Responsibilities •Develop a social insights strategy and vision that provides a holistic view of the impact of social media to other parts of the business. •Identify relevant platforms and tools necessary to deliver rich analytics and insights and lead the deployment of these platforms with key stakeholders. •Work with social strategists, paid social and community management teams to integrate all social data into one database. •Define and manage a social analytics framework in partnership with key stakeholders at the client’s end. •Manage social KPIs and benchmarks for all reporting, including ad-hoc, ongoing, and integrated marketing reports to discover insights that will impact business decisions. •Monitor the client brand against competitors and beacon brands within the social space using key KPIs and benchmarks to identify new marketing and business opportunities. •Define the strategy and process to identify advocates and detractors and work with a cross-functional team to define engagement and content strategies. •Leverage social listening to develop key KPIs and benchmarks on integrated marketing campaigns. •Monitor the social space to uncover actionable insights and identify key themes for line of business partners. •Create and manage the ongoing content and campaign analysis and best practices to optimize future editorial and campaign strategies. •Partner with technology team to identify data integration opportunities including CRM, database and tech tool integrations •Monitor and provide executives ongoing trends within the social listening space •Manage social listening analysts and the evolution of the social insights team. •Mature Client’s social visualization capabilities and deploy command center screens to other sites. Website: https://www.autumnworldwide.com/
SquadRun is a profitable SaaS startup that leverages the best of machines and humans to automate digital operations/ business processes for enterprises. We have offices in Noida and San Francisco. This position is primarily based in Noida. We combine customised workflows, workflow automation and a distributed human talent pool of stay at home moms and college students delivering guaranteed SLAs of high quality output, speed and scale, at great cost efficiency. Please see this overview deck for more context. In every business, there are digital operations/ business processes that need to be executed. We are disrupting the business process outsourcing industry and in the process solving some of the most exciting data science problems. You would need to apply the best machine learning techniques to various aspects of business process automation and help businesses perform operational work with 10X efficiency (cost, speed, quality) than existing alternatives. For example, catalog management for commerce, content moderation for social businesses, training for AI algorithms, customer onboarding for banking and insurance etc. One of the biggest challenge lies in shaping the product which can have flexible modules that can come together to scale most major workflows. We’re looking for a growth hungry early member who would like to apply data science to a real product right from the ground-up. Roles & Responsibilities You would closely work on building a start-of-the-art work automation pipelines for our platform product with the Data Science Lead: Workforce management to acquire, qualify, match, train and verify / Quality Control. Workflow engine to replicate each business process smartly with different configurations. Work automation (SquadAI) to help contractors by automating part of the workflows and ‘Humans ’in the loop machine learning to automate cognitive decisions once we have enough quality training data. Facilitate data driven experiments to derive product insights. Participate in research in artificial intelligence and machine learning applications from time to time. Background & Key traits 1+ years experience working with data intensive problems at scale from inception to business impact. Experience with modeling techniques such as generalized linear models, cluster analysis, random forests, boosting, decision trees, time-series, neural networks, deep learning etc. Experience using programming (Python/R/Scala) and SQL languages in analytical contexts. Experience with distributed machine learning and computing framework would be a plus (Spark, Mahout or equivalent). Why should you consider this seriously? We’re one of the few applications of AI/ data science that actually has a massive market and business model to create a long term valuable business rather than a short term acquisition play! In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 50+ million units of data). Our customers include Uber, Sephora, Teespring, Snapdeal, the Tata and Flipkart Group, amongst others and we have plans to grow 10x in the next 1.5 years. We are a well balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley. The platform empowers college students, stay at home mothers and grey collared workers as a stable source of income for working on their smartphone (Android App Link). Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining herself. Empowering our contractors to be financially independent is a strong part of our vision! Compensation INR 8-12 L cash + ESOP upto 4L. To Apply Download our app, go through our website, social media pages, linkedin profiles, blogs, etc. Read about our hiring framework here (Must read!). Mail cover letter and resume to firstname.lastname@example.org with the subject “Jr. Data Scientist @ SquadRun Inc”. In your cover letter, tell us why you are a good fit for this role!
Supply Data Analyst at SquadRun, Inc. We’re looking for an entrepreneurial candidate with extremely strong analytical skills and with high attention to detail to join our team. Your primary efforts will focus around our contractor (supply) base, helping to make it more efficient and more productive by analysing and mapping contractors’ working trends, platform behaviour etc. Your insights will be used to develop product strategy on the supply side, as also to design and deploy productivity tools for our contractor base to use. You will also be responsible for analysis of data related to determining of rewards, driving engagement and retention and leading new growth through insights from internal research and external data. About SquadRun SquadRun helps businesses outsource operational work to a distributed mobile workforce of college students, young professionals, housewives, etc. Tasks include: Data operations: moderating and classifying catalog, tagging content for a consumer/ social app, etc. Outbound calling operations: calling contacts to collect/ update information, lead qualification, feedback surveys etc. Roles and Responsibilities Delineate, plan and update metrics that indicate holistic platform health and growth Identify and map key data points that will help increase contractor efficiency and productivity Identify and map key data points that will help promote ease of adoption and onboarding Drive increased engagement on the platform through predictive models that forecast ‘user journey and platform behaviour’ Analyze data to determine ‘mission rewards’ framework Create data maps / systems that help to match capabilities of a contractor to the nature of work (output) expected Derive insights based on internal metrics and external research, for identifying new segments for growth Share inputs for design of workflows suited to extract optimum performance from supply base Qualifications At least 1-2 years experience of working in a fast-paced environment Bachelor’s degree in Engineering, Business Administration, Management Ability to work with large amounts of data: facts, figures, and number crunching. You will need to see through the data and analyze it to find conclusions. Data analysts are often called to present their findings, or translate the data into an understandable document. You will need to write and speak clearly, easily communicating complex ideas. You must look at the numbers, trends, and data and come to new conclusions based on the findings. Attention to Detail: Data is precise. You have to make sure they are vigilant in their analysis to come to correct conclusions. Why should you consider this seriously? We’re one of the few applications of AI/ data science that actually has a massive market and business model to create a long term valuable business rather than a short term acquisition play! In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 50+ million units of data). Our customers include Uber, Sephora, Teespring, Snapdeal, the Tata and Flipkart Group, amongst others and we have plans to grow 10x in the next 1.5 years We are a well balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley The platform empowers college students, stay at home mothers and grey collared workers as a stable source of income for working on their smartphone (Android App Link). Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining herself. Empowering our contractors to be financially independent is a strong part of our vision! To Apply: Download our app, play through it to get a feel on what we are all about. Go through our deck, website, social media pages, linkedin profiles, player blog, business blog etc Read about what we’re building and our hiring framework here Mail cover letter and resume to email@example.com with the subject “Supply Data Analyst at SquadRun” In your cover letter, tell us why you are perfect for this role. Include links to your past projects. If you write a blog, contribute to an open source project, or tried solving an interesting problem, we want to hear about it
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus