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Analytics Jobs in Mumbai

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Cirtru - Circles of Trust

at Cirtru - Circles of Trust

1 video
1 recruiter
Navish Jain
Posted by Navish Jain
Mumbai
2 - 5 yrs
₹3L - ₹9L / yr
Search Engine Optimization (SEO)
Ahrefs
SEO management
Google Webmaster Tools
Analytics
+2 more
We are looking for Senior SEO Lead Analyst with a minimum of 2 years of experience in SEO and content marketing. We are looking for ambitious mavens to help propel our organic search growth for our growing portfolio. Being an SEO Manager at Cirtru will let you explore all things SEO at a managerial, strategic as well as hands-on level

Responsibilities

  • Analyze organic search landscapes to discover opportunities that may drive valuable traffic
  • Help keep our pages SEO optimized for mobile users and search performance
  • Perform extensive keyword research and product listing audits to put forth optimized content regularly
  • Grow into an SEO leader, taking additional responsibilities as and when needed
  • Conduct competitive site analysis
  • Monitor SEO impact with key metrics
  • Develop and implement link building strategies
  • Work with the editorial team to drive SEO traffic in content creation through other digital marketing channels such as the blog
  • Recommend changes to website architecture, content, linking, and other factors impacting SEO positions for target keywords

Skills

  • Has a minimum of 2 years of SEO experience Offpage, Onpage, Technical SEO
  • Is passionate and flexible to get innovative to boost organic search; should not accept theories at face value and should prefer testing, exploring to prove the effectiveness of tactics
  • Is adept with SEO suits and tools such as Google Webmaster Tools, Analytics, SEMRush, Ahrefs, among others
  • Has extensive knowledge in link building, keyword research, content creation, and on-page optimization (is a plus)
  • Has prior experience of managing a team or is willing to take up the responsibility of managing a team and is a team player
Read more
liquiloans

at liquiloans

5 recruiters
Dhirendra Singh
Posted by Dhirendra Singh
Mumbai
4 - 8 yrs
₹20L - ₹25L / yr
Spotfire
Qlikview
Tableau
PowerBI
Data Visualization
+4 more
 Role: AVP Analytics
 The AVP Analytics will have the following responsibilities:
 • Analyze data across all verticals in the organization to come up with actionable insights and recommendations 
• Conceptualize and define key metrics to track for all functions within the organization
 • Create strategic roadmap and business cases to enter into new products/lines of business
 • Build, develop and maintain dashboards and performance metrics support that support key business decisions. 
• Lead cross-functional projects using advanced data analytics to discover insights that will guide strategic decisions and uncover optimization opportunities. 
• Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders. 
• Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.
 • Recruit, train, develop and supervise analyst-level employees. 
• Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs. 
 
 Founding Team
 1. Achal Mittal (https://www.linkedin.com/in/achal-mittal-8a95993a/" target="_blank">https://www.linkedin.com/in/achal-mittal-8a95993a/): NMIMS Alum, Ex ICICI and HSBC and co-founded Rentomojo 
 2. Gautam Adukia (https://www.linkedin.com/in/gautam-adukia-415a0650/" target="_blank">https://www.linkedin.com/in/gautam-adukia-415a0650/): IIM Alum, Ex IIFL
 Funding: Raised Seed Round funding from Matrix Partners  
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Symansys Technologies India Pvt Ltd
Chanchal Jugran
Posted by Chanchal Jugran
Pune, Mumbai, Chandigarh
2 - 8 yrs
₹1L - ₹12L / yr
skill iconGoogle Analytics
Analytics
Web Analytics
  • 6-8 years’ Digital analytics implementation experience with Google Analytics experience
  • Expertise in Google Analytics Tag implementation using Tealium and Google Tag Manager or similar tools like Ensighten, Adobe Launch. Ability to Implement, Manage different tools/extensions in Tag Management System
  • experience any other debugging tool - Omnibug, ObservePoint, or any other debugging tool
  • Understanding of TMS architecture & functioning
  • Intermediate to advanced JavaScript skills
  • Experience with HTML and CSS selectors (preferably JQuery)
  • Understanding of TMS architecture & functioning
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Square Panda India LLP

at Square Panda India LLP

1 recruiter
Luisa Fernandes
Posted by Luisa Fernandes
Mumbai
6 - 8 yrs
₹12L - ₹15L / yr
Analytics
skill iconData Analytics
skill iconData Science

