11+ Qualtrics Jobs in India

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

Summary/Objective:

We are looking for a dynamic and results-driven Marketing Executive with excellent communication skills to handle US calling. The ideal candidate should have at least one year of experience in marketing or a related field and be able to effectively engage with international clients.

Responsibilities/Duties:

• Handle outbound and inbound calls for marketing and client engagement in the US market.
• Develop and maintain strong relationships with potential and existing clients.
• Conduct market research to identify new business opportunities.
• Promote company products and services effectively to generate leads.
• Maintain accurate records of customer interactions and follow up as required.
• Collaborate with the sales and marketing teams to execute campaigns.
• Achieve set targets for calls, conversions, and client engagement.
• Provide regular reports on marketing activities and campaign performance.

Qualifications/Requirements:

Education:

• Must have completed graduation in any discipline.

Experience:

• Minimum 1 year of experience in marketing, sales, or customer engagement.

Skills:

• Excellent verbal and written communication skills in English.
• Strong interpersonal and negotiation skills.
• Ability to handle US clients professionally.
• Proficiency in MS Office and CRM tools is a plus.
• Self-motivated and target-oriented approach.

1. Must be familiar with the usage of accounting software like tally or similar

2. Good command of MS Excel, MS Word

3. Preparation of salary statements, departmental returns

4. Any other work assigned from time to time

JD - System Analyst

1. Analysis and design of technical functionality and features.
2. Creation of requirements document and definition, Epics, User stories and addition of same to Fresh Release.
3. Facilitate daily scrums, stand-ups and meetings to monitor project progress and resolve any issues the team may be experiencing.
4. Collaborate with product owner and stakeholders and clear project obstacles and impediments that could slow down the team’s progress.
5. Meet and coordinate with internal stakeholders to establish project scope, system goals, and requirements.
6. Help the team boost their productivity and performance and helps development team create high-quality products.
7. Arrange and optimize product backlog.
8. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
9. Translate highly technical specifications into clear non-technical requirements.
10. Manage the set-up and configuration of systems. Provide documentation of all processes and training as needed.
11. Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
12. Draw up, supervise and document testing schedules for complete systems.
13. Perform design, implementation, and upgrades of information systems to meet the business and user needs.
14. Implement best practices for scalability, support ability, ease of maintenance and system performance.
15. Identify options for potential solutions and assess them for both technical and business suitability.
16. Oversee implementation of a new system including data migration.

• Creating and updating the listing on all the platforms
• Coordinating with Marketplace teams to set up and manage promotions (deals and price offs) for Amazon, Flipkart, Nykaa, Myntra, etc
• Setting up deals, opting in to relevant deals (on FK)
• Following up on confirmation of promotions
• Checking execution and performance of promotion
• Checking Debit Notes received against promotions
• Working with Stock Manager to ensure healthy inventory metrics on B2C Marketplaces
• Working with team members to ensure timely delivery of shipments to B2B Marketplace warehouses
• Working with team members to ensure timely payment from B2B Marketplaces
• Reviewing of Influencer program
• Working with the content team to develop and update content for product listings
• Maintaining properties such as Brand Pages
• Coordinating with the Content team and Marketplace teams to develop creatives for promotions
• Investigating and resolving of content related issues

Desired Candidate Profile

• BS/MS degree in marketing or a related field
• Proven working experience in digital marketing

Roles & Responsibilities:

• You will be coordinating our enterprise account-specific teams called squads, consisting of members from engineering, machine-learning, and conversation-design teams.
• There are five working groups in the organization, (i) Business (ii) Research (iii) Solutions (iv) Product, and (v) Operations, where you will be joining the Solutions, working group.
• You will be collaborating with the sales team to design an appropriate solution to the customer's problems and help them showcase the value of the product.
• You will be collaborating with the operations team to ensure we are not compromising on our quality standards.
• You will also be co-working with the product working group to help them improve the overall platform and to prioritize the high-impact initiatives in the roadmap.

Work you will be doing:

• You will be building bespoke voice bots for enterprise clients using internal tools.
• You're expected to help build the Solutions stack whose goal is to reduce the amount of effort put into building our voice bots. 
• You will be involved in analyzing client calls where you're expected to use either data pipelines or SQL to get insights into caller behavior.

• Professional experience of at least 1 year.
• Has experience with integrating or building HTTP APIs
• Has hands-on experience working with Python
• Good communicator

Optional Requirements:

• Has experience working in any of Django Rest Framework, Redis, Celery

Skit uses a microservices architecture where we employ both HTTP and GRPC to communicate between our services

We're looking for a role of full time fluter developer.

Roles and Responsibilities

Solid understanding of Flutter, Dart, Flutter animations.

- Should have experience working with Flutter state management approaches like BlOC, GetX, Provider etc.,

- Experience with third-party libraries and APIs

- Knowledge and understanding of SQL

- Experienced in working with remote data via RESTful Apis and JSON

- Strong understanding of design patterns over and above MVP, MVVM, and MVC

- Bug fixing and improving application performance

- Unit-testing code for robustness, including edge cases, usability, and general reliability

- Must have built at least two Android andor iOS apps with Flutter

- Proficient understanding of code versioning tools, such as Git

Desired Candidate Profile

• Must have at least 5+ years of hands-on experience in Flutter development
• Must have built at least 2 Android and/ or iOS applications using Flutter
• Must have published 2 or more applications in the Google Play, App Store, or Github
• Proven ability to write readable code, create extensive documentation for existing code, and refactor the previously written code into a readable state
• Proven experience in both mobile and software development, third-party libraries, and APIs
• Knowledge of translating UI/ UX designs into code, Location services, Maps, and other common iOS/ Android libraries
• Experience working in an Agile environment

About the Role

As an Android Developer, you will own the Android app and strive to deliver the best learning experience out there to our learners that upGrad is known for. You will be responsible for developing features, taking those features to production and maintaining the existing code. Innovative nature and pro-active involvement in the product is taken very seriously at upGrad, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners

Skills/Experience

1. Minimum 6+ years of hands-on Android development experience.
2. Strong Java and object-oriented concepts.
3. Solid understanding of Android architectural patterns especially MVVM and their importance in scalable software development process.
4. Strong understanding of Android fundamentals.
5. Experience in Android UI creation.
6. Experience of Android Live Data, Kotlin and Constraint layout would be a huge plus point.

Years of Exp –  Minimum 6-8