· Support the roll out of new projects § Operations -Warehouse layout as per requirements -Manpower planning based on client volumes and contracted KPIs -SOP design and documentation -Initial training of employees and clients -Identifying products and technologies to improve productivity -Establish client communication and support protocol § Technology Rollout Support -Understand client business and recommend configuration (warehouses vs. stores vs. channels) -Configuration of client (masters, control parameters etc.) into operations platform § MIS Design -Identify the right points to be captured in MIS -Develop process to capture the points in MIS – manual vs. system · Ongoing Operations Support § Ensure compliance to MIS and delivery of SLAs § Conduct process audits · Continuous improvement of the resources § Improvement to MIS for better customer service § Resource utilization e.g. manpower or packing costs or other inputs § Operations review to reduce costs § Inputs for feature development for operations platform
Data may be the new oil, but it takes just as much refining as crude oil. Our data intelligence platform is used by over 150 leaders to make better, data-driven decisions on everything from tracking national programs to pinpointing where to open the next school, health centre or even ice cream store. However, garbage in is garbage out! Our platform runs on data, but one of our biggest challenges is the incoming data's lack of structure and internal standard practices around such diverse datasets. Every partner has a new data format and a set of new data challenges to tackle. It's critical that we move beyond these challenges so we can extract key insights from the data and deliver them to our partners. A Data Associate at SocialCops will be responsible for data modelling, cleaning, structuring, and handling both primary and secondary data sets under the mentorship of our data scientists and economists. As a Data Associate, you will play a key role in converting a variety of messy datasets into clean and structured datasets by creating quality metadata files, running scalable R/Python scripts to model the data, and perform data validations. You will also carry data analysis, create data visualizations, and create data models to make sense of data to power critical decisions. As a Data Associate, you will play a critical role in ensuring that the sanity and quality of decisions made on our platform. With great power comes great responsibility :) If you are more interested in the Research & Analytics work at SocialCops, click here to submit your email and we'll be in touch.
About the job: - You will architect, code and deploy ML models (from scratch) to predict credit risk. - You will design, run, and analyze A/B and multivariate tests to test hypotheses aimed at optimizing user experience and portfolio risk. - You will perform data exploration and build statistical models on user behavior to discover opportunities for decreasing user defaults. And you must truly be excited about this part. - You’ll use behavioral and social data to gain insights into how humans make financial choices - You will spend a lot of time in building out predictive features from super sparse data sources. - You’ll continually acquire new data sources to develop a rich dataset that characterizes risk. - You will code, drink, breathe and live python, sklearn and pandas. It’s good to have experience in these but not a necessity - as long as you’re super comfortable in a language of your choice. About you: - You’ve strong computer science fundamentals - You’ve strong understanding of ML algorithms - Ideally, you have 2+ years of experience in using ML in industry environment - You know how to run tests and understand their results from a statistical perspective - You love freedom and hate being micromanaged. You own products end to end - You have a strong desire to learn and use the latest machine learning algorithms - It will be great if you have one of the following to share - a kaggle or a github profile - Degree in statistics/quant/engineering from Tier-1 institutes.
About the job: - You will work with data scientists to architect, code and deploy ML models - You will solve problems of storing and analyzing large scale data in milliseconds - architect and develop data processing and warehouse systems - You will code, drink, breathe and live python, sklearn and pandas. It’s good to have experience in these but not a necessity - as long as you’re super comfortable in a language of your choice. - You will develop tools and products that provide analysts ready access to the data About you: - Strong CS fundamentals - You have strong experience in working with production environments - You write code that is clean, readable and tested - Instead of doing it second time, you automate it - You have worked with some of the commonly used databases and computing frameworks (Psql, S3, Hadoop, Hive, Presto, Spark, etc) - It will be great if you have one of the following to share - a kaggle or a github profile - You are an expert in one or more programming languages (Python preferred). Also good to have experience with python-based application development and data science libraries. - Ideally, you have 2+ years of experience in tech and/or data. - Degree in CS/Maths from Tier-1 institutes.
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org In India, CHAI has worked on various initiatives with the National AIDS Control Organization (NACO) and has served over 350,000 people in the country, including children, mothers and caregivers since 2004. CHAI today supports myriad programs, both at the State and Central levels, across nutrition, child health, immunization, pneumonia/diarrhea, tuberculosis and HIV etc. About the project The Joint Effort for Eliminating TB (JEET) project aims to set-up effective and sustainable structures to strengthen existing systems and seamlessly extend quality of TB care to patients seeking care in private sector. To this effect, CHAI will set up Patient Provider Support Agencies (PPSA) in nine cities to provide continuous, end-to-end engagement of private sector to provide quality TB services to patients seeking care in private sector. Responsibilities Identify, analyze, and interpret trends or patterns from the national patient database and share reports with relevant stakeholders at central, state and district team Create and update reports/dashboards for various districts to analyze their performance Input, update, compile and verify program related data from source documents in to custom designed template/MIS within required time frame Review data for deficiencies or errors, correcting any incompatibilities, and checking output using various validation techniques Support relevant stakeholders in notifying entries in to the national patient database Work with State PPM Lead, Operations Manager at State level and City Officers at district level Qualifications Bachelors Degree; additional computer training or certification will be an asset Minimum 2 years work experience as a data analyst. Experience in working on large data sets Experience in performing data validation and quality checks Excellent ability in using MS Excel and Powerpoint
Job Description: Social listening and Insights analyst is the person who listen, Analyze, and Respond to conversations happening on a brand across Social Media platforms like Facebook, Twitter, Instagram, YouTube, Snap Chat Etc. In the department of Analytics there are different verticals of job like Business Development, Brand management, ORM and Media. Where in an analyst performs on all the mentioned above verticals. A: Business Development: It’s a task where in each new comer in the system will start their career on this job role, where in the joiner will be working on project based in bringing in new business to Autumn B: Brand Management: If the employee proves his/her capability he will be given a brand to handle where-in he/she will be complete responsible for the assigned brand, where the analyst will be taking care of response management for the queries and complaints asked on brand pages or anywhere and everywhere asked on internet. C: ORM/Online Reputation Management: this process involved of bringing down the crisis’s happening on brand on internet, where in Analyst will extract conversation happening on a brand across internet using conversations tracking tools and act based on conversation relevance. D: Media: A vertical in which spends on social media to promote a campaign or brand awareness. Website: https://www.autumnworldwide.com/
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus