11+ Qualtrics Jobs in India
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As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.
1. Making cold calls to potential customers & booking demos
2. Sourcing/generating leads for our product segment
3. Devoting some time to marketing activities like social media posts, product videos, and blogs
Altruist Technologies private limited
Customer Care Executive (Voice & Sales Process)
We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.
Qualifications:
- Minimum educational qualification: 12th pass.
- Age between 18 to 30 years.
- Strong verbal and written communication skills in English and one regional language.
- Ability to empathize with customers and resolve their queries efficiently.
- Prior experience in customer service or sales will be advantageous.
Responsibilities:
- Manage and resolve customer complaints.
- Achieve sales targets and goals set by the company.
- Maintain customer satisfaction through excellent service.
Salary and Benefits:
- Salary range: INR 15,000 to 18,000 per month.
- Incentives based on performance.
- Comprehensive training and growth opportunities.
Javascript Skills:
• Java script
• Service Portal Enhancements
• CMDB
• ITIL framework
• ServiceNow implementation
• Integration
• ITSM
Amazon Web Services (AWS)· Support and fix issues in the IT infrastructure, end-user devices and applications.
· Manage tickets and provide helpdesk support.
· Perform desktop troubleshooting for end users.
· Aid with remote computer deployments.
· Install and maintain network infrastructure.
· Provide support for Azure/AWS/Google Cloud resources.
· Handle support escalations.
Develop and document SOPs to streamline support processes
MongoDB
NodeJS (Node.js)Javascript
ExpressAbout
Prozo:
Prozo is an integrated supply chain company offering
● omni-channel warehousing & fulfilment (asset-light 4PL)
● omni-channel Warehouse Management Software (WMS) and Order management
software (OMS),
● multi-channel distribution on 13+ online platforms; be it horizontal e-commerce platforms
(Amazon, Flipkart, Snapdeal etc.), vertical-specific platforms (Mnytra, Nykaa, 1MG,
Pharmeasy etc) or hyper-local platforms (Big Basket, Grofers, Jiomart etc)
We are a middleware between the brand and offline/online retailers and help small/medium size
brands get a distinctive supply chain and distribution edge. With more than 500,000 sellers
selling on online platforms and brands finding it more and more difficult to establish themselves
on these platforms, Prozo helps these brands become supply chain and distribution-ready on
these platforms by offering them "tech, fulfilment, and distribution" as-a-service.
Through our technology enablement of the supply chain & distribution, we are able to save the
cost of carrying inventory by >10%, add 3-5% to the topline and bring down working capital
significantly.
Brief About Role: Prozo (www.prozo.com) provides ‘e-commerce warehousing and
fulfilment services’ along with ‘supply chain technology solutions’ to brands from various
segments like health care, beauty, books, stationery, toys etc. Prozo is looking to strengthen its
Freight Solutions team to acquire SMEs & Direct-to-consumer (D2C) brands as clients.
Key Responsibility Areas:
● Business Development Planning: Develop a comprehensive business plan strategy to
acquire clients in a time-bound manner.
● Demand Side Business Development: Identify target clients (SMEs and D2C brand)
who are looking for competitive freight solutions. Make a value proposition & convert
them into Prozo customers.
● Supply Side Business Development: Work with logistics/ freight companies and get
competitive quotes for FTL and PTL logistics services
● Deal Closure: You are expected to engage with the client in multiple rounds of
negotiation and drive the deal to closure. Maintaining the high conversation ration of
deals closed/Client in the pipeline will be an important metric in your performance.
● P&L Responsibility: Responsible for complete P&L of PTL and FTL growth business
and Inside & Outbound Sales.
● Technology Savvy: You will be expected to develop a detailed understanding of
technology solutions offered by Prozo related to e-commerce fulfilment and offline
supply chain digitization. You will be expected to bundle the same along with the freight
solutions as per the client’s requirement.
● Strong know-how of Omni-Channel/multi-channel Fulfilment: The candidate should
have a deep understanding of B2B and B2C distribution channels as well as online and
offline distribution channels.
● Team Building: The candidate should be able to build and lead a highly competent
team of middle-level professionals.
