11+ ICS Jobs in India

JD –

Having experience in Implementing Integration Solutions using Oracle Integration Cloud Service.

Developed integration between SaaS application (Oracle Cloud ERP, Oracle Cloud HCM) and between SaaS and PaaS application

Should have worked extensively on minimum 3-4 Technology Adapters like File, Database, Oracle ERP & FTP adapter

Should have excellent skill in Web Service technologies such as XML, XPath, XSLT, SOAP, WSDL, and XSD

Experience in all phases of software development lifecycle from gathering requirements to documentation, testing, implementation and support Ability to troubleshoot technical and configuration issues

Should be able to communicate effectively with the functional & technical groups and various technical team members.

Ensure completion of tasks, milestones, and components including Technical specifications, design specifications, configurations, quality assurance, implementations, and project reviews

• About Team Sequoia

• Initiating professional engagement through chat and phone calls  with target and existing customers
• Provide excellent service to customers and address their inquiries or issues promptly.
• Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs. 
• Reach out customers to inform them about the latest promotions they can avail of.
• Engage with customers and update them about the latest promotions.

Work Experience

• Experience in taking inbound and outbound calls
• Good technical skills—able to comfortably navigate through smartphone and desktop applications
• Excellent written and spoken English communication skills
• A critical thinker with good analytical skills and attention to detail
• Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs. 
• Reach out customers to inform them about the latest promotions they can avail of.
• Flexible and able to work in a fast-paced, team-oriented environment
• Willing to work on-site overseas

Responsibilities:-

• Manage senior business stakeholders.
• Act as the primary point of contact for all Salesforce, Marketing Automation, and CRM initiatives
• Lead workshops gather requirements, and design solutions
• Manage the implementation and delivery of new initiatives
• Hands-on configuration.
• Design, build and deliver salesforce technical design/architecture in line with client requirements;
• -Own architecture and design of complex solution components (Integration, Security, Custom development);
• -Demonstrate technical development skills (scope technical portion of a project and estimate resource requirements);
• -Work closely with stakeholders within client organization;
• -Work closely with and support the Sales community.
• Stay abreast of new Salesforce releases and functionality, making suggestions to improve existing processes and implement new solutions
• Manage and mentor junior team members

Required skills and experience:-

• Experience working across the full Salesforce project lifecycle from analysis, design, testing to implementation.
• You’ll have 5+ years experience of working on deployment teams throughout the project lifecycle, ideally using Agile development techniques.
• You’ll have a proven track record of successful delivery on customer projects, preferably enterprise CRM implementations
• Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. SalesCloud, Service Cloud
• Experience with Marketing Automation / Marketing Tools i.e. Marketo or Eloqua
• Previous team leadership/management experience is desirable
• Product discovery and ideation experience
• Conducted focus group sessions/ cross-functional workshops, etc for requirement gathering
• -Knowledge of data and content migration, automated testing, release management, source control tools;
• -In-depth understanding of Salesforce programming including Visualforce, Apex, and API’s;
• -Experience with CRM, CMS, ERP, CPQ, Portals, SSO, E-commerce and ESB/SOA applications;
• Demonstrated ability to drive a product vision, manage a roadmap, and influence without direct authority
• You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
• You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers.
• You’ll have the vision to help us take our company to the next level
• Track record of successfully delivering projects on time, to scope, with high quality.
• Independently driven, resourceful, and able to deliver results with light-touch direction.
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
• Excellent user experience intuition.
• Strong analytical skills.

What you will do:

• Work with stakeholders (product owners, project managers, and scrum masters) to define and clarify requirements.
• Provide technical and work direction to the other global developers (be their conduit to the local team)
• Hands-on development of defined architecture and design of both front-end and back-end programming.
• Ability to keep informed of industry trends and technologies.
• Ability to break down complex requirements into specific work items.
• Implement and carry out unit testing.
• Leverage the DevOps team to ensure the product can be automatically built, deployed, and tested using CI/CD pipelines across all of the release cycles from dev to production.
• Strong grasp of modern security principles and how to apply them to applications

Minimum Qualifications:

• Degree in Computer Science, technical field, or equivalent professional experience.
• Proven ability to develop resilient code that performs, and scales based on application usage.
• 6+ years of experience in developing using JavaScript and JavaScript libraries and frameworks such as Angular and React
• 6+ years of experience building applications using JavaScript, HTML, CSS, Web, JSON/XAML-based REST API.
• 3+ years of experience building RESTful web services using NodeJS
• Experience with Unit Testing Frameworks like UnitJS, Mocha
• Understanding of code versioning tools such as Git or Visual Studio Team Services
• Experience with Visual Studio, Visual Studio Code, Atom or Eclipse
• Excellent oral and written communication skills
• Ability to work in a distributed and global environment
• Understanding of building applications deployed in the cloud (Azure, AWS, GCP) leveraging PaaS and IaaS Services
• Able to work in a fast-paced environment with a diverse group of people

Preferred Qualifications:

• Proven ability to quickly learn new technologies
• Experience with agile methodologies
• Strong problem-solving orientation
• Can manage multiple competing tasks/projects at the same time
• Strong team and customer service focus

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

Requirements:

• Strong passion for Programming in general and Android App development in specific.
• Strong problem-solving skills.
• Strong system design and architecture skills - specifically for android.
• Curiosity to tinker around, explore new paradigms, and strong zest for continuous improvement.
• Over 4+ years of Android App development experience with strong basics and complete exposure to Android development.
• Idea/experience of unit and instrumentation testing in Android E2E App development and/or experience of developing SDKs is good to have.

Hi ,

We are looking for a full time employee who can help us run our email and linkedin outreach program. The responsibilities are described below:

Responsibilities:

• Research on various sectors such as remote products or gaming
• Send customized emails or linkedin messages to prospects
• Maintain the organization CRM

What we’re looking for :

• Excellent English communication skills
• Must have actual Marketing/Sales experience.
• Open to all educational qualifications
• Previous experience in a similar role in the IT industry
• Brownie points if you are active on linkedin