11+ Qualtrics Jobs in India

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

Key Responsibilities:

❖ Engage with clients through outbound calls and follow up on potential leads to drive conversions.

❖ Understand client requirements and proactively identify relevant sales opportunities.

❖ Respond to client inquiries and share detailed information via email or other communication channels.

❖ Build and manage a robust database of existing and prospective clients.

❖ Create and execute effective lead conversion strategies using networking, cold calling, and direct client meetings.

❖ Proactively identify and secure new business to consistently exceed revenue goals.

❖ Present and clearly explain services to prospective clients to generate interest and trust.

❖ Conduct research to identify and qualify high-potential leads.

❖ Consistently close deals and meet defined sales targets.

Must Have Skills:

• Experience with the .NET framework and .NET Core technologies: C#
• Writing and consuming REST API/Web API in .Net framework, .Net Core, EF Core
• Experience with frontend technology - ReactJS
• Knowledge of Reporting like Xtra Reports or PDF Generation Libraries
• Good knowledge and working experience in Microservice Architecture In Azure Cloud Env.
• Advanced understanding of Azure Web App, Azure Storage Accounts, Azure Databases (PostgreSQL, MS Sql), OAuth2 Authentication (Auth Flows)
• Strong understanding of OOPS Concepts
• Very Good understanding of common cloud patterns, like messaging (consuming + producing messages), scaling, api patterns, (for example: IOSP or SOLID), etc.
• Strong knowledge of Unit Testing Tools
• RDBMS Concepts, MS-SQL Server
• Writing & Optimizing SQL Queries for best performance
• Excellent Aptitude, Attitude and Communication Skills
• 
  

Good to have Skills:

• Knowledge of HTML, Bootstrap, CSS, and Responsive Design
• Typescript / React and/or Terraform for IaC
• Enterprise service bus technologies, idelly Azure Serivce bus
• Knowledge in Azure hosting services
• Docker
• Entity Framework/LINQ, MVC
• Strong understanding of current design patterns & best practices
• Knowledge of Agile methodology and JIRA
• Knowledge CI/CD pipeline to deploy applications in Azure
• Understand the architecture and design lingoes and work with lead developers

Key Responsibilities:

• Convert design and architecture to code using best practices
• Able to troubleshoot and debug the code, write code with best coding practice and perform unit & Integration testing
• Design and develop software applications
• Work with Scrum Team to prioritize tasks and ensure deadlines are met
• Communicate and actively participate in client call and understand requirements
• Demonstrate expertise in a variety of software concepts (object-oriented design), practices (design patterns), and procedures (troubleshooting defects)
• Use and set-up CI/CD pipeline

Apply

Experience: 8+ Years

Work Location: Hyderabad

Mode of work: Work from Office

Senior Data Engineer / Architect

Summary of the Role

The Senior Data Engineer / Architect will be a key role within the data and technology team, responsible for engineering and building data solutions that enable seamless use of data within the organization. 

Core Activities

-         Work closely with the business teams and business analysts to understand and document data usage requirements

-         Develop designs relating to data engineering solutions including data pipelines, ETL, data warehouse, data mart and data lake solutions

-         Develop data designs for reporting and other data use requirements

-         Develop data governance solutions that provide data governance services including data security, data quality, data lineage etc.

-         Lead implementation of data use and data quality solutions

-         Provide operational support for users for the implemented data solutions

-         Support development of solutions that automate reporting and business intelligence requirements

-         Support development of machine learning and AI solution using large scale internal and external datasets

Other activities

-         Work on and manage technology projects as and when required

-         Provide user and technical training on data solutions

Skills and Experience

-         At least 5-8 years of experience in a senior data engineer / architect role

-         Strong experience with AWS based data solutions including AWS Redshift, analytics and data governance solutions

-         Strong experience with industry standard data governance / data quality solutions  

-         Strong experience with managing a Postgres SQL data environment

-         Background as a software developer working in AWS / Python will be beneficial

-         Experience with BI tools like Power BI and Tableau

Strong written and oral communication skills

Job Description

* Any Bachelor’s degree.

* Should have 2 + years of experience in Testing Mobile (Android & IOS platforms)

* Should have experience in JIRA.

* Experience in Mobile game Testing (Casino & Slot games) is a plus

* Should have experience in taking crash/freeze logs.

* Should have experience on Android Studio, Xcode, GameBench, iTools

* Experience on Charles proxy is a plus.

* Ability to write test plans and communicate Bugs effectively.

* Must have experience in creating and executing test cases.

* Passion for gaming and advanced computer skills.

* Advanced understanding of game dynamics, sandbox explorations, side quests, and hidden levels.

* Attention to detail.

* Should be a good team player

* Effective communication skills.

* Ability to focus for extended periods.

* Patience and persistence.