● Project execution: Work with operation team for project execution till the operation is
smooth. Work as a bridge between client & operation team.
● Bill Submission & Payment Follow-up: The candidate should be able to maintain 2 major points.
○ Bill submission to client on time every month - follow-up with the concerned team.
○ Follow up with the client for the timely manner payment to the company.
Industry Experience:
● Minimum 03 years of experience in freight-business i.e., PTL and FTL business
● Solution designing expertise and prowess with excel
● Expertise in handling Logistics, sales and business development activities
● Ability to establish meaningful business relations with clients.
● If you have already experienced startups, it will be an added advantage to your candidature.
● Ex-founders of the supply chain companies would make a great fit for this role!
Role: Manager/ Assistant Manager-Freight Solutions
Location: Ecotech 12, Greater Noida West, Uttar Pradesh - 201310
Reporting to: Senior Manager /Assistant Vice President - Business Development
Qualification – MBA or Graduate
Job Location – Delhi/NCR
Profile – Business Manager B2C Sales (PTL & FTL)
Interview Process – Virtual
Java
Spring Boot•Design and develop distributed, scalable, high availability web services.
•Work independently completing small to Mid-sized projects while
managing competing priorities in a demanding production environment.
•you will be writing reusable and maintainable quality code.
What You'll Bring
•BS in CS (or equivalent) and 4+ years of hands-on software design and
development experience in building high-availability, scalable backend
systems.
•hands-on coding experience is a must.
•Expertise in working on Java technology stacks in Linux environment -
Java, Spring/ Hibernate, MVC frameworks, TestNG, JUnit.
•Expertise in Database Schema Design, performance efficiency, and SQL
working on leading RDBMS such as MySQL, Oracle, MSSQL, etc.
•Expertise in OOAP, Restful Web Services, and building scalable systems
Preferred Qualifications:
•Experience using Platforms such as Drools, Solr, Memcached, AKKA, Scala,
Kafka etc. is a plus
•Participation in and Contributions to Open-Source Software Development and contributions
Responsibilities :
- Requirement gathering and stakeholder management for client projects.
- Scope software development projects, create various documents (e.g. SRS, wireframes etc) and define development roadmap along side technical lead.
- Coordinate with clients day to day and act as a product owner to ensure the software being developed is conceptualised and delivered per client's expectations.
- Facilitate kick off meetings, requirement meetings and status meetings.
- Setting out quality standards for various operational areas, ensuring a high quality customer experience while adhering to the SLA’s and work processes
- Use tools such as JIRA for project management/tracking.
- Verify and validate the software on a regular basis.
- Ensure in-scope development and obtain change request approvals by evaluating against change control processes.
- Conduct impact assessments and manage risks/resolution with least impact to project constraints.
- Manage and mentor a team.
- Coordinate with sales team and participate in pre-sales activities as and when required.
- Running Social Media Campaigns across all platforms (Google, FB,Insta etc).
- Managing and taking responsibility of the Store KPI’s
- Reaching out to as many consumers as possible by building scalable multi-touch programs and campaigns that span not only online but also offline channels
- Sourcing customers through social media campaigns, strategic partnerships, and Google Adwords campaigns of potential buyers in the TG.
- Being responsible for online ads such as Adwords, SEO, radio, email marketing, and content syndication.
- Playing a key role in the planning and management of SEM, Email Marketing, and so forth.
- Being responsible for Lead Management and nurturing through various interventions and Channels.
- Conducting research and analyses to deliver reports to the senior management on the performance of marketing campaigns and programs.
- Conducting forecasting and estimations on the profitability of the campaigns.
- Optimizing targeting and segmentation, as well as the allocation of budgets across multiple paid social channels inclusive of YouTube and Facebook to generate cost effective user actions.
- Passing the lead from the channel to the website.
- Ensuring that appropriate measures are in place for the purpose of assessing consumer satisfaction by liaising with the Customer Experience Management team.
- Collaborating with the engineering, IT, search marketing, and operations departments to optimize programs, campaigns, and landing pages, based on the real-time performance and the ROI.
