Salesforce Architect

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Experience: 2+ years Must-Have: Candidate must have prior experience in a product-based company

Role Summary: We are looking for a passionate Product Manager / APM to own and enhance the end-to-end product experience for both FOY Store (India & Global) and Personalise Me (Skin AI & Makeup Try-On). You will drive conversion, revenue, personalization, customer experience, and operational efficiency while collaborating closely with cross-functional teams including engineering, marketing, cataloge, operations, and data/ML teams.

Key Responsibilities: FOY Store:

Own the full customer journey: CTR → ATC → Checkout → Purchase → Repeat Define assortment strategy, navigation, product discovery, search, filters, PLPs, PDPs Collaborate with brand, cataloge, marketing, and operations for pricing, availability, and content accuracy Run rapid A/B experiments to optimize funnel and conversion Build scalable product integrations with payments, logistics, loyalty, and subscriptions Define product roadmap and write PRDs / user stories for engineering Track and improve store GMV, margins, retention, cancellations, COD risk Personalise Me (Skin AI + Makeup Try-On):

Own the hyper-personalized beauty experience: Skin AI test, Virtual Try-On, BeautyGPT Collaborate with data/ML teams to improve recommendation accuracy Understand beauty user profiles, concerns, and preferences deeply Integrate personalized recommendations into the shopping journey to boost conversion Drive metrics: activation → profile completion → recommendation clicks → purchase Work with brand and catalog teams to tag inventory for personalization

Must-Have Skills:

Strong analytical mindset + customer psychology understanding UI/UX intuition for ecommerce and personalization best practices Strong Google Sheets & Excel skills SQL proficiency Experience with funnels, Clevertap/GA, AB testing tools Customer empathy, problem-solving, and curiosity for beauty tech and AI

Bonus Skills:

Experience with ecommerce marketplaces, D2C, or AI-driven recommendation systems Experience with personalization, gamification, or form-based flows Knowledge of AI tools and product integrations

Why Join Us: Be part of a dynamic team shaping the future of beauty commerce, blending cutting-edge AI with customer-first product experiences.

JOB DETAILS:

Job Role: Senior Corporate Sales

Industry: Insurance

Function: Sales/Business Development

Working Day: 6

Work Mode: ONSITE

Salary: Best in Industry

Experience: 10-15 years

Location: Mumbai

Required Skills: Client Relationship Management, B2B Sales & Business Development, Insurance Domain Knowledge, Negotiation & Communication Skills, Sales Target Achievement

Criteria:

• Looking for Local candidates only.
• Need candidate from Insurance broking companies only.
• Proven experience in Insurance Sales, Business Development, or Client Servicing
• Direct experience in generating leads and building new client relationships
• Strong ability to assess client insurance needs and recommend suitable policies
• Hands-on experience in managing corporate or business clients
• Experience in coordinating with underwriting teams for policy issuance and renewals
• Ability to manage end-to-end client lifecycle – acquisition, servicing, renewals, and claims coordination
• Proven capability to meet or exceed assigned sales and revenue targets
• Strong negotiation and deal-closure skills
• Experience in maintaining client databases and preparing MIS reports
• Ability to independently manage client meetings, follow-ups, and relationship building
• Strong knowledge of insurance products and industry processes
• Excellent communication, negotiation, and presentation skills
• Willingness to work in a client-facing, field-oriented sales role

Description

We are looking for experienced professional in Strategic Planning, Sales & Marketing, Business Development, Product Management & Key Accounts Management, Client Servicing and Team Management.

Responsibilities:

• Generating Leads and Building Relationships: Identifying potential clients, contacting them, and building rapport to understand their insurance needs.

• Understanding Client Needs: Assessing a business's risk profile and recommending the most suitable insurance policies.

Customer:

• Send introductory mails or letters, call for appointment before the initial meeting and send thank you note and brochure to all prospective clients after the same.

