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- Good understanding of marketplace seller panels
- Good understanding of Shopify and backend
- Overall co-ordination of all orders, vendors and supply chain backend
- Work with Operation Manager on regular basis
- Prepare bi-weekly reports
- Customer Analytics
- Constantly cross verify payment gateway settlements
- Handle operational queries, dispatches and on time customer success
Customer Support Executive
We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.
We are looking for person with following knowledge:
- Good command over English
- Basic Computer working knowledge
- Customer Support Knowledge
- Some knowledge about Web Sites
- Basic knowledge about ecommerce
Nice to have
- Working knowledge of Chat and Ticketing System
- Any other language would be added advantage
- Positive and helping Attitude
Key Responsibility:
- Manage large amounts of chats and Tickets
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer information with vendors.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:
- Proven customer support experience or experience as a client service representative at least 2 year experience
- Strong typing skills, active Listening skill and fluency in English Language.
- Familiarity with Ticketing/Chat systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, priorities, and manage time effectively
- Bachelors degree and throughout English Medium
- Willing to work in Shifts
Benefits:
- Great environment with work/life balance
- 5 Days working (Rotational shifts)
- Best package in the industry
- Great technical guidance to expand your career/professional knowledge
- Referral Bonus
Job Location: Ahmedabad, Gujarat, India.
For more details go through our website: https://positiwise.com/
Role: PHP Developer
Exp: 2-3 Years
Budget: 40-50k INR Per Month
Requirements:
- Minimum 2 to 3 years of experience in PHP development.
- Proficient in CodeIgniter 3 & 4 frameworks.
- Strong expertise in JQuery, JavaScript, and MySQL.
- Experience in handling server management and related configurations.
- Knowledge of Payment Gateway integrations and ensuring secure transactions.
- Understanding of Ubuntu server environments and deployment.
- Experience in developing and consuming REST APIs.
- Strong problem-solving skills and ability to work independently.
- Develop and implement a comprehensive sales strategy aligned with business objectives to drive growth and meet revenue targets.
- Lead and manage a team of sales professionals, providing guidance, coaching, and support to maximise their performance and productivity.
- Set sales targets, monitor progress, and provide regular performance evaluations to the sales team.
- Identify and pursue new business opportunities, target markets, and potential clients.
- Build and maintain strong relationships with key clients, understanding their needs and providing appropriate solutions.
- Collaborate with cross-functional teams, including marketing, product development, and operations, to align sales strategies with overall business objectives.
- Conduct thorough market research and competitive analysis to identify trends and refine sales approaches.
- Prepare and deliver compelling sales presentations, proposals, and negotiations to close deals.
- Analyze sales metrics and customer feedback to continuously improve processes and performance.
- Stay updated on the latest trends and technologies in the IT industry to effectively promote and sell our offerings.
- Proven record of exceeding USD50K sales per month.
- Mandatory Skills10+ years of proven experience in leading sales for IT services, including client acquisition and revenue growth.
- Strong understanding of the IT services lifecycle and client engagement models.
- Proven track record of meeting or exceeding sales targets specifically within the IT services domain.
- Strong leadership and team management skills, with the ability to motivate and inspire the sales team.
- Familiarity with service delivery models, SLAs, and contract structures for IT services.
- Ability to understand client pain points and craft custom service-based solutions.
- Strong analytical, strategic thinking, and decision-making abilities.
- Ability to analyse sales data and market trends to make informed decisions.
- Proficiency in using CRM software and sales tools.
- Willingness to travel as required.
- Excellent communication, negotiation, and presentation skills.
- Ability to bring in own creativity to break the traditional pattern of sales
Job Profile : Accounts Finalization
Location : Ahmedabad
Experience : 2-5 yrs
Qualification : Bcom/Mcom/CA Inter/CA Final/CMA Inter /CMA Final
Salary : 25K-35K CTC Per Month
Joining : Immediate OR 4-5 Days
Main Key Skills : Accounts Finalization & Inter Company Transctions
Account finalization, Ledger Scrutiny, Revenue Reconciliation, GST, TDS, Accounting related things , accounts receivable, accounts payable, TDS, Payroll, Accrued expense, prepaid expense, postpaid expense TDS
What we are looking:
- Intercompany Entry passing
- Find and rectify intercompany account entries
- He should be able to make double or more entries within group of companies
- Allocation of Exp between companies
- Need fundamental
About MobileFirst : Software Application development studio focusing on great mobile app experiences. We have great exposure working with Startups, Enterprises and Design Studios. MobileFirst has worked with customers from the USA, India, UK, Kenya, and Singapore.
Currently our focus is to build new clients in Sports, Health & Wellness, FinTech & eCommerce line of business.
What are we looking for?
- Must have proven experience of selling software services in International Markets.
- If not services we can consider people with experience of selling software products as well.
- Somebody who has experience of end to end sales cycle
- Somebody who has worked in a revenue based target environment.
- Should be mature, empathetic, self-driven and creative.
- Should be able to take initiatives, learn new things, dependable, co-operative and a team player.
- Adapative for working as per different timezone.
- Should able to take at least 6 to 7 Introduction meetings with clients.
Benefits:
- Opportunity to build & scale the Sales team
- Incentives on achieving the targets
- Work from home on an approval basis
- Opportunity to travel & represent organisation on various forums, conferences etc.
Minimum of 7+ years of hands-on development experience in one or more of the following languages/frameworks: React/Angular, Node/Next.js,python/Django
● Hands-on development and deployment experience in AWS or Azure using serverless functions or EC2
● Experience with RESTful & GraphQL APIs
● Familiarity with microservices architectures
● Familiarity with dev tools such as Github, Jira, CFT, Terraform
● DB experience with relational or noSQL such as PostgreSQL, , MySQL, Redshift, MongoDB, Redis
● Familiarity with cloud-based logging, monitoring, and security tools
Designation – Delivery Manager
Location – Ahmedabad/Pune
Experience – 12 to 18 Years
We are looking candidate who can join us immediately or max in 30 days.
