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Location: Navi Mumbai

SALARY: 3-8 LPA

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Requirements

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Role :- AVP / VP – Institutional Sales : FII Desk

About Company :-

We pride ourselves in being a one stop Investment bank for all financial needs of growth oriented mid- market companies. With our domain expertise and thought leadership, we have been able to offer best solutions to our clients, thus partnering their growth and establishing long term relationship. Our Businesses include – Investment Banking, Capital Markets, Fixed Income, , Institutional Equities, Insurance, Portfolio Management Services, & Wealth Management.

This role reports to the Director - Sales/Head

Location - Mumbai

Job Description :-

• Robust understanding of long-only products along with Quant based trading ideas.

• Person should be able to confidently pitch stock ideas to buy side fund managers and resolve their queries if any. Further the incumbent will be responsible for locating potential empanelment targets through market research and follow up to convert into business relationships.

• Client Segment: Hedge Funds, Sovereign Wealth Funds, Pension Funds, Insurance Comapies & Family offices.

• Geography: Asia / EMEA / Europe

Requirement :-

• About 4‐6 years of experience in the industry in relevant domain.

• At least 2-3 years of experience in FII Sales

• MBA from a reputed college with proven academic track record.

• Ability to take up challenges and work in a fast growth environment.

• Socially confident individual who is comfortable in meeting new people.

• Follows up on commitments to clients and keeps them updated constantly.

• Displays solution centric approach and attitude at all times.

• Ability to comfortably interact with senior management, vendors and various other stakeholders and should be able to articulate his/her views well.

• Possesses project management skills to deliver key results within timelines.

Responsibilities

Build distributed, highly available, and fault-tolerant applications using Java, Spring, Kafka, and other technologies

Build large-scale and highly available APIs, both internal and external

Build, deploy, release, and support applications in the early stages

Skills

Must have

Overall 10+ years of experience as a Java Developer

Core Java 10+ years

Good hands-on coding skills

Must have experience in investment banking-related projects

Should have working experience in Trading life cycle project

Spring framework 5+ years

Kafka or other messaging

Knowledge of key APIs: JPA, JTA, CDI, etc.

Knowledge of various design and architectural patterns

Understanding of microservices architecture

Containerization solutions (e.g. Docker, Kubernetes, OpenShift)

Building tools (e.g. Maven, Gradle)

Version Control (e.g. Git)

Continuous Integration systems (e.g. TeamCity, Jenkins)

Experience in the finance industry and work with the Fintech community

• Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack
• Competent in building single page web applications using Node.js and React Js
• Redux for state management
• Universal rendering (Client-side rendering and Server-side rendering)
• Experience with cross-browser, cross-platform, and design constraints on the web
• Experience in developing automated unit and functional tests
• Experience in an agile development process
• Solid knowledge of algorithms and design patterns
• Have a passion for quality and writing clean, readable code that scales and performs well
• Good interpersonal communication skills
• 1+ years of software design and web application development
  
  

  Culture

  - Fast-paced, intellectually stimulating, steep learning, and growth

  - Close-knit, hardworking, supportive colleagues

  - Challenging work

  - Flat organization with no hierarchy

  - If you like problem solving, and love latest technology, there are very few better places

  
  
  

  How we are different 
   -We are young and dynamic team who are obsessed with solving business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to business problem rather than technology
  
   Why to join us
   -We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
  -We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
  -There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz
  -Get mentored by the best in the industry
  -Flexible working hours
  -Perks best in the industry

• Should have 5+ hardcore experience in Android Mobile App development
• Proficient in Kotlin, Android SDK with Location tracking, Route map, Google Map/ Voice API Integration, Regional language support etc.
• Understanding of design patterns and mobile architecture using frameworks such as MVVM / MVC / MVP.
• Familiarity with RESTful APIs and integration and code versioning tools such as Git.
• Problem solver with good analytical skills.
• Passion to work in dynamic, start-up environment.
• Compensation best in the industry

• Apply knowledge of Javascript (ES6) including all the latest features
• Usage of third party libraries for Maps, UI scaling, Styles, Secure storage, Permissions, Navigation, Splash screen, Network. Analytics. Push notifications, Localization, Calendar, etc.
• Build and run apps using Xcode, and Android Studio
• Persistence support using frameworks like Realm
• Comprehend performance issues and solve them
• Knowledge of Git (including merging, branching and resolving merge conflicts)

• Ability to create flexbox driven UI layout
• Configuring ESLint for JS code linting
• Being aware of alternate state management mechanisms like MobX
• Is proficient in either iOS or Android programming too.

• Knowledge of all aspects of React framework
• Components, containers, JSX specification of component UI layout, Component lifecycle
• Props and State mechanism used for data flow
• Various kinds of views (text, button, scroll view, flat list, etc.)
• Navigation
• RN animations and gesture system fundamentals
• Redux state management library
• React Router usage
• JSON/XML parsing

Job Description -

We are looking to hire an experienced Magento Developer to build and maintain eCommerce websites for our clients.

Role Responsibilities:

●▪Meeting with the design team to discuss the needs of the company

●▪Building and configuring Magento 2x eCommerce websites

●▪Coding of the Magento templates

●▪Developing Magento modules in PHP using best practices

●▪Designing themes and interfaces

●▪Setting performance tasks and goals

●▪Troubleshooting integration issues

●▪Updating website features and security patches

Technical & Professional Requirements:

●▪Bachelor’s degree in Computer Science or related field

●▪Experienced in Magento (eCommerce CMS) 1-3 years (Familiar with Zend Framework)

●▪Experience with Magento modules and has customized the same

●▪Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL

●▪Experience with complete eCommerce lifecycle development

●▪Understanding of modern UI/UX trends

●▪Should be capable of integrating open source scripts and tools

●▪Experience with software development tools like Jira,git,selenium

Strong attention to detail

●▪Ability to project-manage and work to strict deadlines

●▪Ability to work in a team environment

Service Line/Domain: Information Technology.

• Good rate of pay .  Developers have a higher starting wage bracket all around the world.
• The skills are transferable .  The skills you acquire will never be out of use.
• Work anywhere .  As a developer you aren’t limited to a particular region or country as 1’s and 0’s are understood everywhere.
• Comfortable Working Environment .  Wherever you go, you’ll have an air conditioned office, fast internet and a powerful laptop. What more does a man need?
• Constant learning  curve .  You will only get better with passing time as you will be in sync with the technological changes.
• You can be as creative as you want . Each day you create something from nothing. The only thing that  limits you will be your imagination.
• Maternity/paternity leave. Pursue career goals while growing your family.
• Professional development.   Get opportunities for professional development, to master new skills and to grow into other roles.