11+ Qualtrics Jobs in India

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

Job Title : Senior Java Developer

Experience : 5+ Years

Location : Bangalore

Job Type : Contract / Contract-to-Hire

Shift : U.K. Shift (01:30 PM IST to 10:30 PM IST)

Job Summary :

We are looking for a highly skilled Senior Full Stack Java Developer to join our dynamic team. The ideal candidate will have strong expertise in both backend and frontend development, with proven experience in building scalable enterprise applications. This role requires proficiency in Java, Spring Boot, JSP, MySQL, HTML, CSS, JavaScript, jQuery, and Bootstrap, along with excellent communication skills to collaborate with global teams in a U.K. shift.

Mandatory Skills : Java, Spring Boot, JSP, MySQL, HTML, CSS, JavaScript, jQuery, Bootstrap, Software Design Patterns, Debugging & Performance Optimization.

Key Responsibilities :

• Design, develop, and maintain scalable full-stack applications.
• Build robust backend services using Java, Spring Boot, JSP, and MySQL.
• Develop responsive and user-friendly UI components with HTML, CSS, JavaScript, jQuery, and Bootstrap.
• Optimize database queries and ensure application performance and scalability.
• Apply best practices and design patterns for maintainable, clean, and efficient code.
• Collaborate with cross-functional teams across geographies to deliver quality solutions.
• Conduct code reviews, debugging, testing, and deployment activities.
• Support international clients by working in the U.K. shift.

Must-Have Skills :

• Strong expertise in Java (Core & Advanced) and Spring Boot.
• Hands-on experience with JSP, MySQL, and backend service development.
• Proficiency in HTML, CSS, JavaScript, jQuery, and Bootstrap.
• Solid understanding of software design patterns and architecture.
• Strong skills in debugging, problem-solving, and performance optimization.
• Excellent communication and collaboration abilities.

1. Solid Databricks & pyspark experience 

2. Must have worked in projects dealing with data at terabyte scale

3. Must have knowledge of spark optimization techniques 

4. Must have experience setting up job pipelines in Databricks 

5. Basic knowledge of gcp and big query is required 

6. Understanding LLMs and vector db

Position Overview:

We are seeking a skilled Java Developer to join our dynamic team. The ideal candidate will have a strong foundation in Core Java and extensive experience in developing and deploying applications using Spring Boot, Apache Tomcat, and other related technologies. The candidate should possess expertise in building Restful Web Services, Microservices architecture, and be proficient in implementing multi-threading concepts.

Additionally, experience with Maven, Git, Jenkins, and Agile Scrum methodologies is essential for this role. The candidate should also have a solid understanding of software development lifecycle (SDLC) processes. Familiarity with various databases such as MySQL, PostgreSQL, Oracle, or MongoDB, along with third-party API integration and payment gateway integration, is required.

Key Responsibilities:

• Develop, test, deploy, and maintain Java-based applications.

• Design and implement Restful Web Services and Microservices using Spring Boot.

• Utilize multi-threading concepts to enhance application performance.

• Integrate third-party APIs and payment gateways into applications.

• Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.

• Participate in Agile Scrum ceremonies and contribute to sprint planning, backlog grooming, and retrospectives.

• Ensure adherence to best practices and coding standards.

• Conduct code reviews and provide constructive feedback to peers.

• Troubleshoot and debug complex issues in production environments.

• Document design decisions, processes, and procedures.

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field.

• Minimum 3 years of experience as a Java Developer with expertise in Core Java.

• Strong knowledge of Spring Boot, Apache Tomcat, and multi-threading concepts.

• Hands-on experience in building Restful Web Services and Microservices architecture.

• Proficiency in using Maven, Git, and Jenkins for build and deployment processes.

• Familiarity with Agile Scrum methodologies and SDLC processes.

• Experience working with databases such as MySQL, PostgreSQL, Oracle, or MongoDB.

• Demonstrated ability to integrate third-party APIs and payment gateways.

• Excellent problem-solving and analytical skills.

• Effective communication and collaboration skills.

• Familiarity with NoSQL databases like MongoDB.