Square Panda is a startup headquartered in Sunnyvale, CA with additional offices located in India 

and China. We are in a research based Ed-Tech space, focusing on children's early literacy. We 

have 3000+ schools under our belt and are proud to cater the needs of English Language 

development of 70,000+ kids worldwide. Our multisensory neuroscience research-based phonics 

learning system comes equipped with educational games to teach children many essential skills. 

With a curriculum that has been specially adapted for Indian schools and children, we strive to 

empower beginner learners through phonics awareness.

 

  Responsibilities 

o Lead the identification and execution of opportunities where Analytics can make a difference across the company with focus on multiple markets we operate in - US, India and China.

 o Actively champion adoption of the analytics solutions across various markets and functions

 o Translate business problems into Insights projects and lead in quantifying the various types of risk and rewards that allow these projects to be prioritized.

 o Excellent project management and executive communication skills.

 o Understanding of the techniques and technologies of data science, along with a detailed understanding of the challenges associated with each (e.g. overfitting, model refresh, challenge of acquiring training data, cost of compute, etc.)

 o Proactively and continuously assess the marketplace and its dynamics, customers, and competitors. 

o Provide an unbiased point of view on the performance of markets/brands, supported by facts and evidence

 o Develop research strategies to ensure internal understanding of customer and competitor insights 

o Develop and implement market research & analytical plans, in collaboration with cross‐functional teams.

 o Seeks out alternative/creative ways of meeting an information need, considering new techniques to address business challenges.

 o Monitor program risks and ensure appropriate actions are taken, including escalating issues timely to the management 

o Maintain understanding of business operations and how users interact with the relevant systems and use that understanding to provide decision support analysis.

 o Tap the working knowledge of AI and analytics to convey these business goals to the data professionals who will create the models and solutions. 

o Enthusiasm, commitment, and business savvy to navigate the technical, political, and organizational roadblocks that can emerge.

 

 Desired Profile 

o 6-8 years of experience in executing multiple analytics projects end to end

 o Entrepreneurial mind-set o Should have played hands on data sciences role in the past with full knowledge of which analytics technique to apply 

o Background of core consulting / start up handling end to end projects o Excellent communication and project management skills o Ability to lead both business and analytics team to generate ROI and success for business o Expertise across the spectrum of analytics - Dashboards, Visualizations, Insights, Data Science driven AI, ML Projects  

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High-Growth Fintech Startup

High-Growth Fintech Startup

Agency job
via Unnati by Ramya Senthilnathan
Remote, Mumbai
3 - 5 yrs
₹7L - ₹10L / yr
Business Intelligence (BI)
PowerBI
Analytics
Reporting
Data management
+5 more
Want to join the trailblazing Fintech company which is leveraging software and technology to change the face of short-term financing in India!

Our client is an innovative Fintech company that is revolutionizing the business of short term finance. The company is an online lending startup that is driven by an app-enabled technology platform to solve the funding challenges of SMEs by offering quick-turnaround, paperless business loans without collateral. It counts over 2 million small businesses across 18 cities and towns as its customers. Its founders are IIT and ISB alumni with deep experience in the fin-tech industry, from earlier working with organizations like Axis Bank, Aditya Birla Group, Fractal Analytics, and Housing.com. It has raised funds of Rs. 100 Crore from finance industry stalwarts and is growing by leaps and bounds.
 
As a Data Analyst - SQL, you will be working on projects in the Analytics function to generate insights for business as well as manage reporting for the management for all things related to Lending.
 
You will be part of a rapidly growing tech-driven organization and will be responsible for generating insights that will drive business impact and productivity improvements.
 
