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- Support the transition by planning and overseeing the transfer of members from one location to another, including but not limited to operational readiness, support documentation, knowledge transfer and acceptance checklists
- Support in ensuring transition activity is planned and executed to schedule, budget and scope
- Support in establishing transition end to end plans including infrastructure support models, change management, risk assessment and mitigation, resource planning and service management with clear tollgates
- Liaise with transition lead on milestone scheduling, knowledge transfer activities, and communication of progress (KPIs)
- Keep stakeholders involved in transition process and update them with the progress and roadblocks
- Promote awareness of transition planning and support processes within the GCC
- Support the Transition Lead to source and assess opportunities to expand the centre (including assessment of Make vs. Buy, offshore / on shore)
- Work directly with third party resources on a day-to-day basis to support the transition process during the set-up of the GCC
Skills:
- Proven knowledge of service transition methodology, tools and templates through experience or qualifications
- The ability to identify, escalate and manage project risks with the Transition Lead
- 3+ years of experience transitioning / offshoring / outsourcing projects / functions across sub processes such as Biostatistics, reg. affairs, clinical ops, drug safety, medical Governance, strategy and planning, pharma covigilance
- Good exposure in previous roles to multi-cultural, transversal functions
- Pharma background with experience across the systems development life cycle with experience in different project phases
- Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
- Handle incoming customer calls professionally and efficiently.
- Make outbound calls to follow up on customer inquiries or resolve issues.
- Provide accurate information about products or services to customers.
- Resolve customer complaints and ensure customer satisfaction.
- Update customer information in the database during and after each call.
- Collaborate with other team members to address customer needs effectively.
- Meet or exceed individual and team performance targets.
- Follow communication scripts and guidelines to ensure consistency.
- Stay updated on product knowledge and industry trends.
- Escalate complex issues to the appropriate department or supervisor.
- Proven experience in a customer service or voice process role.
- Excellent verbal communication skills in English+ Hindi.
- Strong active listening and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills.
• Hire and lead a team of Software Engineers in designing and building innovative solutions to disrupt Logistics industry using Technology
• Collaborate with Engineers and other Software Development Managers to ensure timely deliveries
• Partner with Product Managers to ensure bug-free delivery to satisfy and delight the customers
• Instill best practices for software development and documentation, assure designs meet requirements and deliver high-quality work
• Report on status of development, quality, operations and system performance to management
REQUISITES/PREREQUISITES:
•Bachelor’s degree in Computer Science or related field
•At least 7+ years of relevant experience which includes
a. 3+ years of experience in managing a team of 5+ Software Engineers
b. 4+ years of Software Development experience as an individual contributor
• Strong analytical and problem-solving skills
• Proven track record of shipping complex software solutions through an agile methodology
•Ability to deep dive into the problems in order to help your team make the right technical decisions
•Proven track record of developing the career of your direct reports
•Ability to handle multiple competing priorities in a fast-paced environment
•Strong verbal and written communication skills
•Proven abilities in managing through ambiguous situations
Critical Primary Responsibilities:
- Work with business analysts/product managers to estimate and design effective, scalable and maintainable solutions that meet business initiatives and objectives
- Develop and design software/platform that meets business requirements and technical design
- Troubleshoot pre- and post-production implementations and Handle the team
- You will provide back-end functionality that can run smoothly from any device or browser type
- Propose new ideas when there is strong business value and stay up to date on the latest technology trends and techniques.
Critical Skills & Experiences:
- At least 9+ years of experience developing in Java technologies with equivalent experience in systems analysis, OO design, OO programming and debugging skills
- Deep Understanding of Web UI, HTML5, CSS, JavaScript, AJAX, jQuery
- Integration with 3rd party API’s.
- ReactJS – Must (min 7 years exp ) with nodejs.
- At least 9 years of experience in Java Spring Boot Framework development
- 7 years of experience in any Cloud platform, preferably AWS.
- At least 7 years of web services and relational database experience (preferably Mysql)
- At least a year of Elastic search experience
- Experience developing RESTful web services (preferably micro services)
- Experience with UNIX/Linux command line and shell scripting
- Experience working in cross-functional Agile/Scrum teams
- Any level of experience with JIRA or any other issue tracking technology
- Experience with Java application profiling and profiling tools
- Bachelor’s degree or the above equivalent skills and years of experience
- Should be able to manage end-to-end single handedly with prior experience
- Full stack developer overall with at least 9yrs experience.
We have an opportunity for a Lead Operations Engineer role with our client at Bangalore /Gurgaon. Sharing the JD for your reference. Please revert if you would be interested in this opportunity and we can connect accordingly.
JOB DETAILS
Shift timing:
9.00AM-6.00PM / 11.00AM -8.00PM / 2.00PM – 11.00PM / 7.00PM -3.00AM IST(Night shift allowance will be provided)
Position
Lead Operations Engineer
Location
Bangalore/ Gurgaon
About Our client
Who we are :
At a time when consumers are connected and empowered like never before,
Our client is helping the world's largest brands provide amazing experiences at every turn. It offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24
social channels. We empower entire organizations to work together across social, marketing, advertising,
research, and customer care to manage customer experience at scale. Most exciting, Our client works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike,
P&G, Shell, Samsung, and Visa.
