Salesforce Architect

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

YatriPay is a pioneering force in the travel industry, harnessing blockchain technology to create seamless travel experiences. 

We're looking for a skilled Python Django Developer with expertise in PostgreSQL to join our dynamic team. You'll be responsible for developing and maintaining robust, user-friendly applications while collaborating with cross-functional teams to deliver transformative solutions. If you're enthusiastic about using technology to enhance travel and you have the expertise in Python, Django, and PostgreSQL, we invite you to apply. Join us in revolutionizing the travel sector with innovation, efficiency, and security. Your code could be the key to unlocking a new era in travel.

Job Brief

We are looking for a Full Stack Developer to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment.

Responsibilities:

• Work with development teams and product managers to ideate scalable software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Design, develop and manage well-functioning databases and applications
• Develop web applications implementing MVT architecture using Django web application frameworks
• Write effective APIs
• Manage the complete software development process from conception to deployment
• Maintaining and upgrading the software following deployment
• Should be able to visualize a proposed system and be able to build it
• Experience with Django, Flask, rest frameworks

• Work with server-side technologies including databases and MVC and MVT patterns
• Maintain version control system such as GIT
• Should know all the phases of SDLC from requirement gathering to support and maintenance.
•  

Requirements:

• 3-5 years proven experience as a Full Stack Developer
• Familiarity with common stacks
• Strong understanding of algorithms, data structures and system design
• Knowledge of LAMP and MEAN solution stacks
• Ability to develop front end website architecture and back-end website applications
• Knowledge of multiple front-end languages and libraries (HTML/ CSS, JavaScript, React, Angular, Vue, XML, jQuery and LESS)
• Knowledge of multiple back-end languages (C#, Java, Python) and JavaScript framework like Node.js
• Familiarity with databases (MySQL, SQL, MongoDB), web servers (Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science or relevant field

About the company:

Tathastu, the next-generation innovation labs is Future Group’s initiative to provide a new-age retail experience - combining the physical with digital and enhancing it with data. We are creating next-generation consumer interactions by combining AI/ML, Data Science, and emerging technologies with consumer platforms.

The E-Commerce vertical under Tathastu has developed online consumer platforms for Future Group’s portfolio of retail brands -Easy day, Big Bazaar, Central, Brand factory, aLL, Clarks, Coverstory. Backed by our network of offline stores we have built a new retail platform that merges our Online & Offline retail streams. We use data to power all our decisions across our products and build internal tools to help us scale our impact with a small closely-knit team.

Our widespread store network, robust logistics, and technology capabilities have made it possible to launch a ‘2-Hour Delivery Promise’ on every product across fashion, food, FMCG, and home products for orders placed online through the Big Bazaar mobile app and portal. This makes Big Bazaar the first retailer in the country to offer instant home delivery on almost every consumer product ordered online.

Location: Bangalore or Mumbai-based candidates.   

Role & Responsibility:

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirement:

• 3-5 year of experience in Android app development
• BS/MS degree in Computer Science, Engineering or a related subject
• Should be passionate about the code you write
• Good understanding of Android jetpack libraries and internals
• Good experience on java 
• Knowledge of kotlin is a plus
• Good Knowledge of MVVM, MVP, Dagger, Observables, Livedata, Retrofit, Glide, OkHttp
• Understanding in Unit Testing will be a plus
• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

• Managing the entire spectrum of finance including Financial Planning and Analysis,
• Accounting, Treasury, Taxation, Capex, OPEX, AP, AR, partner reconciliations etc.
• Lead annual budgeting; monthly re-forecasting and ad-hoc based reporting.
• Support business from a financial viewpoint including profitability analysis, margin profiling and other financial analytics needs
• Successfully partnering with the business and streamline/automate the finance process
• Manage all taxation and compliance activities.
• Prepare investor metrics and participate in building investor presentations.
• Manage internal and external auditors & responsible for handling of audit of the financial statements
• Responsible for implementation of accounting and reporting changes as per latest financial standards

Ideal Candidate:

• Chartered Accountant with 5-8 years of experience
• You should be ideally coming from an e-Commerce/digital economy background or should have worked within e-commerce/digital economy for a substantial part of your overall experience
• Team handling experience
• You should possess influential communication, interpersonal and negotiation skills
• You should have an experience of ensuring deliverables under short deadlines.
• Good working knowledge of Indian accounting standards and Indian taxation, statutory and management reporting is critical to this position.
• You should have the drive to deliver above and beyond the call of duty and must possess a solution oriented and ambitious attitude.
• Strong Business and commercial acumen
• Analytical and problems Solving

Description:

1. Hands-on backend web and API development experience.

2. Has strong MySQL and Database knowledge.

3. Working experience in building and deploying applications on servers like AWS, etc.

4. Good understanding of architectural patterns (e.g., MVC) is required.

5. Good communication and analytical skills.

6. Experience in building REST APIs in NodeJS and/or TypeScript.

7. Code repositories management in GIT.

8. Provide leadership to the team around new approaches, workflows, and technologies.

9. Experience in client requirement analysis and estimating projects timeline and efforts.