What you will do:
  • Ensuring ease of data availability, with relevant dimensions, using Business Intelligence tools.
  • Providing strong reporting and analytical information support to the management team.
  • Transforming raw data into essential metrics basis needs of relevant stakeholders.
  • Performing data analysis for generating reports on a periodic basis.
  • Converting essential data into easy to reference visuals using Data Visualization tools (PowerBI, Metabase).
  • Providing recommendations to update current MIS to improve reporting efficiency and consistency.
  • Bringing fresh ideas to the table and keen observers of trends in the analytics and financial services industry.

 

 

What you need to have:
  • MBA/ BE/ Graduate, with work experience of 3+ years.
  • B.Tech /B.E.; MBA / PGDM
  • Experience in Reporting, Data Management (SQL, MongoDB), Visualization (PowerBI, Metabase, Data studio)
  • Work experience (into financial services, Indian Banks/ NBFCs in-house analytics units or Fintech/ analytics start-ups would be a plus.)
Skills:
  • Skilled at writing & optimizing large complicated SQL queries & MongoDB scripts.
  • Strong knowledge of Banking/ Financial Services domain
  • Experience with some of the modern relational databases
  • Ability to work on multiple projects of different nature and self- driven,
  • Liaise with cross-functional teams to resolve data issues and build strong reports

 

Read more
Impact Guru

at Impact Guru

15 recruiters
Pooja Malde
Posted by Pooja Malde
Mumbai
2 - 5 yrs
₹7L - ₹11L / yr
skill iconGoogle Analytics
Google Tag Manager (GTM)
Wireframing
Prototyping
Analytics
+1 more
Role - Product Analyst. (Google Analytics & Tag Manager)
 
Location - Andheri (Mumbai)
 
Job Responsibilities:
 
Excellent problem solving and analytical skills - ability to develop hypotheses,
understand and interpret data within the context of the product/business -
solve problems and distill data into actionable recommendations.

 Strong communication skills with the ability to confidently work with cross-
functional teams across the globe and to present information to all levels of the
organization.
 Intellectual and analytical curiosity - initiative to dig into the why what & how.
 Strong number crunching and quantitative skills.
 Advanced knowledge of MS Excel and PowerPoint.
 Good hands-on SQL
 Experience within Google Analytics, Optimize, Tag Manager, and other Google Suite tools
 Understanding of Business analytics tools & statistical programming languages - R, SAS, SPSS, Tableau is a plus
 Inherent interest in e-commerce & marketplace technology platforms and
broadly in the consumer Internet & mobile space.
 Previous experience of 1+ years working in a product company in
a product analytics role
 Strong understanding of building and interpreting product funnels.
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Impact Guru

at Impact Guru

15 recruiters
Pooja Malde
Posted by Pooja Malde
Mumbai
1 - 5 yrs
₹5L - ₹8L / yr
Product Management
Product Manager
Analytics
Wireframing
Prototyping
Role - Associate Product Manager.
Location - Andheri (Mumbai)
 
Job Responsibilities:
 Contribute to the overall product roadmap across all platforms - web, mobile, apps -- after careful consideration of the needs of internal and external parties
 Lead development of new product offerings by conducting market research, user surveys, and the like to understand where and how we can satisfy unmet consumer needs.
 Manage the product development process from conception through wireframing, design, build, release, analysis, and iteration
 Be a critical voice of the user within Impact Guru. Ensure we are doing everything we can to help users save money.
 Employ a range of qualitative (user discovery research, focus groups, usability studies, etc.) and quantitative (surveys, analytics, market research, etc) methods to better understand our users' needs.
 Conduct A/B tests to understand how we can increase the desired use case(s) of our
products.

Skills And Qualifications:
 1-3 years of experience developing web products ideally with a background in technical
product management or web engineering.
 Capacity to think strategically, and an ability to understand how product decisions are tied to key business drivers
 Strong quantitative capabilities, and experience using analytics platforms to understand product usability (Google Suite, Adobe Analytics, FB Analytics, Omniture, Clevertap, etc.)
 Familiarity with APIs, documentation, web system architecture
 Mobile-first approach and Focus on creating super-optimized user experience for mobile users
 An understanding of what makes for good user experience and beautiful design.
 BE/BTech/BA/BS Degree in Computer Science/Engineering, business, marketing, etc.
 MBA is a plus
 Good knowledge of MySQL and/or other RDBMS
 Proficiency in MS Excel
 Proficiency in using wireframing and prototyping tools like Balsamiq, ProtoIO, inVision, etc.
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Workplace Fabric Ltd.

at Workplace Fabric Ltd.

