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Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• Design, develop, and maintain robust, scalable, and reusable automation frameworks using Selenium with Java.
• Write automation test scripts for web-based applications.
• Collaborate with developers, product managers, and other QA engineers in an Agile environment.
• Implement BDD/TDD testing practices using Cucumber.
• Execute and maintain automated test suites across CI/CD pipelines.
• Integrate automation tests with Jenkins/GitLab or other CI tools.
• Analyze test results, debug issues, and ensure high quality and performance.
• Actively contribute to QA strategy, planning, and improvement initiatives.
• 
  

Designation: - Sales Engineer/Sr. Sales Engineer

Job Function: - Technical Sales, Marketing & Product Promotion.

Products:- Products such as gas flow measurement and control products, mass flow meter, temperature controllers, pressure switches, temperature sensors, Flame Detectors, limit switches, photoelectric sensors, proximity sensors, burner controllers, mass flow controllers, temperature recorders

Customer Segment :- Automotive, Furnace Manufacturer, Machine Manufacturer

Sales Experience: - 5 to 8 Years

Desired Qualification: - Bachelor of Engineering or Diploma Degree holder.

Skills Required:- Product Knowledge, Presentation Skills, Technical Understanding, Good Verbal Communication.

Reporting to: - Reporting to Control Product Department’s head from Advance Automation Business Unit.

Areas of responsibility: -

·            Develop sales leads by identifying potential OEMs accounts; acquires new OEMs & extending Pre-Sales & Post-Sales Support.

·            Demonstrating a product & explaining salient features of the product for technical approval. 

·            Work with technical team to select the appropriate product to address the customer needs.

·            Working with various sales channels - OEMs, End Users, distributors etc.

·            New Customer Acquisition (Original Equipment Manufacturers-OEMs)

·            To Achieve the sales targets and goals assigned for your area.

·            To Keep the management informed about the sales activities to achieve the annual business target. 

CashKaro.com

Did you know?

We are a certified Great Place to Work organization! CashKaro is India’s largest Cashback and Coupons website, backed by Mr. Ratan Tata & Kalaari Capital. Considered one of India’s hottest start-ups, we are building the future of India’s Offers and Cashback Industry. We work on the same tech stack as Facebook, Google, Flipkart & more. Want to know more? Check us out on: https://cashkaro.com

Why CashKaro is the Right Place for you

1. Work on best in-class technology: Our tech stack is on part with the world best companies

2. Don’t copy products, innovate: CashKaro is building some of the world’s most advanced solutions in Cashback & Coupons Industry

3. EarnKaro – new way of social commerce: We are the world’s first social deal commerce platform and growing exponentially

4. Great pay + Job Security: We are financially very solid, so while many companies are reducing workforce we are hiring, paying fair market and offer job security

5. Company Stock Options: Get Stock Options of the Company. This is the only way real wealth is created

6. Accelerate Career Growth: By being in smaller teams, you get real ownership and responsibility

Job Description for WordPress PHP Developer Role

Job Location: Chennai

The Key Requirements For The Role Are:

We are looking for an experienced WordPress Developer. Should have deep understand of WordPress, Theme Customizations and Plugin Customizations.

Our technology is built on Core PHP, MySQL, React Native (App), SOLR, MemCache, Redis, CI / CD etc.

The Key Requirements For The Role Are:

• Deeply passionate about Development

• Must have Minimum 4 years’ experience in developing and maintaining WordPress Web Applications

• Should be very strong in PHP and WordPress

• Should have a very solid grasp of WordPress Theme Customizations and done projects to reflect this experience

• Should have a very solid grasp of WordPress Plugin Customizations and done projects to reflect this experience

• Good Knowledge of Front end technologies like HTML5, CSS, Javascript and JQuery

• Familiarity with Git and Gitflow.

• Ability to work independently and as part of a team.

• Be able to take real ownership

Primary Skills: Database Systems (SQL), Python Flask/Fast API/Django frameworks specifically
Requirements:

• Highly proficient in fundamentals of Python web development frameworks like Flask, Django and Fast API
• Demonstrated experience in developing APIs using Python frameworks
• Should have deep knowledge in PostgreSQL, MS SQL Server and other SQL based Databases

Greetings from Zealous Services !!!

Looking for your career in 3D Modelling and Animation Field???

We have Immediate requirements for 3D Trainees.

Experience: Freshers

Designation: 3D Trainee

Training Period: 2 months (with monthly Stipend)

Flexible to work in Rotational Shifts (Fixed Day shifts for Female Candidates).

Chennai Candidates preferred.

Educational Qualifications: Any Graduates can apply (2019 - 2022 passed outs)

Thingworx Developer/Sr Developer

Required experience range between 3-6 years.

· Thingworx Navigate experience desired

· Languages - Java, JavaScript & CSS

· Experience in Core Java, Java collections & Oops Concept

· Databases – MySQL, MS-SQL

· Having good working knowledge with XML, JSON.

· Design and Application development using Thingworx version - (8.2,8.5,9.X)

· ThingWorx service creation using JavaScript

· Develop ThingWorx extension using Java

· ThingWorx service creation using Java Extension

· ThingWorx mashups design and development

· Data storage in ThingWorx - Stream/Value Stream/Data Tables

· Integration with source/target system using REST API, data Files.

· Familiar with Agile Methodologies (SCRUM)

· Thingworx Integration with 3rd apps preferred and will be added advantage