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Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Requirements:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Seeking a detail-oriented Market Research Analyst to conduct surveys and analyze customer preferences and statistical data. Your role will involve providing valuable insights to support customers in their decision-making processes related to product designs, pricing, and promotions. As a successful Market Research Analyst, you will have the ability to independently analyze qualitative data, identify trends, assess strategies, and evaluate competition, with the ultimate goal of enhancing competitiveness. Your responsibilities will include gathering and interpreting market research data, generating reports, and presenting findings to stakeholders. We are looking for a self-motivated professional with strong analytical skills and a deep understanding of market dynamics. Join our team and contribute to our company’s success by helping us make data-driven decisions to optimize our products and strategies.

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Possess strong domain knowledge - Digital Analytics (Google Analytics, App Analytics (Firebase/AppsFlyer/Branch/MixPanel), CRO, Media Analytics
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Ability to handle Google Analytics clients end-to-end
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Contribute to building effective process management, mentoring teammates, reducing product & execution inefficiencies
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Be responsible for day-to-day Google Analytics operations and performance of client accounts, requiring interaction with both internal and external stakeholders.
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Own, manage and grow digital analytics strategies for clients.
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Be responsible for all regular (and ad hoc) reporting and analysis of digital activity providing crucial insights, and effectively communicating this to the client.
- 6-8 years’ Digital analytics implementation experience with Google Analytics experience
- Expertise in Google Analytics Tag implementation using Tealium and Google Tag Manager or similar tools like Ensighten, Adobe Launch. Ability to Implement, Manage different tools/extensions in Tag Management System
- experience any other debugging tool - Omnibug, ObservePoint, or any other debugging tool
- Understanding of TMS architecture & functioning
- Intermediate to advanced JavaScript skills
- Experience with HTML and CSS selectors (preferably JQuery)
- Understanding of TMS architecture & functioning
We at Datametica Solutions Private Limited are looking for SQL Engineers who have a passion for cloud with knowledge of different on-premise and cloud Data implementation in the field of Big Data and Analytics including and not limiting to Teradata, Netezza, Exadata, Oracle, Cloudera, Hortonworks and alike.
Ideal candidates should have technical experience in migrations and the ability to help customers get value from Datametica's tools and accelerators.
Job Description
Experience : 4-10 years
Location : Pune
Mandatory Skills -
- Strong in ETL/SQL development
- Strong Data Warehousing skills
- Hands-on experience working with Unix/Linux
- Development experience in Enterprise Data warehouse projects
- Good to have experience working with Python, shell scripting
Opportunities -
- Selected candidates will be provided training opportunities on one or more of the following: Google Cloud, AWS, DevOps Tools, Big Data technologies like Hadoop, Pig, Hive, Spark, Sqoop, Flume and Kafka
- Would get chance to be part of the enterprise-grade implementation of Cloud and Big Data systems
- Will play an active role in setting up the Modern data platform based on Cloud and Big Data
- Would be part of teams with rich experience in various aspects of distributed systems and computing
About Us!
A global Leader in the Data Warehouse Migration and Modernization to the Cloud, we empower businesses by migrating their Data/Workload/ETL/Analytics to the Cloud by leveraging Automation.
We have expertise in transforming legacy Teradata, Oracle, Hadoop, Netezza, Vertica, Greenplum along with ETLs like Informatica, Datastage, AbInitio & others, to cloud-based data warehousing with other capabilities in data engineering, advanced analytics solutions, data management, data lake and cloud optimization.
Datametica is a key partner of the major cloud service providers - Google, Microsoft, Amazon, Snowflake.
We have our own products!
Eagle – Data warehouse Assessment & Migration Planning Product
Raven – Automated Workload Conversion Product
Pelican - Automated Data Validation Product, which helps automate and accelerate data migration to the cloud.
Why join us!
Datametica is a place to innovate, bring new ideas to live and learn new things. We believe in building a culture of innovation, growth and belonging. Our people and their dedication over these years are the key factors in achieving our success.
Benefits we Provide!
Working with Highly Technical and Passionate, mission-driven people
Subsidized Meals & Snacks
Flexible Schedule
Approachable leadership
Access to various learning tools and programs
Pet Friendly
Certification Reimbursement Policy
Check out more about us on our website below!
http://www.datametica.com/">www.datametica.com