4 recruiters
Roshani Gami
Posted by Roshani Gami
Mumbai
6 - 10 yrs
₹15L - ₹24L / yr
Agile/Scrum
Team leadership
People Management
Analytics
Certified Scrum Master (CSM)

 

Job Description Analytics Engineering Lead 

 

 About Freespace* (a.k.a. Workplace Fabric)  

 

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

 

What is on our offer?  

  • An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
  • We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
  • Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 

 

 Profile Brief:  

This is a fantastic opportunity to work at the heart of a data driven organisation to shape the business insights crucial to our clients as they return to the workplace. 

 

You will work closely with the Analytics product owner to build and develop a strong, motivated, cross functional analytics team, delivering high quality, creative solutions for clients.  

 

You have overall responsible for the analytics development team and delivery. Set the direction to ensure the team can meet the exciting and challenging demands, using different technologies. Own the delivery of the product roadmap and lead through a tight scrum process to deliver quality, timely solutions. 

 

Work closely with the product owner and client facing teams to ensure the client needs are well understood when developing and delivering innovative solutions.  

 

The lead role will have experience in leading development teams to deliver web solutions and will have a passion for data and analytics. They will understand how to manage big data and should ideally also have an understanding of industry leading analytics platformsspecifically Tableau. As such, should have experience in leading teams with cross disciplinary skills working on multiple platforms. 

 

They will be well versed in working across the organisation with senior technical leads to ensure the analytics service and solutions meets the organisational technology standards and delivers secure, compliant and accurate solutions for the client. 

 

Education 

  • Master’s degree in Computer Science, Computer Engineering or equivalent work experience 
  • If you have the right experience and skills but don’t have a relevant degree, please apply for the role. 

 

Key Skills and Experience  

  • Required Skills: Team Leadership, Scrum 
  • Good to have: JavaScript (ES6+), SQL, Nodejs, ReactAWSTypeScriptamCharts, D3.js (or industry equivalent), Tableau understanding 

 

Experience6-10 years 

  • Proven track record in growing and developing a high-performance team. 
  • Experience working with big data architectures and analytics. 
  • In-depth knowledge of regulatory rules surrounding data. 
  • Ability to understanddesign and fully document end-to-end scalable IoT systems. 
  • Knowledge of Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc). 
  • Knowledge in developing frontend applications and ideally analytics dashboards using .js charts. 
  • Comfortable with JavaScript, ES6+, TypeScript & emerging web technologies. 
  • Data processing and manipulation experience and able to easily comprehend and write efficient SQL queries. 
  • Able to lead the team but get stuck in and contribute. 
  • Rich experience of handling multi-national clients. 
  • Excellent written and verbal communication skills in English. 

 

 

 Key Behaviors  

  • Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 
  • Inspiredevelop and mentoring a motivated, enthusiastic team. 
  • Lead by example and ensuring best practice principles embedded within the team. 
  • Own the delivery of the product roadmap through Scrum and ensure team resourced and assigned appropriately 
  • See projects through from conception into production and support, ensuring quality throughout. 
  • Ensure high standards by instilling  data quality checks, code reviews and documentation in work and team practices. 
  • Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps. 
  • Able to challenge solutions and processes in creating the best products and environment to work. 
  • Be unafraid to own mistakes 
  • Always ensure customer priority and focus 

 

 

Key Areas of Responsibilities: 

  • Partner with Corporate IT Security Architects, the Development Head and CTO to ensure adherence to security practices and compliance for Infrastructure Engineering. 
  • Partner with Product Management, Engineering and Support teams to collaboratively develop architectures and to support them conform to high standards of security practices and compliance. 