• Make client lists

• Visit key existing clients on a periodical basis

• Get insurance policies issued in favor of the clients in coordination with the underwriting team and deliver the same to the clients

• Collect premium cheque on time

• Provide best possible client service with respect to all new clients by -

        o Coordinating with the underwriting team to get renewal notice issued and the renewals done on time

        o Engaging with insurance companies and coordinating with the claims team to enable settlement of claims

• Give timely inputs for MIS to management

• Classify potential customers into A-B-C category and implement the following action:

       o Cater to all requirements through close liaising with respect to A category and close

       o Liaise with B category to covert the leads

       o Maintain the C category in the database and schedule follow-up

• Selling Insurance Products: Presenting insurance options, negotiating terms, and closing deals.

People Growth:

• Acquire product knowledge and always keep self-updated with latest variations in product offerings

• Attend training sessions (external/ internal) and working on on-job assignments to implement new learning  

External Interface: 

 Internal interface:

• Existing clients

• Employees

• Prospective clients

• Insurance companies

• Achieving Sales Targets: Meeting or exceeding set sales quotas and revenue goals.

• Maintaining Client Relationships: Providing ongoing support, addressing inquiries, and ensuring client satisfaction.

• Staying Informed: Keeping up-to-date with industry trends, new products, and regulatory changes.

• Knowledge: Strong understanding of insurance products, especially those relevant to corporate clients.

• Skills: Excellent communication, negotiation, and presentation skills are essential.

We are seeking a talented Java Full Stack Developer to join our team.

We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. As a Java Full Stack Developer, you will be responsible for designing, developing, and maintaining enterprise applications using Java and Angular.

You will collaborate with cross-functional teams to define, design, and ship new features, and you will work closely with Architects to ensure the technical feasibility of designs and implement them accordingly.

Required Skills: 

• Exp. - 5 to 9 years. 
• Experience in Core Java 8 and above, Spring (including Core, WebMvc, Batch, Cloud etc). 
• Extensive experience in developing enterprise-scale n-tier applications for financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns. 
• Should be able to analyze, design, develop and test complex, low-latency client-facing applications. 
• Develop user interfaces for modern web applications using Angular. 
• Experience with HTML5, CSS3, and JavaScript. 
• Good development experience with RDBMS, preferably DB2/Sybase databases. 
• Good knowledge of multi-threading and high-volume server-side development. 
• Basic working knowledge of Unix/Linux. 
• Excellent problem solving and coding skills in Java. 
• Strong interpersonal, communication and analytical skills. 
• Should be able to express their design ideas and thoughts. 

Good to have Skills: 

• Prior experience in investment banking / capital markets. 
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform. 
• Knowledge of DevOps practices and CI/CD pipelines. 
• Familiarity with Agile methodologies. 
• Contributions to open-source projects. 
• Relevant certifications (e.g., Angular, Java). 

Job Title: HRMS Sales Specialist

Location: Gurgaon (Work from Office)

Experience: 1–5 Years

Education: Any Graduate

Joining: Immediate to 20 Days

Company: Watsoo Express Pvt. Ltd.

Job Overview:

Watsoo Express Pvt. Ltd. is seeking a motivated and results-driven HRMS Sales Specialist to join our on-site sales team in Gurgaon. The ideal candidate will have prior experience in selling HRMS or SaaS solutions and a strong passion for client engagement and technology-driven HR transformation.