Responsibilities
Delivery Manager is responsible for owning the delivery of strategic account and the projects within the account. It includes providing inputs on project planning and management for established initiatives. He/She will act as lead subject matter expert within the company regarding technology and domain concerns. Additionally, they will hire and train team member to support business need. They use their industry expertise to improve all aspects of project planning and resource management.
Bachelor/master's degree in Project Management or Technology field is required with 15+ years of experience. Hands on or working experience with one of more technology like Java, Angular, Mobile Native Development, Cloud – AWS/GCP is must. Individuals who can work well in a collaborative environment and pay meticulous attention to detail, willing to get their hands dirty to solve the problem are the key expectations from the role.
Responsibilities for Delivery Manager
- Working with key project stakeholders to formulate and communicate the business vision, to envision initial requirements, and to scope the project.
- Working closely with key stakeholders to understand project scope and requirements in terms of features and capabilities, understand business processes required to ensure end-to-end delivery of intended project results.
- Identifying and tracking deliverables while gathering and documenting project risks, issues, assumptions, and dependencies and also own Release management
- Practices Agile methodologies like scrum/Kanban and demonstrate best practices to the team in not just execution, but to plan and present a high level plan for project.
- Own multiple projects either in or outside the same account
- Prioritize and updates task schedules. Identifies issues and resolve roadblocks.
- Creating and maintaining all project documentation and project plans.
- Tracking and reporting project progress to stakeholders on agreed cadence.
- Solid understanding of project management methodology and quality metrics is a MUST
- Ability to lead geographically distributed team with varied skills
- Strong people skills, should clearly define career growth plan, give constructive and critical feedback and promote collaborative team culture.
- Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams.
- Coordinate the release schedule and resources required depending upon the third-party APIs / dependencies, defect backlogs, planned releases, and infrastructure updates.
- Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
- Track the progress and find issues, if any. Always work to improve the process of release.
- Schedule the release readiness reviews before deployment and milestone reviews after each release. Create plans for the implementation and deployment as per the release schedule.
- Provide an exhaustive view of the project status dashboard, plan and give weekly/daily executive status
- Lead the Go-Live activities to deploy the software successfully.
- Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software.
- Schedule the Release meetings to discuss the release schedules with the team and find roadblocks, if any.
- Maintain documentation related to procedures on build and release, various notifications lists, and dependencies.
- Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.
Qualifications for Delivery Manager
- Strong leadership and organizational skills with excellent communication (written and verbal), time management, project planning, people and team building skills.
- Prior experience in managing either of mobile (iOS & Android), Java, or cloud (GCP/AWS) projects is must.
- Conflict resolution to understand various obstacles and apply negotiation skills to find optimal solutions.
- Minimum of 15 + years of career experience out of which minimum 5 years should as developer & 10+ years of experience in managing or performing IT development projects using an Agile approach
- Experience in developing and executing plans, meeting deadlines and operating under tight time constraints.
- Knowledge of development technical stack on mobile, Java, Git source code management, code review process, implementing best technical guidelines would
qualify as frontrunner for this role - Growth mindset & collaboration are distinguishing factors required to succeed in this role
- Ability to bridge gaps with high-level stakeholders.
- Experience with JIRA and JIRA Agile.
- Experience working with distributed teams across different locations and time zones in a culturally diverse environment.
- Demonstrated experience of projects growth is must for this role
- Engineering Degree in Computer Science is must for this role
- Technical & Project Management certifications are desired.
Responsibilities
- Design and develop REST-based web services utilizing Java micro services web frameworks (Spring Boot)
- Apply design principles and patterns in creating enterprise level solutions, as needed
- Perform web services tuning and performance testing
- Implement unit tests as needed
- Support front-end developers in leveraging web services
- Automate/script common developer tasks, continually optimize personal and team workflows
- Infrastructure setup and configuration
- Engage in code review and feedback process
- Take a feature from inception to completion independently across the stack
- Collaborate with teammates on proposed UX/UI and provide feedback as needed
- Participate in and support the entire SDLC processes
Requirements
- Spring Boot, Spring Security, Spring JPA & Hibernate
- Relational data modelling concepts and experience in PostgreSQL, MySQL, or similar
- Adopted opinionated RESTful web services design patterns
- Microservices-based application architecture
- Application containerization technologies, including Docker, Kubernetes, and cloud-vendor implementations (AWS, Azure, other)
- Other modern technologies relevant to the technology stack defined here
- Javascript ES6 or later
- React
- Git
- Deep knowledge of website development, Facebook marketing, Mail Chimp, Hub Spot, Google Ad words and SEO
- Run PPC campaign and management (other paid campaigns)
- Social Media Strategy
- Promote content online
- Keep an eye on current updates in social media and work accordingly
- Co-ordinate with the US team
- Design Magazine(Vibe and Pac Buzz)
- Portals management
- Write Relevant blogs
- Online Database storage & Management
- Online Reputation Management
- Campaigns on Nearbuy & similar portals
- Coordination with Relevant online portals for banner work
- Coordination with the USA office for research on their localized requirements
- Post-execution performance analysis of the campaign
• Front-End: HTML5, Bootstrap 3/4, jQuery, Angular
• Database: SQL Server, Oracle
• Ability to perform requirement analysis and design of customer requirements
• Good understanding of coding standards and best practises
• Exposure to customer communications for requirements discussion