 

Read more
BookEventz

at BookEventz

1 recruiter
Kunal Gupta
Posted by Kunal Gupta
Mumbai
2 - 3 yrs
₹10L - ₹20L / yr
Sales
Business Development
skill iconLeadership
Management Information System (MIS)
Analytics
+1 more
Job SummaryBookEventz.com welcomes career inquiries from Passionate, Energetic individuals who are interested in working in a startup environment, taking up bigger responsibilities and have interests in the Hospitality industry. If you feel that there is an entrepreneurial drive in you are you are ready for taking bigger challenges then BookEventz.com is a place for you.- Looking for go-getters, who are passionate about what they do.- Come be a part of the team that will re-define the Event Booking Experience!Responsibilities and Duties- P&L focused - to run a Zone (constituting multiple areas) like a full fledged business and grow it exponentially.- Ability to take and drive decisions across offline demand, Supply, Client experience with the right balance- Leadership, problem solving, communication skills to lead and manage a team of 10-15 people- Data focused decision making, good with setting up MIS/review processes, ability to use analytics for nuanced decision making- Ability to network with Hotel/Banquet owners, corporate and open structured channels of demand- Negotiation and deal closing abilitiesRequired Experience, Skills and Qualifications- Successfully negotiated partnerships as part of business development deals.- Handled P & L- Sales background with experience of at-least 2 years- Has effectively managed a team in the past and has objective approach towards goal setting and monitoring
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BookEventz

at BookEventz

1 recruiter
Kunal Gupta
Posted by Kunal Gupta
Mumbai
1 - 3 yrs
₹6L - ₹8L / yr
Sales
Startups
skill iconLeadership
Communication Skills
Management Information System (MIS)
+3 more
Key Responsibilities: 1. P&L focused - can run the Area like a full fledged business and grow it exponentially. Typical Area business will be of 50 L - 1 Cr per month, which will grow 8-10 times in an year2. Ability to take and drive decisions across offline demand, Supply, Client experience with the right balance3. Leadership, problem solving, communication skills to lead and manage a team of 8-10 people4. Data focused decision making, good with setting up MIS/review processes, ability to use analytics for nuanced decision making5. Ability to network with Hotel/Banquet owners, corporates and open structured channels of demand6. Negotiation and deal closing abilitiesDesired Skills:-1. Successfully negotiated partnerships as part of business development deals.2. Handled P & L3. Sales background4. Has effectively managed a team in the past and has objective approach towards goal setting and monitoringLooking for go-getters, who are passionate about what they do and who likes building businesses from scratch. Come be a part of the team that will re-define the Event Booking Experience!
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Navi Mumbai, Chennai, Mumbai
8 - 13 yrs
₹8L - ₹13L / yr
Market Research
SQL server
Research & Development
Digital Marketing
skill iconData Analytics
+5 more
Required Skill Set: ï‚· Worked as a Market Research Manager / equivalent with a proven track record of working on large global / local primary qualitative and quantitative research projects ï‚· Relevant coursework and 3+ years of related experience ï‚· Experience in a client-side research role or in business consulting (mandatory) ï‚· Working knowledge of statistical tools like SPSS, Minitab (mandatory) ï‚· Solid Knowledge of Qualitative and Quantitative Research Analysis, Questionnaire Development & Design ï‚· Excellent communication skills ï‚· Experience / practice in market research and analytics with hands on experience in Research Design ï‚· Extensive working knowledge in Research Planning, Sampling Design, Questionnaire Construction, Market Research Program Managem ent and Client Servicing ï‚· Understanding of leveraging different internal and external sources of customer data ï‚· Ability to Identify important insights and use them as the basis for compelling, actionable recommendations ï‚· Ability to manage self effectively; solve most problems independently and ask for help early when needed ï‚· Manage the research process, including selecting, briefing and managing research vendors ï‚· The passion for understanding the customer and driving improved customer experiences so that the business benefits ï‚· Willingness to adapt to areas of work such as social media analytics, digital marketing analytics & advanced analytics Role Description/ Responsibilities: Overview of role: We do online primary custom research and social media analytics for digital clients. The role would involve executing custom research projects for our digital clients, which would involve understanding of quantitative and qualitative research methodologies, questionnaire design, sampling, data quality monitoring, data analysis, social media analytics and report preparation.
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Mumbai
6 - 10 yrs
₹10L - ₹15L / yr
SAP
Analytics
Requirement Analysis
Responsible for gathering, analyzing, and documenting business requirements for internal customers. Ensure business solutions align with requirements and strategic goals. Design, document, test and leverage business solutions. Assist in defining and planning departmental project roadmaps. Partner with Business, PMO, IT teams and manage prioritization and delivery of services for an application module or subject area. Develops process documentation for processes and procedures Partner with internal business teams in developing delivery roadmaps, defining business processes and associated system requirements. Organize and manage project work to drive predictable delivery. Participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution). Support and upgrade implemented systems. Architect innovative solutions to automate and scale business systems. Assist with researching, reviewing, and analyzing the effectiveness and efficiency of existing business processes and develop strategies for enhancing or further leveraging these processes. Identify and employ appropriate techniques for business analysis and elicitation activities. Elicit requirements via various techniques and prioritize and analyze the resulting requirements. Partner with IT personnel to assess and validate existing and resulting solutions to ensure quality of system and business needs are met. Act as a liaison with the Business and Corporate IT department to ensure optimal performance of the solution. Serve as Tier 1 escalation point for Business team providing expert level support for assigned business units. Develop process diagrams, use cases, and test plans. Perform system testing; facilitate user acceptance testing and application demonstrations. Perform other tasks as needed in order to deliver successful solution. Significant understanding of Business Analysis Body of Knowledge. Analyze and develop solutions to meet customer business needs across the SAP landscape. Perform systems analysis. Test programs, systems and interfaces. Develop unit test plans to ensure complete functionality. Maintain detailed documentation of project files. Desired Skills: 6+ years of experience in integrating SAP - custom built solutions. Experience participating in SAP full-system implementation life-cycles (analyze, design, build, test, implement, support). Subject matter and best practices expert in SAP ECC. Good understanding of SAP production planning, MRP, ATP, AOP. Good understanding of SAP Materials management, inventory control, procurement, SCM, SD, PP , PS, etc FICO knowledge is appreciated. Ability to design, implement, test and maintain subsystems of moderate-to-high complexity. Successful track record in working on cross-functional, cross-team projects. Ability to deal with ambiguity and thrive in a rapidly changing business environment. Excellent interpersonal and communication skills; strong analytical skills and a demonstrable bias toward action. Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results. Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions. Receives technical guidance only on unusual or complex problems or issues. May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Able to work in a fast-paced environment and manage multiple competing tasks/demands.
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MindShift Interactive

