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Job Summary

We are seeking a skilled ServiceNow ITSM Specialist with proven experience in implementing and managing IT Service Management (ITSM) modules. The ideal candidate will bring at least 3 years of relevant hands-on ITSM experience on the ServiceNow platform. This role involves configuring, enhancing, and supporting ITSM processes to drive efficient service delivery and alignment with ITIL best practices.

Key Responsibilities

• Implement and configure ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Maintain and enhance existing ITSM processes to align with ITIL best practices.

• Collaborate with stakeholders to define and document requirements, translating them into workflows and automated processes.

• Manage and optimize workflows, SLAs, and business rules to improve service delivery and operational efficiency.

• Develop and maintain reports, dashboards, and KPIs to track ITSM performance and service quality.

• Troubleshoot and resolve technical issues related to ITSM modules and integrations.

• Partner with ServiceNow developers, architects, and external vendors to implement platform enhancements.

• Ensure ITSM processes comply with internal policies, IT governance, and audit requirements.

• Support training, documentation, and adoption of ITSM best practices across business units.

Required Skills & Qualifications

• 3+ years of relevant, hands-on experience working with ServiceNow ITSM modules.

• CIS–ITSM certification is preferred.

• Strong understanding of ITIL framework and ITSM lifecycle.

• Experience with Service Catalog, SLA management, and CMDB integration with ITSM.

• Ability to analyze service performance and present insights to stakeholders.

• Excellent communication, documentation, and stakeholder management skills.

Nice-to-Have Skills

• ITIL v4 Foundation certification.

• Experience with ServiceNow scripting (JavaScript, Glide).

• Familiarity with Virtual Agent, Flow Designer, and third-party ITSM integrations.

• Exposure to agile methodologies and additional ServiceNow modules (HRSD, CSM).

Strong UAT / Functional Test Lead Profiles

Mandatory (Experience 1): Must have minimum 7 years of overall testing experience, with at least 3 years of recent UAT experience, primarily in manual testing for large enterprise or government project

Mandatory (Experience 2): Must have worked on minimum 2 national-level e-Governance, public sector, enterprise, or marketplace projects in a UAT lead or ownership role

Mandatory (Experience 3): Must have 3+ years of team handling experience, leading 7–8 QA/UAT members, including task assignment, review, mentoring, and delivery ownership

Mandatory (Experience 4): Must have complete ownership of UAT activities, including UAT planning, execution, acceptance sign-off, defect management, retesting, and regression cycles.

Mandatory (Skills 1): Must have strong hands-on manual testing experience, with the ability to create test scenarios and test cases from BRDs, user stories, functional documents, and Figma/UI screens.

Mandatory (Skills 2): Must be able to understand HLD/LLD documents and API specifications and perform manual API testing based on business logic.

Mandatory (Education): Must have BE/BTech/MTech/MBA (BSc/BCA alone is not acceptable; with Bsc/BCA candidates must have a relevant postgraduate degree MCA/MTech)

Mandatory (Exclusion): Do not consider candidates with automation-heavy profiles or those lacking strong manual UAT and leadership experience

We are seeking a skilled and proactive Kubernetes Administrator with strong hands-on experience in managing Red Hat OpenShift environments. The ideal candidate will have a solid background in Kubernetes administration, ArgoCD, and Jenkins.

This role demands a self-motivated, quick learner who can confidently manage OpenShift-based infrastructure in production environments, communicate effectively with stakeholders, and escalate issues promptly when needed.

Key Skills & Qualifications

• Strong experience with Red Hat OpenShift and Kubernetes administration (OpenShift or Kubernetes certification a plus).
• Proven expertise in managing containerized workloads on OpenShift platforms.
• Experience with ArgoCD, GitLab CI/CD, and Helm for deployment automation.
• Ability to troubleshoot issues in high-pressure production environments.
• Strong communication and customer-facing skills.
• Quick learner with a positive attitude toward problem-solving.

KUMAR ENTERPRISES

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SHIFT TIMING-

6 HOURS ARE MANDATORY

INTERVIEW LOCATION -REMOTE

SALES EXPERIENCE IS MUST

Responsibilities

• Will design & build property and casualty Insurance product using Duck Creek tool • Document technical / solution approach

• Will perform Coding, Unit Testing and Code Review In Duck Creek platform • Coach and help team members for their delivery Technical Expertise

• Must have deep understanding of Duck Creek Claim Administration System configuration.

• Ability to understand business needs and translate them into manuscript inheritance and group structure, including design of technical components.

• Experienced in Manuscript Coding & Configuration using Author, Product Studio, Express, Server and User Admin.

• Hands on experience in Claims Desktop, Console modules, Party Module, Task Creation, Claim Configuring, Extension and Advanced Extension points, Auto Reserves,

• Integration and configuration with Claim related third party

• Experience with SQL Server, customizing and Debugging SQL store, Triggers, User defined Functions / Types, Cursors and XQueries.

• Hands on development experience in Microsoft .NET including C#, ASP.NET and SQL Server

• Must be experienced in DCT debugging Tools (TraceMonitor, ExampleUtil, TSV Monitor and Data Tester).

• Must have XML and XSLT programing experience

• Must have working experience in Duck Creek product versions 4.x , 5.x, 6.x, 7.x Or latest Professional Attributes

• Should have good communication and team building skill

• Good to have knowledge in Insurance

• Ability to work in a team environment which will include but is not limited coaching team, help to fix issues,

• Full knowledge of software development life cycle using Agile methodology

Job Description:

• working on all layers of architecture Understanding the flow of code and how it interacts with different components.
• Building REST API.
• Creating technical design documents by understanding requirements, and product objectives.
• Writing effective Unit tests
• Good analytical skills and innovative mind.
• Source code management.
• Excellent communication skills.

Desired Skills

• Experience on Mern Stack (MongoDB, Express.js, React, Node.js)
• Strong understanding of JavaScript, object-oriented JS, its quirks, and workarounds•
• Strong hands-on experience in JavaScript• Strong proficiency with JavaScript or CoffeeScript depending on your technology stack.
• Good understanding of server-side CSS preprocessors such as Stylus, Less•
• Basic understanding of web markup, including HTML5 and CSS3• Good understanding of asynchronous request handling, partial page updates, jQuery, and AJAX•
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues• Familiarity with JavaScript module loaders, such as Require.js and AMD•
• Proficient understanding of code versioning tools, such as SVN• Good understanding of browser rendering behavior and performance
• Key Programming Skills: MERN stack, full stack, React, Java, HTML/CSS, JavaScript, Bootstrap.
• Experience working with Rest based APIs

Should have delivered successful end-to-end development to deployment experience on Web applications and Api’sin last 4-12 years

·         Extensive experience with C#, .Net Core, Web API, Oops, Design patterns & principles.

·         Experience in MySQL is a must and added advantage to have knowledge of NOSQL database.

·         Extensive experience in writing rest full API

·         Experience in using version controls such as GIT, Continuous Integration, Continuous Delivery

·         1-2 year of experience in Angular 2/4/5/6/7/8/9/10/11/12, Typescript, JavaScript, and Bootstrap with Restful API’s is a plus

·         Good to have experience in testing and debugging new programs using

• 4 years of hands-on experience with AURA components & lightning experience
• 2 years of Lightning Web Components (LWC) experience
• 4+ years of experience with writing and running APEX
• 1 + years of Visual Force experience
• Ability to work independently and come up with good development practices based on the problem.
• 1 year experience on Lightning communities
• 2 years of experience in designing responsive design solutions for various devices including SF1 app & IPAD safari browser