Key Responsibilities:

Identify, qualify, and close new business opportunities for HRMS and IT solutions

Conduct product presentations, demos, and client consultations

Generate leads through cold calling, referrals, campaigns, and networking

Understand client requirements and suggest appropriate HRMS solutions

Collaborate with internal product and technical teams to ensure successful onboarding and delivery

Maintain accurate sales pipelines and reports using CRM tools

Achieve and exceed monthly/quarterly sales targets

Requirements:

1–5 years of experience in IT Sales, HRMS Sales, or SaaS B2B Sales

Excellent verbal and written communication skills

Strong consultative selling and relationship-building abilities

Understanding of HRMS software, payroll systems, and employee management tools

Proficiency with Microsoft Office, CRM tools, and digital sales channels

Highly motivated, self-driven, and ready to work from our Gurgaon office

Immediate joiners preferred (within 20 days max)

What We Offer:

Opportunity to work in a dynamic and growing logistics-tech company

Exposure to cutting-edge HR and IT solutions

Competitive salary and performance-based incentives

Collaborative and fast-paced work environment

Job Profile: ERP Implementation & Support Executive

Industry Type: IT Software

Job Location: Indore MP

Experience:2-4 yrs.

Job Type: Full Time

Responsibilities

• The ERP Implementation Professional will work closely with ERP team members as well as end users to provide functional support and training of business processes enabled by ERP in the respective modules.
• ERP Implementation, for the modules like Finance, Production, Stores, Sales, Inventory Control.
• Provide ERP support by resolving customer queries via phone, email, remotely or at client-side location.
• Responsible to communicate with Customer ERP core team, implementation team, Technical consultant and his Manager.
• To Maintain Flowcharts, SOP's and prepare user manuals and provide end user training
• To configure, deploy and manage the ERP system and the backend database system
• Extensively travel to client end for software implementation and training purpose.

Desired Candidate Profile

·     Any Graduate/Post Graduate with -3 yrs. experience of working with ERP Softwares for Manufacturing Industry

·     Minimum 1+ year working experience in Software implementation and Support

·     Strong knowledge of PLSQL is required

·     Ability to solve complex business issues and having excellent communication and presentation skills

·     Functional knowledge of ERP Modules and Processes

Preferred

• Prior experience in implementation and support of Manufacturing ERP Solution would be preferable

Key Responsibilities:

-Provide technical support and troubleshooting assistance to end-users for hardware, software, and networking issues.

-Must have the knowledge of SharePoint.

-Manage and maintain Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.

-Administer and monitor Microsoft Azure services, ensuring smooth operation and security compliance.

-Perform machine repairs and maintenance tasks, including diagnosing hardware issues and replacing faulty components.

-Collaborate with third-party IT vendors for procurement, installation, and maintenance of IT infrastructure and services.

Requirements:

*Bachelor's degree in Computer Science, Information Technology, or related field.

*Minimum 2 years of experience in IT support roles, with proficiency in Microsoft 365 and Microsoft Azure.

*Strong knowledge and experience in machine repairing and troubleshooting hardware issues.

*Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and third-party vendors.

*Ability to work independently and prioritize tasks in a fast-paced environment.

Certification in Microsoft 365 or Microsoft Azure is preferred but not mandatory.

Who we are looking for

· A Natural Language Processing (NLP) expert with strong computer science fundamentals and experience in working with deep learning frameworks. You will be working at the cutting edge of NLP and Machine Learning.

Roles and Responsibilities

· Work as part of a distributed team to research, build and deploy Machine Learning models for NLP.

· Mentor and coach other team members

· Evaluate the performance of NLP models and ideate on how they can be improved

· Support internal and external NLP-facing APIs

· Keep up to date on current research around NLP, Machine Learning and Deep Learning

Mandatory Requirements

·       Any graduation with at least 2 years of demonstrated experience as a Data Scientist.

Behavioural Skills

· Strong analytical and problem-solving capabilities.

· Proven ability to multi-task and deliver results within tight time frames

· Must have strong verbal and written communication skills

· Strong listening skills and eagerness to learn

· Strong attention to detail and the ability to work efficiently in a team as well as individually

Technical Skills

Hands-on experience with

· NLP

· Deep Learning

· Machine Learning

· Python

· Bert

Preferred Requirements

· Experience in Computer Vision is preferred

Role: Data Scientist

Industry Type: Banking

Department: Data Science & Analytics

Employment Type: Full Time, Permanent

Role Category: Data Science & Machine Learning