• Knowledge of Azure DevOps for CI/CD pipelines

•  Work experience as a Java Developer.
•  Experience designing, building and testing Java EE applications.
•  In-depth knowledge of popular Java frameworks like JSF and Spring MVC.
•  Very good understanding of design patterns Hands on experience on ORM framework
•  Design and develop reusable libraries and APIs.
•  Experience with Object-Oriented Design (OOD).
•  Experience on handling exceptions Experience on handling transaction
•  Excellent knowledge of Relational Databases, SQL and ORM technologies ( JPA2, Hibernate)

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

We are hiring a Technical Business Analyst who wants to advance their knowledge and experience in Privacy & Security. The ideal candidate will have interest and experience in data privacy and application & data security. We will be providing training resources to ramp up on privacy & security, but candidates with technical background, and interest in privacy & security are preferred.

As the successful candidate, you will be required to: 

• Gathering and documenting needs and use of data from internal and external stakeholders, including privacy requirements based on laws & regulations, document security best practices and requirements.
• Research, analyze, and document business requirements. Prepare high quality analysis such as summarizing security best practices, privacy laws, business requirements specifications, functional and technical specifications, traceability matrices, etc.
• Create user stories based on functional requirements gathered from business teams.
• Work with developers and support teams to resolve defects and environment issues
• Creating data and process workflows.
• Good communication and problem-solving skills.
• Engage and work closely with development team and stakeholders, including attending scrum meetings.

To be eligible for this role, you should possess the following: 

• Bachelor’s or Engineering Degree in Computer Science or a related field.
• 4+ years of relevant experience as a Business Analyst.
• 2+ years of experience using JIRA and Confluence.
• Should have good communication and presentation skills with the ability to adapt to a range of audiences
• Must be self-driven, self-motivated with good soft skills.
• Must have good software engineering skills, thorough knowledge of SDLC, STLC.
• Excellent organizational and time management skills
• Quick learner and attention to detail
• Portray strong analytical and problem-solving skills and the ability to work within a collaborative team environment; Ability to multi-task and manage multiple projects
• Open for new challenges and learning and flexible to work and support the team as per the business need
• Understand and analyze Business, Functional, and technical requirements of the project
• Knowledge in using any of the bug tracking tool like Bugzilla/Jira

About Us:

Sankey Solutions is a technology solution and IT consulting firm providing IT and digital transformation services. Solving high-level business problems of the clients using advanced software and methods. Started in 2015 with a team of 4 and has grown to a team of 200+ employees with offices in India, Singapore, and the UK.

The company has been awarded as one of the top 5 startups of the year 2019, recognized as the 7th fastest-growing tech company by Deloitte and 13th High Growth Company by Economic Times in India. We are technology agnostic with constant learning and unlearning of tools, languages, and mindset with conceptual understanding over black-box knowledge.

We work to develop innovative technology solutions with the latest technology in the field of Web Mobility, Application Services, AI, Big Data, Machine Learning, Predictive and Prescriptive modelling. With a vision to create a new type of technology company that can drive more innovation and build cutting edge solutions, we have worked with 50+ clients globally. Built more than 60 applications and solved more than 80 business problems

Role: HR-IT Executive

Job Description:

Job responsibilities:

• Create and execute a Campus Strategy for Sankey Solutions.
• Building relationships with College TPOs/ Directors/ representatives and driving campus hiring initiatives.
• Visiting College Job fairs in PAN India and conducting pre-placement presentations, group discussions, technical interviews, and Personal Interviews.
• Showcase your passion for campus talent acquisition by being responsible for PAN India campus relationship coordination with training & placement officers.
• Own and participate in induction program activities to maintain candidate engagement that results in a higher conversion of full-time employment.
• Leverage functional expertise, industry knowledge and trends to identify optimum sourcing options to attract top talent across campuses to ensure quality hires.

Qualification:

• Tech, B.Tech, M.Sc, B.Sc, BCA, BE, ME (COMP and IT students only), and MCA +MBA (HR)

Skills requirement:

• Excellent interpersonal skills & presentation skills
• Dynamic personality
• Problem-solving attitude

Experience: 1 year and above

Location: Thane, Mumbai

Note: Only IT graduates can apply for this role

• Expertise in Java server-side development: Core Java, Golang Servlets, Spring Core, React JS, Spring Boot with GRPC, and Hibernate.
• Exposure to microservice design patterns.
• Good knowledge in Data Structures, Algorithms, Object-Oriented Design, Analysis, Design patterns, and other computer science concepts.
• Knowledge of GraphQL, Kafka, PostgreSQL will be added advantage.