at MindShift Interactive

1 recruiter
Kim Silveira
Posted by Kim Silveira
Mumbai
0 - 2 yrs
₹2L - ₹3L / yr
Analytics
Communication Skills
Community Management
Interpersonal Skills
Social Media Optimization (SMO)
• Community Management • Work closely with Brand and Digital Managers - marketing to develop, own and execute community strategy • Assist with editorial calendars, drive the ideas and concepts of engagement, and set the overall tone and direction of the community • Manage, publish content and monitor the customer relationship, community, and conversation on Facebook, Twitter, Pinterest, Instagram, Vine, Tumblr, SnapChat, Google+, Blogs, owned/on-site communities…. and more • Assist with seasonal and perennial moderation of user generated content • Listen and moderate brand mentions and sentiment across public and owned communities and conversations • Work closely with the Corporate Customer Relations Team to resolve customer service issues • Escalate issues which need attention across internal departments • Write copy consistent with the Brand voice to be used on all channels, solicit assistance from Brand copywriters as needed • Work closely with Graphic Designer on social specific imagery for various messaging and seasonal needs • Communicate content schedule each week to cross functional partners • Ensure proper tagging and tracking of all links with analytics tools • Partner with team to build authentic relationships with influencers and bloggers • Collaborate with the cross-functional teams to integrate brand into other marketing channel • Work closely with Analytics department on weekly, monthly, quarterly reporting to analyze trends, sales,traffic and growth • Research and monitor competitors presence in the social space and compile weekly reporting on most engaging content • Measure and report on business impact and customer sentiment for each social promotion and event • Communicate weekly with internal business partners on the status of social media initiatives • Provide regular qualitative and quantitative reporting on community feedback, broader conversation, and brand sentiment. • Maintain listening tools and monitoring/analytics software
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