- Building / Integrating various marketing automation tools for the purpose of enhancing the digital marketing efforts.
- Ensuring that leads are converted into consumers through well-crafted campaigns and close partnership with the sales department.
- Partnering up with senior performance management and key stakeholders in reporting back on the effectiveness of programs and campaigns, conversion rates, and online sales.
- Actively participating in the support and development of new ideas by key marketing department personnel, for example, SEO, SEM, and CRM managers
Desired Candidate Profile
What you need to have:- Bachelor’s degree in Marketing, Business Administration, Information Technology, Computer Science, or any other related field. An equivalent of the same in working experience is also acceptable.
- 3+ years working experience in online acquisition marketing position. Working experience in a key marketing position, preferably as a SEO/SEM Manager Is a plus.
- Experience in building and scaling acquisition programs that target consumers as well as experience in media planning across a broad online media mix.
- Should portray a passion and exceptional analytical skills and demonstrate a fluency in acquisition of metrics, being able to evaluate and orchestrate large campaigns spanning numerous marketing channels.
- demonstrate proficiency in optimizing and executing SEM, PPC as well as Facebook Ads, Instagram Ads, and Display Advertising.
- Should be capable of determining key metrics, constantly reduce operational costs, and measure the success of performance strategies.
- Use consumer insights to come up with and develop creative marketing acquisition tactics that can be applied throughout the department.
- Must also be a strong communicator both in verbal and written form.
- Should be capable of translating complex information and data into clear and easily understandable reports.
- Proficient in Ms Word, PowerPoint, and Ms Excel for the purpose of creating both visually and verbally engaging reports.
- Highly adaptable and quick learner. Come up with prompt solutions for marketing campaigns and programs.
- Have exceptional interpersonal skills that will aid in the execution of duties.
- Should have an ability to prioritize and meet deadlines when working on multiple projects with tight deadlines, be decisive, have a positive can-do attitude.
- Have a keen eye for detail, have initiative and be proactive going beyond the call of duty, have an ability to form logical cases that persuade consumers, have an ability to present recommendations and results to senior management with confidence, be consumer-oriented ensuring consumer expectations are always met.
- Should possess the ability to form meaningful relationships with colleagues, collaborating personnel, senior performance management, and even consumers.
JavaSpring BootAbout Mobiquity
Founded in 2011, Mobiquity provides end-to-end omnichannel digital consulting services to leading B2B and B2C brands (HealthCare, Banking, IoT, Big Data, and cutting edge Web & Mobile Applications). With over 750 employees spread across the USA, Europe, and India, 40 different nationalities combined; we create compelling digital experiences to help our clients create the best human-centric products. Our key competencies include Strategy, Design, Product Engineering, Analytics, and Cloud Services. Each day, 50 million users interact with our solutions.
Our teams are inspired by technology but it doesn’t rule them. We love to learn, we are curious by nature and driven to make a mark. Working at Mobiquity means that sometimes you’ll be working outside your comfort zone, and you’ll work with smart people, possibly some that are even smarter than you. We value people that judge their success by the success of the team and the happiness of customers.
We’re also proud to be an Amazon Web Services (AWS) Premier Consulting Partner. What you’ll be doing
- Work across multiple projects (sometimes also at customer side)
- Be a good team player
- Involve fully in hands-on development: using Java as the main programming language, plus Spring, Hibernate and other open source technologies
- Coach less experienced team members
- Know the importance of code quality and can apply properly the methodologies, such as TDD, Agile..
What it takes to excel in this role
- Java 11, JUnit, Spring, Hibernate, JDBC, Restful Services (Jersey or Spring MVC), ActiveMQ• Experience with at least one or two databases, such as MySql, PostgreSQL or Oracle• Experience with Microservices
- Test frameworks for TDD
- Fluent in English
Bonus
- Experience with integration frameworks such as Apache Camel or Mule
- Test frameworks for BDD
- Docker and Kubernetes
- Experience with Software Security
- NoSql Databases, such as Redis or Cassandra
- Experience with AWS
And if you have a passion for technology, then we’re looking for you!
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