What You'll Do
What You’ll Do As a Lead Operations Engineer at our client, you should be passionate about working on new technologies, high profile projects, and are motivated to deliver solutions on an aggressive schedule.
Candidates from product based companies only.
1. 5-7 years of exposure and working knowledge of data centers on-premise or on AWS/Azure/GCP.
2. Working Experience on Jenkins, Ansible, Git, Release & Deployments
3. Working Experience on ELK, Mongo, Kafka, Kubernetes.
4. Implement and operate SaaS environments hosting multiple applications and provide production support.
5. Contribute to automation and provisioning of environments.
6. Strong Linux systems administration skills with RHCE/Centos.
7. Have scripting knowledge in one of the following – Python/Bash/Perl.
8. Good knowledge on Gradle, Maven, etc
9. Should have knowledge of service monitoring via Nagios, Sensu, etc
10. Good to have knowledge on setting up and deploying application servers .
11. Mentoring Team members
Thingworx Developer/Sr Developer
Required experience range between 3-6 years.
- Thingworx Navigate experience desired
- Languages - Java, JavaScript & CSS
- Experience in Core Java, Java collections & Oops Concept
- Databases – MySQL, MS-SQL
- Having good working knowledge with XML, JSON.
- Design and Application development using Thingworx version - (8.2,8.5,9.X)
- ThingWorx service creation using JavaScript
- Develop ThingWorx extension using Java
- ThingWorx service creation using Java Extension
- ThingWorx mashups design and development
- Data storage in ThingWorx - Stream/Value Stream/Data Tables
- Integration with source/target system using REST API, data Files.
- Familiar with Agile Methodologies (SCRUM)
- Thingworx Integration with 3rd apps preferred and will be added advantage
Experience as a UI/UX Designer as well as a strong portfolio of related projects
• Proficient in Adobe Creative Suite (specifically Illustrator, InDesign and Photoshop)
• Proficient in prototyping tools such as Sketch, InVision, etc.
• Basic HTML5, skills are a plus Should have experience in Figma and photoshop
Responsibilities:
1. Understanding the scope of work
2. Working with the design, programming & testing team on project estimates & timelines
3. Coordinate with team to build assets to be used within the mobile application
4. Build Application static flows using React Native with Redux
5. Integrate JSON web services
6. Working with the tester to fix bugs reported by the testers
7. Building and deploying the application to the app store
Requirements:
1. Understanding of the Mobile Application Development lifecycle
2. Hands-on experience with React Native
3. Experience with Redux or Flux or MobX
4. Understanding of Advanced JavaScript – ES6
5. Understanding of Flexbox
7. Understanding of iOS/Android module integration
8. Deploying iOS and Android apps on Apple Appstore and Android Play Store.
9. Ability to work in an Agile environment
Good for you to have
UI_UX Engineer (Cloud platform)
MVC Framework (Desirable): Grails, Struts or Spring MVC
Scripting (Desirable): Groovy, Perl, python, shell or ruby.
You will definitely possess these technical skills
Core skill set (must): JavaScript, AJAX, HTML, CSS, MySQL, Core Java, J2EE technologies
Working Knowledge (must): Web application development.
Good knowledge of data structures and algorithms.
Application Server: JBoss/Wild-fly, Web logic or Web sphere
Tools (Must): JavaScript debuggers.
Are you passionate about using technology to make people's lives better? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.
Role and Responsibilities
- Helping lead the software development lifecycle: technical design, implementation, testing, deployment, and support.
- Working with cross-functional teams effectively to enable business growth.
- Proactively identifying engineering bottlenecks and initiating proposals to improve them.
- Writing high-quality, well-tested code in alignment with industry-wide best practices.
- Applying a product mindset to back-end systems.
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- About five years of experience delivering product-quality code in an agile set-up
- Experience with Golang, REST APIs, Microservice Architecture, Elasticsearch, Redis, Docker, or Kubernetes
- Understanding of the philosophy of cloud and an experience of maintaining cloud-native services.
- Experience in designing, building, scaling, and maintaining production services, and knowledge of composing a service-oriented architecture.
- Experience of working in a fast-paced, rapidly-growing company (Good to Have).
- Working knowledge of Node.js (Good to Have).
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- Passionate about technology and making an impact.
- A perpetual learner, who stretches their boundaries and enjoys new ideas.
- A doer who takes initiative and works well in a team.
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Who We Are
Blok is a technology-first, online ultra-fast grocery delivery service business, and we are on our way to revolutionize how millions of people across countries consume groceries. We believe in a world where getting everything you need, when you need it, sustainably, is the new normal. And it takes less than 10 minutes.
We believe we are positioned to lead this revolution. Why? Our founding and early team has held senior positions at Deliveroo, Uber, Glovo, Mercadona, or Unilever. We have done this before, and we believe we can do it again. But this time, even better.
Embark on the journey and help us launch the revolution in one of the highest growth industries of the year. Help us shape the new normal.



