and PostgreSQL databases. As a Full Stack Developer, you will be responsible for designing, developing, and maintaining scalable and performant web applications across our product verticals.

Responsibilities:

• Collaborate with product managers, designers, and other developers to design and develop full-stack web solutions.
• Build responsive, user-friendly interfaces using React.js.
• Develop robust and scalable backend services using Node.js and Express.js.
• Design, implement, and manage databases using MongoDB and PostgreSQL.
• Develop and integrate RESTful APIs and third-party services.
• Ensure cross-platform optimization for mobile responsiveness.
• Write clean, maintainable, and well-documented code.
• Conduct code reviews, unit testing, and performance tuning.
• Troubleshoot, debug, and upgrade existing applications.
• Ensure security and data protection best practices.

Requirements:

• 1-5 years of experience as a Full Stack Developer (preferably MERN stack).
• Proficient in JavaScript, both frontend and backend.
• Strong experience with React.js, Node.js, and Express.js.
• Working knowledge of MongoDB and PostgreSQL.
• Familiarity with version control systems (e.g., Git).
• Understanding of server-side architecture and RESTful APIs.
• Familiarity with cloud platforms (e.g., AWS, or GCP) is an advantage.
• Good understanding of security and performance optimization.

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
• Preparing finished art by operating necessary equipment and software.
• Contributing to team efforts by accomplishing tasks as needed.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.

Reviewing final layouts and suggesting improvements when necessary

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Job Title: Customer Success Associate

Location: Pune

Work Mode: Work from Office

Experience Required:

Prior experience in Customer Support (Voice Process) in B2B, Sales, or Motor Insurance or freshers

Key Responsibilities:

Handle outbound calls efficiently.

Provide exceptional customer service and sales advisory.

Address customer queries and objections effectively.

Assist customers in understanding products and services.

Required Skills:

Excellent English communication skills (spoken & written).

Strong objection-handling and persuasion skills.

Qualification:

Any Graduation (Mandatory)

Interview Rounds:

HR Round

Versant Round

Operations Round

Client Round

Working Days & Shifts:

6 days a week (Rotational Week Off)

Rotational shifts

Location: India (Remote)

Job Overview:

We are seeking an experienced Informatica Customer 360 Cloud MDM Expert to support in building and managing robust master data solutions. The ideal candidate will bring deep expertise in Informatica's MDM tools, with a strong background in data governance, quality management, and integration capabilities.

Key Responsibilities:

• Lead end-to-end MDM implementations using Informatica Customer 360 Cloud, MDM, and Reference 360.
• Collaborate with business and technical teams to define and implement data models.
• Apply best practices in data governance, enforce quality rules, and deliver dashboard solutions for monitoring and insights.
• Build and optimize API and batch integration workflows with performance tuning.
• Document solutions thoroughly and provide technical troubleshooting support.
• Act as a key liaison with stakeholders to understand requirements and ensure successful delivery.

Required Skills & Experience:

• 5+ years of experience in Data Management.
• 3+ years of hands-on expertise with:
• Informatica Customer 360 Cloud MDM
• Reference 360

Proven experience in:

• Data Modeling
• Data Governance and Quality
• Dashboards and Reporting
• API/Batch Integration Development
• Performance Tuning and Optimization
• Strong communication, documentation, and stakeholder interaction skills.

Nice to Have:

• Experience in the pharmaceutical industry or working with global clients.
• Familiarity with regulatory and compliance frameworks in data management.

Temporary full time role

Job requirement - Sourcing and TA for top brand startups in India and around the world. 

Need experience and background in HR, TA & outbound search/sourcing
prior experience with tech hiring for startups is highly preferred.

We are seeking free-lance recruiters. Consequently, we provide flexible work arrangements which accomodates for multiple jobs.

Catalyst IQ is a new-age Recrutiment and Advisory startup which brings a ledership from international and local business exposure. We are trying to create an effective marketplace for free-lance recrutiers. We specialise in mandates for edtech, Agritech, Fintech (neo bank, DeFi and Accounting ERP), e-gamming and others. 

value proposition - Catalyst IQ provide the potential to for someone to earn a months salary that a typical HR recruiter with 0-4 years exp makes in a full-time role, by just working part-time for us. 

Connect with us to learn more.

We have a very urgent requirement with our client, please go through the job details and if interested do send us your updated resume and feel free to reach me.

Role: Functions Developer (Embedded c - Algorithm / Driving Functions Development)

Location: Hyderabad

Fulltime

Job Description:

• Design and development of automotive feature/function software/components (ACC, AEB, TSR, LKA etc.) for ADAS/AD systems
• Coordination and regular interaction with different stakeholders and teams like testing, requirements, leads etc.
• Participate in SW requirement generation, SW architecture, detailed design etc.

Requirement:

• 3-7 years of experience in development of Algorithm & Functions for advance driver assist systems (ADAS), Autonomous driving (AD)
• Development experience with safety critical systems
• Experienced in development using MATLAB Simulink, TargetLink, Stateflow
• Experience in modelling and validation of control systems
• Knowledge of SIL, Performance Test, Functional testing
• Embedded software development using C, C++
• Issue management and version control
• Knowledge of ASPICE processes, Static analysis, MISRA checks etc.
• Strong written and verbal communication skills
• Proactive approach for problem solving

Good to have:

• Knowledge of ADAS/AD functions (ACC, TSR, AEB, LCA etc), Data Analysis
• Experienced in managing and authoring of function specification requirements
• Familiarity with AUTOSAR RTE

Nice to have:

• AUTOSAR, Functional Safety (ISO26262) exposure
• Scripting Knowledge - Python, MATLAB
• Working knowledge of automotive protocols like CAN, Ethernet etc.

• Work with the architect in identifying modules, interfaces, functionality to be developed
• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web application, addressing technical and design requirements
• Understand and implement heuristic algorithms as necessary
• Troubleshoot and debug applications
• Create and maintain upto date documentation 
• Collaborate with Front-end developers to integrate user-facing elements with server side logic
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, architects,  designers and system administrators to identify and incorporate new features

• Proven work experience in Java as a Back-end developer
• In-depth understanding of the entire web development process (design, development and deployment)
• Hands on experience with programming languages like https://resources.workable.com/back-end-developer-job-description" target="_blank">Java and Python
• Hands on experience in relational and non relational databases
• Working knowledge of CMS framework
• Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
• Excellent analytical and time management skills
• Teamwork skills with a problem-solving attitude
• BE/ MS degree in Computer Science or relevant field