YOU : * Have startup (all-hands-on-deck) attitude; prior experience in startup, tech startup preferred * Have at least a year of experience in the customer-facing role; customer success, account management, or customer support experience is a plus * Are excellent writer and communicator with strong presentation skills both via phone and email * Are able to learn new concepts and processes quickly * Are willing to relocate to Ahmedabad, Gujarat YOU PROBABLY HAVE: * Ability to proactively identify and solve any issues that could affect customer satisfaction or retention * Used analytics/CRM tools like Intercom, Mixpanel, Piwik * Strong analytical skills to capture insights on how the customer is interacting with the platform * Excellent English skills, both written and spoken * Knack of speaking and communicating with people YOU WILL: * Take ownership of customer accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary * Provide support to new and existing Armada customers * Coach customers on new uses and best practices for Armada to drive adoption and retention * Provide timely and thoughtful responses to client questions and requests * Communicate with engineering and product teams to make the system efficient
About us: We are Tatvic, we are an Ahmedabad based team and what we do is we assist trending multinationals to keep on their trending trends!! If it made sense to you, you are great at analytics & deciphering and you are a super fit. As a part of our brilliant team, all you need to do is be & give your best every single day; keep us and yourself challenged and in the journey grow with us. What we have: -Participative, transparent & vibrant culture -Flat Hierarchy -Flexible Timings -Platform to utilize your potential to the fullest -We constantly seek help in form of your feedback & suggestions, to help us keep our learning curve high -Free breakfast & snacks -Comfort is of paramour importance to us hence we do not follow a dress code, wear what is comfortable. -We try to make sure that you are equipped to help your functioning more comfortable -We love to appreciate good work, so there is RNR galore at Tatvic; Spa’s; incentive, attractive coupons, trips, dinner with family -Open forums, team activities, team lunches/dinners Looking forward to hear from you!!